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SUMMER TRAINING PROJECT REPORT ON
CUSTOMER SATISFACTION
FOR THE PARTIAL FULFILLMENT OF THE REQUIREMENTFOR THE AWARD OF TWO YEAR FULLTIME MBA PROGRAMME
Submitted to- Submitted By-
Dr.(Prof.)D.N.kakkar Sonu Kumar MauryaHead,MBA DEPT. MBA IIIrd SemIET Lucknow Roll No.: 1105270050
MBA : 2011-13
Organisation guideMr. Ravi Parmar,Relationship Manager ICICI
BANK
INSTITUTE OF ENGINEERING & TECHNOLOGY
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INSTITUTE OF ENGINEERING & TECHNOLOGYSITAPUR ROAD, LUCKNOW-21(A Constitute College of G.B.T.U.)
This is certified that Mr. /Ms. Sonu Kumar Maurya ,Roll No 1105270050. of MBA IIIrd
(2011-2013) batch has completed his/her Summer Training Project Report at
Customer Satisfaction in ICICI Bank in partial fulfillment of the requirement for
the award of degree of Master of Business Administration (MBA).
Dated Prof. (Dr.) DN KakkarHead
MBA DepartmentI.E.T. Lucknow
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Preface
A summer training of 4 weeks duration is an essential part of two years M.B.A. course. The motive
behind the study is to gain practical knowledge regarding the operations and activities of an
organization. An organization is defined as a group of working together on coordination with other
for attainment of specific organization objectives. A major concern of every organization should be
to contribute positively towards the achievement of organization objectives. Organization
effectiveness is often equated with man agent efficiency.
In an organization like ICICI, where operation are enormous, nature of business is complex and
expenditure involved large huge, the budget analysis assumes a very special significance. My goal isundertaking the present project, in this way, was to study and understand the customer satisfaction in
ICICI bank and convert the theoretical practices in to the practical working life.
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Declaration
I, hereby declare that the project report, Customer Satisfaction in ICICI Bank, Lucknow
submitted by me, Sonu Kumar Maurya to Institute of Engineering and Technology, Lucknow, is
the product of my own hard work & no part of this report has been submitted for the award of any
degree, diploma, fellowship or other similar title or prizes and that the work has not been
copied/published in any magazine.
Place: Lucknow SONU KUMAR MAURYAM.B.A.-IIIrd Sem
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CONTENTS
Sr. No. Subject Covered Page No.
1 Acknowledgements 2
2 Executive Summary 4
3 My Project Objective 7
4 Banking Structure in India 8
5 Introduction 9
6History of Banking in India
10
7Bank In India
17
8 Fact Files of Banks in India 19
9 Indian Banking Industries 26
10 ICICI Bank 28
11 ICICI Group 33
12 Technology used in ICICI Bank ss39
13 Product and Customer segments 41
11 Product 44
14 SWOT Analysis 55
15 Research Methodology 57
16Company Efforts To Ensure Customer Satisfaction
59
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17Data Analysis
69
18 Comparison With SBI 79
19 SWOT Analysis(comparative) 87
20 Questionnaire 93
21 Finding 98
22 Suggestion 99
23 Conclusion 102
24 Bibliography 103
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EXECUTIVE SUMMARY
Private banking is a concept which is new and fast emerging in the world of banking where changes
have become a necessity in order for banks to survive in this competitive environment vis--vis not
only from the public and private sector banks but also from the foreign banks. The objective of the
research is to explore the various products, which a private banker deals into and the systematic
process involved to match client requirements with the right kind of product.
Through this research one of the main objectives is to explore the reason why most of the banks are
injecting private banking as business profile to their set of service offerings.
Though private banking evolved in late 80s in Asia, in India its not more than 5 years old. ICICI
started it in Aug 2002 and since then it has been a remarkable success. Today there are enormous
solutions to cater client needs but what suits best to a client is where private banking fits in. Every
client will have different needs, liking and preferences. So a customized portfolio for every client is
the need of the day.
This research will highlight more on the product portfolio of ICICI Private Banking, how they have
changed or innovatively structured to be attractive and competitive.
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BANKING STRUCTURE IN INDIA
Scheduled Banks in India
(A) Scheduled Commercial Banks
Public sector Banks Private sectorBanks
Foreign Banks inIndia
Regional Rural Bank
(28) (27) (29) (102)
NationalizedBank
Other PublicSector Banks(IDBI)
SBI and itsAssociates
Old PrivateBanks
New PrivateBanks
(B) Scheduled Cooperative Banks
Scheduled Urban Cooperative
Banks (55)
Scheduled State Cooperative
Banks (31)
Here we more concerned about private sector banks and competition among them. Today, there are
27 private sector banks in the banking sector: 19 old private sector banks and 8 new private sector
banks.
These new banks have brought in state-of-the-art technology and aggressively marketed their products.
The Public sector banks are facing a stiff competition from the new private sector banks.
The banks which have been setup in the 1990s under the guidelines of the Narasimham Committee are
referred to as NEW PRIVATE SECTOR BANKS.
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INTRODUCTION
The banking section will navigate through all the aspects of the Banking System in India. It will
discuss upon the matters with the birth of the banking concept in the country to new players adding
their names in the industry in coming few years.
The banker of all banks, Reserve Bank of India (RBI), the Indian Banks Association (IBA) and top
20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc. has been well defined under three separate
heads with one page dedicated to each bank.
However, in the introduction part of the entire banking cosmos, the past has been well explained
under three different heads namely:
History of Banking in India
Nationalization of Banks in India
Scheduled Commercial Banks in India
The first deals with the history part since the dawn of banking system in India. Government took
major step in the 1969 to put the banking sector into systems and it nationalized 14 private banks in
the mentioned year. This has been elaborated in Nationalization Banks in India. The last but not the
least explains about the scheduled and unscheduled banks in India. Section 42 (6) (a) of RBI Act
1934 lays down the condition of scheduled commercial banks. The descriptions along with a list of
scheduled commercial banks are given on this page.
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HISTORY OF BANKING IN INDIA
Without a sound and effective banking system in India it cannot have a healthy economy. The
banking system of India should not only be hassle free but it should be able to meet new challenges
posed by the technology and any other external and internal factors.
For the past three decades India's banking system has several outstanding achievements to its credit.
The most striking is its extensive reach. It is no longer confined to only metropolitans or
cosmopolitans in India. In fact, Indian banking system has reached even to the remote corners of the
country. This is one of the main reasons of India's growth process.
The government's regular policy for Indian bank since 1969 has paid rich dividends with the
nationalization of 14 major private banks of India.
Not long ago, an account holder had to wait for hours at the bank counters for getting a draft or for
withdrawing his own money. Today, he has a choice. Gone are days when the most efficient bank
transferred money from one branch to other in two days. Now it is simple as instant messaging or
dial a pizza. Money have become the order of the day.
