Stan Phelps

North Carolina Association of Launderers & Cleaners4819 Emperor Blvd, Ste 400, Durham, NC 27703 • Phone: 919-313-4542• info@ncalc.org

An Affiliate Association of the Drycleaning & Laundry Institute

carolina clean

A Trade Association

Environmental Award Winning

Organization

Spring/Summer

2019

The Dry-Cleaning Solvent Cleanup Act (DSCA) Program re-cently issued its 100th No Further Action status to Sno-White Cleaners and Launderers in Charlotte. The former dry-cleaner operated from 1971-1999 when it was demolished to make way for parking associated with the new Symphony Park at South Park Mall.

Former Dry-Cleaning Site

The owner entered the site in the NCDSCA Program in Sep-tember 2002. The program excavated 2000 tons of contam-inated soil in the redevelopment area and treated the soil on site using thermal desorption.

Over the course of the project, the program installed/sampled 26 monitoring wells to sample groundwater. Two retention ponds were constructed as part of Symphony Park and the program sampled this surface water periodically to ensure it was not impacted by contaminated groundwater at the

DSCA Cleanup Program Celebrates Milestone

Continued on page 4

The North Carolina Association of Launderers and Cleaners (NCALC) will be holding their 2019 NCALC Annual Con-vention on October 25-27, 2019 at the Embassy Suites Raleigh Durham Airport Brier Creek, located in Raleigh, North Caroli-na. The program offers significant value for owners, managers, and key staff of laundry and cleaning operations, and the social events and nearby attractions offer provide lots of interesting activities for everyone, including spouses and significant others.

The Friday evening dinner event will feature a keynote pre-sentation by professional author and speaker Stan Phelps. He is a Forbes Contributor, TEDx Speaker, and IBM Futurist focusing on how customer experience and employee engagement can drive differenti-ation, increase loyalty and create positive word of mouth in busi-ness. Phelps will present “Purple Goldfish: Little Things Make the Biggest Difference in Driving Loyalty and Sales.” Phelps delivers valuable insight and his great presence and energy captivates his audiences. His presentation promises to make this evening both informational and entertaining for all members and guests in attendance.

Our Member Services Committee has been working hard to plan a compelling program for all attendees. On Friday afternoon, attendees will gather for a facilitated roundtable discussion on dry-cleaning equipment technology. The educational program on Saturday will include speakers on employee recruitment and retention, marketing and advertising, plant equipment maintenance, and improving plant production.

Convention Program and Keynote Announced

Continued on page 3

2 Carolina Clean • Spring/Summer, 2019 • North Carolina Association of Launderers & Cleaners

From the President’s Desk

Come Join Us at the NCALC Convention!What a great, productive time was had for our May Board meeting in Asheville. The weather was spectacular, the envi-ronment unique, and the fellowship meaningful. In addition to the board meeting itself, we had a roundtable discussion led by George Self, President of Apple Advertising, that was very enlightening. My big take away was that the purpose of social media is not to blatantly promote your company, its specials or coupons, but to use it as a vehicle to build a relationship

NCALCBusiness Partners

NCALC depends heavily on all of our Associate Mem-bers in conducting our work to promote and support the Fabricare Industry in North Carolina.

Business Partners are those Associate Members who have gone well beyond the basic affiliation of member-ship, to invest financially in our activities.

We extend a special thanks to these NCALC Business Partners who have helped to financially underwrite the activities of NCALC through their significant financial support (e.g. sponsorships, advertising, and other con-tributions.)

Platinum N. S. Farrington LLC

Bronze

Consolidated Laundry Equipment, Inc.

EZ Products International, Inc.

Fabriclean Supply

MCF Systems Atlanta, Inc.

