Sokharoth hotel
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WELCOME
TO
SOKHA ROTH HOTEL 1
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LEARNING OBJECTIVE
After this session, participants will know:The Hotel ProfileHotel Product Knowledge Who Is who Hotel Policy Benefit Review Performance Review Other Resources
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THE HOTEL PROFILE
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FOUNDED
SOKHA ROTH HOTEL & SPA
Founder : Mr Saing Sophal
Founded : Mrs Lin Monroth
Architect :
Land Size : 43m X 87.50m = 3762 m2
Opening : August 1, 2014
Hotel Type : 4-Star Hotel
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Who Is Who 5
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ORGANIZATION CHART SOKHA ROTH HOTEL
Mr Thanh Ro
General Manager
Mr Mout Sony
Finance Mgr
Mr Samnang
Human Recourse
Ms Tann Limang
Sales Exucutive
Ms Song Soling
Front Office Mgr
Mr Tao Savouen
Restaurant Mgr
Engineering Spa IT
Mr Chhorm Hong
HKM
Mr Mengkieng
Ex. Kitchen
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Mr Saing Sophal
Mrs Lin Monoroth
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WHERE TO REACH US!
SOKHA ROTH HOTEL & SPA
St 66, Sala Kanseng Village, Svay Dangkum Commune,
Siem Reap, Kingdom of Cambodia
Tel: 063 968 867; Fax: 063 967 867
Email: [email protected] |Website: www.sokharothhotel.com
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Map
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BUILDING CONFIGURATION1. SOKHA ROTH Hotel
There is a three- storey in this building Ground Floor – Surrounding garden, and
Restaurant & Bar, Receptionist, Lobby, Fitness Centre and 13 Guest Room
First Floor – 23 Guest rooms Second Floor – 21 Guest rooms
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SOKHA ROTH HOTEL
The ultimate comfort is reflected in our Hotel designed Sokha Roth Hotel comes with three-storey, Consist of 57 guest Rooms and Food & Beverage outlets such as Restaurant, Bar and Lounge Deluxe Room and Family Room.
GENERAL DESCRIPTION
Number of Rooms
: 57
Roomfeatures
:All guest Rooms and Family are standard and provided with: Bathroom – Air-conditioning, Private Safe, Mini Bar, Cable Television Channel, Coffee, Sugar, 2 water bottles and Green tea making facilities.
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FAMILY ROOMOur Family Room, 34sqm, Double bed plus Single bed is equipped with comfort & private fixture bathroom, complemented by facilities and amenities to cater and leisure travelers.
Room type : Family
Number of rooms
: 03
Room features
: Air-conditioning, Coffee / Tea making facilities, Private Bathroom, Balcony, Hot and 2 bottles water, Mini-bar, Internet access, In-room safe, Cable TV channels and Large writing desk.
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DELUXE ROOMOur Deluxe Room, 31sqm, provide nice view with private balcony, fixture bathroom, complemented by facilities and amenities to cater for the international business and leisure travelers.
Room type : Deluxe Room
Number of rooms
: 54
Room features
: Air-conditioning, Coffee / Tea making facilities, Private Bathroom, Balcony, Hot and cold water, Mini-bar, Internet access, In-room safe, Cable TV channels and Large writing desk.
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ROOM TARIFFALL RATE ARE IN USD
Room Type Public Rate Selling Rate
Nett Rate Promotion Rate Extra Bed
Deluxe Sgl/Twn City View USD 120 USD 75 USD 60 USD 20
Deluxe Sgl/Twn Pool View USD 140 USD 80 USD 65 USD 20
Deluxe Sgl/Dbl Pool View USD 140 USD 80 USD 65 USD 20
Deluxe Family USD 200 USD 140 USD 110 USD 20
Check in 2:00pm and Check out 12:00pm
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ROOM FEATURE Air-conditioning with individual remote
control 24-hour room service Twice-daily housekeeping service Making-up mirror Business desk In-room internet access (Wireless) In-room safe Bathrobes Bathtub Disposal slippers Hair dryer Cable TV channel Mini-bar Tea/Coffee making facilities Laundry and dry cleaning service Wake-up call
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GUEST SERVICES Business Centre Airport Limousine Service Concierge Service Car Parking Gardens and Pool View Restaurants and Lounge & Bar 24 hours Room Service Laundry and Dry Cleaning Service Flower Arrangement• Fitness Centre 67 sqm Outdoor Swimming Pool 120 sqm Indoor Swimming Pool
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RESTAURANT & BAR
Lobby Sokha Roth Lounge Bar Poolside Chhok Roth Restaurant
picture
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THE CHHOK ROTH RESTAURANT
Opens daily
06:00 - 22:30
The restaurant is
located on the
ground floor of
SOKHA ROTH
HOTEL and the front
of receptionist and
the left hand next to
the swimming pool.The restaurant offers an innovative a la carte menu, European buffet breakfast and theme buffets (upon request). The Cuisine blends and local foods, creating an exciting dining experience
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FITNESS CENTRE
Operation Hour
06:00 – 21:00
Located on the first floor with of TAB, next to the hotel swimming pool.
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HOTEL POOLOpen:
7:00 – 20:00
Depth: 1.80 m
Length: 18 m
Width: 8.70 m
Total Size: 150
m2
Serving freshly squeeze air & especial arts, based to the west side building with quiet.
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GENERAL TERM
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WORKING HOURSBeing a service industry, Hotel provides 24 hours service. Staffs are required to follow the working hour that determine by the Management. Generally, the working hours are as follows:
CATEGORY WORKING HOURS
1.Administation StaffMonday – Saturday: 08am – 05pm
2. Front & Back House, Divided into three shifts and split shift:
a.Morning Shift
Started work 05:00am – 10:00am Finished work 02:00pm – 07:00pm
b. Afternoon Shift
Started work 12:00pm – 03:00pm Finished work 09:00pm – 12:00am
c. Night Shift
Started work 09:00pm – 11:00pm Finished work 06:00am – 08:00am
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REST DAYAll employees are entitled to a rest day per week. Should a Public Holiday fall on a rest day, the following day thereafter shall be substituted as the Public Holiday.
Category Rest Day
Administrative Staff Sunday
Front & Back Office Any day rostered by the immediate Superior.
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HANDLING COMPLAINTS – 5 STEPS FORMULA
Listen Take NotesApologize Take Action Follow up
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PROCEDURE IN CASE OF FIRE
If you discover a fire:
If the fire is first discovered, check the “Break-Glass” to activate the fire alarm
Go to the nearest telephone, call to extension no. “O” and the department concern.
Identify yourself by name and department. Explain the exact location of the fire or smoke. Describe the extend of the fire or smoke, if any.
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Any Question
?
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Thank you for participation