SQA Implementation Customer Trainingsmithersregistrar.com.cn/SmithersSQA/media/Smith... · • At...
Transcript of SQA Implementation Customer Trainingsmithersregistrar.com.cn/SmithersSQA/media/Smith... · • At...
Michael Fournier
03/25/14
SQA
TS4 Rules Revisions
Implementation –
Customer Training
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Agenda – Why Rules 4
– Eligibility
– What is SQA Doing
– Changes (and clarifications!)
– Questions
Overview
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TS 4 Rules • Issued 10/01/13
• Effective by 04/01/14
• Changes affect – Clients
– Office staff
– Auditors
Why Rules 4
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• Strengthen the Value & Credibility of ISO/TS16949 • IATF & CB’s “Raising the Bar” • TS Certification = “Good or Improving Performance”
for certified automotive suppliers & CBs • Poor performing suppliers should NOT be
certified • Focus on CB, client and customer performance • Reduced variation between CB’s & oversight offices • Communication & execution is imperative.
Why Rules 4?
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• Customer Project: – SQA is in the process of contacting all certified
TS customers
– Contact all is to ensure
• We will touch base with all our customers
• Validate current conditions
– Manufacturing site extensions
– support sites
– Approach is to go through the schedule in chronological order with prioritization on known “manufacturing site extensions.”
– Attempting to stay a minimum 3 months ahead of the schedule.
What is SQA Doing?
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Manufacturing Site Extensions
Existing site extensions will need to transition
into single certified sites between April 1, 2014
and April 1, 2015
Transition via audit of the site extension (Stage2)
at recertification days.
Any support activities that occur at the former site
extension will also be audited at that time
Corporate scheme can apply if conditions met
New certificate will be issued for the site
Changes/Clarifications
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Eligibility for TS Certification
Manufacturing sites where production and/or
service parts are manufactured and supplied to
automotive customers
Term “subscribing customer” has been removed
The quality management systems must support all
automotive customers (requiring TS or not).
• Should review your current customers to ensure that any
supplier quality manuals for applicability
• Also control plans, FMEA’s , MSA, and other core tools
that may have not been required with term TS
subscribing customer .
Changes/Clarifications
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Certification agreement (3.1)
Must be legally enforceable
States some of the following
Cannot refuse the presence of an IATF Witness Audit
of SQA
Cannot refuse the presence of an IATF representative
or delegate
Cannot refuse the presence of an SQA Internal
Witness Auditor
Consultants cannot be physically present during the
audit or participate in audits in any way
Changes/Clarifications
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Notification of Changes (3.2)
Identifies what material changes require
notification
Include some of the following
Legal & commercial status
Changes in organizational personnel in key roles
IATF OEM special status conditions
Major changes in processes/management system
Failure to inform SQA could result in certificate withdrawal
Changes/Clarifications
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Audit Day Determination (5.2)
Changes in on-site time
1.0 hour added on to the audit on day 1 to review
current score card/performance data
1/3 the on site time to be auditing production processes
Verification of effectiveness for previously identified
corrective actions must be separate and adds time to
the audit.
If the number of employees changes during the audit
then the audit time changes for that audit
Audit day
• 8.0 hours for a full day
• 4.0 hours for a half day
• Exception is auditing off (3rd) shift activities
o Can apply up to 4 hours on one of the days for the audit.
Changes/Clarifications
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Audit Planning (5.7) Pre-audit planning information
Submittal per SQA’s Pre-audit planning letter sent out
approximately 60 days prior to the audit
Auditors use this information to create a performance
based audit plan
Failure to submit • Add time to audit to review before opening meeting (up to
4 hours, depending on the extent of information)
• Separate from the 1.0 hour required review
• Could lead to suspension per 8.1.g
Audit plans more detailed List all manufacturing processes to be audited by shift
Interactions with any remote supporting function`
Which customer specifics are to be audited.
Changes/Clarifications
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On-site Audit Activities (5.8)
New customers since last audit
Implementation of requirements
Manufacturing processes
Stage 2 and Recert – all manufacturing processes
Surveillance – all manufacturing processes during the
surveillance cycle
Auditor must use the Process Flow Diagram, FMEA,
the Control Plan during the audit of the shop floor.
