SolarWinds IT Trends Report 2015: Business at the Speed of IT (Australia)

IT TRENDS REPORT 2O15: BUSINESS AT THE SPEED OF IT

S U R V E Y C O N D U C T E D B Y C W H I T E C O N S U L T I N GD E C E M B E R 2 0 1 4

A L O O K AT T H E C U R R E N T S T AT E O F S I G N I F I C AN T N E W T E C H N O L O G Y AD O P T I O N , B AR R I E R S T O AD O P T I O N AN D N E E D S O F I T P R O S T AS K E D W I T H D E L I V E R I N G B U S I N E S S I M P AC T

( AU S T R AL I A)

STUDY OVERVIEW

• Nearly all—92 percent—of respondents indicated that adopting significant new technologies is at least somewhat important to their organisation’s long-term success; of those, 39 percent said it is important and another 24 percent said it is extremely important

• 84 percent of respondents said their organisations’ end-users were negatively affected by a performance or availability issue with business critical technology in the past 12 months; nearly one-third of those reported that such issues occurred six times or more

• Over 50 percent of survey-takers said more resources, such as budget, personnel and time, ranked as their number one need to feel more empowered

• More or better strategic counsel and guidance from the CIO (41 percent), stronger CIO support when liaising with other business leaders (33 percent), more or better training and development (23 percent) and greater IT department autonomy (22 percent) rounded out the list of IT’s top five needs ranked number one by IT professionals surveyed

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K E Y F I N D I N G S

© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

STUDY OVERVIEW

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D E M O G R AP H I C S : S U R V E Y R E S P O N D E N T S


177 IT practitioners, managers and directors in Australia from small,mid-size and enterprise companies participated in a December 2014 online survey

6%

9%

12%

14%

11%8%

15%

25%

Company Size(number of employees)

25-49 FTEs

50-99 FTEs

100-249 FTEs

250-499 FTEs

500-999 FTEs

1000-1499 FTEs

1500-4999 FTEs

5000+ FTEs

56%22%

7%

7%8%

IT Pro’s Role

Practitioner

Manager

Director

IT Consultant

Other IT-related

FULL SURVEY RESULTS

4

I M P O R TAN C E O F AD O P T I N G F O R L O N G - T E R M S U C C E S S


24%

39%

29%

5%

2%

14%

41%

35%

8%

2%

21%

40%

30%

7%

2%

32%

38%

26%

2%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Extremely Important

Important

Somewhat Important

Not Important at All

Do not know

Importance of Adopting Significant New Technologies for Long-Term Business Success

Overall

Small Bus

Mid-Size Bus

Enterprise

In general, how important is adopting significant new technologies (those that each require over 10% of the annual IT budget) to your company’s long-term business success? [choose only one]

Nearly two-thirds of all IT pros surveyed indicate that adopting significant new technologies is important or extremely important to their company’s long-term business success. As business size increases, so do the

percentage of IT pros who find adoption extremely important to their company’s long-term business success.

FULL SURVEY RESULTS

5

F I V E B I G G E S T B AR R I E R S TO I T AD O P T I O N


74%

64%

44%

36%

43%

35%

50%

42%

28%

22%

50%

1%

74%

65%

41%

27%

41%

39%

45%

41%

29%

27%

55%

2%

72%

65%

56%

28%

40%

35%

56%

40%

30%

21%

47%

2%

75%

62%

40%

45%

46%

33%

51%

45%

26%

20%

49%

0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Budget limitations

Convincing bus dec makers of need/benefit

Lack of IT empowerment

Lack of skills needed to implement/manage

Inability to prove ROI

Disruption to bus/end user perf during implementation

Need to continue supporting old, legacy tech

Security/Compliance concerns

Concerns over IT managing hetero/multi-vendor environs

Concerns over IT never having implemented a sig new tech

Shortage of IT personnel to implement/manage

Other

Top Barriers to IT Adoption of Significant New Technologies – Most Mentioned (%)

