Spotlight on Agency Services - Michigan · Vehicle Services. Spotlight on Agency Services, 6...

From the director of Agency Services:

Our theme, Agency Services, is pleasedto provide a full range of printing, mailing,records management, vehicle, travel andquality assurance services. Our success isattributed to our most valuable resource-over240 dedicated employees who make whatsometimes seems impossible possible!

Our Mailing Services area processes $30million in postage each fiscal year, and it’snot as simple as licking a stamp. Through rain,sleet, snow and even the gloom of night, wemake sure the mail goes out.

The Consolidated Print Center (CPC) printsabout 90 million images per year. We print a variety of items, such as deer kill tags, watercraft licenses, vehicle tabs, state warrants (including payroll), EFT statements, andunemployment checks.

Our Print and Graphic folks are out beating the pavement, running the presses, makingthe plates, and designing the artwork, all in an effort to make sure our customers get thebest value for their print needs. If Print and Graphics cannot do the job at the highestquality and the lowest cost, we work with our private sector partners to make sure ourcustomers get the best value.

Vehicle Services provides safe and reliable transportation. We manage a 12,000-unitstate fleet, which includes ordering vehicles, managing motor pools, and operating a fullservice repair facility.

Agency Services also offers expert records management consulting services to ensurecompliance with state law. Our objective is to make it easier for you to manage your records.

The travel program provides safe, cost effective travel services to meet our customers’needs.

Offering all these services requires a focus on quality. The concept is really prettysimple: anyone can get service, but not everyone can get quality service. Our QualityAssurance area supports all areas of the department in offering quality services.

I am so proud to be a part of this organization, but even prouder of the people that makeour organization successful. The spotlight on Agency Services should shine on our people!

Enjoy the following overview of Agency Services.

Joyce VanCoevering,Director, Agency Services

Spotlight on Agency Services

Agency Services director’s office; (left to right)Geneva HawthorneGeneva HawthorneGeneva HawthorneGeneva HawthorneGeneva Hawthorne and Joyce VanCoeveringJoyce VanCoeveringJoyce VanCoeveringJoyce VanCoeveringJoyce VanCoevering,director.

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Infrastructure Services has developed a new program to assist state agencieswith environmental, health and safety compliance issues. Many modern buildingsand facilities, both large and small, require environmental, health and safetyissues to be addressed prior to or during maintenance or construction. “We arepleased to add the Environmental, Health and Safety (EH&S) Program to the listof services we offer our customers,” said Okey Eneli, director, InfrastructureServices. “There are a host of environmental, health and safety requirementsassociated with the construction and maintenance of facilities. The program is awelcome addition to our Design and Construction Division.”

The EH&S Program will offer assistance with wetlands management, hazardousmaterials management, indoor air quality issues, indoor mold investigations, andtraining in a number of health and safety topics. The program will also managehealth and safety for the Infrastructure Services personnel and manage theDepartment of Management and Budget’s (DMB) Soil Erosion and SedimentationControl Program. The EH&S Program is currently working on a major wetlanddelineation for Tenant and Land Services and is providing asbestos awarenesstraining for the Department of Corrections.

Jason Nairn, the program manager, has several years experience in theenvironmental, health, and safety field. “We’re happy to be able to addressour customer’s needs in these areas,” said Jason Nairn. “There has been muchinterest in the program already, and we are just getting started. So far, wehave completed several wetlands projects, worked on two mold investigations,and provided training to hundreds of Department of Corrections employees.”

Also working in the program is Brandie Jacobs, who also has several yearsof public and private sector environmental health and safety experience. EH&SServices Program is available to answer questions and provide information andassistance for DMB and agency managers at 517-241-2188 or via e-mail [email protected].

Infrastructure Services introduces new program

The end of an eraoccurred on May 31.After 60 years, thefamiliar postage stampsperforated with theletter “M” are no longeravailable to stateagencies. AgencyServices discontinuedthe inventory and saleof these stamps. Thechange was promptedby the availability ofmore cost-effectivepostage alternatives.

In brief...

From June throughNovember, 2002, theDepartment ofManagement andBudget will be movingstaff to consolidatefunctions for a bettercustomer service focus.The moves will affectover 300 employees.

The employees ofInfrastructure Servicesand Tenant and LandServices arespearheading thec o n s t r u c t i o ncoordination alongwith doing some of theconstruction work in ajoint venture withoutside contractors.The aggressive movingschedule is being metthrough teamworkand closecooperation.

News from the themesNews from the themesNews from the themesNews from the themesNews from the themes

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Organizational Development (OD) is once againmaking available a list of Civil Service and e-learningcourses identified by behavioral competency. This listcontains the courses available for the months of Julythrough September, 2002.

OD has included information about the length of eachcourse and has also added available courses for managersand supervisors for their functional competencies.

The course list will be available on the Departmentof Management and Budget’s website atwww.michigan.gov/DMB under employee services bymid-July. Watch for it!

List of Civil Service and e-learning train-ing by competency available soon

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www.michigan.gov/DMB

The Departmentof Military and Vet-erans Affairs (DMVA)recognized Printand Graphic Ser-vices (P&GS) fortheir design andprinting of the DMVAHandbook for Retir-ees.

