Ted Teng

President & CEO

The Leading Hotels of the World, Ltd.

Keynote Address

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CustomersCustomers

OwnersOwners

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THE FUTURE OF LUXURY HOTELS

• On the surface, luxury hotels will

appear to be extremely different.

• Underneath, the fundamentals will

not dramatically change.

• After all, “the more things change,

the more they stay the same.”

CustomersCustomers

OwnersOwners

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THE FUTURE OF LUXURY HOTELS

• Comfort and Convenience

• Safety

• Stay in Communications

• Entertainment

• Meals and Refreshments

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COMFORT AND CONVENIENCE

Then

COMFORT AND CONVENIENCE

Now

COMFORT AND CONVENIENCE

Location Then

COMFORT AND CONVENIENCE

Location Now

Hotel designs follow

residences and offices

SAFETY

Then

• Electronic door locks

• In-room safe

• Fire life safety

SAFETY

Now

• NFC (Near Field

Communications)

• RFID (Radio Frequency

Identification)

STAY IN COMMUNICATIONS

Then

• Place to place

⁻ Front office message boxes

⁻ Telephone with red message

lights

⁻ Fax machine in room

⁻ Hotel cordless phones

Now

• Device to device

ENTERTAINMENT

Then Now

CUSTOMERS

There will always be a

segment of customers

coming from emerging

markets or new

wealth.

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OwnersOwners

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THE FUTURE OF LUXURY HOTELS

CustomersCustomers

• 1928 38 Hotels Band Together

• 1970’s Middle East

• 1980’s Japanese

• 1990’s Russians

• 2000’s Middle East

• 2010’s Brazilians

• 2020’s Chinese?

CustomersCustomers

THE FUTURE OF LUXURY HOTELS

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There will always be hotel

owners looking to support other

businesses or interests in high

profile investments.OwnersOwners

THE FUTURE OF LUXURY HOTELS

Then

�Insurance companies

�Airlines

�Mixed Use RE

development

Then

�Insurance companies

�Airlines

�Mixed Use RE

development

Now

�New wealth

�Celebrities

�Middle East oil

�Japanese auto and

electronic industry

�Russian

�Chinese

Now

�New wealth

�Celebrities

�Middle East oil

�Japanese auto and

electronic industry

�Russian

�Chinese

OwnersOwners

THE FUTURE OF LUXURY HOTELS

CustomersCustomers

ProductProduct• Mail

• Telegraph

• Holidex

• GDS

• Internet

DistributionDistribution

DISTRIBUTION

Tasks for Improving Room

Reservations

1.Letting consumers know

what we have to offer

2.Confirming dates, space

and rates

LUXURY

• Never static

• Luxury today,

standard

tomorrow

• Leads the way to

higher standards

LUXURY

What we want and

don’t have enough of

LUXURY

Luxury is about how

they feel about

themselves when

they are consuming

Luxury is the very best “1%”Luxury is the very best “1%”

Luxury is the unexpected.Luxury is the unexpected.

When we don’t have anything,

we want what other people have.

When we have what we need,

we want what no one else has.

When we don’t have anything,

we want what other people have.

When we have what we need,

we want what no one else has.

To see the luxury of the future,

look to the fundamentals of luxury of

the present and past.

Apply the future technologies to these

fundamentals.

To see the luxury of the future,

look to the fundamentals of luxury of

the present and past.

Apply the future technologies to these

fundamentals.