Sprint MultiLine Application Detailed User Guide · Sprint MultiLine Application Detailed User...

Sprint MultiLine Application Detailed User Guide

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Let’s Get Started:

Welcome! This guide provides an overview on how the Sprint MultiLine application works, including

an overview of all settings. Before the MultiLine application can be used an invitation must be sent

from the company administrator via email or SMS to your phone. Once the invitation is received the

application can be downloaded and registered for use. The invitation will be sent via email or SMS

from [email protected]. An example of both invites are in the appendix.

To help reduce unwanted calls, please register the number with the US Government Do Not Call

database at: https://www.donotcall.gov/

Sprint MultiLine Disclaimers:

Sprint MultiLine uses your personal wireless device to make calls using minutes (traditional cellular or

data). Your personal wireless provider’s coverage will determine when you are on their wireless

network or roaming. You may incur roaming charges (including international roaming) if using Sprint

MultiLine outside of your wireless provider’s coverage area. You may avoid personal wireless plan

charges by selecting WiFi-Only in Sprint MultiLine settings.

End User Charges. In the Sprint MultiLine App, you may select Minutes or Data mode to make calls

which use your personal wireless provider. Your wireless provider's voice, and data rates apply.

Also in the Sprint MultiLine App, you may send texts which will use your personal wireless provider,

unless using WiFi. Your wireless provider’s data rates apply.

You may avoid personal wireless provider charges by selecting WiFi-Only.

For How to Video, refer to the following links:

Sprint MultiLine Set-up MultiLine for iOS Set-up MultiLine for Android Set-up

mailto:[email protected]

https://www.donotcall.gov/

https://vimeo.com/showcase/6234954






Table of Contents:

Sending an Invite: ..................................................................................................................................................... 3

Set up Screens: ......................................................................................................................................................... 3

Android Set-Up Screens: Allow All Settings: ....................................................................................................... 3

iOS Set Up Screens: Allow All Settings ................................................................................................................ 4

Overview of MultiLine Application: ....................................................................................................................... 4

Making Calls: .............................................................................................................................................................. 5

Receiving Calls: ......................................................................................................................................................... 5

To Make a Call:........................................................................................................................................................... 5

Managing Calls: ......................................................................................................................................................... 7

To Send a SMS or MMS Message: ......................................................................................................................... 7

Settings: ...................................................................................................................................................................... 9

Personalize Number .......................................................................................................................................... 10

Call Settings: ....................................................................................................................................................... 10

Call Handling: .......................................................................................................................................................... 12

Manage Availability: ................................................................................................................................................ 13

Contact Settings: .................................................................................................................................................... 14

Voicemail Greeting: ................................................................................................................................................ 15

Sounds: ..................................................................................................................................................................... 15

Picture Messages .................................................................................................................................................... 16

E911 Personal Information: .................................................................................................................................. 16

Usage: ....................................................................................................................................................................... 18

Passcode: ................................................................................................................................................................. 19

Call Notification: ...................................................................................................................................................... 20

Help Settings: .......................................................................................................................................................... 21

FAQ: ...................................................................................................................................................................... 21

Contact Support: ............................................................................................................................................... 22

About Us: .................................................................................................................................................................. 22

Terms and Privacy Policy: ..................................................................................................................................... 23

Appendix: ................................................................................................................................................................. 23

Email Invite Sample: .......................................................................................................................................... 23

SMS Invite: ........................................................................................................................................................... 24




Sending an Invite:

Please refer to the Appendix for an example of an email and SMS invite. After the application is

downloaded and a user has registered, the application will take the user through several set up

screens.

Note: It is recommended the Org ID and Password be written down by the end user for future

reference when registering the application. The Org ID is not case sensitive, but the password is.

Set up Screens:

Once registered, the application will step through several setup screens. To make sure the

application functions properly all screens must be Accepted or Allowed.

Android Set-Up Screens: Allow All Settings:




iOS Set Up Screens: Allow All Settings

Overview of MultiLine Application:

The Android and iOS applications are slightly different. A picture of the application for Android is on

the left side and iOS on the right. Note the menu for calls, messaging and contacts are listed at the

top for Android and iOS are at the bottom.




Making Calls:

For making calls (Make Calls) 3 settings can be configured. The 3 settings are “Minutes Only”, “Data

Only”, or “Choose on Dialer.” Your preferred setting is always visible throughout the MultiLine App.

For additional detail refer to Call Settings below in the MultiLine Setting menu. The default setting is

“Choose on Dialer”

Receiving Calls:

For receiving calls there are also 3 settings. Minutes Only, Data Only or Try Data, Otherwise Minutes.

