Sogeti Switzerland Presentation 2008

Copyright 2008 Sogeti. All rights reserved. Proprietary and Confidential.

Sogeti Switzerland 2008

Corporate Presentation”Think global. Work local.”


Agenda

• The Sogeti Group> Facts & Figures

• Sogeti in Switzerland> Since 1968

• Core technologies> 2 strategic Alliances

• Distributed delivery> Offshore capabilities

• Service offering> Business Intelligence> Web Technologies> Microsoft Infrastructures Transformation> Project Management Services> Software Control Testing


The Sogeti GroupFacts & Figures


The Organization

• Capgemini group> 4 disciplines and 2 brands> € 7.700 Billions > 80’000 employees

Business Transformation

Economic Performance Improvement

“Big deals” IS

Business Process Outsourcing

Design & Integration of Enterprise Solutions

Technological Transformation Program

Answer to all IT needs that require Proximity:

* Technical Assistance * Small/Medium Projects

* Maintenance

18’000 employees


Geographical Presence

A workforce of 18,000 staff spread over 200 locations

Sweden 700

Benelux 3’500France 9’000

Spain 2’000Germany 100

Switzerland 100USA 2’500

Offshore India 17’000


3 Business Lines

55%€ 720M

30%€ 390M

15%€ 200M


Sogeti Switzerland”Since 1968.”


Facts & Figures

• One of the main Swiss Integrators with:> 4 Agencies in Geneva, Lausanne, Basel and Zurich> +100 people> Up-to 20 MCHF Revenue

• Engagement model:> Consulting (50%)> Fixed Time, Fixed Price (30%)> Service contract with SLA (20%)

• Distributed Delivery (RightShoreTM):> Onshore (Switzerland)> Nearshore (Spain, France, Eastern countries)> Offshore (India)


I3: our DNA

Innovation> Improve our Value-proposition to our clients by mastering emerging

technologies, conceiving state-of-the-art solutions and so “shaping the industry”

Intimacy> Improve our Proximity to our clients and build stronger, longer, deeper

relationships

Industrialization> Improve our Competitiveness to our clients by industrializing the way

that we do projects in a common and coherent approach across ourbusiness


Service OfferingHow Sogeti Switzerland is organized

Application Services

WebTech CCPortal/InternetApplication Dev.Web Analytics

Duet

BI CCBI RoadmapMgt cockpit

Campaign MgtReporting factory

Infrastructure Services

MIT CCOptimization (OIM)Virtualization (SofGrid) Migration (XMP)

IM CCDistributing

Computing ServicesCentralized

Computing Services

Project Management ServicesConsulting, Tool Implementation, Run

Testing ServicesTest Mgt Approach (TMap®), Test Process Improvement (TPI®), Testing Factory


Sogeti Switzerland:A Business oriented company

• Deep understanding of our clients’ business specificities• Verticals composed of dedicated high professionals:

> (FS) Financial Services > (TL) Telco - Utilities> (LS) Life Science > (MN) Industry / Manufacturing


Core Technologies2 Strategic Alliances


Worldwide Microsoft Alliance

• Strategic:> Revenue 201 M€> Share of our business 17.2%> Growth 28%

• Strong:> 4000+ Microsoft consultants in 12 countries> Heavy investments in training and readiness> Executive Commitment between MS & Sogeti> Alignment of sales force with Microsoft solutions

• Successful:> Global Systems Integrator of the Year 2004

“Sogeti is a valued and trusted Alliance for Microsoft that has proven to drive growth for both companies and with our continued strong and mutual commit to align on key solutions that drive value for our customers, we will realize even more growth in the future.”

Peter Boit, Vice President, Enterprise Partners, Microsoft Corporation

“Sogeti is a valued and trusted Alliance for Microsoft that has proven to drive growth for both companies and with our continued strong and mutual commit to align on key solutions that drive value for our customers, we will realize even more growth in the future.”

