Special Investigation - Siemens · Special investigation At the end of the special investigation...

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For internal use only / © Siemens AG 2010. All Rights Reserved. Special Investigation Process description Rev. Dec 2010

Transcript of Special Investigation - Siemens · Special investigation At the end of the special investigation...

Page 1: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

For internal use only / © Siemens AG 2010. All Rights Reserved.

Special Investigation

Process description

Rev. Dec 2010

Page 2: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

For internal use only / © Siemens AG 2010. All Rights Reserved.Industry Sector

Special investigation

Before the device is send back for special investigation, it‘s important to send first a special investigation request to the responsible GG officer in the headquarter. When you received the OK from the GG officer, then start the return shipment.

Page 3: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

For internal use only / © Siemens AG 2010. All Rights Reserved.Industry Sector

Special Investigation Request

Link: http://intra1.automation.siemens.com/org/mc/qm/WSXP-EN000/service/sonderuntersuchung/index.ehtml

The cost is at least 500,- € for special investigation. By a case to case decision it is up to the GG officer to decide that the cost for investigation were covered by the headquarter.

Page 4: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

For internal use only / © Siemens AG 2010. All Rights Reserved.Industry Sector

Special Investigation Request

2nd.step

1st.step Fill in all requested information about the sender of this special investigation.

Page 5: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

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Special Investigation Request

Fill in all requested information about the product and a detailed failure description.

3rd.step

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Special Investigation Request

After you finished the form, press send.

4th.step

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Special Investigation Request

Enter another request ?If not, then press finish. You receive confirmation from the system that request was send and also information about the responsible GG officer.After you have received the approval form from the GG officer, you can start the return shipment process. Please have the approval form attached to the goods. The next slides will explain the return process.

5th.step

6th.step

Page 8: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

For internal use only / © Siemens AG 2010. All Rights Reserved.Industry Sector

IA/DT Service Returns and Reports Web tool

This presentation describes the Intranet-based data acquisition of returned goods in the I IA&DT service business. The tool has to be used if the returned goods cannot be recorded in SPIRIDON Service or VSR Service. The information will be transferred electronically to repair center – using the returned goods interface.Following the Intranet-based data acquisition,- the “returned goods note for service “and “declaration of decontamination” is ready to print after capturing the needed Data.-the recorded data are electronically transferred to the selected returned goods department the one mentioned in the PMD.The main service business are repair-, warranty- and credit cases and also special investigation and re-calibration.In the following presentation a typical repair process will be described.

Page 9: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

For internal use only / © Siemens AG 2010. All Rights Reserved.Industry Sector

Entering return shipment data

Following item need to be repaired:

MultiRanger 200

7ML5033-2BA00-2A

SN: 082204 120VU

Failure: display doesn‘t work Link to: Service Return Tool

Page 10: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

For internal use only / © Siemens AG 2010. All Rights Reserved.Industry Sector

Entering return shipment data

You can enter your internal activity number. This is not mandatory!

Enter your SAP*purchase order number.

* The SAP order number is mandatory because it will be needed for charging the investigation cost.

Page 11: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

For internal use only / © Siemens AG 2010. All Rights Reserved.Industry Sector

Entering return shipment data

Choose your special investigation case

Page 12: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

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Entering return shipment data

Filling in the decontamination declaration is mandatory!Without the deco the investigation

will not start and the device will be send back after 4 weeks.

Page 13: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

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Entering return shipment data

Clicking this button, will generate a return good note for service as pdf document.

Page 14: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

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Generating the Return Goods Note for Service

No Deco no Investigation!

Please post the deco declaration always outside the box!

Page 15: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

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Tracing for returned goods in VSR

Via input of the serial number, you can find your item in the system.

Page 16: Special Investigation - Siemens · Special investigation At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following

For internal use only / © Siemens AG 2010. All Rights Reserved.Industry Sector

Special investigation

At the end of the special investigation process a detailed report will be sent to the enquirer. For charging the following options are possible: For a regular special investigation, the cost of the investigation will be 100% charged to the enquirer. Based on issues like product or production quality, it is up to the GG officer to decide if the cost of investigation will be covered by the factory. This can happen sometimes. Regarding to an arrangement between GG officer, Product Lifecycle Manager, regional management and the enquirer of the sales region it can be agreed that the costs of investigation were accepted by the Headquarter, factory or shared however. But this has to be a case to case decision.

Special investigation process is finished. The case will be closed.

7th.step

8th.step

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For internal use only / © Siemens AG 2010. All Rights Reserved.

Thank you for your attention!