Sriram_HR_IT_ProductWriter_CV
-
Upload
sriram-sundaram-sricdmgmailcom -
Category
Documents
-
view
81 -
download
2
Transcript of Sriram_HR_IT_ProductWriter_CV
CURRICULUM VITAE
Name: Mr. Sriram S. M.E., M.B.A., MFT, M.A., PGDSQC, PGDIT, PGDSM,
Email: [email protected] , [email protected], Mobile: 919884446029
Address: 33, AG2, Sneka Gardens, 3rd main road, BHEL Nagar, Medavakkam koot road, Chennai, 600100.
Tamilnadu, India
Current Status: Under employed DOJ: Immediate
Employment Type: Full Time Contract (3 months - 3 years) to Permanent (till I complete my PhD) with
or without 24*7 Telecommute (Editor’s Desk at Chennai, Home) only.
Location: Everywhere in Australia, New Zealand, US, UK, Gulf, Singapore, Canada, and India. I need
VISA sponsorship outside India. I have a valid passport.
Preferred location: Permanent Chennai (Parents) / Permanent Pondicherry (near home town) / Contract
Hyderabad (wife), Bangalore
Summary
A Simple practicing communicator with Product Management (Analysis, Presales, Writing, Testing and
Training) and HR Learning and Talent Development and Operations Management (Publishing and Training)
experience in Insurance, Critical Infrastructure, Advanced Security, HealthCare, IT Education, Banking, MIS
or ERP Verticals with 21 years experience in IT , Publications and Training Industry.
Synopsis
I could be one among your Instructional, Training, HR and Product Documentation Management staff
who provides expert subject matter training and product documentation in a variety of technical fields to
the community and company responders nationwide as a plain writing Author-Trainer specializing in
three Content Spheres Education, Technology(Critical Infrastructure, Digital Electronics, Computer
Science and Engineering, Embedded Systems, Robotics, Marine Engineering, Telecom, Internet, E-
commerce and Digital) and Business (General Management, Operations, Marketing, Finance, MIS,
Digital Media, Social Media, e-Commerce, e-Business, Business Analysis, Business Advisory, Business
Strategy, Business Planning, ERP, CRM, Business Intelligence, Human Resource, Strategic
Management, International Business and Vertical Learning [Shipping, Insurance, Banking, Education,
Event Management, Aerospace and Manufacturing]) publishing space with good educational
qualifications and writing experience.
I am currently doing Ph.D. in Computational Linguistics and have an M.Phil in Software Marketing
Management, Masters Degrees in Mass Communication and Journalism, English Linguistic Translation
Studies, International Business, Business Administration, and Computer Science & Engineering along
with Bachelor’s degrees in Electrical and Electronic Engineering and Business Administration. I have
done few diplomas in Electrical and Electronic Engineering, Software Marketing, Software Applications,
Software Quality and Computer Hardware among others.
I could effectively contribute in creating Courseware or Instruction Led Training Materials with structured
content for storyboards with real-life examples using highly effective Instructional Designing (ID) skills
and customized template to make your courseware unique performing Pre-Delivery (Conducting a train-
ing needs analysis, Designing a training strategy, Developing quality documentation), Delivery (Instruc-
tor-Led Training, E-Learning, Web-Based Training, Train the Trainer), Post Delivery (User Support Pro-
grams, Assessments, User Feedback and improvements) as an Instructional designer, Information de-
veloper, E-learning manager or a HR Learning and Development personnel guiding and highlighting in-
structions using Adult Learning principles, Andragogy, Kirkpatrick and Blooms' levels, ADDIE Model,
VAK approach in Instructional Design using Articulate, Text aloud Captivate, Adobe Presenter 7,Camta-
sia Relay 4.0 Audio and Video recording, Jingpro / Snag IT, Screen Flow tools, Web work publisher,
Screencast.com, Articulate Studio, FEDENA, Viper, Plagiarism Checker X, Grammarly, Ginger, Evernote
Skitch, Photoshop, Thesaurus.com, Dictionary.com, Reference.com, Encylopedia.com, Fact browser,
Brainy quote, Keyword Planner, Inbound Writer, Demos using Demoworks, Sharepoint Dropbox, Word-
press blogs, Wordpress website, Thomson Reuters Reference Manager, EndNoteX tools and MS office.
I could effectively communicate as a good Brand Ideator reflecting the core values in copy writing and
contribute in high quality written pre-edited online e-book preparations with instant connect with the
audience and enlighten creativity as a creative cofounder on every bit of content and communication
with researching, coordinating, producing, directing, recording ,sub editing and writing that could be
delivered in Outdoor, Print, Web, Blog, and Social, Radio, Television Media, Public Relations exercises
and content feeder services.
I could be Translator [Tamil / English / Hindi], Transliteration Author, Transcriber, Localization,
Voiceovers & Subtitling, Multilingual E-mail Support, Multilingual media research, Text-speech Research
Professional in Linguistics Domain.
I could be a Technical writer, Documentation manager, or the Product Manager who could spice the
product documentations with exact flavor to magnetize product and process information using tools like
structured Authoring, Single Sourcing, DITA MAPS, DITA TOPICS , Concept, Topic, Task, Reference
and Link, XML programming ,XMLMind, OxygenXML, Syntext, Serna, Mindtouch, Easy DITA, EPIC
Editor, XMLSPY XML, MS OFFICE, HTML , CSS, Doc book ,XSL , XSLFO XSLT, XLink, Xpath,
XPointer, Xquery, DTD and Xschema, XML Pro, XMetal, Microsoft XML Notepad, JAVA, PHP,
PageMaker, Illustrator, In design, CorelDraw, Microsoft publisher, Ms FrontPage, Scripting (VB and Java
Script), Tex, Latex , MS Visio, Adobe Frame Maker, Adobe Robohelp, Moodle, , Ms power point, MS
Project, Ms word, Ms excel, Author IT, Acrobat Professional, Captivate, Arbortext XML editor, easyDITA,
Lectora publishing suite, and Doct-To-Help
I could be a valuable asset contributing written materials in process, compliance and quality
management with exposure in writing on Quality Management Systems (QMS), Business Continuity
Management System (BCMS) and Information Security Management System (ISMS) including ISO
9000xs, 27000, PCMM, RIMM, COBIT, AML, and BASEL II Framework among others.
I could be a valuable Quality Assurance professional, manual tester both functional and non functional
who could perform Requirements Analysis, Test Strategy Definition, Test Planning & Tracking, Test Plan
Design, Test Environment Setup, Test Scripting, Metrics Management, Test Execution, Implementation
and Quality Management with Documentation for Project Management, Software Quality
Assurance ,Traceability, Software Configuration Management , Software Verification and Validation,
Requirements, Design and Implementation , Test , User , Installation and Checkout , Operation and
Maintenance along with test case scenarios, functional and technical specifications ,test plans and test
scripts for functional testing, product testing, regression testing, and load testing, validated system
response, Schedules. Draft, Verifying Business Requirements with SRS and Maintained of bug lists
using Bugszilla, code walkthroughs and reviews for documentation standards and client style guides and
standards including directory structures, file naming conventions, nomenclatures and Transition using
tools like MS Excel, Win runner, Load Runner, QTP and Test Director (Quality Center).
I could be an undeniable asset in Human Resources Management Learning and Development team with
exposure in HR general Management, HRIS, HRM SAP HCM and Oracle HRMS, Performance
Management Process, MIS and data analysis, Training Needs Identification/Analysis, Induction and On
boarding programs, Competency Framework Implementation, Reward and Recognition plans,
Recruitment, Compensation & Benefits, HR Services to support overall HR planning and strategy for IT
Retail Training Courses, Training Budgeting, Learning Modules, Vendor management for Training
Materials and Knowledge Management Initiatives facilitation and assessment.
I could be a writer for HR documentation for Training, HR main Site and Recruiter Micro sites and a
trainer for Basic HR,HR many Functional Areas like, Recruitment, Compensation & Benefits, Contract
management, Training and Development and Retention, SAP HCM, Digital HR, Digital Marketing, Soft
Skills Development (Communication Training, Soft Skills training, English Basic and Advanced Speaking
and Writing Training), Training and Mentoring (HR Training, Train the Trainer Mentoring, Strategic
counseling, Trainers, Faculties, lecturers, Professors, Principals, Course Coordinators, SBU-Branch
Heads Insurance), Interview preparation Training,
I could be a programmer, tester and a trainer who can Customize, test, write and train on SAP Business
one ERP, SAP HCM (Organizational Management, Personnel Planning & Development, Personnel
Management, Time Management ), Payroll Accounting (PaySlip Generation, Wage Type, Payroll
Structure, PayRoll Organization, Drivers, and Reports Form 3A,5, 6,6A,7,10,16,24, Professional Tax
Returns, Printing, Post PayRoll check) Customization, Testing, Implementation and Training
Documentation.HCM – FICO Integration (GLs, Funds Center, Cost Center), ESS Employee Self Service
Module, Experience in HCM transformation, ideally enabled by SaaS or system change with HCM
modern best practice, facilitating running HCM customer workshops and system implementation
lifecycle, with focus on Business Change, Process adoption, UAT, Training, and post go live support.
I could be an exclusive Trainer and Learning manager for many academic training modules with
(Agenda, self learning, content blocks, Q&A, Exercises, Summary, Do it yourself) sections for AS 400,
RPG COBOL, MF COBOL, Mainframes [MVS, COBOL, VSAM, DB2, PL/1, CICS], Base24, Vision plus
Credit Card Management Systems (CMS, FAS, TRAMS-ITS, CTA, LMS modules), SYBASE, Power
Builder, Linux System Admin, PC Hardware, Software testing, Networking and Network Security and
L&D support in Vertical learning Courses like Master in English, Insurance, Marine Engineering and port
Management.
