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Trainer Job packThanks for your interest in working at Citizens Advice Plymouth. This job pack should give you everything you need to know to apply for this role and what it means to work at Citizens Advice.

In this pack you’ll find:

Our values Three things you should know about us Overview of Citizens Advice Citizens Advice Plymouth The role profile and personal specification Application form Equal Opportunities Monitoring form Application guidance notes

Our valuesWe’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

3 things you should know about us

1. We’re local and we’re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales.

2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.

3. We’re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us

Overview of Citizens AdviceThe Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members.This role sits our network of independent charities, delivering services from:

over 600 local Citizens Advice outlets over 1,800 community centres, GPs’ surgeries

and prisons

They do this with:

6,500 local staff over 23,000 trained volunteers

Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30-minute drive of where they live.

Citizens Advice Plymouth

We value diversity, promote equality and challenge discrimination 1

Our aims, principles and behavioursAimsTo provide the advice people need for the problems they face.To improve the policies and practices that affect people's lives.The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

PrinciplesWe provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Behaviours Framework1. A commitment to the aims and principles of the Citizens Advice service in

everything we do.2. A passion for encouraging open debate to resolve issues to improve our services

to clients.3. A “no surprise” management culture in the delivery of “promises” &

commitments within a full disclosure environment. Leaders will “walk the talk” not “talk the talk.

4. Everyone has leadership responsibilities to be a positive role model, bringing enthusiasm into the working environment. You don’t need permission!

5. A “no same mistake tolerant, no fear culture”.6. Respectful & professional in all interactions with clients, colleagues & external

stakeholders.7. Harness the power of teamwork – but not as an abdication of individual

accountability.8. Working within cross-functional teams with no silo mentality9. Our meetings will be decision or idea focused with clear outcomes and/or

solutions.10. A passion for health, safety, wellbeing, and the environment underpinned by our

policies.While we remain Legal, Ethical and Credible


External and Internal RecruitmentTitle: Trainer

Starting salary: £21,615.40 (pro rata)

Salary scale: £21,615.40 to £26,152.18 (pro rata)

Hours: 18.5 hours per week

Contract: Permanent (subject to funding)

Benefits 25 days annual leave plus bank holidays and an additional 2.5(Eligibility required) days to be taken between Christmas & New Year (pro

rata for part-time employees). Long term service leave – up to 5 additional days leave

(pro-rata) Healthcare Plan (including Employee Assistance

Programme) Cycle to Work Scheme Peer to peer support scheme 4% auto enrolment contributions from both employee

and employer into auto enrolment pension scheme.

Responsible to: Learning & Development Manager

Work Base: Cobourg House, Mayflower Street, Plymouth

Closing Date: Wednesday 29th July 2020 at 9am

Interview Date: To be advised

Please note that if current social distancing rules remain in place interviews will take place via video conference call.

Apply: Completed applications should be returned to the HR team.Email: [email protected]

Please note we do not accept CVs or letters of interest.

Job Description

Context: At Citizens Advice Plymouth, the training and development of our people is at the heart of everything we do to ensure we are providing our clients with the highest quality of service. We require a trainer to assist with the delivery of planned sessions across the whole organisation, from administration and telephone client contact through to specialist workers and leadership.

We are also looking to grow our external training offering across the city and therefore you will also be required to train externally.Role Purpose: You will be at the forefront of training and development activities across the whole organisation by delivering internal and external training sessions and workshops to ensure that all training is interactive, engaging and inclusive.

You will need to have an enthusiastic, open and creative approach to learning and cater to all development needs of all employees and the wider delegates that enter your training sessions.

The trainer will work as part of the training department and report into the Learning and Development Manager.

The post holder will assist with the developing and maintaining of the organisational training plan, ensuring that all training activities are in line with organisations needs that feed directly into the annual business plan.

You will drive quality and consistency through the delivery of training, coaching and mentoring and as guided by the Learning and Development Manager.

Key Areas of Work:Below is a list of the key areas of work the post-holder will be expected to perform and examples of what tasks are involved in those areas. The list of tasks is not exhaustive.