Important DatesAll of these upcoming events are open to NCALC members and friends. Advance registration is usually required for the NCALC events. Mark your calendars and plan to participate. Watch your email and the website (www.ncalc.org) for details.October 25-27, 2019 – NCALC Annual ConventionEmbassy Suites by Hilton Raleigh Durham Airport Brier Creek **8001 Arco Corporate DriveRaleigh, NC 27617 - Friday afternoon Roundtable Discussion- Table-top exhibits by leading suppliers and service providers

to launderers and cleaners- Friday evening Reception with Exhibitors and Dinner with

featured speaker - Annual membership meeting- Saturday educational seminar program- Saturday evening President’s Reception and Recognition

Dinner** Note: This location has changed since earlier announcements.

with the market you serve. Creativity and consistency are key components to make it successful. On Saturday we arranged for a brewery tour of the craft brewer, Highland Brewery, and had an incredible lunch and dinner on the town.

Next up is the Annual Convention and I am excited about what has been planned so far! It is going to be held in Raleigh on October 25th and 26th at the Embassy Suites in Brier Creek. We will have a roundtable discussion on the latest in equipment technology on Friday before dinner, 4 educational sessions on Saturday morning, a host of activities to choose from for Saturday afternoon and of course, excellent fellowship Friday and Saturday night.

The Convention is designed to broaden our members’ exposure to our industry through the educational sessions, fellowship amongst our members and vendor networking events. By simply making the investment to participate, you can take a great deal of pertinent information back to your plants and stores to solve many of those vexing issues and make your businesses more successful.

We hope you will join us and we look forward to seeing you!

David MakepeaceNCALC President

North Carolina Association of Launderers & Cleaners • Spring/Summer, 2019 • Carolina Clean 3

Continued from page 1

Convention Program and

KeynoteAnnounced

The convention will also include lots of opportunities for professional network-ing and fellowship with friends, table top vendor exhibits, and the annual NCALC membership meeting. The program cul-minates with the President’s Reception and Recognition Banquet on Saturday evening.

The Raleigh area is home to many attrac-tions including the North Carolina State Capitol, the North Carolina Art Museum, the North Carolina Museum of Natural Sciences, the North Carolina Museum of History, the State Farmers Market, and a variety of shopping venues. Also, note that the Convention coincides with the last few days of the annual North Car-olina State Fair. So plan now to attend the convention and make a little extra time to enjoy some of the many other area activities.

Watch for full program details and reg-istration info soon.

Environmental Consultants ATC Associates, Meghan Greiner ................................................. 919-871-0999Loureiro Engineering Associates, Inc., Amanda Gonzalez ........... 984-229-7548

Equipment Sales & Maintenance Consolidated Laundry Equipment, Inc .......................................... 800-227-6149EzProducts International Inc., David Brown ................................ 877-906-1818TJ’s Commercial Laundry, TJ Tart ................................................ 919-291-4868 Tri-State Laundry Equipment Co. ................................................. 866-885-5218

Fabricare Industry ConsultantsFabriCoach, LLC -- Jim Groshans ..............................................954-850-3618

Hazardous Waste Disposal MCF Systems, Russ Kent ..............................................800-828-3240, Ext 5644

POS Computer Systems Fabricare Manager, Marcelo Rangel ............................................. 888-299-9493SMRT Systems, Jeremy Straley .................................................. 919-651-0937Spot Business Systems, LLC, Ray Cheshire ...............................801-495-1200

SuppliesCleaners Supply, Inc ...................................................................... 800-568-7768FabriClean Supply ......................................................................... 800-442-7021Fabritec International, Wes Brunson ............................................. 859-653-5609Gurtler Ind., Harold Smith ............................................................. 800-638-7300Kreussler, David Knight ................................................................ 919-280-1040N.S. Farrington LLC ...................................................................... 800-722-0374R. R. Street Co., Jim Just ............................................................... 980-258-3515 UNX Inc. ........................................................................................ 800-827-9294

Associate Member Listing(Alphabetically by Service)

NCALC Associate Membership is extended primarily to providers of equipment, products, and services to launderers and cleaners. (e.g. manufacturers and distrib-utors, consultants, training providers.)