Peter Boit, Vice President, Enterprise Partners, Microsoft Corporation


Worldwide IBM Alliance

• Strategic:> Revenue 310 M€> Share of our business 14.6%> Growth 30%

• Strong:> 3000+ trained consultants in 12 countries> One of the 6 Managed IBM System Integrator World Wide> Mainframe Academy & Websphere Competence Centers

• Successful:> 2007, IBM Partner World Beacon Award for Overall Technical Excellence> 2008, IBM Partner World Beacon Award for Rational

“Recognized by the Beacon Awards, Sogeti Group has worked closely with IBM and its Business Partners to provide clients with innovative solutions that solve real business issues, Sogeti Group has set the standard for business excellence by delivering unique solutions as well as high customer satisfaction."

Ravi Marwaha, General Manager, IBM Global Business Partners

“Recognized by the Beacon Awards, Sogeti Group has worked closely with IBM and its Business Partners to provide clients with innovative solutions that solve real business issues, Sogeti Group has set the standard for business excellence by delivering unique solutions as well as high customer satisfaction."

Ravi Marwaha, General Manager, IBM Global Business Partners


Distributed DeliveryOffshore Capabilities


Capgemini India - Overview

SNAPSHOT• Present in India for 10 years• Largest European Player• Serving over 400 clients – HSBC,

Lucent, EADS, GM, France Telecom

• Services spanning Consulting, Technology, Outsourcing, and Local Professional Services

• 24x7 operations• Centre Certifications include – SEI

– CMMi Level 5, ISO 9001:2000, ISO 27001, and SAS 70 certified / assessedIndustrialized Delivery ApproachIndustrialized Delivery ApproachTechnological Technological CentersCenters of Expertiseof ExpertiseSector / Industry based capabilitiesSector / Industry based capabilities

40,000 by 2010

17,500+ 22% of Group Employees in India 17,500+ 22% of Group Employees in India

Mumbai (5,500)

Hyderabad (2,200)

Chennai (1500)

Bangalore (2,500)

Kolkata(800)

Pune(5,200)

All centers are CMMi Level 5 and BS 7799 certified


Sogeti India

• Established in Mumbai since 2005• +600 people focused on 3 strategic

offers:> Managed Testing Services> Application development/management (Microsoft

& Java)> Infrastructure services, especially Desktop

solutions using SoftGrid technology


Sogeti India Key Differentiators


Service OfferingBusiness Intelligence


BI Service Offering OverviewHow to tackle the industry challenges with BI?

Business Business IntelligenceIntelligence

Marketing & Sales•Customer insight•Marketing automation / Campaign management•Call center management•Portfolio management•Sales Force management

Marketing & Sales•Customer insight•Marketing automation / Campaign management•Call center management•Portfolio management•Sales Force management

Finance•Budgeting•Actual vs. Forecast analysis•Narrative process•Finance performance

Finance•Budgeting•Actual vs. Forecast analysis•Narrative process•Finance performance

Production & Logistics• Supply chain management• Production management & optimisation• Delivery follow-up

Production & Logistics• Supply chain management• Production management & optimisation• Delivery follow-up

Human Resources• Organisation and Governance• Career management• Resource planning

Human Resources• Organisation and Governance• Career management• Resource planning

Executive / Top management•Management cockpit•Balanced Scorecards

Executive / Top management•Management cockpit•Balanced Scorecards

CampaignManagementCampaignManagement

Webanalytics @

Enterprise& Finance performance

Reportingfactory

BI roadmapdefinition

Technical assistance


BI RoadmapHow to improve your BI capabilities and services?

Data Sourcing & Strategy

High LevelSource Data

Analysis

High LevelData Quality

Issues

ExternalData

Sources

Business Needs Assessment

Business Drivers & ObjectivesValidation

Gap Assessment

Cause & Effect

Modeling

ExecutiveDesign

Workshop

IdentifySolutionNeeds

Decision Support Definition

FunctionalRequirements

Measure Definitions

Analytical& Reporting

Needs

Data Definition

High LevelData Model

Granularity,Currency &Retention

High LevelVolumetrics

Pro

ject S

tartu

p

Project Charter

Project Plan

Project Kick-Off

Roll-O

ut

Pla

n

PhasedRoll-OutVision

Project Plan

Phase 1

ProjectScope

Phase 1

Visual Prototype

Develop Functional

Outline

DevelopVisual

Representation

ConductIterativeReview

Value Proposition

Identify KeyBus Issues

& Drivers

Validate,Prioritize

Needs

CreateValueProp

Technology Definition

DefineTech Reqs

TechSizing &Scoping

Tech Arch.

