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Phoenix Care Centre

Specialist Mental Health Services

CHO 9 | Dublin North City Mental Health Services

Phoenix Care Centre, Grangegorman Campus,

North Circular Road, Dublin 7, D07 VPT0

www.hse.ie/phoenixcarecentre

Tel: 076—6958700

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Contents Page

Welcome to Phoenix Care Centre 3

Inside Phoenix Care Centre 4

Your Stay 5

Your Admission / Assessment 6

Privacy and Dignity 8

Safety and Wellbeing 9

Staff of Phoenix Care Centre 13

Right to Information 15

Your Care Plan 16

Your Family/Carers and Visiting 17

Meal Times and Religion 18

Medication and Searches 19

Your Feedback 20

Charges, Communication and Advocacy 21

CCTV and Activities/Ward Programme 22

Confidentiality 23

Planning for Transfer / Discharge 24

Notes 25

Contact us 27

How to find us 28

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Welcome to the Phoenix Care Centre

Our aim is to keep you safe, help you feel optimistic and hopeful

about your health and wellbeing and to support you through your

period of care with us. We aim to provide you with a quality of care

which lives up to our values of care, compassion, trust and learning.

We hope this guide will provide you with all the information you’ll need

whilst in our care, including agreeing with you how we can best meet

your needs and what facilities we have on offer to make your stay with

us as comfortable as possible.

It is also important to us that your friends, carers and family are

working closely with our staff. This is so that we can understand your

health and wellbeing and your required care better. We will ask you

early on in your admission whether we can involve your family and

friends in your care - it is very helpful for your recovery that we

understand from your family, carers and friends, how you are both

prior to admission and during your admission, what are your signs of

wellness and illness and what supports are required when your are

transferred or discharged from Phoenix Care Centre.

It is so very important that you and your carers, family or friends (with

your consent) fully understand why you are in hospital and what's

included in your treatment plan. We would encourage you to tell us

about the goals you wish to achieve, so we can ensure our care

planning reflects your goals, your diagnosis, your treatment options,

and our recommended ideas in order to advance your recovery

Staff of Phoenix Care CentreStaff of Phoenix Care CentreStaff of Phoenix Care CentreStaff of Phoenix Care Centre

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Inside Phoenix Care Centre

Phoenix Care Centre is a fifty four bedded, four unit specialist mental health

service located in the north Dublin city area. The Phoenix Care Centre was

built in 2013. The building was delivered by the Grangegorman Development

Agency which is a statutory agency established in 2006 for the

redevelopment of the grounds of St Brendan’s Hospital.

The Phoenix Care Centre is part of Dublin North City Mental Health Services

and is accountable within the Community Healthcare Organisation – Area 9

accountability framework (HSE, 2015). It is a service funded by the Health

Service Executive (HSE) and is committed to work practices in line with

national HSE policies and procedures, regulatory requirements and national

standards.

Dublin North City Mental Health Services are responsible for providing

mental health services to a population of 193,540 (Health Atlas, 2011) with

55.7% of the population aged 34 and under. 22.4% of the population are non

-Irish and 12.5% of the population have a disability (Health Atlas, 2011).

Phoenix Care Centre is a specialist Approved Centre (Mental Health Act,

2001) split into four care areas. There are four units within Phoenix Care

Centre which are called Oak, Alder, Birch and Hazel. The units provide a

service for the local mental health services or in the case of the Psychiatric

Intensive Care Service (PICU), which provides a tertiary referral service for

mental health services in Dublin, Louth, Cavan, Monaghan, Meath, Kildare

and Wicklow. The catchment area of the PICU service is for a total

population of 2,060,719 (Health Atlas, 2011).

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Your Stay

The aim of this brochure is to provide you with information on your stay in

Phoenix Care Centre.

Phoenix Care Centre is an “Approved Centre” delivering mental health care.

Approved Centres are governed by the Mental Health Act (2001) and by the

independent regulator for mental health services. The main role of the Mental

Health Commission is to promote, encourage and foster high standards and

good practices in the delivery of mental health services and to protect the

interests of service users who are involuntarily admitted.

