Sspc Inst Usr Guide-V11

IBM System Storage Productivity Center

Software Installation and User's Guide

Version 1 Release 1

SC23-8823-00

��

Note

Before using this information and the product it supports, read the information in ″Notices.″

This edition applies to IBM System Storage Productivity Center Version 1 Release 1 and to all subsequent releases

and modifications until otherwise indicated in new editions.

Order publications through your IBM representative or the IBM branch office servicing your locality.

Your feedback is important in helping to provide the most accurate and high-quality information. If you have

comments about this book or any other IBM TotalStorage Productivity Center documentation, see "Contacting

customer support."

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any

way it believes appropriate without incurring any obligation to you.

© Copyright International Business Machines Corporation 2007. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Preface . . . . . . . . . . . . . . . v

Who should read this guide . . . . . . . . . v

Publications . . . . . . . . . . . . . . v

IBM System Storage Productivity Center

publications . . . . . . . . . . . . . v

IBM TotalStorage Productivity Center

publications . . . . . . . . . . . . . vi

DS8000 publications . . . . . . . . . . vi

DS CIM Agent publications . . . . . . . . vi

SAN Volume Controller publications . . . . . vii

TotalStorage Productivity Center for Replication

publications . . . . . . . . . . . . . vii

IBM International Technical Support

Organization publications (Redbooks) . . . . vii

Translations . . . . . . . . . . . . . viii

Accessing publications online . . . . . . . viii

Ordering publications . . . . . . . . . viii

Providing feedback about publications . . . . viii

Accessibility features . . . . . . . . . . . ix

Contacting customer support . . . . . . . . ix

Conventions used in this documentation . . . . . ix

Typeface conventions . . . . . . . . . . x

Chapter 1. IBM System Storage

Productivity Center overview . . . . . 1

IBM System Storage Productivity Center options . . 3

IBM TotalStorage Productivity Center packages . . . 4

IBM TotalStorage Productivity Center user interface . 7

Chapter 2. Planning . . . . . . . . . . 9

Planning for configuration . . . . . . . . . . 9

Planning for browser support . . . . . . . . 11

Planning for SAN Volume Controller Console

configuration . . . . . . . . . . . . . . 11

Planning for installing the Agent Manager and

agents . . . . . . . . . . . . . . . . 12

Planning for TotalStorage Productivity Center for

Replication installation . . . . . . . . . . 12

General steps for System Storage Productivity

Center . . . . . . . . . . . . . . . . 12

Chapter 3. Configuring IBM System

Storage Productivity Center . . . . . 15

Configuring the server . . . . . . . . . . . 15

Testing the network connections . . . . . . 16

Changing the server’s host name . . . . . . . 17

Configuring the DS8000 CIM agent . . . . . . 18

Starting the TotalStorage Productivity Center GUI 19

Configuring the DS8000 element managers . . . . 20

Element Management perspective . . . . . . 20

Enterprise Management perspective . . . . . 23

Adding a CIMOM manually . . . . . . . 24

Discover CIMOMs automatically . . . . . 25

Configuring the System Storage Productivity Center

to access the SAN Volume Controller Console and

the CLI . . . . . . . . . . . . . . . . 25

Configuring the browser . . . . . . . . . 26

Generating an SSH key pair using PuTTYgen . . 26

Storing keys in the SAN Volume Controller

Console installation directory . . . . . . . 27

Configuring a default PuTTY session . . . . . 27

Backing up and recovering your SSPC system . . . 28

Starting and stopping the IBM TotalStorage

Productivity Center services . . . . . . . . . 29

Starting the TotalStorage Productivity Center

services . . . . . . . . . . . . . . . 29

Stopping the TotalStorage Productivity Center

services . . . . . . . . . . . . . . . 29

Windows License Activation . . . . . . . . . 29

Setting up the SSPC environment . . . . . . . 30

Chapter 4. Installing optional

applications . . . . . . . . . . . . 33

Installing the Agent Manager and agents . . . . 33

Installing TotalStorage Productivity Center for

Replication . . . . . . . . . . . . . . 34

Chapter 5. Managing System Storage

Productivity Center . . . . . . . . . 35

Using online help . . . . . . . . . . . . 35

Using the Element Management perspective . . . 36

Select a view menu . . . . . . . . . . . 39

Select action menu . . . . . . . . . . . 40

Adding element managers . . . . . . . . . 40

Using Add Element Manager . . . . . . . 41

Add element managers with CIMOM discovery 43

Launching element managers . . . . . . . . 43

Modify Element Manager . . . . . . . . . . 44

Remove Element Manager . . . . . . . . . 45

Test Element Manager Connection . . . . . . . 46

Add CIMOM Connection . . . . . . . . . . 46

Modify CIMOM Connection . . . . . . . . . 48

Remove CIMOM Connection . . . . . . . . 50

Chapter 6. Administering IBM System


Changing the password . . . . . . . . . . 51

Chapter 7. Uninstalling the IBM System


Chapter 8. Upgrading IBM System


TotalStorage Productivity Center . . . . . . . 57

DS8000 . . . . . . . . . . . . . . . . 57

SAN Volume Controller . . . . . . . . . . 57

© Copyright IBM Corp. 2007 iii

TotalStorage Productivity Center for Replication . . 57

Upgrading the installation license . . . . . . . 58

Chapter 9. Troubleshooting the System


Reporting a problem . . . . . . . . . . . 61

DB2 . . . . . . . . . . . . . . . . . 61

TotalStorage Productivity Center and Agent

Manager . . . . . . . . . . . . . . . 62

DS8000 . . . . . . . . . . . . . . . . 62

SAN Volume Controller . . . . . . . . . . 63

TotalStorage Productivity Center for Replication . . 63

Troubleshooting descriptions . . . . . . . . 63

Error message: A duplicate name exists on the

network. . . . . . . . . . . . . . . 63

Menu items in the Element Management

perspective are not automatically hidden . . . 64

Error message: At least one service or driver

failed during system startup . . . . . . . . 64

Cannot save audit logs to System Storage

Productivity Center . . . . . . . . . . . 64

Element managers on the same machine appear

in the Element Management perspective . . . . 65

Unable to access Release 2 DS8000 element

managers configured for HTTPS . . . . . . 66

Error message: HWNEM0140W . . . . . . . 68

Duplicate entries in element manager table . . . 69

TotalStorage Productivity Center and DS8000

warning messages . . . . . . . . . . . 70

Error message: SQL1046N . . . . . . . . 71

Chapter 10. Troubleshooting messages 73

Appendix A. Installing IBM System


Installing System Storage Productivity Center . . . 75

Installing TotalStorage Productivity Center . . . . 76

Installing the SAN Volume Controller Console . . . 76

Installing the Agent Manager and agents . . . . 76

Installing TotalStorage Productivity Center for

Replication . . . . . . . . . . . . . . 77

Appendix B. Notices . . . . . . . . . 79

Trademarks . . . . . . . . . . . . . . 80

Appendix C. Glossary . . . . . . . . 83

Index . . . . . . . . . . . . . . . 89

iv SSPC Software Installation and User's Guide

Preface

IBM System Storage Productivity Center is a hardware and software solution that

includes a suite of storage infrastructure management software that can centralize,

automate, and simplify the management of complex and heterogeneous storage

environments.

Who should read this guide

This publication is intended for administrators or users who are using IBM System

Storage Productivity Center. It provides information about setting up and

configuring your IBM System Storage Productivity Center.

If you want to install the components for IBM System Storage Productivity Center

on your own machine, this publication provides general information about

installing and configuring IBM System Storage Productivity Center.

If you are installing the components for IBM System Storage Productivity Center

yourself, ensure that you are familiar with the following topics:

v General procedures for installing software on Windows, AIX, Linux, HP-UX, and

Solaris operating systems.

v Storage Area Network (SAN) concepts

v IBM TotalStorage Productivity Center concepts

v IBM Database 2 (DB2) Universal Database (UDB)

v Simple Network Management Protocol (SNMP) concepts

Publications

All publications related the IBM TotalStorage Productivity Center and its

components are available from the IBM Publications Center. Publication numbers

and titles are provided for online access, ordering, and customer feedback.

The publications are available from the IBM® publications center:

http://www.ibm.com/shop/publications/order.

IBM System Storage Productivity Center publications

The following table lists the IBM System Storage Productivity Center publications.

These publications are available in the Information Center at the following Web

site:

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp

Click System Storage Productivity Center.

For PDF documents, click System Storage Productivity Center > Printable

documentation.

Publication Title Order Number

IBM System Storage Productivity Center Hardware Installation and

Configuration Guide

SC23-8822

© Copyright IBM Corp. 2007 v

http://www.ibm.com/shop/publications/order



IBM System Storage Productivity Center Software Installation and User’s

Guide

SC23-8823

IBM System Storage Productivity Center Introduction and Planning

Guide

SC23-8824

IBM TotalStorage Productivity Center publications

This topic provides a list of IBM TotalStorage Productivity Center publications.


IBM TotalStorage Productivity Center Installation and Configuration

Guide

GC32-1774

IBM TotalStorage Productivity Center User’s Guide GC32-1775

IBM TotalStorage Productivity Center Messages GC32-1776

IBM TotalStorage Productivity Center Command-Line Interface Reference GC32-1777

IBM TotalStorage Productivity Center Problem Determination Guide GC32-1778

IBM TotalStorage Productivity Center Workflow User’s Guide SC32-0101

DS8000 publications

The listed IBM publications provide documentation related to the DS8000™

component of the SSPC.

http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/index.jsp


IBM System Storage™ DS8000: Host Systems Attachment Guide

Note: No hardcopy is produced for this publication.

SC26-7628

IBM System Storage DS8000: Introduction and Planning Guide GC35-0495

IBM System Storage DS8000: User’s Guide SC26-7623

IBM System Storage DS8000: Command-Line Interface User’s Guide SC26-7916

IBM System Storage DS8000: Messages Reference GC26-7659

IBM System Storage DS™ Open Application Programming Interface

Reference

GC35-0516

DS CIM Agent publications

These publications are available from the following Web site:

http://www.ibm.com/servers/storage/support/software/cimdsoapi/

Click the Install/use tab > Documentation. Make sure you reference the correct

document for the CIM agent version.


IBM System Storage DS Open Application Programming Interface

Reference for CIM agent 5.3

GC35-0516-02

IBM System Storage DS Open Application Programming Interface

Reference for CIM agent 5.2

GC35-0516-01

vi SSPC Software Installation and User's Guide




IBM TotalStorage DS Open Application Programming Interface Reference

for CIM agent 5.1

GC35-0493

SAN Volume Controller publications

The following table lists the SAN Volume Controller publications. These

publications are available in the SAN Volume Controller Information Center. Go to

http://www.ibm.com/storage/support/2145. Click 4.2.x product documentation.

Click on a language.


IBM System Storage SAN Volume Controller CIM Agent Developer’s

Reference

SC26-7904

IBM System Storage SAN Volume Controller Command-Line Interface

User’s Guide

SC26-7903

IBM System Storage SAN Volume Controller Software Installation and

Configuration Guide

SC23-6628

IBM System Storage SAN Volume Controller Host Attachment Guide SC26-7905

IBM System Storage SAN Volume Controller Hardware Installation Guide GC27-2132

IBM System Storage SAN Volume Controller Planning Guide GA32-0551

IBM System Storage SAN Volume Controller Service Guide GC26-7901

TotalStorage Productivity Center for Replication publications

The following table lists the TotalStorage Productivity Center publications. These

publications are available in the Information Center at the following Web site:


Click TotalStorage Productivity Center for Replication > Reference >

Publications.


IBM TotalStorage Productivity Center for Replication Command-Line

Interface User’s Guide

SC32-0104

IBM TotalStorage Productivity Center for Replication Installation and

Configuration Guide

SC32-0102

IBM TotalStorage Productivity Center for Replication Problem

Determination Guide

GI11-8060

IBM TotalStorage Productivity Center for Replication User’s Guide SC32-0103

IBM International Technical Support Organization publications

(Redbooks)

The IBM International Technical Support Organization (ITSO) publishes

Redbooks®, which are books on specialized topics.

You can order publications through your IBM representative or the IBM branch

office serving your locality. You can also search for and order books of interest to

you by visiting the IBM Redbooks home page at http://www.redbooks.ibm.com/redbooks.

Preface vii

http://www.ibm.com/storage/support/2145


http://www.redbooks.ibm.com/redbooks

http://www.redbooks.ibm.com/redbooks

Translations

Translated publications are available from the Information Center which is

available in certain translated languages. It is displayed in the language that is

appropriate for the browser locale setting.

When a locale does not have a translated version, the Information Center is

displayed in English, which is the default language. Translations of the PDFs are

available when the Information Center is translated.

Contact your Service Representative for more information about the translated

publications and whether translations are available in your language.

Accessing publications online

This topic provides information on how to access the IBM TotalStorage

Productivity Center Information Center.

You can access publications in the IBM TotalStorage Productivity Center

Information Center from the following support Web site:


The Information Center contains the most recent version of the books in the

product library in PDF or HTML formats, or both. Translated documents are also

available for some products.

Note: If you print PDF documents on other than letter-sized paper, select the Fit to

page check box in the Adobe® Acrobat® Print dialog. This option is

available when you click File → Print. Fit to page ensures that the full

dimensions of a letter-sized page print on the paper that you are using.

Ordering publications

Information is provided for the ordering of IBM publications on the Internet or by

telephone.

You can order many IBM publications online at http://www.ibm.com/shop/publications/order.

You can also order by telephone by calling one of these numbers:

v In the United States: 800-879-2755

v In Canada: 800-426-4968

In other countries, contact your IBM representative.

Providing feedback about publications

This topic provides information on where to send feedback about the publications.

If you have comments or suggestions about the product and documentation,

complete the customer feedback survey at https://www-912.ibm.com/ssg/feedback.nsf/feedback?OpenForm.

viii SSPC Software Installation and User's Guide




https://www-912.ibm.com/ssg/feedback.nsf/feedback?OpenForm


Accessibility features

This section describes the accessibility features of the product documentation.

The documentation for this product includes the following accessibility features:

v All documentation is available in both HTML and PDF formats.

v All images are provided with alternative text, so that users with vision

impairments can understand the contents of the images.

Contacting customer support

This topic provides information on how to contact IBM customer support for

information.

For support for IBM System Storage Productivity Center, you can contact IBM

customer support in one of the following ways:

v Go to the IBM System Storage Productivity Center technical support Web site by

starting at http://www.ibm.com/systems/support/supportsite.wss/supportresources?brandind=5000033&familyind=5356448&taskind=1.

v Customers in the United States can also call 1-800-IBM-SERV (1-800-426-7378).

v International customers should consult the Web site www.ibm.com/planetwide

for customer support telephone numbers.

For support for IBM TotalStorage® Productivity Center, go to this technical support

Web site: http://www.ibm.com/systems/support/storage/software/tpc/.

You can also review the IBM Software Support Handbook, which is available on our

Web site at http://techsupport.services.ibm.com/guides/handbook.html.

When you contact customer support, be prepared to provide identification

information for your company so that support personnel can readily assist you.

Company identification information may also be needed to access various online

services available on the Web site.

The support Web site offers extensive information, including a guide to support

services (the IBM Software Support Handbook); frequently asked questions (FAQs);

and documentation for all IBM Software products, including Release Notes®,

Redbooks, and white papers. The documentation for some product releases is

available in both PDF and HTML formats. Translated documents are also available

for some product releases.

We are very interested in hearing about your experience with IBM products and

documentation. We also welcome your suggestions for improvements. If you have

comments or suggestions about our documentation, you can enter your feedback at

https://www-912.ibm.com/ssg/feedback.nsf/feedback?OpenForm.

Conventions used in this documentation

This section provides information on typeface and syntax conventions.

This documentation uses several conventions for special terms and actions, and

operating system-dependent commands and paths.

Preface ix

http://www.ibm.com/systems/support/supportsite.wss/supportresources?brandind=5000033&familyind=5356448&taskind=1


http://www.ibm.com/systems/support/storage/software/tpc/

http://techsupport.services.ibm.com/guides/handbook.html


Typeface conventions

This topic provides information about the typefaces used in this publication.

The following typeface conventions are in use:

Bold

v Lower-case and mixed-case commands that appear with text

v Command options that appear with text

v Flags that appear with text

v Graphical user interface (GUI) elements (except for titles of windows

and dialogs)

v Names of keys

Italic

v Variables

v Values you must provide

v New terms

v Words and phrases that are emphasized

v Titles of documents

monospace

v Commands and command options in examples

v Flags that appear on a separate line

v Code examples and output

v Message text

v Names of files and directories

v Text strings you must type, when they appear within text

v Names of Java™ methods and classes

v HTML and XML tags also appear like this, in monospace type

For syntax notation, these conventions are used:

v < > (less than, greater than symbols) are used to indicate a variable value. Do

not type the < > symbols.

v # is the prompt for the root user on UNIX® platforms.

v Uppercase and lowercase characters do matter. Type in commands exactly as

shown.

x SSPC Software Installation and User's Guide

Chapter 1. IBM System Storage Productivity Center overview

The IBM System Storage Productivity Center is an integrated hardware and

software solution that will help you improve and centralize the management of

your storage environment through the integration of products. It provides a single

point from which to manage your storage subsystems.

IBM System Storage Productivity Center simplifies storage management by:

v Centralizing the management of storage network resources with IBM storage

management software

v Providing greater synergy between storage management software and IBM

storage devices

v Reducing the number of servers that are required to manage your software

infrastructure

v Providing a simple migration path from basic device management to using

storage management applications that provide higher-level functions

The following diagram shows an overview of how System Storage Productivity

Center, TotalStorage Productivity Center, Element Management perspective within

the TotalStorage Productivity Center GUI, DS8000, SAN Volume Controller Console

and CIM Agent interrelate with each other.

