The Store Manager Journey

The key to

unlocking hidden

profits!

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That’s a Lot of Store Managers

Estimated # of store managers,

2014

(Bureau of Labor)

1,199,770

% shoppers that say customer service important

(NRF)

99%

Average administrative time per week

(McKinsey)

25-50%

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Winning Retailers Invest in Store Managers

76% of retailers say

52% of winnersrank more consistent store

execution & employee productivity as a priority than non-winners (39%)

trained and loyal in-store employees are key to long-

term strategy

61% of winnerssay store managers are high

priority vs. non-winners (54%)

*2015 RSR

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Stage 1:Reacting

Stage 2:Anticipating

Stage 3:Orchestrating

• Informally managed processes• Lack of corporate visibility • Little to no analytics or data

• Manually driven processes• Reliance on on people

coordinating efforts across silos Manual reporting is time consuming

• Balanced, formal and structured processes

• Technology driven and automated• Strong connection to strategic

planning, cost reduction and improved efficiencies

How Mature is Your Org?

Typical starting point

Copyright 2016, SpendBoss 13

Sample Maturity Assessment

WFM/Scheduling

Store Operations & Merchandising

Sales

Service

Training

Cost Control and Loss Prevention

A

O

R

O

A

A

”My store managers are logging into 7 different vendors to order

what they need”

“No data or insights across users, or regions”

“We literally have no control over supply

spend”

“Workflows are totally disconnected”

“Vendor SLAs impossible to monitor”

“Inefficient processes lead to wasted time for

our store managers”

Copyright 2016, SpendBoss 14

Image credits listed in appendix 15

Photo Credits

• Slide 1• Matthew Dringenberg

• Slide 2 • PwC http://www.pwc.com/us/en/retail-

consumer/publications/assets/pwc-retailing-2020.pdf• E&T http://www.ey.com/Publication/vwLUAssets/EY-Shifting-

from-consumer-to-experience/$FILE/EY-Shifting-from-consumer-to-experience.pdf

• NRFREI

• Slide 3• Google Trends

• Slide 4• Watermark Research

• Slide 5• http://www.dreamstime.com/stock-photography-pot-gold-end-

rainbow-illustration-cauldron-black-full-coins-concept-image36061322

• http://www.effinghamschools.com/Page/484

• Slide 6• memegenerator

• Slide 7• Google search results

• Slide 8• McKinsey - Unlocking the potential of frontline managers• Bureau of Labor• NRF research

• Slide 11• No credit, meme posted to Pinterest

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjD84zRyazKAhXLPz4KHYuYBBMQjRwIBw&url=https%3A%2F%2Fwww.pinterest.com%2Fexplore%2Fretail-meme%2F&psig=AFQjCNHAAxsP0TwCOuEXoVWDXOCLoX72yg&ust=1452973280947426

• Slide 12• 2015 RSR

• Slide 15• Apple iOS screenshot

Image credits listed in appendix 16

THANK YOU!