The first bank in India, though conservative, was established in 1786. From 1786 till today, the
journey of Indian Banking System can be segregated into three distinct phases. They are as
mentioned below:
Early phase from 1786 to 1969 of Indian Banks
Nationalization of Indian Banks and up to 1991 prior to Indian banking sector Reforms.
New phase of Indian Banking System with the advent of Indian Financial & Banking Sector
Reforms after 1991.
To make this write-up more explanatory, I prefix the scenario as Phase I, Phase II and Phase III.
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Phase I
The General Bank of India was set up in the year 1786. Next came Bank of Hindustan and Bengal
Bank. The East India Company established Bank of Bengal (1809), Bank of Bombay (1840) and
Bank of Madras (1843) as independent units and called it Presidency Banks. These three banks were
amalgamated in 1920 and Imperial Bank of India was established which started as private
shareholders banks, mostly Europeans shareholders.
In 1865 Allahabad Bank was established and first time exclusively by Indians, Punjab National Bank
Ltd. was set up in 1894 with headquarters at Lahore. Between 1906 and 1913, Bank of India, Central
Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore were set up.
Reserve Bank of India came in 1935.
During the first phase the growth was very slow and banks also experienced periodic failures
between 1913 and 1948. There were approximately 1100 banks, mostly small. To streamline the
functioning and activities of commercial banks, the Government of India came up with The Banking
Companies Act, 1949 which was later changed to Banking Regulation Act 1949 as per amending Act
of 1965 (Act No. 23 of 1965). Reserve Bank of India was vested with extensive powers for the
supervision of banking in India as the Central Banking Authority.
During those days public has lesser confidence in the banks. As an aftermath deposit mobilization
was slow. Abreast of it the savings bank facility provided by the Postal department was
comparatively safer. Moreover, funds were largely given to traders.
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Phase II
Government took major steps in this Indian Banking Sector Reform after independence. In 1955, it
nationalized Imperial Bank of India with extensive banking facilities on a large scale especially in
rural and semi-urban areas. It formed State Bank of India to act as the principal agent of RBI and to
handle banking transactions of the Union and State Governments all over the country.
Seven banks forming subsidiary of State Bank of India was nationalized in 1960 on 19th July, 1969,
major process of nationalization was carried out. It was the effort of the then Prime Minister of India,
Mrs. Indira Gandhi. 14 major commercial banks in the country was nationalized.
Second phase of nationalization Indian Banking Sector Reform was carried out in 1980 with seven
more banks. This step brought 80% of the banking segment in India under Government ownership.
The following are the steps taken by the Government of India to Regulate Banking Institutions in the
Country:
1949: Enactment of Banking Regulation Act.
1955: Nationalization of State Bank of India.
1959: Nationalization of SBI subsidiaries.
1961: Insurance cover extended to deposits.
1969: Nationalization of 14 major banks.
1971: Creation of credit guarantee corporation.
1975: Creation of regional rural banks.
1980: Nationalization of seven banks with deposits over 200 crore.
After the nationalization of banks, the branches of the public sector bank India rose to approximately
800% in deposits and advances took a huge jump by 11,000%.
Banking in the sunshine of Government ownership gave the public implicit faith and immense
confidence about the sustainability of these institutions.
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Phase III
This phase has introduced many more products and facilities in the banking sector in its reforms
measure. In 1991, under the chairmanship of M Narasimham, a committee was set up by his name
which worked for the liberalization of banking practices.
The country is flooded with foreign banks and their ATM stations. Efforts are being put to give a
satisfactory service to customers. Phone banking and net banking is introduced. The entire system
became more convenient and swift. Time is given more importance than money.
The financial system of India has shown a great deal of resilience. It is sheltered from any crisis
triggered by any external macroeconomics shock as other East Asian Countries suffered. This is all
due to a flexible exchange rate regime, the foreign reserves are high, the capital account is not yet
fully convertible, and banks and their customers have limited foreign exchange exposure.
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BANKS IN INDIA
In India the banks are being segregated in different groups. Each group has their own benefits and
limitations in operating in India. Each has their own dedicated target market. Few of them only work
in rural sector while others in both rural as well as urban. Many even are only catering in cities.
Some are of Indian origin and some are foreign players.
All these details and many more is discussed over here. The banks and its relation with the
customers, their mode of operation, the names of banks under different groups and other such useful
informations are talked about.
One more section has been taken note of is the upcoming foreign banks in India. The RBI has shown
certain interest to involve more of foreign banks than the existing one recently. This step has paved a
way for few more foreign banks to start business in India.
Major Banks in India
ABN-AMRO Bank
Abu Dhabi Commercial Bank
American Express Bank
Andhra Bank
Allahabad Bank Bank of Baroda
Bank of India
Bank of Maharastra
Bank of Punjab
Bank of Rajasthan
Bank of Ceylon
BNP Paribas Bank
Canara Bank
Indian Overseas Bank
IndusInd Bank
ING Vysya Bank
Jammu & Kashmir Bank
JPMorgan Chase Bank Karnataka Bank
Karur Vysya Bank
Laxmi Vilas Bank
Oriental Bank of Commerce
Punjab National Bank
Punjab & Sind Bank
Scotia Bank
South Indian Bank
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bank_of_baroda.htmlhttp://finance.indiamart.com/investment_in_india/allahabad_bank.htmlhttp://finance.indiamart.com/investment_in_india/andhra_bank.htmlhttp://finance.indiamart.com/investment_in_india/amex_bank.htmlhttp://finance.indiamart.com/investment_in_india/abu_dhabi_commercial_bank.htmlhttp://finance.indiamart.com/investment_in_india/abn_amro.html 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Catholic Syrian Bank
Central Bank of India
Centurion Bank
China Trust Commercial Bank
Citi Bank
City Union Bank
Corporation Bank
Dena Bank
Deutsche Bank
Development Credit Bank
Dhanalakshmi Bank
Federal Bank
HDFC Bank
HSBCICICI Bank
IDBI Bank
Indian Bank
Standard Chartered Bank
State Bank of India (SBI)
State Bank of Bikaner & Jaipur
State Bank of Hyderabad
State Bank of Indore
State Bank of Mysore
State Bank of Saurastra
State Bank of Travancore
Syndicate Bank
Taib Bank
UCO Bank
Union Bank of India
United Bank of India
United Bank Of India
United Western Bank
UTI Bank
Fact Files of Banks in India
The first, the oldest, the largest, the biggest, get all such types of informations about Banking in
India in this section.