The IBM System Storage Productivity Center provides more integration of storage

management applications by providing this support:

v IBM TotalStorage Productivity Center Basic Edition is a new software license.

IBM TotalStorage Productivity Center is a suite of infrastructure management

software that can centralize, automate, and simplify the management of complex

and heterogeneous storage environments. It can help reduce the effort of

managing complex storage infrastructures, improve storage capacity utilization,

and improve administration efficiency. IBM TotalStorage Productivity Center

allows you to respond to on demand storage needs and manage storage devices,

fabric, and data from a single point.

Figure 1. Overview of System Storage Productivity Center

© Copyright IBM Corp. 2007 1

v IBM System Storage DS8000 Storage Manager interface is accessible from the

IBM TotalStorage Productivity Center GUI. IBM TotalStorage Productivity Center

provides a DS8000 element manager page, which allows you to add and manage

multiple DS8000 element managers from one console. You can use the DS8000

element manager page to:

– Access the DS8000 Storage Manager interface that is embedded in the DS8000

Hardware Management Console (HMC) and

– Use the DS8000 Storage Manager interface to configure and administer its

associated DS8000 storage arrays.

The Hardware Management Console (HMC) is the console shipped with the

DS8000 subsystem. It will host the DS8000 Release 3 CIM agent, the ESSNI

Server, and the client as well as the backend for the DS8000 Storage Manager.

The HMC is a WebSphere® application that will display its Web pages to either

the browser embedded in the TotalStorage Productivity Center GUI, a browser

directly on the HMC, or an external browser. If the DS8000 is a new Release 3

storage subsystem, the use of the TotalStorage Productivity Center GUI will be

enforced. If the DS8000 has an HMC that has been upgraded from Release 2 to

Release 3, you will be able to launch the GUI through an external browser.

The DS8000 GUI will remain an installable piece of software running within a

Web application server on the DS8000 Hardware Management Console (HMC).

This software will continue to be shipped with the hardware. If the HMC has

been upgraded from release 2 to release 3, it will allow an external browser to

launch the GUI. If the HMC is a new DS8000 Release 3 subsystem, use of the

GUI through TotalStorage Productivity Center will be enforced.

The CIM agent for the DS8000 is embedded in the HMC. TotalStorage

Productivity Center can be configured to communicate with the CIM agent. The

CIM agent is required for storage asset information, provisioning, alerting, and

performance monitoring. The CIM agent conforms to the Storage Networking

Industry Association (SNIA) Storage Management Initiative - Specification

(SMI-S) to provide a communication transport between TotalStorage Productivity

Center and the managed devices.

v The IBM System Storage SAN Volume Controller Console and CIM Agent

(CIMOM) 4.2.1 is installed with System Storage Productivity Center. The SAN

Volume Controller Console is a separate icon from the TotalStorage Productivity

Center GUI icon on your desktop.

The SAN Volume Controller is analogous to a logical volume manager on a

SAN. The SAN Volume Controller performs the following functions for the SAN

storage that it controls:

– Creates a single pool of storage

– Provides logical unit virtualization

– Manages logical volumes

– Provides the following advanced functions for the SAN:

- Large scalable cache

- Copy Services

v FlashCopy® (point-in-time copy)

v Metro Mirror (synchronous copy)

v Global Mirror (asynchronous copy)

v Data migration- Space management

v Mapping that is based on desired performance characteristics

v Metering of service quality

2 SSPC Software Installation and User's Guide

IBM System Storage Productivity Center options

IBM System Storage Productivity Center offers several different packages

depending on the functions you want. This topic provides information on those

packages.

IBM System Storage Productivity Center software components are preinstalled on a

Windows® System x machine model SSPC 2805-MC2. The following software

components are installed on the System Storage Productivity Center machine:

v Windows Server 2003 Enterprise Edition Release 2.

v DB2® Enterprise Server Edition 9.1 with Fix Pack 2.

v IBM TotalStorage Productivity Center Basic Edition 3.3.1 (you can upgrade to the

Enterprise Edition, see “Upgrading the installation license” on page 58).

v SAN Volume Controller Console version 4.2.1.

When you initially power on the System Storage Productivity Center machine, the

system will prompt you for the acceptance of the Windows License Agreement and

for the license key.

When you purchase System Storage Productivity Center, you will need to purchase

the license for IBM TotalStorage Productivity Center Basic Edition and SAN

Volume Controller 4.2.1.

You can optionally install these programs:


TotalStorage Productivity Center for Replication V3.3.3 is a product that is

separate from the other members of the IBM TotalStorage Productivity

Center family. This program will not be preinstalled but must be installed

by you. You need to purchase the license for IBM TotalStorage Productivity

Center for Replication.

IBM TotalStorage Productivity Center for Replication provides management

of IBM FlashCopy, Metro Mirror and Global Mirror capabilities for the IBM

ESS Model 800, IBM DS6000™, and IBM DS8000. It also manages

FlashCopy and Metro Mirror for the IBM SAN Volume Controller.

TotalStorage Productivity Center for Replication requires the hardware

upgrade option, which provides an additional microprocessor and an

additional 4 GB of RAM.

There are coexistence issues with IBM TotalStorage Productivity Center for

Replication and IBM TotalStorage Productivity Center. For information

about the coexistence issues, see Chapter 2 in http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/topic/com.ibm.rm33.doc/frc_installguide.pdf, topic ″Coexistence between

TotalStorage Productivity Center for Replication and TotalStorage

Productivity Center.″

DS CIM agent management commands

You can install the DS CIM agent management commands on the System

Storage Productivity Center machine. For information about installing the

CIM agent management commands and how to use the commands, see DS

Open Application Programming Interface Reference at http://www.ibm.com/servers/storage/support/software/cimdsoapi/. You will see the ″Support

for CIM Agent for DS Open (API)″ page. Click the Install/use tab >

Documentation. Make sure you reference the correct document for CIM

agent version 5.3.

Chapter 1. IBM System Storage Productivity Center overview 3

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/topic/com.ibm.rm33.doc/frc_installguide.pdf





If you have the license for IBM TotalStorage Productivity Center Standard Edition,

you can install the following components. The Fabric agents provide information

about the fabrics on your system and provide zone control operations and

information. The Data agents provide information about the computer systems

IBM TotalStorage Productivity Center is managing.

Agent Manager and agents

The Agent Manager server is a network service that provides

authentication and authorization services and maintains a registry of

configuration information about the managed systems in your

environment.

The Data agents collect information from the machine or host on which

they are installed. The agents collect asset information, file and filesystem

attributes, and any other information needed from the computer system.

Data agents can also gather information on database managers installed on

the server, Novell NDS tree information, and NAS device information.

Fabric agents use scanners to collect information. The Fabric agents are

installed on the computer systems that have fiber optic connectivity

(through HBAs) into the SAN fabrics that you want to manage and

monitor. The scanners are written in operating system code and

communicate through the HBA to collect fabric topology information, port

state information, and zoning information. The Fabric agents can identify

other SAN-attached devices (if they are in the same zone).

If you have an Agent Manager in your environment, it is not necessary to

install another Agent Manager.

Agent Manager and agents are shipped with IBM TotalStorage Productivity

Center.

Note: It is important to note that you should not install other software applications

on your System Storage Productivity Center system other than the

applications listed here. There could be port conflicts and performance

issues with other software applications. You can, however, install anitvirus

software.

You can also install the software components to create your own System Storage

Productivity Center on your own server. For information about installing the

software components, see Appendix A, “Installing IBM System Storage

Productivity Center,” on page 75.

IBM TotalStorage Productivity Center packages

IBM TotalStorage Productivity Center offers several different packages depending

on the functions you want. This topic provides information on those packages.

When you purchase System Storage Productivity Center, you receive IBM

TotalStorage Productivity Center Basic Edition preinstalled. You can upgrade to

IBM TotalStorage Productivity Center Standard Edition. You can also install IBM

TotalStorage Productivity Center for Replication.

IBM TotalStorage Productivity Center Standard Edition

This package includes the following functions:

IBM TotalStorage Productivity Center for Data

The data manager is the component that is responsible for

understanding the behavior of the user data that originated from


the file systems and databases. The data manager includes

enterprise-wide reporting and monitoring, policy-based

management, and automated capacity provisioning for

Direct-Attached Storage (DAS), Network-Attached Storage (NAS),

and SAN environments.

The purpose of this component is to discover the usage patterns

and capacity utilization of the storage from an application’s point

of view. The data manager is also responsible for gathering

application usage demographics, reporting on storage from an

application’s perspective, and performing and automating actions

that provision application storage either by itself or invoking other

components to do so. The data manager is additionally responsible

for collecting and analyzing performance information from the file

systems and the databases that are used by applications.

The data manager:

v Includes many advanced features for monitoring and automating

capacity utilization of your file systems and databases, helping

you manage more storage with the same staff

v Provides enterprise and capacity reporting and role-based

management

v Ensures application availability by providing storage on demand

for filesystems

v Supports leading databases and provides chargeback capabilities

based on storage usage

v Supports complex heterogeneous environments such as Direct

Access Storage, Network Attached Storage and Storage Area

Network (SAN), including intelligent disk subsystems and tape

libraries

IBM TotalStorage Productivity Center for Disk

The disk manager is the component that is responsible for

discovering and monitoring storage subsystems and performing

and automating actions that provision disk resources. The disk

manager is additionally responsible for collecting and analyzing

performance information from storage subsystems and helping in

the management of SANs and heterogeneous storage devices from

a single console.

The disk manager:

v Monitors and tracks the performance of SAN-attached Storage

Management Interface Specification (SMI-S) compliant storage

devices (for example, IBM, EMC, HDS, HP, Engenio, and so

forth).

v Enables proactive performance management by setting

performance thresholds based on performance metrics and by

generating alerts when those thresholds are met.

v Provides advanced performance management for the DS4000,

DS6000, DS8000, and SAN Volume Controller.

v Provides SAN planning tools:

Volume Planner

The Volume Planner helps administrators plan for the

provisioning of subsystem storage based on capacity,

storage controller type, number of volumes, volume size,


performance requirements, RAID level, performance

utilization, and capacity utilization.

Path Planner

The Path Planner enables administrators to plan and

implement storage provisioning for hosts and storage

subsystems with multi-path support in fabrics managed

by TotalStorage Productivity Center.

Zone Planner

The Zone Planner enables administrators to plan for

zoning and LUN masking configuration based on the

following information: host ports, storage controller

ports, zones, zone sets, switches, user zoning input, user

LUN masking input, existing LUN masking or mapping.v Provides SAN configuration tools:

Configuration analysis

This tool allows the system administrators to check

whether existing configurations violate defined best

practices and policies.

Configuration history

This tool displays the changes that have occurred in the

SAN environment over a period of time.v Provides the data path explorer view to allow administrators to

view the paths between servers and storage subsystems or

between storage subsystems (for example, SVC to back-end

storage). Performance and health overlays on this view will

provide a mechanism to assess the impact of performance or

device state in the paths on the connectivity between the

systems.

v Provides storage provisioning for IBM and heterogeneous

storage.

v Provides tape asset reporting.

IBM TotalStorage Productivity Center for Fabric

The fabric manager is the component that is responsible for

discovering, monitoring, and controlling the SAN topology,

primarily concentrating on the SAN fabric and on the hosts and

storage systems that are zoned for access. The fabric manager is

responsible for collecting and analyzing performance information

from SAN fabrics. The fabric manager is a comprehensive

management solution for heterogeneous fabric support (for

example, Brocade, Cisco, McDATA, and so forth). It includes

automatic resource and topology discovery, monitoring

performance and alerts, and zone control.

IBM TotalStorage Productivity Center Basic Edition

This package provides TotalStorage Productivity Center for Disk functions

and TotalStorage Productivity Center for Fabric functions minus the

performance functions.

IBM TotalStorage Productivity Center for Replication

The basic functions of TotalStorage Productivity Center for Replication

provide management of IBM FlashCopy®, Metro Mirror and Global Mirror


capabilities for the IBM ESS Model 800, IBM DS6000, and IBM DS8000. It

also manages FlashCopy and Metro Mirror for the IBM SAN Volume

Controller.

IBM TotalStorage Productivity Center user interface

The IBM TotalStorage Productivity Center user interface provides perspectives

which act as containers for organizing related features and functions. Each

perspective provides a complete set of tools for performing a specific set of storage

tasks.

The ability to switch between perspectives provides you with a single interface for

quickly accessing different tools to monitor and manage your storage hardware.

You can switch perspectives using the Enterprise Management/Element

Management toggle button that appears in the IBM TotalStorage Productivity

Center toolbar.

The following perspectives are currently available:

Enterprise Management

This perspective contains the IBM TotalStorage Productivity Center user

interface and all its related functions. You can use this perspective to

perform tasks such as configuration, data collection, policy management,

alerting, and reporting.

Element Management

This perspective enables you to manage the element managers that are

visible to IBM TotalStorage Productivity Center. From this perspective, you

can:

v View a list of Element Managers within your environment.

v Launch Element Managers and access the DS8000 Storage Manager

interface (this user interface is accessible through this perspective in IBM

TotalStorage Productivity Center only).

v Add element managers that you want to manage using IBM TotalStorage

Productivity Center.

v Modify element managers that appear in this perspective.

v Remove element managers from this perspective.

v Test the connection between IBM TotalStorage Productivity Center and

element managers.

v Add and modify CIMOMs with which to associate element managers.

The Element Management perspective is integrated into the TotalStorage

Productivity Center GUI in two modes:

v On Windows, the Element Management perspective is embedded in the

TotalStorage Productivity Center GUI.

v On AIX and Linux, the Element Management perspective is opened in

an external Mozilla browser. Each time you open an element manager, a

new browser window is opened.


Chapter 2. Planning

This section provides planning information for the IBM System Storage


The preinstalled IBM System Storage Productivity Center software includes the

following:

v DB2 UDB Enterprise Server V9.1 with Fix Pack 2

v TotalStorage Productivity Center Basic Edition 3.3.1 (includes an integrated

DS8000 Release 3 GUI within the TotalStorage Productivity Center GUI).

v SAN Volume Controller Console and CIM Agent version 4.2.1

You can also add these options:

v TotalStorage Productivity Center for Replication R3.3.3

v Agent Manager and agents. If you have an Agent Manager already in your

environment, it is not necessary to install another Agent Manager.

If you want to simulate the IBM System Storage Productivity Center package, you

would have to install the individual software applications on your machine. For

information about installing the software applications, see Appendix A, “Installing

IBM System Storage Productivity Center,” on page 75.

Planning for configuration

This section provides information about the planning for initial configuration of

System Storage Productivity Center.

There is a minimal amount of configuration to be done to get TotalStorage

Productivity Center working. TotalStorage Productivity Center communicates with

the DS8000 HMC through TCP/IP.

The mandatory steps to complete for configuration are:

v Configure the server. See “Configuring the server” on page 15.

v Configure IBM TotalStorage Productivity Center to work with DS8000 Release 3.

See “Element Management perspective” on page 20.

v If you are using SAN Volume Controller, configure the SAN Volume Controller

console. See “Configuring the System Storage Productivity Center to access the

SAN Volume Controller Console and the CLI” on page 25.

The optional configuration steps for System Storage Productivity Center are:

v Change the default value for the server’s host name. For information about

changing the server’s host name, see “Changing the server’s host name” on page

17.

v Change the DB2 administrative password. For information about changing the

DB2 administrative password, see “Changing the password” on page 51.

v Configure the DS CIM agent. For information about configuring the CIM agent,

see “Configuring the DS8000 CIM agent” on page 18.

The information requested by the following table will be used during setup of

System Storage Productivity Center by the customer engineer. Please have this


information ready and available for the customer engineer.

Table 1. IP addresses and host name

Item IP address and host name Notes

System Storage

Productivity Center

IP address

IP address: ___.___.___.___ This value is the IP address for

System Storage Productivity

Center.

System Storage

Productivity Center

DNS address

IP address: ___.___.___.___ This value is the IP address for

your site’s domain name server.

System Storage

Productivity Center

host name, Device

server and Data

server host name

Host name: The default value is mannode. If

you change the host name, you

must also change the host name

for DB2. For information about

changing the host name, see

“Changing the server’s host

name” on page 17.

The passwords used for System Storage Productivity Center are shown in the

following table. Save these passwords in a safe place so that you can remember

them.

Table 2. Initial password for System Storage Productivity Center

Item Notes

Login The default password is passw0rd (note that there is a zero

in this password). You will need to remember this password

for future logins.

When you first turn on System Storage Productivity Center,

you will be prompted for this password.

DB2 administrative

password

The default user ID is db2admin and the default password

is passw0rd (note that there is a zero in this password).

The default password (passw0rd) is used for the items in the following table. If

you change the default password, you must change the password for the items in

the table.

Table 3. Changing the password for System Storage Productivity Center

Item Notes

DB2 services:

v DB2 - DB2COPY1 - DB2-0

v DB2 Governor

(DB2COPY1)

v DB2 Remote Command

Server (DB2COPY1)

v DB2DAS - DB2DAS00

For information about changing this password, see

“Changing the password” on page 51.

Device server

Data server

WebSphere administrative

user ID

The user ID for the WebSphere administrative ID is

db2admin.


Planning for browser support

This section provides information about the browsers supported by IBM

TotalStorage Productivity Center.

The following browsers are supported by IBM TotalStorage Productivity Center:

Mozilla 5.0

v Firefox 1.5

v Firefox 2.0

Windows

v Internet Explorer 6

v Internet Explorer 7

Note: When running the DS8000 Element Manager with a combination of Internet

Explorer 6 and SSL (HTTPS) mode, intermittent connection problems are

seen. These problems can cause some usability inconveniences as well as

commands not being run successfully.

If you access TotalStorage Productivity Center through Java Web Start,

TotalStorage Productivity Center will use your default Internet Explorer on

your local machine as the embedded browser. If your default browser is

Internet Explorer 6, this can cause problems.

