SS Training Facilitators Guide_Dec_2011.doc
-
Upload
basazin-belayneh -
Category
Documents
-
view
227 -
download
0
Transcript of SS Training Facilitators Guide_Dec_2011.doc
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
1/78
Ethiopia Urban Health ExtensionProgram
USAID/UHEP Supportive SupervisionTraining Facilitator Guie
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
2/78
Supportive supervision Training Facilitator GuideJanuary, 2012Urban Health Etension !rogra"
The Ethiopia Urban Health Extension Program is implemented by
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
3/78
+-+/0+, and do not necessarily reflect the $iew of US!I# or the United
States 1o$ernment.
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
4/78
Table o# $ontents
Session &+ (limate Setting an Training ,vervie)*****************************************************&
Session $+ Urban Health Extension Program ,vervie)***********************************************-
Session .+ Introuction to Supportive Supervision **************************************************&&Session -+ asic S0ills 1or Supportive Supervision ***************************************************$.
Session 2+ 3e" Elements o1 Supportive Supervision*************************************************.$
Session 4+ (urrent Practice o1 Supportive Supervision in UHEP *******************************.4
Session 5+ Practicing Supportive Supervision***********************************************************26
Session 6+ Action Plan Development************************************************************************44
7e1erences ***************************************************************************************************************46
Annex ********************************************************************************************************************** 8%
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
5/78
Supportive supervision training agenda
S*9o
Sessions
Topic Time Table 7esponsibleperson
Da" one& 7egistration $+.% : $+-2 USAID/UHEP
$Session
&(limate setting $+-2 : .+.% Facilitator
.Session
$
UHEP ,vervie) ;h" Urban Health Ethiopian UHEP Implementation strateg" USAID/UHEP bac0groun an implementation
approaches
.+.% : -+&2 Facilitator
- (o11ee brea0 -+&2 : -+.2 USAID/UHEP
2 Session.
Introuction to supportive supervision De1inition# (oncepts an principles o1 supportive
supervision T"pes o1 supervision Functions o1 Supportive supervision
-+.2 < 4+.% Facilitator
4 =unch 4+.% : 5+%% Iniviual
8Session
.
(ontinue Introuction to supportive Supervision
(omparison o1 traitional >s supportive supervision
5+%% : 6+%%
5 Session-
asic s0ills 1or supportive supervisionTechnical# mentoring an coaching s0ill (ommunication s0ill arriers o1 e11ective communication
6+%% : &%+%% Facilitator
6 (o11ee brea0 &%+%% : &%+$% USAID/UHEP&% Session
-(ontinue asic s0ills 1or supportive supervisionTechnical# mentoring an coaching s0ill (ommunication s0ill
&%+$% : &&+.% Facilitator
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
6/78
arriers o1 e11ective communication
Da" T)o&&
Session2
3e" Elements o1 Supportive Supervision $+.% : .+&2 Facilitator
&$ Session4 (urrent practice o1 supportive supervision in UHEP .+&2 : -+.% Facilitator
S*9o
Sessions
Topic Time Table 7esponsibleperson
&. (o11ee brea0 -+.% : -+2% USAID/UHEP
&- Session8
Implementation steps o1 supportive supervision Planning an preparation (onucting Supportive Supervision
-+2% : 4+.% Facilitator
&2 =unch 4+.% : 5+%% Iniviual
&4 Session8
(ontinue implementation steps o1 supportive
supervision Problem ienti1ication# Anal"sis an Action planning 7ecoring an 7eporting Decision ?a0ing# Follo)
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
7/78
$8 (o11ee brea0 -+%% : -+.% USAID/UHEP
$5 Session6Action Plan Development -+.% : 4+.% Participants
$6 =unch 4+.% : 5+%% Iniviual.% Action plan presentation 5+%% : 6+.% Participants.& (o11ee brea0 6+.% < 6+2% USAID/UHEP
.$Session
&%;a" 1or)ar an closing 6+2% : &%+.% USAID/UHEP
8% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
8/78
Session 1& $li"ate Setting and Training 'vervie(
'b)ectives
In this session# participants )ill be able to+
Get to 0no) each other an 1acilitators
=in0 their expectations to the ob@ectives o1 the training
Ti"e
-2 minutes
Session $ontent
;elcome an opening remar0s &% min*B Introuce participants an 1acilitators &% min*B
Establish groun rules 1or the course 2 min*B
Participant expectations 2 min*B
Training overvie) an revie) o1 scheule 2 min*B
Training ob@ective &% minB
*aterials
=(D# po)er point presentation# 1lipchart stan# 1lipchart paper# mar0er# mas0ing tape# >IIP/blan0 cars# anbages/name tags
&% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
9/78
Training scheule/agena
+ctivity 11& -elco"e and opening re"ar.s /10 "in
Step 1&;elcome participants an than0 them 1or attening the course* Introuce "oursel1# other 1acilitators# anguests*
Step 2&Invite the guest o1 honor to ma0e opening remar0s*
+ctivity 12& ntroduce participants and #acilitators /10 "in
The Participants shoul introuce themselves b" name# )or0 place an @ob title*
+ctivity 1& Establish the ground rules #or the course, and create a tas. roster /3 "in
Step 1&Explain that the group )ill agree on 1e) groun rules or guielines 1or ho) to interact uring the training*This )ill be one through a brainstorm* Encourage participants to suggest help1ul groun rules*
Step 2&;rite participant responses on a 1lipchart*
+ctivity 14& !articipant epectations /3 "in
Step 1&As0 participants to )rite their expectations on >IPP cars an to post them onto the expectation 1lipchart*
Step 2&Gather an summariCe participant responses on the 1lipchart*
+ctivity 13& Training overvie( and revie( o# schedule /3 "in
Step 1&Explain brie1l" the training scheule/agena* Invite uestions 1or clari1ication*
Step 2&Explain an" logistic issues*
Step &Than0 participants 1or their active participation in the training*
$% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
10/78
+ctivity 15& Training 'b)ective /10 "in
Step 1&Explain brie1l" the training ob@ective 1lip chart &*&B
Step 2&=in0 the training ob@ective )ith participants expectation poste on the )all*
Flip $hart 6 11
Training 'b)ectives
At the en o1 this training participants )ill able to+
To evelop a common unerstaning o1 )hat supportivesupervision means an the supervisor" roles an responsibilities