Col. Joe D.McDowell, Directorof the Human Re-sources Division ofthe Department ofMilitary and Veter-ans Affairs, pre-sented P&GS with aplaque on May 29. The inscription on the plaque reads “DMB Print and GraphicServices. Thanks for the support and services that you provided to the Departmentof Military & Veterans Affairs, Human Resources Office (Military Retirement). April2002.”

Recently, the Handbook for Retirees was nationally recognized by the military’sretirement services office in Fort McCoy, Wisconsin, and will be highlighted in theirannual magazine, which is mailed to military personnel worldwide. The Handbook forRetirees is slated to be distributed to military personnel nationwide.

Print and Graphic Services recognized by DMVA

State Surplusmoved to 3366 RemyRoad in Lansing.

Also Federal Surplusmoved to 3353 N. Mar-tin L. King Jr. Blvd. inLansing (State Surplus’old location).

In brief,continued from page 2

The Director’s Officerenovation is complete.In addition to theDirector’s Office staff,the directors of Finan-cial Services, Infrastruc-ture Services, and Ten-ant and Land Servicesmoved into the northwing of the Lewis CassBuilding’s first floor. TheState Building Authorityalso relocated to thefirst floor of the LewisCass Building.


When the weather turns warm, Americans head outdoors. But the warm weatherthat makes summer an ideal time for picnics and barbecues is also an ideal timefor bacteria to grow and multiply rapidly in food. The end result can be foodpoisoning.

A few simple precautions can reduce the risk of food poisoning this summer.

• Keep cold foods colder than 40 degrees and hot foods hotter than 140degrees.

• Plan ahead. Remember, food left out for more than two hours may not besafe to eat.

• Wash hands and food preparation surfaces often.• Cook food thoroughly (meats must reach at least 160 degrees Fahrenheit).• Don’t cross contaminate. Wash anything that has come in contact with raw

meat or poultry before using it again.

Simple steps to keep cookouts safe, funThe Operations di-

v is ion of F inancialServices’ downtownoffice moved fromthe second floor ofthe Lewis Cass Build-ing to the gardenlevel of the Steven T.Mason Building.

Infrastructure Ser-vices’ carpentry shopmoved from the NorthGovernmental Com-plex to the Vehicle andTravel Services build-ing at the SecondaryComplex.

(Right) The cover ofHandbook for Retir-ees and the plaquepresented to Printand Graphic Servicesby the Department ofMilitary and VeteransAffairs. (Bottom) Thestaff of Print andGraphic Services.

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Quality Assurance

Led by Dave Ancell, director,Quality Assurance is responsible for theAdministrative Guide, service levelagreements, and surveys conducted byDMB, and eventually will include a DMBcustomer service desk.

Quality Assurance is working withthemes to create service statements.Service statements provide amechanism for employees to know whatDMB and their customers considerimportant.

Quality Assurance will be responsible for the development of the next DMBsurvey as well as providing expertise on other surveys conducted by the department.

Operations Division

The Operations Division of AgencyServices; headed by Linda Spedoske,director, consists of three programs: Printand Graphic Services, the Consolidated PrintCenter, and Mailing Services. The programmanagers are Mark Armbrustmacher, VernThelen, and Mary Carrizales respectively.

All three programs staff multiple shiftsto ensure the printing and mailing needs oftheir customer agencies are met. They alsoprovide consultants and analysts for costestimating, job planning, and coordination.

Print and Graphic Services

Print and Graphic Services (P&GS) offers full-service printing and copying —from simple black ink forms to full four-color process printing. P&GS prints afull-range of high-quality brochures, newsletters, annual reports, posters, manuals,books, forms, letterhead, business cards, envelopes, and more.

In addition to their main location in the General Services Building, P&GS has15 satellite copy centers in the Lansing and Detroit areas. The copy centers offerhigh-speed, high-quality analog and digital printing for projects in which quantitiesrange from 1-2,500 copies per original. (Picture on page 7)

Spotlight on Agency Services, continued from page 1

Operations: (left to right) Vern Thelen, MarshaVern Thelen, MarshaVern Thelen, MarshaVern Thelen, MarshaVern Thelen, MarshaMathews, Mary Carrizales Mathews, Mary Carrizales Mathews, Mary Carrizales Mathews, Mary Carrizales Mathews, Mary Carrizales and Linda Spedoske Linda Spedoske Linda Spedoske Linda Spedoske Linda Spedoske, di-rector. . . . . Not pictured: Mark Armbrustmacher. Mark Armbrustmacher. Mark Armbrustmacher. Mark Armbrustmacher. Mark Armbrustmacher.

Why was QualityAssurance created?

Quality Assuranceassists the themes indefining, measuring,and improving thequality of theircustomer service.

Who determines quality?

The departments’customers definequality. It is based onthe customer’se x p e r i e n c e ,perceptions, andexpectations of theservices they receivefrom the department.

Who is responsible forquality?

All employees withinthe department areresponsible for quality.Quality Assuranceassists in promoting thecustomers’ point ofview.

What is a servicestatement?

A service statement isa statement of ac u s t o m e r ’ sexpectation of anoutcome.

