SPECIAL REPORT - visualasap.com · Apparel’s Software Scorecard report features the best software...

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Apparel’s Software Scorecard report features the best software vendors serving the apparel marketplace, based on ratings from their customers. Because of the prevalence of very close scores and the great diversity among the vendors and the types of solutions they offer, Apparel focuses the presentation of this year’s survey results on each vendor’s scores rather than a vendor’s ranking relative to other vendors. SPECIAL REPORT

Transcript of SPECIAL REPORT - visualasap.com · Apparel’s Software Scorecard report features the best software...

Apparel’s Software Scorecard report features the best software vendorsserving the apparel marketplace, based on ratings from their customers.

Because of the prevalence of very close scores and the great diversityamong the vendors and the types of solutions they offer, Apparel focuses thepresentation of this year’s survey results on each vendor’s scores rather thana vendor’s ranking relative to other vendors.

SPECIAL REPORT

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The methodologyApparel’s Software Scorecard survey

was conducted online from Feb. 9 throughMarch 13. Apparel Magazine invited itssubscribers who are in software decision-making roles to take the survey, and wegathered client contact information fromsoftware vendors and invited these indi-viduals to participate. We also encouragedsoftware vendors to invite their apparelclients to take the survey.

Survey respondents first were asked toselect one of their current software ven-dors, and then to tell us how they used thesoftware vendor they wished to score. Fortheir category selections, respondents wereoffered a drop-down list of nine core func-tional areas, including: retail, businessintelligence, warehouse management, sup-ply chain management/sourcing, produc-tion, ERP, PLM/product development,design/CAD and color management.

After selecting a vendor and desig-nating a category for how they used thevendor, respondents then were asked torate the vendor in five areas, including:overall satisfaction (our most heavilyweighted question), apparel market knowl-edge, ROI, user buy-in/user friendlinessand customer service.

Our first six charts and the final chartprovide you with a view of scores from allvalidated respondents, regardless of their category designations.The charts for “Bestin Business Intelligence”through “Best inDesign/CAD” offer you a view that takes into account the respondents’ cate-gory selections.

Respondents were allowed to rate ven-dors in more than one category, but for thecategory break-out charts, we included onlyscores associated with respondents whotold us they were using the vendor in thefeatured category. (There is not a categorybreak-out chart for color managementbecause there were not enough ratings inthis category.)

To qualify for inclusion in this report,software vendors had to receive a minimum

of five ratings from five different apparelbusinesses. Once they met that threshold,the vendor had to receive a minimum ofthree ratings from three different apparelcompanies in a single category to qualifyfor inclusion in the category-specific charts.

Marketplace participationThis year’s Scorecard project attracted

an increased level of participation com-pared to our 2006 Scorecard survey. Of theapproximately 160 apparel- and retail-spe-cific software firms serving our industry(and invited to participate in the project),50 qualified for inclusion in the Score-card report.

If you do not see a vendor featured inthe report, or some part of it, it does notnecessarily mean the vendor did poorly inthe project. Some vendors opted out of par-ticipating, and others may not have receivedenough ratings to qualify for inclusion inthe report.

There were 363 individual respondentswho participated in the scoring process (up17 percent from the 2006 Scorecard), repre-senting 328 unique apparel retailers, brandsand manufacturers.These respondents sub-mitted 740 different ratings of their currentsoftware vendors, up 45 percent from the2006 Scorecard survey.

The validation processApparel validated all responses that were

used in the tabulation of the results you seepresented in this report.

Each respondent submitted his or hername, title, company, e-mail and busi-ness telephone number.We used this infor-mation to confirm that each respondentwas employed with that apparel retail, brandor manufacturing business. We e-mailed a

validation query to each respondent, andrequired a personal reply of confirmationthat he or she took the survey.

We also called each respondent whohad a “generic”e-mail address that we couldnot readily confirm was that of an apparelbusiness (i.e.,Yahoo or AOL accounts, forexample),and personally connected with eachof them via telephone to confirm the valid-ity of their participation and response.

If we could not validate a response, wedeleted it from the results.

We hope the findings we deliver to youin this special report will be valuable to youand your business.As always, we welcomeyour feedback. �

Kathleen DesMarteau is editor in chief ofApparel. She can be reached at 864-627-0276or [email protected].

Editor’s Note: Apparel’s 2007 Software Score-card report is available in its entirety for freedownload from www.apparelmag.com. Seethe “Thought Leadership”section of the website, and look for the Scorecard report under“Research & Reports.”Also available for freedownload from this section of the homepage are: Apparel’s special supplement aboutthis month’s SPESA Expo, Material Worldand Technology Solutions trade shows; the2007 “Top Technology Trends in the ApparelMarket”study, the “RFID: Well Within Reach” research report, Apparel’s Guide toSoftware & IT Solutions, the “Top 50 SuperAchievers”report and the “PLM Comes ofAge”study. Visit www.apparelmag.com regularly for more research results, includ-ing the findings from Apparel’s 2007 PLMresearch study (available next month), plusthe latest information on upcoming webi-nars and face-to-face events.