Additional Information on the Mental Health Commission and your rights as a

’Voluntary’ or ’Involuntary’ service user are available from staff or you can

visit the following websites:

http://mhcirl.ie/ or http://www.citizensinformation.ie/en/

Whilst in hospital we want to give you the best care and treatment possible

and make sure your individual needs are met. As well as this, we need to

keep you safe and ensure your stay is pleasant and productive.

We want you to:

Be involved in decisions about your care and treatment

Have an assessment of what your needs are

Have, a ‘Key Worker’ to help pull everything together

Have a written Individual Care Plan explaining what is happening

Be involved in regular Individual Care Plan reviews to check that everything

is going ok

Have support for your carers/family if they need it

Be followed up if you go on leave, to make sure you’re doing ok

Have a smooth transition of care from Phoenix Care Centre

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Your Admission / Assessment

To make sure we know what your needs are, and help us work out

how we can meet them, we’ll begin by talking to you. On admission

you will be met by a mental health nurse and a non consultant

hospital doctor. On admission you will have a mental health

assessment, risk assessment and a medical examination.

Following this an initial treatment plan will be put in place for you. As

part of this individual treatment plan and to ensure that you receive

the best care, you may be requested to remain in your nightclothes. If

this occurs it will be in your best interest and for the shortest possible

time as specified by your healthcare team in your care plan.

Often we need to take and order tests to check out any physical

problems which may be making things worse. We’ll always talk to you

about these first. From the time you are admitted to the ward ongoing

assessment will be undertaken to give the healthcare team a clearer

picture of what your needs are and how we can best provide care and

treatment for you to recover.

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Your Admission / Assessment

The sort of things that your healthcare team will talk to you about will

include:

• What’s happened to bring you onto the ward

• Your mental health

• History of how you have been, things that have worked for you

• Your physical and mental health

• Family and relationships, and any parenting or caring

responsibilities you have

• Your housing and money needs

• What you do during the day, and whether you need any help

with day to day activities such as shopping, activities or looking

after yourself.

• We’ll also make sure that if you have any particular

requirements because of your religion or spirituality, culture,

sexuality, age, gender, disability etc. that they are taken into

account and planned with your Individual Care Plan.

Sometimes we might need to do specialist assessments. We will

explain these assessments if required.

If you need the protection and support of the Mental Health Act we’ll

explain this too.

When you are admitted to the ward the nurse or doctor will carry out a

physical examination, because your physical health is important to us.

This will normally involve: measuring your height and weight, taking

your blood pressure, asking for a blood sample and asking for a urine

sample.

If you have any concerns at all regarding your physical health, please

discuss these with the Nurses, your Keyworker or your Doctor.

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Privacy and Dignity

You have the right to receive the highest quality care which is safe,

effective and respects both your privacy and dignity.

Whilst in our care you can expect to be:

• Treated with dignity and respect

• Treated as an individual and offered personalised services

• Supported to maintain the maximum possible level of independence,

choice and control

• Listened to and supported in expressing your needs and wants

• Respected in your right to privacy and confidentiality

• Fully involved in planning your care, with family members and carers

involved if you wish

• Able to complain without fear of retribution

• Free from any experience of abuse.

All our wards have single bedrooms with own bathrooms. There are

communal toilets for both male, female, intersex and transgender

service users. All toilets are single cubicles.

There may be patients of a different gender on your ward (Birch and

Hazel), but they will not share your sleeping or bathroom area.

However it is important to understand that both male and female

Nurses, Doctors and other staff may come into your bedroom area

with permission or in the event of an emergency.

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Safety and Wellbeing

Staff and environment:

All staff on the wards of Phoenix Care Centre are specially trained to take

care of you whilst meeting your individual care needs. Each ward has been

designed to ensure you are receiving the right care in the right environment.

Observation / Engagement:

We want to keep you safe during your stay in Phoenix Care Centre, so you

may hear staff and service users talking about observation or engagement

levels. These levels apply both on and off the ward and you will be assessed

and placed on one of these levels. There are four levels which are

individually care planned to ensure your safety. These levels range from a

member of staff being with you at all times, to being regularly checked by a

member of the nursing team. If you are unsure why you have been placed on

the observation/engagement level you are on, please ask a member of staff

to explain.