QualityAssuranceQ&A


Quality Assurance: (left to right) Diane Black, Ronda Diane Black, Ronda Diane Black, Ronda Diane Black, Ronda Diane Black, RondaWhiting, Kerri Droste, Dave Ancell,Whiting, Kerri Droste, Dave Ancell,Whiting, Kerri Droste, Dave Ancell,Whiting, Kerri Droste, Dave Ancell,Whiting, Kerri Droste, Dave Ancell, director, andBernice SullivanBernice SullivanBernice SullivanBernice SullivanBernice Sullivan. Not pictured: Michelle TompsonMichelle TompsonMichelle TompsonMichelle TompsonMichelle Tompsonand Susan StuckSusan StuckSusan StuckSusan StuckSusan Stuck

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Mailing Services

The Mailing Services Program providesa full range of both automated andmanual mail processing and handlingfunctions. These functions includeautomated methods of stuffing, folding,sealing , labeling, tabbing and bursting;and manual methods of collating,handling large envelopes, and distributionof materials. Other services includeprocessing of outgoing U.S. mail,automated presorting and barcoding, mailpiece design, and postal regulationconsulting.

Mailing Services also offers aninternet-based system for processingoutgoing packages/parcels.

Consolidated Print Center

The Consolidated Print Center (CPC)focuses on high-speed printing for itemssuch as license plate tabs, payroll

warrants, electronic funds transfer (EFT)statements, and professional licenses.

The CPC receives 40,000 print jobs permonth, resulting in nearly 7 million pagesor images per month. It is staffed 20 hoursa day, five days a week, to meet the needsof the customers. Computer serversaccept print jobs 24 hours a day, sevendays a week. A fleet of 17 printers is usedfor the variety of print requests receivedin both cut sheet and pin feed forms.

The CPC is located at the SecondaryComplex in the General Services Buildingadjacent to both the Mailing Servicesprogram for post processing of printedoutput and Delivery Services to quicklymove print output to end users.

1. How many warrants/checks are printedannually in theConsolidated PrintCenter (CPC)?

2. Print and GraphicServices (P&GS)purchased a total of82,205,000 sheets of20# 8-1/2 x 11 whitepaper. If laid end toend, to how many milesof does this equate?

3. How many differenttypes of paper doesP&GS have access to?

4. How many pieces ofFirst Class letter mailwere processed throughthe Mailing Servicespresorting equipment inFY ‘01?

5. How many driverlicenses has MailingServices processed andmailed since the newdigital license wasintroduced in 1998?

Operations Trivia

1. 16 to 18 million2. 14,271 miles of paperor 1.8 times around theEarth.3. Over 4,000 differentweights, colors, andfinishes of paper.

4. 61,217,879 pieces wereprocessed, earningdiscounts totaling$4,327,127

5. 9.2 million licenses




Mailing Services: (back row, left to right) ChuckChuckChuckChuckChuckWatts, Mark Sanchez, Dennis Priest, Rollie Harlow,Watts, Mark Sanchez, Dennis Priest, Rollie Harlow,Watts, Mark Sanchez, Dennis Priest, Rollie Harlow,Watts, Mark Sanchez, Dennis Priest, Rollie Harlow,Watts, Mark Sanchez, Dennis Priest, Rollie Harlow,Ken Eagleson, Donnita Moore, Barry Miller, BobKen Eagleson, Donnita Moore, Barry Miller, BobKen Eagleson, Donnita Moore, Barry Miller, BobKen Eagleson, Donnita Moore, Barry Miller, BobKen Eagleson, Donnita Moore, Barry Miller, BobHodges, James Dunn, Hodges, James Dunn, Hodges, James Dunn, Hodges, James Dunn, Hodges, James Dunn, (second row) Chris Bourne,Chris Bourne,Chris Bourne,Chris Bourne,Chris Bourne,Aaron Colby, Tammy Fast, Bob Erickson, DeloresAaron Colby, Tammy Fast, Bob Erickson, DeloresAaron Colby, Tammy Fast, Bob Erickson, DeloresAaron Colby, Tammy Fast, Bob Erickson, DeloresAaron Colby, Tammy Fast, Bob Erickson, DeloresHernandez, Jackie Barnes, Donna Millis, GaryHernandez, Jackie Barnes, Donna Millis, GaryHernandez, Jackie Barnes, Donna Millis, GaryHernandez, Jackie Barnes, Donna Millis, GaryHernandez, Jackie Barnes, Donna Millis, GaryEwing, Mary Wheeler, Queen Perteet, DougEwing, Mary Wheeler, Queen Perteet, DougEwing, Mary Wheeler, Queen Perteet, DougEwing, Mary Wheeler, Queen Perteet, DougEwing, Mary Wheeler, Queen Perteet, DougMitchell, Rod Hadanek, Leanne Edgley, Gene Pline,Mitchell, Rod Hadanek, Leanne Edgley, Gene Pline,Mitchell, Rod Hadanek, Leanne Edgley, Gene Pline,Mitchell, Rod Hadanek, Leanne Edgley, Gene Pline,Mitchell, Rod Hadanek, Leanne Edgley, Gene Pline,Diane Lawwill, Judy Brown, Mary Carrizales, Diane Lawwill, Judy Brown, Mary Carrizales, Diane Lawwill, Judy Brown, Mary Carrizales, Diane Lawwill, Judy Brown, Mary Carrizales, Diane Lawwill, Judy Brown, Mary Carrizales, (frontrow) James Hunt, Kit Tien, Larry Mattson, DanJames Hunt, Kit Tien, Larry Mattson, DanJames Hunt, Kit Tien, Larry Mattson, DanJames Hunt, Kit Tien, Larry Mattson, DanJames Hunt, Kit Tien, Larry Mattson, DanMorgan, Tom Goodine, Sam Vosovic, Doug BoydMorgan, Tom Goodine, Sam Vosovic, Doug BoydMorgan, Tom Goodine, Sam Vosovic, Doug BoydMorgan, Tom Goodine, Sam Vosovic, Doug BoydMorgan, Tom Goodine, Sam Vosovic, Doug Boyd,(inset picture) Mark Spitzley, Steve Smalley, DanielleMark Spitzley, Steve Smalley, DanielleMark Spitzley, Steve Smalley, DanielleMark Spitzley, Steve Smalley, DanielleMark Spitzley, Steve Smalley, DanielleHanson, Carl Burton, Ron Turner,Hanson, Carl Burton, Ron Turner,Hanson, Carl Burton, Ron Turner,Hanson, Carl Burton, Ron Turner,Hanson, Carl Burton, Ron Turner, and John Nolan.John Nolan.John Nolan.John Nolan.John Nolan.Not Pictured: Jack Alexandar, Mike Armstrong,Jack Alexandar, Mike Armstrong,Jack Alexandar, Mike Armstrong,Jack Alexandar, Mike Armstrong,Jack Alexandar, Mike Armstrong,Mark Cambric, Eddie Campos, Dave Dothsuk, AlMark Cambric, Eddie Campos, Dave Dothsuk, AlMark Cambric, Eddie Campos, Dave Dothsuk, AlMark Cambric, Eddie Campos, Dave Dothsuk, AlMark Cambric, Eddie Campos, Dave Dothsuk, AlFedewa, John Garcia, Thurm Howard, RonFedewa, John Garcia, Thurm Howard, RonFedewa, John Garcia, Thurm Howard, RonFedewa, John Garcia, Thurm Howard, RonFedewa, John Garcia, Thurm Howard, RonShepard, Ron Smith, Shepard, Ron Smith, Shepard, Ron Smith, Shepard, Ron Smith, Shepard, Ron Smith, and Pat ThelenPat ThelenPat ThelenPat ThelenPat Thelen