There were 363 individual respondents whoparticipated in the scoring process (up 17percent from the 2006 Scorecard),representing 328 unique apparel retailers,brands and manufacturers.

specialreport APPAREL’S SOFTWARE SCORECARD

Highest Average Customer Ratings in All Categories & Break-outsSOFTWARE VENDOR

AVERAGE SCORE

SCORING KEY: BEST ALL-AROUNDMaximum score = 30. Includes potential for 5 points forApparel Market Knowledge, 5 points for ROI, 5 points for UserBuy-in/User Friendliness, 5 points for Customer Service and 10 points for Overall Satisfaction. Vendors whose scores tiedare listed in alphabetical order.

TUKAtech Inc. 29.86GCS Software LLC Inc. 29.30Apparel Data Systems 29.20Innovative Systems 29.15AS/AP Apparel Software 29.00Pointcarré 29.00ComputerCare 28.92EXTOL International Inc. 28.91AMS 28.83Yunique Solutions 28.67Information Solutions Inc. 28.57OptiTex 28.50eZCom Software Inc. 28.39Jonar Systems Inc. 28.14Blue Fox Porini USA 28.13Apparel Business Systems LLC 27.93IT Resources 27.80Byte Software LLC 27.73Celerant Technology Corp. 27.60Momentis Systems 27.40RunIt Systems 27.38TradeCard 27.38Magnal Solutions 27.227thonline Inc. 27.20Fast React 27.17Polygon Software 27.06ecVision Inc. 26.89Computer Generated Solutions Inc. 26.86Datavantage/CommercialWare 26.67World Fashion Exchange 26.64Xperia 26.64AL Systems 26.55TXT e-Solutions 26.55SAP 26.35SAS Institute Inc. 26.33Logility 25.89Lawson Software 25.70i2 Technologies Inc. 25.48Exact Software Co./frogfish solutions 25.38Business Management Systems Inc. 25.21Gerber Technology 24.71New Generation Computing 24.64MatrixOne (Enovia MatrixOne) 24.57Jesta I.S. 24.00PTC 24.00Manhattan Associates (Evant) 23.80Lectra 23.65AIMS (Apparel Information Management System) 23.50Epicor/CRS Retail Solutions 21.50Visual 2000 International 14.14

QuotableHere is a sampling of comments that survey respondentsvolunteered about these vendors.

About GCS Software LLC … “ GCS is a very user friendly,comprehensive system and GCS is always professional, has a senseof urgency when problems arise in the business, and is up to dateon all industry changes. I would strongly recommend them to othercompanies looking for an apparel industry software package.”About Apparel Data Systems … “ After many years of badexperiences with other software vendors that promised me theworld in their sales pitches, I finally found the only softwarecompany that delivered on every guarantee they’ve ever made. Thebest part is they don’t nickel and dime me every time I need somechanges or help.”About Innovative Systems … “ Innovative Systems is a delight towork with. The staff is very friendly, responsive and reliable. Theytake great interest in their clients, regardless of volume. Theyalways have an answer to every question and are willing to go tobat for you in the trickiest of situations.”About Pointcarré … “ I have investigated several comparable CADsystems and found Pointcarré to be the best and most versatile inthe textile and fashion design market. It is also among the mostreasonably priced for the level of functionality, continuedimprovement upgrades, service and technical support.”About ComputerCare … “ ComputerCare is more of a businesspartner than a vendor. The principals of the company are extremelyknowledgeable in the apparel industry and take the time to learntheir customers’ individual business needs to ensure a successfulsoftware implementation.”About Momentis Systems … “ We have worked with Momentis forover 12 years, using their UNIX-based system. We are now usingthe new Windows-based system and are extremely satisfied.”

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specialreport APPAREL’S SOFTWARE SCORECARD

Highest Average Customer Ratings in This Area

SOFTWARE VENDORAVERAGE SCORE

SCORING KEY:Respondents were asked: On a scale of 10 to 1, pleaseindicate the likelihood that you would choose the vendoragain and recommend this vendor to a colleague, with10 = Very Likely to Recommend

1 = Very Unlikely to Recommend

GCS Software LLC Inc. 10.00TUKAtech Inc. 9.95EXTOL International Inc. 9.91Pointcarré 9.86eZCom Software Inc. 9.83Innovative Systems 9.79ComputerCare 9.77Jonar Systems Inc. 9.71Apparel Data Systems 9.70AMS 9.67Datavantage/CommercialWare 9.67Yunique Solutions 9.67AS/AP Apparel Software 9.647thonline Inc. 9.60Celerant Technology Corp. 9.60OptiTex 9.50SAS Institute Inc. 9.50Apparel Business Systems LLC 9.43Information Solutions Inc. 9.43RunIt Systems 9.38Polygon Software 9.28AL Systems 9.27Byte Software LLC 9.27TXT e-Solutions 9.27SAP 9.26TradeCard 9.25Magnal Solutions 9.22Computer Generated Solutions Inc. 9.21IT Resources 9.20Momentis Systems 9.20Fast React 9.08Blue Fox Porini USA 9.00World Fashion Exchange 9.00Xperia 9.00i2 Technologies Inc. 8.90ecVision Inc. 8.89MatrixOne (Enovia MatrixOne) 8.86Logility 8.78Business Management Systems Inc. 8.71Lawson Software 8.70

Note: Maximum Score = 10. Vendors whose scores tied are listed in alphabetical order.