For additional details, refer to the Settings definition below.

Note: For any calls made over data when on WiFi and the device drops WiFi coverage the

application will seemlessly transition to data.

Note: If the MultiLine user is in Minutes mode for incoming calls the call will invoke the native

dialer. Because of this, if you hit decline/ignore the primary phone voicemail will be used. If you

let the call continue and not hit decline/ignore the caller will route to the MultiLine voicemail.

The volume keys can be used to silence the incoming call ringing.

When using Data Mode it uses the MultiLine dialer and calls will always route to the MultiLine

voicemail, even if it is declined.

To Make a Call:

To make a call, go to Keypad

Make Calls: Outgoing calls can be made via different methods as described below.




Minutes Only: All the calls will be made through minutes or traditional cellular. When Minutes Mode

is used the application will invoke your native dialer or the dialer used on your personal device. This

dialer will be used for outbound calls. A picture of the outbound call using Minutes is depicted

below.

Data Only: All the calls will be made through data. When using Data it is MANDATORY you register

for e911 in case of an emergency. The application will automatically prompt you to enter in the

information prior to using data. Below is a screenshot of making an outbound call using data.

Choose on Dialer: If selected in settings, data or minutes option can be changed from the dialer.

Simply tap on the icon and it will switch from minutes to data. This is the default setting. Once in the dialer the mode can be switched from minutes to data on the bottom right of the screen.




Managing Calls:

When on the Calls screen a call can be managed. If you click on the head icon or on the number a

call will be automatically dialed. To manage details on the call you can select the down arrow key or

hard press on the number or contact and a sub-menu will appear.

The sub-menu allows to send a message, add to contacts, update contact, call details and delete.

To Send a SMS or MMS Message:

Sprint MultiLine has the ability to send SMS or MMS messages. MultiLine supports MMS messages

for pictures and group text. Picture messages support .jpg, .jpeg and .png files. MultiLine also

supports group texts with up to 10 individuals that can be included in a group text. Other picture

files, video and audio are not supported.

To send a message, go to Messages and select the compose icon - Select Pencil/Pad icon. Once

selected it will prompt to input a telephone number manually or select from contacts.




Disclaimer:

• The MultiLine application tries to mimic both Android and iOS native functionality as closely

as possible, however it is not identical.

To Send a Photo:

• Select Compose Icon: a Picture Gallery Icon will appear on the left side of the text input

screen. Once selected there are two options, Camera or Photos.

• Selecting Camera will invoke the camera to take a photo. Once the photo is taken it will

prompt OK or Cancel.

− If OK is selected it will show a processing screen and a Right Arrow Button.

− Be Advised: When the Right Arrow Button is pressed the photo will be sent and the

application will go back to the messaging screen to input and send text. The two are

independent – sending the photo and sending the text.

• Selecting Photos will show the photo gallery on the native or primary device Sprint MultiLine

is installed on.

− Once a photo is selected the Right Arrow Button will be presented.

− Be Advised: When the Right Arrow Button is pressed the photo will be sent and

application will go back to the messaging screen to input and send text. The two are

independent – sending the photo and sending the text.

− Similar to iOS and Android native messaging one can go into Photos on the native

device, search for a photo, select a photo and choose Sprint MultiLine as the option

to send the photo.

NOTE: Only one photo can be selected at a time. If multiple photos are selected from the photo

gallery, Sprint MultiLine will not appear as an option to send the message.

NOTE: Photos taken from within the MultiLine application are stored on the native device in the

photo gallery under a folder name MultiLine.

Similar to iOS and Android native messaging one can go into Photos on the native device, search for

a picture, select a picture and choose Sprint MultiLine as the option to send the picture. The same

steps will present themselves as outlined above.

Photo Gallery Icon

Right Arrow Button




For group texts the application will support up to 10 unique telephone numbers. If 11 is input an

error will appear stating “Allowed only 10” and will not allow the 11th telephone number to be input.

Once the numbers or contacts are finalized select Done at the top right corner and compose the

message. If a text or group text is sent details can be displayed by selecting the menu button on the

top right corner. Once in details recipients can be added or deleted.

NOTE: If a recipient is added or deleted a separate text conversation will be created. A

notification will be provided.

NOTE: The same picture formats are supported with group text.

Settings:

Below is a list of all MultiLine settings. This document will go through each setting. To get to

Settings, click on Menu (red arrow) from the main screen and select Settings:




Personalize Number:

Allows you to personalize your caller ID banners that are displayed with incoming and outgoing calls.