Smoking, alcohol and drugs:

Phoenix Care Centre is a smoke free campus. That’s why smoking and the

use of e-cigarettes is not allowed anywhere on our premises – including

wards, grounds, doorways and car parks. This applies to service users, our

staff and visitors.

Support is available to all service users admitted to Phoenix Care Centre

who smokes or uses e-cigarettes. This support will include a range of

nicotine replacement therapies (NRT), such as patches, gum, lozenges and

inhalators. These tools help you to cope with cravings. For more

information, please speak to any member of staff.

Alcohol, non-prescribed drugs and illicit/street drugs are strictly forbidden in

Phoenix Care Centre.

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Personal Belongings:

You are requested to bring nightclothes, a supply of clothes and toiletries

with you on admission. A record will be maintained of your personal property

and possessions.

On admission you should have been advised by staff not to keep large

amounts of money or valuables with you during your stay. Temporary

arrangements can be made for us to look after money and valuables for safe

keeping. These will be recorded on a property sheet. Any items or money not

booked in are the sole responsibility of yourself or your relatives and Phoenix

Care Centre cannot be responsible for loss or damage.

We make every effort to make sure you are kept safe and well whilst on the

ward; this means certain items may have been taken aside and stored

appropriately. Items include the following;

Medicines not prescribed (including herbal)

Canned drinks or food (contents can be poured into a beaker)

Coat hangers

Lighter fuel / Toxic Fluids

Metal / Glass

Syringe needles

Photographic equipment

Rope or string / Electronic leads

Weapons – real or replica / Tools

Large rings

Plastic bags

Any item(s) in addition to the above considered dangerous or detrimental to

any individual (This may need to be specified in the you individual care plan).

Mobile Phones or items with a camera may not be allowed on your ward

(Oak or Alder). Mobile phones or items with a camera may be stored

securely by staff and you may use these in accordance with your care plan.

You can request to use the ward telephone at any time.

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Some items may be permitted under supervision. This is not an exhaustive

list and all items brought onto the units will be individually risk assessed.

Items may need to be added to this list at any time if deemed appropriate by

the team.

Examples of such items include;

Controlled Items

The following items are allowed only under the supervision of staff. When not

in use these items will be kept in service user locker;

Leave items

The following are allowed only when on leave from Phoenix Care Centre and

must be handed back to staff on return to the unit;

Items of clothing subject to risk assessment

Shoe and boot laces

Scarves

Belts

Cords in clothing (Dressing Gown, Fleece, Pyjamas etc.)

Aerosols Shaving foam or gel Pens

Shaving razors Glass bottles or jars Lighters or matches

Sharp implements CDs and DVDs Mobile Phones

Laptops Games consoles Items with an inbuilt

Mobile Phones Lighters or matches Plastic bags

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Emergency responses:

On occasion there are clinical emergencies where staff have to

manage and intervene. These may include fire emergencies, medical

emergencies, behavioural emergencies, medical emergencies and

urgent building maintenance issues.

Phoenix Care Centre staff are trained to deal with these situations,

and whilst these remain extreme and emergency situations, their

responses and actions may seem unusual to you. Some responses

such as cardio-pulmonary resuscitation, physical restraint or first aid

may look distressing, but these are the approved systems in place to

safely manage the emergencies when they occur.

It is important to note that these are unusual situations and witnessing

or experiencing them can be traumatic for service users and staff.

You are entitled to ask questions about and seek answers for any

experience you have had on our wards. This may take the form of a

conversation called a “debrief” to specifically look at support and

review the circumstances leading to and during the event. This

conversation allows staff and service users to reflect and learn how to

best manage these situations if they were to occur again.

Unacceptable behaviour:

Phoenix Care Centre has a Zero Tolerance Policy and encourages

the reporting of any form of harassment, abuse or assault by service

users, visitors or staff. In extreme circumstances Phoenix Care Centre

will pursue prosecution proceedings against any individual concerned.