Your Company Ad Could Have Been

Here

Contact NCALC Office by email at

info@ncalc.org or by phone at

919-313-4542to place an ad in

an upcoming issue ofCarolina Clean.

Changes at Your Company? Have there been changes at your Company? Is the name and address label for this newsletter still correct? Are there other key people working for your company, possibly at other locations that would like to receive their own copy of our newsletter?

Send us your changes by email at info@ncalc.org, fax to: 704-461-0531, or mail to: NCALC, 4819 Emperor Blvd. Ste. 400, Durham, NC 27703.

North Carolina Association of Launderers & Cleaners • Spring/Summer, 2019 • Carolina Clean 4

site. Site cleanup and assessment of groundwater and surface water helped the site be redeveloped into parking for Symphony Park and South Park Mall.

For more than 20 years, the Dry-Clean-ing Solvent Cleanup Act Program team has worked to identify and cleanup 427 contaminated dry-cleaning sites in North Carolina. This closure marked a milestone – site #100 closed out with no further action! Thanks to the NC DSCA Program Staff for their hard work and for sharing these photos. The voluntary DSCA program, supported by the NC Association of Launderers and Cleaners, pays for 98% of cleanup costs.

Over the course of the project, the pro-gram installed/sampled 26 monitoring wells to sample groundwater. Two re-tention ponds were constructed as part of Symphony Park and the program sampled this surface water periodically to ensure it was not impacted by contaminated groundwater at the site. Site cleanup and assessment of groundwater and surface water helped the site be redeveloped into parking for Symphony Park and South Park.

For more than 20 years, the Dry-Clean-ing Solvent Cleanup Act Program team has worked to identify and cleanup 427 contaminated dry-cleaning sites in

NC DSCA Program StaffExcavation of Contaminated Soil

Closed Dry-Cleaner

DSCA Cleanup Program Celebrates Milestone

North Carolina. This closure marked a milestone – site #100 closed out with no further action!

Thanks to the NC DSCA Program Staff

Dry-Cleaning Solvent Cleanup Act (DSCA) Fund Statistics

FY 2018-19 (through 3/31/19) Duration of Program (through 3/31/19)

Receipts: Receipts:Solvent Tax Revenue: 126,832.80$ Solvent Tax Revenue: 12,197,212.26$ Sales Tax Revenue: 6,465,853.93$ Sales Tax Revenue: 126,339,725.10$ Petitioner Payments (fee/copay): 110,388.22$ Petitioner Payments (fee/copay): 1,841,409.96$ Misc. (transfer from GS Proj.): 151,490.63$ Miscellaneous: 152,410.56$ Rebate: -$ Rebate: 28,870.11$ Interest: -$ Interest: 7,522,262.17$ Total Receipts: 6,854,565.58$ Total Receipts: 148,081,890.16$

Disbursements: Disbursements:Dept. of Revenue Admin: -$ Dept. of Revenue Admin: 57,272.02$ Reimbursements/Payments: -$ Reimbursements/Payments: 1,963,993.23$ Contracts: 5,084,975.19$ Contracts: 108,862,499.35$ Haz Waste Fees: 72,275.00$ Haz Waste Fees: 1,603,978.41$ County Well Permit Fees: 54,640.00$ County Well Permit Fees: 518,650.00$ Transfer to Inactive Haz Sites: -$ Transfer to Inactive Haz Sites: 400,000.00$ Transfer to Green Square Proj: -$ Transfer to Green Square Proj: 1,291,035.00$ Transfer - Budget Shortfall: -$ Transfer - Budget Shortfall: 6,475,812.93$ DEQ Admin: 1,144,815.29$ DEQ Admin: 18,492,808.06$ Total Disbursements: 6,356,705.48$ Total Disbursements: 139,666,049.00$

Fund Balance as of 4/15/2019: 8,403,680.98$ Encumbered in Contracts as of 4/15/2019: 4,480,035.79$

DSCA Site Statistics (through 4/17/2019) Identified Contaminated Dry-cleaning Sites: 491 Sites Certified: 434 Sites Determined Ineligible: 4 Eligible Sites Not Certified: 53 Sites Pending Closure: 23 Sites Closed: 102

Estimated Contaminated Sites: 1500

Current Number of Operational Facilities: 494

for their hard work and for sharing these photos. The voluntary DSCA program, supported by the NC Association of Launderers and Cleaners, pays for 98% of cleanup costs.