Consolidated Print Center: (back row, left to right) TomTomTomTomTomHamill, Jessica SaindonHamill, Jessica SaindonHamill, Jessica SaindonHamill, Jessica SaindonHamill, Jessica Saindon, (second row) Vern Thelen,Vern Thelen,Vern Thelen,Vern Thelen,Vern Thelen,Kris Truman, Deb Pilbeam, John Noble, Dave Pena,Kris Truman, Deb Pilbeam, John Noble, Dave Pena,Kris Truman, Deb Pilbeam, John Noble, Dave Pena,Kris Truman, Deb Pilbeam, John Noble, Dave Pena,Kris Truman, Deb Pilbeam, John Noble, Dave Pena,Chris Clark,Chris Clark,Chris Clark,Chris Clark,Chris Clark, (front row) Bryon Brown, Shaun Ancona,Bryon Brown, Shaun Ancona,Bryon Brown, Shaun Ancona,Bryon Brown, Shaun Ancona,Bryon Brown, Shaun Ancona,Christine Helmes, Larry Brown, Jackie Autrey, andChristine Helmes, Larry Brown, Jackie Autrey, andChristine Helmes, Larry Brown, Jackie Autrey, andChristine Helmes, Larry Brown, Jackie Autrey, andChristine Helmes, Larry Brown, Jackie Autrey, andPeggy Hall.Peggy Hall.Peggy Hall.Peggy Hall.Peggy Hall. Not pictured: Brad Best, Jeannette Ehman,Brad Best, Jeannette Ehman,Brad Best, Jeannette Ehman,Brad Best, Jeannette Ehman,Brad Best, Jeannette Ehman,Helen Juderjohn, Julie Meyka, Brad Mikulka,Helen Juderjohn, Julie Meyka, Brad Mikulka,Helen Juderjohn, Julie Meyka, Brad Mikulka,Helen Juderjohn, Julie Meyka, Brad Mikulka,Helen Juderjohn, Julie Meyka, Brad Mikulka, MelissaMelissaMelissaMelissaMelissaPendell, Brenda Platte, Guy Reynolds, Stacy Mangold,Pendell, Brenda Platte, Guy Reynolds, Stacy Mangold,Pendell, Brenda Platte, Guy Reynolds, Stacy Mangold,Pendell, Brenda Platte, Guy Reynolds, Stacy Mangold,Pendell, Brenda Platte, Guy Reynolds, Stacy Mangold,Yvonne Shepard,Yvonne Shepard,Yvonne Shepard,Yvonne Shepard,Yvonne Shepard, and Connie Winebrenner.Connie Winebrenner.Connie Winebrenner.Connie Winebrenner.Connie Winebrenner.