QuotableHere is a sampling of comments that survey respondentsvolunteered about these vendors.

About Jonar Systems Inc. … “ I would recommend Jonar SystemsInc. to any apparel company. The staff is very knowledgeable in allaspects of the business and their software and very courteous tothe clientele. Jonar truly caters to the garment industry hands-down when they are put up against the competition.”About Celerant Technology Corp. … “ This system has helped ustremendously in our day-to-day store management andoperations. We utilize the reporting and analysis featuresfrequently to tell us precisely what we should and should not orderfor our stores and where the majority of our sales are coming from.As a matter of fact, this last fiscal year we were able to bring ourpurchases to within $3,000 of sales.”About OptiTex … “ We were very impressed with theirpresentation and their eagerness to cater to some of our specificneeds. Customer service has been great from installation toproduction. It is one of the easiest and most user-friendly PDSsystems of the four I looked at before upgrading.”About SAS Institute … “ We’ve developed a marketing datawarehouse using SAS tools. Marketing’s needs are constantlychanging, and so the data warehouse has to be flexible … so muchso that it is more like an organism than a set of rigid structures.This flexibility has been possible only by using an equally flexibletool. SAS fits the bill.”About Polygon Software … “ This vendor is knowledgeable in allaspects of PLM and production and extremely flexible. They haveexcellent customer service, and the implementation happened in amatter of weeks.”About Byte Software … “ As a B2C company, we have found ByteSoftware to be a tremendous help in streamlining our business. Wehave increased accuracy in inventory management and shippingorders. Byte has given us the availability to information that allowsfor better planning and forecasting as well as analysis of currenttrends and sales.”

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specialreport APPAREL’S SOFTWARE SCORECARD

Highest Average Customer Ratings in This AreaSOFTWARE VENDOR

AVERAGE SCORE

SCORING KEY:5 = Extremely Knowledgeable4 = Strong3 = Good Enough2 = Basic Understanding1 = Very Little Understanding

GCS Software LLC Inc. 5.00Information Solutions Inc. 5.00TUKAtech Inc. 5.00Yunique Solutions 4.92Apparel Data Systems 4.90Momentis Systems 4.90AS/AP Apparel Software 4.89ComputerCare 4.88Innovative Systems 4.857thonline Inc. 4.80OptiTex 4.80Computer Generated Solutions Inc. 4.79Blue Fox Porini USA 4.75Byte Software LLC 4.73Apparel Business Systems LLC 4.71Pointcarré 4.71AMS 4.67Datavantage/CommercialWare 4.67Gerber Technology 4.65Xperia 4.64Polygon Software 4.61Celerant Technology Corp. 4.60IT Resources 4.60Fast React 4.58Jonar Systems Inc. 4.57Magnal Solutions 4.56TXT e-Solutions 4.55Exact Software Co./frogfish solutions 4.50TradeCard 4.50EXTOL International Inc. 4.45Lectra 4.45ecVision Inc. 4.44eZCom Software Inc. 4.44Business Management Systems Inc. 4.43i2 Technologies Inc. 4.43SAP 4.41Lawson Software 4.40New Generation Computing 4.38AL Systems 4.36World Fashion Exchange 4.36RunIt Systems 4.25Manhattan Associates (Evant) 4.20

Note: Maximum Score = 5. Vendors whose scores tied are listed in alphabetical order.

QuotableHere is a sampling of comments that survey respondentsvolunteered about these vendors.

About TUKAtech…“ These are the BEST people in caring andprofessionalism. They are a pleasure to have support from. I wouldhighly recommend them to anyone in the fashion business.”About 7thonline… “ I have found the team at 7thonline to be very willing to help improve the process of how we build/buyassortments. They have also demonstrated a strong understandingof our needs and how their systems can improve the process.”About AS/AP Apparel Software… “ Excellent software. I am oftenamazed we conducted business for so long without this software.David [Sagel] and the staff at AS/AP actually understand the apparelmanufacturing business, which means this software is strategicallygeared for that purpose. I highly recommend this product. ”About TXT e-Solutions… “ Our company has chosen TXT e-Solutions as a strategic partner for retail planning in Europe andfashion forecasting worldwide because of the outstandingcommitment of TXT to reach a high customer satisfaction level anda deep knowledge of the fashion business.”About ecVision… “ I believe ecVision has made significant strides inthe tracking of calendar events and learning the productdevelopment process by partnering with Gerber. The support of theirtools is very good, and their understanding of the business is high.”About Yunique Solutions… “ As a fashion house with severallabels, ranging from private labels for major designers as well asour premium luxury line, we have never experienced a softwarethat enabled us to use it with such ease and accuracy!!! A++”About IT Resources… “ IT Resources has provided solutions toaddress our current and future needs. They understand retail issuesfor allocation, planning and data warehouse management, to namea few of the retail areas.”

