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![Page 1: South Carolina Association for Healthcare Quality July 13, 2007 Tamra N. West Director of SC Programs The Carolinas Center for Hospice and End of Life.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649e425503460f94b345b1/html5/thumbnails/1.jpg)
South Carolina Association for Healthcare Quality
July 13, 2007
Tamra N. WestDirector of SC Programs
The Carolinas Center for Hospice and End of Life Care
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The Carolinas Centerfor Hospice and End of Life Care
• Two State Association• Technical Assistance and Support
for hospice and end of life care coalitions
• End of Life Care Initiatives• “Helping every community live &
die well”
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Advance care planning
Palliative care
Hospice care
Bereavement care
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Hospice Care
in the Carolinas
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Hospice 101
• Goal is palliative rather than curative• Not necessarily a “place”• Unit of Care is the patient/family• Interdisciplinary Team –RN, SW, CNA, MD,
Chaplain, Therapists, Volunteer, Bereavement Counselors
• Six months or less if disease runs its normal course
• Wide range of diagnoses – not just cancer• Is available in every county in SC• Care provided at “home” and in other
settings as needed
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Hospice 101 (continued)
• Four levels of Care – routine, general inpatient, inpatient respite and continuous care
• Paid per diem for all except continuous care• Per diem covers staff, related drugs, supplies
and equipment, therapists and bereavement services after death
• Beneficiaries ELECT the hospice benefit and waive other services for the terminal illness – only the beneficiary can revoke and discharges should be minimal
• Paid for by Medicare, Medicaid, private insurance
• Hospice must serve without regard for pay source (or lack of)
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SC Hospice Data (2006)
• 81 licensed sites; 61 different providers• 8 hospice facilities, 132 beds• Available in all counties – avg. 7 per county• CON for facility only• 64% for-profit, 46% not-for-profit• 75% freestanding, 16% hospital based• Approx. 50% are accredited, all are licensed,
all but 1 are certified
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In 2006, SC Hospices :• Served over 120,000 patients• Served approx. 250,000 family members • Provided almost 1.5 million days of care –an
increase of almost 400,000 days from 2005• Provided 23,000 days of care in hospice
facilities• Provided care to over *4,700 residents of
nursing homes (*2005 data)
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Hospice Patient Data 2006
• 70% admitted at home, 16% in NH, 6% in hospital• 75% White, 23% African American• 89% Medicare, 5% Medicaid, 4% Private Ins• 41%/59% Cancer to Non-Cancer diagnosis (44/56 in
2005 and 60/40 in 2001)• ALOS 89 days, median LOS 33 days• 29% died < 7 days, 13% died > 180 days• 62% died at home, 16% in NH, 10% in hospice
facility, 9% in hospital
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Why A Hospice Quality Initiative?
• Current national landscape pointing toward a Hospice Compare
• National and local concern about variability of hospice care
• CMS Focus on Quality, Accountability, and Public Disclosure
• New Conditions of Participation expected in May 2008 (first revision since 1983)
• To improve patient care – “to measurably show organizational excellence and demonstrate improvement efforts across all aspects of hospice operations and care”
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Changing Focus of Proposed Hospice CoPs
Past Focus• Ensuring that Medicare certified facilities
met the structural and procedural standards for patient health and safety
Changed Focus• Patient centered• Emphasizes quality improvement and
patient outcomes (QAPI requirements)
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Proposed Standards for Hospices
“The hospice must develop, implement and maintain an effective, ongoing, hospice-wide, data-driven quality assessment process improvement program”
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QAPI Standards (Standards 1 and 2)
• Program Scope• Measure quality (including adverse
events) and operations • Measurably improve palliative
outcomes and EOL support
• Program Data• Drive QAPI with data • Monitor and ID opportunities for
improvement• Timing and detail determined by
governing body
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QAPI Standard (Standard 3)
• Program Activities• Consider incidence, prevalence,
severity• Address and prevent adverse events• Focus on high risk, high volume,
problem prone areas• Improve and monitor over time
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QAPI Standards (Standards 4 and 5)
• Performance Improvement Projects• Reflect scope and complexity of hospice• Document what, why, and how successful
• Executive responsibilities• Define, implement, and maintain QAPI• Address quality and patient safety priorities• Set patient safety expectations
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Past Hospice Quality Focus
• Hospices have historically relied on anecdotal evidence, less focus on outcome data
• Good death + Happy family= Quality• Most currently do chart reviews, collect and
review program data, collect feedback from family and referral source via surveys
• Many participate in current state and national evaluation efforts
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State Efforts• Collection and reporting of state hospice data• Benchmarking project – optional participation
offered to members• Provider-friendly Family Evaluation of Hospice
Care• 2006 Variability of Care Study• 2000,2002 and 2004 State Survey on Public
Attitudes about End of Life Care• 2006 State Pain Survey• 1997 and 2007 SC DHHS Hospice Patient
Satisfaction survey
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National Efforts
• NHPCO National Data Set• Family Evaluation of Hospice Care (FEHC)• Family Evaluation of Palliative Care (FEPC)• Family Evaluation of Bereavement Services• Quality Collaboratives• End Outcomes Project (since 2000)
– Comfortable Dying– Self-determined Life Closure– Safe Dying– Effective Grieving
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The New Quality Initiative Framework
• The National Hospice and Palliative Care Organization is leading the way with “Quality Partners: Stronger, Together”
• State organizations and hospice providers and individuals can be “partners”
• Developed “for hospice, by hospice”• Provides tools and resources to help programs
assess, monitor and improve care and services• www.nhpco.org/qualitypartners
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Quality Partners is NHPCO’s national program to assure that all hospice provider organizations deliver quality care to patients and families.