Shifts
All shifts
All audits
Changes/Clarifications
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Audit Findings (Section 5.9) Audit Termination
As agreed between client, Team Leader and SQA
MAJOR CARs can be the basis for this termination
Consequences o Surveillance
• Suspension
• Complete a full repeat surveillance audit within 90 days of
closing meeting date
o Recertification • Suspension
• Complete a full repeat recertification audit within 90 days
of closing meeting date but
• audit must meet the timing of 5.1.1
• If timing exceeded – Stage 1 & Stage 2 audit
o Transfer • Stage 1 & Stage 2 audit
Changes/Clarifications
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Audit Report (5.10)
More content then before
Audit process summary
Includes performance (objectives/targets and
performance thereto)
Support site processes and interactions clearly
described
Copy of the final audit plan maintained as a record
Shall be acknowledged by the client
Use of SQA Opening/Closing Sheet acknowledgement
of report received
If final report provided after audit departure
• Acknowledgement email
• Within 15 days
Changes/Clarifications
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Non-conformity Management (5.0, 6.0 & 8.0)
Major CARs
Surveillance
• Automatic suspension (8.3)
• & notification to IATF OEMs
• Within <15 calendar days (6.7)
o Implement correction
o Identify root cause
o Submit to SQA Auditor
o On-site verification is required (special audit)
Recertification
• Same as surveillance (see above)
• Timing (i.e. when the current certificate expires) may
shorten time for response
Changes/Clarifications
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Non-conformity Management (5.0, 6.0 & 8.0)
Minor CARs
Surveillance
• Auditors are required to justify why the CAR is classified
as a Minor
• Within 60 calendar days
o Implemented correction
o Identified root cause
o Corrective action taken and implemented
o Submit to SQA Auditor
Recertification
• Same as surveillance
• Timing (i.e. when the current certificate expires) may
shorten time for response
Changes/Clarifications
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Non-conformity Management (5.0, 6.0 & 8.0) All CARs
Root Cause Analyses • Shall utilize a documented problem solving method
• Includes 5-Why, 8D, Fishbone, etc.
Corrective Action • Shall be implemented.
• Related to the identified root cause.
Closure within 90 days by SQA • Allows for some time between submittal of corrective
action evidence submission by 60 days and closure per
rules at 90 days
• 100% Resolved
o Only under special circumstances
o Requires on-site verification prior to the next
scheduled audit
Changes/Clarifications
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Non-conformity Management (5.0, 6.0 & 8.0) On-site Verification (5.11.3)
Major • Within 90 calendar days
• If CA is ineffective the certificate will be withdrawn
Minor • At the discretion of SQA
• Within 90 calendar days
• If CA is ineffective
o Major CAR issued against 8.5.2
o Previous Minor is raised to a Major
Verification of CAR next audit (5.11.2) Required for all CARs issued at the previous audit If CA is ineffective
• Major CAR issued against 8.5.2
• Previous Minor is raised to a Major
Changes/Clarifications
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Summary
– These are the highlights!!!!!!!!!!!!
– Client is responsible for knowing the rules
– We highly recommend you purchase a copy
– Buy at AIAG
» https://www.aiag.org/source/orders/prodDetail.
cfm?productDetail=TSRULES-4
– To download the webinar recording of this
presentation
» https://attendee.gotowebinar.com/recording/72
01892778714669313
Changes/Clarifications
Anna Blackstone
Marketing Your Certification
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• Online:
– Website
– Blog
– Email Campaign
– Social Media
– Online Press Releases
• Offline:
– Printed Materials
– Industry Event Displays
– Flags, T-Shirts, other promotional items
There are many ways to publicize your certification:
Marketing Your Certification
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• Used to quickly advertise your
certification on your website homepage
• Provide a link for your visitors to easily
view your electronic certificate
• Print onto business cards, brochures,
and other items for fast recognition of
dedication to quality
Have you seen the new SQA Certification Badges?
Marketing Your Certification
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Example of SQA Certification Badge on ISO
9001:2008 client website homepage
Marketing Your Certification
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• Contact Anna Blackstone for more information & art work files
– 1-866-688-0134 ext. 1110
Did you receive your SQA Certification Badges?
Marketing Your Certification
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Q&A (Who’s your auditor?)
Smithers Quality Assessments
425 West Market Street
Akron, OH 44303
www.smithersregistrar.com
(330) 762-4231 ext. 1440