If you log in remotely into System Storage Productivity Center, the

TotalStorage Productivity Center Element Manager will use Internet Explorer

6 by default as the embedded browser.

There are two work arounds identified:

v Upgrade to Internet Explorer 7. Internet Explorer 7 has improved

performance, security, and has this problem fixed.

v Adjust Internet Explorer 6 to not force an HTTP 1.1 connection. Follow

these steps:

1. Open Internet Explorer 6.

2. Click Tools > Internet Options. Click on the Advanced tab.

3. Scroll down to HTTP 1.1 settings, and uncheck the following two

items:

– Use HTTP 1.1.

– Use HTTP 1.1 through proxy connections.

Click Apply.

4. Close and then reopen the browser.

5. You will now be able to access the TotalStorage Productivity Center

GUI.

Planning for SAN Volume Controller Console configuration

This section provides information about configuring the SAN Volume Controller

Console.

The SAN Volume Controller Console installation wizard installs these components:

v Adobe Reader

v PuTTY

Chapter 2. Planning 11

v SAN Volume Controller Console and CIM Agent version 4.2.1

The SAN Volume Controller Console uses PuTTY for Telnet and Secure Shell (SSH)

protocol communications. This allows you to log into a computer from another

computer over the network.

For information about configuring the SAN Volume Controller Console, see

“Configuring the System Storage Productivity Center to access the SAN Volume

Controller Console and the CLI” on page 25.

Planning for installing the Agent Manager and agents

This section provides information about planning for Agent Manager and agents

installation.

You can optionally install the Agent Manager and agents. For information about

planning for the Agent Manager and agents, see the IBM TotalStorage Productivity

Center Information Center. Navigate to TotalStorage Productivity Center >

Planning > Agent Manager.

Planning for TotalStorage Productivity Center for Replication

installation

This section provides information about planning for TotalStorage Productivity

Center for Replication installation.

There are known issues when you install TotalStorage Productivity Center for

Replication and TotalStorage Productivity Center in the same environment. For

more information about these issues, point your Web browser to

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. See the

following section: TotalStorage Productivity Center for Replication > Installing >

Prerequisites > Coexistence between TotalStorage Productivity Center for

Replication and TotalStorage Productivity Center.

General steps for System Storage Productivity Center

This section provides general steps to follow for getting your System Storage

Productivity Center up and running.

If you are not installing any optional programs to System Storage Productivity

Center, follow these general steps:

1. After the initial power on procedure has been completed, configure your

system. See Chapter 3, “Configuring IBM System Storage Productivity Center,”

on page 15.

2. You should back up your system for recovery purposes. For information about

backing up and restoring your system, see “Backing up and recovering your

SSPC system” on page 28.

3. You will now be able to start using System Storage Productivity Center. For

information about using the system, see Chapter 5, “Managing System Storage


If you are installing optional programs, follow these general steps:



1. After the initial power on procedure has been completed, configure your

system. See Chapter 3, “Configuring IBM System Storage Productivity Center,”

on page 15.

2. Install the optional programs. See Chapter 4, “Installing optional applications,”

on page 33.

3. You should back up your system for recovery purposes. For information about

backing up and restoring your system, see “Backing up and recovering your

SSPC system” on page 28.

4. You will now be able to start using System Storage Productivity Center. For

information about using the system, see Chapter 5, “Managing System Storage


Chapter 2. Planning 13

Chapter 3. Configuring IBM System Storage Productivity

Center

The section provides information on how to configure the System Storage


Configuring the server

This section describes how to configure the operating system for the IBM System

Storage Productivity Center.

Before starting this section, ensure that at least one DS8000 is fully functioning and

available to the System Storage Productivity Center. For more information about

DS8000 availability, see IBM System Storage Productivity Center Hardware Installation

and Configuration Guide.

If the IBM service representative did not complete the initial power-on procedure,

follow these steps to complete this procedure. If the IBM service representative has

already completed this section with the customer, you can skip this procedure.

(The customer must accept the Windows license agreement.)

After you press the power-control button, the System Storage Productivity Center

starts the Microsoft Windows Server 2003 activation. The power-on process takes

approximately five minutes to complete before the setup wizard starts.

1. From the wizard startup window, click Next to continue with the setup.

2. From the License Agreement window, select ″I accept this agreement″ and

click Next.

3. From the Regional and Language Options window, set the language settings

and click Next.

4. From the Personalize Your Software window, enter the Name and

Organization fields with the information that you recorded in table 4

″Appendix A. Planning worksheet″ in IBM System Storage Productivity Center

Hardware Installation and Configuration Guide. Click Next.

5. On the Your Product Key window, enter the 25-digit number you recorded in

″Appendix A. Planning worksheet″ in IBM System Storage Productivity Center

Hardware Installation and Configuration Guide. The product key is also printed

on a sticker located on the top cover of the System Storage Productivity

Center.

6. From the Licensing Modes window, do not change the default settings. Click

Next to continue.

7. Review the following conditions at the Computer Name and Administrator

Password window, enter the name for the System Storage Productivity Center

using the information that you recorded in ″Appendix A. Planning worksheet″

in IBM System Storage Productivity Center Hardware Installation and Configuration

Guide. If you have a computer name picked out, you can enter it now.

Otherwise, enter MANNODE. This will allow you to proceed to configure and

use SSPC.

8. Set the Administrative password to passw0rd (case sensitive). Confirm this

password a second time. Click Next.


9. From the Date and Time Settings window, configure the System Storage

Productivity Center clock to match the network. Click Next to continue.

10. From the Networking Settings window, select Custom settings and click

Next.

a. Check the Network Components window and if the For device field has

the setting: Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client)

#2 (notice the #2), click Next.

Note: The #2 Network Component is not configured because this device is

never connected to the network. The other component is connected

and is configured in the remaining sub-steps.

b. Check the Network Components window and if the For device: field has

the following setting: Broadcom BCM5708C NetXtreme II GigE (NDIS

VBD Client) (notice that there is no trailing number), select Internet

Protocol (TCP/IP). Click Properties.

c. From the Internet Protocol (TCP/IP) Properties window, enter the IP,

Subnet Mask, and Default Gateway addresses as well as the Preferred

DNS and Alternate DNS addresses. These IP addresses were recorded in

″Appendix A. Planning worksheet″ in IBM System Storage Productivity

Center Hardware Installation and Configuration Guide. Click OK.

d. After returning to the Networking Components screen and click Next.11. From the Workgroup or Computer Domain window, leave it at the default

WORKGROUP setting and click Next.

12. A window pop-up informs you that it is Performing final tasks. When it is

complete, a message indicates that you have successfully completed Windows

Setup. Click Finish. The network components are configured and the System

Storage Productivity Center is restarted.

13. From the Windows log-in window, press Ctrl-Alt-Del to log in. Enter the

administrative password, passw0rd.

The initial System Storage Productivity Center operating system software has been

set up. Go to “Testing the network connections” to test the network connections.

Testing the network connections

This section describes how to test the network connections for System Storage


After the System Storage Productivity Center has been started, perform the

following steps to verify that the network connections have been properly

configured.

1. Verify that the System Storage Productivity Center can communicate with the

network by performing the following steps:

a. From the Windows desktop, click Start > Accessories > Command Prompt.

b. At the command line, type

ping xxx.xxx.xxx.xxx

x is the IP address of a fully functioning DS8000 on your network.

c. If the results from the previous command look like the following message,

the System Storage Productivity Center is communicating properly with the

DS8000 and has been properly configured. If not, talk with your network

administrator about potential firewalls in the communications path.

Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=yy

2. Close the Command Prompt window.


3. The System Storage Productivity Center is now ready to be configured. For

more information about planning and configuring the SSPC, see:

v Chapter 2: Planning .

v Other topics in this section.

Changing the server’s host name

When you receive the IBM System Storage Productivity Center hardware, default

names are assigned for the server’s host name. You can change the host name as

described in this topic.

When you purchase the IBM System Storage Productivity Center, the default name

of the host system will be MANNODE.

If you want to change the host name of MANNODE, follow these steps.

Note: The host name must not begin with these characters: SYS, sys, IBM, ibm,

SQL, or sql. Select a host name that meets these requirements.

1. Change the server’s host name on Windows.

a. From the desktop, right-click on My Computer.

b. Click Properties.

c. On the System Properties window, click the Computer Name tab.

d. On the Computer Name window, click Change.

e. On the Computer Name Changes window, provide a new name in the

Computer name field.

f. If you wish to set the primary DNS suffix for the system, click More and

enter the ″primary DNS of this computer″ in the ″DNS Suffix and NetBIOS

Computer Name″ panel.

g. Click OK until you see the window ″System Settings Change″ which asks if

you want to reboot now. Select Yes to reboot the system.

h. You will see these messages when the system reboots, you can ignore them:

At least one service or driver failed during system startup.

Use Event Viewer to examine the event log for details.

SQL1042C An unexpected system error occurred.

2. Open a Windows command window by clicking Start > Run. On the Run

dialog, type cmd. Press the Enter key. Go to this directory:

cd C:\Program Files\IBM\SQLLIB\BIN

Run the following command:

db2extsec /u db2users /a db2admns

You will see this message:

DB2EXTSEC: processing completed successfully.

Run the following command:

db2start

You will see this message:

SQL1063N DB2START processing was successful.

Chapter 3. Configuring IBM System Storage Productivity Center 17

3. From the Windows Services window, stop the Device Server. Click Start >

Settings > Control Panel > Administrative Tools > Services. Right-click on this

service and click Stop:

IBM WebSphere Application Server V6 - DeviceServer

Note: You may see this message. If the service is in the ″Stopped″ state you

may ignore these messages.

Could not stop the IBM WebSphere Application Server V6 -DeviceServer

service on local Computer.

Error 1053: The service did not respond to the start or control

request in a timely fashion.

4. From the Windows Services panel, start the Data Server and Device Server.

Start these services:

IBM TotalStorage Productivity Center - Data Server

IBM WebSphere Application Server V6 - DeviceServer

Right-click on each service and click Start.

You have completed the host name change and can now start TotalStorage


Configuring the DS8000 CIM agent

This section provides information about the DSCIMCLI setup command which is

required for the CIM agent to communicate with the storage device.

This command is required to let the CIM agent know which HMC it needs to

communicate with. The setup command is required for external as well as

embedded CIM agents.

Note: You can install the DS CIM agent management commands on the System

Storage Productivity Center machine (not the CIM agent). For information

about installing the CIM agent management commands and how to use the

commands, see DS Open Application Programming Interface Reference at

http://www.ibm.com/servers/storage/support/software/cimdsoapi/. Click

the Install/use tab > Documentation. Make sure you reference the correct

document for CIM agent version 5.3.

The syntax of the setup command is shown as follows:

dscimcli mkdev <IP_address> -type ds -user <user_ID>

-password <password> -s <IP_address>

Here is an example of the command:

dscimcli mkdev 9.11.111.111 -type ds -user SSPC-TEAM

-password xxxxxxxx -s 9.11.111.111:6989

If the command is successful, you will see this message:

Device successfully added.

To display a report of the current DS devices managed by the CIM agent, run this

command:

dscimcli lsdev -l -s 9.11.111.111:6989

Here is an example of the output:



Type IP IP2 Username Storage Image

==== =============== =============== ========= ================

DS 9.11.111.111 - SSPC-TEAM IBM.1234-75P6151

Status Code Level Min Codelevel

====== =========== =============

successful 5.3.120.666 5.3.0.309

For more information about the DS CIM agent, see IBM System Storage DS Open

Application Programming Interface Reference for CIM agent 5.3.

Starting the TotalStorage Productivity Center GUI

This section provides information for starting the TotalStorage Productivity Center

GUI.

On your desktop, you will see the following icons. These icons provide a direct

link to the IBM support site:

v IBM Support for SSPC

v IBM Support for DS8300

v IBM Support for TotalStorage Productivity Center

v IBM Support SAN Volume Controller

When you first open the TotalStorage Productivity Center GUI, follow these steps:

1. On your desktop, click Start > Programs > TotalStorage Productivity Center >

Productivity Center or double-click the Productivity Center icon.

Note: The default user ID and password are db2admin and passw0rd.

2. The first time you start TotalStorage Productivity Center, you will see this

dialog panel:

The Configuration Utility is a tool that you can use to help set up your IBM

TotalStorage Productivity Center environment. One of the tasks that you can

perform with the Configuration Utility is to add element managers. Element

managers enable you to access the user interfaces for configuring and

administering storage subsystems.

To add an element manager, click the Element Manager tab within the

Configuration Utility, click the Add Element Manager button, and define

information about the element manager. After successfully adding an element

manager, you can launch it to access the corresponding IBM DS8000 Storage

Manager.

Do you want to run the Configuration Utility now?

You can respond with Yes or No.

Note: If you respond with No, you can open the Configuration Utility at a

later time.

3. Click the Element Management button in the toolbar to see the Element

Management perspective.

4. You can then add an element manager.

5. If you want to learn more about IBM TotalStorage Productivity Center, click the

Enterprise Management button in the toolbar to see the Enterprise

Management perspective. Click IBM TotalStorage Productivity Center >

Configuration Utility in the navigation tree.


After the DS8000 GUI is installed, the default password must be changed. If the

default password has not been changed, you will be required to change it when

you launch the DS8000 GUI through TotalStorage Productivity Center. This is true

for each element manager that you add. When adding an element manager, you

will see this message:

HWNEM0101E Change the default administrator password now to avoid

security conflicts.

Click OK. The Add Element Manager panel is displayed. Change the password

and confirm password fields to the new password. Click OK. This will change the

default password for the DS8000 GUI on the HMC and the element manager is

added.

Note: If you have changed this default password using a browser to directly

access the HMC, you can skip this step.

Configuring the DS8000 element managers

This section provides information for configuring the DS8000 element managers.

Before you can configure the DS8000 element managers using TotalStorage

Productivity Center, you must have your DS8000 installed and set up.

You can add DS8000 element managers in the following ways:

v Using the Element Management perspective. See “Element Management

perspective.”

v Using the TotalStorage Productivity Center perspective. See “Enterprise

Management perspective” on page 23.

Element Management perspective

This section provides information on how to use TotalStorage Productivity Center

to work with DS8000 element managers. Use element managers to access the

DS8000 Storage Manager interface for configuring and administering your DS8000

storage subsystems.

To use TotalStorage Productivity Center with DS8000 element managers, follow

these steps:

1. From the Windows desktop, open the TotalStorage Productivity Center GUI

and log in. Click Start > Programs > TotalStorage Productivity Center >

Productivity Center. Click the Element Management button in the toolbar. This

opens the Element Management perspective. This perspective enables you to

manage multiple DS8000 element managers within one console. To go back to

the TotalStorage Productivity Center perspective, click the Enterprise

Management button in the tool bar.


Note: You must use the TotalStorage Productivity Center GUI to access and

work with the Element Management perspective.

2. The main page in the Element Management perspective displays a list of

DS8000 element managers that are visible to TotalStorage Productivity Center.

You can use this page to manage Release 3 and pre-Release 3 DS8000 element

managers.

DS8000 element managers can be added to the list in one of two ways:

v Manually add the DS8000 element manager through the Add Element

Manager page.

Figure 2. Displaying the Element Management page

Figure 3. List of DS8000 element managers


v Discover the DS8000 element manager through the TotalStorage Productivity

Center CIMOM discovery process. DS8000 Element Managers associated with

that CIMOM will be automatically added to this window upon a successful

discovery. If you use this method, you must provide the DS8000 user ID and

password before launching the element manager.3. To manually add an element manager, select Add Element Manager from the

Select action pulldown. This displays the following page:

Enter the following information:

Note: Required fields are marked with an asterisk (*) and their associated text

boxes are highlighted in yellow.

*Username

Enter the user name that IBM TotalStorage Productivity Center will use

to log in to an element manager and access the interface for

administering the associated storage subsystems.

*Password

Enter the password associated with the *Username.

Note: If the DS8000 element manager that you want to add is a new

R3 installation that is using the default ESSNI user password

Figure 4. Add Element Manager page


(generally the password is admin), you will be prompted to

change that password before adding it to IBM TotalStorage


*Password Confirm

Reenter the password you entered on the *Password field.

Display Name

Enter the name of the element manager as you want it to appear in the

Name column and Select a view menu on the Element Management

page. The IP address of the machine on which the element manager is

located will be used if you do not enter a value in this field.

Connection

Use this section to define connection information for the element

manager.

*IP Address

Enter the IP address of the host machine where the element

manager is located.

Note: The host machine also represents the machine where the

corresponding DS8000 Storage Manager is installed.

*Protocol

Select the protocol (http or https) of the element manager.

*Port Enter the port number on which the element manager listens

for requests.

Add Click this button to add the element manager. IBM TotalStorage

Productivity Center tests the connection to the element manager. If

successful, the element manager appears on the Element Management

page. If unsuccessful, an error message appears indicating that the

element manager at the specified IP address could not be added.

Cancel

Click this button to close the window without adding the element

manager to the Element Management page.

Enterprise Management perspective

This is the TotalStorage Productivity Center perspective. This section explains how

to make the CIMOM (DS CIM Agent) that is embedded on the DS8000 Hardware

Management Console (HMC) visible to TotalStorage Productivity Center. Storage

management applications such as TotalStorage Productivity Center use the CIM

interface that is provided by CIM agents to collect storage metrics about managed

storage entities.

You are not required to add DS8000 CIMOMs to TotalStorage Productivity Center

if you want to use the DS8000 Element Manager perspective to configure and

administer DS8000 storage subsystems only.

However, adding a DS8000 CIMOM and discovering the storage entities it

manages also enables you to:

v Add element managers associated with DS8000 CIMOMs automatically to the

DS8000 Element Manager perspective when you run a discovery against the

CIMOM.

v Use TotalStorage Productivity Center to monitor and collect storage metrics

about the DS8000 storage subsystems that are managed by the CIMOMs.


v Use TotalStorage Productivity Center to monitor and collect storage metrics

about other storage entities that are managed by the CIMOMs.