The first bank in India to be given an ISO Certification Canara Bank
The first bank in Northern India to get ISO 9002 certification for
their selected branches
Punjab and Sind
Bank
The first Indian bank to have been started solely with Indian
capital
Punjab National
Bank
The first among the private sector banks in Kerala to become a
scheduled bank in 1946 under the RBI ActSouth Indian Bank
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ment_in_india/uco_bank.htmlhttp://finance.indiamart.com/investment_in_india/taib_bank.htmlhttp://finance.indiamart.com/investment_in_india/syndicate_bank.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_travancore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_saurastra.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_mysore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_indore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_hyderabad.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/standard_chartered_bank.htmlhttp://finance.indiamart.com/investment_in_india/indian_bank.htmlhttp://finance.indiamart.com/investment_in_india/idbi.htmlhttp://finance.indiamart.com/investment_in_india/icici_bank.htmlhttp://finance.indiamart.com/investment_in_india/hsbc_bank.htmlhttp://finance.indiamart.com/investment_in_india/hdfc_bank.htmlhttp://finance.indiamart.com/investment_in_india/federal_bank.htmlhttp://finance.indiamart.com/investment_in_india/dhanalakshmi_bank.htmlhttp://finance.indiamart.com/investment_in_india/development_credit_bank.htmlhttp://finance.indiamart.com/investment_in_india/deutsche_bank.htmlhttp://finance.indiamart.com/investment_in_india/dena_bank.htmlhttp://finance.indiamart.com/investment_in_india/corporation_bank.htmlhttp://finance.indiamart.com/investment_in_india/city_union_bank.htmlhttp://finance.indiamart.com/investment_in_india/citi_bank.htmlhttp://finance.indiamart.com/investment_in_india/china_trust_commercial_bank.htmlhttp://finance.indiamart.com/investment_in_india/centurion_bank.htmlhttp://finance.indiamart.com/investment_in_india/central_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/catholic_syrian_bank.html 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India's oldest, largest and most successful commercial bank,
offering the widest possible range of domestic, international and
NRI products and services, through its vast network in India and
overseas
State Bank of India
India's second largest private sector bank and is now the largest
scheduled commercial bank in India
The Federal Bank
Limited
Bank which started as private shareholders banks, mostly
Europeans shareholders
Imperial Bank of
India
The first Indian bank to open a branch outside India in London in
1946 and the first to open a branch in continental Europe at Paris
in 1974
Bank of India,
founded in 1906 in
Mumbai
The oldest Public Sector Bank in India having branches all over
India and serving the customers for the last 132 years
Allahabad Bank
The first Indian commercial bank which was wholly owned and
managed by Indians
Central Bank of
India
Bank of India was founded in 1906 in Mumbai. It became the first Indian bank to open a branch
outside India in London in 1946 and the first to open a branch in continental Europe at Paris in 1974.
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PUBLIC SECTOR BANKS
Among the Public Sector Banks in India, United Bank of India is one of the 14 major banks,which were nationalized on July 19, 1969. Its predecessor, in the Public Sector Banks, the United
Bank of India Ltd., was formed in 1950 with the amalgamation of four banks viz. Camilla Banking
Corporation Ltd. (1914), Bengal Central Bank Ltd. (1918), Camilla Union Bank Ltd. (1922) and
Hooghly Bank Ltd.(1932).
Oriental Bank of Commerce (OBC), Government of India Undertaking offers Domestic, NRI
and Commercial banking services. OBC is implementing a GRAMEEN PROJECT in Dehradun
District (UP) and Hanumangarh District (Rajasthan) disbursing small loans. This Public Sector Bank
India has implemented 14 point action plan for strengthening of credit delivery to women and has
designated 5 branches as specialized branches for women entrepreneurs.
The following are the list of Public Sector Banks in India
Allahabad Bank
Andhra Bank
Bank of Baroda
Bank of India
Bank of Maharastra
Canara Bank
Central Bank of India
Corporation Bank
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Dena Bank
Indian Bank
Indian Overseas Bank
Oriental Bank of Commerce
Punjab & Sind Bank
Punjab National Bank
Syndicate Bank
UCO Bank
Union Bank of India
United Bank of India
Vijaya Bank
List of State Bank of India and its subsidiary, a Public Sector Banks
State Bank of India
o State Bank of Bikaner & Jaipur
o State Bank of Hyderabad
o State Bank of Indore
o State Bank of Mysore
o
State Bank of Saurastra
o State Bank of Travancore
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PRIVATE SECTOR BANKS:
Private banking in India was practiced since the beginning of banking system in India. The first
private bank in India to be set up in Private Sector Banks in India was IndusInd Bank. It is one of the
fastest growing Bank Private Sector Banks in India. IDBI ranks the tenth largest development bank
in the world as Private Banks in India and has promoted world class institutions in India.
The first Private Bank in India to receive an in principle approval from the Reserve Bank of India
was Housing Development Finance Corporation Limited, to set up a bank in the private sector banks
in India as part of the RBI's liberalization of the Indian Banking Industry. It was incorporated inAugust 1994 as HDFC Bank Limited with registered office in Mumbai and commenced operations
as Scheduled Commercial Bank in January 1995.
ING Vysya, yet another Private Bank of India was incorporated in the year 1930. Bangalore has a
pride of place for having the first branch inception in the year 1934. With successive years of
patronage and constantly setting new standards in banking, ING Vysya Bank has many credits to its
account.
List of Private Banks in India
Bank of Punjab
Bank of Rajasthan
Catholic Syrian Bank
Centurion Bank
City Union Bank
Dhanalakshmi Bank
Development Credit Bank
Federal Bank
HDFC Bank
ICICI Bank
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IDBI Bank
IndusInd Bank
ING Vysya Bank
Jammu & Kashmir Bank
Karnataka Bank
Karur Vysya Bank
Laxmi Vilas Bank
South Indian Bank
United Western Bank
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INDIAN BANKING INDUSTRY
The Indian banking market is growing at an astonishing rate, with Assets expected to reach US$1
trillion by 2010. An expanding economy, middle class, and technological innovations are all
contributing to this growth.
The countrys middle class accounts for over 320 million People. In correlation with the growth
of the economy, rising income levels, increased standard of living, and affordability of banking
products are promising factors for continued expansion.
The Indian banking market is growing at an astonishing rate, with Assets expected to reach US$1
trillion by 2010. An expanding economy, middle class, and technological innovations are all
contributing to this growth.
The Indian banking Industry is in the middle of an IT revolution, Focusing on the expansion
of retail and rural banking. Players are becoming increasingly customer - centric in their
approach, which has resulted in innovative methods of offering new banking products and services.
