Spring Newsletter March 2008 Final

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www.medwynsurgery.nhs.uk.

From Medwyn PracticeBusiness ManagerI would like to take thisopportunity to bring all ourpatients up to date with somenew developments at Medwyn.

In October 2007, in response topatient feedback, we undertookan overhaul of our appointmentsystem. The main objective ofour review was to increase thenumber of pre-bookablescheduled appointments,particularly with the Partners,whilst retaining sufficientnumbers of appointments for

urgent and emergencysituations. The change meantthat we could also stop theprocedure where patients wereasked to call us back at11.30a.m. for afternoonappointments now that dayseasy access appointments canbe booked any time from8.00a.m.

We feel that the change has

gone very well indeed andcertainly we have had a lot ofvery positive feedback on thenew arrangements.In December 2007 we launchedan online facility to enable ourpatients to book advanceappointments with the Doctorsvia the Internet. We advertisedthe service at Reception, in ourwaiting rooms and on the self

check-in screens, and in thefirst two months more than 819patients have signed up for thisservice! More information is

available from reception or youcan sign up on our website atmedwynsurgery.nhs.uk We will

be looking at the best way toexpand the type ofappointments available and it islikely that appointments forblood tests with ourphlebotomists will shortly beavailable via this Internetservice.

The self check-in screensintroduced last year continue to

be a great success as morethan 59% of all check-ins arenow recorded via the computerscreen. This has saved patientstime on arrival and relievedpressure on our reception teamand allowed them to spendmore time with patients whohave queries and requests.

We have had enquiries from

new independent practitionerswishing to use consultingrooms at Medwyn. As a resultthe services being offered fromthe Centre now also includehearing aid dispensing andholistic massage.

The Samaritans decided tomove their clinic time toTuesdays from 4.30 to 7.30 pmin order to make themselvesmore available to working andcommuting patients.

Over recent weeks we haveundertaken our annual,confidential patient survey togather your feedback on ourdoctors, nurses and receptionservices and the generalfacilities at Medwyn. Thesurvey will be sent out to be

fully analysed. We will thenshare the results with theFriends of Medwyn committee,to obtain patient representationand input any furtherimprovements we can make. Abig thank you to all those whotook time out to complete theforms your feedback isinvaluable to us.Deborah Slade

Jean Lacey

I have been with MedwynSurgery for 18 months, and amstill really enjoying my full timeposition as receptionist. Duringthis time I have trained as aphlebotomist, I fill in to help

when the other phlebotomist ison holiday.

-Spring-Newsletter

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I am the link with the Friends ofMedwyn, facilitating the transferof information to the NewsletterEditor. I also oversee thedonations kindly given by theFriends of Medwyn Committee

for the use of Medwyn Centre. Ihave enjoyed this role verymuch.

It is with regret then that I leavethe Medwyn Centre at the endof February to move back toIreland and will miss all theMedwyn patients very much. Iam glad to hand over my FOMwork to my colleague Cathy.

From Editor:It is a double loss, one toMedwyn Surgery and the otherto the Friends of Medwyn. Nodoubt all those who knew herever smiling face at all timeswill wish her happiness andprospects in whatever sheundertakes anew.

Medwyn Patient SurveyThe results of the patientsfeedback, including writtencomments, a patient profile,four tables and three graphsare displayed on the noticeboard in the waiting room of theMedwyn Surgery. Anycomments on the survey resultsmay be dropped in thesuggestion box or on the FOM

notice board. Alternatively, thecomments can be e-mailed toDeborah Slade, PracticeBusiness Manager at the

general Medwyn e-mailaddress.