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Vehicle Services

Vehicle Services (VS) manages one of thelargest vehicle fleets in the country. It providescost effective, timely, and safe transportationfor its customers. They consult with theircustomers in planning and optimizing the useof their vehicles. Which includes evaluatingtheir fleet makeup, ensuring the vehiclesrequested will satisfy their intended usage,and assistance in analyzing their drivingbehaviors so cost saving alternatives can berecommended. VS also orders new vehiclesand provides maintenance services at itsfacility located at the Secondary Complex.The acting director of Vehicle Services is SteveCheal.

Records Management

Records Management, led by DebbieGearhart, manager, is responsible fordeveloping retention schedules for staterecords. Additionally, Records Managementmanages contracts for micro graphics,computer output microfilm (COM), andmicrofilm storage. A new contract providesimaging services to all of state government.Records Management is working withseveral agencies which currently use thiscontract to scan their documents forelectronic retrieval. Brice Sample providesconsulting services to these agencies toidentify the most cost efficient method tomeet their records storage and retrievalneeds. Records Management software thatprovides a repository for electronic recordsand their retention is now being tested aspart of a federally funded project. DougCase and Deborah Gouin are on this ProjectTeam. Records Management also managesthe service level agreement for the StateRecords Center.




Vehicle Services: (inset, top right)Tom Ritter, JanellTom Ritter, JanellTom Ritter, JanellTom Ritter, JanellTom Ritter, JanellBowden, Gary GardnerBowden, Gary GardnerBowden, Gary GardnerBowden, Gary GardnerBowden, Gary Gardner (back row, left to right) BobBobBobBobBobBall, Lupe Lira, Gary Shaw, Roger Miller, JackBall, Lupe Lira, Gary Shaw, Roger Miller, JackBall, Lupe Lira, Gary Shaw, Roger Miller, JackBall, Lupe Lira, Gary Shaw, Roger Miller, JackBall, Lupe Lira, Gary Shaw, Roger Miller, JackBedenbender, Don Shepherd Jr., Pat Miller, RussBedenbender, Don Shepherd Jr., Pat Miller, RussBedenbender, Don Shepherd Jr., Pat Miller, RussBedenbender, Don Shepherd Jr., Pat Miller, RussBedenbender, Don Shepherd Jr., Pat Miller, RussHeadley, Larry Keith, Tom Thelen, Ron Goodman,Headley, Larry Keith, Tom Thelen, Ron Goodman,Headley, Larry Keith, Tom Thelen, Ron Goodman,Headley, Larry Keith, Tom Thelen, Ron Goodman,Headley, Larry Keith, Tom Thelen, Ron Goodman,Mike Wonn, Mike Wonn, Mike Wonn, Mike Wonn, Mike Wonn, (second row) Ken Lowe, Roy Cischke,Ken Lowe, Roy Cischke,Ken Lowe, Roy Cischke,Ken Lowe, Roy Cischke,Ken Lowe, Roy Cischke,Joe Cortez, Ray Martinez, John Salazar, Ronda Greko,Joe Cortez, Ray Martinez, John Salazar, Ronda Greko,Joe Cortez, Ray Martinez, John Salazar, Ronda Greko,Joe Cortez, Ray Martinez, John Salazar, Ronda Greko,Joe Cortez, Ray Martinez, John Salazar, Ronda Greko,Cecilia Harrison, Pat Wheeler, Cindy Trevino, DanaCecilia Harrison, Pat Wheeler, Cindy Trevino, DanaCecilia Harrison, Pat Wheeler, Cindy Trevino, DanaCecilia Harrison, Pat Wheeler, Cindy Trevino, DanaCecilia Harrison, Pat Wheeler, Cindy Trevino, DanaSimon, Bill Bohnett, Doug Wray Jr.,Simon, Bill Bohnett, Doug Wray Jr.,Simon, Bill Bohnett, Doug Wray Jr.,Simon, Bill Bohnett, Doug Wray Jr.,Simon, Bill Bohnett, Doug Wray Jr., (front row) TomTomTomTomTomEsch, Dave Wood, Gary Hampton, Elaine Earls, AnnEsch, Dave Wood, Gary Hampton, Elaine Earls, AnnEsch, Dave Wood, Gary Hampton, Elaine Earls, AnnEsch, Dave Wood, Gary Hampton, Elaine Earls, AnnEsch, Dave Wood, Gary Hampton, Elaine Earls, AnnSchrader, Tim Lynam, Steve Cheal,Schrader, Tim Lynam, Steve Cheal,Schrader, Tim Lynam, Steve Cheal,Schrader, Tim Lynam, Steve Cheal,Schrader, Tim Lynam, Steve Cheal, acting director.Not pictured: Sarah Arminio, Gerald Goodman,Sarah Arminio, Gerald Goodman,Sarah Arminio, Gerald Goodman,Sarah Arminio, Gerald Goodman,Sarah Arminio, Gerald Goodman,Robert Haughton, Daniel Hough, Ray Howe Jr,Robert Haughton, Daniel Hough, Ray Howe Jr,Robert Haughton, Daniel Hough, Ray Howe Jr,Robert Haughton, Daniel Hough, Ray Howe Jr,Robert Haughton, Daniel Hough, Ray Howe Jr,Charles Lambert, Rever Lauderdale, Judith Marrison,Charles Lambert, Rever Lauderdale, Judith Marrison,Charles Lambert, Rever Lauderdale, Judith Marrison,Charles Lambert, Rever Lauderdale, Judith Marrison,Charles Lambert, Rever Lauderdale, Judith Marrison,Daniel McCarthy, Robert Pulver, Vincent Reynolds,Daniel McCarthy, Robert Pulver, Vincent Reynolds,Daniel McCarthy, Robert Pulver, Vincent Reynolds,Daniel McCarthy, Robert Pulver, Vincent Reynolds,Daniel McCarthy, Robert Pulver, Vincent Reynolds,Lora Satterlee, Donald Smith, Arthur Stone Lora Satterlee, Donald Smith, Arthur Stone Lora Satterlee, Donald Smith, Arthur Stone Lora Satterlee, Donald Smith, Arthur Stone Lora Satterlee, Donald Smith, Arthur Stone and Ed Ed Ed Ed EdWitte.Witte.Witte.Witte.Witte.

