SOUTH PACIFIC MANAGEMENT XANANA HOTELS RESORTS SPA · MANAVA BEACH RESORT & SPA MOOREA–FRENCH...
Transcript of SOUTH PACIFIC MANAGEMENT XANANA HOTELS RESORTS SPA · MANAVA BEACH RESORT & SPA MOOREA–FRENCH...
SOUTH PACIFIC MANAGEMENT&
XANANA HOTELS, RESORTS & SPAHotel & Hospitality Management Services
Consulting & Advisory Services
CORPORATE PROFILE
www.spmhotelsgroup.com
MANAVA BEACH RESORT & SPA MOOREA– FRENCH POLYNESIA
HIGHLIGHTS
▪ Provide unique seamless integrated services spanning corporate structuring, funding, conceptualdevelopment, project management and management of the property
▪ One of the leading operators in French Polynesia, with a portfolio of over 3 hotels undermanagement as well as 3 hotels / cruises under sales & marketing representation
▪ Yield-driven and performance-oriented▪ Internet-based central reservation system for global connectivity and high yield transactions▪ International as well as local brands to profile different properties and markets▪ Our in-house “Manea Spa” brand emphasizes a holistic sense of well-being derived from a
harmonious balance of physical therapies and mental fulfillment
SOUTH PACIFIC MANAGEMENT
South Pacific Management was incorporated in Tahiti to spearhead pre-eminent hospitalitymanagement and hospitality related financial advisory services in the South Pacific, in line with theregion’s growing importance.
The vision of South Pacific Management is to showcase strong proficiencies from individualprofessionals and exceptional teamwork that delivers performance. This complements attributes ofhigh standards of professionalism and hospitalityservices.
Client’s and customer’s needs evolve, in anextremely challenging market environment.South Pacific Management has therefore been atthe forefront to deliver its specialized services to agrowing group of satisfied clients and customers.
South Pacific Management delivers two majorbusiness lines. The first covers professionalmanagement services for hospitality relatedassets such as hotels, resorts, servicedapartments, condominiums, spas and clubs. The second business line covers financial advisoryservices for hospitality, related real estate and asset-owning companies.
Unlike most financial advisors who perform pure advisory services, South Pacific Managementdelivers financial advisory services that are based on the cornerstone of day-to-day management,operation and performance.
South Pacific Management has already strengthened its market presence in French Polynesia and hasexpanded its presence in the South Pacific through its sister company Xanana Hotels, Resort & Spa.
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BUSINESS LINES
South Pacific Management and Xanana Hotels Resorts & Spa, offer a matrix ofinterrelated services that both clients and customer demand require:
▪ Professional consulting and advisory services on:- Corporate development strategies, organizational restructuring, financing and debt
restructuring of real estate assets- Development of design and operating concepts for new properties
▪ Professional management and operations of hospitality assets such as serviced apartments, hotels,clubs, spas, condominiums and mixed-use developments
▪ Project development and management of properties under construction▪ Manpower training and development
OUR FOCUS
Not just an operator, our strengths lie in a comprehensive understanding of real estateinvestments and an organization’s business model covering:▪ How the organization’s strategic focus must be aligned to market conditions and Customer needs▪ How best to structure and fund the organization▪ How value drivers are identified and pursued to maximize profits and yet, control costs during
operations▪ How the organization’s business needs must remain focused and relevant to changing market
conditions and customer expectations
MANAVA SUITE RESORT TAHITI – FRENCH POLYNESIA
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Besides achieving strong occupancy rates, we strive to be a market leader in all market segments inwhich we operate. Our yield-driven operation focuses on performance, allowing us to exceed ourguests’ and owners’ expectations. Our performance generates market referrals by our clients and tradepartners, a testimony to the effectiveness of our management philosophy.
By working closely in partnership with owners, venture capitalists, merchant bankers and fundmanagers, South Pacific Management and Xanana Hotels, Resorts & Spa provide a one-stop solutionfor hospitality properties. Hence, our initiatives will always remain commercially viable, a hallmark ofbusiness and financial success in an extremely competitive market environment.