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specialreport APPAREL’S SOFTWARE SCORECARD

Highest Average Customer Ratings in This Area

SOFTWARE VENDORAVERAGE SCORE

SCORING KEY:5 = Very Positive4 = Above Average3 = Average2 = Somewhat Poor1 = Very Poor

Pointcarré 5.00TUKAtech Inc. 4.95Apparel Data Systems 4.90Information Solutions Inc. 4.86AS/AP Apparel Software 4.82ComputerCare 4.81GCS Software LLC Inc. 4.80Apparel Business Systems LLC 4.79Jonar Systems Inc. 4.79Innovative Systems 4.77Blue Fox Porini USA 4.75EXTOL International Inc. 4.73AMS 4.67Logility 4.67Yunique Solutions 4.67RunIt Systems 4.63Celerant Technology Corp. 4.60IT Resources 4.60OptiTex 4.60Byte Software LLC 4.59Fast React 4.58Computer Generated Solutions Inc. 4.57eZCom Software Inc. 4.56Polygon Software 4.50SAS Institute Inc. 4.50TXT e-Solutions 4.45ecVision Inc. 4.44Magnal Solutions 4.44TradeCard 4.38AL Systems 4.36Datavantage/CommercialWare 4.33Lawson Software 4.30Momentis Systems 4.30World Fashion Exchange 4.27SAP 4.26Jesta I.S. 4.22Manhattan Associates (Evant) 4.20Xperia 4.18

QuotableHere is a sampling of comments that survey respondentsvolunteered about these vendors.

About AMS … “ Any ideas I have come up with over the past 15-plus years have been quickly implemented into the softwareand been put in my hands within 48 hours. I can’t say enoughabout the AMS CUTPLAN system. It has saved our company wellover a million dollars in fabric and personnel over this time.”About Apparel Business Systems (ABS) … “ ABS and its WMSmodules are key to our ability to meet the phenomenal growth ofour distribution business. ABS’ commitment to supporting thespecific business needs of our company is paramount to oursuccess. Recent examples of this collaboration are the successfulsatisfaction of Wal-Mart’s RFID requirements and automation ofthe piece pick-n-pack conveyor system, which have dramaticallyimproved our productivity, efficiency and throughput.”About Jesta I.S. … “ Jesta’s Vision solutions provide a stable andconfigurable architectural platform that enabled our company tocomplete M&A activities in months versus years.”About RunIt Systems … “ RunIt is an excellent product, especiallyfor the price point. I did an exhaustive analysis of theircompetitors, and in the end, the decision was easy. I’ve neverlooked back and have been 100 percent satisfied. Their customersupport is excellent as well.”About Manhattan Associates … “ Manhattan Associates fields anexcellent deployment and project management team. They alsohave better-than-average standard interfaces already developedwith leading retail software providers.”About Xperia … “ I have managed several enterprise installationsand conversions and can state categorically that the Xperia systemwas able to be brought online in an extremely short timeframe. Thesystem is intuitive, robust and extremely user friendly and flexible.… We are an importer and vendor to all major department stores.The Xperia Electronic Commerce/EDI capabilities allow us toengage in all necessary transaction sets and labeling requirementsthat support this customer base. I highly recommend the Xperiaenterprise solution.”

Note: Maximum Score = 5. Vendors whose scores tied are listed in alphabetical order.

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specialreport APPAREL’S SOFTWARE SCORECARD

Highest Average Customer Ratings in This Area

SOFTWARE VENDORAVERAGE SCORE

SCORING KEY:5 = Fantastic4 = Good3 = OK2 = Somewhat Frustrating1 = Very Bad

AMS 5.00EXTOL International Inc. 5.00TUKAtech Inc. 5.00Innovative Systems 4.95Apparel Data Systems 4.90eZCom Software Inc. 4.89Blue Fox Porini USA 4.88Information Solutions Inc. 4.86Pointcarré 4.86AS/AP Apparel Software 4.82ComputerCare 4.81ecVision Inc. 4.78TradeCard 4.75Yunique Solutions 4.75Momentis Systems 4.70OptiTex 4.70Fast React 4.67Magnal Solutions 4.67Byte Software LLC 4.64World Fashion Exchange 4.64RunIt Systems 4.63IT Resources 4.60Apparel Business Systems LLC 4.57Jonar Systems Inc. 4.57GCS Software LLC Inc. 4.55Xperia 4.55Polygon Software 4.50Business Management Systems Inc. 4.437thonline Inc. 4.40SAP 4.38Exact Software Co./frogfish solutions 4.38Logility 4.33SAS Institute Inc. 4.33Celerant Technology Corp. 4.30Lawson Software 4.30i2 Technologies Inc. 4.29TXT e-Solutions 4.18PTC 4.14Lectra 4.10AL Systems 4.09Computer Generated Solutions Inc. 4.07Gerber Technology 4.00New Generation Computing 4.00

QuotableHere is a sampling of comments that survey respondentsvolunteered about these vendors.