You can add CIMOMs manually or automatically (through CIMOM discovery).

Adding a CIMOM manually

This section provides information on how to add a CIMOM manually.

Note: This procedure does not physically add the CIMOM to your environment,

but provides IBM TotalStorage Productivity Center with the information it

needs to communicate with that CIMOM.

To add a CIMOM manually, follow these steps:


and log in.

2. In the navigation tree, expand Administrative Services > Data Sources. Click

CIMOM Agents.

3. In the right pane, click Add CIMOM. The Add CIMOM window opens.

4. Specify information about the CIMOM:

Host The IP address of the CIMOM. For example: 7.97.128.240.

Port The port on which the CIMOM is listening. By default, this is 5989 for

a secure connection and 5988 for an unsecure connection.

Username

The user ID used for authentication, if required by the CIMOM.

Password and Password Confirm

The password, if required by the CIMOM.

Interoperability Namespace

This namespace within the CIMOM allows for accessing the CIM

Interop Schema (including the class instances of the Server Profile) and

determines how IBM TotalStorage Productivity Center interacts with

the CIMOM when retrieving information.

Protocol

This can be http (unsecure connection) or https (secure connection).

Note: The default CIMOM ports are 8451 for http and 8452 for https.

Truststore Location

The location (path on this computer) of a certificate file for

certificate-based authentication in the https protocol.

Truststore Passphrase

The passphrase used for the truststore certificate file.

Display Name

The name of the CIMOM, as specified by the CIMOM provider. This

name will appear in the IBM TotalStorage Productivity Center interface.

Description

The optional description for the CIM agent.

Test Connection

Check this box to have IBM TotalStorage Productivity Center ensure

that communication to the CIMOM is working properly before adding

information about that CIMOM.


5. Click OK.

Discover CIMOMs automatically

This topic discusses how to discover storage subsystem CIMOMs that are visible to

the Device server using Service Location Protocol (SLP).

In many cases CIMOMs can be automatically discovered using SLP. The criteria is

that the CIMOM must be visible to the Device server.

Note: This procedure does not physically add the CIMOM to your environment,

but provides IBM TotalStorage Productivity Center with the information it

needs to communicate with that CIMOM. This includes information that

you defined and CIMOMs discovered using SLP.

To automatically discover all CIMOMs that are visible to the Device server,

complete the following steps:

1. In the Navigation Tree pane, expand Administrative Services → Discovery.

2. Right-click CIMOM and click Run Now.

3. In the CIMOM Discovery job submitted. dialog, click OK. The job name is

located below the CIMOM. While it is running, the CIMOM job has a blue

circle outline to the left of the job name.

4. To determine if the job has completed, right-click CIMOM and click Update

Job Status. If the job has completed successfully, a green square is shown in

front of the job name. If it has completed but failed, a red circle is shown.

Note: A job returns as failed if any discoveries are unsuccessful. Some

CIMOMs may still have been discovered successfully.

5. After the job completes, the discovered CIMOMs are listed in the CIMOM

Agents table. Expand Administrative Services → Data Sources and click

CIMOM Agents.

6. For each CIMOM you want to use, highlight the CIMOM and click the

magnifying glass at the left of the listing. You must select the CIMOMs one at a

time. The CIMOM Agents window will open.

7. Enter additional information, such as user Username and Password, for the

CIMOM and check Test CIMOM connectivity before updating.

8. Click Save to save the information and perform a connectivity check.

Configuring the System Storage Productivity Center to access the SAN

Volume Controller Console and the CLI

This section provides steps for configuring the System Storage Productivity Center

to allow you to access the SAN Volume Controller Console and the SAN Volume

Controller command-line interface (CLI).

To configure the System Storage Productivity Center to access the SAN Volume

Controller Console and the CLI, follow these steps:

1. Log on as a local administrator (for example, as the Administrator user) to the

System Storage Productivity Center server.

2. Configure the browser. See “Configuring the browser” on page 26.

3. Generate an SSH key pair using PuTTYgen. See “Generating an SSH key pair

using PuTTYgen” on page 26.

4. Configure a PuTTYgen session to access the CLI. See “Configuring a default

PuTTY session” on page 27.


5. Store the private and public keys in the SAN Volume Controller Console

installation directory. See “Storing keys in the SAN Volume Controller Console

installation directory” on page 27.

Configuring the browser

If you plan to access the SAN Volume Controller using a browser other than the

one that is preinstalled on the System Storage Productivity Center system, use the

configuration instructions of your chosen browser to ensure that new windows

(pop-ups) can automatically open when you visit a Web site. Also, uninstall or turn

off any applications that block or suppress pop-up windows.

Note: If you are using Internet Explorer 7.0 and receive a message that a pop-up

has been blocked, click the Information Bar at the top of the browser and

select Always allow popups from this site. If you receive a message that

content was blocked because it was not signed by a valid security certificate,

click the Information Bar at the top of the screen and select Show blocked

content.

Generating an SSH key pair using PuTTYgen

You must generate SSH keys to use the SAN Volume Controller Console and the

SAN Volume Controller CLI to manage clusters.

To generate SSH keys on the System Storage Productivity Center, follow these

steps:

1. Start PuTTYgen by clicking Start > Programs > PuTTY > PuTTYgen.

2. Click SSH-2 RSA as the type of key to be generated.

3. Click Generate.

4. Move the cursor around the blank area of the Key section to generate a

random number.

5. Click Save public key to save the key.

6. Type icat as the name of the key and click OK. The icat file exists in

C:\Program Files\PuTTY, You will see this message:

PuTTYgen Warning

Overwrite existing file C:\Program Files\PuTTY\icat?

[Yes] [No]

Click Yes.

7. Click Save private key to save the key.

8. Click Yes when you are prompted to confirm that you want to create the key

without a passphrase.

9. Type icat.ppk as the name of the key and click OK. This file exists in the

PuTTY directory.

PuTTYgen Warning

Overwrite existing file C:\Program Files\PuTTY\icat.ppk?

[Yes] [No]

Click Yes.

10. Close PuTTYgen.


Storing keys in the SAN Volume Controller Console

installation directory

When you generate or change the SSH keys that are used to communicate with the

SAN Volume Controller cluster, you must store a copy of the new private key in

the SAN Volume Controller Console installation directory.

To store a copy of the new private key in the SAN Volume Controller Console

installation directory, follow these steps:

1. From the Windows desktop, open a command prompt window by clicking

Start > Run.

2. Type cmd.exe in the Open box. Click OK.

3. Type the following command:

copy <path>\icat.ppk C:\"Program Files"\IBM\svcconsole\cimom

where path is the path where you stored the SSH private key when it was

generated.

The copy command displays this message. Enter Yes or Y to this message:

C:\Program Files\PuTTY>copy icat.ppk c:\"program files"\IBM\svcconsole\

cimom

Overwrite c:\program files\IBM\svcconsole\cimom\icat.ppk? (Yes/No/All): y

1 file(s) copied.

Note: Directory names with embedded spaces must be surrounded by double

quotation marks.

4. Stop and start the IBM CIM Object Manager to save the changes. Follow these

steps:

a. Click Start > Settings > Control Panel.

b. Double-click Administrative Tools.

c. Double-click Services.

d. From the list of services, right-click IBM System Storage SAN Volume

Controller Pegasus Server. Select Stop and wait for Windows to stop the

service.

e. From the list of services, right-click IBM System Storage SAN Volume

Controller Pegasus Server. Select Start.

Configuring a default PuTTY session

This topic describes how to set up an SSH session to access the SAN Volume

Controller CLI.

You must perform these steps only if you are planning to run PuTTY from a

command prompt window and you are using private and public keys. Follow

these steps:

1. Click Start > Programs > PuTTY > PuTTY to open the PuTTY Configuration

GUI window.

2. In the Category pane, make sure that Session is selected.

3. Type the name or IP address of the SAN Volume Controller cluster in the Host

Name (or IP Address) field.

4. Select SSH as the protocol under the PuTTY basic options.

5. In the Category pane, click Connection > SSH.

6. Select 2 as the preferred SSH protocol version.

7. In the Category pane, click Auth.


8. Type the fully-qualified file name of the SSH client private key file that you

specified when you used the PuTTY Key Generator in the Private key file for

authentication field in the Authentication Parameters. For example:

C:\Program Files\PuTTY\icat.ppk

If you do not know the file name, you can click Browse to select the file name

from the system directory.

9. In the Category pane, click Session.

10. Type the name that you want to use to associate with this session in the Saved

Sessions field. For example, you can name the session SAN Volume Controller

Cluster 1.

11. Click Save to save your settings.

Backing up and recovering your SSPC system

This topic provides information on backing up and recovering your SSPC system.

Backing up your system allows you to recover your system in the event of a

system failure.

To back up your system, see the following:

v For information about backing up and restoring the TotalStorage Productivity

Center database, see the Redbook at http://www.redbooks.ibm.com/abstracts/sg247348.html?Open . See Chapter 3: IBM Total Productivity Center database

considerations.

You should also back up your configuration files:

– For TotalStorage Productivity Center: C:\Program Files\IBM\TPC\config.

– For the Data server: C:\Program Files\IBM\TPC\data\config.

– For Device server: C:\Program Files\IBM\TPC\device\conf.v The recovery procedure for the SAN Volume Controller Console will be to

reinstall the console. Therefore, no backup is required.

v If you have installed other programs on your SSPC system like an antivirus

program, see your documentation for that program.

To recover your system in the event of a system failure, restore the programs in

this order:

1. Use the Windows CDs to reinstall your operating system.

2. Reinstall DB2 V9.1 with Fix Pack 2.

3. Reinstall TotalStorage Productivity Center V3.3.1. Restore your database and

configuration files. Re-configure your system. See Chapter 3, “Configuring IBM

System Storage Productivity Center,” on page 15.

4. Reinstall PuTTY (for SAN Volume Controller).

5. Reinstall the SAN Volume Controller Console and CIM agent 4.2.1.

Re-configure the SAN Volume Controller Console. See “Configuring the System

Storage Productivity Center to access the SAN Volume Controller Console and

the CLI” on page 25.


http://www.redbooks.ibm.com/abstracts/sg247348.html?Open

http://www.redbooks.ibm.com/abstracts/sg247348.html?Open

Starting and stopping the IBM TotalStorage Productivity Center

services

This section provides information on how to start and stop the TotalStorage

Productivity Center services.

Starting the TotalStorage Productivity Center services

This section provides information on how to start the TotalStorage Productivity

Center services.

Windows

To start the services on Windows, go to Start > Settings > Control Panel >

Administrative Tools > Services. Start the following services:

IBM WebSphere Application Server V6 - Device Server


Linux To start the services on Linux:

Data server: /<usr or opt>/IBM/TPC/data/server/tpcdsrv1 start

Device server: /<usr or opt>/IBM/TPC/device/bin/linux/startTPCF.sh

AIX To start the services on AIX:

Data server: startsrc -s TSRMsrv1

Device server: /<usr or opt>/IBM/TPC/device/bin/aix/startTPCF.sh

Stopping the TotalStorage Productivity Center services

This section provides information on how to stop the TotalStorage Productivity

Center services.

Windows

To stop the services on Windows, go to Start > Settings > Control Panel >

Administrative Tools > Services. Stop the following services:

IBM WebSphere Application Server V6 - Device Server


Linux To stop the services on Linux:

Data server: /<usr or opt>/IBM/TPC/data/server/tpcdsrv1 stop

Device server: /<usr or opt>/IBM/TPC/device/bin/linux/stopTPCF.sh

AIX To stop the services on AIX:

Data server: stopsrc -s TSRMsrv1

Device server: /<usr or opt>/IBM/TPC/device/bin/aix/stopTPCF.sh

Windows License Activation

This topic provides information about activating the Windows license.

When you purchase System Storage Productivity Center, this will include the

license for Windows. You must activate this license within 24 days.

In the lower right-hand corner of your desktop, you will see a Windows activation

window which displays this message:

24 days left for activation

To activate this license, follow these steps:

1. The ″Let’s activate Windows″ panel is displayed. You will see this information

and options:


Do you want to activate Windows now?

o Yes, let’s activate Windows over the Internet now

o Yes, I want to telephone a customer service representative to activate Windows

o No, remind me to activate Windows every few days

If you wait to activate, you can still use Windows, but you will receive periodic

reminders.

After 24 day(s), you must activate Windows before you can continue to use it.

Select Yes, let’s activate Windows over the Internet now and click Next.

Note: If you activate the Windows license over the telephone, you will get a

machine voice system. Just enter your key by the telephone and then

you will get a key back by this machine voice.

2. The ″Register with Microsoft?″ panel is displayed. You will see this information

and options:

Registration is optional and is not required to activate Windows.

After you register, Microsoft can, with your consent, notify you of product updates,

new products, events and special offers.

Do you want to register while you are activating Windows?

o Yes, I want to register and activate Windows at the same time

o No, I don’t want to register now, let’s just activate Windows

Select an option and click Next. If you select the option to register the

Windows license, you will see a panel prompting for registration data. Provide

the information and click Next.

Setting up the SSPC environment

This topic provides information about setting up the SSPC and TotalStorage

Productivity Center environment.

TotalStorage Productivity Center enables an administrator to configure and change

many aspects of the storage environment. Therefore, it is required that the

administrator ensure that all users accessing TotalStorage Productivity Center have

the appropriate permission. The procedure to add users to the SSPC environment

involves two areas:

v On the operating system level, the user needs to be added to a group.

v The operating system group gets mapped to TotalStorage Productivity Center

roles.

TotalStorage Productivity Center supports two main types of users: the operator

and the administrator. For DS8000, two roles are commonly used:

v Disk administrator

v Disk operator

To set up a user on SSPC, the administrator needs to first grant appropriate user

permissions on the operating system:

1. On the SSPC desktop, click My computer > Manage > Local Users and Groups

> Users.

2. Click Action > New user.


3. On the New User dialog, enter the following information:

v User name

v Password

v If appropriate, select the box for User must change password at next logon.

Note: If this box is selected, the new user must change the password when

the user logs in.

v If appropriate, select the box for Password never expires.4. Go to Local Users and Groups > Groups.

5. Right-click on Groups to add a new group or select an existing group. To add a

new group, enter information for the Group Name, Description, and Members

fields. Click Add.

If you select an existing group, highlight the group, right-click and click Add to

group. To use an existing group, double-click on a group and click Add. Click

Add > Advanced > Find Now. The list of users will be displayed at the bottom

of the panel. Select the user or users to be added to the group. Click OK three

times until you exit the Administrators Properties dialog.

Note: To simplify administration, the Windows User group names can be

identical to the role names as defined by TotalStorage Productivity

Center.

The group defined in the operating system now needs to be mapped to a role

defined by TotalStorage Productivity Center.

1. Log into TotalStorage Productivity Center with Administrator permissions and

click Administrative Services > Configuration > Role-to-Group Mappings.

2. Add the group you created in Windows to a TotalStorage Productivity Center

role. For DS8000 management, the recommended roles are ″Disk Operator″ or

″Disk Administrator.″

3. Once the administrator has completed the user role step, the operator is able to

access the TotalStorage Productivity Center GUI.

Note: If the administrator selected ″Change password at first login″ on

Windows, the user needs to first log into SSPC to change the password.

The login can be done at the SSPC terminal itself or by Remote Desktop.

The operator can even change the password by Remote Desktop if there

is no access permission set to allow Remote Desktop.

To access the TotalStorage Productivity Center GUI, the operator will use the

information about TotalStorage Productivity Center username and login password,

and the SSPC IP address as communicated by the SSPC administrator to open a

browser session:

1. Connect to http://<SSPC_IP_address>:9550/ITSRM/app/welcome.html.

2. Select ″TPC GUI″ and open with the Java Web Start executable. For the initial

setup, a Java Web Start session will be opened and the TSRMGUI.jar file will be

offloaded to the workstation the browser was started on.

3. Launch the TotalStorage Productivity Center GUI.

4. Enter the user name and password.

5. Change the field ″Server″ to <SSPC_IP_address>:9549 if there is no name server

resolution between the user terminal and SSPC.


Note: To set the SSPC IP address in the TotalStorage Productivity Center GUI

entry screen:

1. On the workstation the browser for TotalStorage Productivity Center GUI

is launched, go to:

C:\Documents and Settings\<user_ID>\ApplicationData\IBM\Java\

Deployment\javaws\cache\heep\<SSPC_IP_address>\P9550\DMITSRM\DMapp

2. Open the file AMtpcgui.jnlp. Change the following settings:

<argument>SSPC_Name:9549</argument>

<argument><SSPC_ipaddress>:9549</argument>


Chapter 4. Installing optional applications

This section provides information about optional applications you can install on

the System Storage Productivity Center server.

You can install these optional applications on the System Storage Productivity

Center:

v Agent Manager and agents. See “Installing the Agent Manager and agents.”

v TotalStorage Productivity Center for Replication 3.3.1. See “Installing

TotalStorage Productivity Center for Replication” on page 34.

If you are installing the Agent Manager and agents, you should have the IBM

TotalStorage Productivity Center Installation and Configuration Guide available. This is

found in the IBM TotalStorage Productivity Center Information Center:

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.

If you are installing IBM TotalStorage Productivity Center for Replication, you

should have the IBM TotalStorage Productivity Center for Replication Installation and

Configuration Guide available. This is found in the IBM TotalStorage Productivity

Center Information Center: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click TotalStorage Productivity Center for Replication.

If you install these optional applications or an antivirus program, you should also

back up these programs. See the appropriate documentation for backup

procedures.

