SP WiFi Case Study Cox Communications,...
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Transcript of SP WiFi Case Study Cox Communications,...
SP WiFi Case Study Cox Communications, Inc. CCSSPM-2001
John Gammons
Manager, WiFi Design Engineering
© 2013 Cisco and/or its affiliates. All rights reserved. CCSSPM-2001 Cisco Public
Our Mission
Know our customers
Deliver reliable products
Be easy to do business with
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© 2013 Cisco and/or its affiliates. All rights reserved. CCSSPM-2001 Cisco Public
Our WiFi Vision
Flexible
Executable
Sustainable
Standardized
Operational Excellence
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© 2013 Cisco and/or its affiliates. All rights reserved. CCSSPM-2001 Cisco Public
WiFi Technical Requirements
Access Points
– Various Applications
– Indoor/Outdoor/Strand
Architecture
– Controller-based
– Centralized
– Scalable
– Backhaul Agnostic
Network Access Control
– Policy that is manageable
– Variety of Traffic Forwarding types
Time to Market
– Network Management Suite
– Portal/Content Management
– AAA
– Reporting
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Reliability and High Availability
© 2013 Cisco and/or its affiliates. All rights reserved. CCSSPM-2001 Cisco Public
Why we chose Cisco?
End-to-End Whole Offer Solution
– Time to Market
Support we knew we could count on
– One of our preferred vendors
Diverse product offering and applications
– Solution portfolio covers all of our needs
Cisco is a Strategic Partner for Cox WiFi initiatives
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© 2013 Cisco and/or its affiliates. All rights reserved. CCSSPM-2001 Cisco Public
Deployment
Site
– Access Points
– POE Switches
Region
– Wireless LAN Controllers (5508s, 8510s)
– Aggregation Switches (Nexus 3064s)
– ISG (ASR1006s)
– NMS (Prime Infrastructure)
National
– Portal Cisco Service Manager
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© 2013 Cisco and/or its affiliates. All rights reserved. CCSSPM-2001 Cisco Public
Cox WiFi Architecture Overview
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© 2013 Cisco and/or its affiliates. All rights reserved. CCSSPM-2001 Cisco Public
Solution Offerings
Small Business
Hospitalities and Universities
Multi Dwelling Units (MDUs)
Hotspots
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© 2013 Cisco and/or its affiliates. All rights reserved. CCSSPM-2001 Cisco Public
Struggles
Customer Experience and Ease of Use
Complex support flow
– Site Techs (APs)
– Regional Engineer (Core)
– National Engineer (CSM)
– Integrating a new platform into existing Support models
Learning, Learning, Learning and Teaching
– End user device support
– Deployment Best Practices
– 10 years later and WiFi is still not easy
Planning for the future… WiFi is a moving target
Launching a platform comes with hurdles
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© 2013 Cisco and/or its affiliates. All rights reserved. CCSSPM-2001 Cisco Public
Ensuring Success
Whole Offer solution ensures support by a single vendor
– No finger pointing
Lessons learned through other SP customers
Growth
– New features
– New products
– New revenue opportunities
More than a vendor, Cisco is our WiFi Strategic Partner
Through Strategic Partnerships
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