I could be useful as a Linux and MS systems administrator, Laptop and Desktop technician, and L2, L3,
M1, M2 Level Product Support on computer Hardware, Networking and Network Security EMS Domain.
I could be useful as a Product Manager, Analyst or Writer for University,School and Educational
institution ERP [Student Admission System, Student Information System, Student Fee Management
System, Staff Information System, Payroll Management System, Attendance Management System, Time
Table Generation System, Financial Accounting System, Examination Management & Result Analysis
System, Inventory Management System, Library Management & Automation System, Hostel
Management System, Conveyance Management System, Web Management System, Student Alumni,
Event Management, Vehicle Management, SMS Messaging, Email Messaging, What’s up and face book
Social Media Messaging, Geo fencing and Control, Student and Staff ID card, Class Teacher, Tuition
Teacher, Sport Coach, Mathematics and Science Olympiad Training System, Front office, Teacher –
Parent interaction System, Online payment gateway, pay through pay tm, Notice Board, android apps,
Inventory and Stock management, Inspection Management systems, Identification, verification and
validation using RFIF, GPS, IVRs, Barcodes, Smartcard, Single sign on, SMS, Blue tooth plug ins,
Camera Advanced Security, Camera Identification and privacy protection systems, industrial tour and
Training tracking ] Modules
I could be useful as a Product Analyst or Writer for Banking ERP, Insurance ERP and ITIL based EMS
ERPs.
Skill Domain:
Product Management and HR Learning and Talent Development Skills:
Product Management (Analysis, Presales, Writing, Testing and Training) and HR Learning and Talent
Development
Technical Domains:
ERP/MIS/EDP/SAP/Database
Hardware/Networking/Security/Embedded Systems / Mechatronics
Verticals:
Education, Banking, Insurance, Critical Infrastructure, Advanced Security, HealthCare, Publishing
Competencies
Multi polar , Multi Utility Person
Possess High integrity, Excellent Cultural adaptation in global business requirements, Highly organized
and detail oriented
Have Creative, Innovative thinking, Self-directed, results-oriented, Confidence to challenge the status
quo and initiate constructive change
Able to multi-task; willing to travel Domestic and internationally, develop credibility quickly and well
respected as a Knowledge leader, Motivator, Mentor, Trainer and an Exceptional communicator
Able to distil complex information into clear, concise text with excellent writing and grammar skills and be
able to work independently, delivering accurate documentation under deadline pressure.
Have Good knowhow on a variety of software programs to write text, create charts and graphs, and
incorporate diagrams and photos into documents.
Have Good editing, proofreading, and document publishing abilities, Multimedia skills, such as blogging,
Web design, and video production
Ensured consistent writing within a document and across documents
Able to read for logic and clarity on contradictory statements, missing material
Ensured clean and clear writing helps users move through the document without stumbling over typos
and unclear sentences, which means they can more easily focus on the message
Supported Writers to have time to write more documents if they just focus on describing the product
itself.
Proactive with positive attitude to change
Ability to learn quickly and participate in strategic consulting projects
Proven attitude to work in a virtual team environment and ability to build consensus
Knowledge of business applications and IT systems
Good in Engaging with customers & capturing customer requirements
Prepared RFPs & proposals that meet end customer needs.
Delivered Product or Solution demonstrations & presentations to customers.
Maintained up-to-date knowledge of product and competitors.
Very good researcher of new technologies and methodologies in workplace learning
Good Analytical skills, good understanding of testing methodology and defect reporting process,
familiarity in client server applications, knowledge in SDLC
Skills:
HR Learning and Talent Development:
Excellent Skills in internal communication and may assist with the development and implementation of
new and existing communication vehicles. .Set and enforced standards of capitalization, format, styles,
and can have a big role in working out terminology and consistent use of terminology, such as naming of
backend product parts with a sound review cycle for materials within an organization
Assisted in the development of technical materials in writing, organizing, presetting, coaching and
brainstorming.
Worked on developing, updating, and implementing style sheets, proofreading, and physical markup of
documents
Done Training for Placements in the following verticals from Entry Level to Senior Executive Level for IT
and ITES Segments (BPO, KPO, LPO, Software Testing Services, Technical Communication and
Documentation, Web Development, LAMP, SEO, SEM, Dot Net, Java Programmers, Customer service
Executives, L1, L2, TLs, TMs), ERP and CRM (SAP, Tally), Office Management (Accountants, Finance
Analyst, HR Juniors, Admin Executives, Office Managers, Legal Juniors),
Written Expert Resumes as Service
Created Network and Distributed Resumes as Service
Created Brand Identity and Visibility through Social Media Profile Writing (LinkedIn, Facebook, Twitter)
Trained Candidates on BPO Essentials Communication training, BPO Essentials Technical Training,
Voice and Accent
Competitor analysis, Industry Research and Inside Sales
Campus Orientation, HR Events and counseling
Managed documentation updates
Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation
and operations for Transition, career and job placement
Coordinated for student programs with coordinators, administrators, faculty, student services personnel
and consultants
Developed and coordinated for career counseling services
Helped students in job search assistance, transfer counseling and internship opportunities
Done student workshops on resume writing, interviewing and Soft Skills
Organized and coordinated job fairs on campus and off-campus job fairs
Invited employers and field experts for in-class speaking engagements
Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,
transfer institutions and other resources
Supported students on necessary documentation and procedures on transfer and transition for higher
studies and Internship
Performed Human Resources, Human Capital Management, Performance Management, Training and
Development, HR General, MIS, SAP ERP, CRM operations
Written ERP and CRM Domain Products and Services Documentation, Designed and developed for
Requirements documentation, User Manuals, Administration Manuals and Installation Guides for
Cavinkare private limited)
Performed generalist role in a variety of HCM Activities including Policy, Process and Quality
Management, Clear planning and strategy in implementation
Supported in coordinating with various Business Functional Leaders to resolve on HR or PR or IR
Relations activities in a systematic way, Performance Support, Social Media and Training Strategies
Supported in organization wide Performance Management, Compensation Review , Transition and
Change Management
HR, Recruitment, Legal documentation and Change Management for early adopters, laggards,
resistance handling, communicating, introduction, changes, training till implementation,
Supported Procurement, new employee request requisitions, preparing offer and approval, complete
control of Personal dossiers and offer parity. Recruitment, JD Writing, Talent Management, Resume
Writing, Employee Engagement Program, Workforce planning, Policy Creation, Talent acquisition and
Retention, Performance Management, employment, Compensation, benefits, employee relations, labor
relations , HR related tools & systems related to work flow applications and HRIS training, Payroll and
Automation support in SAP and other ERPs.
Supported Performance Management Process, Interviews, Structured workplace observations, Work
outputs, Workforce performance dataCreate skill matrix and skill dictionary
Devised and followed a Training Calendar , Channelize and share best practices, success stories with
regular updates using Internal, Social and External Media, administering Bonus, Budgeting and tracking
against the budget, process development, policy implementation and assistance and propose strategy
for improvements and automation, statutory compliance and registrations
Done periodical HR metrics appraisals to management at regular intervals, Innovation, and Industry
Trends
Performed end to end handling of candidate placement cycle from sourcing potential identification, client
interactions, Model invoicing, sourcing proposal, candidate pooling, priority establishment, verification of
credentials, interview training, assessments, organizing lateral and off campus recruitment events, feed-
back analysis and others.
Hired Faculties(Permanent, Temporary, Casual assignment specific) that includes Competency Mapping
of faculties (skills to subject), Planning teaching resources, Project Management online using WebEx,
Skype and Gurukul online
Strategized End to End Curriculum assessment to training delivery and assessment transformation,
Certification authorization.
Examined and evaluated various types of curriculum models that best meet learning needs.
Designed and drafted program for subjects using the right perspectives and structure.
Created Program and lesson plans for dynamic learning and teaching.
Implemented and executed appropriate learner friendly assessments.
Done data analysis to improve instruction and learning
Assessed skills and training them in the modules and Managing Hardware and IMS System Support
Team. Work with Training Administrators to establish global training schedule and coordinate training
logistics (venues, materials, infrastructure requirements, etc.).
Assisted in growing the number of certified trainers globally via certification of other trainers,
Partnered expansion and Hiring. Monitored course delivery quality of internal and external certified
trainers (train the trainers- Mentorship).
Done Content Creation & Management
Created, deployed & managed Training Calendar
Identified trainers and prepared them to become facilitators, Mentored and done Train the Trainer
sessions for them both for delivering training and understanding process.
Creation of a certification process for trainers
Based on the size of the organization, process training requirement, contingent help received from
business facilitators (the individuals who can train from the business), creation of training team structure
and deliverables
Participated in planning, development, implementation, administration, strategies and budgeting of most
of the Training and Development process, Rrecruitment drives, Vendor performance and Resource man-
agement
Written and trained on Embedded and Robotic applications ,Stepper motor, Accelerometer, Servomotor,
Transducers and sensors for Light, Heat, Pressure, Spike, Velocity X, Y, Z-Plane configurations, 78L33
ICs LPC1768 ICs, Embedded CNC MASM Door Closer driver and Automatic door Locking, Fuel Injection
control, LPC1768 ARM Cortex-M3 processor, and A3977 Embedded Board
Written and trained on the following topics: IT Certification, IT Introduction and Awareness Courses,
University Courses, IT Retail Training Courses, Management Courses, ELT-ESL-English Language
Courses, English Language Training Certification Courses, English for Special Purpose for writers
Workshop Content and Practice.