o1 each level To strengthen/evelop s0ills in preparing 1or supervision#
conucting supportive supervision an eveloping agree plans1or 1ollo)
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
11/78
Session 2& Urban Health Etension !rogra" 'vervie(
'b)ectives
+t the end o# the session, participants (ill be able to&7
Unerstan an explain about UHEP an its rationale in Ethiopia Unerstan USAID/UHEP bac0groun an implementation approach
Ti"e
-2 minutes
Session contents
UHEP implementation in Ethiopia $2 minuteB USAID/UHEP implementation approach $% minuteB
*aterials
=(D# po)er point presentation# 1lipchart stan# 1lipchart paper# mar0er# mas0ing tape# >IIP/blan0 cars
!re7preparation
All materials liste above an revie)ing o1 the presentation
+ctivity 21& UHE! overvie( /23 "in
Step 1&Introuce the session ob@ectives
-% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
12/78
Step 2& As0 the participant to 1or a group those sit in their seatB* Provie t)o i11erent color o1 >IPP car 1orparticipants to iscuss an )rite their response on rational 1or UHEP an implementation approach/strateg" o1 UHEPseparatel"*
As0 the 1ollo)ing uestions to the participants+
;hat is the rational 1or UHEP ;hat is the implementation approach o1 UHEP
Step &As0 participants to spea0 loul" there response an post the response on the 1lip chart in t)o columns*
Step 4&Discuss )ith participants on their response i1 there is an" uestion an clari1ication
Step 3&Present 1lip chart 1lip chart $* $*$ an $*.
Flip $hart 6 21
UHE! de#inition
"0t
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
13/78
Flip $hart 6 22
The rational #or UHE!
&* The expansion o1 urban areas an the population gro)th o1 the countr"are increasing tremenousl"*
;hat o1 Ethiopian population lives in urban areas
&66-+ &2************ L 5 million people* $%%8+ &4*********** L && million people*
$%-%+ L .2 accoring to mathematical moeling$* ?igration o1 the people 1rom rural to urban areas in search o1
emplo"ment# eucation an better li1e*
.* Facilities that provie social services an the per capital income unparallel evelopment )ith the expansion o1 urban areas
-* Population gro)th contributes 1or the sprea o1 several health an healthrelate problems in urban areas*
2* H"giene an environmental sanitation problems#4* Shortage o1 suitable )ellings an suppl" o1 clean )ater#
8* =o) health a)areness#
5* Shortage o1 1oo an malnutrition an usage o1 substance#
6* Spreaing o1 non communicable isease 1rom time to time# etc
4% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
14/78
In orer to alleviate these intert)ine problems )ith communit"
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
15/78
Ho) i the program 1unctioning
Step 2& ;rite the response participants on the 1lip chart an than0 1or their active participation
Step &Present 1lipcharts $*-# $*2# $*4 an $*8Flip $hart 6 24
US+89UHE! progra" su""ary
USAID/Ethiopian Urban Health Extension Program UHEPB is a three "earprogram ,ctober $%%6 to September $%&$ implemente b" !SI* Inc *Theprogram aims to support the implementation an monitoring o1 thegovernment o1 Ethiopia UHEP an to improve accesses to an eman 1orhealth service* Speci1icall" the program aims to strengthen the capacit" o1Urban Health Extension Pro1essionals to ienti1" an provie basic publichealth services li0e HI> prevention# care an support to vulnerableiniviuals or populations
Flip $hart 6 23
US+89UHE! progra" ob)ective
&* Increase eman 1or public health services*$* Improve ualit" o1 UHEP service eliver" though training an
pro1essional evelopment o1 UHE;*
.* Improve accesses an ecrease barriers to public health services 1orvulnerable population
5% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
16/78
-* Support 1or the evelopment an implementation o1 the communit"base management in1ormation s"stem to support a multi/AIDS an health program
Flip $hart 6 25
!rogra" i"ple"entation area
&* Tigra" 7egion 1our cit"/to)n?e0elle# Aigrat# Axum# ShireB
$* Amhara 7egion 1our cit"/to)n ahir Dar# Gonar# Debre ?ar0os#DessieB
.* ,romia 7egion 1our cit"/to)n Aama# !imma# Shashamane# an9e0emteB
-* S99P7 7egion 1our cit"/to)nHossana# Ha)assa# Arba ?inch an;ol"ta SooB
2* Harari 7egionHarari to)nB
4* Dire Da)a Aministration Dire Da)a cit"B
8* Ais Ababa (it" AministrationRe0a an Araa sub cit"B
6% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
17/78
Flip $hart 6 2:
!rogra" i"ple"entation strategies
&* 7each >ulnerable populations$* Provie access to HI> as )ell as broaer public health in1ormation
.* Integrate gener strategies
-* Strengthen partnerships
2* DecentraliCe technical support4* 7eplicate )or0ing moels an introuce innovations
8* Promote communit" involvement an o)nership
5* Promote evience
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
18/78
Session & ntroduction to Supportive Supervision
'b)ectives
In this session# participants )ill be able to+
(rate a common unerstaning o1 e1ining supportive supervision* Explain principles an t"pes o1 supportive supervision
Di11erentiate the traitional supervision an supportive supervision
Ti"e
&5% minutes
Session $ontent
De1inition# concept an principles o1 supportive supervision -% min*B T"pes an 1unction o1 supportive supervision an practice 8% min*B
(omparison o1 traitional >s supportive supervision 8% min*B
*aterial
Flipchart stan# =(D# 1lipchart paper# mar0er# mas0ing tape an po)er point presentation# (ase Scenario*
+ctivity 1& $oncept and principles o# supportive supervision /40 "in
Step1& Explain the session ob@ectives
Step2& Divie the participants in to - to 2 groups 4 : 8 participants in each groupB an as0 to iscuss on the1ollo)ing uestions*
&&% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
19/78
&* ;hat is supervision
$* ;hat is supportive supervision
.* ;hat are the principles o1 supportive supervision
Step & ,ne or t)o group )ill present their iscussion points an the other groups )ill contribute on issues notraise in the previous t)o groups*
Step 4& Present 1lip chart .*& an .*$ to summariCe the session
Flip chart 1
Supervision is to )atch over an activit" or tas0 being carrie out b" somebo" anensure that it is per1orme correctl"*
Supportive supervisionis the process of g"iding, helping and enco"raging staff toimpro$e their performance so that they meet the defined standards of theirorgani2ation.