Overall Small Bus Mid-Size Bus Enterprise

What are your FIVE biggest barriers to IT adoption of significant new technologies (those that each require over 10% of the annual IT budget)? [rank 1-5 with 1 “biggest barrier”, also provided “other” write-in option]

Nearly three-fourths of all IT pros surveyed indicate that budget limitations is one of their top 5 barriers to IT adoption, with one-third listing budget limitations as their biggest barrier. By weighted rank, budget limitations is also the #1 barrier, followed

by (#2) convincing business decision makers of the need/benefit of IT adoption and (#3) inability to prove ROI. Across all business sizes, budget limitations is #1 most mentioned and #1 by weighted rank. Behind the overall top 2 in weighted rank, IT pros in small businesses indicate lack of skills needed to implement/manage the new technology as #3 while IT pros in mid-size

businesses state security/compliance concerns as #3. IT pros in enterprise indicate that the inability to prove ROI is #2 by weighted rank, followed by #3 convincing business decision makers of the need/benefit of IT adoption.

#1 by weighted rank

#2 by weighted rank

#4 by weighted rank

#7 by weighted rank

#6 by weighted rank

#5 by weighted rank

#3 by weighted rank

FULL SURVEY RESULTS

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E N G AG I N G T H E C I O


59%

40%

42%

19%

10%

31%

2%

45%

43%

41%

20%

12%

33%

0%

61%

42%

42%

30%

16%

33%

5%

67%

37%

42%

13%

6%

29%

1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

During the initial exploratory stage (for strategic guidance)

During the resource planning stage (budget & staff)

Duing the procurement/purchasing phase (for final approval/sign-off)

During the implementation stage

I am NOT required to engage my CIO/equivalent highest ranking ITexecutive

I seek my CIO's input throughout the project life of a significant newtechnology

Other

Point(s) at Which IT Pro is Required to Engage CIO

Overall

Small Bus

Mid-Size Bus

Enterprise

At what point(s) in adopting a significant new technology (one requiring over 10% of the annual IT budget) are you required to engage your Chief Information Office (CIO) (or the equivalent highest ranking technology executive within your company if you do not have a CIO)? [choose all that apply, also provided “other” write-in option]

Nearly three-fifths of all IT pros surveyed are required to engage their CIO during the initial exploratory stage while over two-fifths engage their CIO during the procurement/purchasing stage, and two-fifths engage during the resource planning stage. By business size, at or just under one-third (respectively) of IT pros regardless of

company size seek their CIO’s input throughout the project life of a significant new technology.

FULL SURVEY RESULTS

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I T P R O P E R C E P T I O N O F C I O I N V O LV E M E N T


17%

63%

9%

11%

18%

65%

10%

6%

16%

70%

9%

5%

17%

59%

7%

18%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

A barrier

An enabler

Uninvolved

Do not know

IT Pros Perceive their CIO as …

Overall

Small Bus

Mid-Size Bus

Enterprise

In general, how would you describe your CIO (or the equivalent highest ranking technology executive within your company if you do not have a CIO) in regard to adopting significant new technologies? [choose only one]

Almost two-thirds of all IT pros surveyed consider their CIO an enabler in regard to adopting significant new technologies. By business size, slightly more small business IT pros consider their CIO either a barrier or

uninvolved compared with mid-size and enterprise companies (respectively). As business size increases, the percentage of IT pros who feel their CIO is uninvolved in the adoption of significant new technologies

decreases.

FULL SURVEY RESULTS

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P R I M ARY R O L E O F C I O


48%

7%

50%

48%

16%

41%

5%

43%

14%

39%

49%

31%

39%

0%

47%

7%

61%

49%

16%

51%

7%

51%

2%

52%

47%

8%

38%

6%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Budget approvals

IT training & development

Strategic counsel & guidance

Liaison to the business

IT project management

Involved in all areas of IT

Other

IT Pro Perception of CIO’s Primary Role(s)

Overall

Small Bus

Mid-Size Bus

Enterprise

What is the primary role of your organisation’s Chief Information Officer (CIO) (or the equivalent highest ranking technology executive within your company if you do not have a CIO)? [choose all that apply, also provided “other” write-in option]

Half of all IT pros surveyed consider their CIO’s primary role as providing strategic counsel & guidance while nearly the same number (respectively) consider their CIO’s primary role to be budget approvals or a liaison to the business. Two-fifths consider the CIO’s primary role as being involved in all areas of IT. By business size,

more mid-size and enterprise IT pros (respectively) consider the primary role to be strategic counsel & guidance while more IT pros in small companies consider the primary role to be liaison to the business.