Infrastructure Definition

Business Situation Assessment Business Solution Proposal


Enterprise & Finance PerformanceHow to improve and manage Performance?

• Our Executive dashboarding solution is positioned as an additional and integrated BI component that enables to:

> Present periodically your Corporate results through a synthetic, user friendly and interactive Executive Cockpit based on predefined Templates

> Customize your presentation and highlight specific events, alerts and results> Answer questions using query and “drill-down” functionalities directly in your PPT> Simulate interactive “What-If” scenarios in your PPT> Publish automatically on the Internet/Intranet


Data WarehousingHow to transform data into decision?

• Key business challenge> Data collected from different operational systems, often divided into “information silos ”> Lack of cross-functional projects focused on added value for the Enterprise

• How to meet these challenges? Develop an Enterprise Data warehouse

Operational Data Stores

Central store, Hub, Clearing house

Data Marts

Transaction Systems Operational Data

Replication

IT Users

Business Users

Enterprise data Warehouse: Combines ODS, Warehouse, Logical Data Marts

IntegratedEnterprise

DataWarehouse


Campaign ManagementHow to automate Marketing campaigns?

Integrate Customer insight• Customer data-mart within Business Intelligence platform• Customer data mining and targeting activities led by Business

Integrate Customer insight• Customer data-mart within Business Intelligence platform• Customer data mining and targeting activities led by Business

Centralize process & solution• Align Business processes to centralize all communication and campaigns to Customers• Centralize and integrate solution with BI and channels

Centralize process & solution• Align Business processes to centralize all communication and campaigns to Customers• Centralize and integrate solution with BI and channels

Centralize Customer interaction• Customer Contact strategy• Control of commercial pressure for each Customer with all contact channels

Centralize Customer interaction• Customer Contact strategy• Control of commercial pressure for each Customer with all contact channels

Integrate Channels• Outbound: Store, Web, Telemarketing, SMS, e-mail, mail …•Inbound: limited to Customer care when relevant

Integrate Channels• Outbound: Store, Web, Telemarketing, SMS, e-mail, mail …•Inbound: limited to Customer care when relevant

Campaign reporting• Campaign execution (% reachibility, acceptance ..)• Campaign ROI and Marketing performance

Campaign reporting• Campaign execution (% reachibility, acceptance ..)• Campaign ROI and Marketing performance


Reporting FactoryHow to industrialize BI processes?

• Based on our experience in Switzerland, we developed a unique offer “Reporting factory“ to help our client achieve their objectives:

> Share a unique company-wide Reports and Objects Repository> Organize the report production (process, KPIs, …) more than work on technologies> Services Oriented BI Architecture

P1 P2 P3

Quality management

•Decision•SLA•KPI•Cost•Priorities

•One unique format•Data access / security via Portal•One unique data repository•Easy Reports Management

•All repport request•Cross functional•Focus on Business Requirements andServices not on techno

management

Resource planningCosts

Templates

Users

Organisation

Process

Infrastructure

Plan & prioritiesKPIs, SLAsCosts

Software editor support

•BI (BO, Crystal, SAP BW, Cognos,....)•Data Access Strategy (EAI, ETL,SQL View,...)

BusinessRequirements

Reports Dashboards

Reporting factory

Performance


Service OfferingWeb Technologies


Corporate Portals

PortalPortal

• Not only behind the main communication vector for the corporate identity, portals are meant to become the single Point of Access to the Information Systems

• Sogeti’s approach is based on the varsity of the customers’ needs:

> Dashboards and balanced scorecards for management

> Business applications for knowledge networkers

> Information discovery for all employees> Personalization> Content targeting> Easy-to-use day to day functionalities such

as contribution, colleagues search, RSS etc.


Collaboration

• Getting the members of a organization to collaborate takes more than tools.Sogeti brings experience and a long term engagement to help its customers overcome the « collaboration challenge ».

• We offer a complete corporate collaboration guidance

> State of the art tools and technologies> Capacity planning> Governance plan and tools> Iterative deployment> Release plan> Communication plan> Change management> Continuous evolution


Application Development

Thank to the industrialization of its developmentprocess, Sogeti supports the complete Life cycle of its custom solutions.