Banks are now realizing the importance of being a big player and are beginning to focus their
attention on mergers and acquisitions to take advantage of economies of scale and/or
comply with Basel II regulation.Indian banking industry assets are expected to reach US$1
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trillion by 2010 and are poised to receive a greater infusion of foreign capital, says Prathima
Rajan, analyst in Celent's banking group and author of the report. The banking industry should
focus on having a small number of large players that can compete globally rather than having a large
number of fragmented players."
http://www.celent.com/bios/PRajan.htmhttp://www.celent.com/bios/PRajan.htmhttp://www.celent.com/bios/PRajan.htmhttp://www.celent.com/bios/PRajan.htmhttp://www.celent.com/bios/PRajan.htm -
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Type Private, BSE & NSE, NYSE
Founded1955 (as Industrial credit and
Investment corporation of India)
Headquarters
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla
Mumbai, India
Key people
N Vaghul, K.V. Kamath, Chanda
Kochhar, V Vaidyanathan, MadhabiPuri
Industry
Banking
Insurance
Capital Markets and allied industries
ProductsLoans, Credit Cards, Savings,
Investment vehicles, Insurance etc.
Revenue USD 5.79 billion
Total assets Rs. 3,997.95 billion (US$ 100
billion) at March 31, 2008.
http://en.wikipedia.org/wiki/K.V._Kamathhttp://en.wikipedia.org/wiki/Chanda_Kochharhttp://en.wikipedia.org/wiki/Chanda_Kochharhttp://en.wikipedia.org/wiki/Bankinghttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Capital_Marketshttp://en.wikipedia.org/wiki/Credit_Cardhttp://en.wikipedia.org/wiki/Revenuehttp://en.wikipedia.org/wiki/USDhttp://en.wikipedia.org/wiki/USDhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/USDhttp://en.wikipedia.org/wiki/Revenuehttp://en.wikipedia.org/wiki/Credit_Cardhttp://en.wikipedia.org/wiki/Capital_Marketshttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Bankinghttp://en.wikipedia.org/wiki/Chanda_Kochharhttp://en.wikipedia.org/wiki/Chanda_Kochharhttp://en.wikipedia.org/wiki/K.V._Kamath -
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OVERVIEW
ICICI Bank (formerly Industrial Credit and Investment Corporation of India). ICICI Limited
was established in 1955 by the World Bank, the Government of India and the Indian Industry, for the
promotion of industrial development in India by giving project and corporate finance to the
industries in India.
ICICI Bank has grown from a development bank to a financial conglomerate and has become one of
the largest public financial institutions in India. ICICI Bank has financed all the major sectors of the
economy, covering 6,848 companies and 16,851 projects. As of March 31, 2000, ICICI had
disbursed a total of Rs.1,13,070 crores, since inception.
ICICI Bank Fact Files:
Total assets: Rs.146,214 crore (December 31, 2004)
Network: 530 branches
ATMs: Over 1,880
Abroad Subsidiaries: United Kingdom and Canada
Abroad branches: Singapore and Bahrain
Representative offices: United States, China, United Arab Emirates, and Bangladesh and South
Africa.
ICICI Bank is India's second-largest bank with total assets of about Rs. 2,513.89 bn (US$ 56.3
bn) at March 31, 2006 and profit after tax of Rs. 25.40 bn (US$ 569 mn) for the year ended March
31, 2006 (Rs. 20.05 bn (US$ 449 mn) for the year ended March 31, 2005). ICICI Bank has a network
of about 614 branches and extension counters and over 2,200 ATMs. ICICI Bank offers a wide range
of banking products and financial services to corporate and retail customers through a variety of
delivery channels and through its specialized subsidiaries and affiliates in the areas of investment
banking, life and non-life insurance, venture capital and asset management. ICICI Bank set up its
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international banking group in fiscal 2002 to cater to the cross border needs of clients and leverage
on its domestic banking strengths to offer products internationally.
ICICI Bank (BSE: ICICI) ( Industrial Credit and Investment Corporation of India) is India's
largest private sector bank in market capitalization and second largest overall in terms of assets.
Bank has total assets of about USD 100 billion (at the end of March 2008), a network of over 1,491
branches, 22 regional offices and 49 regional processing centers, about 4,485 ATMs (at the end of
September 2008), and 24 million customers (at the end of July 2007). ICICI Bank offers a wide
range of banking products and financial services to corporate and retail customers through a variety
of delivery channels and specialized subsidiaries and affiliates in the areas of investment banking,
life and non-life insurance, venture capital and asset management. (These data are dynamic.) ICICI
Bank is also the largest issuer of credit cards in India. ICICI Bank has got its equity shares listed on
the stock exchanges at Kolkata and Vadodara, Mumbai and the National Stock Exchange of India
Limited, and its ADRs on the New York Stock Exchange (NYSE).
The Bank is expanding in overseas markets and has the largest international balance sheet among
Indian banks. ICICI Bank now has wholly-owned subsidiaries, branches and representatives offices
in 18 countries, including an offshore unit in Mumbai. This includes wholly owned subsidiaries in
Canada, Russia and the UK (the subsidiary through which the hisave savings brand is operated),
offshore banking units in Bahrain and Singapore, an advisory branch in Dubai, branches in Belgium,
Hong Kong and Sri Lanka, and representative offices in Bangladesh, China, Malaysia, Indonesia,
South Africa, Thailand, the United Arab Emirates and USA. Overseas, the Bank is targeting the NRI
(Non-Resident Indian) population in particular.
ICICI reported a 1.15% rise in net profit to Rs. 1,014.21 crore on a 1.29% increase in total income to
Rs. 9,712.31 crore in Q2 September 2008 over Q2 September 2007. The bank's current and savings
account (CASA) ratio increased to 30% in 2008 from 25% in 2007.
http://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://www.bseindia.com/price_finder/stockreach.asp?scripcd=ICICIhttp://www.bseindia.com/price_finder/stockreach.asp?scripcd=ICICIhttp://www.bseindia.com/price_finder/stockreach.asp?scripcd=ICICIhttp://en.wikipedia.org/w/index.php?title=Hisave&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Hisave&action=edit&redlink=1http://en.wikipedia.org/wiki/File:Icici-bandra_kurla_complex.jpghttp://en.wikipedia.org/w/index.php?title=Hisave&action=edit&redlink=1http://www.bseindia.com/price_finder/stockreach.asp?scripcd=ICICIhttp://en.wikipedia.org/wiki/Bombay_Stock_Exchange -
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ICICI Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in
Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai International Finance Center and
representative offices in the United States, United Arab Emirates, China, South Africa and
Bangladesh. Our UK subsidiary has established a branch in Belgium. ICICI Bank is the most
valuable bank in India in terms of market capitalization.
ICICI Bank's equity shares are listed in India on the Bombay Stock Exchange and the National
Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the
New York Stock Exchange (NYSE).
