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Transcript of Spain
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¡Bienvenidos a España!Welcome to Spain!
Melissa Lim
Alexis Warren
James CoreyPat
Hollern
MIT310
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¡Bienvenidos a España!Welcome to Spain!
Discover more…
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¡Bienvenidos a España!Welcome to Spain!Border Countries:
Population:
Age Structure:
Population Growth Rate:
Andorra, France, Gibraltar, Portugal, Morocco
40,448,191
0-14 years: 14.4%15-64 years: 67.8%65 years & over: 17.8%
0.116%
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¡Bienvenidos a España!Welcome to Spain!Spaniards
94% Roman Catholic6% Other
74% Castilian Spanish (official)17% Catalan7% Galician2% Basque
Age 15 & over can read & writeTotal population: 97.9%Male: 98.7%Female: 97.2%
Nationality:
Religions:
Languages:
Literacy:
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¡Bienvenidos a España!Welcome to Spain!Culture!
• Music & dance• Bullfights• Food• Guitar• Flamenco
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¡Bienvenidos a España!Welcome to Spain!
DiegoVelasquez
El Greco
Salvador
Dali
Francisco
Goya
PabloPicasso
More Culture! – Art!
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¡Bienvenidos a España!Welcome to Spain!•
Gothic
cathedrals
castles
Prehistoric
monuments in Menorca
Roman ruins of Merida
Roman ruins of Tarragona
Gaudi’ssculptures
& More Culture -- Architecture!
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Sagrada Familia: Barcelona• Most popular attraction in city• Construction on church started in 1882• Design taken over by Gaudi (died in 1928)• Plan for 18 towers to hold 13,000 people• Construction to last until 2041
¡Bienvenidos a España!Welcome to Spain!
Tourist Attractions
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¡Bienvenidos a España!Welcome to Spain!
Tourist Attractions
Parque del Retiro: Madrid
•Built in 1632 for the royal family as a retreat
•Situated in the center of city
•Location of Crystal Palace, built in 1884
•Includes only public statue in Europe dedicated to Satan, El Angel Caido
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Banco Popular Espanol, S.A.
• Financial Services Industry
• Founded in 1926
• Headquartered in Madrid, Spain
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• Publicly traded company
• Provides banking and insurance services
Banco Popular Espanol, S.A.
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• Third largest banking group in Spain
• Reported 2.764 billion euros in revenue in 2005
• Employs 13,800 workers
Banco Popular Espanol, S.A.
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• Angel Ron – Chairman of the board
• Francisco Fernandez Dopico – CEO
• Website: http://www.bancopopular.es/
Banco Popular Espanol, S.A.
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• One national retail bank:Banco Popular
• 1 mortgage lending bank: Banco Popular Hipotecario
• A network of more than 2,200 branches and 3,327 ATMs.
Banco Popular Espanol, S.A.
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• 5 regional retail banks:– Banco de Andalucia– Banco de Castilla– Banco de Credito Balear– Banco de Vasconia– Banco de Galicia
Banco Popular Espanol, S.A.
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• The financial group has opted for the IBM eServer zSeries and IBM eServer pSeries servers, as well as disk storage technology and robotics. – The application of these technologies will allow the
group to mitigate the impact of operational risks.
• Uses hardware and software to improve efficiency, reduce costs, and gain flexibility to meet the demands of clients.
Banco Popular Espanol, S.A.
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Banco Popular Espanol, S.A.
• Software helps them:– Develop and manage application processes – Obtain a return on investment with existing
applications – Increase staff productivity
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Banco Popular Espanol, S.A.
• Banco Popular, one of the leading banks in Spain, uses its information technology, as well as its 75 years of experience, to provide satisfactory financial services to its customers
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NH HotelesCorporate
Presentation• Ranks 3rd in European ranking for business hotels
• 343 hotels with 50,518 rooms
• 22 Countries in Europe, America, & Africa
•Currently 20 projects for new hotels under construction
• Will add almost 4,000 new rooms
• Carefully thought out decoration
• Intended to please all tastes, uniform, & making guests feel
comfortable
• Most advanced technologies
• Designed to facilitate guest’s communication, work, & leisure
Quality, Quality, Quality!
Worldwide Recognition!