Installing the Agent Manager and agents

This topic provides information about installing the Agent Manager and agents.


you can install the Agent Manager and agents. The Fabric agents provide

information about the fabrics on your system and provide zone control operations

and information. The Data agents provide information about the computer systems


There are several steps involved with installing and activating the Agent Manager

and agents. These steps assume that TotalStorage Productivity Center is already

installed:

1. If you are installing the Agent Manager on a machine that does not have DB2

installed, install DB2 V9.1 with Fix Pack 2. For information about installing

DB2, see the IBM TotalStorage Productivity Center Information Center at this

Web site: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.

Click TotalStorage Productivity Center > Installing > DB2.

2. Install the Agent Manager. For information about installing the Agent Manager,

see the IBM TotalStorage Productivity Center Information Center at this Web

site: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click

TotalStorage Productivity Center > Installing > Agent Manager.

3. Register the Device server and Data server with the Agent Manager. For

information about registering the servers with the Agent Manager, see the IBM

TotalStorage Productivity Center Information Center at this Web site:







http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click

TotalStorage Productivity Center > Configuring > Agent Manager

Registration.

4. Install the agents (Data agent and Fabric agent). For information about

installing the agents, see the IBM TotalStorage Productivity Center Information

Center at this Web site: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click TotalStorage Productivity Center > Installing > IBM

TotalStorage Productivity Center > Installing the agents.

Installing TotalStorage Productivity Center for Replication

This section provides general information for installing TotalStorage Productivity


TotalStorage Productivity Center for Replication V3.3.1 is a product that is separate

from the other members of the TotalStorage Productivity Center family. This

program will not be preinstalled but must be installed by you on the SSPC

machine.

For information about installing TotalStorage Productivity Center for Replication,

go to: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click

TotalStorage Productivity Center for Replication > Installing.














Chapter 5. Managing System Storage Productivity Center

This section provides information about using System Storage Productivity Center

to manage your storage environment.

System Storage Productivity Center provides two perspectives to help manage

your storage environment: Enterprise Management and Element Management. Use

the Enterprise Management perspective to perform tasks such as configuration,

data collection, policy management, alerting, and reporting. Use the Element

Management perspective to add, manage, and launch the element managers for

administering storage subsystems.

A perspective is a view for organizing related features and functions that are

integrated within the TotalStorage Productivity Center user interface. By switching

perspectives, you can access a complete set of tools for performing a specific set of

enterprise management tasks. To switch perspectives, click the Element

Management or Enterprise Management buttons on the toolbar, or expand the

Element Manager node in the navigation tree and click the appropriate subnode.

On AIX and Linux, when Element Management is launched from the TotalStorage

Productivity Center user interface, it will appear in an external browser. On

Windows, the Element Management perspective will appear imbedded within the

TotalStorage Productivity Center user interface.

For more information about how to use IBM TotalStorage Productivity Center, see

the Information Center: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click TotalStorage Productivity Center.

Using online help

System Storage Productivity Center provides a comprehensive online help system

for accessing context-sensitive information about the functions within the user

interface. This section provides information on how to access the online help.

Use the online help system within System Storage Productivity Center to:

v View information about the fields, buttons, text boxes, and other elements on the

windows and panels in the user interface.

v Learn how to perform storage-management tasks using features and functions

available within System Storage Productivity Center.

Use the following methods for accessing online help from different locations within

the user interface:




Location in the user

interface from which you

want to access help How to access online help

Description of the online

help

v System Storage

Productivity Center main

window

v Enterprise Management

perspective

v Element Management

perspective (on Windows)

Press F1 or select an option

from the Help menu.

This online help appears in a

separate window and

provides information about

how to use the menu bar,

toolbar, Enterprise

Management perspective,

and Element Management

perspective.

DS8000 Storage Manager

windows

The DS8000 Storage Manager

user interface appears when

you launch an element

manger from the Element

Manager page.

Click

This online help appears

within a Web browser and


how to use the DS8000

Storage Manager.

Element Management

perspective within a Web

browser (AIX and Linux only)

The Element Management

perspective will appear

within an external Web

browser when launched from

within the System Storage

Productivity Center user

interface on AIX and Linux.

Switch to the System Storage

Productivity Center main

window, select Help > Help

Directory from the menu bar,

and click the Element

Manager topic in the

navigation tree of the help

window.

This online help appears in a

separate window and


how to use the Element


Using the Element Management perspective

This section explains how to use the Element Management perspective in the IBM

TotalStorage Productivity Center GUI to manage element managers. You can use

element managers to launch the DS8000 Storage Manager interface for

administering the DS8000 storage subsystems associated with those element

managers.

To use the Element Management perspective, follow these steps:


and log in. After the GUI opens, expand Element Manager and click IBM

DS8000 in the navigation tree. This opens the following screen:


2. Click Element Management on the toolbar or in the right pane to open the

Element Management perspective. The main page in this perspective lists the

known element managers and provides you with the tools for managing

Release 3 and pre-Release 3 DS8000 element managers.

Note: There might not be any element managers listed on the main page if you

are using the Element Management perspective for the first time. You

must add element managers before they can be listed.

Figure 5. Accessing Element Manager

Figure 6. Element Management perspective main page and list of known element managers

Chapter 5. Managing System Storage Productivity Center 37

Note: Click Enterprise Management in the toolbar at any time to return to the

TotalStorage Productivity Center perspective.

You can perform the following tasks in the Element Management perspective:

v Launch the DS8000 Element Management Configuration page with a list of

element managers that are visible to TotalStorage Productivity Center.

v Launch the DS8000 GUI (for example, the DS8000 Storage Manager) to configure

and administer the storage subsystems associated with an element manager. (See

the note following this list.) Note that on Windows, the DS8000 Storage Manager

is launched into a TotalStorage Productivity Center-embedded browser window;

on AIX and Linux, the DS8000 Storage Manager is launched into an external

Web browser window.

v Add element managers that you want to manage.

v Remove element managers.

v Modify element managers that appear on the page.

v Test the connection between IBM TotalStorage Productivity Center and element

managers.

v Add CIMOM connections for element managers. For example, perform this task

to associate a CIMOM (DS CIM Agent) that is embedded on a DS8000 Hardware

Management Console (HMC) with a DS8000 element manager. You are not

required to associate CIMOMs with element managers if you only want to

configure and administer DS8000 storage subsystems. However, doing so enables

you to use IBM TotalStorage Productivity Center to monitor and collect storage

metrics about the associated DS8000 storage subsystem and discover other

storage entities managed by the CIMOM.

v Modify CIMOM connections for element managers.

v Remove CIMOM connections from element managers.

v Click the Enterprise Management button in the toolbar to return to the IBM

TotalStorage Productivity Center main window.

Note:

The DS8000 GUI username and password are stored for each TotalStorage

Productivity Center user, which means that a set of user credentials must be

stored for each TotalStorage Productivity Center user that wishes to access a

DS8000 GUI. The Element Management perspective main panel lists all

element managers known to TotalStorage Productivity Center, irrespective of

the presence of valid user credentials. Element manager credentials could be

out of date or absent for that TotalStorage Productivity Center user.

If the element manager has been added to TotalStorage Productivity Center

using different credentials from the ones you are currently using, or if you

attempt to open the DS8000 GUI for the first time after the element manager

was added to TotalStorage Productivity Center by CIMOM discovery, you

will encounter the following error message: The element manager GUI

cannot be accessed because the user name and password are missing.

Update the required fields in the next dialog. The GUI will be

displayed after the fields have been correctly completed and the

dialog closed.


If, for example, you have created an element manager with one set of

credentials and are currently logged onto TotalStorage Productivity Center

as another user with different credentials, you could open the DS8000 GUI

in one of two ways:

v Add credentials. Close the warning message. The Modify Element

Manager dialog will open. Add the current credentials and click Save.

You can then open the DS8000 GUI for that element manager. Use this

method with caution since anyone who knows the TotalStorage

Productivity Center credentials can manage the DS8000 device, including

performing destructive operations.

v Log on as the user who added the element manager. Close the warning

message and the Modify Element Manager dialog. Change to the

TotalStorage Productivity Center perspective and log out as the current

user. Log in as the user who created the element manager. Change to the

Element Management perspective and open the DS8000 GUI.

If the element manager has been added by CIMOM discovery, user

credential information has not been automatically added. The first time you

attempt to open the DS8000 GUI you will need to provide user credentials.

Close the error message and enter the credential information in the Modify

Element Manager dialog. Click Save. You can then open the DS8000 GUI for

that element manager.

Select a view menu

This topic describes the Select a view menu.

With the Select a view menu you can:

v Access the main page in the Element Management perspective by selecting

Element Manager Configuration.

v Launch an element manager to access the interface for configuring and

administering the storage subsystems associated with that element manager.

Element managers that have a valid user ID and password and have successfully

connected to TotalStorage Productivity Center appear in this menu. There might be

situations where element managers appear in the table on this page but not in the

Select a view menu. This occurs because the user ID and password have not been

provided for those element managers. For example, if an element manger was

found through CIMOM discovery, it is automatically added to the table but not to

the Select a view menu because the user ID and password for that element

manager has not yet been provided.

Note: You will be prompted for a user ID and password if you have not yet

configured an element to communicate with IBM TotalStorage Productivity

Center. You must enter information about an element manager on the

Modify Element Manager window before you can launch that element

manager.

Figure 7. Select a view menu


Select action menu

Use this drop-down menu to perform actions against the element managers that

are shown in the Element Management perspective. Click the Select action menu

to see what actions are available.

The actions available in this menu will change depending on whether an element

manager is selected or a selected element manager has an existing CIMOM

connection.

The Modify CIMOM Connection and Remove CIMOM Connection actions at the

bottom of the Selection action menu only appear if an active CIMOM connection

is selected.

Adding element managers

This section discusses how to add DS8000 element managers. Add the element

managers associated with the DS8000 storage arrays that you want to configure

and administer.

There are two ways to add element managers:

v Manual method (Element Management perspective): Use the Add Element

Manager option in the Element Management perspective to add element

managers one at a time.

v Automatic method (Enterprise Management perspective): Use the CIMOM

discovery process in TotalStorage Productivity Center to add any element

managers that are managing the same storage subsystems as CIMOMs.

Figure 8. Select action menu

Figure 9. The CIMOM Select action menu


Using Add Element Manager

Use the Add Element Manager action in the Element Management perspective to

add element mangers to TotalStorage Productivity Center.

Use this method when you want to add one element manager at a time or do not

require TotalStorage Productivity Center to monitor the storage subsystem

associated with the element manger.

To add a DS8000 element manager, follow these steps:

1. Start TotalStorage Productivity Center by double-clicking the Productivity

Center icon on the desktop or selecting Start → Programs → IBM TotalStorage

Productivity Center → Productivity Center.

2. Log in to TotalStorage Productivity Center.

3. Use either of the following methods to add an element manager:

v Click the Element Management button in the toolbar to access the Element

Management perspective. Select Add Element Manager from the Select

action menu.

v Expand the IBM TotalStorage Productivity Center node in the navigation

tree, click Configuration Utility, and click the Add Element Manager button.

This displays the Configure Element Manager page.

Enter the following information:

Figure 10. Configure Element Manager page


Note: Required fields are marked with an asterisk (*).

*Username

Enter the user name that IBM TotalStorage Productivity Center will use

to log in to an element manager and access the interface for

administering the associated storage subsystems.

*Password

Enter the password associated with the *Username.

Note: If the DS8000 element manager that you want to add is a new

R3 installation that is using the default ESSNI user password

(generally the password is admin), you will be prompted to

change that password before adding it to IBM TotalStorage


*Password Confirm

Reenter the password you entered on the *Password field.

Display Name

Enter the name of the element manager as you want it to appear in the

Name column and Select a view menu on the Element Management

page. The IP address of the machine on which the element manager is

located will be used if you do not enter a value in this field.

Connection

Use this section to define connection information for the element

manager.

*IP Address

Enter the IP address of the host machine where the element

manager is located.

Note: The host machine also represents the machine where the

corresponding DS8000 Storage Manager is installed.

*Protocol

Select the protocol (http or https) of the element manager.

*Port Enter the port number on which the element manager listens

for requests.

Add Click this button to add the element manager. IBM TotalStorage

Productivity Center tests the connection to the element manager. If

successful, the element manager appears on the Element Management

page. If unsuccessful, an error message appears indicating that the

element manager at the specified IP address could not be added.

Cancel

Click this button to close the window without adding the element

manager to the Element Management page.4. Click Add to add the element manager. IBM TotalStorage Productivity Center

tests the connection to the element manager. If successful, the element manager

appears in the table on the Element Management page and in the Select a view

menu. If unsuccessful, an error message appears indicating that the element

manager at the specified IP address could not be added.

Click Cancel to close the window without attempting to add the element

manager.


Add element managers with CIMOM discovery

Use the CIMOM discovery process in TotalStorage Productivity Center to add

element managers that are managing the same storage subsystems as CIMOMs in

your environment. The element managers discovered through the CIMOM

discovery process are automatically added to the Element Management page.

Use this method when you want to add multiple element managers to TotalStorage

Productivity Center simultaneously. For example, use these steps when: 1) you

want to run a discovery against multiple CIMOMs and each of those CIMOMs has

a registered DS8000, or 2) you have more than one registered DS8000 per CIMOM.

To add a DS8000 element manager through CIMOM discovery, complete the

following steps:

1. Click the Enterprise Management button in the toolbar to access the

TotalStorage Productivity Center perspective.

Note: While you are in the TotalStorage Productivity Center perspective, you

can access the help files for all the functions used in this procedure.

2. Add a CIMOM.

a. Expand Administrative Services → Data Sources → CIMOM Agents, and in

the right pane click Add CIMOM.

b. The Add CIMOM window opens.

c. Specify information about the CIMOM.

d. Click Save

Note: This procedure does not physically add the CIMOM to your

environment, but provides IBM TotalStorage Productivity Center with

the information it needs to communicate with that CIMOM.

3. Run a CIMOM discovery.

Expand Administrative Services → Discovery, right-click CIMOM and select

Run Now.

The CIMOM discovery process adds the element managers that are managing

the same DS8000 storage subsystems as the CIMOM. Note that element

managers that are added through CIMOM discovery might exist on HMCs

other than the HMC where the CIMOM is located.

4. Select DS8000 Element Manager from the perspective pull-down list. The

element managers appears in the DS8000 Element Manager perspective page.

The element managers that you add in this way have a status of Unknown

when you access the DS8000 Element Manager perspective. You must define

the ID and password that IBM TotalStorage Productivity Center will use to log

into those element managers before you can configure and administer the

associated DS8000 storage arrays.

Launching element managers

There are three ways to launch element managers. The method you choose will

depend on whether you want to launch a specific element manger or launch an

element manager associated with a specific DS8000 storage subsystem.

Use the following steps to launch an element manager and access the DS8000

Storage Manager. Use the DS8000 Storage Manager to administer and configure the

associated DS8000 storage subsystems.


1. Use one of the following methods to launch an element manager:

v Launch a specific element manager:

– Access the DS8000 Element Manager perspective and click the element

manager link that appears in the Name column.

– In the TotalStorage Productivity Center perspective, access IBM

TotalStorage Productivity Center → Configuration Utility → Element

Manager, highlight a DS8000 storage subsystem, and click Launch

Element Manager.v Launch an element manager associated with a specific DS8000 storage

subsystem: In the TotalStorage Productivity Center perspective, expand Disk

Manager → Storage Subsystems, highlight a DS8000 storage subsystem, and

click Launch Element Manager.

If the connection information for an element manager is valid. the DS8000

Storage Manager appears and you can administer the associated DS8000

storage array. If unsuccessful, an error message appears indicating that the

element manager at the specified IP address could not be modified.

If you have not defined the required connection information for an element

manager, a message window indicates that an ID and password have not been

defined for the element manager. Continue to the next step.

2. Click OK on the message window. The Modify Element Manager window

appears.

3. Enter login information for the element manager and click OK.

IBM TotalStorage Productivity Center tests the connection to the element

manager. If successful, the DS8000 Storage Manager interface appears and you

can administer the associated DS8000 storage array. If unsuccessful, an error

message appears indicating that the element manager at the specified IP

address could not be modified.

Modify Element Manager

This topic provides information on how to modify or view a specified DS8000

Element Manager in the Configure Agent page.

To use the interface, follow these steps:


and log in. Expand Element Manager and click Managing. This opens the

Element Management perspective.

2. Click Element Management in the right pane. The ″Welcome″ page opens.

3. Select the element manager that you want to view or modify.

4. Select Modify Element Manager from the Select Action pulldown. The

Configure Element Manager screen, giving information for the selected element

manager, opens:


5. This screen gives connection information about the element manager, and

allows you to change some of the values.

v If you only want to view the information for this element manager, do not

continue to the next step. When you are done viewing information, click

Cancel to close the Configure Agent window without making any changes.

v If you want to edit the element manager information, continue to the next

step.6. To modify the selected element manager, you can update the following fields:

Username




Display Name

The name that will appear in the DS8000 Welcome page list.7. Click OK to save the changes. When complete, a confirmation popup will open.

Click OK. The changes are displayed in the Welcome page list.

Click Cancel to end without saving.

Remove Element Manager

This topic discusses removing a DS8000 element manager from the list of element

managers.

To remove an element manager from the list of element managers, complete the

following steps:

Figure 11. Modify the element manager information






3. Select the element manager you want to remove. Select Remove Element

Manager from the Select action menu.

4. The Remove Element Manager confirmation window is displayed. To remove

the element manager, click OK. The element manager is deleted from the list.

Note that when you remove an element manager it is removed from the list of

element managers visible to TotalStorage Productivity Center only. This action

does not affect the DS8000 Storage Manager on the HMC.

To exit without removing the element manager, click Cancel.

You can remove only one element manager from the list at a time.

Test Element Manager Connection

This topic explains how to test an element manager connection.

To test the element manager connection, complete the following steps:





3. Select an element manager.

4. Select Test Element Manager Connection from the Select action menu.

TotalStorage Productivity Center will test status of the element manager

connection and update the Status column in the Welcome page list.