The i"portant #actors in this de#inition are as #ollo(s&
Supportive supervision is a processIt is not a one
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
20/78
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
21/78
)ell in all aspects o1 their @ob# but the" can o it little b" little
Involves helping sta11 to improve their per1ormance so that they"eet the de#ined standards o# their e"ployer*
oThis is a crucial 1actor* I1 there is no clear statement o1 )hat peopleare meant to o @ob escriptionB an ho) the" are meant to o it theexpecte stanar o1 per1ormanceB then ho) are the" meant to 0no))hat the" shoul be oing An ho) is the supervisor meant to be ableto assess )hether the" are oing the right things in the right )a"
+ctivity 2& Type and #unctions o# supportive supervision /:0 "in
Step 1& rain storm on t"pe an 1unction o1 supportive supervision b" as0ing the participants the 1ollo)ing uestion
1 ;hat are the common t"pes o1 supportive supervision2 ;hat are the basic 1unctions o1 supportive supervision
Step 2& The 1acilitator )ill list the responses o1 the participants in the 1illip chart
Step + Divie the participants in to 1our or 1ive small groups an istribute the case scenario case Scenario .*.*$ an .*.B to each group an as0 the group to iscuss on the 1ollo)ing uestions base on the scenario
;hich t"pe o1 supportive supervision is the case scenario ;hat 1unctions o1 supportive supervision are conucte in the case scenario
Step 4& The group )ill present their 1inings on t"pe an 1unction o1 supportive supervision base on the casescenarios
Step 3&Present 1lip chart .*. an .*- summariCe the t"pe an 1unction o1 supportive supervision
Step 5&Present 1lip chart .*2 an as0 participants to re1lect on the case scenario 1or 1urther unerstaning anclari1ication*
&-% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
22/78
Flip $hart
Types o# Supervision
ntegrated Supervision 7 ntegrated supportivesupervision is the periodic assess"ent o# all theactivities #or (hich a particular #acility isresponsible
Technical Supervision 7 Speci#ic progra"s "ayre
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
23/78
Flip chart 6 3
+ns(er #or case scenario on #unction and type o# supportive supervision
$ase ;o Type o# Supportive SupervisionFunction o# Supportive
Supervision(ase & Technical Supportive Supervision < Eucational
Function
< Supportive Function(ase $ Integrate Supportive Supervision
Technical supportive supervision
< EucationalFunction
< Supportive Function
< ?anagerialFunction(ase . Emergenc" Supportive Supervision < Supportive Function
Facilitator ;ote 6 1
Types o# Supervision
I. Integrated Supportive Supervision
Integrate supportive supervision is the perioic assessment o1 all the activities 1or)hich a particular 1acilit" is responsible* ;hilst not all activities can be superviseat one time# ever" activit" shoul have been supervise at least once in the courseo1 one "ear*
Integrate supportive supervision is most e11ectivel" carrie out b" multi prevention strategies# an he also go through the HI>testing protocols the" are currentl" using to ensure the ualit" o1 testing the"provie* A1ter he 1inaliCes his assessment he iscusses )ith the UHE pro1essionalson the 1inings he got 1rom the supportive supervision* He provie a reorientationon the gaps ienti1ie an recommens some solutions base on the stanar*Finall" he evelope an action plan )ith the UHE pro1essional an their supervisoran set the 1ollo) up supervision ate*
$ase Scenario 6 2 7 Supportive Supervision Types and Functions
A team o1 supervisors 1rom i11erent epartments o1 ,romi"a regional health bureauhas conucte a supportive supervision at Aama to)n on urban health extension
program 1or three a"s* The supervision )as conucte at three i11erent levels atHouse hol level# at to)n health o11ice an at the UHE pro1essional levelB* Thissupervision is the part o1 uarterl" supportive supervision plan # )ith a purpose o1trac0ing program progress# ienti1"ing challenges# proviing 1eebac0s#recommening solutions an ra) action plans* The team share their report to themanagement an other concerne unit 1or their in1ormation an 1urther ecision*
&5% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
26/78
$ase Scenario 6 = Supportive Supervision Types and Functions
The health promotion# isease prevention Department o1 )olaita Soo to)n Heltho11ice has in1orme that an un0no)n outbrea0 has been observe throughout0ebele %2* The hea o1 the epartment gather the o11icers an ecie to ma0e a
supportive supervision in 0ebele %2 )ith the 0ebeles urban health extensionpro1essional# supervisors an health center representatives to investigate the causeo1 the problem an to trace out cases to manage the out bra0e* As per the irection1rom the hea# the team 1rom the to)n health o11ice in collaboration )ith the0ebeles UHE pro1essionals accomplishes its mission an elivers the report to theepartment*
+ctivity & $o"pare traditional supervision >s supportive supervision /:0 "in
Step 1&Divie the participants in smaller group o1 2
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
27/78
;hen oes supervisionhappen 1reuenc"BHo) o supervisorsprepare;hat happens uring
supervision;hat happens a1tersupervision
Step & ,ne or t)o group )ill present an the other groups )ill contribute on issues not raise in the previous t)ogroups
