SUGGESTION SCHEME

By:Kanchan YadavRoll no. – 61HKIMSR, Jogeshwari

Definition

A Staff Suggestion Scheme can briefly be defined as a formal channel which encourages every employee to suggest ideas which may be helpful in solving or avoiding problems or improving work process or the work environment.

Employee suggestion processes can take two forms Formal Processes Informal methods

Through the Suggestion Scheme, an employee can participate directly in the improvement of productivity in his organisation. An employee will find his job more meaningful and interesting when he participates in the decision making process involving his work.

Objective

The SS is introduced to:• To stimulate creativity

• To encourage employee participation

• To recognize Supervisors/ Managers who motivate employees and implement the suggestion

Role of HR• Retention of employees as it acts as a Voice channel• Coming up with innovative ideas to reward creative suggestions• Involvement and participation from employees• To provide a comprehensive scheme for stimulation of positive thinking and

creativity among the employees for coming up with suggestions for bringing about more economy, efficiency and effectiveness – the three ‘e’s essential for survival and growth of the company in liberalized market scenario.

• To evolve a well designed procedure for receiving and recording the suggestions.• To frame an evaluation system for accepting the creative ideas of the

employees.• To formulate a monetary reward scheme which would recognize the best

suggestion(s) and compensate the author in a way that not only he feels motivated to continue to provide good suggestions in future but also others feel inspired to emulate him.

Eligible SuggestionsIt should b an original idea which will lead to; Increased production and productivityEnergy ConservationReduced cost by better methodsElimination of waste, cost control, etc.Removing bottle-necks Improve quality Increased safety and prevention of accidentsBetter housekeeping Improving the environment, etc

NON ELIGIBLE SUGGESTIONS Suggestions on Government Policies Any complaint or grievance regarding

salary, grades, promotion, perquisites, working hours, etc. which should be sent to “Complaints

Committee” Suggestions which are already under consideration of Mgmt/ already

implemented Repeated Suggestion Suggestions without recommending feasible solutions A suggestion which is not specific or too general in nature (e.g. the workshop

should be cleaner) A criticism directed at other staff A solution to problems created by the officer himself eg error

rates, inefficiency

Ways to collect Suggestions• Suggestions boxes• Written forms or e-mails that formally and clearly

document ideas

• Telephone call centers and toll-free numbers to collect ideas in a verbal manner and/or where their employees are located in geographically dispersed areas

• Staff or project team meetings where idea generation is included as an agenda item

• Anonymously

Suggestion Scheme Committee

The Committee may comprise of:• Chairman• Secretary• Representatives from each department• Employee Representatives

Role of Suggestion Committee

• To make rules and procedures for scrutinizing the suggestions• To decide on the feasibility of suggestions and its acceptance• To decide on any problem related to the operation of the scheme• Evaluating all ideas for their workability and potential for implementation• Implementing all workable suggestions. This may include the

establishment of team(s) to put the suggestion into action or providing assistance to the individual who generated the idea to help them put it into action

• Assessing the overall outcomes of implemented suggestions and evaluating their effectiveness in preparation for the implementation of other ideas

• Collecting data on the number and range of suggestions from employees, and the outcomes of suggestions that have been implemented

• To decide on rewards

Procedure for submitting Suggestion

Suggestion should be in writing on the prescribed form

Submitted by individual or jointly by employeesSuggestion Boxes opened periodicallyReceipt of suggestion acknowledgedSuggestion received is discussed and award

decided

Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme

ABELA & CO.L.L.C.SUGGESTION SCHEME FORM

Suggestor’s Name : ________________________ Date : _____________

Designation : _________________________ Staff # : ______________

Supervisor :

Name Staff # Designation

Guidelines:

1. Please fill in all the sections. Try not to keep any section not answered.

2. Ensure that you will pass your suggestion to your immediate Supervisor for his/her comments.

3. Submit your suggestion to the Suggestion Scheme Coordinator and get your gift.

4. Please attach any other documents, if required.

1. SUGGESTION TITLE :______________________________________

No.

Suggestion Details

2. DESCRIPTION TITLE :

3. DESCRIPTION OF SUGGESTION :

4. BENEFITS OF SUGGESTION :

Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme Suggestion Scheme

FROM : SUGGESTION SCHEME COORDINATOR

TO : General Manager Human Resources manager Senior Catering Manager Financial Controller Catering Manager Sales Manager Hygiene Manager Nutrition Manager Marketing Manager Executive Chef Others __________________________

Based on your findings, what do your recommend?