Continued from page 1

North Carolina Association of Launderers & Cleaners • Spring/Summer, 2019 • Carolina Clean 5

fabricaremanager.com 888.299.9493

Fabricare Systems, LLC has provided drycleaning management software and hardwaresolutions for dry cleaners and laundries since

1999. Designed for touch screens, theFabricare Manager POS is user-friendly andfast, truly placing business management

right at your fingertips.

Fabricare Manager POS works equally well forsingle dry cleaning stores, multiple locationsor large chains. A wide array of configurationsettings allows the system to be customized

for the exact way you do business.

SYSTEM SOLUTIONSDESIGNED FOR DRY CLEANERS

Point of Sales Solutions

Assembly Manager

Route Management

Technical Support

Following the April 25, 2019 DSCA Stakeholders Meeting, NCALC Government Affairs Vice President presented Peter Doorn a unique trophy from our association recognizing his service to the State of North Carolina, the Dry-Cleaning Industry, and the Stakeholders of the DSCA Program during his career with North Carolina Department of Environmental Quality (NC-DEQ). Doorn, who will be retiring soon, is currently the Special Remediation Branch Head within the NCDEQ Division of Waste Management. He has been a great supporter and advocate for the Dry-Cleaning Solvent Cleanup (DSCA) program.

Shown below (left to right) are NCALC Past President Mack Davis, NCALC Past President Rita Foley, NCALC Government Affairs Vice President, Peter Doorn with his trophy, and NCALC Executive Director Paul Goodson.

Peter Doorn Recognized

Index of AdvertisersConsolidated Laundry Equipment, Inc ........... 11Drycleaning and Laundry Institute ............... 4, 6Ez Products International, Inc. ........................ 13Fabricare Systems ................................................ 8Fabriclean Supply .............................................. 13Gurtler Industries - Harold Smith ................... 13MCF Systems Atlanta, Inc ................................. 14N. S. Farrington LLC .......................................... 7

6 Carolina Clean • Spring/Summer, 2019 • North Carolina Association of Launderers & Cleaners

 

 

 

NCALC Spring Meeting Held in Asheville

NCALC held its Spring Meeting at the Cambria Downtown Asheville Hotel in the heart of Asheville, North Carolina May 17-19. In addition to the board and committee meetings, highlights of the event included a roundtable discussion on social media mar-keting, dinners at two local restaurants, and a tour of the Highland Brewing Company. The following photos capture some of the activities.

North Carolina Association of Launderers & Cleaners • Spring/Summer, 2019 • Carolina Clean 7

North Carolina Association of Launderers & Cleaners • Spring/Summer, 2019 • Carolina Clean 8

The Best Brands of Equipment Available Knowledgeable and Friendly Sales StaffOur Knowledgeable and Friendly Parts Staff Unsurpassed Customer ServiceOver 10,000 Parts in Stock Three Offices for Your ConvenienceFactory Trainer Service Technicians Over 45 Years Serving NC, SC and VA

714F Montana DriveCharlotte, NC 28216

(704) 395-1234

Here is a sampling of the brands we represent. If you don't see what you need, give us a call. We can help.

PROUDLY SERVING NORTH AND SOUTH CAROLINA AND VIRGINIA FOR OVER 45 YEARS

www.consolidatedlaundry.com

(800) 227-6149

Raleigh530 Maywood Avenue

Raleigh, NC 27603(919) 832-4624

Whether you want to open a new store, retool an existing store, buy parts or need service, we havethe knowledge and experience to handle all your needs in a professional and timely manner.

