Spectos General Presentation & Portfolio

Spectos Performance Management in Real-Time. All rights reserved Spectos 2001-2015

Better controls means better results.Improve business performance through continuous monitoring.


By combining the voice of the customer with operational data, our solutions enableyou to manage your performance on a day to day basis.

Are you getting the complete picture of your operations and your customers?

Big Data – Operations, Processes, SensorsSmall Data – The Voice of the Customer


Founding Story

Spectos is an independent Market Research & Technology Institute.

Founded in 2001 in Dresden, Germany, by Niels Delater, Spectos has been providing industry leaders with individual solutions for decades.

Corporate Philosophy

At Spectos, we believe that real progress comes from continuous effort day by day.

It starts with understanding processes and operations from the customer’s perspective, as well as not only listening to, but learning from the voice of the customer.

The Team

The team has been successfully supporting clients around the world for over a decade.

Spectos has built up a team of researchers, engineers, designers, mathematicians, data analysts & account managers to successfully manage customer requirements.

The next generation of market research based on Lean Six Sigma in real-time.


Real time insights for better business controls.

Touch PointsSocial NetworksDatabasesCloud PlatformsSensors (IoT)

Customer FeedbackPanel FeedbackTracking & TracingBig Data (Sensors)Outbound

Real-Time AnalyticsCustom DashboardsBenchmarksAutomated ReportingAccess Everywhere

Act InstantlyAssign To Do’sWork as a TeamInvolve the customerAll in One Platform

Continuous monitoringLong-term changesMore knowledge

Connect Measure Analyze Improve Control

Spectos Software makes it easy for your team to manage performance & improve day by day.


Take things into your own hands with your real-time business performance management system.


Panel ManagementReliable results for your measurement

Individual panel solutions, designPanelist training, managementService center

Service CenterHighest level of availability

Recruit, collect results for measurementsProvision of help desk, first level supportRecord, answer enquiries via all channels

Enhance your system with professional services

DigitizationEliminate data clutter

Measure overall total resultsConnect digital & electronic channelsManage customer interactions

SupportOn-going assistance for your system

Provision of comprehensive reportsEased integration into existing processesClose, long-term collaboration with clients


Monitor performance and use valuable customer& employee feedback to improve your performance

Define feedback channels: hotlines, service centers, front desk, websiteCollect feedback continuously, throughout entire organizationIncorporate employees, customers, partners with team invitationsAnalyze long-term developments, trends, historical dataAssign to-dos and tickets for immediate responses and actions

Enterprise Feedback Management


Learn from customer interactions at all touch points to improve your products & services.

Customer Experience Management

Define crucial KPIs and touch points for customer experienceContinuously collect data from customers and systemsAnalyze results automatically and in real-timeAct instantly by involving your team and front desk staffReceive alerts for critical situations and monitor your CX day by day


Increase customer satisfaction by monitoring service performance from the customer’s perspective.Service Quality Management

Define your customer & employee satisfaction measuresImplement a measurement system to capture the right dataUse reports such as Net Promoter Score, Ranking, Benchmarks Review results regularly with the entire team and incentivizeClose the gap between customer expectations and delivered service


Improve service quality controls in the logistics industry by monitoring transit times.

Transit Time Monitoring

Design statistical measurements according to international standardsEstablish a sender/receiver panel for continuous collection of responsesTracking & tracing of items to analyze single process stepsIntegrate RFID technology for further analytics and live alertingReal-time analytics and official reporting according to EN13850/EN14534


Complaint Management

Identify & handle requests, complaints quickly to never lose another customer.

Complaint Management

Connect all request & complaint channels and systemsImplement an alert system to be notified for crucial complaintsRespond quickly to improve the customers experienceAnalyze complaints with advanced reporting and locationing toolsInvolve the entire organization for the quick handling of complaints


Our most loyal and happiest customers were faced

with the same challenges as yours.

Operation ManagersQuality

Managers

Customer Experience Managers

VPs of Marketing

C-Suite

Franchise Improvement Managers

Today‘s organizations require tools that are simple to understand and use.With over a decade of experience working with some of the world’s largest organizations, we have developed a system to drive performance and to give you all the controls you need to achieve better results.


We are proud of the work we do at Spectos, including all of the loyal customers who trust in us.


Sabine Frahm,Senior Consultant

We have supplied clients with over

1,500projects, growing daily

We have generated over

250,000,000records for our clients

We have over

150skilled employees

Ringo Großer, CIO

My daily tasks are so varied and complex that there’s always something new to do at Spectos. I feel a sense of achievement and always learn something new by the end of each day.

“

and speak over

20languages

Spectos Facts & Figures

My main area of work is service quality monitoring in the postal industry, specifically transit time measurements. I manage projects for individual clients from the initial planning phase to the provision of results and support my colleagues on various topics.

“


Niels Delater Phone: +49 (0) 351 320 25 [email protected]

Your contact:

mailto:[email protected]



http://www.spectos.com/

Spectos General Presentation & Portfolio

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