About eZCom Software … “ The staff and technical support team is very supportive and patient. They hold your hand and explaineverything in detail so you understand what you are doing andwhy. ”About Information Solutions … “ I have worked with InformationSolutions for almost eight years, and I find them to be a cut abovethe rest. It is rare in my dealings that you find a company that willput the best interest of a client ahead of their own. They do!!! Theyhave a great product and have come through for us time and timeagain when we were in a crunch to meet the rigid requirements ofour customers. ”About Business Management Systems (BMS) … “ I have workedwith Business Management Systems for over 10 years. Although theyare a relatively small company compared to some of their largercompetitors, they are extremely professional and knowledgeableregarding garment industry procedures and system needs.Theirservice and quick response to issues and questions are commendable.We do not have to wait months to receive replies or fixes, as withsome other companies. ”About SAP … “ SAP and my company have a good workingrelationship that should continue to prosper because of SAP’scommitment to provide future enhancements driven by its usergroups. We look forward to all the new opportunities SAPprovides. ”About Exact Software Co./frogfish solutions … “ Exact Softwaretook the time to understand our company and the specific needswe had in terms of our software program. They were great to workwith as we made the transition from the old to the new system. ”About Logility … “ Logility is a very customer-focusedorganization that designs its applications to provide value tomultiple market segments including our own apparel market. Theyare consistently reviewing their tools and services in order toprovide successes to their customers. ”

Note: Maximum Score = 5. Vendors whose scores tied are listed in alphabetical order.

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specialreport APPAREL’S SOFTWARE SCORECARD

Highest Average Customer Ratings in This AreaSOFTWARE VENDOR

AVERAGE SCORE

SCORING KEY:5 = Outstanding4 = Successful3 = Pretty Good2 = Disappointing1 = Severely Lacking

GCS Software LLC Inc. 4.95TUKAtech Inc. 4.95OptiTex 4.90AMS 4.83AS/AP Apparel Software 4.82EXTOL International Inc. 4.82Apparel Data Systems 4.80IT Resources 4.80Innovative Systems 4.79Blue Fox Porini USA 4.75eZCom Software Inc. 4.67Yunique Solutions 4.67ComputerCare 4.65Pointcarré 4.57Byte Software LLC 4.50Celerant Technology Corp. 4.50Jonar Systems Inc. 4.50RunIt Systems 4.50TradeCard 4.50AL Systems 4.45Apparel Business Systems LLC 4.43Information Solutions Inc. 4.437thonline Inc. 4.40World Fashion Exchange 4.36ecVision Inc. 4.33Magnal Solutions 4.33SAS Institute Inc. 4.33Momentis Systems 4.30Xperia 4.27Fast React 4.25Computer Generated Solutions Inc. 4.21AIMS (Apparel Information Management System) 4.17Datavantage/CommercialWare 4.17Polygon Software 4.17Exact Software Co./frogfish solutions 4.13TXT e-Solutions 4.09SAP 4.03Lawson Software 4.00Logility 4.00MatrixOne (Enovia MatrixOne) 4.00PTC 4.00Gerber Technology 3.94New Generation Computing 3.87i2 Technologies Inc. 3.81Business Management Systems Inc. 3.71Lectra 3.70

QuotableHere is a sampling of comments that survey respondentsvolunteered about these vendors.

About TradeCard … “ Our TradeCard experience has more thanmet our expectations. It has allowed us to manage growth andhelped us solidify our relationships with our overseas suppliers.”About World Fashion Exchange … “ We have tried multipleapparel software products over the years with little success. WFXhas been the first product that has been feature rich and simpleenough to be adopted by our designers, merchandisers andmanagers alike.”About Magnal Solutions … “ I have used this software for 20years and looked at other systems over the years. Nothing else onthe market is as complete or detailed or as user friendly.”About Fast React … “ Fast React is the best planning andmonitoring tool I have ever come across in my over 15 years ofworking in the field of apparel. Features they have added recently,such as dashboards, bottleneck management, bill of materialslinkage and remote operation access, are extremely useful to anyplanner. I have no hesitation in recommending Fast React as a toolwhich is very versatile, user friendly and easy to integrate with anyIT platform.”About MatrixOne (Enovia MatrixOne) … “ MatrixOne is the mostflexible software that we saw. We were able to take MatrixOne andmake it stretch from designers to merchants to quality assurance tosourcing in China and beyond. Its flexibility for a multi-billion-dollar retail business assured the process value of the system.”About PTC … “ This application is built on a strong technicalfoundation that the vendor is actively enhancing to solve apparel-specific issues. The vendor has a very active development-and-release schedule for adding new functionality. PTC’s vendorrelations and interactions are good.”Note: Maximum Score = 5.

Vendors whose scores tied are listed in alphabetical order.

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specialreport APPAREL’S SOFTWARE SCORECARD

Highest Average Customer Ratings in This Category

SOFTWARE VENDOROverall Apparel User Buy-In/ Customer Average

Satisfaction Market ROI User Service Score in Knowledge Friendliness Category

SCORING KEY:Respondents were asked: On a scale of 10 to 1, pleaseindicate the likelihood thatyou would choose the vendoragain and recommend thisvendor to a colleague, with10 = Very Likely to

Recommend1 = Very Unlikely to

Recommend

BREAK-OUT LEADERS

OVERALL SATISFACTION

Note: Maximum Average Score = 30. Includes potential for 10 points for Overall Satisfaction, 5points for Apparel Market Knowledge, 5 points for ROI, 5 points for User Buy-in/User Friendlinessand 5 points for Customer Service. Vendors whose scores tied are listed in alphabetical order.