Add CIMOM Connection

This topic explains how to add a CIMOM connection.

To add a CIMOM connection, complete the following steps:





3. Select the element manager from the list of known element managers.

4. Select Add CIMOM Connection from the Select action pull-down. The

Configure Agent window will open.


5. Enter the following information:

Username




Display Name

The name of the CIMOM, as specified by the CIMOM provider, that

will appear in the DS8000 list.

Description

A description of the CIMOM.

Connection


This namespace within the CIMOM allows for accessing the

CIM Interop Schema (including the class instances of the Server

Profile) and determines how IBM TotalStorage Productivity

Center interacts with the CIMOM when retrieving information.

IP Address

The IP address of the CIMOM. For example: 7.97.128.551

Protocol

The version of the cim-xml protocol. Can be http or https

Figure 12. Add a new CIMOM connection


Port The port on which the CIMOM is listening. The default

CIMOM ports are:

http 5988

https 5989

Truststore Location

The location (path on this computer) of a certificate file for

certificate based authentication in the https protocol.

Truststore Password

The password for the truststore location.

Test Connection

Click the Test Connection box. This will have IBM TotalStorage

Productivity Center ensure that communication to the CIMOM

is working properly before adding information about that

CIMOM.6. Click Add to apply the settings. A confirmation pop-up will open. Click OK to

associate the CIMOM with the element manager.

v If you selected Test Connection, IBM TotalStorage Productivity Center

attempts to connect to the CIMOM using the information provided on this

window. If the login information for a CIMOM is incorrect, an error occurs

and an associated error message dialog box is displayed.

v If you did not select Test Connection, the CIMOM is associated with the

element manager but its connectivity with TotalStorage Productivity Center is

not verified.

After you click OK the following will occur:

v A check mark will appear in the CIMOM column next to the associated

element manager on the DS8000 Element Manager main page.

v The CIMOM will be added to the Administrative Services → Data Sources →

CIMOM agents window.

v A discovery job will automatically run and discover the storage entities

managed by that CIMOM. The discovery job could take some time to

complete.

If TotalStorage productivity Center can communicate with the CIMOM and the

discovery job completes successfully, you can then run data collection jobs

(probes, scans, subsystem performance monitors, and so forth) against the

DS8000 storage subsystems and other storage entities managed by that

CIMOM.

Modify CIMOM Connection

This topic shows you how to view or modify an existing CIMOM connection.

To view or modify the CIMOM connection, complete the following steps:





3. Select the CIMOM you want to view or edit.

4. Select Modify CIMOM Connection from the Select action menu. The

Configure Agent window opens listing the current information for the selected


CIMOM.

5. You can modify the following fields:

Username

The user ID used for authentication.



Display Name

The name that will appear in the DS8000 Welcome page list.

Description

A description of the CIMOM.


This namespace within the CIMOM allows for accessing the CIM

Interop Schema (including the class instances of the Server Profile) and

determines how IBM TotalStorage Productivity Center interacts with

the CIMOM when retrieving information.

Test Connection

If not selected, click the Test Connection box. This will have IBM

TotalStorage Productivity Center ensure that communication to the

CIMOM is working properly before adding information about that

CIMOM.

Figure 13. The Modify CIMOM Information screen


6. Click OK to save the changes. When complete, a confirmation pop-up opens.

Click OK. The changes are displayed in the Welcome page list

Click Cancel to end without saving.

Remove CIMOM Connection

This topic shows you how to remove a CIMOM connection from an element

manager.

To remove a CIMOM connection, complete the following steps:





3. Select the CIMOM you want to remove.

4. Select Remove CIMOM Connection from the Select action drop-down list.

5. A confirmation pop-up will open asking if you are sure you want to remove

the CIMOM connection. To remove the CIMOM connection click OK.

To exit without removing the CIMOM connection, click Cancel.

The CIMOM connection is removed. The element manager is not removed from

the list.


Chapter 6. Administering IBM System Storage Productivity

Center

This section provides information on administration tasks for System Storage


Changing the password

This section provides information on how to change the default password used by


When you purchase the hardware option for System Storage Productivity Center,

the default password for the user account db2admin is passw0rd. This will be

used by TotalStorage Productivity Center Basic Edition. If you change this

password, you must also change the following in this order:

1. DB2 administrative password

2. Device server password

3. WebSphere administrative user password

4. Data server password

Follow these steps:

1. Change the DB2 administrative password on DB2.

To change the DB2 administrative user password, you must also change the

logon information for the following services:

v DB2 - DB2COPY1 - DB2-0

v DB2 Governor (DB2COPY1)

v DB2 Remote Command Server (DB2COPY1)

v DB2DAS-DB2DAS00

To change this password for the DB2 services, follow these steps (this is for

DB2 - DB2COPY1 - DB2-0):

a. Stop the Device server. For information about stopping the Device server,

see “Starting and stopping the IBM TotalStorage Productivity Center

services” on page 29.

b. On the desktop, right-click on the My Computer icon.

c. Click Manage.

d. Double-click Services and Applications.

e. Double-click Services.

f. Right-click on DB2 - DB2COPY1 - DB2-0.

g. Select Properties.

h. Go to the Log On tab and enter the new password for db2admin in the

Password and Confirm Password fields.

i. Click OK.

j. Repeat steps f-h for DB2 Governor (DB2COPY1), DB2 Remote Command

Server (DB2COPY1), and DB2DAS-DB2DAS00.2. Change the DB2 password for the Device server. Follow these steps:

a. Open a Windows command prompt by selecting Start > Run. Type cmd in

the ″Open″ field and press Enter.


b. Navigate to the <TPC_install_dir>/cli directory and run the following

command:

tpctool encrypt <password>

This encrypts the password. <password> is the new changed password. The

new encrypted password will be displayed in the command prompt

window. To copy this encrypted password into the tsnmdbparms.properties

file, follow these steps:

1) Go to the top of the command prompt window and right-click.

2) Click edit > mark.

3) Highlight the encrypted password.

4) Go to the top of the command prompt window and right-click.

5) Click edit > copy.c. Copy the encrypted password to the following file:

<TPC_install_dir>\device\conf\tsnmdbparms.properties

Replace this password by updating the row with the new encrypted

password (Ctrl + v copies the encrypted password into this row):

tivoli.sanmgmt.jdbc.dbPassword=<encrypted_password>

3. Change the WebSphere administrative user password. Follow these steps:

a. Go to the following directory:

<TPC_install_dir>

For example:

C:\Program Files\IBM\TPC\device\bin\W32-ix86

b. Run the ChangeWASAdminPass script.

ChangeWASAdminPass.bat <user_ID> <password>

<device_server_install_dir>

Where <user_ID> is the DB2 administrator ID, <password> is the password,

and <device_server_install_dir> is the directory where the Device server

is installed.

For example, run these commands:

REM (this displays comments from running

ChangeWASAdminPass.bat command)

ChangeWASAdminPass.bat db2admin <changed_password>

"c:\Program Files\IBM\TPC\device"

An example of the output is as follows:

WASX7357I: By request, this scripting client is not connected to

any server process. Certain configuration and application operations

will be available in local mode.

"WAS admin username set"

WASX7357I: By request, this scripting client is not connected to any

server process. Certain configuration and application operations


"WAS admin password set"

WASX7357I: By request, this scripting client is not connected to any

server process. Certain configuration and application operations


"WAS global security set"

Settting security on Embedded WAS Express has completed.

4. Change the DB2 password for the Data server. Follow these steps:


a. Open a Windows command prompt by selecting Start > Run. Type cmd in

the ″Open″ field and press Enter.

b. Go to the directory where the file repository.config resides in the

TotalStorage Productivity Center installation path. For example:

c:\Program Files\IBM\TPC\data\config\ (Windows)

/<usr or opt>/IBM/TPC/data/config/ (AIX or Linux)

c. Run the following command for the Data server. This assumes that the

TotalStorage Productivity Center directory is in C:\Program Files\IBM\TPC

for Windows.

"C:\Program Files\IBM\TPC\data\config>\"program files"\

ibm\tpc\jre\bin\java -classpath "\program files\ibm\tpc\data\server\lib\

TSRMsrv.zip" com.tivoli.itsrm.repository.Transform

-p <new_password> repository.config

d. Reboot IBM TotalStorage Productivity Center and restart the GUI. If the

GUI is not working, check to see if DB2 and the TotalStorage Productivity

Center services are running.

Chapter 6. Administering IBM System Storage Productivity Center 53

Chapter 7. Uninstalling the IBM System Storage Productivity

Center

This section provides information on how to uninstall the components for the


To uninstall the IBM System Storage Productivity Center, you must uninstall the

components in a specific order. Uninstall the components and related software in

this order:

1. Uninstall IBM TotalStorage Productivity Center and related software.

If you did not install the Agent Manager and agents, uninstall the components

in this order:

a. Data server and Device server.

b. Database schema (this can be local or remote).

c. DB2. For information about uninstalling DB2, go to http://publib.boulder.ibm.com/infocenter/db2luw/v9/index.jsp?. Search for

Uninstalling your DB2 product.

All of these components can be uninstalled at the same time.

If you installed the Agent Manager and agents, uninstall the components in this

order:

a. Data agent and Fabric agent.

b. Data server and Device server.

c. Database schema (this can be local or remote).

d. Agent Manager. For information about uninstalling Agent Manager, go to


TotalStorage Productivity Center > Uninstalling > Agent Manager.

e. DB2. For information about uninstalling DB2, go to http://publib.boulder.ibm.com/infocenter/db2luw/v9/index.jsp?. Search for

Uninstalling your DB2 product.

For information about uninstalling TotalStorage Productivity Center, go to


TotalStorage Productivity Center > Uninstalling.

Note: When uninstalling IBM TotalStorage Productivity Center on AIX and

Linux systems, you must have some free space on the hard drive to start

the uninstall program. This space is not checked by the uninstall

program. You must have at least 50 KB of free space in /tmp and 10 KB

of free space in /etc.

2. Uninstall TotalStorage Productivity Center for Replication. For information

about uninstalling TotalStorage Productivity Center for Replication, go to


TotalStorage Productivity Center for Replication > Uninstalling TotalStorage

Productivity Center for Replication.

3. Uninstall the SAN Volume Controller Console. For information about

uninstalling the SAN Volume Controller Console, see the topic ″Uninstalling the

SAN Volume Controller Console″ in IBM System Storage SAN Volume Controller

Software Installation and Configuration Guide for Version 4.2.1.


http://publib.boulder.ibm.com/infocenter/db2luw/v9/index.jsp?







Chapter 8. Upgrading IBM System Storage Productivity Center

This section provides information on how to upgrade the System Storage


TotalStorage Productivity Center

This section provides information on how to upgrade TotalStorage Productivity

Center.

To upgrade TotalStorage Productivity Center, follow these general steps:

1. Start the TotalStorage Productivity Center installation program.

2. Select Typical installation.

3. Clear the check boxes for Agents and Register with the agent manager.

4. The ″User ID and password, and server and agent information″ panel is

displayed. Accept the defaults and click Next.

5. The ″Summary Information″ panel is displayed. Review the summary

information panel and click Install.

6. The program will upgrade TotalStorage Productivity Center.

For more information about upgrading TotalStorage Productivity Center, go to

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click on

TotalStorage Productivity Center > Upgrading.

To upgrade Agent Manager, go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click on TotalStorage Productivity Center > Upgrading >

Upgrading Agent Manager.

DS8000

This section provides information on how to upgrade the DS8000 interfaces.

To upgrade the interfaces for DS8000, go to http://infodev.storage.tucson.ibm.com:8053/help/index.jsp. Search for Upgrading the

interfaces.

SAN Volume Controller

This section provides information on how to upgrade the SAN Volume Controller.

To upgrade the SAN Volume Controller Console, see ″Chapter 10. Upgrading the

SAN Volume Controller software″ in IBM System Storage SAN Volume Controller

Software Installation and Configuration Guide for Version 4.2.1.


This section provides information on how to upgrade TotalStorage Productivity






http://infodev.storage.tucson.ibm.com:8053/help/index.jsp

http://infodev.storage.tucson.ibm.com:8053/help/index.jsp

To upgrade TotalStorage Productivity Center for Replication, go to

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click on

TotalStorage Productivity Center for Replication > Migrating from V3.1 to V3.3.

Upgrading the installation license

If you have installed a package on your system, for example, IBM TotalStorage

Productivity Center Basic Edition, and want to add another package to your

system (for example, IBM TotalStorage Productivity Center Standard Edition), all

you have to do is upgrade the installation license on your system. This topic

provides information on how to upgrade the installation license.

When you purchase a new license for TotalStorage Productivity Center and already

have a TotalStorage Productivity Center license, you do not have to install the

product but just upgrade the TotalStorage Productivity Center license.

To check the type of license you have, look for .sys files in the installation

directory:

TPCBE0303.SYS2

Indicates you have a TotalStorage Productivity Center Basic Edition license.

BTSSE03_03.SYS

Indicates you have a TotalStorage Productivity Center Standard Edition

license.

For example, if you want to upgrade the Basic Edition license to IBM TotalStorage

Productivity Center Standard Edition, complete the following steps:

1. Start the IBM TotalStorage Productivity Center installation program from the

DVD or image for the license you want to upgrade to.

2. Go to the Select the type of installation panel. Select Installation Licenses.

Click Next.



3. The successfully installed panel is displayed. Click Next.

4. Stop the IBM TotalStorage Productivity Center GUI.

5. Stop the Device Server and Data Server.

6. Start the Data Server and Device Server.

7. Start the IBM TotalStorage Productivity Center GUI.

Figure 14. Select the type of installation you want to run panel

Chapter 8. Upgrading IBM System Storage Productivity Center 59

Chapter 9. Troubleshooting the System Storage Productivity

Center

This section provides troubleshooting information for the System Storage


For additional troubleshooting topics for TotalStorage Productivity Center, check

the TotalStorage Productivity Center technical support Web site:

http://www.ibm.com/servers/storage/support/software/tpc. Click on a product.

Select the Troubleshooting tab. Under Problem resolution, click on Version 3

Flashes, Technical notes, and APARs.

Reporting a problem

This section provides information for the System Storage Productivity Center.

When you encounter a problem, you should have these items ready:

v The IBM TotalStorage Productivity Center version, release, modification, and

service level number.

v The communication protocol (for example, TCP/IP), version, and release number

you are using.

v The activity you were doing when the problem occurred, listing the steps you

followed before the problem occurred.

v The exact text of any error messages.

You should also collect relevant logs and make a copy of the TotalStorage

Productivity Center database using the repocopy tool. For information about the

repocopy tool, go to the Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click on TotalStorage Productivity Center >

Administering > TotalStorage Productivity Center > Exporting repository tables

> Exporting repository data.

For information about troubleshooting TotalStorage Productivity Center and Agent

Manager, go to the Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click on TotalStorage Productivity Center >

Troubleshooting. There also is a PDF publication titled ″IBM TotalStorage

Productivity Center Problem Determination Guide.″

For updated information about troubleshooting System Storage Productivity

Center, go to the support site at: http://www.ibm.com/systems/support/supportsite.wss/supportresources?brandind=5000033&familyind=5356448&taskind=1.

For updated information about troubleshooting TotalStorage Productivity Center,

go to the support site at: http://www.ibm.com/systems/support/storage/tpc/.

DB2

This section provides troubleshooting information for DB2.


http://www.ibm.com/servers/storage/support/software/tpc








http://www.ibm.com/systems/support/storage/tpc/

For information about troubleshooting DB2, go to the TotalStorage Productivity

Center Information Center at: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click on TotalStorage Productivity Center > Troubleshooting.

TotalStorage Productivity Center and Agent Manager

This section provides troubleshooting information for TotalStorage Productivity

Center and Agent Manager.

For information about troubleshooting TotalStorage Productivity Center and Agent

Manager, go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.

Click on TotalStorage Productivity Center > Troubleshooting. There also is a PDF

publication titled ″IBM TotalStorage Productivity Center Problem Determination

Guide.″

For troubleshooting the DS8000 Element Manager perspective:

DS8000 Element Manager servlets

The DS8000 Element Manager servlets run within the Device server web

container. To access the log file, go to this directory:

<TPC_install_dir>\device\log\msgTPCDeviceServer.log

DS8000 Element Manager Java Server Page

To access the log file for the DS8000 Element Manager Java Server Page, go

to this directory:

<TPC_install_dir>\device\apps\was\profiles\deviceServer\

installedApps\DefaultNode\DeviceServer.ear\DeviceServer.war

There also is a debugging console available. To access the debugging

console, a flag needs to be passed to Java when launching the GUI. This

flag is:

var dfConfig = {isDebug: true, "dojoDebugMasterConsole"};

This will cause TotalStorage Productivity Center to provide debug

information to stdout.

Note: If TotalStorage Productivity Center is launched using javaw.exe (as

used by the default in the Windows shortcut), you will not see any

output because javaw.exe hides the console window. In this case,

you need to change the shortcut to use java.exe.

DS8000

This section provides troubleshooting information for the DS8000.

For information about troubleshooting the DS8000, go to http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/index.jsp. Click on

Troubleshooting.

From a browser, you can check the following:

Version

You can confirm that the DS8000 Element Manager is available by entering:

http://<ip>:<port>/DS8000/TokenManager?user=getVersion

You will see the following:

v R3.0 - will return with the correct version string.







v R2.4 - will return with a ″NULL″ string (this feature is not supported in

pre-release 3 versions).

v If nothing is returned, the element manager is not accessible.

Login You can verify that the element manager is running and you are able to

login to the element manager. Enter this:

http://<ip>:<port>/DS8000/TokenManager?user=<user_name>

&passwd=<password>

A successful login results in a unique Java UID string being returned. This

is true for R3 and R2.4. A ″NULL″ login means that the login failed. If

nothing is returned, the element manager is unavailable.

SAN Volume Controller

This section provides troubleshooting information for the SAN Volume Controller.

