Spring 2018 U-Turn

Navigator Training

U-Turn: Serving CSU students since 2010One day event that CONNECTS students with CSU Staff or Faculty member and Resources

Provides INDIVIDUALIZED coaching allowing students to tell their story and create an ACTION PLAN for success

Opportunity to attend ongoing Academic Success Workshops

Who do we serve? Students who have received Early Performance Feedback (EPF)

Students who have had Taking Stock conversations with CSU support staff (RAs, Key mentors, C4E Scholar Contacts, etc.)

Students who want to go from good to great

Open to ALL CSU students

How do students hear about U-Turn?

They receive an EPF email, text or RamWeb alert and are specifically invited to U-Turn and can schedule an appointment

Professors, Advisors, Staff, Friends, Posters, Table Tents, LCD Screens

Participating Courses –Select sections of:

• AA 100

• ANTH 120

• BZ 111, 120

• CHEM 103, 104, 105, 107, 108, 111, 112, 113, 114

• COMP 130, 150, 300

• CS 150, 163, 164

• ECON 202, 204

• FSHN 150

• GEOL 120

• HES 145

• HIST 100, 101, 116, 150, 151, 171

• INST 200

• LIFE 102, 103 (lecture and labs)

• MATH 160 and PACe

• PH 110

• POLS 101, 131

• PSY 100

• SOC 100

Navigator Role:Positive

messaging

Academic coaching

Resource referral

Goal(s)Action stepsConnection to resources

Big Picture

Establish rapport, review self-assessment and discuss potential strategies and resources

Help student prioritize their top two or three needs and create an Action Plan with SMART goals

Guide students to relevant resources with a “WARM HAND OFF”

Specific

Measurable

Achievable

Realistic

Time-bound

Positive Messaging and Coaching

U-Turn is geared toward helping students become more successful

Lets students know that CSU cares about their success

Encourages students to be resourceful and resilient

Facilitates growth mindset and use of strengths-based approach

CoachingA working partnership that focuses on the PROCESS OF LEARNING

Students examine their habits of working and current difficulties or barriers to success

Identifying and implementing more effective strategies

Heighten awareness of what it takes to achieve academic success and personal accountability

Keep in mind…30 min MAX with each student (20 – 25 if possible)

Concerned about the student? Do they appear visibly distressed? Suggest the CSU Health Network

Each student will be different

Think outside the box when identifying resources

ResourcesStudent Diversity Programs and ServicesStudent Employment ServicesStudent Leadership, Involvement, and Community Engagement (SLiCE)Student Legal ServicesStudent OrganizationsStudent Recreation CenterStudent Resolution CenterStudents as Leaders in Science (SLS)Study Abroad / Education AbroadSummer SessionTILT The Institute for Learning and TeachingTILT Academic Success WorkshopsTILT Study GroupsTILT TutoringWarner College of Natural ResourcesWomen and Gender Advocacy Center Writing CenterWriting@CSUYou@CSU

DAY (Drugs; Alcohol and You) ProgramsEagle Feather TutoringEducational Opportunity Center (EOC)El Centro Fraternity and Sorority LifeLearning AssistanceLibrary (Morgan Library) Lory Student Center‐ Information DeskNative American Cultural Center (NACC)Off Campus Life Office of Financial AidOffice of International Programs PRIDE Resource CenterRamEventsRecords and Registration (Registrar’s office)Residence Hall Association (RHA)Resources for Disabled Students (RDS)Safety‐ notifications and informationStatistics Success CenterStress Management and Biofeedback Program Stress Management services 

Academic Advancement Center (AAC)/ Student Support Services (SSS)Adult Learner and Veteran Services (ALVS)Advocacy OfficesAsian/Pacific American Cultural Center (APACC)Assistive Technology Resource Center (ATRC)Associated Students of Colorado State University (ASCSU)Black/African American Cultural Center (BAACC)Calculus CenterCampus RecreationCareer CenterCollaborative for Student AchievementCollege of Agricultural Sciences College of BusinessCollege of EngineeringCollege of Health and Human Sciences College of Liberal ArtsCollege of Natural SciencesCollege of Veterinary Medicine and Biomedical SciencesCounseling ServicesCSU Health Network CSU Online

SMART Goals

The Layout – North Ballroom

Case Studies

• Please break into a pairs and discuss your case study

• Consider the following questions:1. What questions would you need to ask the student to better

understand their situation?2. How might you use positive messaging in this situation?3. What academic coaching skills would help you with this

student?4. How might you help the student develop goals or an action

plan?

Logistics and Tech Run-Through

1) Navigators check in & pick up laptop

2) Head to Ballroom & log in to a laptop (eID)– https://secure.casa.colostate.edu/applications/uturn

3) Enter your table number and select the white box to indicate you’re ready to meet with a student.

4) A U-Turn volunteer will bring a student to you.

5) Select the student name from the list, select your name from the drop-down menu, then select the “Assign” button.

If you ‘lose’ the student. You can get backto the survey from the ‘View My Students’ link.

‘View My Students’ page:

6) Information from the student’s self-assessment will appear on the next screen.

7) Review entire self assessment & discuss with student

8) Create an action plan • Remember, SMART goals!

9) Create and name goals.

10) Add steps for the student to meet their goals.• Include a deadline, details for the step, and contact

information if available/applicable.• Remember, SMART goals!

11) Save and add new goals as needed

12) Complete action plan Select Finished when all goals have been added and saved.

13) Select resources• Search for resources

• Resources in blue have representatives at U-Turn

• Select “Save Resource List and Send Email” button to send an email to the student with information about their Action Plan Goals and selected resources.

14) Accompany student to a resource table OR to the check-out station.

• Handoff to one of the resource tables OR check-out table.

• If meeting with a resource table, let student know they must check out on computer before leaving U-Turn.

• Say goodbye!• Student volunteers will assist the students to the

check-out computers and exit.

15) Select the white box next to your table number to show you’re ready to meet with another student.

• This step is very important! If you don’t select this box, your name will not appear on the list to be paired with another student.

16) Repeat until your shift is complete!

• When your shift is complete, check out with the desk staff at the computers by the lobby.– Return lanyard

• You’re done—thank you!

• Wear a green CSU polo or other CSU shirt

• Wear your nametags

• Please arrive for your shift on time

Things to Remember

Thank you