Why choose Consolidated Laundry for your equipmeny, parts and service needs?

Chesapeake209 Research Drive

Chesapeake, VA 23320(757) 547-5350

Charlotte

North Carolina Association of Launderers & Cleaners • Spring/Summer, 2019 • Carolina Clean 9

10 Carolina Clean • Spring/Summer, 2019 • North Carolina Association of Launderers & Cleaners

Are Youa Member?

If not, what are you waiting for? NCALC membership for laundry and drycleaner operators is linked with membership in DLI.

DLI provides lots of information and handles our joint NCALC/DLI mem-bership applications through their web site at dlionline.org/membership.

Also, see membership info on pages 4 and 5 of this issue.

Susan Smith Johnson, daughter of Louise “Sunny” Smith Houchins, has reported that her mother passed away on Saturday, June 8, 2019 at age 97. Mrs. Houchins, who had remarried some 20 years ago, had been living in Cary, North Carolina with her daughter Susan.

During the 1970s, Sunny worked with her husband and then NCALC Executive Director, Wynne Smith, as an adminis-trator and she became intimately famil-iar with the business and members of the association. Their daughters Susan Smith Johnson and Carol Smith Boykins also actively helped with the association work during that time. Susan said they were so involved in the association, that she felt they probably still had perc flow-ing in her veins. Susan said her dad had given her mom the nickname “Sunny” reflecting on her sunny disposition and smile; and it stuck. When Wynne passed about 1977, Sunny continued to support the association for several years into the mid-1980s.

Past President Mack Davis recalled that for most of Sunny’s working years, the association office was in a small office strip in Cary across from Melba’s

Louise “Sunny” Smith HouchinsRestaurant. The Bulletin was printed in house and the technologies included mimeograph machines, printing press and type, and later high speed copiers. The whole back room of the Association office was filled with printing supplies and antique irons that were donated by a long term member. She drove from their home in Cary to Raleigh when the asso-ciation bought an office condominium off Wake Forest Road in Raleigh.

Davis remembered Sunny fondly, say-ing “She did an excellent job of event

planning for both the board meetings and also the annual conventions. She had good relationships with members and other association executives as well as NID (National Institute of Drycleaners; which it later became when the National Drycleaners merged with the laundry association.

Sunny was a tall lady with a big heart. Everyone loved Sunny and enjoyed talking with her because she was so genuinely interested in them. I am glad to have known and worked with Sunny!”

North Carolina Association of Launderers & Cleaners • Spring/Summer, 2019 • Carolina Clean 11

NCALC Information DirectoryNCALC Office: NCALC, 4819 Emperor Blvd., Ste 400, Durham, NC 27703. Phone: 919-313-4542. Fax: 704-461-0531. info@ncalc.org. NCALC Executive Director: Paul Goodson. Phone: 919-818-1375. pgoodson@ncalc.org