Key Responsibilities

Delivery of Training and Development ActivitiesPlan and deliver internal and external training sessions, workshops and seminars. Create all internal interactive and inclusive training sessions and materials. Collaborate with the Learning and Development Manager to explore

innovative concepts for the future of training. Identify and address trends that may arise out of training needs across the

organisation. One to one mentoring or coaching of staff and volunteers where required. Completion of training induction for new starters of staff and volunteers. Work closely with Managers to develop / mentor staff to their full potential. Obtain regular feedback to ensure training has been implemented

effectively and tweak and refresh based on feedback or self-assessment. Deliver training through a range of channel including classroom based and

virtual (Zoom & Office 365 Teams)

Training Based Administration Produce accessible training plans for all roles. Responsible for updating and maintaining the organisational training plan. Ensure all training activities are recorded and in line with organisational

needs, thus maximising efficiency and effectiveness. Working with the External Affairs Department to ensure training materials

are branded effectively. Keep up to date with national and local changes that may require internal /

external training.

Development and Promotion of Training Offer Promotion of high quality training across the organisation with focus on key

training principles such as the Teaching, Learning and Assessment Cycle and inclusive learning.

Promote the quality and consistency across the organisation through training activities and opportunities.

Have an awareness of external training opportunities that may be available We value diversity, promote equality and challenge discrimination 4

for tender, for the Learning and Development Manager to explore. Collaborate and support, where appropriate, with the Learning and

Development Manager to promote and sell our training offer to stakeholders and national funders.

Provide cover for the Learning and Development Manager as required. Promote training opportunities, using different channels to target identified

groups in line with organisational needs and gaps in knowledge and skills.

Person Specification

Essential1. Recent experience of training or teaching.

2. Ability to be flexible with focus on identifying individual training needs and adapting delivery based on these.

3. Creative approach to the development training activities and materials.

4. Ability and willingness to work as part of a team including volunteers, staff, trustees, and management.

5. Proven ability to give and receive feedback objectively and sensitively with a willingness to challenge constructively.

6. Understanding of and commitment to the aims, principles, values and behaviour framework of the CA service and its equal opportunities policies.

Desirable7. Experience of using ICT and technology platforms to enhance and deliver

training

8. Knowledge and experience of working within the advice sector


CONFIDENTIAL APPLICATION FORM

Section 1

HR TeamCitizens Advice PlymouthFloor 3, Cobourg House,32, Mayflower Street, PLYMOUTH PL1 1QXEmail address [email protected]

Please refer to the Guidance Notes for Applicants before completing this application form.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

Members of the recruitment panel will consider information you provide against the person specification for the role to decide whether you will be shortlisted for an interview.

It is therefore essential that you complete the form fully and that you clearly demonstrate how you meet each point on the person specification. Please note that CVs are not accepted.

Candidate reference no (for office use only):

POSITION APPLIED FOR

Job Title: Trainer

Location: Plymouth PL1 1QX Job Reference: 20-21_008


mailto:[email protected]

PERSONAL INFORMATION AND ADDRESS FOR CORRESPONDENCE

First name (s):

Last name:

Address

Postcode

Email

Mobile

Telephone Home

Telephone Work

May we contact you at work? YES / NOWe will normally contact you by email.However, if you would prefer to be contacted by another method please let us know here:

ENTITLEMENT TO WORK IN THE UK

To take up this post you must have the right to work in the UK.Please note that Citizens Advice Plymouth does not hold a sponsor licence and therefore, cannot issue certificates of sponsorship under the points-based system.

CRIMINAL CONVICTIONS

Having a criminal record will not necessarily bar you from working for Citizens Advice Plymouth – much will depend on the type of job you have applied for and the background and circumstances of your offence.For some posts, an offer of employment will be subject to a Disclosure and Baring Service (DBS) check. If this applies to the post for which you are applying, this will be noted in the application pack.

Please see Guidance Notes and Application Pack for further details.

Have you had any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974?

YES / NO

If YES, please provide details of the offence and the date of conviction:


REFERENCES

Please provide the names, addresses, telephone numbers and email addresses of two people who may be approached for references.

One of these should be your present or most recent employer, the other could be someone who knows you in a work related, voluntary or academic capacity. Both referees should be able to comment on your suitability for the post applied for.

If you are an internal applicant, please ensure that you add your current line manager as a referee.

References will only be taken up for successful candidates following interview.

Referee 1NameAddressPostcodeTelephoneEmailIn which context does this referee know you?

Referee 2NameAddressPostcodeTelephoneEmailIn which context does this referee know you?

