Some Important Things You Must Know About Salesforce Desk.com

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Desk.com


5 Things You Must Know About Desk.com

No matter what business you are in, no matter what domain you work on, no matter

how big or small scale you operate on…

…the ultimate way to make your business successful is to make your customers happy.



Capitalizing on this concept ofmaking customers happy toincrease returning customers,Salesforce launched a series ofcloud based products focused onimproving customer relationshipmanagement.



Out of them, the one focused on improving customer support service capabilities is Desk.com.



Desk.com is an all-in-one customersupport application which iscompletely cloud based and whichgives you the ability to buy serviceson per agent basis.



And since this is a Salesforce product, it is very easy to integrate it with your Salesforce CRM.



Here are 5 things that you must know about Salesforce Desk.com.


1Desk.com Multi-brand Support


5 Things You Must Know About Desk.com1 Desk.com Multi-brand Support

Most companies nowadaysmaintain multiple brands. Soinstead of getting differentsupport setups for differentbrands, you can useDesk.com for managing allyour brands from a singleportal.



You can track your brandsindividually in the platform, or youcan compare how each brand isperforming based on customerqueries



Desk.com allows you to createseparate help centers for eachbrand you operate on the sameplatform.


2 Case Management like a Pro


The main reason whyDesk.com is famous is becauseof its intuitive and user-friendly interface. And you canrealize the power of efficientUI while managing cases onDesk.com.

5 Things You Must Know About Desk.com2 Case management like a pro


For Administrators, the cloud softwareallows you to assign specific cases tospecific agents and track everything andanalyze everything through intuitiveanalytics interface. You can label andcategorize each case for faster filtering,and define auto-responder macros tofast-track your customer response times.

5 Things You Must Know About Desk.com2 Case management like a pro


3 Business insights are good

but can be better


Desk.com analytics isgood and intuitive, butit is not as robust asSalesforce AnalyticsCloud or customSalesforce AnalyticsTools.

5 Things You Must Know About Desk.com3 Business insights are good but can be better


The application allows you to trackperformance of each agent as well as theperformance of your company as a whole.You can analyze areas with more customersupport requests and areas where customersgrieve!And since everything is integrated with yourmobile app, you can view all this info on yourmobile as well.

5 Things You Must Know About Desk.com3 Business insights are good but can be better


4 Add CTI integration

enhancements


In no other Salesforce product is CTIIntegration more important thanDesk.com. It’s understandable,Desk.com is all about customer supportand what’s a customer support withouta phone line?

5 Things You Must Know About Desk.com4 Add CTI integration enhancements


5 But big companies opt for

Salesforce.com


Well Desk.com is good and awesome but it’snot at customizable as Salesforce.

Desk.com is easy to setup and combined withits easy-to-use interface, the product makes itan ideal support solution for startups or smallenterprises.However as you company grows its limitationsmay began to surface.

5 Things You Must Know About Desk.com5 But big companies opt for Salesforce.com


The ideal solution is an integratedDesk.com and Salesforce solution inwhich Desk.com handles customercommunication and Salesforcehandles the rest, but this solutionmeans you shall pay for Salesforceedition as well as Desk.com editions.

5 Things You Must Know About Desk.comBut big companies opt for Salesforce.com


This cumulative price is the reasonwhy most opt for a single Salesforcesolution and then customize it to giveDesk.com like features.

5 Things You Must Know About Desk.comBut big companies opt for Salesforce.com

Nasty workaround but when does comes such a need, why shed extra bucks?


when in doubt

Contact us


You would need to use Coding Experts

If you are not yet a medium scale largescale company and having doubtswhether you should go for Desk.com orSalesforce Service Cloud or both, don’thesitate to contact us for freeconsultation.


Experts in all things Salesforce

Algoworks technologies has been working on Salesforce since 2006.

We are the leading experts of the field.


AuthorCo-Founder & Director

Open-Source | Salesforce | ECM

Pratyush is Co-Founder and Director at

Algoworks. He is responsible for managing,

growing open source technologies and

Salesforce CRM team .

He provides consulting and advisory to clients

looking for services relating to CRM(Customer

Relationship Management) and ECM(Enterprise

Content Management).

Pratyush Kumar

Write to me @ [email protected]


THANK YOU

Learn about how Algoworks can help your business!

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Some Important Things You Must Know About Salesforce Desk.com

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