SolarWinds UK and Germany SME Survey Results - Time and Budget

© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

SolarWinds SME IT SurveyConducted by Vanson Bourne

March 2013

© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.2

Demographics


Demographics

» 500 interviews (250 in the UK and 250 in Germany) with IT decision makers from private sector SME organisations were carried out during March 2013, broken down in the following way:

Size

41%

32%

27%

6-50 employees

51-100 employees

101-250 employees

18%

17%

15%14%

10%

6%

6%

5%

4%2%

2%

1%

IT & telecoms Manufacturing and productionRetail, distribution and transport Business and professional servicesConstruction and property Entertainment, media or leisureFinancial Services HealthcareConsumer services AgricultureEnergy, Oil/Gas & Utilities Other sector

Sector

© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

Time and budget spent on IT


Responsibility for addressing IT issues

The majority of ITDMs based in UK said that the IT manager was

responsible for addressing IT issues

71%

26%

2%

56%35%

8% 2%

IT Manager

Business Owner/Manager

Employees

Finance

Over half of ITDMs based on Germany said that the IT manager was responsible, though a third said IT was responsibility of the business owner/manager

Figure 1: Who is principally responsible for addressing IT issues in your company? (UK sample)

Figure 2: Who is principally responsible for addressing IT issues in your company? (Germany sample)


IT budget

50%

40%

10%

Budget increased

Budget remained the same

Budget decreased

Of those interviewed, half said their organisation’s IT budget had increased in the last five years. The picture was

similar across UK and German organisations, though the UK was

slightly more likely to have had a cut in budget than Germany

6-50 employees

51-100 employees

101-250 employees

42%

57%

56%

51%45%

4%

Smaller organisations are less likely than medium sized

organisations to have increased their IT budget in the last

five years

Figure 19: Over the last five years has your IT budget increased, remained the same or decreased? (UK sample)

Figure 21: “IT budget has increased in last five years” – by size of organisation (Total sample)

Figure 20: Over the last five years has your IT budget increased, remained the same or decreased? (Germany sample)


Effect of budget stagnation/decrease

Figure 22: Has this had a detrimental effect on your IT security/uptime? (Those in UK whose budget has not increased n=125)

For UK organisations whose IT budget has not increased, almost a third say that it

has resulted in a detrimental effect upon their security and/or uptime

Figure 23: Has this had a detrimental effect on your IT security/uptime? (Those in Germany whose budget has not increased n=122)

Detrimental effect on IT security

Detrimental effect on uptime

Detrimental effect on security AND

uptime

Detrimental effect on security and/or

uptime

26%25%

19%

32%

7%8%

2%

14%

German organisations whose IT budget has not increased are much less likely than UK

organisations to feel this has resulted in a detrimental effect upon their security or uptime,

though still over one in ten suffer from this


Annual IT management software spend

Figure 24: On average, how much do you spend on IT management software annually? (UK sample)

The amount spent on IT management software annually varies a great deal amongst SMEs, though

on average, organisations in Germany tend to spend slightly more (14,902 Euros compared to

14,115 Euros for organisations in the UK)

Figure 25: On average, how much do you spend on IT management software annually? (Germany sample)

20%

12%

18%22%

18%

9% 1%

0-1,750 €

1,751-3,500 €

3,501-5,750 €

5,751-13,750 €

13,751-35,000 €

35,001-57,500 €

More than 57,500 €

14%

16%

16%23%

20%

7% 2%


Unused IT software

Figure 41: Of the IT software you have purchased, how much is not used? (UK sample)

Figure 42: Of the IT software you have purchased, how much is not used? (Germany sample)

12%

43%28%

11%

5% 1%

0% 1-10%

11-20% 21-35%

36-50% More than 50%

19%

52%

18%

9%2%

Over four in five of organisations do not use all of the software they buy, with organisations in Germany slightly more likely than organisations in UK to be

using all of the software they have bought


Respondent’s level of responsibility

87%

13%

IT is my main responsibility

IT is not my main responsibility

For almost nine out of ten ITDMs based in UK interviewed,

IT is their main responsibility

56%

44% IT is my main responsibility

IT is not my main responsibility

ITDMs in Germany are more evenly split between those

whose main responsibility is IT and those whose main

responsibility is elsewhere54%

75%

93%

The larger the organisation, the more likely ITDMs will hold a

dedicated role in IT

In SME organisations, ITDMs sometimes hold a variety of roles that means their

time is not purely dedicated to IT

Figure 4: Is IT your main responsibility within your organisation? (Germany sample)

Figure 5: “IT is my main responsibility within my organisation” – by size of organisation (Total sample)


Time spent managing IT issues

56%32%

10%3%

1-15% of my time

16-30% of my time

31-50% of my time

51-75% of my time

Figure 6: How much time do you spend managing IT issues? (Those in UK for whom IT is not their main responsibility n=33)

For those ITDMS whose main responsibility is not with IT, the majority spend up to 30% of their time managing IT issues. ITDMs based in Germany are only slightly more

likely to be spending more of their time managing IT issues

Figure 7: How much time do you spend managing IT issues? (Those in Germany for whom IT is not their main responsibility n=111)

61%

33%

6%

1-15% of my time

16-30% of my time

31-50% of my time

So there is a significant proportion of ITDMs in SME organisations who do not spend the majority of their time managing IT issues – and the smaller the organisation, the

less time is spent on average. This makes choosing software management that can be relied upon particularly

crucial for these organisations

6-50 employ-

ees

51-100 employees

101-250 employees

15%

19%

24%

Figure 8: Average time spent managing IT issues – by size of organisation (Those for whom IT is not their main responsibility n=144)

The smaller the organisation, the less time non-IT dedicated ITDMs spend managing

IT issues


Thank You

SolarWinds UK and Germany SME Survey Results - Time and Budget

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