NCALC OFFICERS AND DIRECTORSOffice Name Phone # Email President David Makepeace (919) 524-2845 dmakepeace@medlindavis.com VP Administration/President-Elect Allan Cheatham (910) 612-5202 akcheatham@atmc.net VP Government Affairs Chris Edwards (336) 841-4188 chrisedw@aol.com VP Membership Jeremy Tutt (704) 932-7106 jeremy.tutt1@gmail.com VP Member Services Kyle Crumpton (336) 599-3455 kylecrumpton@yahoo.com Secretary & District Director 6 (Charlotte) Patrick Collins (704) 634-6571 patrick@collinscleaners.com Treasurer Jimmy Lee (704) 375-5741 jimmylee@jonesdrycleaning.com Sergeant-at-Arms Marvin Thomas (828) 253-3692 marvin@swannanoacleaners.com Immediate Past President Rita Foley (919) 286-7421 rfoley@regencycleaner.com Allied Trade Representative Hugh West (804) 221-3698 hughw@fabricleansupply.com District Director 1 (NE) Edwina Johnston (252) 727-4840 edwina@ec.rr.com District Director 2 (SE) Alan Hargis (919) 291-6396 alan@acleanertomorrownc.com District Director 3 (Triangle) Brett Allan (919) 928-5813 ballan@medlindavis.com District Director 4 (Triad) & 5 (NW) Scott Lloyd (919) 923-9123 swlloyd88@yahoo.com District Director 7 (SW) Tom Wilson (828) 648-2817 tom@americancleaners.co Director at Large Wes Brunson (859) 653-5609 jwbrunson@truvista.net Director at Large Larry Hill (704) 399-5525 dandycleaners@gmail.com Director at Large David Knight (919) 280-1040 david.knight@kreussler.com Director at Large Charisse Lassiter (252) 438-5525 classiter11@nc.rr.com Director at Large Kevin Lawson (336) 992-5218 tristate@northstate.net Director at Large Tom Little (800) 722-0374 tlittle@nsfarrington.com Director at Large Tim Vick (252) 559-4040 vickcleaners1@hotmail.com Director at Large Bart Williams (910) 762-0298 bartwilliams@williamsfabricare.com Director at Large Martin Young (704) 786-3011 mayoung58@gmail.com NCDEQ: DSCA Program 919-707-8200 Compliance 919-707-8358, Environmental Assistance: Tony Pendola 919-707-8112DLI (800) 638-2627 / Mary Scalco, CEO, ext. 1101 / Jon Meijer, VP Membership, ext. 1301 / Analysis Lab, ext. 1701DLI District Two Director MarkPollock, 215-345-1470, mark@mysignaturecleaners.com

The articles published in this newsletter are provided for informational purpose and are not legal opinions. NCALC disclaims liability for the statements made by editors, contributors and advertisers in the newsletter.

Are You Receiving Email News from NCALC?NCALC is pleased to send you this newsletter through post office mail several times per year and we hope you find it informative. Did you know that we also send periodic emails with news briefs and other information of interest to the folks working in the Fab-ricare Industry in North Carolina?

If you are not already receiving our emails, let us know.

Send your preferred contact info including your name, company name, and preferred email ID to us by email to info@ncalc.org, fax to: 704-461-0531, or mail to: NCALC, 4819 Emperor Blvd. Ste. 400, Durham, NC 27703.

PRSRT STDUS Postage

PAIDRaleigh, NCPermit #1976

In This IssueConvention Program and Keynote Announced. ......................................1DSCA Cleanup Program Celebrates Milestone.. .. .................................... 1Come Join Us. ................................. 2Important Dates ..............................2Business Partners ............................2NCALC Associate Membership ....... 3Index of Advertisers ........................5NCALC Spring Meeting ................6DSCA Fund Statistics .....................7NCALC Information Directory ......11

IntegrityWe will do the right thing, be honest and fair in our dealings with each other and the public, and deserving of the trust of others.

LeadershipWe will be examples and encourage others to strive for excellence and ad-vocate for and serve the greater good in our actions.

TeamworkWe gain strength, momentum and support in our business, families, and our association by the collective delib-eration of all participants.

LearningWe understand that learning (gaining knowledge) is a life-long, every day requirement for continuous improve-ment in each of our local businesses.

PassionWe approach our industry which is our livelihood, with contagious en-thusiasm, excitement, and devotion to our membership, our employees, customers, and communities.

Our Values

Membership Includes

Join today at www.DLIonline.org or give us a call 800-638-2627

Effortless Web Products A smartphone-ready website, automated post to your brand’s Facebook page and engaging email marketing to your customers.

Apps For Dry Cleaners Apps prepare your staff for any question, stain or fabric. Search any dry cleaning topic or send DLI pictures of damaged garments for analysis. (you may not be liable)

DLI Experts on Demand We hire the experts so you don’t have to. If you have any technical problems or questions, we’ll solve it in one call, email or online chat.

Industry Advice, and Discounts Dry cleaning news, marketing techniques and warnings on problem garments. Members have access to indus-try discounts, networking events and much more.