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Staff of Phoenix Care Centre

The centre provides care utilising the skills of the various members of

the multidisciplinary team (MDT) in a coordinated and complimentary

way by using an evidence based MDT care plan. Your active

participation in this care and treatment plan will ensure that

interventions are aimed at maximising your recovery from this period

of ill health.

The Multidisciplinary Team

Psychiatric Doctor:

On admission you will be placed under the care of a consultant psychiatrist

and his/her clinical team. They are the clinical team leader and are overall

responsible for your care and treatment.

Key Worker:

The person who co-ordinates the delivery of the individual care and

treatment plan. The keyworker is responsible for keeping close contact with

the resident, family/carer and chosen advocate and for advising other

members of the multi-disciplinary team of changes in the service user’s

circumstances.

Psychiatric / Mental Health Nurse:

You will be assigned a named nurse on a daily basis who will assist you

where necessary with the activities of daily living. Your named nurse will

answer questions and queries for you and/or your family. Psychiatric-mental

health nursing is a specialist nursing discipline. Its primary objectives are to

support you to achieve recovery and optimum mental health. There are

nurses available 24 hours a day.

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Mental Health Social Worker:

A mental health social worker is a professional who seeks to improve the

quality of life and wellbeing for individuals, families, groups and communities

that come into contact with the mental health services. This can be done in

whatever way suits service users best – for example, by working with

individuals, groups, families or communities. Mental health social workers

can offer you a range of supports and services to help your recovery.

Mental Health Occupational Therapist:

If, for any reason, you are experiencing difficulty taking part in self-care, work

or leisure activities which are important to you, an Occupational Therapy

assessment will be arranged. Following this, your Occupational Therapist will

work with you to create a plan of individual and/or group sessions to

develop skills to overcome these difficulties.

Clinical Psychologist:

Clinical Psychologists provide assessment and/or therapy in order to work

out what the problem is about, gain understanding and develop ways of

coping and understanding to help in your recovery. This may involve

exploring your feelings and concerns; discovering how your thinking can

affect the way you feel and behave; learning how to handle your fears;

looking at the way past experiences may influence present problems and

discovering new ways of coping with life.

Mental Health Pharmacist:

Clinical pharmacists are experts in medicines. They work collaboratively with

all healthcare professionals. They work directly with you to optimise

medicines usage. This encompasses safe and effective use of medicines

according to the relevant guidelines, but more importantly advocating for the

treatment options that are specific to you, thus based on individual needs

and treatment goals.

Other services available:

Chiropody / Dental / Optical / Specialised Treatments as required

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Named Nurse

You will be allocated a nurse or nurses who are responsible for coordinating

you care needs on a day to day basis. Your allocated nurse or nurses will be

more familiar with your needs and care plan. They work as part of the

multidisciplinary team and with your key worker, however they are available

24 hours a day and will review and discuss your care needs

Clinical Nurse Manager

This is the nurse who's job it is to over see all activities on your ward. They

coordinate and manage the operations of your ward in consultation with the

other nurses on your ward. They work as part of the multidisciplinary team.

You can speak to this nurse or request to speak to this nurse if you have any

issues or any feedback including compliments or complaints.

Right to Information

In accordance with the Mental Health Act (2001), a person’s right to

information is protected under the law. If there are proposals to involuntary

detain you under the Mental Health Act (2001) then you must have an

opportunity to make representatives on the matter or to have someone do

this on your behalf. You also have the right to information about:

⇒ Your detention

⇒ Your treatment

⇒ Orders or Decisions made under the Mental Health Act

⇒ The right to have your care reviewed by a consultant psychiatrist or by the Mental Health Commission.

⇒ Your right to be legally represented

Verbal information on your illness or medication will be given to you by the

multidisciplinary team, key worker, nurse or doctor. If you require written in-

formation please ask your key worker or named nurse.

Freedom of Information, or FOI requests for access to your clinical record in

accordance with the Freedom of Information Acts 1997 & 2003 can be made

in writing to the FOI Officer, Conolly Norman House, 224 NCR, Dublin 7.

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Your Care Plan

This is a documented set of goals which are developed, reviewed

regularly and updated by your multidisciplinary team (MDT). You are

strongly encouraged to be involved in deciding what goes into your

care plan and you will be offered a copy of your care plan, which you

should keep safe.