For more information, kindly contact:
SOUTH PACIFIC MANAGEMENTHEAD OFFICEThierry ButtaudEmail: [email protected] rue Paul Gauguin - PapeeteBP 460 - 98713 PapeeteTahiti - French PolynesiaTel: +689 40 50 84 51Fax: +689 40 42 99 14www.spmhotels.com
XANANA HOTELS RESORTS & SPA
Xavier L. BESSOUEmail: [email protected] du Tuafenua (c/o UMS - C. Schaeffer)BP 98 - 98600 Uvea Mata UtuIles de Wallis - Wallis & FutunaTel: +689 40 50 84 67Fax: +689 40 42 99 14
HAUMANA CRUISES – FRENCH POLYNESIA
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www.spmhotelsgroup.com
CONSULTING & ADVISORY SERVICES
To compete successfully in markets, corporate strategies and business initiativesmust have direct bearing on market trends and customer needs.These, in turn, directly impact management, corporate funding and operations.
South Pacific Management and Xanana Hotels, Resorts & Spa perform consultancy services with amacro and micro understanding of:▪ Business strategies from an owner’s perspective▪ Funding requirements from an investor’s and funder’s perspectives▪ Operational performance from an operator’s perspective▪ Satisfaction from our customer’s perspective
NUKUTEPIPI PRIVATE ISLAND– FRENCH POLYNESIA
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OUR SERVICES INCLUDE THE FOLLOWING
STRATEGIC DEVELOPMENT ▪ Advise on strategic development of existing propertiesand planned developments
▪ Advise on business risk analysis▪ Advise on strategic positioning of real estate assets▪ Advise on investment strategies and perform feasibility
studies▪ Advise on marketing and exit strategies
CONCEPT DEVELOPMENT ▪ Advise on concept and design development of assetsunder construction
ORGANIZATIONAL RESTRUCTURING & DEBT REFINANCING
▪ Advise on restructuring of resources in an organization▪ Advise on debt restructuring▪ Advise on refinancing initiatives▪ Provide financial asset management services
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HANGAROA ECO VILLAGE & SPA – EASTER ISLAND
SPECIALTY MANAGEMENT SERVICES
Besides providing professional management services for hospitality properties, weprovide pre-operational services covering project development and managementservices, technical and pre-opening services, and pre-opening procurement andequipping services.
MANAVA BEACH RESORT & SPA MOOREA– FRENCH POLYNESIA
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THE SCOPE OF SERVICES INCLUDES THE FOLLOWING
PROJECT DEVELOPMENT AND MANAGEMENT
▪ Advise owners and project consultants on projectdevelopment issues from an operator’s perspective
▪ Provide complete project management services forproperties under development
TECHNICAL AND PREOPENINGSERVICES
▪ Provide complete scope of technical services▪ Provide pre-opening planning and services▪ Provide post-opening follow-up services
PRE-OPENING PROCUREMENT AND EQUIPPING
▪ Advise on specifications and order requirements for hotel equipment and operating supplies (“HEOS”)
▪ Advise on order scheduling and critical path▪ Advise on installation of HEOS, and furniture,
fixtures and equipment (FF&E) for hospitality assets▪ Advise on inventory control, distribution and
replacement orders
CENTRAL RESERVATION SYSTEM ▪ Link all managed properties to our Internet-basedcentral reservation system
▪ Provide Internet-based sales and marketing services▪ Provide e-commerce transactions for Internet
bookings▪ Yield Management
VALUE DRIVER ANALYSIS ▪ Identify value drivers in operating and supporting units
▪ Establish action plans for profit improvement and cost control of assets under operation
▪ Advise on business process re-engineering
MANAGEMENT SERVICES ▪ Provide complete scope of professional management services for hospitality related assets such as:
- serviced apartments- hotels- resorts & clubs- spas- condominiums & time-share facilities- mixed-use developments
AUDIT AND CORPORATE GOVERNANCE
▪ Perform financial, internal control and operation audits
▪ Advise on measures to improve corporate governance
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PROJECT DEVELOPMENT & MANAGEMENT SERVICES
Unique to South Pacific Management’s project management capabilities in thedevelopment of new properties, is the integrated approach adopted from conceptualdevelopment leading up to project management and finally, into day-to-daymanagement and operations.