Approved Rejected On-Hold

Any other comments / suggestions?

Signatures : _______________

5 PHOTOGRAPHS / DRAWINGS / ETC.:

6 IMMEDIATE SUPERVISOR’S COMMENTS & RECOMMENDATIONS:

Employee’s :_____________________ ImmediateSignatures Supervisor’s :_________________

Signature

RewardsIn order to motivate and foster innovation• Monetary Rewards• Organizations may also reward more publicly e.g. at special

events, on notice boards etc.• Some with small or non-existent budgets, resort to awards that

are more imaginative which cost little but have a high-perceived value to the recipient.

• It include rewards such as lunch with the boss or car parking spaces near the company's main entrance.

• Suggestor of the Year Award or Departmental Award• An increasingly common practice is to reward individuals using

some form of points system

• INSSAN is the professional support network dedicated to assisting organisations to create, maintain and reinforce their Employees Suggestion Scheme.

• INSSAN is managed by a team of Suggestion Scheme Practitioners with hands on experience and is the only Indian Professional Body in this field.

• INSSAN works with organisations in all areas of Indian Industry both in the private and public arena in manufacturing, financial and services sector, and it maintains close links with sister associations overseas.

• INSSAN operates a country wide consultancy services providing guidance and advice relating to the implementation and development of Employee Involvement Programmes.

• The importance of Ideas & Programmes as part of business strategy.• The complimentary relationship of Suggestion Schemes and other important Employee

Involvement Programmes• The value of recognition as a motivator in Employee Involvement.

Companies- Suggestion schemes in India are over half a century old, perhaps tracing their origin at Tata Steel, Jamshedpur. 

GAIL Maruti Suzuki BMW Gharda HAL Godfrey Philips India BEL BHEL BPCL

RCF SAIL Coromandel Hero Honda IPCA Labs, Mahindra & Mahindra, Sterlite Industries Tata Power Tata Motors

Toyota’s Suggestion SchemeToyota have highly effective suggestion systems, The four following characteristics:1) Idea acceptance is a given2) Pay for suggestions (but don’t pay a fortune)3) Coaches help ideas grow4) Implement ideas yourself

Toyota’s Suggestion Scheme• In the early 1980's, Toyota Motors received 17.9 suggestions

per person per year. • Toyota Motors accepted 90% of those suggestions• Toyota received 2 million ideas annually from its workforce. • Amazingly, Toyota implemented approximately 80% of these

ideas!• The highly successful Suggestion System operated by the

Toyota Motors Corp generated over 20 million suggestions for improving manufacturing processes over a span of 40 years.

• The average number of suggestions submitted by each employee per year is close to 50 or one suggestion per employee per week!

Toyota’s Suggestion SchemeToyota calls their suggestion system “soui kufuu seido”. The words “soui”

means “creative idea” and “kufuu” is best described as “figure out” or “work out” and “seido” simply means “policy” or “system”.

In English, Toyota calls it the “Creative Ideas suggestion system”

Suggestions for improvement are actively sought and rewarded by the companymanagement with the support of front line supervisors which make every effort toencourage employees to submit good ideas they might have for improvement. In thisway a strong culture of continuous improvement which enlists the active participationby all employees has been established. This effort took many years to bear fruit. Thebasis of its success was the solid long term commitment of key managers at Toyota.

Success of Suggestion Programmes

• Support from the top e.g. the CEO• Sound and efficient procedures to handle the process• Recognition - with or without reward, that is seen to be

equitable and preferably high profile

All successful Suggestion Programmes have one thing in common:

QUICK and THOUGHTFUL RESPONSES

Why Suggestion Schemes Fail?

• Failing to follow up suggestions • Lack of commitment from top managers • Continually rejecting ideas • Dumping all the ideas on one person to deal with • Leaving the suggestions unopened or losing the envelopes• The impression that ideas have been judged before they have

been even looked • Suggestions turn into complaints

BENEFITS

• Constructive ideas • Employees campaign for change• Implementation of improvements to existing products, services or

processes• A pool of ideas and suggestions that are available for future projects• Increased customer and stakeholder satisfaction• An increased competitive advantage (resulting in increased sales)• Improved operating efficiency or effectiveness (resulting in reduced cost)• Increased revenues• Reduced time 'to market' for new products and services• Develops morale• Sense of belonging • Two way communication

CONCLUSION

With constant commitment from management and workers,

suggestion schemes can act as a catalyst for change management, invigorating the workforce and the

organization.

Thank You