SSA SA IFM Capability Statement

Global Leader in Integrated Facilities Management Services AFRICA Capability - 2016

JLL Sub-Saharan Africa overview

Mission Statement for SSA IFM

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SSA IFM has an implicit Mission: Our mission in Sub-Saharan Africa is to support our multi-national client base, forge key relationships with local government and business, and establish an industry benchmark. We are a truly global Facility Management company operating at a strategic level, which enables us to stay at the forefront of industry trends and international best practice. Our approach and positioning is quite unique to the local market, where we effectively turn the local model onto its head. Our mission through our extensive global breadth and local depth, is to become the acknowledged Integrated Facility Management leader on the Sub-Saharan African continent, providing knowledge based, exclusive and high quality support services delivered through a unique approach to ensure seamless service integration.

EMEA IFM Empowered Organisation

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Integrated Structure for SSA & South Africa

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Mark Bradford Chairman Sub-Saharan Africa

Magnus Akerberg Managing Director IFM EMEA

Craig Hean Managing Director South Africa

Stan Frank Head SSA EMEA IFM SSA & South Africa

South Africa CS Sub-Saharan Africa CS

EMEA IFM

Lucy Githinji Corporate Solutions East Africa CS

Technology Integration Model

Client

Data management

Financial management

Portfolio management

Transaction management

RED PLATFORM

IFM IPS Capital Works

Occupier business mix/new structures in SA business

Project & Development

Services

Head of PDS

Rob Fleming

Head of IFM

Stan Frank

Occupier Services

Research

Head of Research

Zandile Makhoba

Facilities Management Tétris

Head of Tétris

Emma Luyt

Corporate Solutions

Head of Corporate Solutions

Simon Wade

Investor business mix/new structures in SA business

Head of IFM

Stan Frank

Investor Services

Research

Head of Research

Zandile Makhoba

Facilities Management Tétris

Head of Tétris

Emma Luyt

Industrial

Head of Industrial Leasing

Mark Truscott

Office

Head of Office Leasing

Dennis Heylar & Gavin Klaarman

Head of Capital Markets

Henry Payne

Valuations

Head of Valuations

Jurgen Karg

Capital Markets Leasing

Head of Leasing

Edward Ward

Integrated Model for JLL SA & SSA

Strategic Consulting

Agency •  Office Leasing •  Tenant Representation •  Corporate Solutions

Hotels & Hospitality •  Operator Search & Contract

Negotiation •  Detailed Hotel Feasibility Study •  Asset Management and

Valuations •  Hotel Transactions Retail

•  Detailed Design Support •  Retail Leasing •  Mall Planning

Project & Development Services •  Project Management •  RFP Management •  Construction Management •  Cost Consulting

Valuations •  IPO’s, Funds •  Loan Security

Corporate Finance •  Fund Advisory •  Portfolio Strategy •  Debt Advisory

Property & Asset Management Facilities Management Property Management Asset Management Estate Management Strategy

Investment Transactions Buy side / sell side mandates Turnkey assets Strategic land parcels

Real

Esta

te L

ife C

ycle

Feasibility

Planning

Funding

Construction

Management

Transactions

JLL SSA IFM

Stan Frank Head SSA EMEA IFM

Steve Lawlor Head of Solutions Development IFM EMEA

Michael Colligan Solutions Development Director

Graham Sherlock Group Regional Accounts Director

Magnus Akerberg Managing Director IFM EMEA

Current Management Structure for SSA EMEA IFM Current IFM Structure

Yash Kapila Chief Operating Officer EMEA IFM

Ralph Sutherland Operations Director SSA EMEA IFM

Operations Solutions Development

Strategy

Roles & Responsibilities Current Management Structure for SSA IFM

Stan Frank

Head of Sub-Saharan Africa,

IFM EMEA

Ralph Sutherland

Operations Director Sub-Saharan Africa,

IFM EMEA

Strategic Direction – Develop & manage IFM Strategic Plan Risk & Retention Management – Protect the JLL brand in SSA Expansion Program - Expand the JLL IFM presence in SSA Awareness Campaign - Develop an awareness of JLL IFM Integration Process – Integrate JLL IFM into JLL CS EMEA Account Oversite – JLL IFM In country client & staff interface

Account Director – Standard Chartered Bank in SSA Region Operational Support – Existing Accounts in SSA Region Due Diligence – Potential Accounts in SSA Region Transition – New Accounts in SSA Region Manage – In Region SSA Accounts

SSA Regional Accounts

EMEA Accounts

IFM current contracts operational in 12 Countries: South Africa, Mozambique, Angola, Nigeria, Cameroon, Congo, Ethiopia, Ghana, Ivory Coast, Kenya, Zimbabwe & Mauritius. Area managed: 150 000 m² (1 614 586.56 sq. ft.) Total number of JLL IFM employees: 58 employees inclusive of the 2 directors Managed spend (USD): $8 000 000 (R123 000 000)

1 JLL FTEs under management

Dave Benbow Account Director


Greg Sutton Account Director

Light Touch

Lily Ellis Account Director

Light Touch

Lis McGregor Account Director

Light Touch

Tony Cope Regional Director


Ben Tindale Regional Lead


Ralph Sutherland Account Director


Nigel Wright Regional Lead

FUTURE

Target & New SSA Account’s

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Vision 2020 plan to be operational in 22 out of 54 Countries by 2017

Johannesburg

Zimbabwe

Botswana

Zambia

Namibia

Seychelles

Mauritius

Cote D’Ivoire Ghana

Ethiopia

Uganda

Rwanda

Northern African Office

Mauritania

Algeria

Tunisia

Kenya

Nigeria

South Africa

Mozambique

Morocco

Angola

Tanzania

Egypt

Nairobi

Casablanca

Lagos

Cairo

West African Office

Northern African Office

East African Office

Sub-Saharan Africa & South Africa Office

Senegal

JLL Presence 2016

Casablanca, Morocco Tunisia, Algeria, French Speaking North Africa

Cairo, Egypt

Lagos, Nigeria Ghana, Cote D’Ivoire Nairobi, Kenya

Ethiopia,Tanzania, Rwanda, Uganda

Johannesburg, South Africa Namibia, Botswana, Angola, Zimbabwe, Mozambique, Mauritius, Zambia

Estate Links

Abacus

REC

Pangani

JLL Offices JLL Association – 100% locally owned JLL targeted associations by end 2015 JLL targeted associations by 2017

Angola JLL operate as agent to manage two sites totalling over 12,000 t²

Nigeria •  Regional hub •  JLL operate as

principal •  6 sites & 103,000 ft²

under management •  JLL team based in

Lagos deliver services to other SSA countries

Ghana •  JLL operate as

agent to manage 2 sites totalling 42,000 t²

•  Services provided from Nigeria hub

Kenya •  Regional hub office •  JLL operate as principal,

5 sites & 50,000 ft² under management

•  SCB - 85 properties and 276,000 ft²

South Africa •  Johannesburg office

acts as regional hub for specialist services

•  JLL operate as principal

•  Over 330,000 ft² under management,

Mauritius •  JLL operate as agent

providing services to over 16,000 ft²

•  Services provided from the Johannesburg office.

Congo JLL operate as agent to manage a site for GE

Ivory Coast JLL operate as principal managing sites totalling 10,000 t²

Ethiopia JLL operate as agent 2,000 ft² under management

Mozambique JLL operate as principal to manage a 7,000 ft² site

Cameroon JLL operate as agent to manage a site for GE

Current Contracts for JLL IFM in Sub-Saharan Africa

SSA SA IFM Capability Statement

Documents

Transcript of SSA SA IFM Capability Statement