Written and trained on English Language Training for Basic Grammar, Write effective sentences that are
easy-to-understand, Identify and use basic sentence components (e.g. nouns, verbs, adverbs,
adjectives, objects, subjects), Identify and correct some of the most common problems associated with
writing sentences (e.g. subject-verb agreement, redundant words, padded phrases, etc.), Create and
organize a paragraph properly, Identify and correct some of the most common problems associated with
writing paragraphs (e.g. wordiness, lack of parallel structure, active vs. passive voice), Use basic
punctuation such as commas, periods, question marks and hyphens, Use advanced punctuation such as
apostrophes, semi-colons and colons, Identify common problems with punctuation, Capitalize words and
phrases properly, writing letters, memos and emails and business proposals
Written and trained for XML Web design course, web page, HTML elements such as paragraphs, lists,
tables, and headers to create a web page, images ,forms to collect information from users, Embed
multimedia,HTML5 and CSS3.
Written and trained on English Language Training Certification Courses, Pearson Versant Certifications
(Speaking, Writing and Placement), CELTA, Certificate in English Language Teaching to Adults, Young
Learner Extension to CELTA , DELTA (Diploma in English Language Teaching to
Adults) , IDLTM (International Diploma in Language Teaching Management), ICELT (In-service
Certificate in English Language Teaching), TKT (Teaching Knowledge Test) , CELT-P, CELT-S,
TEFL (Teaching English as a Foreign Language), CLT Communicative language teaching, TBLL Task-
based language learning, TEFL Teaching English as a Foreign Language, TESOL Teaching English to
Speakers of Other Languages, TESL Teaching English as a Second Language, IELTS (International
English Language Testing System) , SELT Secure English Language Test
Written and trained on Software Testing [Certified Software Tester exam (SR0101), Certified Software
Test Analyst exam (SR0201)], MCSE[Windows 95 Series, Windows 98series, Windows ME
series, Windows 2000 Series, Windows NT Series, Windows XP series; Windows 7 , Windows 8
( Installing, Configuring, and Administering Fresh and update Exams)] ,RCHE [ Red Hat Linux System
Administration, RH-124: System Admin-I, RH134: System Admin-II, RH-254: System Admin-III, RH242:
Troubleshooting, RH333: Security Services] , CCNA [Network Fundamentals paper, N+ Networking
Fundamentals], Mother Board chip level Design, PC assembling, LAMP training, 8051 Embedded
Systems, PLC fundamentals using Siemens kit, Auto CADD with Auto lisp, ORCAD PCB Design, DOS,
Novell Netware
Maintained Hardware and Software records and documentation
Diagnosed hardware and network problems, quickly managed
Vendor handling for hardware support related calls resource procurement
Provided Security service to LAN & WAN networking
Experienced in Printers Solutions providing and also Service any type of printers and plotters
Maintained and supervised the maintenance of Outlook data, records, contracts, and general files
Supported end users in problems with using desk top applications.
Performed installation, configuration and troubleshooting printers.
Performed routine system management tasks, operating system upgrades and tests, etc.
Configured Antivirus servers Centralized McAfee Enterprise server, Norton 7.5
Maintain Hardware & Software & Networking Problem PC P3 TO P4, AM
Computer, Acer/ Dell / HP / Toshiba Laptop, Xerox Color Laser printer, Dot matrix printer, HP Laser, HP Plotter, DeskJet & Peripheral etc.
Experienced in Networking Peer to Peer User Groups & connectivity.
Worked on Local/Remote help desk using PC Anywhere.
Done data recovery from corrupted files & deleted files.
Performed Assembling and Installation of PC's.
Performed operating system installation, configuration, and verification and testing.
Performed software support such as software updates, configurations, and client Installation.
Performed desktop application installation and configuration.
Maintained support for existing hardware.
Installations of standalone Printers, Configuring of Network printers and Printer errors
Structured Cabling Networks by Switch and Router, Remote Accessing Server
Provided Full Technical Support to my Clients
Written and trained on IT Retail Training Courses, Manual Testing, Load Runner, Win
Runner , Sybase , MS office , MS Word Basic and Advanced, MS Excel Basic and Advanced, MS
Access Basic and Advanced, MS PowerPoint Basic and Advanced, MS Paint , Power builder, Linux ,
Unix , C , Core java, PHP, MYSQL, HTML, JavaScript, XML , CSS, and Pascal, Perl, CGI, MS-
DOS, DBase, Fox pro, Clipper and Oracle 6, Finishing School and Pre Induction Training, MS office and
Tally ERP, AutoCAD and Auto Lisp
Written and trained on Data Structures and Programming Languages, Web Technology, UNIX and C
Laboratory, HTML Lab, Networks and Advanced Networks , Network Security, Distributed Computing,
DBMS and Advanced Databases, Software Engineering, Software Testing, Software Quality Assurance,
Soft Computing and Intelligence Systems, Computational Linguistics, Human language technology,
Machine learning, Natural Language Processing, Ontology and Semantic web, Artificial intelligence, Soft
computing techniques, Neural networks, Information Retrieval Techniques, Data warehousing and Data
Mining, Text Mining, Operating systems, Cryptography, Systems design principles, Identity and Access
control Mechanisms, Vulnerability Analysis, Auditing and Intrusion Detection.
Written and trained on Marine, Introduction to Shipping, Economics of Sea Transportation, Port
Management, Strategic Management, Business and Shipping Laws, Chartering, Ship
Management , Liner Trade and Multimodal Transportation, Marine Insurance, Ship
Agency, Development of Coastal Shipping in India, Maritime Administration, Operations and Crew
Management, International Maritime Regulations and Codes, Chartering Policy and Marketing Strategy,
and Maritime Logistics, Learning MBA Insurance
Identifying training and development needs within an organization through job analysis, appraisal
schemes and regular consultation with business managers and human resources departments
Designed and expanded Training and Development Programs based on the needs of the organization
and the individual such as line managers, accountants and senior managers at board level;
Did Budgeting and Costing
Developed effective induction programs
Conducted appraisals
Produced training materials for in-house courses
Devised training strategy for the organization and managed the delivery of training and development
programs
Accessed, monitored and reviewed the progress of trainees through questionnaires and discussions with
managers
Suggested better e-learning techniques and created and delivered e-learning packages
Product Management (Analysis, Marketing, Writing, Testing and Training)
Product Management
To bring customer requirements into the product road-map (Customer research)
To Iteratively improve product to stay ahead of competition (Competition research)
To keep tab of market developments & eco-system evolution (Market research)
To establish & fine-tune a product management process that ensures smooth & streamlined
development & release of product features (Roadmap planning & execution)
Product Marketing (Presales and Content management)
Created and managed all published content (images, and written) for Search and Social Media
marketing campaigns and day-to-day activities with in-depth knowledge and understanding of Social
Media platforms like Facebook, Twitter, Yelp, linkedIN, Google+ , YouTube, Instagram, Pinterest ,
Foursquare and others.
Conducted online advocacy and cross-promotions.
Monitored social media product positioning and presence like Facebook Timeline cover, profile picture,
thumbnails, advertisements, landing pages, Twitter profile, and blog entries).
Did promotions and Social ad campaigns.
Strategized a Roadmap for Product marketing proven by testing and metrics.
Worked on RFX documents, pre-bidding , bidding documentation
Product Training Segments
Institutional, Retail , Corporate, Certification and On-Demand Training
Done Human Resources, Technical Writing, Manual Testing and Quality Assurance, Content writing and
Editing, Localization, Editing, Proof Reading, Teaching and Training, Assessment, Content
Development, Education Training, Computer Hardware, Networking and Systems Administration,
Instructional Design, Mobile Learning and Presales.
Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT
Certification, IT Introduction and Awareness Courses, University Courses, IT Retail Training
Courses, Management Courses, ELT-ESL-English Language Courses, English Language Train-
ing Certification Courses, English for Special Purpose for writers Workshop Content and Prac-
tice.
Product Testing:
Good Analytical skills, good understanding of testing methodology and defect reporting process,
familiarity in client server applications, knowledge in SDLC
Performed Requirements Analysis, Test Strategy Definition, Test Planning & Tracking, Test Plan Design,
Test Environment Setup, Test Scripting, Metrics Management, Test Execution
Supported Implementation and Quality Management, Project Management Documentation, Software
Quality Assurance Documentation ,Software Configuration Management Documentation, Software
Verification and Validation Documentation, Requirements Documentation, Design and Implementation
Documentation, Test Documentation, User Documentation, Installation and Checkout Documentation,
Operation and Maintenance Documentation
Created test case scenarios, reviewed functional and technical specifications to develop test plans, test
scripts for functional testing, product testing, regression testing, and load testing, validated system
response, Schedules. Draft, Verifying Business Requirements with SRS,
Created and Maintained of bug lists using Bugszilla, code walkthroughs and reviews for documentation
standards and client style guides and standards including directory structures, file naming conventions,
nomenclatures and Transition
Product Writing:
Specialties: Technical Writing, Instructional Designing, Web Content, Proposals, Sales and Marketing
Collaterals, Digital Marketing and Advertising.