ICICI Bank has formulated a Code of Business Conduct and Ethics for its Directors and
employees. At June 5, 2006, ICICI Bank, with free float market capitalization of about Rs. 480.00
billion (US$ 10.8 billion) ranked third amongst all the companies listed on the Indian stock
exchanges.
ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial Institution, and
was its wholly owned subsidiary. ICICI's shareholding in ICICI Bank was reduced to 46% through a
public offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the
NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of Madura Limited in an all-stock
amalgamation in fiscal 2001, and secondary market sales by ICICI to institutional investors in fiscal
2001 and fiscal 2002. ICICI was formed in 1955 at the initiative of The World Bank, the
Government of India and representatives of Indian industry.
The principal objective was to create a development financial institution for Providing medium-
term and long-term project financing to Indian businesses. In the 1990s, ICICI transformed its
business from a development financial institution offering only project finance to a diversified
financial service group offering a wide variety of products and services, both directly and through a
number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian
company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE.
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In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger of ICICI
and two of its wholly owned retail finance subsidiaries, ICICI Personal Financial Services Limited
and ICICI Capital Services Limited, with ICICI Bank. The merger was approved by shareholders of
ICICI and ICICI Bank in January 2002, by the High Court of Gujarat at Ahmadabad in March 2002,
and by the High Court of Judicature at Mumbai and the Reserve Bank of India in April 2002.
Consequent to the merger, the ICICI group's financing and banking Operations, both wholesale and
retail, have been integrated in a single entity.
Free float holding excludes all promoter holdings, strategic investments and Cross holdings among
public sector entities.
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BUSINESS OBJECTIVES
Vision
To be the leading provider of financial services in India and a major global bank.
Mission
We will leverage our people, technology, speed and financial capital to:be the banker of first choice for our customers by delivering high quality, world-class
service. Expand the frontiers of our business globally. Play a proactive role in the full realisation of Indias potential. maintain a healthy financial profile and diversify our earnings across businesses and
geographies. Maintain high standards of governance and ethics. Contribute positively to the various countries and markets in which we operate. Create value for our stakeholders.
Product and Services
Service and banking of ICICI bank categorized in to personal banking, business banking and NRIbanking services.
Personal banking- Deposit in form of saving, recurring, term deposit, senior citizen deposit andchildren depository account are there for individual customer can also avail of their housing,automobile, farm equipment, business or personal loan scheme. Personal client can also invest inmutual funds and participate in stock trading through ICICI bank.
Business bankingBusiness banking services of ICICI Bank are exhaustive. Project financing, deal
assessment, and land evaluation are investment banking services offered to corporate clients. Globaltrade and cash management transaction services facilitate remittances and receipts across importantcities. Capital market and custodial services enable business houses to participate in equity trading
and transfer across major stock markets of world.
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Customer
ICICI bank targets all segment of customer with various types of products and services. I interacted
with a a lot of customers and collect their feedback on the given services of company, and feedback
are positive response from all point of view. Customers are beneficiary from both sides monetary as
well as non monetary. The bank targets to add nearly 500,000 customers under the new scheme in
the next one year and plans to offer auto loans through the new online channel in the future, ICICI
Bank's Executive Director, V Vaidyanathan, said here.
"As of now, nearly 24 per cent of our customer transactions are happening through internet. We are
primarily targeting our urban customers, who constitute nearly 70 per cent of our total customer-
base," Vaidyanathan said.
Customers, opting for the service can also benefit from the quantum optima facility, wherein if the
balance exceeds Rs 5,000, the money will automatically be transferred to a fixed deposit scheme, he
said. The facility, which also enable customers to transact between an ICICI Bank account and
accounts in other banks, is being offered free of cost, he said ICICI bank, presently, has above 2
crore customers. The lender opened nearly 470 branches in the last fiscal. The lender has also plans
to launch 'SMS n Cash' scheme later this week under which ICICI account holders can transfer funds
to those who do not have a bank account. ICICI bank is strongly committed to protecting the privacy
of its customers and has taken all necessary and reasonable measures to protect the confidentiality of
the customer information and its transmission through the world wide web and it shall not be held
liable for disclosure of the confidential information when in accordance with this privacy
commitment or in terms of the agreements, if any, with the customers.
ICICI bank Endeavours to safeguard and ensure the security of the information provided by the
customer. ICICI bank uses 128-bit encryption, for the transmission of the information, which is
currently the permitted level of encryption in India. When the information provided by the customers
is not transmitted through this encryption, the customer's system (if configured accordingly) will
display an appropriate message ensuring the best level of secrecy for the customer's information.
The customer would be required to cooperate with ICICI bank in order to ensure the security of the
information, and it is recommended that the customers necessarily choose their passwords carefully
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such that no unauthorized access is made by a third party. To make the password complex and
difficult for others to guess, the customers should use combination of alphabets, numbers and special
characters (like! @, #, $ etc.). The customers should undertake not to disclose their password to
anyone or keep any written or other record of the password such that a third party could access it.
ICICI bank undertakes not to disclose the information provided by the customers to any
person, unless such action is necessary to:
Conform to legal requirements or comply with legal process;
Protect and defend ICICI bank's or its affiliates rights, interests or property;
Enforce the terms and conditions of the products or services; or
Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or of
other persons.
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Competitor
The main competitor of is ICICI bank is SBI because this bank is totally taken by government after
this bank HDFC bank is the main competitor of ICICI bank .There are different types of segment
operation semment, investment and services, demat and NRI services.The competitor from the
operation segment are State Bank of India(SBI), Axis, Housing Development and Financial
corporation(HDFC) etc.From the investment And service sector HDFC standard life insurance
corporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Max new work life
insurance SBI Life insurance,Life Insurance Corporation of India.In demat section India
bull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICI bank.In the NRI service
section the Western Union bank is the main competitor of ICICI bank.There are some other company
who also compete with the ICICI bank After the SBI the HDFC bank is the main competitor of
ICICI bank.
HDFC Bank Ltd. is a commercial bankof India, incorporated in August 1994, after the Reserve
Bank of India allowed establishing private sector banks. The Bank was promoted by the Housing
Development Finance Corporation, a premier housing finance company (set up in 1977) of India.
HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India, and all branches of thebank are linked on an online real-time basis. As of September 30, 2008 the bank had total assets of
INR 1006.82 billion.