If I am successful in my application for employment, I authorize Citizens Advice Plymouth to contact my referee named above for a reference.Signed: Date:


Section 2

INFORMATION, EXPERIENCE, KNOWLEDGE, SKILLS & ABILITIES

IMPORTANT INFORMATION

It is essential that you complete this section in full.Please refer to the Guidance Notes for applicants for further details. Please explain and demonstrate how your experience, skills and knowledge

meet the selection criteria for the post described in the Person Specification (found in the job pack).

Please ensure that you address all the criteria on the Person Specification using the same order and numbers and providing examples.

Person Specification:Please explain and demonstrate how your experience, skills and knowledge meet the selection criteria for the post described in the Person Specification


CAREER HISTORYPlease include your current / previous employment (including job training schemes), voluntary work, community activities, school placements, time caring for dependents etc. Please put in date order, starting with the most recent. (Continue on a separate sheet if necessary).

Please ensure that you fully complete for all roles and include any gaps for career breaks.

Employer’s name & address

State position held, outline briefly the nature of the work and your responsibilities

Length of time employed: From/ToReason for leaving







Length of time employed: To/FromReason for leaving

If you have worked or volunteered at Citizens Advice within the last 5 years, please provide further details. References will be taken up for successful candidates.Employer’s name & address

State position held and outline briefly the nature of the work and your responsibilities.

Dates:From: To

Reasons for leaving:

Manager’s name and contact details:


EDUCATION HISTORY


Please give details of qualifications you have obtained from school, college, or university.Subject Level Grade

PROFESSIONAL DEVELOPMENT

Please give details of any professional qualifications, including membership of any professional bodies and any job-related training that you may have undertaken.

ADVICE


Have you received advice from Citizens Advice Plymouth within the last 3 months? Yes / NoHaving received advice from Citizens Advice Plymouth will not affect your application, all shortlisted applicants will be checked against our advice database to confirm your case record has been closed for 3 months before employment would commence.

AttachmentsHave you attached any separate sheets or documents?

YES / NO

If yes how many?

A job offer will be subject to confirmation that you are permitted to work in the UK in accordance with the provisions of the Asylum and Immigration Act 1996. You will be asked to provide evidence of your entitlement to work in the UK if you are successful and an offer of employment is made.


CONFIDENTIAL APPLICATION FORM

Section 3

Diversity monitoringPlease note this section will be detached before sending your application to the recruitment panel for shortlisting.

Job title: 20-21_008 - TrainerCandidate ref. number (for office use only):

The Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

To achieve these aims we need to know about the diversity of people who apply to work in the service. Please help us by providing the information requested in the form below

Data protection overview

If you are happy to provide it, we will use this information for the sole purpose of allowing us to monitor equality of opportunity and treatment as necessary to maintain or promote equality within Citizens Advice Plymouth.

The information you give us will be kept securely, won't be shared outside the service and is confidential.

It will not be seen by anyone responsible for making recruitment decisions or have any impact on you directly.

If you are successful in your application and we require this information for other purposes, you will be asked to provide it separately - i.e. this form will not be used for other purposes.

If you would prefer not to answer any of the questions we ask, please leave them blank. If you would like us to stop using the information you provide, please contact us.

Thank you for your co-operation.

The following information will not be seen by the recruitment panel and will not affect your application.


AgeWhich age bracket do you fit into? Put a cross in the relevant box below.

Under 25 25-34

35-44 45-54

55-64 65 and over

GenderWhat best describes your gender? Put a cross in the relevant box or write in a preferred term.

Female

Male

I prefer to use another term (please write in)

Sexual orientationWhat is your sexual orientation? Put a cross in the relevant box or write in a preferred term.

Heterosexual/Straight Gay Man

Gay Woman / Lesbian Bisexual

I prefer to use another term (please write in)

Ethnic originHow would you describe yourself? Choose one section (A to E) and put a cross in the relevant box within it.

A. White English/Welsh/Scottish/Northern Irish/British

Irish

Gypsy or Irish Traveler

Any other White background Please write in……………………………………….


B. Mixed/multiple ethnic groups

White & Black Caribbean

White & Black African

White & Asian

Any other Mixed/multiple ethnic background Please write in……………………………………….

C. Asian/Asian British Indian

Pakistani

Bangladeshi

Chinese

Any other Asian Background Please write in……………………………………….