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies,
procedures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management
Training and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Secu-
rity Domain Products and Services Documentation
Aeronautical, Industrial Products and Packaging, Mechatronics and Embedded Systems Domain
Products and Services Documentation
Translation and Localization
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-
dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training
and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain
Products and Services Documentation
Written and trained on Embedded and Robotic applications ,Stepper motor, Accelerometer, Servomotor,
Transducers and sensors for Light, Heat, Pressure, Spike, Velocity X, Y, Z-Plane configurations, 78L33
ICs LPC1768 ICs, Embedded CNC MASM Door Closer driver and Automatic door Locking, Fuel Injection
control, LPC1768 ARM Cortex-M3 processor, and A3977 Embedded Board
Worked on DITA Transition Plan, (Understanding all types of Documents (MS office, PDF, HTML and
Others) on DITA Implementation
Followed Aeronautical documentation standards (ATA 100, ATA iSpec 2200, AECMA 1000D,
S1000D),IETM (Interactive Electronic Training Manual), SCORM Sharable Content Object Reference
Model, e-Learning LMS standards, Section 508 eLearning compliance standard, Air force E-publishing
standard (MIL-STD-38784) Standard Practice for Technical Manuals, DITA Darwin Information Typing
Architecture
Worked on S1000D XML Documentation, Converted a transport plane very old manual written originally
in German or Russian language with some English translation for Plane Doors, Landing Gears, Trolleys
Movers, Uplift forks and other Parts to S1000D centralized Data Store after cataloging, Drawing
verification, Legends, classification and Categorization using Aircraft Maintenance Manual (AMM),
Component Maintenance Manual (CMM), Structural Repair Manual (SRM), Illustrated Parts Catalog
(IPC), Illustrated Parts List (IPL), Wiring Diagram Manual (WDM), Aircraft Schematics Manual (ASM),
Fault Isolation Manual ( FIM), Maintenance Program Manuals ( MRM, MPM, MPD, MTCM),Modification
Manual( MM), Non Destructive Test Manual(NDTM), Engine Rigging Manual(ERM), Ramp Servicing
Manual( RSM), Illustrated Tool and Equipment Manual( ITEM), Power plant build-up Manual( PPBM).
Used Chicago Manual of Style, CSE (Council of Science Editors), Harvard, IEEE (Institute of Electrical
and Electronics Engineers), MLA (Modern Language Association of America). Yahoo style guide, AP
Stylebook , The National Geographic Style Manual and the Wikipedia Manual of Style
Worked on Agile and Scrum, Lean, Incremental, Rapid and waterfall Models
Written Tenders, Request for Proposal, Request For Information and Request for Quote, Template and
Response, Pre qualification Questionnaire, Presales, Bid, Proposal, Project initiation content, Statement
of work, Pilot Project documentation, Proposal content, Bid Content, Policies & Procedures, Operator
Manuals, Lab Trials documentation for SME or Training Organization, Customers and Vendors or Buyers
Written on Operations Management, Critical Infrastructure, ERP and CRM Domain Products and
Services Documentation
Written on E-Banking, Payment Gateways, Insurance and Security Domain Products and Services
Documentation
Written on Aeronautical, Industrial Products, Mechatronics and Embedded Systems Domain Products
and Services Documentation
Written on HIPAA, Incident, Response and Change Systems, ITIL Framework, Clearinghouse Key
Handling, SNMP, SAML and its Implementation, SSO Implementations, Application Security, Wireless
and Mobile Security, Internet and Network Security, Malware and Hardware Security, Salesforce.com,
Single Sign On, Cloud User and Profile Provisioning, Compliance and Policy, Identity and Access
Management, Command Line Interface Manual , Data center, Private cloud, Public cloud, Hybrid cloud,
SAAS, Platform as Service, Infrastructure as Service, Cloud infrastructure auditing, Ciphering Encryption
and Deciphering on Cloud, Key stores, SSL, RSA, DES, CBC, SHA, RC4_40, MD5,DHE,Digital
Signature, ECDSA, Kerberos, SRP, PSK, Single Sign on, Cloud user and profile provisioning
Implementations. Cryptography, Key Values, Cipher Suites, IPSEC VPN, Access Control Appliance,
Virtual Firewall, Cloud Firewall, CLI Command Line Interface Manual, Data Center, Private Cloud, Public
Cloud , Hybrid Cloud , SAAS Software As A Service ,PAAS Platform As A Service, IAAS Infrastructure
As A Service , Cloud Infrastructure Auditing, Mobile commerce and Electronic Commerce Security.
Written for Web and Mobile Content, Revamping intranet sites, Web content writing for digital strategies
strategy assessment and consulting for Web domains, Web hosting and Gaming
Written Anti-Money Laundering white paper, Basel II Risk Management Banking solution white paper,
Swift subsystem support for banking Branch automation system
Worked on Business analysis and Architecture design for Customized ERP , Customized CRM on PHP,
AJAX, Word press and Drupal
Written for B2B publications on Payment gateways analysis, Benchmarking on products like MGPay,
EBay and others, Dental Plan Life Plan, HIPAA Validate 4010 and 5010 transaction formats HL7, HL7
(privacy, security issues on claim) Claim and grant for Life segments Claim and grant for Life Dental seg-
ments Claim and grant for Life transport segments HPS Clearinghouse receives electronic files (both
HIPAA compliant and proprietary) and transmits between Providers of service and Payers.
Strategized Digital Architecture, Digital SCM, Digital CMS, User interface design and usability for Digital
experience and Digital strategy, Digital Social Media, Content Management, Digital Advertising, Digital
Corporate Communication, Digital Identity Management
Done Translation and localization (Site, Regional, Countrywide and International Scope with filters,
Theme, Tone, Tenor, Language Aesthetics, Appeal and Humility Factors) and SOP Manual writing in
Tamil for Illiterate workers from Arabic-English and Gujarati-English transliteration of Oil Rig and GIG
equipments on Gulf Oil Exploration and Transportation Vessels for Ship Wrecking Instruction Manual,
Translation and localization of few Korean-English Transliteration on Automatic Drive Controllers and
Industrial Valves and German-English Transliteration of Earth Moving Equipments.
Supported Marketing communication, Lead generation, Online Marketing, Data cleansing and Data mi-
gration, Marketing communication writing include Social Media Marketing content, On Demand writing
content, Product Specification writing, Mass mailing content , Press Releases, Web Content engagement
on Wikis, Blogs, Forums and Discussion groups, Paid Search content, Affiliate Marketing content, Si-
multaneous and parallel Asynchronous marketing campaign content, comparison shopping engines,
SMS Campaign content, interactive advertising content, Online Ads, Blogging and Blog advertising con-
tent.
Writing for upcoming Events participation, Promotion Trade Shows contents, Display gatherings content,
Editing Event invitations, Pamphlets content, Wall hanging content Edited participatory and collaborator
text, and B2B content for publishing, collected emails processing categorize and remove duplicate or re-
dundant ids from the list, worked with mass mailing and mass SMS campaigns, writing the company’s
positioning and key messages for Inbound and outbound marketing and communications, Brochures,
Data Sheets and Fact Sheets
Written for Brand and Image Management documentation, Collaborating on Image make-ups / Branding
Exercises for Individuals, products, organization, Events and collating contents for B2B, B2C, C2C cus-
tomers. Brand Visibility and Media Relations support for marketing collaterals, advertising, and sales pro-
motions. Event Management and Reporting documentation: Attending events, mailing the attendees,
observing the event, recording the event highlights minute by minute, collecting all the videos, pamphlets
and other written materials from the attendees, setting up special interviews, collecting the articles to be
published on them, editing the columns, writing the missing content for the columns, framing the journal,
press release, B2B / B2 C magazine. Periodic publication booklets quarterly, half-yearly and annual) col-
lections.
Supported Research and Analysis, Advisory, and Consultancy documentation, Content Editing on Busi-
ness Events for Online Retail, e-Commerce, Mobile and Internet Utility sub domains. Strategic Informa-
tion Services (Presentation PPTs) documentation, Information support for Consumer Strategies, Growth
Strategies, Go to Market Strategy, Customer Acquisition Planning, Multi Channel planning &other strate-
gies. Publishing,
Written website Content (About Us, History, Working With , Expertise, Services, Methodology, Clientele,
Team, Founders, Sitemap, Products, Testimonials, Contact), Website Articles, SEO articles, Blog con-
tent, Features Writing, News Letters, E-zines content, Campaign materials content, Event Monitoring and
Writing, Advisory content, Event Souvenirs and Social Media Content.
Translated documents, Localized product user interfaces, documentation, websites, e-learning courses
Tested applications and websites
Provided Voiceovers & Subtitling, Provided Multilingual E-mail Support, Conducted Multilingual media re-
search
Work Experience
1. Technical writing (73 months)
Nov 2013 – Jan 2014, Senior Product Analyst, EGB Systems Private Limited, Chennai – 3 Months
Oct’2011– March 2012, Senior Technical Writer/Documentation Manager, ICON Center for Training
and Career Advancement, Chennai - 6 months
Apr’2010 – Sep 2011, Senior Technical Writer, Health Plan Systems India private Limited, Chennai -
15 months
Aug' 2009 – Mar’2010, Senior Technical Writer, Mphasis Infrastructure Services (Fortify Infrastructure
Service Limited) (R and D) [now Mphasis, HP], Pune - 8 months
Dec’ 2005 – June 2006, Assistant manager documentation , Accel Frontline Limited (products
division), central Chennai - 7 months
July’ 2005 – Nov 2005, Assistant manager Technical documentation , Riversand Global
Technologies (P) Ltd, Bangalore - 5 months
Jun' 2004 - June’ 2005, Technical Writer, Comodo Security Solutions Private Limited (R and D),
southern Chennai - 13 months
2. HR Learning and Development (109+48=157 months)
Aug’ 2008 - Jan’ 2009, General Manager Technology, ProEd Training Private Limited, Bangalore – 6
months
July’ 2006 - May’ 2007, Technical Director Training, Microtech Computers Private Limited, Chennai -
24 months
May '92 - May'99, Senior Instructional Designer and Trainer, BDPS Software Limited, Chidambaram,
(far south of Chennai) - 84 months
Professorship (48 months)
Feb’2009 – July’ 2009, Assistant Professor, Computer Science Department, SAMS College of
engineering and technology, Chennai – 6 months
June’ 2007- July’ 2008, Assistant Professor, Computer Science department (after M.E.), Rajiv Gandhi
College of Engineering and Technology, Pondicherry – 14 months
June’ 2002 – Oct’ 2003, Senior Lecturer Residential, Computer Science Department, (During ME),
Arulmigu Meenakshi Amman College of Engineering, Kanchipuram – 18 months
Jun'99 - May'2000, Lecturer, Electrical and Electronics department (after B.E.), Jaya Engineering
College, western Chennai - 12 months
3. Technical Support [BPO] Experience (3 months)
Nov' 2003 - Jan’ 2004, Senior Help Desk Engineer (Dell process), Sutherland Global Private limited,
Chennai - 3 months
I am not a Job hopper or over ambitious person but family situations forced me to stay more with the family
and left me to learn and teach more even though I wish longer stay in every Job.