Records Management: Jim Kinsella, Marcia Lyon,Jim Kinsella, Marcia Lyon,Jim Kinsella, Marcia Lyon,Jim Kinsella, Marcia Lyon,Jim Kinsella, Marcia Lyon,Marcia Williams, Debbie Gearhart, manager,Marcia Williams, Debbie Gearhart, manager,Marcia Williams, Debbie Gearhart, manager,Marcia Williams, Debbie Gearhart, manager,Marcia Williams, Debbie Gearhart, manager,and Doug Case. Doug Case. Doug Case. Doug Case. Doug Case. Not pictured: Deb Gouin Deb Gouin Deb Gouin Deb Gouin Deb Gouin andBrice Sample.Brice Sample.Brice Sample.Brice Sample.Brice Sample.

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How large is the vehiclefleet?

There are 10,145vehicles assignedto state agencies6,510 cars, 3,240trucks, 395 othervehicles

The three agencies withthe most vehicles:

State Police-2,094 vehiclesCorrections-1,497 vehicles

FamilyIndependenceAgency-1,409 vehicles

Vehicle Facts

Effective July 1,2002, John Gross willbecome the facility man-ager for the Mason,VanWagoner, and Will-iams buildings and RudyPulido will become thefacility manager for theTreasury, Lottery, andCass buildings.

For services or build-ing related issues in theMason, VanWagoner, orWilliams buildingsplease contact Gross at373-9524

For services orbuilding related issuesin the Treasury, Cass, orLottery buildings,please contact Pulidoat 373-6288.

Facility Changes



Travel Services Program

The Travel Services Program manages a variety of functions related to state employeetravel. Travel Services recommends mileage, and meal and hotel reimbursementlevels to Civil Service. Airline costs are controlled through an airfare contract whichis benchmarked by many other states as ‘best in class.’ The contract defines thehighest cost airfare that any state traveler can pay. Travel coordinators are encouragedto seek lower airfares, through the travel management company whenever possible.

For more information about Agency Services please call 322-5300.

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Financial Services spotlight update