Benefits> Development time optimization> Development costs reduction> Simplification and consolidation of technical

solutions> Seemless business requirements inclusion> Development standards> Packaging and continuous build

With the RightShoreTM model, we will help you determine the best approach for your custom applications:

> Onshore (CH), > Nearshore (FR, SP, …) > Offshore (India) capabilities


Web AnalyticsHow to monitor Web sites and generate revenues?

• Planning your Web Analytics Strategy> Defining the business and operational Processes> Defining the metrics and KPIs you need> Choosing the right tool

• Reporting> Implementing the metrics tool> Implementing the tags in your web site> Implementing the reporting (canned reports and ad hoc Dashboards)

• Analysis> Generating reports> Insights> Recommendations


Service OfferingMicrosoft Infrastructure Transformation


Microsoft Infrastructure Optimization How to leverage on MS Infrastructures?

• Common program between Microsoft and Sogeti to analyze the maturity level of infrastructures deployed within our customers’ environments

• MOI is based on predefined materials, all are customised and detailed regarding your environment

• Benefits> Evaluate maturity level of your environment> Highlight the most important and the most interesting improvement areas> Run projects with goal to optimize your infrastructure> Make your everyday tasks more easily, while improving service quality, flexibility and availability> Reducing costs: savings from 8% to 36 % in IT budgets regarding capabilities involvedCheck List de pré évaluation d’un

client

INFORMATIONS INTERNES ent Entretien interne le

Entretient avec :

A RTA

C Autres

Informations Complémentaires : …..

INFORMATIONS PROVENANTS DE MICROSOFT Nom de l’ATS en charge du client

ordonnées de l’ATS

e client a-t-il déjà eu une présentation de l’IOI

Y a-t-il déjà eu une évaluation

du niveau IOI

eau dans L’IOI

Basique Standardisée Rationnalisée Dynamique Sécurité et

Réseau Gestion

des identités et

accès

Gestion des postes de travail

et serveurs

Protection des

données

Processus de support

des services

étails sur les iciels présents hez le client

Informations Complémentaires : …..

Offre « Optimisation des Infrastructures Microsoft »

Sécurité, réseaux et supervision

4550

3540

70

100

0102030405060708090

100

inventaire systèmed'exploitation

stratégie télédis tribution logiciel mobilité

Poste de travail e t serveurs

1 - Basique

2 - Standard

3 - Rationnel

4 - Dynamique

Identités et accès

Protection des

données

Sécur ité et réseaux

Processus de support de serv ices

Graphe de maturité IOIPositionnement dans le modèle IOI

Maîtrise des sauvegardes et restaurations sur les serveurs critiq uesContrôle des do nnées utilisate urs

Administrati on centra lisée des sauvegard esTests réguliers d e restauratio n

Administration man uel lePolitiq ue minimale de gestion d es accès

Automatisation des patchsImages standar ds pour l es postes de travai lSupervis ion com plète des serveurs critiq ues

Inventaires et insta llati ons automatisésStratégie d’images par couchesSécurisati on des postes nomad es

Gestion des cap acitésAutomatisation de l’adm inistration des postes noma des

Identification central isée des utilis ateurs

Automatisatio n de la sécuritéAdministrati on partiel lement centralis ée

Administrati on totalement centraliséeAuthentificati on des accès externes

Anti-virus sur tous les postes de travai lPare-feu centraliséServices réseau de b ase

Accès distants sécurisésPare-feu sur les p ostes nomad esRésea u sans fil sécur isé

Automatisation totaleFonction de quara ntain eCentral isation des journaux de sécurité

Sécurité et Réseau

Gesti on des identités et accès

Gesti on des pos tes de trav ail et serv eurs

Protecti on des données

Processus de support des serv ices

Pas de standar dsSécurité no n exha ustive

Pas de poste de travail standard, plusieurs imagesPas de gestion centralis ée

Sauvegardes et restaurations non éprouvéesDonnées util isateurs dispers ées

Processus inform elsPas de SLA

SLA validéService Desk centralis éGestion des inc idents et problèmes conform e aux meill eures pr atiques ITIL