Useful NHS web siteswww.NHS.UK/Live Wellwww.NHS Direct. Nhs.uk

Patch for FOM raffle

Thanks to Patricia for a verynice stuffed toy (named Patch)has been donated for FOMraffle by.Patricia Ezzard33 Orchard WayDorkingRH4 2JJ

From Jane BrooksCarers Support Mole Valley

(on the first floor of MedwynCentre) offers help and supportto all Carers in the Mole Valleyarea. If you are caring for arelative or friend who has aphysical disability, a learningdisability, a mental healthproblem, a long term illness, isfrail and elderly or is a childwith a disability then you are aCarer. It doesnt matter if the

person you care for is young orold: if he or she is a relative,partner, child or friend, whetherthey live with you or somedistance away, you are still acarer. It might even be that youhave relatives or friends whoare approaching the time whenthey may need your help andyou want to be prepared.

Carers Support

Mole Valley can provideinformation on respite care,benefits and on all kinds ofpractical help. We can visit you

at home or talk to you on thetelephone to find out what youneed and how best we canprovide support. We publish aregular newsletter and alsooffer the opportunity for carersto meet and enjoy a breaktogether by organising outings

throughout the year.We recently held two coffeemornings in the Capel andOckley area to publicise ourservices for Carers and moreare planned in other parts ofMole Valley in the New Year.Do look out for our posters orcontact the office for moredetails.

A new card for Carers, theCarer Emergency Card hasjust been introduced. This canbe carried in your purse orwallet in case you have anaccident or are taken ill and willalert the services attending toyou that you are a carer andthere is someone at homeneeding help.

If you would like a CarerEmergency Card, or you wouldlike information about any ofthe services available for carersplease contact:

Carers Support Mole ValleyReg. Charity No. 108171801306 [email protected]

Samaritans at the MedwynThe new Listening Surgeryprovided by Samaritans at theMedwyn Surgery has nowcompleted nine successfulmonths of operation. It is thefirst time that Samaritans havehad a physical presence at aGP practice. Two trainedvolunteers from the local

Leatherhead & Mid-Surreybranch of Samaritans areavailable every Tuesday

Jean Lacey handing over the

Newsletter responsibility to

Cathy Bateman.

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evening at the Medwyn Surgerybetween 4.30pm and 7.30pm.Eamon Fay, the SamaritansOutreach Coordinator,explained: All you have to doto speak with one of ourSamaritan volunteers is phonethe surgery on 01306 883816

and make an appointment oryou could just turn up on aTuesday afternoon. So far mostof our callers have beenreferred by the doctors or theother medical practitioners atMedwyn; but actually you canmake an appointment yourselfif you need help.

Every one of us has emotionalhealth problems at differenttimes of our life, continuedEamon. These days, lifeseems to be so busy and hectic

that often there is no one whois available to listen. We knowfrom our 24/7 help-line thatmany people would like to talkto someone about their troublesright now. Our volunteers willgive you as much time as youneed to explore feelings ofdistress and will listen inabsolute confidence.

This experiment of anintegrated on-site Samaritansservice at the Medwyn surgeryis working very well, addedEamon. It is gaining popularitywith the patients as more andmore find out that it is available.The Doctors and other healthprofessionals may not alwayshave as much time as theywould like to explore their

patients feelings. Well,Samaritans have that time, andare happy to give it freely topeople in need.

Of course the Samaritans donot operate within the clinicalpathway, but there are anumber of circumstanceswhere people have found ithelpful to talk over their issuesin a session with theSamaritans volunteer. At

Samaritans, concludedEamon, we concentrate onfeelings. We do not offer anyadvice, but we do offer twothings that can really help. Firstour volunteers are trained tolisten in an accepting andeffective way to what ourcallers are saying. Secondly wecan and do give as much timeto listening to our callers as

they want us to give. Over 50years of experience, we findthat applying listening skills andgiving time very often allowscallers to come to terms withtheir issue and to work out away forward for themselves.

Deborah Slade, PracticeBusiness Manager of theMedwyn Surgery, commented:

Our new building has beenspecially designed to enable usto expand the range of servicesto our 8000 patients. As well asa traditional family practice, theCentre offers NHS dentistry, anon-site pharmacy, a base forthe Thamesdoc out-of-hoursservice, physiotherapy, podiatryand a base for the communitynursing staff.However, to be fully well,continued Deborah, patientsneed to be healthy in mind aswell as body. I believe that theavailability of a Samaritanslistening service has alreadyproved a welcome addition tothe other services we offer, andI am delighted by thedevelopment.