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NH HotelesCorporate
Presentation• First-rate cuisine
• Prestigious restauranteur Ferran Andrià now associated
• Creator of El Bulli restaurant
• New concepts – “nhube”
• Combines food, leisure, & rest
• Listed in Spanish Stock Exchange
• Quoted in OTC market of NYSE
• Member of Ibex 35
Market Shares
Restaurants
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NH HotelesHuman
Resources
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NH HotelesEye for Detail• Known for motto “Eye for detail”
• Customers appreciate the difference in products & services
• Just-squeezed orange juice in buffet breakfast
• Choice of different size & shape pillows
• Complementary toiletry kit
• Perception of value for money
• Increase guest satisfaction
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NH HotelesEye for Detail• NH World
• Reward support of customers, shareholders, & investors
•NH Hotels Short Story Award
• Provide guests with exclusive choice of bedtime reading
•Commitment with art world
•Compromise with sports
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NH HotelesEye for Detail•Interactive services
• Pay-per-view movies, video games, internet
•NH Hoteles wears Adolfo Dominguez designs
•Restaurant services with Ferran Andria
•Own brand “Agua de la Tierra” in toiletry kits
• Based in Spain & Mediterranean sea; healthy life &
organic products
•Women Style rooms
• Specifically reserved rooms for ladies
• Specially designed accessories for women
• “Woman Style Agua de la Tierra”
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NH HotelesKey Figures
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NH HotelesConclusion
• Successful ownership, operation, &
management of hotels in different countries
• Growing innovation growing success
• Top quality fast food
• Strong focus on customer – “Eye for detail”
• More use of IT services to enhance customer
service & customer satisfaction
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Background Information• Telefonica was established and incorporated on April 19,
1924• The second largest corporation in Spain• It is a leading public company in the global
telecommunications market • Present in 23 countries with more than 218 million
customers accesses (cell phone access, land line access, broadband access etc…)
• Telefonica is broken down into three geographic regions– Spain– Europe– Latin America
Telefonica
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Telefonica Products/Services in Spain
• Telefonica offers three main products/services in Spain– Offers broadband –Mobile/Wireless connections – Landline connections.
Telefonica
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Information Technology
• SAR. System for On-line Complaints and Breakdowns
• SIRIO. Integrated Complaints and Operation Information System
• SGIR. Incidence and Complaint Management System
• GRIM. Complaint and Incidence Management System
Telefonica
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Management Structure Telefonica
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Vision• To enhance the lives of customers and the performance of
businesses by delivering innovating services based on information and communications technology.
• Through the vision, telefonica is able to succeed by providing their customers with great service and products.
Telefonica
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•Manages 74 airports in Europe and America and it traffics 241 million passengers per year.
• One of the top 50 Spanish companies and among the world’s leading air transport
companies.
•Makes annual investments of €1,822 million.
Aena
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INSTRUMENTAL APPROACH & LANDING SYSTEMS: improves performances
and security in every meteorological condition.
Two separate systems make up the complete product, The 421 Locator and Descent Path 422
ILS - Instrument Landing System
Aena
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NAVAIDS: used for routing & locating.
Compact – facilitates use of digital circuits Transmitters & monitors controlled by
microprocessors
• CVOR (conventional very high frequency omni-directional radio range
• DME (distance measuring equipment)• DVOR (doppler very high frequency omni
directional radio range) • NDB (non-directional beacon)
Aena
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REMOTE MAINTENANCE AND CONTROL SYSTEMS: for monitoring, maintaining & configurating navaids and
their support systems.
Based in a standard telecommunications infrastructure
Uses a graphic common interface based in MS Windows
RMMC - (remote control and maintenance system)
Aena
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Strengths• Banco Popular - With more than 75 years of
experience, 5 regional banks, and 1 national bank, they have gained the trust of and built relationships with their customers
• NH Hoteles – With the ability to build 20 new hotels and add 4,000 new rooms, they have the ability to increase their revenues and become more powerful in their industry
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Strengths• Telefonica – As the leading public company in the
global telecommunications market and the second largest corporation in Spain, they have the ability to dominate their industry and set precedents.
• Aena – Their leading technology in the airline industry makes them one of the most trusted airlines in Spain.
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Weaknesses• Banco Popular – While they are rated the best
private bank in Spain, they are only the third largest banking group in the country, with only five regional retail banks. Greater success may come with growth.
• NH Hoteles – Tremendous expansion may take away from the quality they are known for.
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Similarities• These companies are similar because they all use
information technology to improve their performance, as well as increase customer satisfaction.
• All four of these companies are positioned toward the top of the overall rankings for their specific industry.
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Differences• Each of these four companies provide a different
type of service, and use different types of information technology to do so.
• Each company is a different size and has different amounts of money to use for information technology, which diversifies their management and customer service.
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Conclusion• Each of the four companies uses information
technology to support the many facets of their business activities.
• This allows these companies to thrive and remain competitive in their specific industries.
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Adios