Step 4& Present 1lipchart .*4 to summariCe the comparison bet)een traitional supervision an supportivesupervision*
Flip $hart 6 5+ction Traditional
SupervisionSupportive Supervision
;ho oes thesupervision
Supervisorsesignate b" the
managementstructure
Supervisors esignate b" themanagement structure
Peer revie)s
(olleagues;hen oes supervisionhappen
During perioicvisits b" supervisors
(ontinuousl"+ uring routine )or0
During team meetings
$%% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
28/78
(on1irmation visits b" supervisorHo) o supervisorsprepare
=ittle or nopreparation
Supervisors revie) previoussupervisor" reports
Supervisors revie) reporte
achievements
Supervisors ecie be1ore thesupervision visit on )hat the" neeto 1ocus on
;hat happens uringsupervision
Inspection
7evie) o1 recorsan supplies
Focus on 1ault1ining
=ittle 1eebac0 oriscussion o1supervisorobservations
Supervisors ma0emost ecisions
,bservation o1 per1ormance ancomparison to stanars
Immeiate 1eebac0 1romsupervisor
!oint problem solving on possiblesolutions to per1ormance problems
Provision o1 technical upates anguiance
,n
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
29/78
,ngoing monitoring
Follo)
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
30/78
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
31/78
Step 2&Divie the participant in to - < 2 small groups an as0 them to iscuss on the 1ollo)ing points in a group*Provie 1ive >IPP car 1or each group to list the ans)ers 1or the 1ollo)ing uestions*
&* ;hat are the basic s0ills neee 1or supportive supervision$* ;hat is the bene1it o1 having these supportive supervision s0ills
Step &,ne or t)o group )ill present an the other groups )ill contribute on issues not raise in the previous t)ogroups
Step 4&Present 1lip chart -*& to summariCe the iscussion
Flip chart 6 41
So"e o# the basic s.ills #or supportive supervision
Technical s0ill/0no)lege ?entoring s0ill (oaching s0ill (ommunication s0ill Problem solving s0ill
Technical s.ill is having 0no)lege about the sub@ect matter* The supervisorshoul have a competent technical s0ill on the sub@ect matter he/she is going tosupervise* It is a s0ill that is reuire 1or the accomplishment o1 a speci1ic tas0*$oaching is a process that enables learning an evelopment to occur an thusper1ormance to improve* To be success1ul a coach reuires 0no)lege an
$-% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
32/78
unerstaning o1 process as )ell as the variet" o1 st"les# s0ills an techniues thatare appropriate to the context in )hich the coaching ta0es place**entoring involves a relationship )here a person )ith speci1ic 0no)lege anexperience provies guiance an support to a more inexperience part"* Amentoring relationship can ta0e shape in man" i11erent 1orms incluing+ 1ormal
mentoring moels# group mentoring an net)or0s# compan" mentoring programan in1ormal relationship*!roble" solving isthe process o1 )or0ing through etails o1 a problem to reach asolution* Problem solving ma" inclue s"stematic operations an can be a gauge o1an iniviuals critical thin0ing s0ills*
Flip $hart 6 42
ene1its o1 Having Supportive supervision s0ills
Foster open communication Able to provie constructive 1eebac0
Able to Share 0no)lege an s0ill
Helps to be 1ocuse an practical
Ensure ualit" o1 service
Facilitator note 6 41
$2% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
33/78
$oaching and "entoringshare man" similarities so it ma0es sense to outline thecommon things coaches an mentor o )hether the service are o11ere in a paipro1essionalB an unpai philanthropicB role*
Facilitate the exploration o1 nees# motivations# esires# s0ills an thoughtprocess to assist the iniviual in ma0ing real# lasting change*
Use uestioning techniues to 1acilitate clients o)n thought process in orerto ienti1" solutions an actions rather than ta0es a )holl" irective approach
Support the client in setting appropriate goals an methos o1 assessingprogress in relation to these goals
,bserve# listen an as0 uestions to unerstan the client situation
(reativel" appl" tools an techniues )hich ma" inclue oneIPP car 1or each participant an as0 them to )rite one 0e" 1eature o1 e11ectivecommunication s0ill in each car
Step 2& Post the >IPP car on the )allan group them accoring to their similarit"
Step &ase on the groupe >IPP car iscuss on the 0e" 1eature o1 e11ective communication
$4% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
34/78
Step 4& Present 1lip chart -*. an -*- an summariCe the 0e" 1eatures o1 communication
Flip chart 6 4
So"e o# the .ey #eatures o# e##ective co""unication s.ill
3e" 1eatures o1 e11ective communication s0ills can be ivie in to verbal an nonverbal
=istening E"e contact
Posture
Simple language
Spea0 slo)l" an clearl"
uestioning
e consierate
Give complement
Have con1ienceFacilitator note 6 44
E##ective co""unication
;';7>E@?+A
?aintain e"e contact )ith ever"one in the group as "ou spea0* Dont appear to1avor certain people in the group*
$8% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
35/78
Avoi pacing or aressing the group 1rom a place )here "ou cant be easil" seen*
7eact to )hat people sa" b" noing# smiling# or other actions that sho) "ou arelistening
Its important to appear relaxe an at the same time be irect an con1ient*
>E@?+A
As0 uestions that encourage responses* ,pen
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
36/78