State Bank of India is the largest bank in India. It is also, measured by the number of branch
offices and employees, the second largest bank in the world.[citation needed] The bank traces its
ancestry back through the Imperial Bank of India to the founding in 1806 of the Bank of Calcutta,
making it the oldest commercial bank in the Indian Subcontinent. The Government of India
nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India taking a 60% stake,
and renamed it the State Bank of India. In 2008, the Government took over the stake held by the
Reserve Bank of India.SBI provides a range of banking products through its vast network in India
and overseas, including products aimed at NRIs. With an asset base of $126 billion and its reach, it is
a regional banking behemoth. SBI has laid emphasis on reducing the huge manpower through
Golden handshake schemes and computerizing its operations.The State Bank Group, with over
16000 branches , has the largest branch network in India. It has a market share among Indian
commercial banks of about 20% in deposits and advances, and SBI accounts for almost one-fifth of
http://en.wikipedia.org/wiki/Commercial_bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Indian_Subcontinenthttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Golden_handshakehttp://en.wikipedia.org/wiki/Golden_handshakehttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indian_Subcontinenthttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Commercial_bank -
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the nations loans.There are some other banks which gives challenging some how in the banking and
service sectorthey are:
Allahabad Bank
Andhra Bank
Bank of Baroda
Bank of India
Bank of Maharashtra
Canara Bank
Central Bank of India
Corporation Bank
Dena Bank
IDBI Bank
Indian Bank
Indian Overseas Bank
Oriental Bank of Commerce
Punjab & Sind Bank
Punjab National Bank
Syndicate Bank
UCO Bank
Union Bank of India
United Bank of India
Vijaya Bank
http://en.wikipedia.org/wiki/Allahabad_Bankhttp://en.wikipedia.org/wiki/Andhra_Bankhttp://en.wikipedia.org/wiki/Bank_of_Barodahttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Bank_of_Maharashtrahttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Central_Bank_of_Indiahttp://en.wikipedia.org/wiki/Corporation_Bankhttp://en.wikipedia.org/wiki/Dena_Bankhttp://en.wikipedia.org/wiki/IDBI_Bankhttp://en.wikipedia.org/wiki/Indian_Bankhttp://en.wikipedia.org/wiki/Indian_Overseas_Bankhttp://en.wikipedia.org/wiki/Oriental_Bank_of_Commercehttp://en.wikipedia.org/wiki/Punjab_%26_Sind_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Syndicate_Bankhttp://en.wikipedia.org/wiki/UCO_Bankhttp://en.wikipedia.org/wiki/Union_Bank_of_Indiahttp://en.wikipedia.org/wiki/United_Bank_of_Indiahttp://en.wikipedia.org/wiki/Vijaya_Bankhttp://en.wikipedia.org/wiki/Vijaya_Bankhttp://en.wikipedia.org/wiki/United_Bank_of_Indiahttp://en.wikipedia.org/wiki/Union_Bank_of_Indiahttp://en.wikipedia.org/wiki/UCO_Bankhttp://en.wikipedia.org/wiki/Syndicate_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Punjab_%26_Sind_Bankhttp://en.wikipedia.org/wiki/Oriental_Bank_of_Commercehttp://en.wikipedia.org/wiki/Indian_Overseas_Bankhttp://en.wikipedia.org/wiki/Indian_Bankhttp://en.wikipedia.org/wiki/IDBI_Bankhttp://en.wikipedia.org/wiki/Dena_Bankhttp://en.wikipedia.org/wiki/Corporation_Bankhttp://en.wikipedia.org/wiki/Central_Bank_of_Indiahttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Bank_of_Maharashtrahttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Bank_of_Barodahttp://en.wikipedia.org/wiki/Andhra_Bankhttp://en.wikipedia.org/wiki/Allahabad_Bank -
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Environment
An employer the bank extends a lot of authority along with justified accountability to you. The
working culture is very collaborative in nature. It can be owed to the fact that the bank is highly
segmented with a lot of overlapping and mostly distinct roles and responsibility.ICICI Bank has
established itself as a one stop solution (Universal Bank) for all financial need of individuals and
institutions alike. The credit for the same can be attributed to its vast network, probably the largest
among private sector banks.This makes the life of an employee a lot easier, especially for those who
face the external customers. You do not have to justify your organization, it is only the product that
has to be pitched. As far as employee benefits are concerned, ICICI Bank offers a lot of financial
benefits ranging from your family health insurance to your kids school donations. The organization
is sensitive to the needs of its employees as this quality is one of the building blocks (DNA) of the
organizational culture. The organization will be giving you enough flexibility to innovate and come-
up with new ideas. It will also exhibit its in terms of well laid systems, processes and infrastructure.
It will extend a fast track growth for those with extraordinary talent at the same time offer stability to
those who are able to deliver satisfactorily.Overall, I would say its a lifetime experience to work
with such a behemoth organization. It might not be the best paymaster but it definitely will impress
you with its capability as the head master (Principal) of banking industry.there are huge competition
between the eployee to achieve theo goal.
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BUSINESS OBJECTIVES:
VisionTo be the leading provider of financial services in India and a major global bank.Mission
We will leverage our people, technology, speed and financial capital to:be the banker of first choice for our customers by delivering high quality, world-classservice.
expand the frontiers of our business globally. play a proactive role in the full realisation of Indias potential. maintain a healthy financial profile and diversify our earnings across businesses and
geographies. maintain high standards of governance and ethics. contribute positively to the various countries and markets in which we operate. create value for our stakeholders.
Product and ServicesService and banking of ICICI bank categorized in to personal banking, business banking and NRI
banking services.Personal banking- Deposit in form of saving, recurring, term deposit, senior citizen deposit andchildren depository account are there for individual customer can also avail of their housing,automobile, farm equipment, business or personal loan scheme. Personal client can also invest inmutual funds and participate in stock trading through ICICI bank.
Business banking Business banking services of ICICI Bank are exhaustive. Project financing,deal assessment, and land evaluation are investment banking services offered to corporate clients.Global trade and cash management transaction services facilitate remittances and receipts acrossimportant cities. Capital market and custodial services enable business houses to participate in equitytrading and transfer across major stock markets of world.
ICICI bank targets all segment of customer with various types of products and services. I interactedwith a a lot of customers and collect their feedback on the given services of company, and feedbackare positive response from all point of view. Customers are beneficiary from both sides monetary aswell as non monetary. The bank targets to add nearly 500,000 customers under the new scheme inthe next one year and plans to offer auto loans through the new online channel in the future, ICICI
Bank's Executive Director, V Vaidyanathan, said here.
"As of now, nearly 24 per cent of our customer transactions are happening through internet. We areprimarily targeting our urban customers, who constitute nearly 70 per cent of our total customer-base," Vaidyanathan said.
Customers, opting for the service can also benefit from the quantum optima facility, wherein if thebalance exceeds Rs 5,000, the money will automatically be transferred to a fixed deposit scheme, hesaid. The facility, which also enable customers to transact between an ICICI Bank account andaccounts in other banks, is being offered free of cost, he said ICICI bank, presently, has above 2crore customers. The lender opened nearly 470 branches in the last fiscal. The lender has also plans
to launch 'SMS n Cash' scheme later this week under which ICICI account holders can transfer fundsto those who do not have a bank account. ICICI bank is strongly committed to protecting the privacy
-
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of its customers and has taken all necessary and reasonable measures to protect the confidentiality ofthe customer information and its transmission through the world wide web and it shall not be heldliable for disclosure of the confidential information when in accordance with this privacycommitment or in terms of the agreements, if any, with the customers.
