Southend-on-Sea PCT Patient & Public Involvement Forum Annual report 1 April 2005 - 31 March 2006.

Southend-on-Sea PCTSouthend-on-Sea PCTPatient & Public Involvement Patient & Public Involvement

ForumForum

Annual report Annual report 1 April 2005 - 31 March 1 April 2005 - 31 March

20062006

Southend-on-Sea PPI ForumSouthend-on-Sea PPI Forum

All Forum members are volunteers All Forum members are volunteers from your local community who from your local community who are enthusiastic about helping are enthusiastic about helping patients and members of the patients and members of the public influence the way that public influence the way that

local healthcare is organised and local healthcare is organised and delivered. delivered.

Southend-on-Sea PPI Forum Southend-on-Sea PPI Forum

The Forum is supported The Forum is supported

byby

Southend Association of Voluntary Southend Association of Voluntary ServicesServices

(SAVS) (SAVS)


• The Southend PCT Forum gives local The Southend PCT Forum gives local patients and the public a chance to patients and the public a chance to influence all decisions affecting the health influence all decisions affecting the health services provided by the Southend-on-Sea services provided by the Southend-on-Sea Primary Care Trust.Primary Care Trust.

• The Forum’s role is to monitor and review The Forum’s role is to monitor and review the services provided by and the services provided by and commissioned by the commissioned by the

Southend Primary Care Trust.Southend Primary Care Trust.


• The Forum has 8 members who have excellent The Forum has 8 members who have excellent links with the local communitylinks with the local community

• The Forum meets each month to The Forum meets each month to – review its work plans review its work plans – report on progress of investigations and implementation report on progress of investigations and implementation

of recommendationsof recommendations– be briefed about local health issuesbe briefed about local health issues– agree responses to NHS consultationsagree responses to NHS consultations– be briefed about administrative issuesbe briefed about administrative issues

• Members have different interests and capabilitiesMembers have different interests and capabilities• Forum members are team playersForum members are team players

Southend-on-Sea PPI ForumSouthend-on-Sea PPI ForumSouthend-on-Sea Primary Care Trust serves Southend-on-Sea Primary Care Trust serves

our community in partnership with :our community in partnership with :– 40 Doctor’s (GP) Surgeries (Practices)40 Doctor’s (GP) Surgeries (Practices)– 97 GPs97 GPs– 25 Dental Practices25 Dental Practices– 26 dentists providing NHS treatment (to some extent)26 dentists providing NHS treatment (to some extent)– 40 Pharmacies40 Pharmacies– 24 Opticians24 Opticians– 63 Optometrists63 Optometrists– 9 Clinics/Health Centres9 Clinics/Health Centres– Wheelchair service Wheelchair service – 4 District Nurse bases4 District Nurse bases– Approximately 350 people Approximately 350 people

• Health visitorsHealth visitors• School nursingSchool nursing• Children’s servicesChildren’s services• District nursing District nursing (in partnership with Southend-on-Sea (in partnership with Southend-on-Sea

Borough Council)Borough Council)


Southend-on-Sea Primary Care Trust CommissionsSouthend-on-Sea Primary Care Trust Commissions• Mental Health and Learning Disabilities services Mental Health and Learning Disabilities services

(£23million 2003)(£23million 2003)• All Hospital Provision for our community via: All Hospital Provision for our community via:

- Southend Hospital - Southend Hospital - Basildon Hospital- Basildon Hospital- other hospitals- other hospitals

• Specialist commissioning services, such as Guys, Specialist commissioning services, such as Guys, Barts and Ormond Street Barts and Ormond Street

• Child and adolescent Mental Health Services, Adult Child and adolescent Mental Health Services, Adult Mental Health and Learning Disability Mental Health and Learning Disability ServicesServices

• Health Promotion and Improvement throughout Health Promotion and Improvement throughout Southend-on-Sea Southend-on-Sea

Southend-on-Sea PPI ForumSouthend-on-Sea PPI ForumTHE ROLE AND POWERS OF THE FORUM:THE ROLE AND POWERS OF THE FORUM:• To obtain the views and experiences of patients, users To obtain the views and experiences of patients, users

and carers about the services provided in our areaand carers about the services provided in our area• Make reports and recommendations to the PCT about Make reports and recommendations to the PCT about

those services based on the views and information those services based on the views and information provided by the patients and public of Southend-on-Sea.provided by the patients and public of Southend-on-Sea.