As0ing them to repeat )hat )e have sai in their o)n )ors As0ing them to appl" )hat "ou have sai to another situation
Encourage them to as0 uestions
+ctivity 4& ?arriers to e##ective co""unication /40 "inute
Step 1& As0 the participants to be in pair anas0 them to iscuss on the common barriers 1or e11ectivecommunication an olutions to minimiCe the barrier* Provie t)o i11erent color o1 >IPP car# one 1or barriers an theother one 1or solutions*
;hat are the barriers 1or e11ective communication ;hat coul be one to minimiCe the barriers o1 e11ective communication
Step 2&Post their response on the )all an group them to iscuss )ith participants on the barrier o1 communicationan solution to each*
Step &Present 1lip chart -*2 an -*4* 7elate barriers o1 e11ective communication )ith their solutions uringpo)er point presentations*
Flip $hart 6 43$'**'; ?+@@E@S T' $'**U;$+T';
Environ"ental
(ompeting emans 1or attention e*g* soun# extremes o1 temperature Insu11icient time
'rganiDational
Di11icult managers ?ultiple lin0s in the communication chain/(hain o1 bureaucrac" Harsh relationship
$6% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
37/78
Failure to communicate missions# goals an ob@ectives Absence o1 clear @ob escriptions an stanars =ac0 o1 transparenc" Failure to ta0e inputs or give 1eebac0
$ontent o# the "essage =ac0 o1 relevance =ac0 o1 timeliness (omplexit" o1 the message
!ersonal
Frame o1 re1erence/personal i11erence in terms o1 Social status# culture# eucation# age# sex elie1s# values# an pre@uices/intolerance Previous experience
Selective perception Disturbe emotional state : illness# 1inancial crisis etc* Inconsistenc" bet)een action an )ors =ac0 o1 empath"
Flip chart 6 45
Ho( to overco"e barriers
Put the persons at eas"
Sho) the person "ou )ant to listen
7emove estructions Empath"
e patient
Hol "our temper
Go eas" on agreement an criticism/be 1lexible
As0 uestions
.%% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
38/78
=earn to use 1eebac0 )ell
e sensitive to receive points o1 vie)
=isten to unerstan
Use irect an simple language or use language appropriate to thereceiver
=earn to use supportive communication# not e1ensive communication
Step 4&SummariCe session - b" pla"ing hot potato game to summariCe 0e" learning points* As0 participants tostan in a circle aroun "ou* Give a ball to one o1 the participants* The ball represents a potato* (lose "our e"es anstart sa"ing 1aster an 1aster# The potato is )arming upq** is getting )armer an )armer q** it hot] As "ou sa"these )ors# the participants have to pass the ball 1rom one another aroun the circle 1aster an 1aster* ;hen "ousa" the )or hot# the person )ho has the ball )ill share something that she/he has learne uring the session*
Then she/he goes in the mile an replace "ou continue the game# an so on*
.&% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
39/78
Session 3& Bey Ele"ents o# Supportive Supervision
'b)ectives
In this session# participants )ill be able to+
Ienti1" the 0e" elements o1 Supportive Supervision
Ti"e
-2 minutes
Session $ontent
3e" elements o1 supportive supervision -2 minuteB
*aterials
=(D# 1lipchart stan# 1lipchart paper# mar0er an mas0ing tape# >IPP/lan0 car*
+ctivity 31& denti#ying Bey ele"ents o# Supportive Supervision /43 "inutes
Step 1& Explain the ob@ective o1 the session
Step 2& As0 the participants to be in pair an provie >IPP car to iscuss an )rite some elements o1 supportivesupervision
;hat are the 0e" elements o1 supportive supervision
Step &Post the responseon the )allan group the response an iscuss
Step 4& Presenting 1lipchart 2*& an iscuss each point using the 1acilitators note 2*&
.$% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
40/78
Flip chart 6 31
Bey Ele"ents o# Supportive Supervision1 *anage"ent co""it"ent2 Standards o# per#or"ance
!lanning #or supervision
4 !reparation #or supervision
3 Sta.eholder involve"ent
5 Supervisory tools
: 8ocu"entation o# supervisory #indings
!reparation o# an action plan
Sharing o# supervision #indings
10 Sel# assess"ent
..% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
41/78
Facilitator ;ote 6 31
Bey Ele"ents o# E##ective Supervision
For a supervision s"stem to be e11ective# there are a number o1 elements that nee
to be present+&* *anage"ent $o""it"ent+ ?anagers must be committe to supervision* I1managers o not emonstrate their belie1 in the value o1 supervision an 1ailto ensure that supervision is carrie out as intene# sta11 )ill recogniCe thisan )ill not ta0e supervision seriousl"*
$* Standards o# !er#or"ance&There must be ocumente an )ell
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
42/78
6* Sharing o# Supervision Findings&The results o1 the supervision shoul beshare )ith 0e" o11icers 1rom the supervisors o11ice an 1rom the supervisesite* This ensures that all sta11 is a)are o1 results# incluing actions to be ta0en*
&%*Sel# +ssess"ent&Improve per1ormance can onl" be sustaine )hen sites
ta0e responsibilit" over their o)n per1ormance* Iniviual sites shoul conuctsel1 assessments )ith the same tools use b" their external supervisors# anmeasure their per1ormance against establishe stanars*
.2% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
43/78
Step 4& SummariCe the session b" as0ing participants the 0e" learning points the" have learne 1rom the sessionan ho) the" can appl"
Session 5& $urrent !ractice o# Supportive Supervision in UHE!