ICICI bank Endeavours to safeguard and ensure the security of the information provided by thecustomer. ICICI bank uses 128-bit encryption, for the transmission of the information, which iscurrently the permitted level of encryption in India. When the information provided by the customersis not transmitted through this encryption, the customer's system (if configured accordingly) willdisplay an appropriate message ensuring the best level of secrecy for the customer's information.
The customer would be required to cooperate with ICICI bank in order to ensure the security of theinformation, and it is recommended that the customers necessarily choose their passwords carefullysuch that no unauthorized access is made by a third party. To make the password complex anddifficult for others to guess, the customers should use combination of alphabets, numbers and specialcharacters (like! @, #, $ etc.). The customers should undertake not to disclose their password to
anyone or keep any written or other record of the password such that a third party could access it.
ICICI bank undertakes not to disclose the information provided by the customers to anyperson, unless such action is necessary to:
Conform to legal requirements or comply with legal process; Protect and defend ICICI bank's or its affiliates rights, interests or property; Enforce the terms and conditions of the products or services; or Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or of
other persons.
The main competitor of is ICICI bank is SBI because this bank is totally taken by government afterthis bank HDFC bank is the main competitor of ICICI bank .There are different types of segmentoperation semment, investment and services, demat and NRI services.The competitor from theoperation segment are State Bank of India(SBI), Axis, Housing Development and Financialcorporation(HDFC) etc.From the investment And service sector HDFC standard life insurancecorporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Max new work lifeinsurance SBI Life insurance,Life Insurance Corporation of India.In demat section Indiabull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICI bank.In the NRI servicesection the Western Union bank is the main competitor of ICICI bank.There are some other company
who also compete with the ICICI bank After the SBI the HDFC bank is the main competitor ofICICI bank.
HDFC Bank Ltd. is a commercial bankof India, incorporated in August 1994, after the ReserveBank of India allowed establishing private sector banks. The Bank was promoted by the HousingDevelopment Finance Corporation, a premier housing finance company (set up in 1977) of India.HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India, and all branches of thebank are linked on an online real-time basis. As of September 30, 2008 the bank had total assets ofINR 1006.82 billion.
State Bank of India is the largest bank in India. It is also, measured by the number of branch
offices and employees, the second largest bank in the world.[citation needed] The bank traces itsancestry back through the Imperial Bank of India to the founding in 1806 of the Bank of Calcutta,
http://en.wikipedia.org/wiki/Commercial_bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Commercial_bank -
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making it the oldest commercial bank in the Indian Subcontinent. The Government of Indianationalised the Imperial Bank of India in 1955, with the Reserve Bank of India taking a 60% stake,and renamed it the State Bank of India. In 2008, the Government took over the stake held by theReserve Bank of India.SBI provides a range of banking products through its vast network in Indiaand overseas, including products aimed at NRIs. With an asset base of $126 billion and its reach, it is
a regional banking behemoth. SBI has laid emphasis on reducing the huge manpower throughGolden handshake schemes and computerizing its operations.The State Bank Group, with over16000 branches , has the largest branch network in India. It has a market share among Indiancommercial banks of about 20% in deposits and advances, and SBI accounts for almost one-fifth ofthe nations loans.There are some other banks which gives challenging some how in the banking andservice sectorthey are:
Allahabad Bank Andhra Bank Bank of Baroda Bank of India
Bank of Maharashtra Canara Bank Central Bank of India Corporation Bank Dena Bank IDBI Bank Indian Bank Indian Overseas Bank Oriental Bank of Commerce Punjab & Sind Bank Punjab National Bank
Syndicate Bank UCO Bank Union Bank of India United Bank of India Vijaya Bank
An employer the bank extends a lot of authority along with justified accountability to you. Theworking culture is very collaborative in nature. It can be owed to the fact that the bank is highlysegmented with a lot of overlapping and mostly distinct roles and responsibility.ICICI Bank hasestablished itself as a one stop solution (Universal Bank) for all financial need of individuals andinstitutions alike. The credit for the same can be attributed to its vast network, probably the largestamong private sector banks.This makes the life of an employee a lot easier, especially for those whoface the external customers. You do not have to justify your organization, it is only the product thathas to be pitched. As far as employee benefits are concerned, ICICI Bank offers a lot of financialbenefits ranging from your family health insurance to your kids school donations. The organizationis sensitive to the needs of its employees as this quality is one of the building blocks (DNA) of the
organizational culture. The organization will be giving you enough flexibility to innovate and come-up with new ideas. It will also exhibit its in terms of well laid systems, processes and infrastructure.
http://en.wikipedia.org/wiki/Indian_Subcontinenthttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Golden_handshakehttp://en.wikipedia.org/wiki/Allahabad_Bankhttp://en.wikipedia.org/wiki/Andhra_Bankhttp://en.wikipedia.org/wiki/Bank_of_Barodahttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Bank_of_Maharashtrahttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Central_Bank_of_Indiahttp://en.wikipedia.org/wiki/Corporation_Bankhttp://en.wikipedia.org/wiki/Dena_Bankhttp://en.wikipedia.org/wiki/IDBI_Bankhttp://en.wikipedia.org/wiki/Indian_Bankhttp://en.wikipedia.org/wiki/Indian_Overseas_Bankhttp://en.wikipedia.org/wiki/Oriental_Bank_of_Commercehttp://en.wikipedia.org/wiki/Punjab_%26_Sind_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Syndicate_Bankhttp://en.wikipedia.org/wiki/UCO_Bankhttp://en.wikipedia.org/wiki/Union_Bank_of_Indiahttp://en.wikipedia.org/wiki/United_Bank_of_Indiahttp://en.wikipedia.org/wiki/Vijaya_Bankhttp://en.wikipedia.org/wiki/Vijaya_Bankhttp://en.wikipedia.org/wiki/United_Bank_of_Indiahttp://en.wikipedia.org/wiki/Union_Bank_of_Indiahttp://en.wikipedia.org/wiki/UCO_Bankhttp://en.wikipedia.org/wiki/Syndicate_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Punjab_%26_Sind_Bankhttp://en.wikipedia.org/wiki/Oriental_Bank_of_Commercehttp://en.wikipedia.org/wiki/Indian_Overseas_Bankhttp://en.wikipedia.org/wiki/Indian_Bankhttp://en.wikipedia.org/wiki/IDBI_Bankhttp://en.wikipedia.org/wiki/Dena_Bankhttp://en.wikipedia.org/wiki/Corporation_Bankhttp://en.wikipedia.org/wiki/Central_Bank_of_Indiahttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Bank_of_Maharashtrahttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Bank_of_Barodahttp://en.wikipedia.org/wiki/Andhra_Bankhttp://en.wikipedia.org/wiki/Allahabad_Bankhttp://en.wikipedia.org/wiki/Golden_handshakehttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indian_Subcontinent -
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It will extend a fast track growth for those with extraordinary talent at the same time offer stability tothose who are able to deliver satisfactorily.Overall, I would say its a lifetime experience to workwith such a behemoth organization. It might not be the best paymaster but it definitely will impressyou with its capability as the head master (Principal) of banking industry.there are huge competitionbetween the eployee to achieve theo goal.
