SONATA Profile

GO DEEPERMake a difference

to the world with ITIn a world where IT is transforming the way we live and work, Sonata seeks to be a partner of choice, who goes deeper in harnessing the power of IT to make a difference to the needs

of our customers, people, and community.

About Sonata

Sonata is a global IT services company with a track record serving world leading Independent Software Vendors and Enterprise customers. Our focus on quality people, robust delivery methodologies and a global footprint of operation have helped us achieve strong business performance, enabling us to emerge as a reliable partner for best-of-breed customers, in their strategic IT initiatives. However, the yard stick we really measure ourselves by is the long term relationships of sustained value that we nurture with our customers.

Decade+ customer relationships with sustained value delivery

“Great dedication and commitment.”Fortune 500 CPG Company

“Flexibility and positive engagement.Overall performance is excellent.”Fortune 500 Travel Company

“Deep domain knowledge and technical expertise leading to increased competitive agility.”

Global Software Company

Solution Design§ Needs & IT Landscape Assessment,

Process Engineering, Benchmarking, Solution Design

Support Services§ Managed Services & Infrastructure,

Cloud & Virtualization, Legacy Solutions

Development & Implementation§ Application Development,

Package Implementation, Maintenance, Testing & Assurance

ENTERPRISEIT SERVICES

Solution DesignIndependent Software Audit, License Consulting & Optimization, System Integration Planning

TECHNOLOGYINFRASTRUCTURE SERVICES

Infrastructure & ServicesSoftware Licenses, Appliances, Cloud, Platform Services

Systems Deployment

License Fulfillment, Software Installation, Configuration & Integration, Value -added System Solutions, Software Asset Management

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Product EngineeringArchitecture & Development, Mobile & Cloud Deployment, Platform Development, Performance Engineering

Professional Services Consulting, Customer Support, Version Support

Go to MarketEarly Adoption, Joint Business Plans, Licensing & Distribution

PRODUCT SERVICES

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Our offerings and services span the needs of software product vendors and enterprise customers. As a knowledge-driven organization, our learning, innovation and capabilities across these services help customers get more value from one another.

Our 360 degree services on product engineering anchor deeper expertise and faster access on technology to enterprise customers. Our work with enterprises enables us to add business domain and solution implementation perspectives to technology partners.

A range of services that go deep�Enabling customers to get more from one another

Our Vision

What brought us here can take us much farther.

We believe that the very core of our values can be strengthened and redirected to the purpose of making a stronger impact on our customers, our people and society with IT. We dedicate ourselves to going deeper with thought, commitment and action in meeting the needs of our stakeholders.

A world class firm that is a benchmark for catalyzing business

transformation for our customers, fulfilling employee aspirations

and caring for our wider community through depth of

thought leadership, customer centricity, and execution excellence

At Sonata, we recognize that the real reason IT is impacting the fundamentals of business strategy is in the way technology is reshaping core business processes. A combination of technology and business domain expertise that are part of our talent pool and project experiences, helps us bring to the table value-added perspectives to this truth. A key focus for us in our work and capability building is in innovating with technology to impact key business processes such as customer engagement, enterprise operations efficiency and managing cost of ownership of the IT solutions that drive them.

With a core focus on Travel, Retail and CPG verticals, Sonata has been a vendor of choice in making IT work for leading consumer-facing businesses. This expertise has also seen us provide services to allied verticals with similar business processes – such as Consumer Financial Services, Manufacturing, Distribution and Logistics. Our commitment to help ISVs build and take to market, cutting edge IT solutions for these verticals further illustrates another facet of this unique approach to integrating technology and business domain expertise.

Domain knowledgeBuilding expertise at the interface of technology and business processes

360° TECHNOLOGY ENGAGEMENTS

PE | PDS | EAPImplementation | Licensing

++ Architecture, Assurance & Scalability

NEW TECHNOLOGY APPLICATIONS

SMAC | Platforms | Appliances

SMACCloud enabling ERP

SOLUTION ACCELERATORS & FRAMEWORKS

Vertical Solutions | Re-usable Assets | Process Templates

hybris – Most Innovative Partner 2012

*The company, logos, product and service names used in this document are for identification purposes only. All trademarks and registered trademarks are the property of their respective owners in the United States and other countries of origin.

Sonata proactively works to build alliances with the world’s leading technology solution providers, to enable software vendors and enterprise customers gain from the most relevant technology trends.

