Source: Deloitte Touche Tohmatsu

GLOBALIZATION DIAGNOSTIC

Source: Deloitte Touche Tohmatsu

Source: Deloitte Touche Tohmatsu

1. Governance & Responsibility

• Independence and planning. Is my company’s board of directors sufficiently well-diversified with regard to region of origin and experience in global issues to allow for thought that is independent of our region’s prevailing business models?

• Disclosure and accountability. Does my company disclose financial and operating data in a manner that enables global investors to understand its business and financial performance?

• Social responsibility. Are my company’s ethical standards communicated in a manner that is understood to have the same meaning by all managers and staff worldwide?

Source: Deloitte Touche Tohmatsu

2.Strategy & Planning

• Value-based management. Do managers within my company accept or reject projects according to their relative potential to create value for shareholders, customers, or employees?

• Partnership development. Can my company develop mutually beneficial relationships with established organizations in a foreign market to gain access to customers, government officials, suppliers, and distributors?

• Global vision. Do product and service managers within my company see he world as a single economic and operating unit?

Source: Deloitte Touche Tohmatsu

3. Marketing & Service

• Organization of products and services. Does my company assign responsibility for profitability and sales on a global basis?

• Customer service. Are my company's procedures and policies designed to serve local needs, measured against a standard of global excellence?

• Local market development. Can my company develop an

understanding of a targeted market's local culture and practices necessary for integrating my company's messages and building a global brand – and getting close to the customer?

Source: Deloitte Touche Tohmatsu

4. Operations & Technology

• Cost efficiency. Can my company source materials strategically from the most cost-efficient supplier, regardless of its location?

• Operational effectiveness. Can my company standardize core processes around the world while allowing sufficient flexibility at the assembly level for tailoring products to local markets?

• Technology integration. Can my operations optimize global production and distribution capabilities by using a sophisticated decision-aid tool to incorporate the most recent information about all costs in the supply chain?

Source: Deloitte Touche Tohmatsu

5. Research & Development

• Innovatory process. Does my company foster innovation by enabling knowledge-sharing across the R&D function? Does it provide researchers with information about global markets and consumer preferences?

• R&D partnerships. Can my company form alliances with strategic research partners to promote new markets and opportunities for its products and services?

• Innovative capacity. Can my company's R&D structure leverage talent and knowledge anywhere in the world? Does my company operate only out of centralized R&D centers?

Source: Deloitte Touche Tohmatsu

6. Organization & Human Resources Management

• Leadership development. Does my company provide the opportunities and tools necessary to develop future leaders wherever my company operates? Can my company identify talent globally?

• Human resources processes. Do the human resources processes in my company move people to geographical areas where they can both disseminate knowledge and absorb it?

• Culture. Does my company's culture encourage and support managers in their endeavors to gain global experience by managing products, services, operations, and people in a foreign market?