AS/AP Apparel Software 10.00

GCS Software LLC 10.00

SAP 9.67

SAS Institute Inc. 9.67

SCORING KEY:5 = Very Positive4 = Above Average3 = Average2 = Somewhat Poor1 = Very Poor

ROI

SAS Institute Inc. 5.00

AS/AP Apparel Software 4.75

GCS Software LLC 4.67

SAP 4.67

SCORING KEY:5 = Outstanding4 = Successful3 = Pretty Good2 = Disappointing1 = Severely Lacking

AS/AP Apparel Software 5.00

GCS Software LLC 5.00

SAS Institute Inc. 4.67

SAP 4.33SCORING KEY:5 = Fantastic4 = Good3 = OK2 = Somewhat Frustrating1 = Very Bad

CUSTOMER SERVICE

AS/AP Apparel Software 5.00

GCS Software LLC 5.00

SAP 4.33

SAS Institute Inc. 4.33

USER BUY-IN/USER FRIENDLINESS

SCORING KEY:5 = Extremely Knowledgeable4 = Strong3 = Good Enough2 = Basic Understanding1 = Very Little Understanding

AS/AP Apparel Software 5.00

GCS Software LLC 5.00

SAP 4.33

SAS Institute Inc. 3.33

APPAREL MARKETKNOWLEDGE

AS/AP Apparel Software 10.00 5.00 4.75 5.00 5.00 29.75GCS Software LLC 10.00 5.00 4.67 5.00 5.00 29.67SAP 9.67 4.33 4.67 4.33 4.33 27.33SAS Institute Inc. 9.67 3.33 5.00 4.67 4.33 27.00

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AS/AP Apparel Software 10.00 5.00 5.00 5.00 5.00 30.00Innovative Systems 10.00 4.75 5.00 5.00 5.00 29.75GCS Software LLC 10.00 5.00 5.00 5.00 4.50 29.50Momentis Systems 10.00 5.00 4.75 4.75 5.00 29.50eZCom Software Inc. 9.67 4.67 5.00 5.00 5.00 29.33Apparel Business Systems LLC 9.67 4.67 5.00 4.67 5.00 29.00Apparel Data Systems 9.50 4.75 4.75 5.00 4.75 28.75ComputerCare 9.71 4.71 4.71 4.57 4.71 28.43Jonar Systems Inc. 9.20 4.40 4.40 4.40 4.40 26.80Exact Software Co./frogfish solutions 9.00 4.33 4.33 4.33 4.67 26.67AL Systems 9.27 4.36 4.36 4.45 4.09 26.55Manhattan Associates (Evant) 8.40 4.20 4.20 3.60 3.40 23.80

specialreport APPAREL’S SOFTWARE SCORECARD

Highest Average Customer Ratings in This Category

SOFTWARE VENDOROverall Apparel User Buy-In/ Customer Average

Satisfaction Market ROI User Service Score in Knowledge Friendliness Category

SCORING KEY:Respondents were asked: On a scale of 10 to 1, pleaseindicate the likelihood thatyou would choose the vendoragain and recommend thisvendor to a colleague, with10 = Very Likely to

Recommend1 = Very Unlikely to

Recommend

BREAK-OUT LEADERS

OVERALL SATISFACTION

Note: Maximum Average Score = 30. Includes potential for 10 points for Overall Satisfaction, 5points for Apparel Market Knowledge, 5 points for ROI, 5 points for User Buy-in/User Friendlinessand 5 points for Customer Service. Vendors whose scores tied are listed in alphabetical order.

AS/AP Apparel Software 10.00

GCS Software LLC 10.00

Innovative Systems 10.00

Momentis Systems 10.00

ComputerCare 9.71

Apparel Business Systems LLC 9.67

eZCom Software Inc. 9.67

SCORING KEY:5 = Very Positive4 = Above Average3 = Average2 = Somewhat Poor1 = Very Poor

ROI

Apparel Business Systems LLC 5.00

AS/AP Apparel Software 5.00

eZCom Software Inc. 5.00

GCS Software LLC 5.00

Innovative Systems 5.00

Apparel Data Systems 4.75

Momentis Systems 4.75

ComputerCare 4.71

SCORING KEY:5 = Outstanding4 = Successful3 = Pretty Good2 = Disappointing1 = Severely Lacking

Apparel Data Systems 5.00

AS/AP Apparel Software 5.00

eZCom Software Inc. 5.00

GCS Software LLC 5.00

Innovative Systems 5.00

Momentis Systems 4.75

Apparel Business Systems LLC 4.67

SCORING KEY:5 = Fantastic4 = Good3 = OK2 = Somewhat Frustrating1 = Very Bad

CUSTOMER SERVICE

Apparel Business Systems LLC 5.00

AS/AP Apparel Software 5.00

eZCom Software Inc. 5.00

Innovative Systems 5.00

Momentis Systems 5.00

Apparel Data Systems 4.75

ComputerCare 4.71

USER BUY-IN/USER FRIENDLINESS

SCORING KEY:5 = Extremely Knowledgeable4 = Strong3 = Good Enough2 = Basic Understanding1 = Very Little Understanding

AS/AP Apparel Software 5.00

GCS Software LLC 5.00

Momentis Systems 5.00

Apparel Data Systems 4.75

Innovative Systems 4.75

ComputerCare 4.71

APPAREL MARKETKNOWLEDGE

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specialreport APPAREL’S SOFTWARE SCORECARD