'b)ectives
In this session# participants )ill be able to+
Ienti1" an anal"Ce the current practice o1 supportive supervision in UHEP
Ti"e
-2 minute
Session $ontent
Ienti1" the current practice o1 supportive supervision in UHEP -2 minuteB
*aterials
=(D# 1lipchart stan# 1lipchart paper# mar0er# mas0ing tape# >IPP/blan0 car
+ctivity 51& $urrent practice o# supportive supervision /43 "inute
Step 1& Explain the session ob@ective
Step 2&Divie the participants in to small group o1 1our an iscuss on the 1ollo)ing points to assess the currentpractice o1 supportive supervision* The 1irst t)o groups )ill iscuss on uestion A# an c an the secon t)ogroups )ill iscuss on uestions D# E an F%
.4% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
44/78
A* ;ho oes the supervision* ;hen oes supervision happen
(* Ho) an )here the supervision happen
D* Ho) o supervisors prepare
E* ;hat happens uring supervision
F* ;hat happens a1ter supervision
Step & ,ne group 1rom each )ill present an the other groups )ill contribute on issues not raise in the previoust)o groups
Step 4& Present 1lip chart 4*& to iscuss on common mista0es o1 supervision
Flip $hart 6 51
$o""on "ista.es o# Supervision
Supervision )as not conucte 1reuentl" or regularl"* Supervision )as not planne*
Supervisor" visits )ere not communicate to the organiCations to besupervise*
Supervision )as generall" vertical
A1ter 1iel visits there )as little or no sharing o1 the 1inings o1 supervision )ith
.8% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
45/78
other program supervisors*
Supervision 1inings )ere o1ten not ocumente*
There )as o1ten no )ritten 1eebac0 to a sta11 that ha been supervise*
Supervision tene to be 1ocuse on 1ault 1ining an criticism rather than onsupport*
The supervisee )as rarel" involve in eciing 1ollo)
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
46/78
Session :& "ple"entation Steps o# Supportive Supervision
'b)ectives
In this session# participants )ill be able to+
Unerstan the implementation steps o1 supportive supervision* (onuct supportive supervision base on the implementation steps*
Ti"e
$4% minute
Session $ontent
Steps o1 supportive supervision -% minuteB Activities uner each steps o1 supportive supervision 5% minuteB
Problem ienti1ication an action planning &2% minuteB
*aterials
Flipchart stan# 1lipchart paper# mar0er# mas0ing tape# >IIP/blan0 car
+ctivity :1& denti#ying the steps o# supportive supervision /40 "inute
Step 1& Explain the session ob@ectives
Step 2& As0 theparticipants to be in a group o1 three those )ho sit next to each otherB istribute 1ive >IPP cars toeach group an tell them to )rite steps o1 supportive supervision on each car* one step on one carB
Step & As0 the group to post their cars accoring to their iscussion steps
.6% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
47/78
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
48/78
Step 3&SummariCe the iscussion using 1acilitator note 8*$
Facilitator note 6 :2
Step 1& +ctivities under !lanning and !reparation
8evelop annual9
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
49/78
$o""unicate the schedule to relevant depart"entand the supervisee
*eet as tea" to de#ine areas o# #ocus, shareresponsibilities and set (or.ing rules
8evelop9revise supportive supervision chec.list
@evie( previous supervisory report9s and actionplans, H*S data
$ollect additional in#or"ation #ro" depart"ents
-$% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
50/78
*a.e su##icient copies o# the supportive supervision
chec.list #or all tea" "e"bers
+rrange all the necessary logistics #or supportivesupervision
Supervisee level preparation
@evie( the previous supervisory report and actionplan /identi#y gaps
$onduct a sel# assess"ent, using the supportivesupervision chec.list
-.% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
51/78
Ensure the presence o# all .ey sta## on the date o# thesupervision visit
*a.e available all necessary docu"ents #orveri#ication
Step 2& $onducting Supportive Supervision
Start the Supervision
@evie( o# progress in i"ple"entation o# planedactivities
ntervie(s and record revie(s
--% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
52/78
'bservations
Follo(7up o# issues #ro" previous supervision
Step & Gap identi#ication, +nalysis and +ction planning
+gree on identi#ied gap9s /the supervisors and the
supervisee
!rioritiDe identi#ied gaps by using the criteria on"agnitude o# the gaps , its i"pact on health
services, the #easibility o# #illing the gap, andavailability o# resources to #ill the gap
+nalyDe priority gaps to deter"ine the underlyingcauses
-2% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
53/78
denti#y appropriate solutions to the gap9s,
re"e"bering that both the supervisors and thesupervisees "ay need to contribute to the solution
!roviding i""ediate #eedbac.
8evelop action plan on site
Step 4& @ecording and @eporting (riting
8ocu"ent #ollo(7up action plan to address anyshortco"ings
-4% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
54/78
8ocu"ent a brie# su""ary o# their #indings
8ocu"ent co"pleted supportive supervision chec.list
!repare Supportive supervision report
Share the report to all sta.eholders
Ta.ing notes on each steps
$o"plete the chec.list
Step 3& 8ecision *a.ing, Follo(7up a#ter supportive
-8% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
55/78
supervision
Use supportive supervision #indings #or decision
"a.ing #or issues identi#ied at all level
Use supportive supervision #indings #or progra"revie(ing
Follo( up the issues be#ore the net supportivesupervision happen
-5% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
56/78
+ctivity :& !roble" identi#ication, analysis and action planning /10 "in
Step 1& As0 the participants )hat root cause anal"sis is an the common tools/methoolog" that are use 1orproblem anal"sis
Step 2+ )rite their responses on the 1lip chart
Step &SummariCe the responses using 1lip chart 8*$
Step 4&The 1acilitator )ill explain the 1ive )h" problem solving methos b" using 1lip chart 8*.
Step 3&As0 the participants to be in a group o1 2
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
57/78
.* (hange anal"sis < an investigation techniue o1ten use 1or problems or accients* It isbase on comparing a situation that oes not exhibit the problem to one that oes# inorer to ienti1" the changes or i11erences that might explain )h" the problemoccurre*
-* 2 ;h"s as0 )h" )h" )h" )h" over until exhauste
Flip chart 8*.