A care plan will include your needs, goals, treatment and care

required. It will also set out the resources required to meet these

goals, treatment and care and identify who is responsible for

implementing.

Your Key Worker, Named Nurse or any member of the team will talk

you through your care plan. This is so you can discuss and agree on

the goals and priorities of care. Your care plan might include

information such as medication, talking therapies, occupational

issues, social issues, activities and recreation or plans for your

transfer or discharge.

We will always try and work with you and your carer/family so you are

as involved in your care plan as possible. Your care plan will be

reviewed as required or at a minimum every week (for newly admitted

service users) or every month (for longer term service users).

You are invited to attend your ‘MDT’ team meetings and this is

another opportunity for you to meet and discuss issues with the team.

Ward Rounds are additional meetings that the medical team and/or

consultant psychiatrist meets with the nursing team on the ward to

discuss your mental health and how you have been since they last

seen you. This is another opportunity to discuss your care plan and

any other questions you may have.

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Your Family / Carers

Families, parents, children and carers are often a vital component of the life

of someone who requires the services of Phoenix Care Centre. They can be

people who have supported you in keeping well. Phoenix Care Centre values

the role that families and carers play in your recovery and we will aim to work

with them for your wellbeing.

Visiting

In Phoenix Care Centre visiting hours are flexible, however there may be

occasions when in your best interests or the interests of other service users

visiting may be restricted. Visitors are requested not to visit during meal

times.

Children visiting Phoenix Care Centre is welcomed, however prior

arrangement is required to ensure facilities and staff are available to facilitate

the visit. Children visiting must have a parent or guardian accompanying

them to Phoenix Care Centre.

Visiting Times - 14:00 - 16:00 and 18:00 - 20:00

Family Room

Phoenix Care Centre has a dedicated room for family visiting. This room

allows children, young people and families to visit their parent or family

member in a comfortable environment. This room allows you and your family

to spend quality personal time away from the ward. You may be able to use

this room unsupervised or with supervision from staff. This will depend on

your needs which will be included in your care plan.

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Meal Times

Menus are displayed in each dining room and you are encouraged to order

meals of your choosing from the menu. You can speak to nursing or catering

staff about ordering procedures.

All meals are served in the dining room on your ward. Meal times are as

follows:

Breakfast 08:30 / 09:00

Dinner 12:30 / 13:00

Tea 17:00 / 17:30

Supper 21:00

Refreshments will be served outside of these times. You can ask for fruit

outside of the above times.

You are expected to attend the dining room for meals unless other

arrangements have been made.

Please let us know if you require a special diet.

Religion

It is important that you are assisted to practice your

religious faith during your admission to the Phoenix

Care Centre.

We recognise that you will have your own set of beliefs and these may be

cultural or religious in origin. Phoenix Care Centre will support you in

accordance with your religious, cultural or spiritual affiliations where possible.

Please discuss any requirements with your named nurse or key worker.

Roman Catholic Mass is celebrated frequently in the main reception area of

Phoenix Care Centre. This is usually held at 10:30 on Sundays.

Weekly Holy Communion can be facilitated on each ward.

Arrangements can be made for other religions.

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Medication

Medication can play an important role in in your recovery. It is very important

that you and your family / carers are fully informed about medicines and the

choices available.

Phoenix Care Centre has an online website which is available through our

website. The direct link is -

http://www.choiceandmedication.org/dublin

This website provides independent answers to questions about 140 mental

health medicines. It also provides comparison charts and other information

about mental health conditions.

Searches

You may be asked to undergo a “Search” which means we will ask you to

empty your pockets and show us any items that you may be carrying. You

may request for this search to be completed in a private room. Searches may

also be undertaken on your room and belongings. In both instances we will

seek your consent for a search and two members of staff will be present.

All searches will be explained to you and you will be informed about what is

happening and why it is happening.

Searches are only carried out in order to create and maintain a safe and

therapeutic environment.

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Your Feedback

We refer to your feedback as “Consumer Feedback” and we are fully

committed to providing the best possible environment and care for you and

your family. We are very keen to continuously improve what we do by

listening to what you, your relatives, family and visitors tell us.

