SOURCE: “Business Architecture and Customer Experience ... · customer terminology Increase speed...

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SOURCE: “Business Architecture and Customer Experience: A Comprehensive Approach for Turning Customer Needs Into Action” by the Business Architecture Guild ®

Transcript of SOURCE: “Business Architecture and Customer Experience ... · customer terminology Increase speed...

Page 1: SOURCE: “Business Architecture and Customer Experience ... · customer terminology Increase speed to market & agility Expand perspectives across stakeholders Business Architecture

SOURCE: “Business Architecture and Customer Experience: A Comprehensive Approach for Turning Customer Needs Into Action” by the Business Architecture Guild®

Customer Experience Reference Architecture

Customer Experience Reference Architecture

The FYI 100 Customer Architecture Model

The FYI 100 Customer Architecture Model

Customer Cloud Architecture for Big Data Analytics · Customer Cloud Architecture for Big Data Analytics ... App & data protection; Security intelligence . 19 ... – Customer Cloud

Customer Cloud Architecture for Big Data Analytics · Customer Cloud Architecture for Big Data Analytics ... App & data protection; Security intelligence . 19 ... – Customer Cloud

FYI Customer Architecture Model

FYI Customer Architecture Model

IBM Predictive Customer Intelligence - Sogeti.nl Customer... · Predictive Customer Intelligence Architecture Overview PureData for Analytics Deep customer analytics Actionable customer

IBM Predictive Customer Intelligence - Sogeti.nl Customer... · Predictive Customer Intelligence Architecture Overview PureData for Analytics Deep customer analytics Actionable customer

Customer experience architecture

Customer experience architecture

Business Architecture for Business Analysts€¦ · The practical value of a business architecture for business analysts. Business architecture tools and techniques for ... Business

Business Architecture for Business Analysts€¦ · The practical value of a business architecture for business analysts. Business architecture tools and techniques for ... Business

Business Architecture: Architecting SOA With A Business …€¦ · Business Architecture: Architecting SOA ... Architecture Business Perspective IT Perspective. ... Rational Unified

Business Architecture: Architecting SOA With A Business …€¦ · Business Architecture: Architecting SOA ... Architecture Business Perspective IT Perspective. ... Rational Unified

Cloud Customer Architecture for Blockchain - cloud … · Cloud Customer Architecture for Blockchain. Webinar July 18, 2017 . €¦

Cloud Customer Architecture for Blockchain - cloud … · Cloud Customer Architecture for Blockchain. Webinar July 18, 2017 . €¦

Cloud Customer Architecture for e-Commerce

Cloud Customer Architecture for e-Commerce

Business Services Architecture and Enterprise Architecture · Business Services Architecture and Enterprise Architecture 12 of 50 Business Architecture Re-use Key elements of the

Business Services Architecture and Enterprise Architecture · Business Services Architecture and Enterprise Architecture 12 of 50 Business Architecture Re-use Key elements of the

Using Business Architecture to enable customer experience and digital strategy

Using Business Architecture to enable customer experience and digital strategy

Customer Discussion of Enterprise Architecture...2010/08/04  · Customer Discussion of Enterprise Architecture Paul D. Seay, Jr. Director, Enterprise Architecture and Solutions Northrop

Customer Discussion of Enterprise Architecture...2010/08/04  · Customer Discussion of Enterprise Architecture Paul D. Seay, Jr. Director, Enterprise Architecture and Solutions Northrop

Business Architecture & Business Analysis

Business Architecture & Business Analysis

Operationalizing Customer Experience Initiatives · Operationalizing Customer Experience Initiatives Applied Business Architecture Jason G. Fish Director, Business Strategy & Architecture

Operationalizing Customer Experience Initiatives · Operationalizing Customer Experience Initiatives Applied Business Architecture Jason G. Fish Director, Business Strategy & Architecture

Business Architecture and the Customer Experience: A ... business concepts. ... The information map is a representation of the business objects and relationships that are

Business Architecture and the Customer Experience: A ... business concepts. ... The information map is a representation of the business objects and relationships that are

Business Architecture

Business Architecture

Monitor*Your*Business*TransacEons* · Customer*Use*Cases*For*Business*AnalyEcs* SOA*Architecture*&*Splunk* * * S ce O * A * Enterprise*Service Bus Business Process*Management Enterprise*Service*Bus*

Monitor*Your*Business*TransacEons* · Customer*Use*Cases*For*Business*AnalyEcs* SOA*Architecture*&*Splunk* * * S ce O * A * Enterprise*Service Bus Business Process*Management Enterprise*Service*Bus*

Cloud Customer Architecture for Securing Workloads · PDF fileCloud Customer Architecture for Securing ... Cloud Customer Architecture for Securing Workloads on Cloud Services ...

Cloud Customer Architecture for Securing Workloads · PDF fileCloud Customer Architecture for Securing ... Cloud Customer Architecture for Securing Workloads on Cloud Services ...

Cloud Customer Architecture for IoT

Cloud Customer Architecture for IoT