The 3 -hys proble" solvingtool
The 2 ;h"s proble" solvingtool helps "ou )ith root cause analysis* It gets "ou to theheart o1 a proble"* ;hen "ou ienti1" an issue or an abnor"al condition# as0 )h" itoccurre* ut ont stop there* (ontinue to as0 2 ;h"s# or at least continue until "ou can nolonger ienti1" another cause* That is the point )here "ou have 1oun the core o1 the problemthe original reason it happene*
The 3 4hys Example
Why
Why
2%% P a g e
=o) institutional eliver"
=o) a)areness o1 communit"
http://en.wikipedia.org/wiki/Change_analysishttp://en.wikipedia.org/wiki/5_Whyshttp://www.velaction.com/problem-solving/http://www.velaction.com/problem-solving/http://www.velaction.com/root-cause/#RootCauseAnalysishttp://www.velaction.com/problems/http://www.velaction.com/issues/http://www.velaction.com/abnormal-conditions/http://en.wikipedia.org/wiki/Change_analysishttp://en.wikipedia.org/wiki/5_Whyshttp://www.velaction.com/problem-solving/http://www.velaction.com/problem-solving/http://www.velaction.com/root-cause/#RootCauseAnalysishttp://www.velaction.com/problems/http://www.velaction.com/issues/http://www.velaction.com/abnormal-conditions/ -
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
58/78
Why
Why
Step & SummariCe the activit" b" as0ing the participants Ho) much oes the tool/methoolog" help "ou toanal"Ce the root cause an evelop an action plan
Facilitator note 6 :
General principles of root cause analysis
2&% P a g e
=o) communit" mobiliCation
=ac0 o1 s0ill person on ((
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
59/78
&* To be e11ective# 7(A must be per1orme s"stematicall"# usuall" as part o1 aninvestigation*
$* The purpose o1 ienti1"ing all solutions to a problem is to prevent recurrence at lo)estcost in the simplest )a"*
.* To be e11ective the anal"sis shoul establish a seuence o1 events or timeline tounerstan the relationships bet)een contributor" causalB 1actors# root causesB anthe e1ine problem or event to prevent in the 1uture*
-* (orrecting a root cause gets ri o1 problems permanentl"# improving satis1action*
2* ;atch out 1or bias*
4* Spen time 1ining the right person to ans)er "our uestions*
8* e care1ul not to rel" onl" on 7(H metho 1or critical problems*
Facilitator note 6 :4
-or. through the ea"ple above&
During supervision# it is 1oun that a UHE pro1essionals lac0 o1 s0ill 1or not conucting
grauate moel house hol 1ollo) up* This is the observe problem*
The next step 1or the supervisor is to as0 ;h" are no 1ollo) up 1or moel 1amil" In the
example given# there are several possible ans)ers+< The cit"/to)n health o11ice ma" not incorporate in the routine plan
< The UHE pro1essional not incorporate in their )or0 plan
< The UHE pro1essionals not prioritiCe grauate moel 1amil" 1ollo) up as a ut"
< The UHE pro1essionals ma" not a)are on the importance o1 grauate moel 1amil" 1ollo)
up
2$% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
60/78
A1ter this 1irst roun o1 anal"sis# the next step is again to as0 ut ;h" again to tr" to
etermine the unerl"ing causes o1 the $nlevel problems*
This time# the example on the above 1ocuses onl" upon the problem UHE pro1essionals ma"
not a)are on the importance o1 grauate moel 1amil" 1ollo) up* T)o possible causes o1 this
problem are ienti1ie in the example+
< UHE pro1essional s not oriente
The action plan has to be developed )ointly (ith the supervisee
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
61/78
The Five -hyI *ethodology #or proble" +nalysis
,n the recent supportive supervision conucte at Arbaminch to)n 0ebele %$ )ith
Sr Hana* She )as explaine ho) she is oing her ail" routine sa"ing that a1ter Iprovie the health eucation 1irst an then re1er m" client 1or 1urther meical ansocial support* she re1erring her client most o1 the time orall" an some timeprovie a sheet paper that has her clients name an complaint* Since she oesnthave re1erral irector" she usuall" re1er her clients to onl" Arbamich H( an 3aleHi)ot (hurch (are an Support Program*
2-% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
62/78
@oot cause analysis te"plate = ?UT -HC "ethod #or
proble" analysis
'bserved !roble"
?UT -HC
*ETH'89+!!@'+$H
?UT -HC
/@oot $auseUnderlying $ause
22% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
63/78
Action planning template 1or the ienti1ie root causes
S;o
denti#ied rootcauses
Jointly proposedSolutions
@esponsible person
Ti"e table Support needed
24% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
64/78
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
65/78
aroun the circle 1aster an 1aster* ;hen "ou sa" the )or hot# the person )ho has the ball )ill sharesomething that she/he has learne uring the session* Then she/he goes in the mile an replace "oucontinue the game# an so on*
25% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
66/78
Session & !racticing Supportive Supervision
'b)ectives
In this session# participants )ill be able to+
Practice Ho) to conuct supportive supervision
Ti"e
$$% minute
Session $ontent
Supportive supervision chec0list 4% minuteB Practicing supportive supervision &4% ?inuteB
*aterials
Flipchart stan# 1lipchart paper# mar0er# mas0ing tape# chec0 list an case scenario
+ctivity 1& @evie( supportive supervision chec.list /50"inute
Step 1& Explain the session ob@ective
Step 2&As0 the participants to be in a group o1 a group o1 t2 to 4 an use the chec0 list that the regional/sub cit"/cit"/to)n health o11ice or supervisors are currentl" using i1 the cit"/to)n int have a supportive supervisionchec0list use USAID/UHEP chec0 list*
Step &Distribute the cop" o1 revie) chec0list guie see 1acilitator note 5*$B to each group to use to revie) theirsupportive supervision chec0list*
26% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
67/78
Facilitator ;ote 61
# the group has "ore than one supportive supervision chec.list select one
and proceed the group (or. # ti"e allo(s the group can (or. on both
supportive supervision chec.lists
Step 4+ All the groups )ill present the result o1 their revie)
Step 3&summariCe the activit" b" as0ing the participants )hat the" have learne 1rom the revie)*
Facilitator ;ote 6 2
Guide to revie( chec.listS;o
ssues to consider Ces !artially
;o @e"ar.