We welcome your comments on what you think Phoenix Care Centre does

well and where we could improve.

In every ward and in the reception area of Phoenix Care Centre there are

“Comment Boxes” and you are invited to use these boxes if you would like to

bring anything to the attention of staff. Please ask a member of staff where

the box is located. We value your opinions.

Also, if you or your relatives, family or visitors are particularly please with the

care you have received during your stay or would like to compliment the team

as a whole or individual staff members please use the “Comments Boxes”.

If you have any problems or concerns, it’s best to talk directly to staff on your

ward or your key worker first as they might be able to resolve these for you,

but if they cant, or if you would prefer to talk to senior members of staff you

can request the following -

A) Ask to speak to the Clinical Nurse Manager

B) Ask to speak to a member of the Nursing Leadership Team

C) Ask to speak to the Complaints Manager / Mental Health Services Manager or their designate

You may also write about your complaint, problem or concern to the

Complaints Officer for Phoenix Care Centre -

Carmel Kitching, Mental Health Services Manager, Conolly Norman

House, 224 North Circular Road, Dublin 7.

Telephone - 076-6958900

Email - yoursay@hse.ie

Online form - http://www.hse.ie/eng/services/yourhealthservice/

Further information is available from www.healthcomplaints.ie

Raising concerns will not affect the way we treat or support you

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Contribution payable for Maintenance and Accommodation

Unless you are exempted in accordance with legislation, you will be liable for

a weekly contribution for maintenance and accommodation if you have

received inpatient services for an aggregate of 30 days in the previous 12

months. You are not liable for a contribution for maintenance and

accommodation, if for example you are detained involuntarily under the

Mental Health Act (2001) and / or you require medically acute care and

treatment in respect of an acute ailment. If you do not qualify for this

exemption, the amount you will be liable to contribute on a weekly basis will

depend on your income after deduction of certain allowable expenses (e.g.

Life assurance, medical insurance, rent, mortgage repayments and / or loan

repayments).

Further information is available from the General Office which you can

contact through the main switchboard of Phoenix Care Centre

(076-6958700).

Communications

If you require an interpreter or for information to be

provided in another language this will be facilitated.

Internal telephones are available on each ward for

you to receive and make calls.

Fax facilities are available.

Incoming post is delivered to your ward. Post can be posted for you. Please

give the letter/item to a member of staff for collection from the ward.

Advocacy

Phoenix Care Centre facilitates a peer advocacy service from the Irish

Advocacy Network. The broad aim of the peer advocacy service includes

making information accessible, providing information, facilitate decision

making and promotes your involvement in your care and treatment. An

advocate visits Phoenix Care Centre on a weekly basis. Staff can provide

you with contact details or you can contact the Irish Advocacy Network

directly on 01-8728684 or admin@irishadvocacynetwork.com

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CCTV

The use of Closed Circuit Television (CCTV) in Phoenix Care Centre has

been carefully considered and its implementation only used is specific areas.

For the safety of you, our staff and visitors, CCTV is used in all external

garden areas on the ground floor, the main reception and entrance and in the

internal corridors and stairwells. These cameras are monitored by security 24

hours a day to ensure everyone's safety and wellbeing.

We also use CCTV in our seclusion rooms. These cameras are only seen by

the nursing staff member who is supporting you while you are in seclusion.

CCTV is used in the Comfort Room on Birch ward in order to ensure service

users’ safety. This camera is only seen by staff working on Birch ward.

All our CCTV are signposted and we do not use covert or hidden CCTV.

Please speak to a member of staff about our CCTV if you have any further

queries.

Activities / Ward Programme The Phoenix Care Centre provides care utilising the skills of the various

members of the multidisciplinary teams (MDT) in a coordinated and

complimentary way by using an evidence based MDT care plan. Your active

participation in this care and treatment plan will ensure that interventions are

aimed at maximising your recovery from this period of ill health. Your care

and treatment plan may include some of the following ;

⇒ Ward Therapies

⇒ Individual Counselling / Psychotherapy

⇒ Behavioural Therapy

⇒ Family Therapy

⇒ Group Psychotherapy

We also provide recreational activities on each ward.

