1. What Is Feedback,and Why Is it So Important?SPRING 2013 OPEN CAMPUS VIRTUAL CONVOCATION

2. Lets Start with aScenarioA student submits herwork and doesnt receivea grade or comments fortwo weeks. 3. In This ScenarioWhat could this delay in feedbackmean for the student? Could this mean making the samemistakes on future assignments? Could this make for a badimpression of the onlineexperience? Could this even make thedifference between persisting andgiving up? 4. Thankfully, theres a better wayThis presentation willexamine research to showwhy and how feedbackcan help our studentsavoid such issues and bemore successful. 5. So, Student Feedback:What Is It? 6. feed back (noun)evaluative information derived froma particular process or activity: as in, He gotgreat feedback from his speech and was thusable to improve enough to deliver a knockoutcommencement address. 7. student feed backStudent feedback can include a variety of helpful one-on-one responses from an instructor. Some examples: a phone call to follow-up on a students absence in the LMS a set of suggestions sent along with a paper grade a positive pat on the head message for a job well done a personalized response to a discussion post a class-wide message focusing on areas of improvement in aparticular concept 8. Feedback Matters Online For online learners, feedback isespecially important becauseit represents some of the onlyone-on-one engagement theyhave with their instructors. 9. One-on-One Interaction IsEssential the online classroom might be the onlyeducational outlet in which the one-to-oneinteraction between the instructor and the studentis more important than the textbook, assignments orlectures. . . students have no other gauge of theirability than targeted, specific feedback from theinstructor.The Journal of Educators Online, Volume 3, Number 2, July 2006 10. And Students Crave ThatInteractionInterviews with 100 online learnersat Kent State found that studentscrave interaction with their instructors.Five Pedagogical Practices to Improve Your Online Course,Feb 2013, Vol. 13, Num. 2, Online Classroom 11. Why Are Students Looking forInteraction? Challenges for online students Asynchronous learning Lack of personal contact Potential disengagement canlead to a failure to persist 12. So How Can We Be of the MostHelp?Employ Helpful Feedback to HelpStudents Grow and Improve.Feedback Should:Be TimelyBe PersonalizedBe EngagingModel Critical Thinking 13. Personal FeedbackIf you give them feedback directedto them personally, it reduces somebarriers that naturally develop inthe online classroom.Using Audio to Provide Timely Feedback, Rob Kelly, May 2012, Vol. 12, Num. 5, Online Classroom 14. Personalized Feedback Personalize discussionposts and emails; usestudents names; avoidboilerplate messages. 15. Timely FeedbackIf you give them good feedbackat the beginning thats personal,constructive, and helpful, the qualityof their work [will be better] for thewhole semester.Reciprocal Feedback in the Online Classroom, Rob Kelly, May 2012, Vol. 12, Num. 5, Online Classroom 16. Timely Feedback Respond early & often In e-mails In discussion forums On written assignments 17. Engaging FeedbackOne recent study of online studentsfound that when comments werecommunicated respectfully,Students felt agency. They feltmore involved in the class.Five Pedagogical Practices to Improve Your Online Course, Feb 2013, Vol. 13, Num. 2, Online Classroom 18. Engaging Student Feedback Ask questions that show youve been listening Make points that encourage further thought and conversation Model critical thinking 19. Model Critical ThinkingAsk a yes-or-no question followedby why or why not? It balancesquantitative and qualitative feedback.Five Pedagogical Practices to Improve Your Online Course,Feb 2013, Vol. 13, Num. 2, Online Classroom 20. What Impact Might These PracticesHave on Student Success? 21. Feedback and Student Success Monitoring and feedback is a condition forstudent success. Students are more likely tosucceed in settings that provide faculty, staff,and students frequent feedback about theirperformance.Taking Student Success Seriously: Rethinking the First Year of CollegeV. Tinto, Syracuse University. 2005. 22. Feedback and Student Success In one study of online students classified aspersisters and nonpersisters, results indicated thatapproximately 66% of the nonpersisters mentionedcommunication with faculty as a barrier topersistence. Both persisters and nonpersisters citedinsufficient and unsatisfactory communication withacademicians as a barrier to persistence.(Morgan & Tam, 1999) 23. Feedback and Student Success The role of the instructor is magnified due tothe lack of informal peer-to-peer interactionand the absence of typical non-verbal cuesand spontaneous discussions in a face-to-faceclassroom.The Journal of Educators Online, Volume 3, Number 2, July 2006 24. Good Feedback = Persistence andSuccessIn a recent Open Campus pilot program,Professor Jerry Shawver and his team of mathinstructors led a cohort of developmentalmath students to a 23.5% increase in studentsuccess by communicating often, offeringample feedback, and refusing to allowstudents to fall off the map. 25. Good Feedback = Critical ThinkingAs weve all seen in discussion forumsand writing assignments, the better thefeedback students get, the stronger andsharper their subsequent work becomes.Think about that! 26. Lets Return to the Student in OurScenarioWith helpful feedback, our student (and herclassmates) will be more persistent, moresuccessful, and have a better experience, soremember: Be Timely Personalize Feedback Model Critical Thinking Engage and Encourage 27. Want to start using better feedbacknow?For in-depth tips and real-life examples on using thesepractices in your Open Campus classroom, please view thefollowing Convocation modules on Student Feedback: Announcements Grading Discussions 28. crc@fscj.edu904.633.8496 29. THANK YOU!