Simplicit" o1 chec0list(ompleteness area coe#ate# Introuction# programcontent# etcB(omprehensiveness allpac0agesBAssess the per1ormance o1
the programFollo) chronological orerAction planning templateDoes the chec0list inclueprevious visit agree actionplan 1or iscussionAc0no)legement
4%% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
68/78
+ctivity 2& !racticing supportive supervision /150 "inute
Step 1&The same group 1rom the prior activit" )ill )or0 together* The participants assign themselves as one
supervisor# one supervisee an the remaining group members )ill be an observer to practice ho) to conuctsupportive supervision base on case scenario 5*& an 5*$
Step 2&Distribute a cop" o1 observer chec0 list 1rom 1acilitator note 5*. to those group members assigne as anobserver*
Step &Those participants assigne as an observer )ill chec0 the steps o1 supportive supervision using the chec0list
Step 4&An observer 1rom each group )ill present the 1ining o1 the observation
Step 3&As0 the remaining group members o1 the presenter to a 1eebac0s using the observer chec0 list*
Step 5& SummariCe the activit" b" as0ing the participants )hat the" have learne 1rom the revie)*
Facilitator note 6
;? It is ver" i11icult to construct a case scenario 1or the )hole process* Each group isexpecte to complete the missing parts o1 the case scenario* Please instruct the
participants to o accoringl"*
$ase Scenario6 1 practicing supportive supervision
The last supervisor" visit to one o1 the UHE pro1essionals in the to)n )as in !anuar"
4&% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
69/78
$%%.* T)o health pro1essionals in the to)n )ere assigne to conuct supportive
supervision to Sr Aster *
,n the speci1ie a"# the" presente )ith copies o1 the supervisor" chec0list 1or the
UHE pro1essionals an communit"# plus a cop" o1 the previous supervisor" reportcomplete chec0list an signe 1ollo)
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
70/78
supervision so that the" 0ne) the ates o1 the visits an coul ma0e sure that all
UHE pro1essionals )ere prepare*
The last supervisor" visit to one S/r AlemB o1 the UHE pro1essionals uner his
catchment area )as in April $%# $%%.*,ne )ee0 be1ore the visit# Alemu revie)elast time supportive supervision 1inings an @ointl" planne activities uring
supportive supervision an ienti1ie issues that he 1ocuse on uring supportive
supervision
,n the speci1ie a"# he presente )ith copies o1 the supervisor" chec0list 1or the
UHE pro1essional an communit"# plus a cop" o1 the previous supervisor" report
complete chec0list an signe 1ollo)
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
71/78
Facilitator note 6 4
'bserver chec.list
S
;o!oints to observe
Ces9
;o'bservation
& 7evie) H?IS ata$ Ienti1" issues 1rom other epartment. 7evie) previous supportive supervision
4-% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
72/78
1inings/action plan- (ommunicate the scheule to the supervisee
2Introuce the ob@ective o1 supportive supervisionclearl"
4 ,bservation
8 (omplete the chec0list5 (ommunication s0ill6 ?entoring an coaching/on @ob training
&% Issues/problems ienti1ie&& !oint action plan evelope&$ Feebac0 immeiate an )rittenB&. Ac0no)legement&-
Step 7: SummariCe session 8 b" as0ing the participants to 1orm a circle aroun "ou* The 1acilitator )ill through a ballto one o1 the participants to share the most use1ul things he/she has learne 1rom this session# an ho) theactivities are relevant to their @ob* The participant )ill through a ball to other participants to continue the game li0ethe previous one*
42% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
73/78
Session & +ction !lan 8evelop"ent
'b)ectives
In this session# participants )ill be able to+
Develop action plan
Ti"e
&$% min
+ctivity 1& +ction plan develop"ent #or each city9to(n /50 "inute
Step 1& ?a0e a group o1 participants base on their cit"/to)n i1 the all participants are 1rom the same cit"/to)nma0e the grouping base on their )orea/0ebeleB
Step 2&Provie to) copies o1 action plan template an let the participants evelop an action plan 1or implementinga supportive supervision 1or UHEP*
+ctivities to be consider during action plan develop"ent
Develop/7evie) supportive supervision chec0list
HarmoniCe supportive supervision chec0list
Plan @ointl" supportive supervision
(onuct supportive supervision regularl"
Provie supportive supervision 1eebac0
44% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
74/78
,thers
Step &Present the action plan o1 each group
Step 4&SummariCe the iscussion
Action plan template for implementation of supportive supervision for UE!
7egion/(it" Aministration+ XXXXXXXXXXXXXXXXXXXXXXXX
(it"/To)n+ XXXXXXXXXXXXXXXXXXXXXXXX
;orea/3ebele+ XXXXXXXXXXXXXXXXXXXXXXXX
Date+ XXXXXXXXXXXXXXXXXXXXXXXXX
S;o
+ctivities@esponsible !ersons
Ti"e period @e"ar.
+ctivity 2& $losing /40 "inute48% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
75/78
Step &Rou are at the en o1 the course* e1ore 1ormal closing remar0s# 0inl" reuest that participants completetheir 1inal tas0s+
The en
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
76/78
@e#erencesGuieline 1or Implementing Supportive Supervision+ A step
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
77/78
+nne+nne 1& End7o#7$ourse Evaluation For" and -ay For(ard
Training perio+ FromXXXX to XXXX# $%XXX
>enue+ XXXXXXXXXXXXXXXXXX
Instructions+ This 1orm is to be 1ille b" participants* ?ar0 an B b" the choice that "ou 1eel most closel" represents"our vie)s*
6 Section & Facilitation Ecellent
>Good
Good
;eedsi"prove"
ent
& Facilitators 0no)lege about 0e" topics o1 this
course$ Facilitators use o1 training materials
.Facilitators abilit" to communicate/trans1erin1ormation an 0no)lege
- Facilitators abilit" to let participants ra) o)nconclusions about the topics iscusse
2Facilitators abilit" let participants re1lect upon anconsoliate learning
8%% P a g e
-
8/14/2019 SS Training Facilitators Guide_Dec_2011.doc
78/78
4 Facilitators abilit" to arouse an sustain interestamong participants
8Facilitators organiCation an management o1sessions
5Facilitators abilit" to use i11erent trainingmethoologies to achieve the course ob@ectives
6Facilitators encouragement o1 trainees toparticipate# an responsiveness to group )henappropriate
&%
Facilitators use o1 1lipcharts/slies/hanouts
&&
Facilitators time management an aherence toscheule
Section & Cour learning achieve"ents >"uch
So"e +little
;ot at all
&$
To )hat extent has "our unerstaning o1 theissues explore in this course improve orincrease as a result o1 the training
&.
To )hat extent has "our a)areness o1 "our o)nattitues an ho) the" ma" impact "our )or0change/improve as a result o1 this course
&-
To )hat extent have "our s0ills to conuctinteractions )ith iniviuals an groupsimprove/increase as a result o1 this training
&2
To )hat extent has this course helpe "ou toenhance "our appreciation an unerstaning o1
"our @ob as a )hole
8&% P a g e