Src webcast july 2014

Enabling Self Service and Mobile with SBM

17July 2014

Ben Cody Vice President Product Management

Ryan Cook Manager R&D

SERENA SOFTWARE INC.

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Topics

• Why are we here? The business need for self-service

• An internal success story: Serena on Serena

• You can do it too: Live demo of key tips and tricks

• Q & A


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Demand for IT Services is Increasing

Sales Discount Approval App

Expense Reimbursement App

Upgrade To SAP 14.0

Improve Intranet Performance

Evaluate Dimensions Upgrade

ENH03452

VM Environment For R&D

Vacation Request System

Add Review Module To HR System

Serena Business Manager helps customers rise to meet the challenge

• Incident Management• Problem Management• Change Management• Configuration Management• Service Level Management• Server Provisioning• Cloud Provisioning

• HR On-boarding/ Off-boarding• Employee Provisioning• Expense Reimbursement• Purchase Authorization• Legal Contract Negotiations• Procurement• Order Mnagement

• Demand Management• Requirements Management• Issue & Defect Management• Change Request Management• Quality Management• Release Management• Work & Project Management

• Clinical Trials Management• Patient Care Management• Suspense / Action Tracking• FOIA Request Tracking• Claims Processing• Financial Product Management• Credit Approvals

Vertical –Specific Business Processes

ALM & Product

Life-Cycle Processes

IT Service Management Processes

Business Service

Management Processes

SBM


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You’re In Good Company

15The Average Number of

Processes Automated By SBM Customers


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The struggle to Manage Incoming Requests

What is the status of all

my requests?

What is IT doing with all those people?

What are all my teams

working on?

What am I supposed to be working

on?


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The Two Minute Test

• Can your users easily access your SBM-based applications?

• Are they aware of all the services you have to offer?

• How easy it for you to funnel, prioritize and track all requests?

• How easy is it for your users to get status updates?

• How good are your user self-service capabilities?


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We Have A Solution

Serena Request Center

Serena Business Manager

IncreasedUser

Satisfaction


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Introducing Serena Request Center

Single Point Of Contactincreases adoption

Instant Request Statusimproves user satisfaction

Unified Request Funnelspeeds routing & resolution

One-Stop Shop For Servicesimproves user perception

Integrated Knowledge Basefacilitates self-service


What’s In The Box

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SBM App Publishing

Enterprise Service Catalog

Rich Request Forms

Unified Request Tracking Incident - Knowledge Alerts

Integrated Knowledge Base


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Live Demo of Serena’s Request Center


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Live Demo of Key Tips and Tricks


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Mobile App “Demo”


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Helpful Links

• How to setup the server component for mobile: http://help.serena.com/orchestrated_ops/mobile/src_mobile_readme.htm

http://help.serena.com/orchestrated_ops/mobile/src_mobile_readme.htm



SERENA SOFTWARE INC. - CONFIDENTIAL

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Call to Action!

Is Serena Request Center right for you?

……….

Work with your account team on a mock-up that could be used to show key internal constituents what’s possible with SBM & SRC…

Visit www.serena.com/sbm

Src webcast july 2014

Technology

Transcript of Src webcast july 2014