For information about troubleshooting the SAN Volume Controller, see ″Chapter

13. Troubleshooting the master console″ in IBM System Storage SAN Volume

Controller Software Installation and Configuration Guide for Version 4.2.1.


This section provides troubleshooting information for TotalStorage Productivity


For information about troubleshooting TotalStorage Productivity Center for

Replication, go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click on TotalStorage Productivity Center for Replication >

Troubleshooting and Problem determination.

Troubleshooting descriptions

This section provides troubleshooting descriptions for the System Storage


Error message: A duplicate name exists on the network.

This error message is displayed when you have duplicate node names on the

network.

Problem

When you complete the Windows setup wizard and the system reboots, the

following error message is displayed:

A duplicate name exists on the network.

Action

Change the node name for one or both systems. For information about changing

the node name, see “Changing the server’s host name” on page 17.

Chapter 9. Troubleshooting the System Storage Productivity Center 63



Menu items in the Element Management perspective are not

automatically hidden

This problem occurs when using the Element Management perspective in the

TotalStorage Productivity Center GUI.

Problem

When using the Element Management perspective, the menu bars at the top of the

main window might not behave correctly when you show the items in a menu but

do not select any of those items. For example, if you pull down the list of items in

the File menu but do not select an item, that list of items does not automatically

become hidden when you click elsewhere in the perspective.

To hide the items in an active menu from the display, you can click anywhere in

the product title bar or menu bar. Note that if you click in the content pane of the

perspective, the items in a previously selected menu will not be hidden.

Action

See information described in ″Problem.″

Error message: At least one service or driver failed during

system startup

You receive this error message when you start the System Storage Productivity

Center machine.

Problem

You receive these error messages when you start up the System Storage

Productivity Center machine:

At least one service or driver failed during system startup.

Use Event Viewer to examine the event log for details.

You receive this error message when you log into the System Storage Productivity

Center machine:

SQL1042C An unexpected system error occurred.

This error can occur if the host name does not match the name configured in DB2.

If you instructed the IBM representative to change the host name or if you

changed the host name without following the procedure in “Changing the server’s

host name” on page 17, this error can occur.

Action

To use the new or changed host name, follow the steps in “Changing the server’s

host name” on page 17, starting with step 2.

Cannot save audit logs to System Storage Productivity Center

This occurs when you are trying to save the audit logs to System Storage



Problem

You receive this error message when you try to save the audit logs to System

Storage Productivity Center:

Your current security settings do not allow this

file to be downloaded.

The security settings and alert is a function of Internet Explorer and not

TotalStorage Productivity Center or the DS8000 GUI. The cause could be because

the Internet Explorer security settings are set too high to allow the download of

files.

Action

To change the security settings, follow these steps:

1. Open Internet Explorer.

2. Click Tools > Internet Options. Click on the Security tab.

3. Change the internet zone security level from High to Medium. Click OK.

Element managers on the same machine appear in the

Element Management perspective

IBM DS8000 element managers that exist on the same Hardware Management

Console (HMC) might appear in the Element Management perspective at the same

time.

Problem

This problem occurs if:

1. You manually add an element manager to the Element Management panel and

indicate HTTP or HTTPs for its connection protocol.

2. You add a CIMOM (DS CIM Agent) connection to that element manager.

a. TotalStorage Productivity Center automatically starts a CIMOM discovery

job.

b. Element managers that are managing the same storage subsystems as the

CIMOM are automatically added to the Element Management page upon a

successful CIMOM discovery job.3. The CIMOM discovery process in TotalStorage Productivity Center might be

configured to report IBM DS8000 element managers that use an IP protocol

other than the protocol you defined when adding the element manager. For

example, if you define HTTP for an element manager’s protocol, and the

CIMOM discovery job reports another element manager on the same HMC that

uses HTTPS, then both element managers from that HMC will appear on the

Element Management panel.

Each CIMOM in your environment has configurable values in a properties files

that determine which protocol (HTTP or HTTPS) to return when reporting upon a

registered IBM DS8000’s Element Manager URL. By default, the CIMOM will

return the HTTPS version of the element manager during a successful CIMOM

discovery job in TotalStorage Productivity Center.

In this default setup, the HTTPS version of the element manager is automatically

added to the Element Management panel after a CIMOM discovery, thus resulting

in two element managers from the same machine appearing on the panel: the


HTTP version of the element manager that was manually added and the HTTPS

version that was automatically added through the CIMOM discovery process.

Action

Edit the values of the properties in the DS CIM Agents /config/provider.configuration file that determine which element managers are reported

during a CIMOM discovery job in TotalStorage Productivity Center. The properties

and default values in the provider.configuration file are:

DS_StorageManager_HTTPEnabled = true

DS_StorageManager_HTTPSEnabled = true

Set a property to false if you want to prevent the CIMOM from reporting an

element manager on that protocol. For example:

1. Set DS_StorageManager_HTTPSEnabled = false.

2. Use the Element Management panel to add an element manager and define

HTTP for it’s protocol.

3. Add a CIMOM connection to the element manager. The CIMOM discovery job

in TotalStorage Productivity Center runs and does not report the HTTPS

element manager that might be on the same machine. The element manager on

HTTP appears in the Element Management panel only.

Unable to access Release 2 DS8000 element managers

configured for HTTPS

You might be unable to access Release 2 DS8000 element managers configured for

HTTPS protocol from TotalStorage Productivity Center.

Problem

The login timer for Release 2 DS8000 element managers might expire before

TotalStorage Productivity Center can log in to those element managers. This

problem can occur for Release 2 DS8000 element managers running on HTTPS or

when you are experiencing slow network connections between the host machine

for TotalStorage Productivity Center and the DS8000 Hardware Management

Console (HMC). In these cases, the login timer might expire before TotalStorage

Productivity Center can complete the login process.

This is especially true if you receive Web browser security warning prompts for

accepting certificates. If you do not clear the security warning prompt before the

login timer expires, you will receive an error message indicating that you have

been logged out.

When this happens, you will be unable to launch the element manager and the

following error message is displayed: ″You have been signed off. This window will

be closed.″ To close the window, complete the following steps:

1. Click OK to close the error message window. Another window will appear and

display the following message: ″DMC000002E The embedded browser widget

was unexpectedly destroyed. Click OK to reset display.″

2. Click OK to close the error message window and return to TotalStorage

Productivity Center. If TotalStorage Productivity Center stops responding

(Windows only), close the user interface by performing any of the following

actions:

v Click the close button (x) in the upper right corner of the main window.


v Start the Windows Task Manager, view the list of running applications, select

IBM TotalStorage Productivity Center, and click End Task.3. Start TotalStorage Productivity Center if you closed it in the previous step.

Action

To help avoid this problem, consider the following recommendations:

v Upgrade the Release 2 DS8000 element manager to Release 3. This issue is fixed

for Release 3 DS8000 element managers.

v Use the HTTP protocol to connect to the Release 2 DS8000 element manager

instead of HTTPS. This will enable you to avoid the security warning messages

during the login process. This will also help reduce the login time. To configure

an element manager with HTTP, complete these steps:

1. Access the Element Management perspective in TotalStorage Productivity

Center.

2. Select Add Element Manager from the Select action menu.

3. Enter the same values for user ID, password, and IP that are defined for the

Release 2 DS8000 element manager that is using HTTPS.

4. Select HTTP from the Protocol drop-down menu. The port is automatically

changed.

5. Click Add to add the Release 2 DS8000 element manager.

6. (optional) Remove the Release 2 DS8000 element manager that is using

HTTPS by selecting the corresponding row in the table and clicking Remove

Element Manager from the Select action menu.v Store the SSL certificate permanently in the Web browser cache to avoid the

security warning prompts when relaunching the element manager. This will help

reduce the login time. To do this, complete these steps:

1. Start Internet Explorer and launch an element manager by opening this URL:

https://element_manager_ip:8452/DS8000/Login.

– In Internet Explorer 6, a security alert window appears. Continue to step

2.

– In Internet Explorer 7, a window appears and displays the message There

is a problem with this website’s security certificate. Perform the

following actions before continuing to step 2:

a. Click Continue to this website (not recommended). The login window

for the HMC appears and a Certificate Error text box appears at the

top of the window.

b. Click the Certificate Error text box. The Certificate Invalid pop-up

window appears. Continue to step 2.2. Click View Certificate. A window that contains information about the

certificate appears.

3. Click Install Certificate... to start the Certificate Import wizard. Follow the

prompts in the wizard and continue to the next step after the certificate is

installed.

4. Close and reopen TotalStorage Productivity Center.

5. Click the Element Management button in the toolbar to open the Element


6. Click on the name of the Release 2 DS8000 element manager. The element

manager will open unless network speeds are slow.


If you still have problems accessing Release 2 DS8000 element managers with

TotalStorage Productivity Center, try performing the tasks described in the other

recommendations.

Error message: HWNEM0140W

You can encounter this message when you attempt to open a DS8000 GUI from the

Element Management perspective of TotalStorage Productivity Center and the user

credentials are not set for the element manager.

Problem

You receive this error message:

HWNEM0140W The element manager GUI cannot be accessed because the user name

and password are missing. Update the required fields in the next dialog.

The GUI will be displayed after the fields have been correctly completed

and the dialog closed.

Note: An element manger may be added to the Element Management table in the

course of a CIMOM discovery, and the discovered element manager will not

have user credentials set. The user must add credentials to the element

manager before they can launch the element manager. The CIM agents must

also have credentials set for the CIMOM discovery to be successful. The

CIM agent credentials are different from the element manager credentials.

The CIM agent credentials allow TotalStorage Productivity Center to

communicate with the CIM agent and collect information during CIMOM

discovery. The element manager credentials allow a user to launch the

element manager for the particular storage device from the Element

Management perspective. (For this release the DS8000 Storage Manager is

the only element manager type that is shown in the Element Management

perspective, and consequently it is the only element manager type that can

be launched from that perspective. Other storage device types have their

own element managers which may be launched from the Enterprise

Management perspective, but TotalStorage Productivity Center does not save

the credentials for the other element manager types, so the user must log in

to the element manager each time it is launched.)

The Element Management perspective keeps different sets of credentials for

each user logged into TotalStorage Productivity Center. To grant a user the

right to open a DS8000 Storage Manager, you must log in to TotalStorage

Productivity Center as that user and add credentials to the element manager.

For example, if you set the credentials for the element manager as user

db2admin, then another user logs in as userx, userx must set the credentials

for that element manager.

This message can occur in these situations:

v You have CIM agents 5.2.x and 5.3.x that are registered in TotalStorage

Productivity Center with the same DS8000. TotalStorage Productivity Center

performs a CIMOM discovery. This will cause the duplicate entries in the

database table.

v You have a CIM agent 5.3.x that is registered in TotalStorage Productivity Center

with the DS8000. TotalStorage Productivity Center performs a CIMOM discovery.

You manually add the Element Manager. This will cause duplicate entries in the

database table.

v You can encounter this message when you attempt to open a DS8000 GUI from

the Element Management perspective of TotalStorage Productivity Center while


logged into TotalStorage Productivity Center with a different user ID from the

user ID who added the element manager.

v TotalStorage Productivity Center finds the element manager in the course of a

CIMOM discovery. When you log into TotalStorage Productivity Center, add a

CIM agent with CIMOM credentials (optional, see note below), and then run a

CIMOM discovery, the CIM agent will provide the element manager path, which

TotalStorage Productivity Center adds to the element manager table. The first

time you open the DS8000 GUI, you will see this message.

Note: You do not need to manually add the CIM agent, it can be found on the

same subnet if you have ″scan local subnet″ selected in CIMOM discovery

options, which is the default. If you discover the CIM agents on the local

subnet you will have to modify the DS CIM agent details to add CIM

agent credentials. CIM agent credentials are different from element

manager credentials.

Action

Here are several solutions to this problem:

v Close the warning dialog. Add the credentials to the Modify Element Manager

dialog and then you will be able to open the GUI.

Note: Adding credentials for a user gives that user the ability to manage the

DS8000 Storage Manager, including destructive operations.

v Close the warning and Modify Element Manager dialogs, log out of TotalStorage

Productivity Center and log in as a user ID who has already set the credentials

for this element manager. If a user manually adds an element manager to the

Element Management perspective, the user must supply credentials at that time

and those credentials are only valid for that user ID. If an element manager is

found through CIMOM discovery, the element manager will have no credentials.

Credentials must be added to element managers found through CIMOM

discovery before the DS8000 GUI can be launched.

v If you have this situation: Two entries appear in the element manager table for

the same element manager. One was entered manually and the other was put in

place by a CIMOM discovery. As expected, double-clicking on the entry put in

place by a CIMOM discovery results in an error dialog message that credentials

need to be set. A dialog is presented to gather credential information. However,

the dialog is related to the manually specified element manager entry. Any

updates made in the dialog are not related to the discovered element manager

entry.

To work around this problem, select the radio button next to the discovered

element manager entry. Click Modify Element Manager from the Action drop

down list. Provide credential information for the element manager. Delete the

manually entered element manager entry. Use the discovered element manager

entry for future interaction with the DS8000.

Duplicate entries in element manager table

You see duplicate entries in the element manager table for the same element

manager.

Problem

This message can occur in these situations:


v You have CIM agents 5.2.x and 5.3.x which have the same DS8000 registered.

TotalStorage Productivity Center performs a CIMOM discovery. This will cause

the duplicate entries in the element manager table. Both entries have the name:

https://<IP_address_of_element_manager>.

v You have a CIM agent 5.3.x that is registered with the DS8000. TotalStorage

Productivity Center performs a CIMOM discovery. You manually add the

Element Manager using HTTPS protocol. This will cause duplicate entries in the

element manager table. If you did not specify a Display Name when manually

adding the element manager, the table entries will have the same name:

https://<IP_address_of_element_manager>.

v You have a CIM agent (either 5.3.x or pre-5.3) which has a DS8000 registered.

TotalStorage Productivity Center performs a CIMOM discovery. You manually

add the Element Manager using HTTP protocol. This will cause duplicate entries

in the table. If you did not specify a Display Name when manually adding the

element manager, the display names will be nearly the same, differing only in

their protocol. For example http://<IP_address_of_element_manager> for the

manually added element manager, and https://<IP_address_of_element_manager> for the discovered element manager.

Action

If you have the following situations, follow the steps below.

v Two entries appear in the element manager table for the same element manager.

Both entries were placed there by a CIMOM discovery (both will have a check

in the CIMOM column and the status will be Unknown).

v Two entries appear in the element manager table for the same element manager.

One was entered manually and the other was put in place by a CIMOM

discovery. Double-clicking on the entry put into place by a CIMOM discovery

results in a warning dialog message that credentials need to be set. After

dismissing the warning, a dialog is presented to gather credential information.

Normally in this situation the credential fields (username, password, confirm

password) for a CIMOM-discovered element manager would be blank, and you

would have the option to fill in those values and save them. However, due to a

defect the credentials displayed are those of the manually specified element

manager entry. Any updates made in the dialog are not tied to the discovered

element manager entry.

To work around this problem, follow these steps:

1. Cancel the screen which has credentials already set.

2. Select the radio button next to the discovered element manager entry. Click

Modify Element Manager from the Select action dropdown list. Provide

credential information for the element manager.

3. Delete the manually entered element manager entry by selecting the radio

button for that row and selecting Remove Element Manager from the Select

action dropdown list.

4. Use the discovered element manager entry for future interaction with the

DS8000.

TotalStorage Productivity Center and DS8000 warning

messages

Whenever the DS8000 detects a drive failure, TotalStorage Productivity Center

provides a warning indicator for a drive failure in the topology view.


Problem

Whenever the DS8000 detects a disk drive failure, a repair action may or may not

be immediately required. The DS8000 has spare drives that can be used to allow

the service to be deferred. However, TotalStorage Productivity Center will present

a warning indicator in the topology view.

Action

For TotalStorage Productivity Center disk drive warnings related to the DS8000, no

action is required. The DS8000 system will notify the user when service is needed

(this depends on how you set up the alerts for the DS8000).

Error message: SQL1046N

You receive this error message when you change the server’s host name.

Problem

When changing the server’s host name and you run this command:

db2extsec /u db2users /a db2admns

You receive this error message:

SQL1046N The authorization ID is not valid.

When changing the server’s host name, the new host name cannot begin with the

following:

v SYS

v sys

v IBM

v ibm

v SQL

v sql

Action

Select another host name that meets the requirements above and begin the host

rename process again.


Chapter 10. Troubleshooting messages

This section provides information on where to find the component messages.

One way to determine what component is causing a problem in your environment

is through messages. Each component has a unique message ID.

DB2 DB2 uses many different message prefixes. Go to http://publib.boulder.ibm.com/infocenter/db2luw/v9/index.jsp?. Click on

Reference > Messages.

DS8000

For information about DS8000 messages, go to http://www-1.ibm.com/servers/storage/support/disk. Click on Messages.

TotalStorage Productivity Center and Agent Manager

For information about TotalStorage Productivity Center and Agent

Manager messages, go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click on Messages.








Appendix A. Installing IBM System Storage Productivity

Center

This topic provides information on how to install the components required for the

IBM System Storage Productivity Center. If you purchased the System Storage

Productivity Center, you do not have to review this section. If you elected to install

the System Storage Productivity Center equivalent components, you will need to

install these components.

To install the programs required for System Storage Productivity Center, you must

install them in this order:

1. DB2 V9.1 with Fix Pack 2

2. TotalStorage Productivity Center Basic Edition 3.3.1

3. SAN Volume Controller Console and CIM Agent version 4.2.1

Other optional programs you can install are:

v Agent Manager and agents (Data agents and Fabric agents)

v TotalStorage Productivity Center for Replication 3.3.1

Installing System Storage Productivity Center

This topic provides information about installing System Storage Productivity

Center.