Highest Average Customer Ratings in This Category

SOFTWARE VENDOROverall Apparel User Buy-In/ Customer Average

Satisfaction Market ROI User Service Score in Knowledge Friendliness Category

SCORING KEY:Respondents were asked: On a scale of 10 to 1, pleaseindicate the likelihood thatyou would choose the vendoragain and recommend thisvendor to a colleague, with10 = Very Likely to

Recommend1 = Very Unlikely to

Recommend

BREAK-OUT LEADERS

OVERALL SATISFACTION

Note: Maximum Average Score = 30. Includes potential for 10 points for Overall Satisfaction, 5points for Apparel Market Knowledge, 5 points for ROI, 5 points for User Buy-in/User Friendlinessand 5 points for Customer Service. Vendors whose scores tied are listed in alphabetical order.

AS/AP Apparel Software 10.00

Fast React 10.00

GCS Software LLC 10.00

Innovative Systems 10.00

TUKAtech 10.00

ComputerCare 9.83

EXTOL International Inc. 9.80

eZCom Software Inc. 9.80

SCORING KEY:5 = Very Positive4 = Above Average3 = Average2 = Somewhat Poor1 = Very Poor

ROI

AS/AP Apparel Software 5.00

Fast React 5.00

TUKAtech 5.00

ComputerCare 4.83

Logility 4.71

SCORING KEY:5 = Outstanding4 = Successful3 = Pretty Good2 = Disappointing1 = Severely Lacking

EXTOL International Inc. 5.00

GCS Software LLC 5.00

TUKAtech 5.00

AS/AP Apparel Software 4.83

ComputerCare 4.83

Innovative Systems 4.83

Fast React 4.67

Tradecard 4.67

SCORING KEY:5 = Fantastic4 = Good3 = OK2 = Somewhat Frustrating1 = Very Bad

CUSTOMER SERVICE

AS/AP Apparel Software 5.00

EXTOL International Inc. 5.00

Fast React 5.00

Innovative Systems 5.00

TUKAtech 5.00

ComputerCare 4.83

ecVision 4.83

Tradecard 4.83

eZCom Software Inc. 4.80

USER BUY-IN/USER FRIENDLINESS

SCORING KEY:5 = Extremely Knowledgeable4 = Strong3 = Good Enough2 = Basic Understanding1 = Very Little Understanding

AS/AP Apparel Software 5.00

ComputerCare 5.00

GCS Software LLC 5.00

TUKAtech 5.00

Innovative Systems 4.67

New Generation Computing 4.64

APPAREL MARKETKNOWLEDGE

TUKAtech 10.00 5.00 5.00 5.00 5.00 30.00AS/AP Apparel Software 10.00 5.00 5.00 4.83 5.00 29.83ComputerCare 9.83 5.00 4.83 4.83 4.83 29.33Innovative Systems 10.00 4.67 4.50 4.83 5.00 29.00Fast React 10.00 4.33 5.00 4.67 5.00 29.00GCS Software LLC 10.00 5.00 4.33 5.00 4.67 29.00EXTOL International Inc. 9.80 4.40 4.60 5.00 5.00 28.80Tradecard 9.33 4.50 4.50 4.67 4.83 27.83SAP 9.43 4.43 4.43 4.29 4.57 27.14eZCom Software Inc. 9.80 4.00 4.00 4.40 4.80 27.00ecVision Inc. 9.00 4.33 4.33 4.33 4.83 26.83TXT e-Solutions 9.50 4.25 4.50 4.25 4.00 26.50World Fashion Exchange 9.00 4.33 4.17 4.33 4.67 26.50Logility 8.71 4.29 4.71 4.00 4.14 25.86Business Management Systems Inc. 9.00 4.33 4.00 4.00 4.33 25.67i2 Technologies Inc. 8.90 4.43 4.05 3.81 4.29 25.48New Generation Computing 8.45 4.64 3.91 3.64 3.82 24.45

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AS/AP Apparel Software 10.00 5.00 5.00 5.00 5.00 30.00Innovative Systems 10.00 5.00 5.00 5.00 5.00 30.00TUKAtech 10.00 5.00 5.00 5.00 5.00 30.00Polygon Software 9.75 5.00 4.75 4.50 5.00 29.00AMS 9.67 4.67 4.67 4.83 5.00 28.83ComputerCare 9.67 5.00 4.83 4.50 4.83 28.83Apparel Business Systems LLC 9.67 4.67 4.67 4.67 4.67 28.33Magnal Solutions 9.13 4.63 4.50 4.38 4.63 27.25Byte Software LLC 9.00 4.63 4.50 4.38 4.50 27.00Fast React 8.78 4.67 4.44 4.11 4.56 26.56Business Management Systems 9.33 4.67 4.00 3.67 4.67 26.33New Generation Computing 8.30 4.20 3.70 3.90 4.10 24.20

specialreport APPAREL’S SOFTWARE SCORECARD

Highest Average Customer Ratings in This Category

SOFTWARE VENDOROverall Apparel User Buy-In/ Customer Average

Satisfaction Market ROI User Service Score in Knowledge Friendliness Category

SCORING KEY:Respondents were asked: On a scale of 10 to 1, pleaseindicate the likelihood thatyou would choose the vendoragain and recommend thisvendor to a colleague, with10 = Very Likely to

Recommend1 = Very Unlikely to

Recommend

BREAK-OUT LEADERS

OVERALL SATISFACTION

Note: Maximum Average Score = 30. Includes potential for 10 points for Overall Satisfaction, 5points for Apparel Market Knowledge, 5 points for ROI, 5 points for User Buy-in/User Friendlinessand 5 points for Customer Service. Vendors whose scores tied are listed in alphabetical order.

