Spoken communication
description
Transcript of Spoken communication
“The way we communicate with others and with ourselves ultimately determines the
quality of our lives”- Anthony
Robbins
Why Communication…???• To express our emotions • To achieve joint understanding• To get things done• To pass on and obtain
information• To reach decisions• To develop relationships
What is Communication?
Art of getting your message across effectively through Spoken words- First and simplest
way Body Language- Can make or mar Written words- Reflects importance Visuals- Leaves greatest impact
Communication: The Flow
Effective Communication
Is scarcer than quality water Is measured by results or actions. Does not need to be very complex Is aimed at informing others. Is complete and clear
7’Cs of Effective Communication
Correctness Clarity Conciseness Completeness Consideration Concreteness Courtesy
Correctness
Choose precise, concrete and familiar words.
• Subsequent, Domicile
Construct effective sentences and paragraphs
Clarity makes comprehension clear
Eliminate wordy expressions. Include only relevant material
- be focused-prune & avoid long expression.
Avoid unnecessary repetition.-use short forms the second time.- use pronouns
Conciseness saves time.
Conciseness
Wordy
Due to the fact that
In due course At this time Few in number In spite of the fact
that
Concise
Because Soon Now Few Although
Completeness
Provide all necessary information. Answer all questions asked. Give something extra, when desirable.
Completeness brings the desired response
Consideration
Focus on ‘You’ instead of ‘I’ or ‘We’.• We pay eight percent interest on---
Show audience benefit or interest in the receiver.
• You will receive the goods for your May 4th order.
Emphasize positive, pleasant facts.• It is impossible to open an account for you today.
Consideration means understanding of human nature.
Concreteness
Use specific facts and figures.• Our product has won several prizes.
Put action in your verbs.• A full report will be sent to you by the supervisor.
Choose vivid, image building words.• The camera has a system that gives good pictures.
Concreteness reinforces confidence.
Be sincerely tactful, thoughtful and appreciative.
Use expressions that show respect.• Your letter is not clear at all.
Choose nondiscriminatory expressions.• Businessman, Salesman
Courtesy strengthen relations.
Speaking..
“ A wise man reflects
before he speaks;
a fool speaks, and then
reflects on what he has uttered”.
- French Proverb
While Speaking…
Take initiative Be polite Be pleasant (smile, jokes) Be clear and concise(tone, accent,
emphasis, pronounciation) Cite negative opinions honestly, but in a positive manner. Seek feedback.
Bloopers in Spoken Communication
"It was a blunder mistake.“ "It would have been more better.“ "Why don't he get married?“ "I want two Xeroxes of this card.“ "Your hairs are looking silky today."
Pronunciation Errors
"aw" sound as in OUT, CROWD, OUR
You can count on me. Trucks start plowing the snow before
the rush hour. The cows are at the base of the
mountain.
Long "i" sound as in MY, DYE, TIE
A good cook could cook as much cookies as a good cook who could cook cookies
I saw a saw that could out saw any other saw I ever saw.
Betty bought butter but the butter was bitter, so Betty bought better butter to make the bitter butter better.
Betty Botter bought some butter, but she said "this butter's bitter! But a bitof better butter will but make my butter better" So she bought some betterbutter, better than the bitter butter, and it made her butter better so 'twasbetter Betty Botter bought a bit of better butter!