By adopting a one-stop seamless approach, property developers and funders are assuredthat their properties are developed in accordance with sound concepts that are in turnstrongly founded on performance-driven operations.
Hence, feasibility studies, project concept development and technical services areperformed by South Pacific Management and Xanana Hotels, Resorts & Spa withstrong sensitivity to how best a property should be managed in terms of optimalfacilities planning, process efficiency and operational yields, in order to securemaximum yields.
Besides overseeing project development from the broad perspective of a developer,South Pacific Management staffs adopt a hands-on approach to execute the entire scopeof project development and management functions that also includes technical servicesfrom an operator’s perspective.
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TYPICAL PROJECT MANAGEMENT SERVICES WOULD COVER THE FOLLOWING FUNCTIONS
PROJECT EVALUATION ▪ Advise on market positioning of project▪ Advise on investment or trading strategies for the project▪ Conduct project feasibility study▪ Estimate project development budget in consultation with project
consultants▪ Estimate timeline for project completion
APPOINTMENT OF PROJECT CONSULTANTS AND CONTRACTORS
▪ Advise owners on appointment of project consultants▪ Firm up project development budget and critical path analysis in
consultation with project consultants▪ Recommend the appointment of main contractor and nominated
sub-contractors
PROJECT CONCEPTDEVELOPMENT
▪ Advise on project concept and architectural design development in consultation with project consultants
▪ Advise on space utilization and facilities planning of development
▪ Recommend phased development and marketing launch
CORPORATE STRUCTURE AND PROJECT FINANCING
▪ Advise on corporate structure involving joint venture partners and investors
▪ Advise and facilitate project financing▪ Coordinate with project consultants on project insurance
coverage▪ Ensure coverage of contractors’ work via performance bonds
COORDINATION WITH AUTHORITIES AND PROJECT DOCUMENTATION
▪ Liaise with project consultants on the submission of permits, licenses and project documentation to authorities
▪ Maintain updated records on project working drawings
PROJECT CONSTRUCTION ▪ Coordinate site construction activities▪ Coordinate project progress meetings for project consultants and
contractors▪ Review and recommend project variation orders
PROJECT COSTING ▪ Update project development budget▪ Monitor construction cost as a result of project variation orders▪ Work with project consultants on liquidated damages arising
from project delays by contractors▪ Establish project final accounts in consultation with project
consultants
TESTING & COMMISSIONING ▪ Commissioning▪ Coordinate testing and commissioning of M&E services in
consultation with project consultants▪ Coordinate interfacing of vendors’ work with contractors 'work
PROJECT HAND-OVER ▪ Coordinate the handing-over of areas from the contractors to the owners/operators
▪ Monitor rectification and follow-up works on hand-over punch lists
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NUKUTEPIPI PRIVATE ISLANDFRENCH POLYNESIA
www.sunsetluxuryvillas.com/nukutepipi/
PORTFOLIO OF PROPERTIESHOTEL MANAGEMENT SERVICES
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MANAVA BEACH RESORT & SPA MOOREA FRENCH POLYNESIA
www.manavamoorearesort.com
MANAVA SUITE RESORT TAHITIFRENCH POLYNESIA
www.manavatahitiresort.com
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PORTFOLIO OF PROPERTIESSALES & MARKETING REPRESENTATION SERVICES
HANGAROA ECO VILLAGE & SPA EASTER ISLANDwww.hangaroa.cl
HAUMANA CRUISESFRENCH POLYNESIA
www.haumana-tahiti.com
IRIRIKI ISLAND RESORT & SPA VANUATU
www.iririki.com 7
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MANEA SPA CONSULTING SERVICES
South Pacific Management created its in-house spa brand, Manea Spa, in 2006.Manea Spa signature is bringing Polynesian expertise to create unforgettable wellnessexperience.Nowaday, spas are real financial opportunities that need to be perfectly managed to ensurelong-term business.Each new spa is unique and our mission will be to assist you in each step of your project,from building to creating unique identity and to operating your spa.
