HI, WELCOME TO THE WORLD OF

CONVERSATIONAL INTERFACES

SO MUCH TO DO...

Wanna fly to the moon?

I guess I need totrain first...

4,1Billion

4,1Billion

HUMANS LEARN HOW TO INTERACT WITH COMPUTERS

1900 1960 1980 2000

PUNCH CARDS COMMAND LINE GRAPHICAL UI TOUCH UI

Would you like me tostop by at a Starbucks?4,1

Billion

Fly me to the moon 4,1Billion

MACHINES LEARN HOW TO INTERACT WITH HUMANS

PARADIGM SHIFT

CONVERSATIONAL INTERFACES

WELCOME TO THE AGE OF

Speak to me!

WHAT IS A CHATBOT

I´m a computer program. I attempt to maintain a conversation with a person.

Nice to meet you. What are you?

Howdy, Farmer.4,1Billion

4,1Billion

4,1Billion

I can text or use visual language. But my voice skills improve rapidly.

1970

70%

90%

2016

2010

Accuracy improvementsin the past 2 years havedwarfed all improvementsover the past 30 yearscombined.

4,1Billion I´m Jeff Bezos, Amazon

TALKING TO BOTS WILL BE NATURAL

Speech recognition accuracy

According to Google

Brands and people have chatbots. You can text with CNN, Burger King or my man Elon Musk4,1

Billion

Chatbots 4,1Billion

Alexa, Google Home, Siri,...All big players head intothe voice platform battle

Voice assistants

4,1Billion

4,1Billion

THERE ARE DIFFERENT BOTS...

In your mobile, home, car...everywhere. 4,1

Billion

Where do you live? 4,1Billion

BOTS WILL BE AN INTEGRAL PART OF OUR LIVES

4,1Billion

ARTIFICIAL INTELLIGENCE

NATURAL LANGUAGE

PROCESSING

MACHINELEARNING

Understandlanguage

Learn fromexperience

We’ve been living in a world that has slowlybecome mobile-first, but we’re moving to onethat is ultimately AI-first

I´m Satya Nadella, from Microsoft

WHY NOW?

MOST PEOPLE DOWNLOAD O APPS PER MONTH

0 Apps

1 App

2 Apps

3 Apps

4 Apps

5-7 Apps

8+ Apps

Monthly actives

4,1Billion

users onmessaging apps

60%

of Top 10most used appsare messaging

BIG 4SOCIAL NETWORKS

BIG 4MESSAGING APPS

20162012

WOW!

BI Intelligence

MESSAGING HAS SURPASSED SOCIAL

1000Million

100Million

1100Million

5Million

Accounts Users Users Daily Active Users

WECHATFACEBOOK

MESSENGER TELEGRAM SLACK

CHATBOTS LIVE INSIDE MESSAGING APPS

MESSAGING APPS BECOME THE NEW HOME SCREEN

TODAY

Alexa Google Home Siri Cortana

AMAZON GOOGLE APPLE MICROSOFT

VOICE FIRST

BOTS WILL SPEAK TO US

BY 2020, GARTNER PREDICTS THAT CUSTOMERS WILL MANAGE 85% OF THEIR RELATIONSHIP WITH ENTERPRISES WITHOUT INTERACTING WITH A HUMAN

„By 2020, customers will manage 85% oftheir relationship with enterpriseswithout interacting with a human.“

You will speak to me

Say the geeks from Gartner.

Social Media

ChannelAssistant

FinancialAnalyst

Assistant

MarketIntelligence

Assistant

BOTS FOR BUSINESS

SchedulingAssistant

BrandAmbassador

WorkflowAssistant

HR Assistant

Orderingservices

BOTS FOR CUSTOMERS

Schedulingmeetings

Bookingtravel,hotels,

…

Shopping Manymore...

SHOPPING

BUSINESSINTELLIGENCE

SERVICE

Hi Martin. Welcome to the BMW Service Assistance –What servicing request would you like?

Car Servicing

Car ServicingPayment

Query Car Sales

Please enter your car registration number

M-YO-899

M-YO-899. Milage 21,45Service due: Inspection

We have slots available for service:

Thu 27.04.17 4 PM Fr 28.04.17 AM

Thu 27.04.17 4 PM

Would you like a courtesy valet as part of the

I´m Julie, how can I help you?

21

Simplifyonline booking

Reduce cost for customer support

>5 Million

8 times

30%

€1 Million

Answerquestionsper year

Return oninvestment

Increasein revenue

Savings per yearin customer service

BUSINESS IMPACT

VOICE FIRST

ARTIFICIAL INTELLIGENCE

NaturalConversation

SmarterAlgorithms

LearningMachines

THE TAKE AWAY

DOES YOUR BUSINESS NEED A BOT?

Have a friendly chat about chatbots with us 4,1Billion

Andreas Konradsandreas.konrads@silbury.com+49 176 63769728www.silbury.com

Ulrich Gerkmann-Bartels ugb@enpit.de+49 5251 20277 93www.enpit.de