Product Management (Analysis, Presales, Writing, Testing and Training)
Senior Product Analyst
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-
dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training
and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain
Products and Services Documentation
Data Center, Private Cloud, Public Cloud , Hybrid Cloud , SAAS Software As A Service ,PAAS Platform
As A Service, IAAS Infrastructure As A Service , Cloud Infrastructure Auditing, Mobile commerce and
Electronic Commerce Security, Internet, Telephony , VoIP, and IPTV ,Security, IP TV, Audio Video Com-
pression, UDP Streaming, TCP-IP Streaming, Codec and Mutex Analysis, Synchronization, Serialization,
Extended Security on Transportation Protocols, UDP - TCP- IP for GPS, Patient Geo-Monitoring, SOS
Response Systems, GSM Networks, Mobile Device Tracking, ADHOC Networks, Collision prevention
and Detection, Geographical Fencing, Alert and Alarm management systems, Privilege Entry systems
and other Human Security systems, Geo Locking and Alternate GPS, Commercial Robot, and Commer-
cial Drone Monitoring Systems, Image screening, Fingerprint and Eyelid Security. Requirements study
and Gap analysis, Pre-Implementation consulting, Customization, Data migration, Content development
for Learning, Training, Assessment and advisory and managed services like hosting and content and
documentation
Senior Technical Writer/Documentation Manager
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-
dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training
and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain
Products and Services Documentation
SAP HCM, Basic Understanding of SAP R/3, SAP Overview, Functional Modules (Material Management,
Production Planning, Sales & Distribution, Human Resources, Plant Maintenance, Project System, Fi-
nance and Controlling, Quality Management, Warehouse Management Overview Documentation.
SAP MM (Material and Vendor Master, Procurement Cycle, Purchase Requisition, Request for Quota-
tion, Quotation, Price Comparison, Vendor Selection, Purchase Order, Posting, Exercise Invoice, Goods
Receipts, Invoice Verification)
SAP PPC (Materials Master, Bills of Materials, Routing, First to final Processes, Work Center, MRP Run)
and SAP SD (Billing, SD-FICO Integration), SAP QC (Quality Center), Customized ERP (Mobile Applica-
tion and Web portal) including Real Estate Management Systems, Travel management Systems and
Wellness Maintenance Systems, Shopping Cart.
Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT Certi-
fication, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,
Management Courses, ELT-ESL-English Language Courses, English Language Training Certification
Courses, English for Special Purpose for writers Workshop Content and Practice.
IT Introduction and Awareness Courses, Know about IT Laws, Know about Cyber Crimes, Know
about Emails and Passwords, and Know about Privacy and Security in IT, Introduction to Intellectual
Property Rights and Patents. Introduction to SAP Technical modules (ABAP , Advanced ABAP Cross
Applications, Workflow, ABAP Web Dynpro, ABAP- HR, BASIS Administration, Basis Security, Net
weaver Administration, Administration [XI, EP, BI, CRM, SOLUTION MANAGER]). Introduction to SAP
Advanced concepts [(Exchange Infrastructure (XI), Enterprise Portal (EP),BIW, BO, CRM,SCM, Ad-
vanced Planning & Optimization (APO),(PLM), Supply Resource Management (SRM), Master Data Man-
agement (MDM), Solution Manager, IS Utilities, SAP Retail, SAP Business One (B1), Statistical Analysis
System (SAS)]. Introduction to SAP CRM [Sales, Marketing, Service, Analytics, Interaction Center, Web
Channel ,Partner Channel Management, Web Client, ICM, Social Service, LM , RTOM, Mobile Solu-
tions, Trade Promotion Management (TPM).
General Manager Technology Training
Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT Certi-
fication, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,
Management Courses, ELT-ESL-English Language Courses, English Language Training Certification
Courses, English for Special Purpose for writers Workshop Content and Practice.
SAP HCM, SD, MM, PP, CRM, SUGAR CRM, and Salesforce CRM, Basic Digital HR Training,
Basic Digital Marketing Training, Mainframes [Base24, Vision plus Credit Card Management
Systems, MVS, COBOL, VSAM, DB2, PL/1, CICS, RPG COBOL, and AS400].
Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation
and operations for Transition, career and job placement
Coordinated for student programs with coordinators, administrators, faculty, student services personnel
and consultants
Developed and coordinated for career counseling services
Helped students in job search assistance, transfer counseling and internship opportunities
Done student workshops on resume writing, interviewing and Soft Skills
Organized and coordinated job fairs on campus and off-campus job fairs
Invited employers and field experts for in-class speaking engagements
Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,
transfer institutions and other resources
Supported students on necessary documentation and procedures on transfer and transition for higher
studies and Internship
Technical Director Training
Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT Certi-
fication, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,
Management Courses, ELT-ESL-English Language Courses, English Language Training Certification
Courses, English for Special Purpose for writers Workshop Content and Practice.
IT Certification, End to End Training for Computer hardware and networking courses through ILT and
Managing System Support Team, (IMS) Infrastructure Management Systems, and Faculty Hiring
Written and trained on Software Testing, MCSE, RCHE, CCNA certification Papers
Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation
and operations for Transition, career and job placement
Coordinated for student programs with coordinators, administrators, faculty, student services personnel
and consultants
Developed and coordinated for career counseling services
Helped students in job search assistance, transfer counseling and internship opportunities
Done student workshops on resume writing, interviewing and Soft Skills
Organized and coordinated job fairs on campus and off-campus job fairs
Invited employers and field experts for in-class speaking engagements
Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,
transfer institutions and other resources
Supported students on necessary documentation and procedures on transfer and transition for higher
studies and Internship
Senior Instructional Designer and Trainer
Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT Certi-
fication, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,
Management Courses, ELT-ESL-English Language Courses, English Language Training Certification
Courses, English for Special Purpose for writers Workshop Content and Practice.
Written and trained on Software Testing, MCSE, RCHE, CCNA certification Papers
Learning BPO Essentials Communication training, Learning BPO Essentials Technical Training, Micro
Processors, Operating Systems, Distributed Computing, Networking, Network Security, programming
Languages, Software Testing
Assisted Career Placement Coordinators and Placement Officers with the coordination, implementation
and operations for Transition, career and job placement
Coordinated for student programs with coordinators, administrators, faculty, student services personnel
and consultants
Developed and coordinated for career counseling services
Helped students in job search assistance, transfer counseling and internship opportunities
Done student workshops on resume writing, interviewing and Soft Skills
Organized and coordinated job fairs on campus and off-campus job fairs
Invited employers and field experts for in-class speaking engagements
Supported students by facilitating, promoting and coordinating contacts with employers, recruiters,
transfer institutions and other resources
Supported students on necessary documentation and procedures on transfer and transition for higher
studies and Internship
Senior Technical Writer / Editor Health Plan Systems
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-
dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training
and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain
Products and Services Documentation
Dental Insurance Software Products documentation: HPS Clearinghouse is the portal for payers and
Providers for transmission of EDI. HPS Clearinghouse receives electronic files (both HIPAA compliant
and proprietary) and transmits between Providers of service and Payers. HPS Clearinghouse is fully
compliant for Confidentiality and Security in addition to being certified for EDI.
HPS Clearinghouse is fully compliant for Confidentiality and Security in addition to being certified for EDI
Contribution Management including billing & receipt, Master Contract Maintenance, Eligibility & adminis-
tration, Pre-authorization module, Member service module, Utilization Module Case Management, Eligi-
bility query Claim status query Pre-authorization requests Disease Management capabilities Claim Pro-
cessing (Medical, Hospital, Prescription Benefits, Vision, Dental, Hearing, and member and dependent
administration. Whitepapers on Automatic Clearing House operation for third party operations for bank-
ing, medical insurance (Life and Dental claims)
Technical Writer / Editor Mphasis (HP)
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-
dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training
and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain
Products and Services Documentation
Research on SAML and its Implementation, IPSEC VPN, SSL VPN, Access Control Appliance (IPSec),
Virtual Firewall (Cloud Firewall), Command Line Interface Manual, SNMP documentation. Incident , Re-
quest , Change and Transitions Dash board maintenance, SAML, Identity assurance, IPSEC VPN, SSL
VPN, Access Control Appliance (IPSec), Virtual Firewall (Cloud Firewall),
Cryptography, Ciphering , Encryption , Deciphering on Cloud Key Stores, Key Values, Cipher Suites,
SSL, RSA, DES, CBC, SHA, RC4_40 MD5, DHE, Digital Signature ,ECDSA, Kerberos, SRP, PSK,
IPSEC VPN, SSL VPN, Access Control Appliance, Virtual Firewall, Cloud Firewall, CLI Command Line
Interface Manual, Data Center, Private Cloud, Public Cloud , Hybrid Cloud , SAAS Software As A Ser-
vice ,PAAS Platform As A Service, IAAS Infrastructure As A Service , Cloud Infrastructure Auditing, Mo-
bile commerce and Electronic Commerce Security
Application Security, Wireless and Mobile Security, Internet and Network Security, Malware and Hard-
ware Security, Compliance and Policy, Identity and Access Management, Data Loss and Recovery, ITIL,
COBIT and ISO 27001 security frameworks, Linux administration, Single Sign on implementation for
mobile and internet- papers and product demo for Templeton USA, Branch automation for Cooperative
Banks in India, Bangladesh, Kenya and Nigeria.