#1

#2 tie

#2 tie

#4

FULL SURVEY RESULTS

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AD D I T I O N A L S U P P O R T N E E D E D F R O M C I O


23%

41%

21%

22%

51%

21%

33%

3%

35%

39%

18%

23%

45%

23%

31%

0%

23%

54%

23%

28%

58%

30%

35%

5%

15%

35%

21%

19%

51%

15%

34%

4%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Provide more/better IT training & development

Provide more/better strategic counsel & guidance

Provide more/better IT project management

Allow for more autonomy of the IT department

Provide more/better resources (such as budget/staff/time for projectexecution)

Provide more timely approvals

Provide stronger support of IT when liaising with business

Other

IT Pro to CIO: Would You Please …

Overall

Small Bus

Mid-Size Bus

Enterprise

How could your Chief Information Officer (CIO) (or the equivalent highest ranking technology executive within your company if you do not have a CIO) better aid you in carrying out your IT role/responsibilities? [choose all that apply, also provided “other” write-in option]

Over half of all IT pros surveyed would like their CIO to provide more/better resources (such as budget/time/staff for project execution) while two-fifths would like their CIO to provide more/better strategic counsel & guidance, and one-third would like for their CIO to provide stronger support when liaising with the

business. As business size increases, the percentage of IT pros needing CIOs to provide more/better IT training & development decreases.

#1

#4

#5

#3

#2

FULL SURVEY RESULTS

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T I M E N E E D E D TO C O M P L E T E S TAG E S


2.90

2.65

2.53

3.40

4.77

4.76

2.61

2.98

2.76

3.31

4.67

4.67

2.98

2.60

2.53

3.65

4.65

4.58

3.04

2.48

2.39

3.32

4.88

4.89

1.00 2.00 3.00 4.00 5.00 6.00

Research

Budget acquisition

Deployment/implementation

Testing

IT training

End user training

Time Needed to Complete Each Stage AFTER Adoption Decision Has Been Made (weighted rank average)

Overall

Small Bus

Mid-Size Bus

Enterprise

Once the decision has been made to adopt a significant new technology (one requiring over 10% of the annual IT budget), which of the following stages typically takes the longest to complete? [rank 1-6 with 1 “longest”]

Overall, IT pros surveyed indicate that the Deployment/Implementation stage takes the longest to complete (by overall weighted rank average), with almost one-third ranking it as their longest stage of the six stages. The Budget Acquisition stage and then Research stage follow as the next longest stages. The shortest stage based on length of time needed to

complete is IT Training. By business size, mid-size and enterprise IT pros’ (respectively) top 3 rank mirrors overall findings while IT pros in small businesses rank Research stage as the longest stage followed by Deployment/Implementation stage

as the second-longest stage, then Budget Acquisition as the third-longest stage.

#1 LONGEST Stage by weighted rank

#2 by weighted rank

#3 by weighted rank

#4 by weighted rank

#5 by weighted rank

(Longest stage) (Shortest stage)

#6 SHORTEST Stageby weighted rank

FULL SURVEY RESULTS

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M O V I N G F R O M AD O P T I O N TO I M P R O V E D E F F I C I E N C Y


7%

10%

25%

24%

31%

5%

10%

12%

39%

20%

18%

0%

2%

7%

30%

33%

21%

7%

7%

9%

14%

21%

42%

6%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Much shorter length of time than planned/expected

Slightly shorter length of time than planned/expected

About the amount of time planned/expected

Slightly longer length of time than planned/expected

Much longer length of time than planned/expected

Do not know

Length of Time Needed for Last Significant New Technology to Move from Adoption to Efficiency

Overall

Small Bus

Mid-Size Bus

Enterprise

Please think about the last significant new technology your organisation adopted: how long did it take to move from adoption to improved business/employee efficiency? [choose only one]

Over 30% of all IT pros surveyed indicate it took much longer than planned/expected to move the last significant new technology their organization adopted from adoption to improved business/employee efficiency.