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Quality Partners Initiative Goals
• To give patients and families the quality care they deserve
• To decrease variability locally and nationally
• To foster an industry-wide commitment to evidenced based standards
• To demonstrate hospice care as the “gold standard” in end of life care
• To shape and improve end of life care
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Quality Partners Ten Components
• Patient & Family Centered Care
• Ethical Behavior & Consumer Rights
• Clinical Excellence & Safety
• Inclusion & Access• Organizational
Excellence
• Workforce Excellence
• Standards• Compliance with
Laws & Regulations
• Stewardship & Accountability
• Performance Measurement
![Page 24: South Carolina Association for Healthcare Quality July 13, 2007 Tamra N. West Director of SC Programs The Carolinas Center for Hospice and End of Life.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649e425503460f94b345b1/html5/thumbnails/24.jpg)
Patient & Family Centered Care
• Providing care and services that are responsive to the needs and exceed the expectations of those we serve
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Ethical Behavior and Consumer Rights
• Upholding high standards of ethical conduct and advocating for the rights of patients and their family caregivers
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Clinical Excellence & Safety
• Ensuring clinical excellence and promoting safety through standards of practice
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Organizational Excellence
• Building a culture of quality and accountability within the organization that values collaboration and communication and ensures ethical business practices
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Workforce Excellence
• Fostering a collaborative, interdisciplinary environment that promotes inclusion, individual accountability and workforce excellence, through professional development, training, and support to all staff and volunteers
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Standards
• Adopting the NHPCO Standards of Practice for Hospice Programs and/or the National Consensus Project’s Clinical Practice Guidelines for Quality Palliative Care as the foundation for the organization
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Compliance with Laws & Regulations
• Ensuring compliance with all applicable laws, regulations, and professional standards of practice, and implementing systems and processes that prevent fraud and abuse
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Stewardship & Accountability
• Developing a qualified and diverse governance structure and senior leadership who share the responsibilities of fiscal and managerial oversight
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Performance Measurement
• Collecting, analyzing, and actively using performance measurement data to foster quality assessment and performance improvement in all areas of care and services
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Inclusion & Access
• Promoting inclusiveness in the community by ensuring that all people – regardless of race, ethnicity, color, religion, gender, disability, sexual orientation, age, or other characteristics – have access to hospice programs and services
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For Each Component
• Self assessment checklist• Cornerstone document• NHPCO Standards, organized by
component • Resources and tools• Background reading• Performance Measures
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Self Assessment
• Ability to rate each hospice on a rating scale• Each component has a checklist• Based on best practices from NHPCO
Standards• Ability to enter data into a web-based
interface and get a printed report
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Resources and Tools
• Technical materials• Forms, samples, best practices• Links to web resources• Helpful articles• Links to Info Center with a comprehensive
list of journal articles and books
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Self-Assessment Reports
• Provide detailed information based on a five-point scale
• Allows hospices to compare with others in the state and nationally
• “Traffic light” indicators indicate and prioritize areas for improvement– Green, Yellow, Red
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Goals for Providers
• Improve care• Prepare for surveys and accreditation• Prepare for anticipated changes in
Hospice Conditions of Participation (May 2008)
• Meet the anticipated QAPI requirements• Build an organization and a team
dedicated to quality
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The Carolinas Center Response
• 31st State “Quality Partner” (Aug.2006)• Encourage providers to become “Quality Partners”• Deliberately weave “quality” into all current
operations and practices – internal operations, board of directors, member education, publications, etc.
• Focused education efforts beginning in 2007 and throughout 2008 for CEOs, boards, frontline staff
• Increase member participation in benchmarking opportunities
• Convene a 2-State Quality Workgroup/Council to work through the process at the state level—assessment, plan, implement
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Quality is never an accident; Quality is never an accident; it is always the result of it is always the result of high intention, sincere high intention, sincere effort, intelligent direction effort, intelligent direction and skillful execution; it and skillful execution; it represents wise choice of represents wise choice of many alternatives.many alternatives.
William A. Foster
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Questions?
Tamra N. WestThe Carolinas Center
for Hospice and End of Life Care
803-791-4220