There are also 2 dedicated staff for recreational

therapy.

We also have a gym and activity kitchens in Phoenix

Care Centre.

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Confidentiality

Details of your care and treatment in Phoenix Care Centre is recorded at all

times, however we take great care to protect your personal information. We

ensure high standards of confidentiality are maintained with all information

held within our services.

When any of us talk with a doctor, nurse or other healthcare professional we

expect what we say to stay private within our teams. All health professionals

are bound by this duty and this remains the same for service users with a

mental illness or intellectual disability.

We may share information about you with other providers involved in your

care such as General Practitioner, Community Mental Health Team or the

Approved Centre that referred you to Phoenix Care Centre.

The Inspector of Mental Health Services may also inspect your records to

ensure that the care and treatment provided is in line with standards and

legislation.

We may also with your consent share relevant information with social

services, educational providers, appointed solicitors, local authorities or

voluntary sector providers.

We may also with your consent share relevant information with others who

may check the quality of care or treatment, protect the health of the general

public or help investigate any concerns or complaints you or your family have

about our health care. These may include the Ombudsman's Office, Medical

Officer for Health/Director of Public Health, Complaints Officers.

There are occasions when the staff of Phoenix Care Centre may have to

share your information without your consent. For example;

⇒ When there is a risk of harm to you or other people

⇒ Child protection reporting requirements

⇒ Infectious disease notification

⇒ On the instruction of a court order

⇒ When we believe that the reasons for sharing are so important that

they override our obligation of confidentiality (For example, exposing,

detecting or preventing serious crime)

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Planning for Transfer / Discharge

When you are ready to leave Phoenix Care Centre, you will have your future

needs discussed within the multi-disciplinary team (MDT) and at a MDT

meeting. Family and carers are encouraged to take part in this meeting if you

consent to this happening. Your care plan will detail the follow up

arrangements or who will provide the follow up arrangements.

Your Key Worker and Named Nurse will work together to ensure that prior to

your transfer or discharge from Phoenix Care Centre, you are aware of

everything that is happening and what needs to be done before you leave.

They will keep records of the plan and who has been informed of the plan.

We will make sure that all your property and belongings are transferred with

you if you are transferring back to another Approved Centre.

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Contact Us

Switch 076 - 6958700

Reception 076 - 6958707

Oak Ward (Male PICU) 076 - 6958730

Alder Ward (Female PICU) 076 - 6958720

Birch Ward (NAIPU) 076 - 6958750

Hazel Ward (SSRU) 076 - 6958770

Fax 076 - 6958791

PICU Referrals Telephone 076 - 6958709

PICU Referrals Fax 076 - 6958790

Website www.hse.ie/phoenixcarecentre

Referrals to the PICU and further information on this service is available from the website.

Facebook - www.facebook.com/HSElive/

Twitter - @HSELive

Email - hselive@hse.ie

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How to find us

From M50 Southbound take Exit 6

Use the left two lanes to take the N3 exit to Cavan/Blanchardstown

Keep right at the fork, follow signs for N3/City centre/Castleknock and merge onto Navan Road/N3

Continue to follow Navan Road

At the roundabout take the second exit onto Navan Road/N3/R147

Continue to follow Navan Road/R147

At Y junction turn right onto Old Cabra Road/R805 (Beside Mc Donald's and Tesco)

At traffic lights turn left onto North Circular Road

Phoenix Care Centre is on your right after Red Brick Building

From N4 continue east / M50 Northbound take Exit 7 for City

Continue onto Chapelizod Bypass/R148

At major Kilmainham junction take the left (R111) onto South Circular Road

At T Junction/Lights take the right onto Conyngham Road/R109

At Criminal Courts of Justice, take left onto Infirmary Road/R101

Follow the road right at T junction (Phoenix Park on right)

Continue past Hanlons Corner and intersection

Phoenix Care Centre is on your right after Red Brick Building

Bus Routes - 46a runs past PCC and 37 & 39 are close on Manor Street

From M

50 Southbound

From M50 North/N4