ICICI use many type of advance technological software like Pinnacle 7.0 and Pinnacle7.016.Amongfrom this software ICICI bank uses the e-banking, core banking, mobile banking electronic displaysy ICICI Bank was using Teradata for its data warehouse. However, due to its proprietary hardware,the cost of procurement, upgrades and administration was soaring. The closed box architecture ofTeradata imposed restrictions on scalability. Secondly, querying and loading could not happensimultaneously. Queries could only be run during business hours because the loading of data had totake place during off-business hours. This meant that the refresh rate of EDW was delayed, soqueries may not reflect the most current data. ICICI Bank was also dependent on Teradata forsupport and other activities: The bank was completely tied down to that solution.
These issues compelled ICICI Bank to look for more efficient and flexible solutions. The solutionwould have to address not only current issues, but accommodate future growth expectations andbusiness requirements. ICICI Bank evaluated numerous data warehousing solutions in the pursuit ofsolving its issues, and developed a shortlist of alternatives for its migration proof-of-concept: Sybase,SAS and Netezza. The primary criteria for evaluation was the price-to-performance ratio whereSybase IQ emerged the clear winner. During this rigorous testing, Sybase IQ delivered faster resultson independent hardware and operating systems with minimum infrastructure. Commending theimprovements achieved, Amit Sethi, Joint General Manager, ICICI bank says, "What impressed us
wasthat even with overall lower costs, we could achieve significantly better query performanceafterimplementing the Sybase enterprise warehouse solution." ICICI Infotech today launched anenterprise resource planning (ERP) solution for the small and medium enterprises.
The ERP package - Orion Advantage - comes bundled with an HP dual processor Xeon server,Oracle 9i database, Windows 2003 server and costs about Rs 9.90 lakh and has a 15-user license.
An ERP package helps a manufacturer or any other business implementing it to manage all theimportant parts in the company such as product planning, parts purchasing, maintaining inventoryand interacting with suppliers and customers.
ICICI Infotech officials told a press conference here today that Orion Advantage offered a set ofbusiness practice solutions for industry segments such as engineering, auto ancillary,pharmaceuticals, chemicals and IT distribution. Besides the cost advantage, the ERP package alsocame pre-configured. ICICI Infotech had mapped the processes specific to each industry segmentinto the package.
Mr. Manoj Kunkalienkar, Executive Director and President, ICICI Infotech, said that small andmedium enterprises (SMEs) offered a good market and ICICI Infotech hoped to become a leadingsolution provider to this segment.
Mr. R.K. Kanthi, Deputy General Manager, ICICI Infotech, said there was no ERP package for the
SMEs that bundled the server, database and operating system right now. That was the advantageICICI Infotech offered to SMEs as Orion Advantage came bundled and pre-configured. Besides the
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high cost of generic ERP packages, their implementation time as far as SMEs were concerned wasalso long. Orion Advantage could be installed in 45 days.
ICICI Infotech had signed up six customers so far for the package and hoped to garner a 15 per centmarket share of the SME segment, whose number in the country was estimated at 2.30 lakh.
Mr. K.S. Natarajan, Managing Director, Trident Pneumatics Pvt Ltd of Coimbatore, one of thecompanies that had installed Orion Advantage, said that the company had tried three other ERPpackages, all of which had failed, before settling on Orion Advantage.
Mr Kunkalienkar said that ICICI Infotech planned to move the two development centers in Chennaiinto a single location and double the staff strength from 300 now in the next two years.
The Chennai centers were involved in research and development of Orion ERP solutions and Premia,an insurance package.
Pinnacle Software Solutions has the expertise and experience to assist you with your enterprisesystems integration. From developing your strategy, through implementation and support, we bringthe right combination of resources, management skillsets, and technical know-how. We will help yousuccessfully integrate your Enterprise Resource Planning (ERP) systems into your overallbusiness and technology infrastructure.
Whether you are planning an upgrade of an existing ERP system, or a complete replacement of alegacy application and platform, we can help you improve your financial, human resources,electronic mail, and other business systems. We work with the leading ERP systems, including the
latest versions of the Oracle and PeopleSoft applications:
General Ledger Project CostingHuman Resources
Accounts Receivable PayrollBenefitsCompensation
Our technology management solutions will help you migrate hardware platforms, improve networkand database performance, develop or refresh policies and procedures, and develop sound disasterrecovery and backup solutions. Please contact us to learn how Pinnacle Software Solutions can help
you develop solutions that fit your enterprise.
ICICI Prudential Life Insurance Company Limited
ICICI Prudential life Insurance Company Limited was incorporated on 20th July 2000.Theauthorized capital of the company is Rs.2300 million and the paid up capital is Rs.1500 million. Thecompany is joint venture of ICICI (74%) and UK based company Prudential Plc (26%). Thecompany was granted certificate of registration for carrying business, by Insurance Regulatory andDevelopment Authority on 24th November 2000. It commenced commercial operation from 19thDecember 2000 and becoming a leading private sector life insurance company.The company recognizes that the driving force for gaining sustainable competitive advantage in thisbusiness is superior customer experience and investment behind the brand. The company aims to
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achieve this by striving to provide world class service level trough constant innovation in product,distribution channels and technology based delivery.
Vision and Mission
Their vision is to make ICICI Prudential Life Insurance Company the dominant new insurer in thelife insurance industry. This they hope to achieve through their commitment to excellence, focus onservice, speed and innovation, and leveraging our technological expertise.
The success of the organisation will be founded on its strong focus on values and clarity of purpose.These include:
Understanding the needs of customers and offering them superior products and service Building long lasting relationships with their partners Providing an enabling environment to foster growth and learning for their employees
And above all building transparency in all our dealings.They believe that they can play a significantrole in redefining and reshaping the sector. Given the quality of their parentage and the commitmentof their team, they feel that tere will be no limits to their growth.
Board of Directors
The ICICI Prudential Life Insurance Company Limited Board comprises r