D. Black/African/ Caribbean/Black British

African

Caribbean

Other Black/African/Caribbean background Please write in……………………………………….

E. Another ethnic group Arab

Any other ethnic group Please write in……………………………………….

Disability A disabled person is defined under the Equality Act 2010 as someone with a ‘physical or mental impairment which has a substantial and long-term adverse effect on that person’s ability to carry out normal day-to-day activities.’

Do you consider yourself to be disabled under the Equality Act 2010?

Yes No

The information on this form is for monitoring purposes only. If you require any reasonable adjustments to be made in the recruitment process or at work subsequently if appointed, please make sure you tell us separately from this form. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.


Gender IdentityIs your gender identity the same as the gender you were assigned at birth? Put a cross in the relevant box.

Yes No

Religion or beliefWhich group below do you most identify with? Put a cross in the relevant box.

No religion

Christian (including all denominations)

Buddhist

Hindu

Jewish

Muslim

Sikh

Any other religion or belief Please write in……………………………………….

How did you hear of this opportunity?

Please give details in box below


Guidance notes for applicantsThank you for your interest in working with Citizens Advice Plymouth.

Application form

1. The application form plays a key part in our recruitment and selection process and we use the information you provide about your skills and experience to assess your suitability for the role.

2. It is important that you complete the application form as fully and accurately as possible, please read the job description and person specification fully.

3. Information, experience, knowledge, skills and abilities - person specification:-

i. This is a key section of our application form which allows you to provide evidence of your experience, knowledge, skills, and abilities that are relevant to the role as described in the role profile.

ii. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.

iii. You should explain how your ability, skills and knowledge match those required in the person specification.

It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.

iv. Please also provide a specific example for each point in the person specification. You should choose examples of experience that clearly demonstrate what we are looking for, and be precise about what you did and how you did it, the outcome and the result of your actions.

A useful guide for providing examples, may be the S.T.A.R, format.Specific – give a specific exampleTask – briefly describe the task/objective/problemAction – tell us what you didResults – describe what results were achieved

v. Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family, or home responsibilities, can also be given.

4. Please complete your application and return it by e-mail (as a Word document) no later than the closing date/time referred to in the advert. If you return your application via e-mail, there is no requirement to send a hard copy.

5. Unfortunately, we don’t accept CVs instead of a completed application form unless specifically stated in the advert.

Disability

Please let us know if you require any adjustments to be made to the application process or would like to provide any information you wish us to take into account when we are considering your application. If you are selected for interview, we will ask you to let us


know if you have any access needs or may require reasonable adjustments to the interview or assessment (if applicable) at that stage. Please be assured that we will be supportive in discussing reasonable adjustments with you at any stage of the recruitment and selection process.

Entitlement to work in the UK

A job offer will be subject to confirmation that you are permitted to work in the UK in accordance with the provisions of the Asylum and Immigration Act 1996. You will be asked to provide evidence of your entitlement to work in the UK if you are successful and an offer of employment is made.

Please note that Plymouth Citizen’s Advice does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

Diversity Monitoring

Plymouth Citizen’s Advice values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. Monitoring recruitment and selection procedures is one way of helping us to ensure that there is no unfair discrimination in the way that we recruit people. To do this we need to know about the diversity profile of people who apply for posts at Plymouth Citizen’s Advice. This information is given in confidence for monitoring purposes only and is not seen by anyone responsible for making recruitment decisions. However, if you would prefer not to answer any of the questions we ask, please leave them blank.

Criminal convictions

Anyone who applies to work within Plymouth Citizen’s Advice will be asked to disclose details of unspent convictions during the recruitment process.

Having a criminal record will not necessarily bar you from working for Citizens Advice Plymouth – much will depend on the type of job you have applied for and the background and circumstances of your offence. However, we are not able to employ anyone with a conviction for a sexual offence against a child or vulnerable adult, regardless of when the office took place. All other convictions will be considered on an individual basis.

Disclosure and Barring Service (DBS) checks (formerly Criminal Records Bureau (DBS) checks) are only requested where proportionate and relevant to the post concerned. If the post for which you are applying for requires a DBS check, this will be noted in the application pack.

Shortlisting outcomes

Shortlisted applicants who reach the minimum 60% shortlisting score will be invited for an interview. Some positions may require additional assessments (practical task/test or assessment centre). If this is the case, further details will be provided if you are shortlisted.


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