Print and Graphic Services: (top) Jeff Baldwin, MikeJeff Baldwin, MikeJeff Baldwin, MikeJeff Baldwin, MikeJeff Baldwin, MikeMunger, Gordon Gallagher, Roger Pung, KenMunger, Gordon Gallagher, Roger Pung, KenMunger, Gordon Gallagher, Roger Pung, KenMunger, Gordon Gallagher, Roger Pung, KenMunger, Gordon Gallagher, Roger Pung, KenStone, Kim Sperry, Jim Hawkins, Albert Johnson,Stone, Kim Sperry, Jim Hawkins, Albert Johnson,Stone, Kim Sperry, Jim Hawkins, Albert Johnson,Stone, Kim Sperry, Jim Hawkins, Albert Johnson,Stone, Kim Sperry, Jim Hawkins, Albert Johnson,Steve Baldwin, Arnie Castillo, Frank Gyorkos,Steve Baldwin, Arnie Castillo, Frank Gyorkos,Steve Baldwin, Arnie Castillo, Frank Gyorkos,Steve Baldwin, Arnie Castillo, Frank Gyorkos,Steve Baldwin, Arnie Castillo, Frank Gyorkos,Kendall Feldpausch, Dan Stiles, Mike Migrin, AmyKendall Feldpausch, Dan Stiles, Mike Migrin, AmyKendall Feldpausch, Dan Stiles, Mike Migrin, AmyKendall Feldpausch, Dan Stiles, Mike Migrin, AmyKendall Feldpausch, Dan Stiles, Mike Migrin, AmyJo Parish, Luke Bourne, Mike Dyson, Tom Cooley,Jo Parish, Luke Bourne, Mike Dyson, Tom Cooley,Jo Parish, Luke Bourne, Mike Dyson, Tom Cooley,Jo Parish, Luke Bourne, Mike Dyson, Tom Cooley,Jo Parish, Luke Bourne, Mike Dyson, Tom Cooley,Kathy Castillo, Frank Villanueva, Roger Luna, Mel-Kathy Castillo, Frank Villanueva, Roger Luna, Mel-Kathy Castillo, Frank Villanueva, Roger Luna, Mel-Kathy Castillo, Frank Villanueva, Roger Luna, Mel-Kathy Castillo, Frank Villanueva, Roger Luna, Mel-issa Hill, Brian Reymann, Jeremy Hurlbut, Bobbiissa Hill, Brian Reymann, Jeremy Hurlbut, Bobbiissa Hill, Brian Reymann, Jeremy Hurlbut, Bobbiissa Hill, Brian Reymann, Jeremy Hurlbut, Bobbiissa Hill, Brian Reymann, Jeremy Hurlbut, BobbiVargas, Kristen BeVier, Ray DeMunch, Molly Perry,Vargas, Kristen BeVier, Ray DeMunch, Molly Perry,Vargas, Kristen BeVier, Ray DeMunch, Molly Perry,Vargas, Kristen BeVier, Ray DeMunch, Molly Perry,Vargas, Kristen BeVier, Ray DeMunch, Molly Perry,Jim Pearson, Donis Osborn, Julio Hernandez,Jim Pearson, Donis Osborn, Julio Hernandez,Jim Pearson, Donis Osborn, Julio Hernandez,Jim Pearson, Donis Osborn, Julio Hernandez,Jim Pearson, Donis Osborn, Julio Hernandez,Heather Bishop-Knott, Don Mulvany, Bob French,Heather Bishop-Knott, Don Mulvany, Bob French,Heather Bishop-Knott, Don Mulvany, Bob French,Heather Bishop-Knott, Don Mulvany, Bob French,Heather Bishop-Knott, Don Mulvany, Bob French,Robbie Telesz, Ken Feher, Jerry Monroe, DeanRobbie Telesz, Ken Feher, Jerry Monroe, DeanRobbie Telesz, Ken Feher, Jerry Monroe, DeanRobbie Telesz, Ken Feher, Jerry Monroe, DeanRobbie Telesz, Ken Feher, Jerry Monroe, DeanClark, Ray Hernandez, Jim Olger, Joanna Alvera,Clark, Ray Hernandez, Jim Olger, Joanna Alvera,Clark, Ray Hernandez, Jim Olger, Joanna Alvera,Clark, Ray Hernandez, Jim Olger, Joanna Alvera,Clark, Ray Hernandez, Jim Olger, Joanna Alvera,Steve Bolt,Steve Bolt,Steve Bolt,Steve Bolt,Steve Bolt, and Sandra Duke-Ryan. Sandra Duke-Ryan. Sandra Duke-Ryan. Sandra Duke-Ryan. Sandra Duke-Ryan. (Bottom) RickeyRickeyRickeyRickeyRickeySorrells, Todd Martin, Shay Cooper, Dee Clanton,Sorrells, Todd Martin, Shay Cooper, Dee Clanton,Sorrells, Todd Martin, Shay Cooper, Dee Clanton,Sorrells, Todd Martin, Shay Cooper, Dee Clanton,Sorrells, Todd Martin, Shay Cooper, Dee Clanton,Mike Baker, Carl Alber, Dave Hart, Tim Braun, FranMike Baker, Carl Alber, Dave Hart, Tim Braun, FranMike Baker, Carl Alber, Dave Hart, Tim Braun, FranMike Baker, Carl Alber, Dave Hart, Tim Braun, FranMike Baker, Carl Alber, Dave Hart, Tim Braun, FranCatlin, Chris Ferris, Tina Luna, Neil Stoddard, MikeCatlin, Chris Ferris, Tina Luna, Neil Stoddard, MikeCatlin, Chris Ferris, Tina Luna, Neil Stoddard, MikeCatlin, Chris Ferris, Tina Luna, Neil Stoddard, MikeCatlin, Chris Ferris, Tina Luna, Neil Stoddard, MikePerry, Joe Stephenson, Ron Batten, Rick Lorencen,Perry, Joe Stephenson, Ron Batten, Rick Lorencen,Perry, Joe Stephenson, Ron Batten, Rick Lorencen,Perry, Joe Stephenson, Ron Batten, Rick Lorencen,Perry, Joe Stephenson, Ron Batten, Rick Lorencen,Joe Gloss,Joe Gloss,Joe Gloss,Joe Gloss,Joe Gloss, and Beth Lynch-Baldwin. Beth Lynch-Baldwin. Beth Lynch-Baldwin. Beth Lynch-Baldwin. Beth Lynch-Baldwin. Not pictured:Mark Mark Mark Mark Mark ArmbrustmacherArmbrustmacherArmbrustmacherArmbrustmacherArmbrustmacher, , , , , director, Matt Blizzard, RayMatt Blizzard, RayMatt Blizzard, RayMatt Blizzard, RayMatt Blizzard, RayBryde, Julie Bullion, Vicki Carpenter, Beth Cook,Bryde, Julie Bullion, Vicki Carpenter, Beth Cook,Bryde, Julie Bullion, Vicki Carpenter, Beth Cook,Bryde, Julie Bullion, Vicki Carpenter, Beth Cook,Bryde, Julie Bullion, Vicki Carpenter, Beth Cook,Duane Feiss, Hal Graber, Jim Hunt, Dean Kohagen,Duane Feiss, Hal Graber, Jim Hunt, Dean Kohagen,Duane Feiss, Hal Graber, Jim Hunt, Dean Kohagen,Duane Feiss, Hal Graber, Jim Hunt, Dean Kohagen,Duane Feiss, Hal Graber, Jim Hunt, Dean Kohagen,Pat LaFraugh, Luci Mendez-Manthei, JerryPat LaFraugh, Luci Mendez-Manthei, JerryPat LaFraugh, Luci Mendez-Manthei, JerryPat LaFraugh, Luci Mendez-Manthei, JerryPat LaFraugh, Luci Mendez-Manthei, JerryRasmussen, Gary Roach, Rasmussen, Gary Roach, Rasmussen, Gary Roach, Rasmussen, Gary Roach, Rasmussen, Gary Roach, and Bill Perry.Bill Perry.Bill Perry.Bill Perry.Bill Perry.

