SoftwareAG- Leveraging Intelligent Business Operations
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Transcript of SoftwareAG- Leveraging Intelligent Business Operations
©2013 Software AG. All rights reserved. For internal use only
1 |
Leveraging
Intelligent Business Operations
Patrick Shields Chief Technology Officer (CTO): Africa
to improve Process Visibility & Customer Experience
©2013 Software AG. All rights reserved. For internal use only
2 |
Introduction to Software AG
Use IBO to Improve Customer Experience
Intelligent Business Operations (IBO)
Questions & Answers
Leverage Existing IT
Investment
Build Adaptability into
Your Business
Align IT & Business
Operations to Strategy
Process Excellence Concepts
©2013 Software AG. All rights reserved. For internal use only
3 |
Software AG Introducing
the Process Excellence Company
©2013 Software AG. All rights reserved. For internal use only
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44 Years of Success: Creating Digital Enterprises
©2013 Software AG. All rights reserved. For internal use only
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Customers in 70 Countries Worldwide
12/12/2013 5
©2013 Software AG. All rights reserved. For internal use only
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Concepts Process Excellence
A Quick Overview
©2013 Software AG. All rights reserved. For internal use only
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“It is not the strongest
species, nor the most
intelligent that survive,
but the ones that are
most adaptive to
change” Charles Darwin
©2013 Software AG. All rights reserved. For internal use only
8 | 12/12/2013 8
What building
blocks for
Change are available to
you in your
company?
©2013 Software AG. All rights reserved. For internal use only
9 | 12/12/2013 9
The Digital
Enterprise Model
©2013 Software AG. All rights reserved. For internal use only
10 |
What is IBO? Intelligent Business Operations
Do I want it? Do I need it?
©2013 Software AG. All rights reserved. For internal use only
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BIG DATA SOCIAL
MOBILE CLOUD
User Collaboration
Intelligent Business
Operations
Applications & Partners
Integration Backbone
Business Processes
Databases Custom Apps Partners Legacy Cloud/SaaS
High Performance
Messaging
SERVICE ENABLEMENT
& GOVERNANCE
webMethods IBO: An Overview
©2013 Software AG. All rights reserved. For internal use only
12 |
Why Intelligent Business Operations?
Process Analysis and Design
for Process Improvement
Business Management
Business Operations
Applications CRM ERP SCM HR
BPMS/ESB
Intelligent Business Operations
Situation awareness for better and faster
operational decisions
External Sources
©2013 Software AG. All rights reserved. For internal use only
13 |
What keeps a Savvy Business User up at night?
• Business activities or transactions failing or taking too long
• Not understanding why this is happening
• Not getting automatically notified of problems
• Wasting time searching multiple reports for the relevant data nuggets
• No way to predict potential issues or opportunities
• No way to PRO-ACTIVELY do the right thing
©2013 Software AG. All rights reserved. For internal use only
14 |
Improve Response Time to Problems & Opportunities Link real-time insights with the right actions
Valu
e
Business event
Data captured
Information delivered
0
Time
SOURCE: Richard Hackathorn – The BI Watch: Real Time to Real Value
Action time
Action taken
©2013 Software AG. All rights reserved. For internal use only
15 |
Intelligent Business Operations (IBO)
Observe Decide Act
D E C I S I O N P R O C E S S
Environment and Influencers
Data
Context Improve
Automate
Sensors Apps & Systems
Public API
SaaS APPS
©2013 Software AG. All rights reserved. For internal use only
16 |
webMethods IBO Platform
V I S U A L I Z AT I O N & A C T I O N S
• Dashboards
• Real-Time Insight
• Proactive Alerts
• Automated Actions
• Mobile Anywhere
P R O C E S S
• Statistical Norms
• Real-Time & Historic KPIs
• Process Monitoring
• Event Management • Process Mining
• Process Analytics
C O L L E C T D ATA F R O M A P P L I C AT I O N S
PARTNERS ERP, CRM SaaS SOCIAL MOBILE
©2013 Software AG. All rights reserved. For internal use only
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Benefits of webMethods IBO Platform
Improve
RESPONSE TIME to issues, problems & opportunities
Increase
VISIBILITY into operations across silos
Increase
QUALITY of decisions and processes
Increase
TRANSPARENCY into KPIs that matter to you
©2013 Software AG. All rights reserved. For internal use only
18 |
IBO Use Cases focus on Operational Decisions
Time to
Decide
& Act
Decision
Type
Business Reviews