MANEA SPA – MANAVA SUITE RESORT TAHITI
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OUR SERVICES INCLUDE THE FOLLOWING
SPA PROJECT EVALUATION ▪ Advise on investment strategies for the project▪ Conduct project feasibility study▪ Estimate project development budget ▪ Estimate timeline for project completion
MARKET & ENVIRONMENT ANALYSIS ▪ Market and trend analysis▪ Direct and indirect local competition analysis▪ Advise on market positioning
SPA CONCEPT DEVELOPMENT ▪ Concept and architectural design▪ Advise on installation of HEOS, furniture, fixtures and
equipment▪ Spa construction planning▪ Advise and select cosmetics brand(s)
CONSTRUCTION & PRE-OPENING ▪ Construction management▪ Pre-opening communication plan▪ Establish spa standards and procedures▪ Spa staff recruitment
CREATION OF ASSOCIATED RANGES ▪ Creation of unique range of cosmetics▪ Selection of signature body and/or facial treatments▪ Provide spa protocols
MANAGING YOUR SPA ▪ Manea Spa can fully manage your spa (business, management , administrative, financial and communication services)
▪ Manea Spa may assist in communication andmanagement services
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HOTEL SUSTAINABILITY CONSULTING SERVICES
The growing pressure from governments, consumers and media for more environmentalactions is encouraging businesses to implement sustainable policies.Nowadays, there is a need of greener hotels. Hotel guests are starting to consider theenvironment in their accomodation choice.Sustainable actions are now becoming a must for luxury hotels. Without reducingclient’s comfort, many actions can be done by hotels to become an eco-friendly hotel.South Pacific Management can assist you in making the moves and implementing asuitable sustainable development strategy in your hotel.
PROTECTION OF FRENCH POLYNESIA’S CORAL AND MARINE LIFE
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OUR SERVICES INCLUDE THE FOLLOWING
SUSTAINABLE DEVELOPMENT STRATEGY ▪ Advise on a green development strategy▪ Financial/ Environmental ROI analysis▪ Market, competitive and legal sustainability research
SUSTAINABLE OPERATING MANAGEMENT
▪ Advise on sustainable project concept in consultationwith sustainable experts
▪ Coordination of sustainable operating programs andstandards
ENVIRONMENTAL PROTECTION MANAGEMENT
▪ Advise on environmental protection solution inconsultation with environmental experts
▪ Coordination of environmental initiatives programs▪ Implementation of our in-house To’a Nui Coral Nursery
program
CERTIFICATION & ECO LABEL ▪ Assist for an eco-label compliance▪ Coordination of certification process
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PROTECTION OF FRENCH POLYNESIA’S CORAL AND MARINE LIFE
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MANAVA SUITE RESORT TAHITI – FRENCH POLYNESIA
SOUTH PACIFIC MANAGEMENT - XANANA HOTELS, RESORTS & SPA
PORTFOLIO OF PROPERTIES
SOUTH PACIFIC MANAGEMENT - XANANA HOTELS, RESORTS & SPA
SENIOR MANAGEMENT TEAM
PROPERTIES LOCATIONS
FRENCH POLYNESIAManava Suite Resort Tahiti, French PolynesiaManava Beach Resort & Spa Moorea, French PolynesiaNukutepipi private island Nukutepipi, French PolynesiaHaumana Cruises Bora Bora, Taha’a, Raiatea, French PolynesiaTuamotu Private Island Tuamotu, French Polynesia