Another one-fourth indicate it took about the amount of time planned/expected, while one-fourth say it took slightly longer than anticipated. By business size, over three-fifths of enterprise IT pros say it took longer than expected while nearly two-fifths of small business IT pros indicate it took about the amount of time planned.

FULL SURVEY RESULTS

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AC H I E V I N G E X P E C T E D R E T U R N O N I N V E S T M E N T ( R O I )


4%

7%

30%

24%

15%

22%

2%

6%

27%

33%

8%

25%

5%

7%

26%

28%

12%

23%

5%

5%

34%

17%

20%

20%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Much shorter length of time than planned/expected

Slightly shorter length of time than planned/expected

About the amount of time planned/expected

Slightly longer length of time than planned/expected

Much longer length of time than planned/expected

Do not know

Length of Time Needed for Last Significant New Technology to Achieve Expected ROI

Overall

Small Bus

Mid-Size Bus

Enterprise

Please think about the last significant new technology your organisation adopted: how long did it take to achieve expected return on investment (ROI)? [choose only one]

Almost one-third of all IT pros surveyed indicate it took about the amount of time planned/expected to achieve expected ROI from the last significant new technology their organization adopted. Another one-fourth indicate it took slightly longer than anticipated. By business size, one-third of enterprise IT pros indicate it took about the

amount of time planned to achieve expected ROI while one-third of small business IT pros indicate it took slightly longer than anticipated.

FULL SURVEY RESULTS

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D I S R U P T I O N TO U S E R S D U R I N G I M P L E M E N TAT I O N


4%

36%

45%

12%

3%

4%

45%

41%

10%

0%

2%

44%

37%

12%

5%

5%

27%

51%

13%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Not affected at all

Minimally affected (no complaints, little/no performance issues)

Affected (received complaints, some performance issues)

Greatly affected (substantial performance issues)

Do not know

Amount Business/End Users Were Affected While Implementing Last Significant New Technology

Overall

Small Bus

Mid-Size Bus

Enterprise

Please think about the last significant new technology your organisation adopted: how much were business/end users affected during the implementation process? [choose only one]

Over 90% of IT pros surveyed indicate business/end users were affected (minimally affected, affected and greatly affected combined) from the last significant new technology their organization adopted, however, only

12% indicate business/users were greatly affected. As business size increases, the percentage of IT pros indicating that the business/end users were affected (minimally affected, affected and

greatly affected combined) decreases.

FULL SURVEY RESULTS

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I T I N F R AS T R U C T U R E M I G R AT E D TO T H E C L O U D


What is your best estimate of the percentage of your IT infrastructure that has been migrated to the cloud (public, private or hybrid)? [choose only one]

Three-fifths of all IT pros surveyed have migrated less than 25% of their IT infrastructure to the cloud while just over one-tenth have not migrated anything to the cloud, and 13% have migrated half or more of their IT

infrastructure to the cloud. By business size, nearly one-fifth of small business IT pros have yet to migrate anything to the cloud while less than one-tenth of IT pros in mid-size businesses and enterprise (respectively)

have yet to do the same.

