Source/Sursa: ASOCIATIA SOCIETATILOR FINANCIARE – ALB ROMANIA 1Source/Sursa: ASOCIATIA SOCIETATILOR FINANCIARE – ALB ROMANIA

Industria de leasing financiarAsociatia Societatilor Financiare – ALB Romania

Survey on the Code of Conduct

Reporting members:

1 BCR Leasing IFN SA

2 BRD Sogelease IFN SA

3 BT Leasing Transilvania IFN SA

4 EFG Leasing IFN SA

5 Mercedes Leasing IFN SA

6 Unicredit Leasing Corporation IFN SA

TOTAL MARKET SHARE : 54.5 %

Source/Sursa: ASOCIATIA SOCIETATILOR FINANCIARE – ALB ROMANIA 2Source/Sursa: ASOCIATIA SOCIETATILOR FINANCIARE – ALB ROMANIA

1. Are there any customer satisfaction measuring methods ?

Yes No

100 % -

2. What is the department responsible for tracking customer satisfaction and the application of principles in the Code of Conduct?

Dedicated department Multidepartment No

50 % 50% -

3. Is there a customer care department at the level of your company? If yes, how is it called and what is the operating time?

Customer Care

CLIENT SERVICE

No

84 % 16 %

4. Did the assuming of the Code of Conduct have any effect in the internal conformity policy of your company?

Yes No

33 % 67 %

Survey on the Code of Conduct

Source/Sursa: ASOCIATIA SOCIETATILOR FINANCIARE – ALB ROMANIA 3Source/Sursa: ASOCIATIA SOCIETATILOR FINANCIARE – ALB ROMANIA

Survey on the Code of Conduct

5. Had the assuming of the code of conduct any effect on the conformity policy of your company ?

Yes in relation only

to legal persons

Yes in relation only to

individual

Yes in relation to individual and legal persons

No

- - 33 % 67 %

6. How do you communicate the principles of the Code of Conduct to your clients?

Online sites

Flyers Displays Call center

Others No

33 % 16 % 16 % 16 % 16 % 67 %

7. Observations and other information you wish to share on this topic

Yes No

- 100 %