AS/AP Apparel Software 10.00

Innovative Systems 10.00

TUKAtech 10.00

Polygon Software 9,75

AMS 9.67

Apparel Business Systems LLC 9.67

ComputerCare 9.67

SCORING KEY:5 = Very Positive4 = Above Average3 = Average2 = Somewhat Poor1 = Very Poor

ROI

AS/AP Apparel Software 5.00

Innovative Systems 5.00

TUKAtech 5.00

ComputerCare 4.83

Polygon Software 4.75

SCORING KEY:5 = Outstanding4 = Successful3 = Pretty Good2 = Disappointing1 = Severely Lacking

AS/AP Apparel Software 5.00

Innovative Systems 5.00

TUKAtech 5.00

AMS 4.83

Apparel Business Systems LLC 4.67

SCORING KEY:5 = Fantastic4 = Good3 = OK2 = Somewhat Frustrating1 = Very Bad

CUSTOMER SERVICE

AMS 5.00

AS/AP Apparel Software 5.00

Innovative Systems 5.00

Polygon Software 5.00

TUKAtech 5.00

ComputerCare 4.83

Apparel Business Systems LLC 4.67

Business Management Systems 4.67

USER BUY-IN/USER FRIENDLINESS

SCORING KEY:5 = Extremely Knowledgeable4 = Strong3 = Good Enough2 = Basic Understanding1 = Very Little Understanding

AS/AP Apparel Software 5.00

ComputerCare 5.00

Innovative Systems 5.00

Polygon Software 5.00

TUKAtech 5.00

AMS 4.67

Apparel Business Systems LLC 4.67

Business Management Systems 4.67

Fast React 4.67

Byte Software 4.63

Magnal Solutions 4.63

APPAREL MARKETKNOWLEDGE

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specialreport APPAREL’S SOFTWARE SCORECARD

Ranking by Number of Clients Who Rated the Vendor

SOFTWARE VENDOR

NUMBER OFINDIVIDUALSWHO RATED

VENDOR

Innovative Systems 31New Generation Computing 29i2 Technologies Inc. 21Byte Software LLC 19AS/AP Apparel Software 17Gerber Technology 17Lectra 17SAP 16eZCom Software Inc. 14Visual 2000 International 13Fast React 12Yunique Solutions 12AL Systems 11EXTOL International Inc. 11TUKAtech Inc. 11ComputerCare 10Lawson Software 10Momentis Systems 10OptiTex 10Polygon Software 10Apparel Business Systems LLC 9Celerant Technology Corp. 9Jesta I.S. 9Logility 9TXT e-Solutions 9Computer Generated Solutions Inc. 8ecVision Inc. 8Jonar Systems Inc. 8Magnal Solutions 8TradeCard 8Information Solutions Inc. 7MatrixOne (Enovia MatrixOne) 7Pointcarré 7PTC 7RunIt Systems 7Xperia 7AIMS (Apparel Information Management System) 6AMS 6Datavantage/CommercialWare 6Epicor/CRS Retail Solutions 6SAS Institute Inc. 6World Fashion Exchange 6

QuotableHere is a sampling of comments that survey respondentsvolunteered about these vendors.

About New Generation Computing (NGC) … “ New GenerationComputing is VERY knowledgeable when it comes tounderstanding the unique data structures and requirements for theapparel supply chain. They have been a great partner, and I wouldcertainly recommend them to anyone considering systems tosupport an apparel sourcing process. ”About i2 Technologies … “ i2 Technologies provided a simplesolution to a complex problem. We use the Demand Fulfillmentproduct to determine where we can get available inventory for ourcustomers to best meet their requested delivery dates. ”About Gerber Technology … “ The people at Gerber have beenvery helpful through the years. ”About Lectra … “ Both the Lectra sales team and the customersupport team have been very helpful to me. It is nice to know thatthere are companies that will still help a small business owner. Ihave met with other companies that did ignore me during the timeof purchase since I am a sole proprietor. This was not so withLectra. I would highly recommend them to other businesses bothfor quality of product and customer service. ”About Computer Generated Solutions (CGS) … “ CGS hasdemonstrated over half a decade the capability to developoutstanding, scalable ERP, warehouse and business intelligencesoftware solutions in its Blue Cherry suite in a very time- and cost-efficient manner. A cornerstone to this success is a large and veryactive user community collectively focusing on future functionalityneeds and subsequent solution development by deep-thinking andoperationally savvy software architects. ”

Note: The number of responses a vendor received was not a factor in Apparel’s calculation of each vendor’s scores. This report is based on average scores.

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