Assistant Manager Documentation1 Accel Frontline Limited
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-
dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training
and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain
Products and Services Documentation
Market Research writing and editing documentation, data analysis, proposal writing and question-
naire design, Surveys of households, individuals and private companies, Writing and designing emails
for marketing campaigns, Compiling information from a wide variety of sources and then interpreting and
presenting that in a editorial / book format. Industry Data Profiling, Accurately monitoring, investigating
and analyzing all statistical information. Advisory services (Reports, charts, graphs and recommenda-
tions) to a variety of audiences. Activities like Databases preparation and filing, Collating and analyzing
quality statistical data, investigating and documenting key data and information (highlight, fact finding,
trends, and predictions) to prepare Reports.
Online Marketing Support documentation, For the management of key marketing channels including
SEO, paid search, affiliate marketing, media, email marketing, cooperative marketing, comparison shop-
ping engines, and social media. Lead generation responsible for gathering business with the use of On-
line Marketing, SMS Campaigns, interactive advertising, Online Ads, blogging, blog advertising, Portals
and Email, blogs, online publications and web events. On Demand Marketing Communication and Edit-
ing Services documentation: Marketing Communication Content writing and Editing, Internal communica-
tion management,
Web Content Writing, Revamping intranet sites, Web content writing for digital strategies strategy as-
sessment and consulting for Web domains, Web hosting, Gaming, Digital Social Media, Content Man-
agement, Digital Advertising, Digital Corporate Communication, digital Identity Management, business
analysis and architecture design for Customized ERP , Customized CRM, Digital Architecture, Digital
SCM, Digital CMS, user interface design and usability for Digital experience and Digital strategy, end-to-
end web portal and mobile application programming using PHP, database design and integration includ-
ing backend database design and integration using MYSQL, integration with third-party web services , in-
tegration with legacy business applications in Banking, Insurance, Retail, Shopping Carts, Manufactur-
ing and Logistics Verticals.
AccelUMS (University ERP), Accel Prodigy (School Education ERP), Fedex HRMS (Logistics ERP), Inci-
dent and Transitions Dash Board Maintenance ERP (eProsys), Managed Services Networking Solu-
tions ERP (Net Relations).
Anti-Money Laundering white paper, Basel II Risk Management Banking solution white paper, Swift sub-
system support for banking Branch automation system, ETL extraction software for banking, Best B
banking ERP, Vision Plus Credit Card Management Software, Base24 Private banking Software ,MIS
SSL and SET security for banking and Card Industry
ISO9001QMS, 27001 ISMS, HIPAA and HL7 (privacy, security on claim and grant for Life, Dental, trans-
port segments), COBIT Control Objectives for Information Technology, ITIL and ISO 20000 / BS
15000, ISO, CMM, RMM, BASEL II Risk Management and Banking and Financial Industry Security
Risk , ISMS, ISM3 (Information security Maturity model)
Deming cycle (Plan-Do-Check-Act) , ISO 27001:2005 (Information Security),ISO 20000:2005 (IT Service
Management), BS7799, ISO 17799 or ISO/IEC 27002:2005, ISO/ IEC 27005:2008 , ISAE 3402[Interna-
tional Standard on Assurance Engagements ISAE 3402] , SSAE 16 [Statement on Standards for Attesta-
tion Engagements (SSAE) 16] , SAS 70 [Statements on Auditing Standards 70 ] Information Security
Compliance Policies and Procedures, Certification and Accreditation activities documentation. , ISO
22301 for Business Continuity
Assistant Manager Documentation Riversand
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-
dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training
and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain
Products and Services Documentation
Customer Engagement software, Supply Chain Management ERP and Billing and Tracking ERP, Prod-
uct Information Management (PIM) ERP, Product Data Collaboration, Product Data
Synchronization ,PLM Product Lifecycle Management ERP, Master Data Management ERP, E-Banking
SOP Standard Operating Procedures, PMP certification Training, LEAN Methodology, and AG-
ILE Methodology, SCORM Sharable Content Object Reference Model ,Section 508 eLearning compli-
ance standard , DITA Darwin Information Typing Architecture
Technical Writer Comodo Security
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-
dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training
and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain
Products and Services Documentation
Revamping the entire Wikipedia contents for Trustix. Rebranded around 10 products in a very short time.
Worked collaboratively with other documentation team members to complete tasks such as reviewing
peer content, writing product documentation according to departmental guidelines, and development of
internal documentation standards and methodology. Coordinate with a team of UK-based documentation
team and off shore teams to ensure that all documentation deliverables meet requirements for
developmental edits, Managed Product overview, Pilot overview, Re branding documents, Sales force
script / conversations, Proof of concept development, and Pilot projects. Benchmarked and helped in
competitive analysis of security products.
Data Loss and Recovery, Trustix Antivirus, Trustix Anti-spam, Trustix Core Linux , Trustix CP++ and
Trustix Xbox Gateway Appliance, Enterprise Application security, High Availability, Vulnerability
Assessment, Public Key Infrastructure, RSA Secure ID, Firewall Operations Automation, Security
Operations Center, Intrusion Detection and Prevention Systems, Deep Packet Inspection Content
Filtering, Data Center security.
Certifications:
2012- Financial Consultant Life Insurance, Insurance Regulatory Development Authority [IRDA], Mumbai
Education:
Year Course University/ College Duration Percentage
1989 STANDARD TEN
10th Class
Sir RCT Higher
Secondary School,
Chidambaram
I Division with
71.4 %
1992 DIPLOMA IN ENGINEERING
DIM [EEE]
Sir muthiah
polytechnic,
Chidambaram
3 years I Division with
80.0 %
1998 BACHELOR OF ENGINEERING B.E
[EEE]
Annamalai University,
Chidambaram
3 Years and
6 months
I Division with
66.66 %
2002 MASTER OF BUSINESS University of Madras 3 years I Division with
ADMINISTRATION - M.B.A
[Management Information systems
and Marketing]
64%
2005 MASTER OF ENGINEERING M.E.
[CSE]
Anna University,
CHENNAI
2 years I Division with
73.0 %
Others
2009 M.A Master of Arts(English Linguistics Translation Studies) -Annamalai University – 60.0 %
2008 PGDIT Post graduate diploma in Instructional Technology – Annamalai University – 59.5 %
2007 M.A. Master of Arts (Mass communication and Journalism) - Alagappa University –58.5 II division
2005 M. Phil Master of Philosophy(Software Product Marketing) Effectiveness of Micro ERP–
Alagappa University – II division
2002 PGDSQC-Post graduate diploma in software quality control, IIQA, Thiruchirapalli - 2 years - I
division – 62%
2001 PGDSM -Post graduate diploma in software marketing - Central university, Pondicherry - 1 year - I
division
2000 MFT -Master of foreign trade(International business) - Central University, Pondicherry - 2 years - II
Division
1993 PGDHE – Microtech Computers(Computer Hardware, Assembling, Board level, Chip level, SCO
Unix) – I Division
1993 PGDSD – NCCT Chennai (Unix, C, AutoCAD) – I Division
1993 PGDCA – Brilliants Computers Chennai (Clipper, Cobol, PC office, Project) – I division
Personal details:
Languages: English, Tamil and Hindi, Date of Birth: 01/05/1974, PASSPORT: Date of expiry: 25/02/2019,
Expected CTC: Negotiable
Yours Faithfully
SRI RAM. S
Other Freelance Training and Writing Experience (6 years)
Mar 2015 – Till now, HR Director (Learning and Talent Development), Head and Task Consultancy, Chennai
- 3 Months
Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT
Certification, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,
Management Courses, ELT-ESL-English Language Courses, English Language Training Certification
Courses, English for Special Purpose for writers Workshop Content and Practice.
Did Training for Placements in the following verticals from Entry Level to Senior Executive Level for IT
and ITES Segments (BPO, KPO, LPO, Software Testing Services, Technical Communication and
Documentation, Web Development, LAMP, SEO, SEM, Dot Net, Java Programmers, Customer service
Executives, L1, L2, TLs, TMs), ERP and CRM (SAP, Tally), Office Management (Accountants, Finance
Analyst, HR Juniors, Admin Executives, Office Managers, Legal Juniors),
Written Expert Resumes as Service
Created Network and Distributed Resumes as Service
Created Brand Identity and Visibility through Social Media Profile Writing (LinkedIn, Facebook, Twitter)
Trained Candidates on BPO Essentials Communication training, BPO Essentials Technical Training,
Voice and Accent
Trained Candidates on Basic HR, SAP HCM, Digital HR, Digital Marketing, Soft Skills Development
(Communication Training, Soft Skills training, English Basic and Advanced Speaking and Writing
Training), Training and Mentoring (HR Training, Train the Trainer Mentoring, Strategic counseling,
Trainers, Faculties, lecturers, Professors, Principals, Course Coordinators, SBU-Branch Heads
Insurance), Interview preparation Training
Competitor analysis, Industry Research and Inside Sales
Campus Orientation, HR Events and counseling
Writing their Main website content and Recruitment and Elearning micro site contents.