Aaron Spencer assists with theretirement system accounting. NormaCrowell is the Department ofManagement and Budget’s head cashier.She is responsible for all of the depositsfor the themes, making sure theprograms funds are properly receipted.Dairus Reynnet works on the groupinsurance fund and risk managementfunds. Pat Jorae performs payables andreceivables for the public schoolretirement system.

(Clockwise from top left) Aaron Spencer, Pat Jorae,Aaron Spencer, Pat Jorae,Aaron Spencer, Pat Jorae,Aaron Spencer, Pat Jorae,Aaron Spencer, Pat Jorae,Dairus Reynnet, Dairus Reynnet, Dairus Reynnet, Dairus Reynnet, Dairus Reynnet, and Norma CrowelNorma CrowelNorma CrowelNorma CrowelNorma Crowell

To celebrate theForth of July, here aresome presidential triviaquestions.

1 Who could write inLatin with one handand in Greek with theother –at the sametime?

2 Who housed a petalligator in the WhiteHouse?

3 Who was the firstpresident born in ahospital?

4 Who was born LeslieLynch King, Jr.,pardoned Robert E.Lee posthumously oftreason, and was theonly president to havehad two womenattempt to assassinatehim?

5 Which presidentbelieved the worldwas flat?

6 Which president wasnamed a sworn enemyof the United States?

(Source: Politics and Government,Trivia & Useless Facts, Web site)

1. James Garfield2. John Quincy Adams3. Jimmy Carter4. Gerald Ford5. Andrew Jackson6. John Tyler

Presidential Trivia

Julie Hartley, Tenant and Land Ser-vices, walked out of The University ofMichigan’s Yost Field House on May 31and kept walking for three days untilshe reached Farmington Hills, 60 milesaway. Hartley, along with the 3,514other participants in the Avon ThreeDay Breast Cancer program, raised$5.25 million for the Avon Breast Can-cer Crusade. While the Avon BreastCancer Crusade benefits all women,there is a special emphasis on reach-ing the medically under-served, includ-ing low-income, elderly, and minoritywomen, and those with inadequate health insurance.

“It was an incredible experience. Hundreds lined the route to cheer us alongthe way. One woman who was obviously undergoing treatment, called out tome ‘Thank you for keeping me alive.’ It was a really emotional journey,” saidHartley.

The walkers were challenged to raise a minimum of $1,900, and walk anaverage of 20 miles, three days in a row, while camping along the route.

“Through the generous support of friends, family, and co-workers, I raisedover $3,300 in just under 30 days. I trained so relentlessly I incurred a stressfracture. I slept on the ground, drank tons of Gatorade, cried with total strang-ers, walked in unbearable hot, humid conditions, popped scary looking blisterson feet that were not my own, and caught poison ivy. Would I do it again? Youbet… I can’t wait until next year!”

(Left) Julie HartleyJulie HartleyJulie HartleyJulie HartleyJulie Hartley participated in a three daywalk for breast cancer. (Right, bottom) Hartleyslept in a tent city like this during her walk.

Hartley walks 60 miles to help those with breast cancer

Congratulations to Sadi Rayyan who earlier this year passed the examto become a licensed professional engineer. Sadi works for InfrastructureServices’ (IS) Design and Construction Division as an environmental engineer.As part of the employee competency assessment and development plan,Sadi was encouraged to pursue registration as a licensed professionalengineer. IS approved his individual growth plan to attend a review courseto prepare him for the licensing exam. The professional engineer licenseincreases his technical proficiency and helps him gain professionalrecognition.

Sadi earned his Bachelor of Science degree in civil engineering fromthe University of Jordan in 1982, and two Master of Science degrees inEnvironmental Engineering and Systems Science from Michigan StateUniversity in 1987. Sadi and his wife, Theresa Hubbard, live in Dewitt withtheir three sons: Samer, Naseem and Morsi.

Rayyan becomes a licensed professional engineer

Employee HappeningsEmployee HappeningsEmployee HappeningsEmployee HappeningsEmployee Happenings

iDMB is an electronicnewsletter produced forthe employees of the De-partment of Managementand Budget on a monthlybasis by OrganizationalServices.

Correspondents:

Acquisition ServicesDarleen HeimMarilyn BakerAgency ServicesGeneva HawthorneDirector’s OfficeShirley RagsdaleFinancial ServicesDenice BallardTari TeremiInfrastructureServicesConnie ShutesOrganizationalServicesJeannette BekkeGrace BonofiglioRetirement ServicesRosemary BakerTenant & LandServicesDebbie Sanchez

SpecialCorrespondent:

Judy FerriganSafety and Health

Editors:

Tim McCormickSteve Davis

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