This does not impact the Caller ID displayed on an external device for an outgoing call. That is

managed in the Sprint billing systems. Enter and Sprint MultiLine profile name then hit Save. The

default is “Work” so it will display MultiLine Work.

Call Settings:

Various calling modes can be customized from this page as described below. Call Settings menu

also has Show My Caller ID and Block Numbers menu.

Make Calls: Calls can be made via different methods as described below.

Choose on Dialer: On the main screen for calls there is a toggle that allows the user to

manually toggle between data and minutes calling mode. This is the default setting.

Minutes Only: All the calls will be made through minutes or traditional cellular. When a

number is dialed using Minute Mode the outgoing call will use the personal phones dialer

and minutes to make the call.

Data Only: All the calls will be made through data. When making a call in data mode the

application will not use the native dialer, but instead display the outgoing call within the




application. If connected to WiFi the application will use the WiFi connection. If you move

out of WiFi coverage the application will seamlessly transition to a data connection without

dropping the call.

Receive Calls: Calls can be received via different methods as described below.

Minutes Only: All the calls will be received through minutes or traditional cellular. When

using Minutes Mode the incoming call will use the personal phones dialer to receive the call.

When using Minutes Only mode for incoming calls to route to Sprint MultiLine voicemail the

call must continue to ring until the voicemail is triggered. If the call is declined it will route to

the personal voicemail box.

Data Only: All the calls will be received through data, including WiFi, if connected.

Try Data, otherwise Minutes: If selected, the receiving calls will use data and if data is

unavailable then the application will automatically switch to minutes.

Wi-Fi Only: You can toggle to enable or disable "WiFi ONLY" feature. If disabled you can choose to

receive or make calls through different modes. If enabled all the calls, SMS, and voicemail will be

made and received through Wi-Fi Only.

Show My Caller ID: If off, the MultiLine phone number will not appear on the device receiving the

call.

Blocked Numbers: This feature lists all the numbers which you blocked in the Sprint MultiLine

application. The user will not receive any calls or SMS messages from any numbers in the blocked

number list. Blocking a number can be done in calls, messaging or contacts. Numbers can also be

added or easily removed in the Block Number settings.




Call Handling:

Call handling allows the user to set up simultaneous or sequential ring features.

Sequential Ring: Will ring the primary MultiLine application and then ring each number one after the

other listed in the Add Number list.

Simultaneous Ring: Will ring all telephone numbers listed in the Add Number list at one time.

Add Number List: Input a list of numbers to be used by Sequential or Simultaneous ring. The max

number is 9.




Manage Availability:

This setting has 3 sub-menus Do Not Disturb, Call Forwarding and Availability.

Do Not Disturb: Tap 'Do Not Disturb' to enable it. If enabled all the calls will be sent directly to

voicemail.

Call Forwarding: Tap on 'Call Forwarding' to enable it. Enter the forwarding phone number and then

tap Save. When the Sprint MultiLine number is called the call will automatically will be forward to the

number. The forward function WILL NOT work if you input your primary device number.

Availability: Availability is a feature that allows the application to only be available during certain

times of the day, Monday – Sunday, 24 hours a day. Tap on 'Availability' to enable it. Glide the sliding

bar over the time block to set your available time, and then hit menu tap Save. Any date and time

not in the availability time the call will go directly to voicemail.




Contact Settings:

This setting allows you to set up how contacts will be accessed. There are 3 different settings. In

addition, there are settings to allow how the names will be sorted or displayed.

Once you set up your contacts and you want to change the type of contact or the contact setting

the application will provide a prompt that all existing contacts will be deleted. The existing contacts

can’t be maintained and then change the source of the contacts.

Native: Native allows the contacts from the “native” phone to be copied to MultiLine

contacts.

Local: The Local setting allows the user to manually input the contacts.

Exchange: Tap on 'Exchange' to view all the contacts from exchange server account on

Movius app. Enter the Server address, Username, and Password in the Exchange Settings

page, and then tap Login. The application does support Global Address Book.

If Exchange is selected a Sync Interval will appear. You can customize the synch interval contacts

will synch with the Exchange Server.




Voicemail Greeting:

The Voicemail Greeting has three settings:

Default: This application comes with a default setting that callers will hear when leaving a

voicemail. It will provide the MultiLine number.

Custom: Allows the user to set a customized voicemail greeting.

Spoken Name: Allows the user to record their name.