To install System Storage Productivity Center, follow these general steps:

1. Install DB2 V9.1 with Fix Pack 2. For information about installing, see the IBM



TotalStorage Productivity Center > Installing > DB2.

2. Install TotalStorage Productivity Center 3.3.1. Do not install the Agent Manager

or agents. For information about installing, see the IBM TotalStorage

Productivity Center Information Center at this Web site: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click TotalStorage

Productivity Center > Installing > Installing TotalStorage Productivity Center

using typical mode.

3. Install PuTTY (for SAN Volume Controller).

4. Install the SAN Volume Controller Console 4.2.1 and CIM agent 4.2.1. For

information about installing the SAN Volume Controller Console and CIM

agent, see “Installing the SAN Volume Controller Console” on page 76.

5. Configure the SAN Volume Controller Console. See “Configuring the System

Storage Productivity Center to access the SAN Volume Controller Console and

the CLI” on page 25.

6. You can optionally install the Agent Manager and agents. For information

about installing the Agent Manager and agents, see “Installing the Agent

Manager and agents” on page 76.

7. You can optionally install TotalStorage Productivity Center for Replication.

For information about installing IBM TotalStorage Productivity Center for

Replication, see http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click TotalStorage Productivity Center for Replication > Installing.







There are some coexistence issues with TotalStorage Productivity Center and

TotalStorage Productivity Center for Replication. For information, see

TotalStorage Productivity Center for Replication > Installing > Prerequisites

> Coexistence between TotalStorage Productivity Center for Replication and

TotalStorage Productivity Center.

Installing TotalStorage Productivity Center

This topic provides information about installing TotalStorage Productivity Center.

To install TotalStorage Productivity Center, follow these general steps:

1. Install DB2 V9.1 with Fix Pack 2. For information about installing, see the IBM



TotalStorage Productivity Center > Installing > DB2.

2. Install TotalStorage Productivity Center 3.3.1 using typical installation. For

information about installing, see the IBM TotalStorage Productivity Center

Information Center at this Web site: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click TotalStorage Productivity Center > Installing >

Installing TotalStorage Productivity Center using typical mode > Installing

TotalStorage Productivity Center without Agent Manager.

3. You can optionally install the Agent Manager and agents. For information

about installing the Agent Manager and agents, see “Installing the Agent

Manager and agents.”

4. You can optionally install TotalStorage Productivity Center for Replication.

For information about installing IBM TotalStorage Productivity Center for

Replication, see “Installing TotalStorage Productivity Center for Replication” on

page 77.

Installing the SAN Volume Controller Console

This section provides information about installing the SAN Volume Controller

Console. The SAN Volume Controller Console installation includes the SAN

Volume Controller CIM agent.

To install the SAN Volume Controller Console and CIM agent, follow these steps:

1. Install PuTTY (for SAN Volume Controller).

2. Install the SAN Volume Controller Console and CIM agent 4.2.1. For

information about installing the SAN Volume Controller Console, see the IBM

System Storage SAN Volume Controller Software Installation and Configuration

Guide. Go to http://www.ibm.com/storage/support/2145. Click 4.2.x product

documentation. Click on a language.

3. After you install the SAN Volume Controller Console and CIM agent, there are

some configuration steps to follow. See “Configuring the System Storage

Productivity Center to access the SAN Volume Controller Console and the CLI”

on page 25.

Installing the Agent Manager and agents

This topic provides information about installing the Agent Manager and agents.


you can install the Agent Manager and agents. The Fabric agents provide

information about the fabrics on your system and provide zone control operations





http://www.ibm.com/storage/support/2145

and information. The Data agents provide information about the computer systems


There are several steps involved with installing and activating the Agent Manager

and agents. These steps assume that TotalStorage Productivity Center is already

installed:

1. If you are installing the Agent Manager on a machine that does not have DB2

installed, install DB2 V9.1 with Fix Pack 2. For information about installing

DB2, see the IBM TotalStorage Productivity Center Information Center at this

Web site: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.

Click TotalStorage Productivity Center > Installing > DB2.

2. Install the Agent Manager. For information about installing the Agent Manager,

see the IBM TotalStorage Productivity Center Information Center at this Web

site: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click

TotalStorage Productivity Center > Installing > Agent Manager.

3. Register the Device server and Data server with the Agent Manager. For

information about registering the servers with the Agent Manager, see the IBM



TotalStorage Productivity Center > Configuring > Agent Manager

Registration.

4. Install the agents (Data agent and Fabric agent). For information about

installing the agents, see the IBM TotalStorage Productivity Center Information

Center at this Web site: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click TotalStorage Productivity Center > Installing > IBM

TotalStorage Productivity Center > Installing the agents.

Installing TotalStorage Productivity Center for Replication

This section provides general information for installing TotalStorage Productivity


TotalStorage Productivity Center for Replication V3.3.1 is a product that is separate

from the other members of the TotalStorage Productivity Center family. This

program will not be preinstalled but must be installed by you on the SSPC

machine.

For information about installing TotalStorage Productivity Center for Replication,

go to: http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click

TotalStorage Productivity Center for Replication > Installing.








Appendix A. Installing IBM System Storage Productivity Center 77








Appendix B. Notices

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product, program, or service is not intended to state or imply that only that IBM

product, program, or service may be used. Any functionally equivalent product,

program, or service that does not infringe any IBM intellectual property right may

be used instead. However, it is the user’s responsibility to evaluate and verify the

operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter

described in this document. The furnishing of this document does not give you

any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing

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For license inquiries regarding double-byte (DBCS) information, contact the IBM

Intellectual Property Department in your country or send inquiries, in writing, to:

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Licensing

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The following paragraph does not apply to the United Kingdom or any other

country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER

EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

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FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or

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This information could include technical inaccuracies or typographical errors.

Changes are periodically made to the information herein; these changes will be

incorporated in new editions of the publication. IBM may make improvements

and/or changes in the product(s) and/or the program(s) described in this

publication at any time without notice.

Any references in this information to non-IBM Web sites are provided for

convenience only and do not in any manner serve as an endorsement of those Web

sites. The materials at those Web sites are not part of the materials for this IBM

product and use of those Web sites is at your own risk.


IBM may use or distribute any of the information you supply in any way it

believes appropriate without incurring any obligation to you.

Licensees of this program who wish to have information about it for the purpose

of enabling: (i) the exchange of information between independently created

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Such information may be available, subject to appropriate terms and conditions,

including in some cases, payment of a fee.

The licensed program described in this information and all licensed material

available for it are provided by IBM under terms of the IBM Customer Agreement,

IBM International Program License Agreement, or any equivalent agreement

between us.

Information concerning non-IBM products was obtained from the suppliers of

those products, their published announcements or other publicly available sources.

IBM has not tested those products and cannot confirm the accuracy of

performance, compatibility or any other claims related to non-IBM products.

Questions on the capabilities of non-IBM products should be addressed to the

suppliers of those products.

This information contains examples of data and reports used in daily business

operations. To illustrate them as completely as possible, the examples include the

names of individuals, companies, brands, and products. All of these names are

fictitious and any similarity to the names and addresses used by an actual business

enterprise is entirely coincidental.

If you are viewing this information softcopy, the photographs and color

illustrations may not appear.

Trademarks

This section provides information about trademarks used in IBM TotalStorage

Productivity Center documentation.

The following terms are trademarks of the International Business Machines

Corporation in the United States or other countries or both:

AIX IBM

Database 2 Redbooks

DB2 System Storage

DB2 Universal Database TotalStorage

Enterprise Storage Server WebSphere

FlashCopy xSeries

Microsoft, Windows, Windows NT, and the Windows logo are trademarks of

Microsoft Corporation in the United States, other countries, or both.


UNIX is a registered trademark of the Open Group in the United States and other

countries.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the

United States, other countries, or both.

Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo,

Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or

registered trademarks of Intel Corporation or its subsidiaries in the United States

and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other

countries, or both.

Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered

trademarks or trademarks of Adobe Systems Incorporated in the United States,

and/or other countries.

Other company, product, and service names may be trademarks or service marks

of others.

Appendix B. Notices 81

Appendix C. Glossary

Find definitions of various terms used to describe IBM TotalStorage Productivity

Center .

If you cannot find the term for which you are searching, see the IBM Software

Glossary on the Web at http://www.ibm.com/ibm/terminology/.

agent An entity that represents one or more managed objects by sending

notifications regarding the objects and by handling requests from servers

for management operations to modify or query the objects.

CIM See Common Information Model.

CIM agent

The code that consists of common building blocks that can be used instead

of proprietary software or device-specific programming interfaces to

manage CIM-compliant devices.

CIM object manager (CIMOM)

The common conceptual framework for data management that receives,

validates, and authenticates the CIM requests from the client application. It

then directs the requests to the appropriate component or service provider.

Common Information Model (CIM)

An implementation-neutral, object-oriented schema for describing network

management information. The Distributed Management Task Force (DMTF)

develops and maintains CIM specifications.

community name

The part of an SNMP message that represents a password-like name and

that is used to authenticate the SNMP message.

data collection

See discovery.

discovery

The process of finding resources within an enterprise, including finding the

new location of monitored resources that were moved. Discovery includes

the detection of changes in network topology, such as new and deleted

nodes or new and deleted interfaces. See also discovery interval.

discovery interval

The frequency at which topology and attribute information is gathered.

The discovery interval is set by a schedule to occur either periodically or at

specific times. Discovery can also occur at other times, such as when

triggered by an event from a SAN switch.

discovery job

A job that enables you to find new Windows®

machines that have been

introduced into your environment, identify the servers and volumes within

NetWare trees (NDS trees), discover the file systems within NAS filers, and

discover the CIMOMs in your environment and the storage subsystems

managed by those CIM/OMs.

enterprise repository

A component of the Data server that records and stores all information

about the monitored computers’ storage assets and their usage over time.


http://www.ibm.com/ibm/terminology/

The repository is organized into relational database tables and is accessed

by Data server using Java Database Connectivity (JDBC).

event Any significant change in the state of a system resource, network resource,

or network application. An event can be generated for a problem, for the

resolution of a problem, or for the successful completion of a task.

Examples of events are: the normal starting and stopping of a process, the

abnormal termination of a process, or the malfunctioning of a server.

fabric A complex network using hubs, switches, and gateways. Fibre channel

uses a fabric to connect devices.

fibre channel

A technology for transmitting data between computer devices. It is

especially suited for attaching computer servers to shared storage devices

and for interconnecting storage controllers and drives.

globally unique identifier (GUID)

A 16-byte code that identifies an interface to an object across all computers

and networks. The identifier is unique because it contains a time stamp

and a code based on the network address that is hard-wired on the host

computer’s LAN interface card.

graphical user interface

A type of computer interface that presents a visual metaphor of a

real-world scene, often of a desktop, by combining high-resolution

graphics, pointing devices, menu bars and other menus, overlapping

windows, icons and the object-action relationship.

GUI Graphical user interface.

host A computer that is connected to a network (such as the Internet or a SAN)

and provides a point of access to that network. Also, depending on the

environment, the host can provide centralized control of the network. The

host can be a client, a server, both a client and a server, a manager, or a

managed host.

in-band discovery

The process of discovering information about the SAN, including topology

and attribute data, through the fibre-channel data paths. Contrast with

out-of-band discovery.

job scheduler

A component of the Data server that deploys all monitoring activities. The

job scheduler controls when monitoring jobs are run by agents.

logical unit number (LUN)

An identifier used on a SCSI bus to distinguish among devices (logical

units) with the same SCSI ID. For a SCSI bus, a LUN represents a storage

volume.

LUN See logical unit number.

managed disk (MDisk)

A SCSI logical unit that a Redundant Array of Independent Disks (RAID)

controller provides and a cluster manages. The MDisk is not visible to host

systems on the SAN.

managed host

A host that is managed by IBM TotalStorage Productivity Center and one


or more active in-band fabric agents. Install in-band fabric agents on host

systems with host bus adapters (HBAs) that are connected to the SAN

fabrics that you want to manage.

navigation tree

The left side of the user interface that lists all the functions of Data server

within nodes and sub-nodes.

out-of-band discovery

The process of discovering SAN information, including topology and

device data, without using the fibre-channel data paths. A common

mechanism for out-of-band discovery is the use of SNMP MIB queries,

which are invoked over a TCP/IP network. Contrast with in-band discovery.

ping job

A job that tracks the availability of assets and that is performed by an

agent. Several ping jobs can be used to monitor the availability of any

computer or subset of computers in the network.

pool A named set of storage volumes that is the destination for storing client

data.

primordial

A primordial pool represents unallocated storage capacity on a storage

device. Storage capacity can be allocated from primordial pools to create

storage pools. This means that primordial pools are disk/device sources for

allocation of storage pools.

probe job

A job that itemizes and creates an inventory of assets, such as computers,

controllers, disk drives, file systems, and logical units, and that is

performed by an agent. Several probe jobs can be used on any computer or

subset of computer

RAID See Redundant Array of Independent Disks.

Redundant Array of Independent Disks (RAID)

A collection of two or more disk physical drives that present to the host an

image of one or more logical disk drives. In the event of a single physical

device failure, the data can be read or regenerated from the other disk

drives in the array due to data redundancy.

remote console

A console that is installed on a machine other than the one on which the

server is installed. A remote console lets you access IBM TotalStorage

Productivity Center from any location.

SAN See storage area network.

scan job

A job that monitors the usage and consumption of your storage and the

constraints and that is performed by an agent. Several scan jobs can be

used to monitor the file systems on any computer or subset of computers.

SCSI See Small Computer Systems Interface.

Small Computer Systems Interface (SCSI)

A standard used by computer manufacturers for attaching peripheral

devices (such as tape drives, hard disks, CD-ROM players, printers, and

scanners) to computers (servers). Pronounced ″scuzzy.″

SMI-S See Storage Management Initiative - Specification.

Appendix C. Glossary 85

SMI-S agent

See CIM Object Manager (CIMOM). See also Storage Management Initiative -

Specification (SMI-S).

SNIA Storage Networking Industry Association.

storage area network

A dedicated storage network tailored to a specific environment, combining

servers, storage products, networking products, software, and services.

storage group

A collection of storage units that jointly contain all the data for a specified

set of storage units, such as volumes. The storage units in a group must be

from storage devices of the same type.

Storage Management Initiative - Specification (SMI-S)

The standard that defines the protocol used for communication with SMI-S

agents.

Storage Networking Industry Association

An alliance of computer vendors and universities that focus on developing

and promoting industry standards for storage networks.

storage pool

An aggregation of storage resources on a SAN that have been set aside for

a particular purpose.

topology

The physical and logical arrangement of devices in a SAN. Topology can

be displayed graphically, showing devices and their interconnections.

VDisk See virtual disk.

virtual disk (VDisk)

A device that host systems attached to the storage area network (SAN)

recognize as a Small Computer System Interface (SCSI) disk.

virtualization

In the storage industry, a concept in which a pool of storage is created that

contains several disk subsystems. The subsystems can be from various

vendors. The pool can be split into virtual disks that are visible to the host

systems that use them.

virtual storage area network (VSAN)

A Cisco technology that allows independent logical fabrics to be defined

from a set of one or more physical switches. A given switch port is

assigned to only one VSAN. Each VSAN is completely isolated from the

other VSANs and functions as a separate and independent fabric with its

own set of fabric services (for example, Name Services, zoning, routing,

and so on).

volume

A single unit of recording medium where information or data is recorded.

The units are assigned to storage devices, such as the IBM TotalStorage

Enterprise Storage Server®.

VSAN See virtual storage area network.

zone A segment of a SAN fabric composed of selected storage devices nodes

and server nodes. Only the members of a zone have access to one another.

zone set

A group of zones that function together on the fabric. Each zone set can


accommodate up to 256 zones. All devices in a zone see only devices

assigned to that zone, but any device in that zone can be a member of

other zones in the zone set.

Appendix C. Glossary 87

Index

Aaccessibility ix

administeringSystem Storage Productivity

Center 51

Agent Managerinstalling 33, 76

troubleshooting 62

agentsinstalling 33, 76

Bbacking up your system 28

CCIM agent

configuring for System Storage

Productivity Center 18

discovering automatically 25

CIMOMdiscovering automatically 25

configuringDS8000 CIM agent 18

SAN Volume Controller console 25

server 15


Center 15

consoleconfiguring SAN Volume Controller

console 25

installing for SAN Volume

Controller 76

DDB2

troubleshooting 62

disability ix

DS8000troubleshooting 62

Gglossary 83

Hhost name

changing 17

Iinstalling

Agent Manager 33, 76

agents 33, 76

optional applications 33

installing (continued)System Storage Productivity

Center 75

TotalStorage Productivity Center 76

TotalStorage Productivity Center for

Replication 34, 77

Llicense

activating for Windows 29

upgrading 58

Mmessages

for System Storage Productivity

Center 73

Nnetwork connections

testing 16

Pplanning


Center 9

PuTTYconfiguring a default PuTTY

session 27

Rrestoring your system 28

SSAN Volume Controller

configuring a default PuTTY

session 27

configuring console 25

configuring the browser 26

generating an SSH key pair 26

installing console 76

storing keys 27

troubleshooting 63

upgrading 57

serverconfiguring 15

System Storage Productivity Centeradministering 51

configuring 15

installing 75

installing optional applications 33

messages 73

overview 1

System Storage Productivity Center

(continued)planning 9

reporting a problem 61

troubleshooting 61

troubleshooting descriptions 63

uninstalling 55

upgrading 57

TTotalStorage Productivity Center

installing 76

troubleshooting 62

upgrading 57


Replicationinstalling 34, 77

troubleshooting 63

upgrading 58

translationsbrowser locale requirement viii

troubleshootingDB2 62

descriptions 63

DS8000 62

reporting a problem 61

SAN Volume Controller 63


Center 61



Replication 63

Uuninstalling


Center 55

upgradinginstallation license 58

SAN Volume Controller 57


Center 57



Replication 58

WWindows

activating license 29


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