Expertise gained through Product Engineering and Early Adoption programs with leading software vendors gives us a deeper appreciation of the technology involved, enabling superior architecture, integration, assurance and scalability perspectives in all our work. This also enables us to develop accelerators and frameworks with cutting edge technologies – giving customers innovation, reliability and faster time-to-market with competitive IT solutions.

Deep technology expertiseInnovation, reliability and speed in getting technology to work for customers

Governance

TECHNOLOGY | SKILLS | ASSETS | PROCESSES

CUSTOMER SPECIFIC CENTRE OF EXCELLENCE (CCoE)

Leadership RoleStrategic Metrics

Value Co-CreationSLAs and OutcomesCo-investment in IP

The role of an IT partner is moving away from mere delivery excellence to being a strategic IT partner. Sonata’s CCoE model is designed to achieve just that - enhance value by offering superior customer focus, collaboration, best practices and innovation. Each CoE encompasses within it the technology, people skills, solution assets and processes required to make a complete impact on client needs. Combined with a commitment for impactful governance driven by leadership involvement and a mindset to co-create value, our CoEs have seen us build decade-over relationships that deliver sustainable value to our clients around the globe.

Deeper customer commitment�In translating technology to business results

Sonata partnered with a global software major as it made an entry into the ERP market and established itself to be a significant player in the segment.

In a relationship spanning a decade, Sonata’s deep knowledge of ERP solutions, focus domains of application, along with its commitment to a 360 degree partnership across value added engineering, early adoption, implementation, go-to-market and support services, have made it a valuable partner to the customer and their ecosystem in making the product a success.

Sonata was a partner of choice for a world leader in travel over a decade in staying ahead of the digital shift that was reshaping competition in the industry.

In a recent initiative, Sonata enabled the firm to move to an Omni-Channel Commerce platform, integrating retail and web businesses, offering a single view of the customer, along with superior package search, personalization and yield management solutions. The business objective of enhanced web sales growth, higher click to brick revenue mix and profit improvement were achieved. Sonata’s ability to absorb a new technology and deliver results at scale underpinned success.

Transformational IT projects place unique demands on customers, challenging them to go deeper in defining the future of their business and managing the change required to get there.

Such strategic projects also place unique demands on an IT partner - the ability to appreciate the business needs, master and integrate relevant new IT solutions that move the needle on business metrics and a sustained effort in overcoming the complexities in project execution. Sonata is focused on being just such a partner, who goes deeper with domain knowledge, technology expertise and customer commitment, to help deliver strategic impact on business.

Catalyzing business transformation for customersPartner of choice for strategic IT projects with business impact

Deep Thinking Emotions @ Work Encourage Initiative Play to Win Everyone Counts Run for It

Sonata’s people values are built on three pillars – Execution Excellence, Thought Leadership and Customer Committment. A fun and fearless work environment, that helps nurture people’s potential and passion for work. Sound approaches to selection, training and development. Strong customer centric and collaborative work processes. An advisory board and leadership that translates its deep experience from the past into an inspiring vision for the future. All this has ensured that Sonata remains a preferred employer attracting and retaining best of breed technology and management talent. Every Sonatian evolves as a quality information technology professional, who can make a difference to customers and themselves.

Fulfilling aspirations at work for peopleEnabling people to go deeper with their capability and engagement

Working with ‘Teach a Class Foundation’ to fund and provide educational “hot-spot” devices, to our partnering schools, which can help bridge the gap in quality

education by using technology.

A walking-tour application for heritage sites for the Bangalore chapter of an NGO, The Indian National Trust for Art

and Cultural Heritage (INTACH).

Sonatians have always stepped up to contribute with their time, resources and energies to serve the needs of society. From contributions to recognized initiatives such as Rotary Blood Bank and Joy of Giving Week, to needs such as disaster relief activities, Sonatians, as enablers of social impact, have always stepped up to the cause.

Sonata as a company is committed to the role of IT as an enabler of social change. The company is invested into supporting organizations serving a social cause using IT – with education, culture and diversity themes being focus areas of involvement.

Positively impacting wider society�Through a deep appreciation of our responsibility

http://www.sonata-software.com

NORTH AMERICA | EUROPE | ASIA | ANZ

APS Trust Building, Bull Temple Road, N. R. Colony, Bangalore - 560 019, India.T: +91-80-6778 1999 | F: +91-80-2661 0972 | E: [email protected]

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SONATA Profile

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