Spencer  Corporate  Profile  Engaged  Outsourcing  &  Consul3ng  Partners  

We are Spencer Solutions

Spencer is not just an outsourcing partner…we are an extension of your team! That means full attention and engagement to help your business gain more customers, enhance customer touch points, promote your brand, and reduce your operating costs. We recognize that we are in a people business, and therefore relationships matter most to us. We measure our success only by one metric, and that is if we have truly done everything to make our clients and our employees extremely happy.

SSCI Operations in La Union

As the BPO industry continues to grow in the Philippines, more and more companies are experiencing market saturation and talent scarcity especially in Metro Manila. This is why SSCI has consciously and decisively chosen its center of operations in San Fernando, La Union.

Why San Fernando La Union? ü Center of trade, commerce, government, and education in the prosperous Region 1/Ilocos Region. ü Booming metropolis of the North, only 3.5 hours drive from Manila via Expressway and 45 minutes via airplane to the San Fernando International Airport. ü Has an established telecommunication and fiber optic network infrastructure. Bauang, La Union which is the town beside San Fernando, is the submarine landing station for the Philippine Long Distance Telephone Co. ü With the Cordillera Mountain Range to its east, it has the lowest risk in climate disasters in the Philippines particularly with typhoons and floods. ü The highest population growth rate in the country, with 87 public and private universities and 96% literacy rate.  

Where we are located

International Airport Access

World-class hotels & entertainment

The Surfing Capital!

Our Solutions

Spencer  Solu3ons  

Social  Media  Support  

Shared  Services  

Management  Consul3ng  

Human  Capital  

Social Media Expertise

•  Content and Promotions Management •  Online Marketing and Customer

Service •  Data and Analytics •  Search Engine Optimization (SEO) •  Lead Generation and Research

Spencer  Solu3ons  

Social  Media  

Shared  Services  

Management  Consul3ng  

Human  Capital  

Shared Service Solutions

•  Inbound and Outbound Contact Center Services

•  Software Development •  Information Technology Services •  Accounting Services •  Payroll Administration •  Virtual Assistant Services •  Creatives Services

Spencer  Solu3ons  

Social  Media  

Shared  Services  

Management  Consul3ng  

Human  Capital  

Management Consulting

•  Vendor/Account Management •  Business Process Improvement •  Startup Business Support •  CSAT/Quality Process

Management •  JD Power Accreditation Consulting

Spencer  Solu3ons  

Social  Media  

Shared  Services  

Management  Consul3ng  

Human  Capital  

Human Capital Hosting

•  Temp Staffing •  Specialist Hiring •  Engagement and Recruitment

Support •  Skills Training and Development •  Organizational Development •  Leadership Identification and

Preparation

Spencer  Solu3ons  

Social  Media  

Shared  Services  

Management  Consul3ng  

Human  Capital  

Spencer Cat3 Op Center

•  Located in the city center of Catbangen, the Op Center is in the heart of San Fernando. •  Currently carries a capacity of 80

seats across a 24/7 Operation. Located on the National Highway, it is easily accessible to employees, applicants and visitors. •  Supplied by 2 major bandwidth

providers – PLDT and Globe Telecom on a fiber leased line and dedicated connection.

•  The facility can operate even with full loss of commercial power through backup generator power.

•  The facility is equipped with a staff house that provides employees with a place to sleep in cases of emergencies and disasters, has a fully operational kitchen, pantry and bathroom facilities, as well as employee recreational areas during breaks and recognition events.

Spencer Cat3 Op Center

Spencer Future Op Centers

•  The Madrigal Perez Building located across the Don Mariano Marcos State University and also along the National Highway is walking distance from the currently operational Cat3 Op Center. This facility has a capacity of 200 seats and can be operational in 6 weeks if needed.

•  The SVL Building located in San Juan is also a potential growth area. It is located in the surfing town of San Juan, North of San Fernando. This facility can house 100 seats and can be operational in 6-8 weeks.

Spencer is looking at making itself a presence in San Fernando and La Union. 3 future Op Centers have been identified to fuel this growth

•  The Spencer Building located in the Poro Point Freeport Zone Area is set to be completed by December 2015. This Op Center can host 350 seats and will be the Operational Flagship of the company.

Current Shared Service Solutions Campaigns

•  Inbound Customer Services campaign for a multimedia and online retail company based out of Colorado, USA.

•  Associates assist customers with requests for refunds, cancellations and updates on their orders.

•  Ranked number 1 among all vendor sites for quality and for total number of calls handled.

•  Current Headcount is at 35 FTE with a ramp up to 50 expected by Q3. The campaign works across an 11x7 schedule.

•  We recently won a new campaign that will take inbound sales calls for another similar retail company. There are 5 FTE currently in training.

Current Social Media Expertise Campaign

•  Research is done for insurance company claims in the United States through social media.

•  Points of Interest are identified and reports are generated to verify and validate their claims.

•  The program has grown from 5 FTE to 16 FTE and will grow to 40 FTE by Q4.

•  Despite being new, we have already earned the distinction of having the best quality and highest output. This resulted in the closure of one of our competitors due to better value from Spencer.

Our Wildly Important Asset…Our People

At Spencer, we recognize that in order for us to make our customers happy, we need to take care of that jewel that makes everything happen the right way, our people. We don’t just view them as very important, we would even go as far as saying that

they are wildly important to our goal of being an engaged partner that is an extension of your team. Whether it’s small stuff like buying doughnuts or the big

stuff like beach parties, to stuff that really matter like leadership development and career growth plans, we go all out in showing our people how much we value them.

We Love Our People!

Thank you for your time!

We look forward to partnering with you soon!

www.spencersc.com www.facebook.com/spencerph