Basic HR training Digital HR Training, Digital Marketing Training, SAP HCM training
Jan 2015 - Feb 2015, Product Analyst, ThorSignia, Bangalore - 2 Months - DITA Technical Documentation
and Web Content
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-
dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training
and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain
Products and Services Documentation
Customized ERP (Mobile Application and Web portal) including Real Estate Management Systems, Travel
management Systems and Wellness Maintenance Systems, Shopping Cart.
Sep 2014 - Nov 2014, SAP HCM Consultant and Trainer, Victronx, Chennai – 3 Months – SAP HCM training.
Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT
Certification, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,
Management Courses, ELT-ESL-English Language Courses, English Language Training Certification
Courses, English for Special Purpose for writers Workshop Content and Practice.
Basic HR training Digital HR Training, Digital Marketing Training, SAP HCM and SAP MM training
Jun 2014 - Jul 2014, Product Analyst, Phi-Robotics, Thane - 2 Months - DITA Technical Documentation
Aeronautical, Industrial Products and Packaging, Mechatronics and Embedded Systems Domain
Products and Services Documentation
DITA Implementation: DITA Transition Plan, (Understanding all types of Documents (MS office, PDF, HTML
and so on), Learning single sourcing, Learning structured Authoring, Learning HTML, Learning CSS, Learn-
ing XML, Learning Doc book, Learning DITA (DITA MAPS, DITA TOPICS ETC), Learning Editors and XML
programming (XMLMind, OxygenXML, Syntext, Serna, Mindtouch, Easy DITA, EPIC Editor, XMLSPY), Prac-
ticing on sample files and data, Implementing HTML, Implementing CSS, Implementing XML (XSLT,
XPointer, XPath, XLink, XQuery, DTD and X schema), Implementing Doc book, Implementing DITA (DITA
MAPS, DITA TOPICS, Concept, Topic, Task, Reference and Links), Embedded and Robotic applications like
stepper motor, accelerometer, servomotor, transducers and sensors (light, heat, pressure, spike, velocity, X,
Y, Z plane configurations, Fixing ground plate, and so on .Embedded CNC MASM Door Closer driver and
Automatic door Locking and Fuel Injection control.
April 2014 - May 2014, Localization Writer Work from home - 2 month (Unpaid Learning Project)
Translation and Localization
This includes declassification of diagrams and Instructions. For example, none of the worker can understand
Handle with Care, Pretested, Left drive, Left turn or clockwise only and Other Symbols, Images and Instruc-
tions anything written with zero or 360 degrees, since most of the Indian are Right hand users and they do
anti clockwise all operations and rarely clockwise like steering in a car, they do the same with the valves,
which is very dangerous as you are opening from the maximum point as they do with ceiling fan regulator,
Levels 5,4,3,2,1 and not 0,1,2,3,4. This is exactly opposite to many workers from other countries, since No
one can understand instructions like this, do not open from peak shoot to low throttle. Mostly the translitera-
tion when translated will give literary language (like Shakespeare’s play) and not colloquial or very low class
language deviations required for the worker to understand.
Offline and Online Content for Vendor Management, Recruitment, Facilitation, Consulting and Training for
Mechanical Electrical and Plumbing, Erection, Commissioning, Utility, Turn Key and Liaison needs for Re-
newable Energy, Energy Alternative , Biomass , Solar , Geothermal , Hydro , Hydrogen, Nuclear , Wind , Al -
ternative Fossil Fuel Oil Shale, Alternative Fossil Fuel Methane Hydrate, Alternative Fossil Fuel Tar Sands
Energy, Waste to Energy, Ocean Energy, Oil, Natural Gas, Coal ,Conventional Energy for Hydrocarbon,
Manufacturing, Packaging and Automobile Industries.
Feb 2014 - Mar 2014, Product Analyst, Omnitech Resources, Chennai - 2 Months - DITA Technical Docu-
mentation
Aeronautical, Industrial Products, Mechatronics and Embedded Systems Domain Products and
Services Documentation
For the Client Perfint, India Embedded and Robotic applications like stepper motor, accelerometer, servomo-
tor, transducers and sensors (light, heat, pressure, spike, velocity, X, Y, Z plane configurations, Fixing
ground plate, and so on using LPC1768 ARM Cortex-M3 processor, A3977, LSM303DHL, DP83848Eth,
FT232RL , MCP1826S , MCP2551, NXP LPC1768, TXB0108, ADXL345.
June 2012 – Oct 2013, Information Developer, LIQVID eLearning Services Private Limited, NOIDA, - 16
months
Information Developer
Written Content for end-to-end web portal and mobile applications using PHP, AJAX, JAVA SCRIPTS,
JSON, HTML5, J2ME, database design and tested , integrated backend database design and
integration using MYSQL, integration with third-party web services , integration with legacy business
applications in Banking, Insurance, Retail, Shopping Carts, Manufacturing and Logistics Verticals.
Quality assurance and comprehensive testing for Web development and Design, portal performance,
optimization and tuning including Performance Assessment and Tuning for Web Portals and Mobile
applications, web portal server administration and maintenance, web portal enhancements from
Traditional Static website to modern Social Media web portals,
Digital events including Digital Web Conference and Mobile Conference, Digital Classrooms, Digital
Collaborative Seminars, 3G and 2G Video Conferencing, Website and Portal development, Mobile
Application Development, Ecommerce & Shopping Carts, Game Development, Domain Registration &
Web Hosting, Branding, Graphic Designs, Online & Social Media Marketing, Digital Website, E-
Commerce, Responsive web design, CMS, Payment Gateways, SSL certificate, Page Content for
website and Shopping Cart.
Strategic Information Services (Presentation PPTs) documentation: Information support for Consumer
Strategies, Growth Strategies, Go to Market Strategy, Customer Acquisition Planning, Multi Channel
planning &other strategies and Publishing
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies,
procedures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management
Training and Documentation
SOP Standard Operating Procedures, PMP certification Training, LEAN Methodology,
and AGILE Methodology, SCORM Sharable Content Object Reference Model ,Section 508 eLearning
compliance standard , DITA Darwin Information Typing Architecture,
Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies, proce-
dures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management Training
and Documentation, ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain
Products and Services Documentation
ETL extraction software for banking, Best B banking ERP, Vision Plus Credit Card Management
Software, Base24 Private banking Software ,MIS SSL and SET security for banking and Card Industry
Banking Products Documentation (Multiple Banking Products (Global Payment, Branch Automation,
Private Banking and Core banking), Banking and Financial Institutions documentation, Industrial Design
and process documentation B2B publications on Payment gateways analysis, Benchmarking on
products like MGPay, EBay and others,
Dental Plan Life Plan, HIPAA Validate 4010 and 5010 transaction formats HL7, HL7 (privacy, security
issues on claim) Claim and grant for Life segments Claim and grant for Life Dental segments Claim and
grant for Life transport segments HPS Clearinghouse receives electronic files (both HIPAA compliant
and proprietary) and transmits between Providers of service and Payers.
Aeronautical, Industrial Products, Mechatronics and Embedded Systems Domain Products and
Services Documentation
Identified lots of diagrams and part numbers, wrote in decent English the operations and categorized their
related content according to the DTD structure to be stored in a Centralized Database. I have a background
in Electrical engineering, Electronics, Mechanical CADD Drawings and good English with HTML, DITA XML,
and OXYGEN XML.
Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT
Certification, IT Introduction and Awareness Courses, University Courses, IT Retail Training Courses,
Management Courses, ELT-ESL-English Language Courses, English Language Training Certification
Courses, English for Special Purpose for writers Workshop Content and Practice.
Insurance Certification Training, IRDA Financial Consultant Exam preparations (IC 33- Life
Insurance) , IRDA Financial Consultant Exam preparations (IC 34- General Insurance), Certificate
in Insurance Salesmanship (CIS), Certificate in Foundation of Casualty Actuarial Science (Non-
Life) , Pre-licensing test for Insurance Surveyors on behalf of IRDA)).
ELT-ESL-English Language Courses, Linguistics, Phonetics, Morphology,
Syntax, Semantics, Translation, Text, Speech, Word Processing. English Language Training for High
school students K6 to K12, English Language Training for UPSC Main Paper, and MAT Management
Aptitude Test, GRE Graduate Record Examinations, SAT Test, Basic Voice Training (Accent
Neutralization) and ITES Basics for BPO and KPO.