Katy PriceBefore joining Medwyn Katyworked as a personal trainer

and fitness instructor inGodalming.

Dr Giovanna Hornibrookwhose profile was reported inthe Summer 2007 issue of theNewsletter has left Medwynsurgery on completion oftraining as a Registrar GP. Shehas conveyed the following

words to Medwyn.

I just wanted to say a quickand very heart-felt thank youto all the wonderful staff andpatients at Medwyn surgery.I had a fantastic year there andthe time really flew by.Many thanks particularly to DrMonella for all hispatience whilst being my trainerand I wish Dr. Julia Hassanas much enjoyment in the postas I had.

Dr Julia Hassan

I am Dr Julia Hassan, I'll be aGP Registrar at Medwyn forone year. I live in Croydon withmy wonderful husband Georgeand my adorable 4 year old sonJojo. I would like to say a bigthankyou for the warm welcomefrom all the staff and I am

looking forward to workinghere.

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New clock

The new timepiece in thewaiting room - have younoticed.Just to remind you of themissed appointments and tostress how important time is forthe Medwyn Surgery MedicalStaff as it is for yourself.

The appointments missed are

December 2007 - 167January 2008 - 144February 2008 126

Conquering Back Pain

(a talk and presentation byCranfold Physiotherapy Centre)

Friends of Medwyn organised atalk on Conquering Back Pain

on Friday 8th February from 7p.m. for 90 minutes at themeeting hall of Medwyn centre.Cranfold Physical Therapycentre has a team of HPCregistered CharteredPhisiotherapists, WendyanneHarrison, Alison Campbell andJenny Dallow. All the three ofthem are MCSP.

The talks by the three covered:1. Back facts,2. Anatomy,3. Diagnosis,4. Self-management,

5. Red flags and 6. How can Phisiotherapy

help?.Each of these topics wasexplained with further sub-topics accompanied by acollaborating OHP display. TheRed Flags listed the following

symptoms for which a patientshould see their GP:

q Significant weakness of legor foot

q Numbness in the perineum,buttock, leg or foot

q Altered bladder or bowelcontrol

q Unexplained weight lossand feeling unwell

q Pain that develops slowlyand gets worse

q Significant night pain.

Under the topic of anatomy, thesub-topics of vertebra, discs,ligaments and nerves wereexplained. The erector spinaeand multifidus in deepermuscles were demonstratedwith an actual model. Evidence

now supports that specificexercise taught by yourphysiotherapist will be the bestway to control and manageback pain.

For more information or for anappointment contact:Cranfold Physical Centre atThe Medwyn Centre, ReigateRoad, Dorking RH4 1SD. Tel:(01306)-740784; web:www.cranfoldphysio.co.uk.It may also help to contact TheChartered Society ofPhysiotherapy in LondonTel: 020 7306 6666; Fax: 0207306 6611; e-mail: [email protected]; and web:www.csp.org.uk.In particular readers can ask for

the clinical guidelines for thephysiotherapy management ofpersistent Low Back Pain (LBP)

Part 1 for exercise and part 2for manual therapy.

There were in all 35 attending.The talk and display by thethree speakers held theaudience keen and attentive. Inthe end, these were the wordsof Ann Heaps, Chairman of theFriends of Medwyn, Thanksfor the exhilarating talks and

display by Cranfold speakers.Judging by the questions beingfired at you, the assembledgroup of back sufferers took agreat interest. Here's hopingCranfold get lots of new customand they creak less as a result.

Future FOM eventsFriday 16th May 2008 Quiznight.Please await details and ask atreception.

Cancer Support GroupJulia Disney reports thatanother meeting iscontemplated in May/June time.Julia and her team are lookingat different ways of contactingmore patients who may benefit

from attending the group.

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Spring Newsletter March 2008 Final

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