Changements et configur ations g érés selon les meil leur es pratiq ues ITIL

Tablea ux de bor d de gestion d es services

Synchronisation des donn ées util isateursSauvegardes d isqu es àdisques

Forces

Faiblesses

Processus

Réseau sans fil

sécurisé

Sécurité automatisée

Pare feu centralisé

Pas d’images standards

Pas de sauvegardes éprouvées

Pas de gestions des incidents

Pas d’identification des utilisateurs

Supervision des serveurs critiques

Pas de gestion

centralisée

Contrôle des données

utilisateurs

Identités et accèsSécurité et réseau Poste de travail Données Processus

Pas de standard

SLA validé et opérationnels

Forces et faiblesses identifiées

RationnaliséeRationnalisée

Accès distants sécur isés,Pare feu su r les portab les,Réseau sans fil sécu risé,Auto matisat ion de la sécurit é,Inven tair es autom atisés,Instal lati ons aut omat isées,Sécur isation des p ortab les,Adm in istration cent ral isée.

Pare feu ce ntra lisé,Ident ificat ion ce ntra lisée,Auto matisat io n des patchs,Contrô le des do nnées,SLA val idé,Applicat ion des normes ITIL.

Sécur ité non ex haus t ive,Adm inistration ma nue ll e,Pas de ges tion cent ral isée,Processus info rmels.

Objectif :Accéder le plus rapidement possible

À l’étape Dynamique

Objectif : Vérifier le niveau d’architecture actuel vs modèle IOI de Microsoft

Standardisée

Basique

Dynamique

Automatisat ion tota le,Fonction de q uaranta ine,Adm inistration cent ral isée,Aut hent ificat ion des accès,Ges tion des capacités,Synch ronisation des d onnées,Tableau de bord des services .


XMP (eXcellence in Migration Projects)How to secure your future VISTA migration?

• A fixed price offer bringing you a predefined set of results:> Customized documents in order to design laboratories, tests plan, migration plan, imaging factory,

packages factory, …> A customized project plan> Project teams definitions, Project risks definitions> An estimation of effort, duration and budget> Customized project management tools and methods> ...

• … all the necessary expertise transfer on both technical and project management areas so that your VISTA Migration Project will be well defined and could start on the right track


SoftGrid OffshoreHow to virtualize application at low cost?

• SoftGrid (acquired in 2006 by Microsoft) is a cutting edge technology that managed to be the only applications virtualization solution suitable for business environments

• Sogeti CH aims so to remove the SoftGrid TCO barrier by offshoring the most expensive part of an application virtualization project: repackaging (as known as “sequencing”)

Local Professional Services to fulfill local needs:• infrastructure (SoftGrid platform to install)• integration (Active Directory, Software delivery, Citrix, …) • training, maintenance and support•Front Office service delivery management

Switzerland: Customer ⊕ Sogeti SoftGrid Front Office

Sogeti SoftGridBack OfficeAll others

Sogeti entities worldwide

Mutualization


Service OfferingProject Management Services


Components

• Since “real life” issue can occur at any stage or phase of a program or Project we have defined the PMS Offering in a way that we can help clients to improve their project-based way of working at any step in a program’s/project’s lifecycle


Program & Project Mgt TechnologyThe Microsoft example

EPM 2007


Service OfferingSoftware Control Testing


Test Management approach (TMap®)How to structure software testing and why?

Preparation Specification Execution Completion

Planning

Control

Spec Exec CompPrep

Ctrl

Plan

Infra

Setting up and maintaining infrastructure

What is TMap®?Proven, result driven test method4 essentials: business driven test management, total testprocess, tool set, adaptiveEarly involvement of testing in the development lifecycle

What is TMap®?Proven, result driven test method4 essentials: business driven test management, total testprocess, tool set, adaptiveEarly involvement of testing in the development lifecycle

Why (structured) testing?Business demands quality of systems, applications/packagesTesting is crucial for proven qualityTesting > 30% of total costs of new developmentTesting > 60% of total costs of maintenanceUS survey: $ 60 billion / year lost due to insufficient testing

Why (structured) testing?Business demands quality of systems, applications/packagesTesting is crucial for proven qualityTesting > 30% of total costs of new developmentTesting > 60% of total costs of maintenanceUS survey: $ 60 billion / year lost due to insufficient testing

ResultClient has maximum grip on test processRight Coverage on right spotWell planned and controlled test processPro-active instead of reactive testingHigher software quality at lower costs

ResultClient has maximum grip on test processRight Coverage on right spotWell planned and controlled test processPro-active instead of reactive testingHigher software quality at lower costs

FactsTMap = accepted test management standard.Book available in several languages, > 60.000 copiessoldR&D on TMap resulting in variations and add onsMore than 1.400 Sogeti test professionals worldwide

FactsTMap = accepted test management standard.Book available in several languages, > 60.000 copiessoldR&D on TMap resulting in variations and add onsMore than 1.400 Sogeti test professionals worldwide


Test Process Improvement (TPI®)How to improve software testing and why?