Learning soft skills for Employability, Communication Skills (Verbal Communication, Body
Language, Physical Communication, Writing, Storytelling, Visual Communication, Humor, Quick-
wittedness, Listening, Presentation Skills, Public Speaking, Interviewing), Leadership(Team Building ,
Strategic Planning , Coaching , Mentoring , Delegation , Dispute Resolution , Diplomacy , Giving
Feedback , Managing Difficult Conversations , Decision Making , Performance Management ,
Supervising , Managing , Manager Management , Talent Management , Managing Remote Teams ,
Managing Virtual Teams , Crisis Management)
Influencing (Facilitation, Selling, Inspiring, Persuasion, Negotiation, Motivating, Collaborating),
Interpersonal Skills (Networking, Interpersonal Relationships, Dealing with Difficult People, Conflict
Resolution, Personal Branding, Office Politics), Personal Skills ( Emotional Intelligence , Self-
Awareness , Emotion Management , Stress Management , Tolerance of Change and Uncertainty ,
Taking Criticism , Self Confidence , Adaptability , Resilience , Assertiveness , Competitiveness , Self-
Leadership , Self-Assessment , Work-Life Balance , Friendliness , Enthusiasm , Empathy),
Creativity (Problem Solving, Critical Thinking, Innovation, Troubleshooting, Design Sense, Artistic
Sense), Professional Skills (Organization , Planning , Scheduling , Time Management , Meeting
Management , Technology Savvy , Technology Trend Awareness , Business Trend Awareness ,
Research , Business Etiquette , Business Ethics , Diversity Awareness , Disability Awareness ,
Intercultural Competence , Training , Train the Trainer , Process Improvement , Knowledge Management
, Writing Reports and Proposals , Customer Service , Entrepreneurial Thinking), Basic communication,
Email, Chat, SMS, Resume preparation, Interviews and discussions, Basic BPO, Voice and Accent
Versant
English Language Training Certification Courses, Pearson Versant Certifications (Speaking, Writing and
Placement), CELTA, Certificate in English Language Teaching to Adults, Young Learner Extension to
CELTA , DELTA (Diploma in English Language Teaching to Adults) , IDLTM (International Diploma in
Language Teaching Management), ICELT (In-service Certificate in English Language
Teaching), TKT (Teaching Knowledge Test) , CELT-P, CELT-S, TEFL (Teaching English as a Foreign
Language), CLT Communicative language teaching, TBLL Task-based language
learning, TEFL Teaching English as a Foreign Language, TESOL Teaching English to Speakers of Other
Languages, TESL Teaching English as a Second Language, IELTS (International English Language
Testing System) , SELT Secure English Language Test
English Language Training Certification Courses, The process for each Assessment and testing program
involves System Training, Content Training, Certification, Scheduling, Calibration, Scoring and
Mentoring, Pearson Versant Certifications (Speaking, Writing and Placement), CELTA, Certificate in
English Language Teaching to Adults, Young Learner Extension to CELTA , DELTA (Diploma in English
Language Teaching to Adults) , IDLTM (International Diploma in Language Teaching
Management), ICELT (In-service Certificate in English Language Teaching), TKT (Teaching Knowledge
Test) , CELT-P, CELT-S, TEFL (Teaching English as a Foreign Language), CLT Communicative
language teaching, TBLL Task-based language learning, TEFL Teaching English as a Foreign
Language, TESOL Teaching English to Speakers of Other Languages, TESL Teaching English as a
Second Language,
IELTS (International English Language Testing System) , SELT Secure English Language Test,
American Institute of Certified Public Accountants (AICPA), California Assessment of Student
Performance and Progress (CAASPP), California High School Exit Examination (CAHSEE), California
State University English Placement Test (CSU-EPT), Certification / Recertification (All Programs),
College-Level Examination Program (CLEP), EL Teach / TEEFT, Georgia Assessments for the
Certification of Educators(GACE), GRE (Graduate Record Examinations), HiSET Exam (High School
Equivalency Test) ,
Praxis Core Academic Skills for Educators Test, Praxis II Subject Assessments (Art and Content,
Physical Education Content and Design Tests Only), Praxis II Subject Assessments (All Other Tests),
SAT On-Campus Program , School Leaders Licensure Assessment (SLLA) and School Superintendent
Assessment (SSA) , Siemens, TExES Bilingual Target Language Proficiency Test (BTLPT) / Languages
Other Than English (LOTE) / English Language Arts and Reading (ELAR), TOEFLIBT Speaking and
Writing, TOEFL Junior Speaking and Writing, TOEFL Primary Speaking and Writing, TOEIC
Speaking and Writing, TWE(Test of Written English)
Writing Practice, Ghost Writing, Technical Writing, Scientific Writing, Academic Writing, Creative Writing,
Marketing communication, ELT and Grammar Writing, Business Writing , Magazine Writing,
Marketing Writing, Life Story Writing, Autobiography Writing, Writing for Publishing,
Travel Writing, Descriptive or Feature Writing, Research Writing , Journal Writing , Resume Writing ,
and Script Writing, DITA and Technical Writing.
Target Roles:
Blogger, Word Jockey, Word Smith, Language Editor, Copy Writer, Brand Ideator, Content Curator,
Contributor, Subject Matter Expert, Reviewer, Proof Reader, Web Content Wrangler, Operations Analyst,
Enterprise Core Search Technical Capability Engineer, SEO, Project Development and Commissioning
Author , Talent, HCM,HRIS,MIS,HR Generalist, Journalist, Trainer, Information Developer, Content Head
Learning & Development, Content Strategist Specialist, Information Architect, Professor, Lecturer, Faculty,
Illustrator, Technical Product Social Media Business Marketing Information Presales Analyst, Journal Editor,
Digital Content User Experience Publishing Project Manager, Content reviewer, Transformation and
Platform Analyst, Corporate Marketing Communication Writer, Technical Proposal Event Visual Brand
Identity Analyst, Director of Academic Curriculum Development, Assessment and Research , Education
Program Sales and Academic Advising Associate, Director of Training, Instruction Curriculum Projects.HR,
HR T&D, HR L&D, HR Generalist
Non Corporate Retail Training Courses Handled (Written [Classroom/ ILT, CBT, WBT, LMS] or Trained or both) (1 -3 Months minimum each)1. Mother Board chip level Design2. PC assembling, LAMP training3. 8051 Embedded Systems4. PLC fundamentals using Siemens kit 5. Auto CADD with Auto lisp6. ORCAD PCB Design7. Manual Testing, Load Runner, Win Runner 8. Sybase 9. MS office , MS Word Basic and Advanced10. MS Excel Basic and Advanced, MS Access Basic and Advanced11. MS PowerPoint Basic and Advanced, MS Paint 12. Power builder13. Linux 14. Unix15. Apache Server16. PHP17. MYSQL (LAMP)18. Perl and CGI19. C 20. Core java21. JavaScript 22. XML 23. HTML 5 and CSS24. Pascal25. Novell Netware26. MS-DOS27. DBase28. Fox pro29. Clipper 30. Oracle 31. Mainframes32. Base2433. Vision plus Credit Card Management Systems34. MVS35. COBOL36. VSAM37. DB2, 38. PL/1, 39. CICS40. RPG COBOL, and AS40041. Marine Engineering
42. Introduction to Shipping,
43. Economics of Sea Transportation
44. Port Management
45. Strategic Management
46. Business and Shipping Laws
47. Chartering, Ship Management
48. Liner Trade and Multimodal Transportation
49. Marine Insurance, Ship Agency
50. Development of Coastal Shipping in India
51. Maritime Administration
52. Operations and Crew Management
53. International Maritime Regulations and Codes
54. Chartering Policy and Marketing Strategy, and Maritime Logistics
55. Learning MBA Insurance
56. Data Structures and Programming Languages
57. Web Technology
58. UNIX and C Laboratory
59. HTML Lab
60. Networks and Advanced Networks
61. Network Security
62. Micro Processors
63. Operating Systems
64. Distributed Computing
65. Networking
66. Distributed Computing
67. DBMS and Advanced Databases
68. Software Engineering
69. Software Testing, Software Quality Assurance
70. Soft Computing and Intelligence Systems
71. Computational Linguistics
72. Human language technology
73. Machine learning
74. Natural Language Processing
75. Ontology and Semantic web
76. Artificial intelligence
77. Soft computing techniques
78. Neural networks
79. Information Retrieval Techniques
80. Data warehousing and Data Mining
81. Text Mining
82. Operating systems
83. Cryptography
84. Systems design principles
85. Identity and Access control Mechanisms
86. Vulnerability Analysis, Auditing and Intrusion Detection
87. English Language Training Certification Courses
88. Pearson Versant Certifications (Speaking, Writing and Placement)
89. CELTA, Certificate in English Language Teaching to Adults
90. Young Learner Extension to CELTA
91. DELTA (Diploma in English Language Teaching to Adults)
92. IDLTM (International Diploma in Language Teaching Management)
93. ICELT (In-service Certificate in English Language Teaching)
94. TKT (Teaching Knowledge Test)
95. CELT-P
96. CELT-S
97. TEFL (Teaching English as a Foreign Language)
98. CLT Communicative language teaching
99. TBLL Task-based language learning
100. TEFL Teaching English as a Foreign Language
101. TESOL Teaching English to Speakers of Other Languages
102. TESL Teaching English as a Second Language
103. IELTS (International English Language Testing System)
104. SELT Secure English Language Test
105. Software Testing [Certified Software Tester exam (SR0101)
106. Certified Software Test Analyst exam (SR0201)]
107. MCSE
108. Windows 95 Series
109. Windows 98series
110. Windows ME series
111. Windows 2000 Series
112. Windows NT Series
113. Windows XP series
114. Windows 7
115. Windows 8 ( Installing, Configuring, and Administering Fresh and update Exams)]
116. RCHE Red Hat Linux System Administration,
117. RH-124: System Admin-I
118. RH134: System Admin-II
119. RH-254: System Admin-III
120. RH242: Troubleshooting,
121. RH333: Security Services
122. CCNA [Network Fundamentals paper, N+ Networking Fundamentals]
123. Mother Board chip level Design
124. PC assembling
125. HR Training
126. Digital HR
127. SAP HCM
128. SAP MM
129. Digital Marketing
130. Multimedia
131. Instructional Designing
132. Content Writing
133. Technical Writing
134. DITA and Structured Authoring
135. Phonology
136. Morphology
137. Syntax
138. Semantics
139. Phonetics
140. Learning BPO Essentials Communication training
141. Learning BPO Essentials Technical Training