SPSMontreal - Practical SharePoint IA + Bonus: Social in the Enterprise
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Transcript of SPSMontreal - Practical SharePoint IA + Bonus: Social in the Enterprise
Practical SharePoint Information Architecture(with super extra-bonus social session)
SharePoint Saturday – MONTRÉAL8 février 2014 – February 8th 2014
Merc i à nos commandi ta i res !Thanks to our sponsors !
DIRECTOR & REGIONAL LEAD
Ruven Gotz
AUTHOR
[email protected] @ruveng spinsiders.com/ruveng
MVP (4th YEAR)
SPEAKER
© 2012 Ruven Gotz
SharePoint can be dangerous to your career!
© 2012 Ruven Gotz
Expectations are set very high
Reality: The waters can be rougher than expected…
…but the results can make it worthwhile
© 2012 Ruven Gotz
What is an Information Architect?
http://www.flickr.com/photos/racingmix/274777460/
© 2012 Ruven Gotz
What is a Business Analyst?
© 2012 Ruven Gotz
In the SharePoint world, it’s a bit of a hybrid
© 2012 Ruven Gotz
Dealing with humans in tough circumstances
© 2012 Ruven Gotz
Soft skills matter
You have got to get everyone onto the same page
© 2012 Ruven Gotz
The key to shared commitment is Shared Understanding
© 2012 Ruven Gotz
Visual tools are a great way to get to shared understanding
© 2012 Ruven Gotz
We will cover visual tools that assist with SharePoint
© 2012 Ruven Gotz
Let’s start with Mind Mapping
© 2012 Ruven Gotz
Building a simple mind map
© 2012 Ruven Gotz
Using a mind map for navigation
© 2012 Ruven Gotz
Using a mind map for prioritization
© 2012 Ruven Gotz
Discovery workshops
© 2012 Ruven Gotz
Using a mind map for taxonomy
Dealing with Wicked Problems
Hard(but tame)
Wicked
© 2012 Ruven Gotz
Dialogue Mapping
Facilitation & Mapping
Shared Display
Notation (IBIS)
Dialogue Mapping
http://cognexus.org/
© 2012 Ruven Gotz
A very simple example IBIS map
© 2012 Ruven Gotz
Real example
© 2012 Ruven Gotz
Wireframing with Balsamiq
© 2012 Ruven Gotz
Process mapping
© 2012 Ruven Gotz
This stuff is hard
© 2012 Ruven Gotz
Social complexity makes every problem ‘wicked’
© 2012 Ruven Gotz
Getting to shared understanding is crucial
Visual tools with shared displays can help
Ruven Gotz@ruveng
spinsiders.com/ruveng
Tools Mentioned:- Mindjet MindManager- Balsamiq Mockups- BizAgi Entry Level- Microsoft Visio
SUPER-EXTRA-BONUS SESSION!!!
WOW!
FANTSTIC!
Ok with you?
Understanding Enterprise Social
Ruven GotzAvanade
Goals for this talk
Understand what we mean by “Enterprise Social”•Differentiating it from social/digital marketing•What we can learn from facebook •Two key examples of how social can drive value
Social is the big noise these days
It’s not just a big party!
Twitfacelink?
Enterprise Social?No!
This is digital marketing using social tools
Sell
Image credit
Engage
Get you to buy more…
Recruiting
So, what then is Enterprise Social?
Let me start with a story
Two friends meet again after six months apart
How has this changed with the advent of social networks?
SharePoint: Community is everything
Facebook supports the relationship
Two friends meet again after six months
What are the unique characteristics of this situation?
Geographic Separation
Maybe not that far apart?
CommonCause
Interested in each other & what’s happening
How do these characteristics translate to the enterprise?
Dispersed Team
Common Cause
Care about our team
Give people a way to stay in the loop
How do we allow people who are not co-located the ability to remain connected?
Hint: It’s not just about technology
Modes of communication
E-mail Lync/IM
Asynchronous Synchronous
Bro
ad
N
arr
ow
Webinar/ConfCall
SocialTechnology
What is the supporting cultural shift that’s required?
Working “out loud”
Working Out Loud = Observable Work + Narrating Your Work
Essential ingredient: in order to help others
Result: Shrink the separation
Summary of Story 1
•Bring dispersed workers together virtually•Build the foundation for “continuing conversations”•Remain engaged with your immediate and wider team•How:• Asynchronous, broadcast tools • By Working Out Loud
Story 2: Accessing Knowledge
You’ve got a problem…
Collaborate with peers
Come up with some great ideas…
Deliver an awesome report
It gets filed
In a knowledge base
So that it’s easily searchable
Problem!
Collaborate
or Work Alone
KMSystem
This is hard work, and it’s hard to get people to do this
People aren’t good at searching and they don’t trust the search engines
SLOW
SLOW
Here’s where social can help
Social
KMCollab
Access peoples’ heads
Collaborate or Work
Alone
KMSystem
Has anyone ever worked with Product X in situation
Y?
@Sue did last year
@Bill was the tech lead on that
Here’s a link to the spec, call me if you have questions
Just what I need to solve this
My current social network
Yammer
Search for people, groups and conversations
Ask him my Q
Summary of Story 2
•What’s in the KM system is not always easy to find•Not all the good stuff gets into the KM system•Rapidly accessing people’s knowledge is a HUGE win•Social tools make this fast and easy to do
Goals for this talk
Understand what we mean by “Enterprise Social”•Differentiating it from social/digital marketing•What we can learn from facebook •Two key examples of how social can drive value
I hope I’ve met those goals for you today
Thank You!
M e r c i à n o s c o m m a n d i t a i r e s !T h a n k s t o o u r s p o n s o r s !
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