Bernstein: Something’s Coming Lesson 3. Starter Activity Do this now!
Something’s afoot in interloan David Reid Government Technology Services.
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Transcript of Something’s afoot in interloan David Reid Government Technology Services.
Something’s afoot in interloan
Something’s afoot in interloan
David ReidGovernment Technology Services
Department of Internal Affairs
Interloan traffic
• Request plateau
• 9.8% drop in 2010
100000
105000
110000
115000
120000
125000
130000
2005 2006 2007 2008 2009 2010
z
• NUC outage
• Christchurch quake
• Lost messages
Department of Internal Affairs
Request types
• 1999 60/40 split
• 2010 58/42 split
• EPIC 2004/5
• Big Deals
• Dampened demand
30.0%
35.0%
40.0%
45.0%
50.0%
55.0%
60.0%
65.0%
Jan-
06
Mar
-06
May
-06
Jul-0
6
Sep-0
6
Nov-0
6
Jan-
07
Mar
-07
May
-07
Jul-0
7
Sep-0
7
Nov-0
7
Jan-
08
Mar
-08
May
-08
Jul-0
8
Sep-0
8
Nov-0
8
Jan-
09
Mar
-09
May
-09
Jul-0
9
Sep-0
9
Nov-0
9
Jan-
10
Mar
-10
May
-10
Jul-1
0
Sep-1
0
Nov-1
0
Loan
Copy
Department of Internal Affairs
Request creators
• 2006o Universities 35.5%o Public libraries 25.6%o Government 14.3%
4%12%
9%
2%
8%
30%
8%
27%Business
Government
Health
Other
Polytechnic
Public
Research
University
• 2010o Public libraries 30%o Universities 27%o Government 12%
Department of Internal Affairs
Request suppliers
• 2006o Universities 40.2%o NLNZ 23.6%o Public 15.4%
• 2010o Universities 29%o NLNZ 21%o Public 23%
4%9%
21%
2%6%
24%
4%
30% Government
Health
National
Other
Polytechnic
Public
Research
University
Department of Internal Affairs
Turnaround times
• Turnaround improved 13.6%• Copy worse 2007-2009• Question over 2010 figures
1.0
1.2
1.4
1.6
1.8
2.0
2.2
2.4
2.6
2005 2006 2007 2008 2009 2010
Loans
Copies
Average
• Loan request improvement• Fewer copy requests =
resources to supply loans?
Department of Internal Affairs
Success rates
• Te Puna libraries 88% success
• University of Auckland 90%
• Difference in type and needs
• Osmosis project of minimal impact
• Not yet broad enough reach
• Potential research topic
Department of Internal Affairs
Innovations
• Trans Tasman Interlendingo 9.8% of traffico NZ requests 55/45 copy/loano Australian requests 51/49 copy/loano 89% success rate on NZ requestso 49% success on Australian requests
Copyright
Krall’s theory of hydrophobia
o Get involved!
Department of Internal Affairs
Innovations
• Electronic supplyo Ariel & DocStoreo DocStore uses application & output of MFDso Secure web delivery
• D-I-Y Interloanso Lincoln Universityo Ever changing clientele, need to traino Better quality data, reduced need to modify datao A way to seek efficiencies
Department of Internal Affairs
NZ environment
• 321o Integration of NLNZ operations into DIAo Issues
New technical environment
Loss of messages
Service availability
o Interloan operation unchangedo Dedicated staffo Delivering exceptional levels of service
Department of Internal Affairs
NZ environment
• Library Consortium of NZo Will implement a local ILL systemo Operating modelo TESTING!!o Gateway environmento Maintenance & support
Department of Internal Affairs
NZ environment
• Leadershipo Loss of knowledgeo Many new faces at trainingo Link training to professional registration?
• BONUS Pluso Australasian borrowing consortiumo Massey joined July 2009o 25% reduction in loans through TPIo End-user requesting
Department of Internal Affairs
NZ environment
• Auckland Cityo Able to share resources using local catalogueo 2008 & 2009 met 17/18% of loan needso Traffic will probably disappear from TPI
• Kotuio Shared library systemo Interloan not an essential functiono Better served by a national utility
Department of Internal Affairs
NZ environment
• Christchurch quakeo Libraries closedo UC free access to e-books & online journalso Sept/Oct 2009 copy requests 54%o Sept/Oct 2010 29%o Loan requests increasedo Minor supply roleo Will implement a local ILL systemo Tailored services & reduced costs
Department of Internal Affairs
Standards
• ISO-ILL protocolo Review & update failed 2004o 2008 retained as a standardo No further work,will never be revisedo Used widely in Australia, Canada & NZo Support led by respective national librarieso Process to update slow & overtakeno Cannot send embedded URLo Applications & services moving to the “cloud”
Department of Internal Affairs
Related matters
• Request Transfer Messageo OCLC & National Library of Australiao Directs requests to delivery systemso Still requires something like TPIo Limited implementation
• Rethinking Resource Sharingo US-based librarians advocating changeo Forums in Hanover & Brisbaneo A manifesto NZ community needs to consider
Department of Internal Affairs
The Future
• A place in the digital world?o Traffic plateauedo Vast array of electronic materialo Reviews, mergers & closureso Australia & US showing traffic growth
• Compete or compliment?o Slow change, bureaucratic, dictates of funderso Play a complementary roleo A gateway to supplierso New thinking required
Department of Internal Affairs
Conclusion & key challenges
• Significant ILL traffic, mostly over TPI
• Need to refresh & bolster operations
• Gateway operations
• Loosen the shackles
• Overcome real or perceived obstacles
Thank youThank you