• Promote the involvement of the public in consultations Promote the involvement of the public in consultations and policies of the PCT, the Strategic Health Authority and policies of the PCT, the Strategic Health Authority and any other public bodies whose decisions affect the and any other public bodies whose decisions affect the health of the public in our areahealth of the public in our area

• In partnership with local providers the forum is able to In partnership with local providers the forum is able to inspect premises owned or controlled by the PCT and inspect premises owned or controlled by the PCT and Local Authorities relating to health services.Local Authorities relating to health services.

• Help every level of planning and decision making in Help every level of planning and decision making in connection with the delivery of local health servicesconnection with the delivery of local health services

Southend-on-Sea PPI ForumSouthend-on-Sea PPI ForumAchievements in 2005/2006Achievements in 2005/2006

• General PracticeGeneral Practice– Reported to the PCT that the public were Reported to the PCT that the public were

having difficulty in getting on GP lists.The PCT having difficulty in getting on GP lists.The PCT recruited additional GPsrecruited additional GPs

– Access to GPs. Reported the problems of Access to GPs. Reported the problems of getting appointments. The PCT worked with getting appointments. The PCT worked with GPs to improve accessGPs to improve access

– Attitude of some GP staff. Explained the Attitude of some GP staff. Explained the problem to the PCT and training provided for problem to the PCT and training provided for receptionistsreceptionists


Achievements in 2005/2006Achievements in 2005/2006

• Access to dentistsAccess to dentists– Recommend to members of the public the Recommend to members of the public the

action they should takeaction they should take– Review findings with PCTReview findings with PCT

• Action taken: PCT recruited additional dentistsAction taken: PCT recruited additional dentists

• New dental contractNew dental contract– Informed PCT of implementation problemsInformed PCT of implementation problems

• Action taken: PCT provided dentists with publicity Action taken: PCT provided dentists with publicity materialmaterial



• Provision of digital hearing aidsProvision of digital hearing aids– Action takenAction taken

• Gathered data re delays in provisionGathered data re delays in provision

• Informed PCT of the problemsInformed PCT of the problems

• PCT and hospital actedPCT and hospital acted

• Operational problems with hearing aidsOperational problems with hearing aids– Action takenAction taken

• Informed the PCT re problems and demonstrated Informed the PCT re problems and demonstrated problemsproblems



• Cancer DiagnosisCancer DiagnosisMembers of the public had reported to Forum members that Members of the public had reported to Forum members that

they were not satisfied with the quality of diagnosis in they were not satisfied with the quality of diagnosis in primary care.primary care.

Members conducted interviews with cancer patients and carers Members conducted interviews with cancer patients and carers about their experiences of diagnosis, subsequent treatment about their experiences of diagnosis, subsequent treatment and social care.and social care.

Results presented to the PCT, Director of Public Health, Cancer Results presented to the PCT, Director of Public Health, Cancer Network Board and Southend Hospital.Network Board and Southend Hospital.

All NHS organisations accepted findings and are attempting to All NHS organisations accepted findings and are attempting to improve the patient and carer experienceimprove the patient and carer experience



• Toe nail cutting serviceToe nail cutting service

• Your Health, Your Care, Your SayYour Health, Your Care, Your Say

• Assisted various NHS Boards as Board Assisted various NHS Boards as Board membersmembers

• Involved with consultations by the Strategic Involved with consultations by the Strategic Health AuthorityHealth Authority

• Cumberlege Intermediate Care Centre VisitCumberlege Intermediate Care Centre Visit

• Etc.Etc.


Your health issues are our Your health issues are our issuesissues

lots donelots done

lots to dolots to do

Next year ????Next year ????

Southend-on-Sea PCT Patient & Public Involvement Forum Annual report 1 April 2005 - 31 March 2006.

Documents

Transcript of Southend-on-Sea PCT Patient & Public Involvement Forum Annual report 1 April 2005 - 31 March 2006.