11%

35%

25%

13%

4%8%

1%3%

% of IT Infrastructure Migrated to Cloud(Overall)

0% migrated

1-9% migrated

10-24% migrated

25-49% migrated

50-74% migrated

75-99% migrated

100% migrated

Do not know

18%

29%29%

14%

2%6%

0%2%

By Business Size: Small

0% migrated1-9% migrated10-24% migrated25-49% migrated50-74% migrated75-99% migrated100% migratedDo not know

7%

35%

26%

14%

5%9%

0% 5%By Business Size: Mid-Size


9%

39%

24%

12%

5%8%1%

2%By Business Size: Enterprise


FULL SURVEY RESULTS

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AR E A S O F I T I N F R AS T R U C T U R E M I G R AT E D TO C L O U D


24%

28%

10%

65%

32%

16%

6%

18%

20%

4%

49%

37%

23%

8%

28%

30%

14%

74%

30%

14%

7%

26%

31%

12%

69%

31%

13%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Database

Software

Security (Testing aaS)

Applications

Storage

No areas have been migrated to the cloud

Other

Area(s) of IT Infrastructure Already Migrated to the Cloud

Overall

Small Bus

Mid-Size Bus

Enterprise

Which area(s) of your IT infrastructure have been migrated to the cloud (public or private)? [choose all that apply, also provided “other” write-in option]

Almost two-thirds of IT pros surveyed indicate Applications have been migrated to the cloud while nearly one-third have already migrated Storage and almost 30% have migrated Software. As business size increases, the percentage of IT pros who have migrated Software to the cloud increases while the percentage who have not

migrated any areas to the cloud decreases.

FULL SURVEY RESULTS

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I S S U E S AF F E C T I N G T H E U S E O F B U S - C R I T I C A L T E C H


How many times in the past twelve months has your organisation experienced a performance and/or availability issue that affected the end user’s ability to use a business-critical technology in performing his/her role/responsibilities? [choose only one]

Over half of all IT pros surveyed indicate that 1-5 times in the past 12 months performance and/or availability issues have affected the end user’s ability to use business-critical technology while another 16% say that has

happened 11+ times. By business size, a larger percentage of small and mid-size IT pros (respectively) indicate that business/end users were not affected compared to their enterprise IT pro counterparts.

10%

54%14%

5%

11% 6%

No. of Times in Past 12 Months that Performance and/or Availability Issues

Have Affected End User’s Ability to Use Business-Critical Technology

(Overall)None

1-5 times

6-10 times

11-15 times

16+ times

Do not know

16%

55%

16%

2%6%

4%By Business Size: Small

None

1-5 times

6-10 times

11-15 times

16+ times

Do not know

14%

44%16%2%9%

14%

By Business Size: Mid-Size

None

1-5 times

6-10 times

11-15 times

16+ times

Do not know

4%

59%

12%

8%

14%

4%By Business Size: Enterprise

None

1-5 times

6-10 times

11-15 times

16+ times

Do not know

FULL SURVEY RESULTS

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I M PAC T O F R E S O LV I N G B I G G E S T P E R F O R M AN C E I S S U E


28%

16%

15%

16%

19%

5%

20%

14%

27%

14%

18%

6%

35%

12%

12%

14%

23%

5%

29%

20%

11%

18%

18%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Network traffic

Application data

Database performance

Hosted environments

SaaS apps that integrate with your business

Other

Performance Issue Whose Resolution Produces Greatest Overall Benefit to IT, Business & End Users

Overall

Small Bus

Mid-Size Bus

Enterprise

If you had the ability to instantaneously resolve current performance issues, in which ONE area (over all others) would solving performance issues result in the greatest overall benefits for IT, the business, and end users? [choose only one, also provided “other” write-in option]

Nearly 30% of IT pros surveyed indicate that resolving network traffic performance issues would result in the greatest overall benefits for IT, the business, and end users while nearly one-fifth indicate that resolving SaaS

applications that integrate with their business would result in the greatest benefits. By business size, over one-third of mid-size business IT pros consider the resolution of network traffic performance issues as providing the greatest benefit compared to one-fifth of small business IT pros and just under 30% of enterprise IT pros.

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SolarWinds IT Trends Report 2015: Business at the Speed of IT (Australia)

Technology

Transcript of SolarWinds IT Trends Report 2015: Business at the Speed of IT (Australia)