Alliances Strategy
Markets and Products
Business Planning
Products & Price
Cost of Goods Sold
Cost-Benefit Analysis
Quality of Service/
Customer Satisfaction
Order & Payment Tracking
Partner SLA Tracking & Management
Credit Approval Management
Exception Management
Theft Detection & Prevention
Insurance Claim Processing
Customer Experience Management
Inventory & Asset Tracking
Business Process Monitoring
Dynamic Resource Management
Use
Case
s
Years Months Weeks Days Hours Minutes Seconds
Strategic & Tactical Operational
©2013 Software AG. All rights reserved. For internal use only
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IBO Solution – at a Glance Prescriptive Deliverables Process –KPIs – Dashboard - Alerts
Best-in-class
Templates
& Measure
What Matters
Delivery
Methodologies IBO Program
Workbook provides
quality &
repeatability
Industry Expertise Manufacturing, Retail,
Financial Services,
Energy & Utilities, Life
Sciences, Government
Content in Context Operational & Process data
Partner
Network Subject Matter
Expert &
Implementation
Partners
©2013 Software AG. All rights reserved. For internal use only
20 |
VISUALIZATION, EXPLORATION, ACTION
• Dashboards
• Real-Time Insight
• Proactive Alerts
• Automated Actions
• Mobile Anywhere
webMethods IBO Platform Architecture
External Sources
Action
Framework
EVENT BUS
Business Operations
BPMS ESB
ANALYTICS
ERP, CRM SaaS
Event Management
Process Discovery/ Historic KPI`s
Business Activity Monitoring
Real-Time Data Analytics
Common User Interface
IN-MEMORY
Event Persistence
©2013 Software AG. All rights reserved. For internal use only
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Leverage Business Activity Monitoring (BAM) &
Event Driven Architecture (EDA)
MashZone / Presto Event Processing
webMethods
BPM
Event Bus
©2013 Software AG. All rights reserved. For internal use only
22 |
Using IBO Improve Customer Experience
A Supply Chain Use Case
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23 |
Real-time Visibility into Business Operations is Key
INVOICE DELIVERED
COMPONENT ORDERED
STOCK DECREMENTED
ITEM PICKED
ADVANCED SHIPPING NOTICE
PALLET LOADED
ROUTE CREATED
CUSTOMS CLEARED
STOCK INBOUND
ORDER FULFILLED
Consumer DELIVERY SIGNED
ETA NOTIFICATION
eCommerce Site ORDER CREATED
Warehouse
Retailer
In Transit
Component Distributor
Part Manufacturer SOURCE MATERIAL
Final Assembly
Product
Delivery
Delivery
Order
Product
Shipment
Warehouse item
Product
©2013 Software AG. All rights reserved. For internal use only
24 |
The Value of End-to-End Visibility Complex business processes are supported by multiple, disparate systems…
TMS ERP WMS CRM B2B
A
B
C
D
J
E
F
G
H
Multiple systems with multiple stress points…
I
©2013 Software AG. All rights reserved. For internal use only
25 |
Increase Transparency into KPIs that matter to you
CONTEXT
know where you
are in the process
VELOCITY
Cycle Time
Distribution
QUALITY
displays Alert count and
distribution
VELOCITY displays Cycle
Time Distribution
VOLUME & VALUE
display the Order and
Revenue “heartbeat”
Time & Region
Filters target scope
FOCUS
filters constrain
scope
©2013 Software AG. All rights reserved. For internal use only
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18-30 hour advanced notice
vs. a typical ERP & Excel
reporting
Identify Early Predictors & Take Action
KPI Calculations: • Lead Time Failure (predictive indicator)
• Failed Delivery (after the fact trends)
KPI Calculations:
• Lead Time Failure (predictive indicator)
• Failed Delivery (after the fact trends)
Filters: • Product
Line
• Platform
Visibility of all Units
sold by Regional
Distribution Center
©2013 Software AG. All rights reserved. For internal use only
27 |
Invoice Processing | Exception Handling
Exceptions Dimensions
• Waiting for Core Credit
• Unable to match PO Line
• Tax Issue
• PO Closed
• Price discrepancy
• No Goods Receipt…
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Improve Cash Conversion Cycle by Providing Visibility Across Silos
Show Me the Money Get the Work Do the Job Create the Invoice
Quote Create the
Invoice Sales Order Enquiry End of Job Revenue
Booked
Invoice
Delivered Invoice
Payment
©2013 Software AG. All rights reserved. For internal use only
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Monitoring Deliveries with Partners – “One View To Rule Them All”
Infrastructure Operations 3PL Responsiveness
©2013 Software AG. All rights reserved. For internal use only
30 |
Research Google IBO. Read up
on the concept.
Presentation
Schedule a session
with Software AG to
discuss IBO
Road Map Determine if IBO is
for you and Get
Started!
So What’s Next?
Patrick Shields Chief Technology Officer (CTO): Africa
Email: [email protected]