NOTE: If the MultiLine user is in Minutes mode for incoming calls the call will invoke the native

dialer. Because of this if you hit decline/ignore the primary phone voicemail will be used. If you

let the call continue and not hit decline/ignore the MultiLine the caller will hear the MultiLine

voicemail.

Sounds:

MultiLine has several setting options to customize the sounds for ringtone, messages notification

and voicemail.




Picture Messages MultiLine supports MMS messages for pictures and group text. Picture messages support .jpg, .jpeg

and .png files. MultiLine also supports group texts with up to 10 individuals that can be included in a

group text. Other picture files, video and audio are not supported. Upon the first MMS message the

application will provide a message to go into settings and select the preference on how to download

pictures. If never is selected when a picture is sent to the application there will be a down arrow that

must be selected to download the picture.

E911 Personal Information:

When a user calls 911 using Data or Wi-Fi; emergency services can’t locate the user. Therefore, the

user is required to enter their personal information in the app to enable the feature. Calls in Data

mode will not be allowed until 911 information is registered.

• This feature works in Data Mode or WiFi.

• This feature works only for the resident leaving in U.S., Puerto Rico, and the U. S. Virgin Islands.

• After onboarding when a user attempt to change the calling method from minutes to data, a pop-

up page for E911 will appear.

• If a user is attempting to make a call from Data or WiFi, they have to accept the Terms and

Condition, fill the details and save it.

• Enter personal information to enable E911 Feature.

1. Tap E911 Personal Information on Multiple Number > Work page.




2. Read carefully E911 Terms & Conditions, and then tap Accept.

3. Enter the required information in the fields, and then tap Save.




4. A confirmation dialogue box will appear, tap Accept to save the changes.

The address you have entered will be displayed on the page. The application may provide a

suggested address.

Tap Edit to change the details, and then tap Save to store the changes.

Usage:

This setting displays the data, voice and text usage.




Passcode:

Slide the toggle button to enable or disable this Security feature. The Security feature allows the user

to secure the app with password protection.

1. Set Password for Movius App and tap Next.




2. Write an answer for the given question and tap Submit.

Note: Now when you try to open the app, a lock screen will appear. Enter the password to unlock the

app.

Call Notification:

For iOS it is recommended users make sure the Notifications in Settings (on the primary or native

device) are set to “Show as Banner to Persistence”. This will assure the call pop-up information is

displayed throughut the call, if that is the preferred setting.




Help Settings:

Under Help Settings there are the following options.

FAQ

Contact Support

Run Diagnostics

About Us

Terms and Privacy Policy

FAQ:

This page provide information on frequently asked questions.




Contact Support:

This page allows the user to contact customer care for their corporation. All care calls route back to

the users corporate Administrator. An end user should not call Sprint directly for assistance.

About Us:

This page provides information on app version number and social links, if created by the

corporation.




Terms and Privacy Policy:

This provides the Terms and Conditions and Privacy Policy for the service.

Appendix:

Email Invite Sample:

The text in the email below can be changed. Please refer to the Sprint Detailed Administrator Guide.

Sprint MultiLine

One device. Two lines. Keep business and personal separate with Sprint MultiLine.

Welcome {f_name} {l_name}, (Will have the first and last name)

Your company is adopting Sprint MultiLine, a new communications service that provides you

an additional secure business number for all your business communications on your existing

smartphone and carrier network. The Sprint MultiLine App gives you a separate business

number for all your work calls, texts, voicemail, and contacts while giving you complete

privacy over your personal number.

To get started:

NOTE: Please remove any existing MultiLine App prior to step 1 below.




1. Download the Sprint MultiLine App on your iOS or Android device from the App Store or

Google Play store here: https://sml.moviuscorp.net/store?orgid=2334

2. Activate your account with the following credentials:

Company ID: {market_code} (Will have a specific Company ID)

Username: {u_name} (Will be email or telephone number)

Password: {pwd} (Password is case sensitive)

To reduce unwanted calls, please register this number with the US government do not call

database at https://www.donotcall.gov/

Check out this guide for a quick overview of how to get started and use the service.

http://ecenter.custhelp.com/app/answers/detail/a_id/2656/kw/MultiLine

Thanks!

The Sprint MultiLine Team

https://business.sprint.com/solutions/sprint-multiline

© 2018 M

SMS Invite:

Below is a sample of a SMS invite. vius. All rights reserved.

https://sml.moviuscorp.net/store?orgid=2334

http://ecenter.custhelp.com/app/answers/detail/a_id/2656/kw/MultiLine

https://business.sprint.com/solutions/sprint-multiline

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