What is TPI®?Generic model for assessing test maturity and guidelinefor improving test processesPredefined key areas and levelsEnables stepwise improvement of testing Provides practical improvement suggestions

What is TPI®?Generic model for assessing test maturity and guidelinefor improving test processesPredefined key areas and levelsEnables stepwise improvement of testing Provides practical improvement suggestions

Why process improvement?Software processes improvement initiatives (CMMi)Demand for better controlled, low cost, flexible, quick, andhigher quality testingInsufficient collaboration between parties

Why process improvement?Software processes improvement initiatives (CMMi)Demand for better controlled, low cost, flexible, quick, andhigher quality testingInsufficient collaboration between parties

Result (TPI survey)66%: TPI leads to better software quality / less failure inproduction 81%: TPI enhances control of the test process88%: TPI ROI is (very) good

Result (TPI survey)66%: TPI leads to better software quality / less failure inproduction 81%: TPI enhances control of the test process88%: TPI ROI is (very) good

FactsTPI = worldwide most used model for test processimprovement Book available in many languagesReferences: Nokia, Intel, Microsoft, Philips, Vodafone,ING, …

FactsTPI = worldwide most used model for test processimprovement Book available in many languagesReferences: Nokia, Intel, Microsoft, Philips, Vodafone,ING, …

K e y a r e a / S c a l e 0 1 2 3 4 5 6 7 8 9 1 0 1 1 1 2 1 3

1 T e s t s t r a t e g y A B C D

2 L i f e - c y c l e m o d e l A B

3 M o m e n t o f i n v o l v e m e n t A B C D

4 E s t i m a t i n g a n d p l a n n i n g A B

5 T e s t s p e c i f i c a t i o n t e c h n i q u e s

A B

6 S t a t i c t e s t t e c h n i q u e s A B

7 M e t r i c s A B C D

8 T e s t a u t o m a t i o n A B C

9 T e s t e n v i r o n m e n t A B C

1 0 O f f i c e e n v i r o n m e n t A

1 1 C o m m i t m e n t a n d m o t i v a t i o n

A B C

1 2 T e s t f u n c t i o n s a n d t r a i n i n g A B C

1 3 S c o p e o f m e t h o d o l o g y A B C

1 4 C o m m u n i c a t i o n A B C

1 5 R e p o r t i n g A B C D

1 6 D e f e c t m a n a g e m e n t A B C

1 7 T e s t w a r e m a n a g e m e n t A B C D

1 8 T e s t p r o c e s s m a n a g e m e n t A B C

1 9 E v a l u a t i o n A B

2 0 L o w - l e v e l t e s t i n g A B C

Increasing Maturity


Managed Testing ServicesHow to outsource Testing functions and why?

TMap Factory® is a permanent test organisation, ready to take test assignments within a set timeframe and budget, using the RightShoreTM capabilities of the Capgemini Group (especially Indian facilities)

Advantages• Optimal use of scarce expertise• Reliable test product quality • Brief start-up period• Continuous improvement of the test process

embedded in the organisation• Consolidation and development of experience• Advance insight into costs and lead time

• Standard test process (TMap)• Integrated use of test tools• Single-point-of-contact • Service contract and Generic Master Test Plan

for each customer


Sogeti SwitzerlandGeneva Rue du Port 12022.879.16.50

LausanneRue du Petit-Chêne 38021.321.60.80

BaselElisabethenstrasse 23061.261.75.80

Zurich Leutschenbachstrasse 95061.261.75.80

www.sogeti.com

Sogeti Switzerland Presentation 2008

Technology

Transcript of Sogeti Switzerland Presentation 2008