EASTER ISLANDHangaroa Eco Village & Spa Easter Island
VANUATU Iririki Island Resort Vanuatu
DESIGNATION NAME
President CEO Laurent BESSOUGeneral Manager Thierry BUTTAUDDirector of Sales & Marketing Sophie BESSOUDirector of Operations Xavier BESSOUDirector of Finance Jean-Marc VERMORELGroups & Incentives Pascale MOURETDirector of Revenue Management Christelle MATHORELReservation Manager Laiana TAPATOAIT Manager Stanley FROGIERNorth America & Canada Sales Manager LEAGUE MARKETING GROUPEurope Sales Manager Didier ROUGE-BISCAYAustralia & New Zealand Sales Manager Alana ELIChina Sales Manager Yu QUANJapan & Korea Sales Manager Sato TAKEHIROSouth America Sales Manager Fernanda SARUBBIBusiness Development Management Alain CAMPIGNON
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RAMADA PLAZA NOUMEA – NEW CALEDONIA
SOUTH PACIFIC MANAGEMENT - XANANA HOTELS, RESORTS & SPA
MANAGED PROPERTIES
SOUTH PACIFIC MANAGEMENT - XANANA HOTELS, RESORTS & SPA
STUDIES & HOSPITALITY SERVICES PROVIDED
PROPERTIES LOCATIONS
FRENCH POLYNESIAHilton Tahiti Tahiti 2009 - 2011Hilton Moorea Lagoon Resort & Spa Moorea 2009 - 2014Hilton Bora Bora Nui Resort & Spa Bora Bora 2009 - 2014Bora Bora Pearl Beach Resort & Spa Bora Bora 1998 - 2016Bora Bora Eden Beach Bora Bora 2000 - 2002Le Taha’a, Relais & Châteaux Taha’a 2002 - 2010Huahine Te Tiare Beach Resort Huahine 1999 - 2013Huahine Hana Iti Huahine 1994 - 1998Raiatea Hawaiki Nui Raiatea 1996 - 2008Manihi Pearl Beach Resort Manihi 1996 - 2012Nuku Hiva Pearl Lodge Nuku Hiva 1999 - 2011Hiva Oa Pearl Lodge Hiva Oa 1999 - 2011Tikehau Pearl Beach Resort Tikehau 2001 - 2018
COOK ISLANDAitutaki Lagoon Resort Aruntanga 1996 - 2003
PROPERTIES SERVICES
FRENCH POLYNESIARadisson Tahiti Owner representatives, financial and operational auditsMoorea Aroa Project Concept DevelopmentMoorea Golf Residence Project Concept DevelopmentTahiti Village Project Concept DevelopmentHuahine La Pita Project Concept Development
NEW CALEDONIARamada Plaza Nouméa Technical assistance, pre-opening & management
advisory servicesChâteau Royal Nouméa Project evaluation and developmentOure Lodge, île des Pins Project evaluation and development
FIDJILomolomo Estates & Resort Project Concept development
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XANANA HOTELS RESORTS & SPA
Xavier L. BESSOUEmail: [email protected] du Tuafenua (c/o UMS - C. Schaeffer)BP 98 - 98600 Uvea Mata UtuIles de Wallis - Wallis & Futuna
SOUTH PACIFIC MANAGEMENTHEAD OFFICEThierry BUTTAUDEmail: [email protected] 460 - 98713 PapeeteTahiti - French PolynesiaTel: +689 40 50 84 51Fax: +689 40 42 99 14
Tokyo 9,500 km
Sydney 5,390 km
Auckland 4,000 km
Los Angeles 6,520 km
Paris 17,700 km
Santiago 8,000 km
French Polynesia
www.spmhotelsgroup.com
SOUTH PACIFIC MANAGEMENTHEAD OFFICE52 rue Paul Gauguin - PapeeteBP 460 - 98713 PapeeteTahiti - French PolynesiaTel: +689 40 50 84 51Fax: +689 40 42 99 14
XANANA HOTELS RESORTS & SPA
Rue du Tuafenua (c/o UMS – C. Schaeffer)BP 98 – 98600 Uvea Mata UtuIles de Wallis – Wallis & FutunaTel: +689 40 50 84 67Fax: +689 40 42 99 14
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