Software Maintenance
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Software Support Services Software Maintenance, Enhancement, and Support (ME&S) Overview e MTS Soſtware Maintenance, Enhancement and Support (ME&S) agreement is a simple, cost-effective way to keep your organization’s vital test systems updated and optimized for long-term performance. Receive all soſtware maintenance updates and feature upgrades, downloadable through the convenient MTS Echo Portal. Includes access to the MTS Echo Equipment Monitoring tools; lab personnel can view real-time test system status messages from any web-enabled device, and set up alerts to notify the instant a test requires attention or reaches a defined status. A tuition-free training package is included for 1 seat in up to 2 courses of your choice during each 12-month increment of the contract period. You’re also entitled to priority Tier 1 and Tier 2 technical support. e package of benefits included in this ME&S Agreement will help ensure long-term strategic success for MTS customers. Position for the Future Test system technologies change and improve rapidly in today’s world, driving improvements in efficiency, productivity, and reliability. ME&S positions your business to take full advantage of technology improvements as an MTS customer, with instant access to all critical maintenance and feature upgrades released by our soſtware engineers over time. Instant Access to MTS Echo Portal ME&S customers are provided access the latest soſtware maintenance and feature updates on the MTS Echo online portal. ese updates are included as part of the ME&S package – instantly accessible for download and installation on the customer’s test system. e MTS Echo Equipment Monitoring tool also enables test engineers and/or lab managers to monitor the operating status of the test equipment in their lab. MTS Echo Equipment Monitoring can be configured to send alerts to interested parties when the status of a test changes, keeping stakeholders updated. e portal also provides access to system manuals, eliminating the need to keep track of disc or paper copies.
Transcript of Software Maintenance
Software Support ServicesSoftware Maintenance, Enhancement, and Support (ME&S) Overview
The MTS Software Maintenance, Enhancement and Support (ME&S) agreement is a simple, cost-effective way to keep your organization’s vital test systems updated and optimized for long-term performance. Receive all software maintenance updates and feature upgrades, downloadable through the convenient MTS Echo Portal. Includes access to the MTS Echo Equipment Monitoring tools; lab personnel can view real-time test system status messages from any web-enabled device, and set up alerts to notify the instant a test requires attention or reaches a defined status. A tuition-free training package is included for 1 seat in up to 2 courses of your choice during each 12-month increment of the contract period. You’re
also entitled to priority Tier 1 and Tier 2 technical support. The package of benefits included in this ME&S Agreement will help ensure long-term strategic success for MTS customers.
Position for the Future
Test system technologies change and improve rapidly in today’s world, driving improvements in efficiency, productivity, and reliability. ME&S positions your business to take full advantage of technology improvements as an MTS customer, with instant access to all critical maintenance and feature upgrades released by our software engineers over time.
Instant Access to MTS Echo Portal
ME&S customers are provided access the latest software maintenance and feature updates on the MTS Echo online portal. These updates are included as part of the ME&S package – instantly accessible for download and installation on the customer’s test system. The MTS Echo Equipment Monitoring tool also enables test engineers and/or lab managers to monitor the operating status of the test equipment in their lab. MTS Echo Equipment Monitoring can be configured to send alerts to interested parties when the status of a test changes, keeping stakeholders updated. The portal also provides access to system manuals, eliminating the need to keep track of disc or paper copies.
MTS Systems Corporation 14000 Technology Drive Eden Prairie, MN 55344-2290 USA
Telephone: 1.952.937.4000 Toll Free: 1.800.328.2255 Fax: 1.952.937.4515
E-mail: [email protected] www.mts.com
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MTS and RPC are registered trademarks of MTS Systems Corporation within the United States. These trademarks may be protected in other countries. RTM No. 211177.
© 2018 MTS Systems Corporation. 100-218-018a Software ME&S • Printed in U.S.A. • 8/18
World Class Software Training
ME&S customers for RPC® software gain tuition-free access to 1 seat in up to 2 courses of their choice during each 12-month increment of their contract period. MTS software training courses are led by industry experts and provide hands-on learning experiences enabling attendees to become thoroughly familiar with their test system operation. With a broad selection of standard and advanced courses, MTS can meet your specific lab needs. Our regional training centers are in the USA, Korea, and Germany.
Priority Technical Support
Technical issues often require immediate attention to avoid costly downtime, and our responsive and knowledgeable technical support staff is yet another reason why customers chose MTS. ME&S customers have priority access to our Tier 1 and Tier 2 technical support teams, which are committed to same-day response to any phone or email communication.
Simplified Budgeting
An ME&S agreement is the most economical way to maintain your test software over time. Software releases are available to customers without an ME&S agreement, but they must be purchased at list price. Typically, the price of a single upgrade can equal or exceed 2 to 3 years of ME&S coverage. With an ME&S agreement, your annual investment is fixed and all software releases for your system are included free of any additional charge. In addition, new MTS Software Platform releases will be heavily discounted, helping ensure long-term cost savings for loyal ME&S customers.
Enrollment
» Flexible plan options; ME&S agreement can be purchased in 12-month increments, with discounts available for longer term options (up to 5 years).
» ME&S customers will be contacted near the end of the coverage period for renewal.
» An ME&S agreement can be purchased at any time. If customer is on an older software version, catch-up fees may apply to bring the system up-to-date.
» Operating System software and third-party applications are not included in the ME&S.
» ME&S contracts apply to each individual software license. Customers with multiple licenses per test site will cover all licenses under a single ME&S for that site.
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ME&S Benefits
Software Releases Available on MTS Echo Portal1
Priority Technical Support Unlimited Tier 1 Phone/E-mail and Tier 2 Application Engineering Support
Technical Training2 Tuition-Free, 1 seat for up to 2 training courses per 12-month contract period
MTS Echo Equipment Monitoring Proactively monitor test system status in real-time with alerting options
New MTS Software Platforms Discounts available exclusively for ME&S customersPricing Discounts License volume discounts: » 2nd – 20%
» 6th – 35% » 20th – 50%
1 CD available upon request2 Available for RPC® customers only
