Software Customers. Overview Producer of barcode software Founded in 1995 Based in Phoenix, AZ...
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Transcript of Software Customers. Overview Producer of barcode software Founded in 1995 Based in Phoenix, AZ...
Software Customers
Overview‒Producer of barcode software
‒Founded in 1995
‒Based in Phoenix, AZ
‒NetSuite replaced legacy software and spreadsheets
‒Running NetSuite across ERP, inventory, CRM and eCommerce
Challenges
Lowered productivity and increasing operational costs
Challenging to keep up with 25,000 customers
Billing processes suffered from errors and delays resulting from lack of coordination
Remote access was cumbersome
NetSuite Benefits
Cut administrative operating costs by 35%
Reducing outstanding receivables by 80% and the number of past-due customers by 47%
Integrated business processes have eliminated redundant and overlapping customer data
Cut Administrative Costs by 35% While Boosting Productivity
NetSuite gives us the ideal platform for flexibility, from our 360-degree view of the business to our fully integrated application workflows.”
“
Overview‒Business enterprise software company
‒Founded in 2002
‒225+ employees
‒Based in Sydney, Australia
‒Replaced MYOB and spreadsheets
‒NetSuite OneWorld and Financial Planning
Challenges
Couldn’t handle rapid growth with existing software
Needed to consolidate across subsidiaries, while managing 15,000+ customers
Manual currency conversions increased risk of error
NetSuite OneWorld Benefits
Real-time consolidation across 7 subsidiaries based on sales into 138 countries
Automated multi-currency management
Leveraging integrated budgeting and planning
NetSuite OneWorld Helps Enable 200% Growth at Atlassian Software
No one at Atlassian has to maintain NetSuite... and it has allowed us to build a stable and reliable financial platform to support the company
through its dramatic growth.“
”
Overview‒Provider of automated marketing and demand generation software
‒Founded in 1999
‒Based in Vienna, VA
‒NetSuite OneWorld
Challenges
Required multi-entity and global currency management to support rapid growth
Subscription billing model and multi-element contracts meant revenue recognition complexity
Lacked dashboards for clear view into business
NetSuite OneWorld Benefits
Transparent roll-up of operations in six countries and four currencies
Integrated, sophisticated, and EITF 08-01 compliant revenue recognition functionality
Streamlined invoice and contract management
Provides headroom for long-term growth
Eloqua Gains Worldwide Visibility and Room to Scale with NetSuite OneWorld
You can't grow if you spend all your time in the auditor's department. As a venture-backed company, the transparency and accurate revenue
recognition NetSuite provides are critical
”“
Overview‒Provider of mobile capacity management applications
‒Founded in 2000
‒249+ employees
‒Based in Sydney, Australia
‒NetSuite Financials
Challenges
Previous ERP solution proved too expensive to maintain as the company grew
Required several hours of weekly maintenance
Required complex overhead to maintain
NetSuite Benefits
50-55% reduction in ERP system expendituresover 5 year period with NetSuite
Accelerated financial close process
Multi-currency management and instant consolidation
Deploying to hundreds of employees at Bytemobile’s 24 national subsidiaries
Bytemobile Saves 50% on ERP System Costs Using NetSuite Financials
We were growing very rapidly, opening offices around the world, and our previous ERP solution was making it difficult and expensive to sustain that growth. NetSuite has proven itself far more cost-effective.“
”
Overview‒Provider of antivirus software
‒Founded in 1992
‒250+ customers
‒Based in Bratislava, Slovakia
‒NetSuite Financials, CRM, and Ecommerce
Challenges
Business multiplied annually, outgrowing small office software
Had no unified view of customer
Needed enterprise grade infrastructure without IT staff
NetSuite Benefits
Scaled efficiently with monthly E-store orders from 4,000 to 30,000 in 4 years
Reduction in chargebacks by a factor of 8
Managing over 1,000 customer support contacts daily with reduced error rate and greater efficiency
NetSuite Helps ESET Increase Ecommerce Revenues Tenfold
We have been able to customize NetSuite to meet most of our needs, faster and at a lower price than we would have with any other system. “ ”
Overview‒Provider of project cost management systems
‒Founded in 1989
‒50+ Employees
‒Based in Scottsdale, Arizona
‒NetSuite CRM, SFA, Financials, and OpenAir PSA
‒Replaced Intacct and Salesforce.com
Challenges
Limited visibility due to multiple business systems
International expansion created taxation challenges
Inability to get clear consistent view of customers
NetSuite Benefits
ROI in just 12 months, with 20% lower costs
Proposal generation times slashed over 80 percent
Reduced one FTE by automating contract generation and client renewal processes
Greater visibility and control over sales process
OpenAir provides detailed project management integrated into financials and customer data.
Hard Dollar Cut Costs by 20% with NetSuite
From an accounting perspective, it is so refreshing to see all the detail in the reports from NetSuite—the transactional searches are extremely detailed and
rich.“
”
Overview‒Provider of utility infrastructure services
‒Founded in 2005
‒Based in Coventry, England
‒Chose NetSuite over SAP, Salesforce.com
Challenges
Lacked visibility into financial information
Financial and customer information was inaccurate
Lack of reliable business data
NetSuite Benefits
Financial transparency, helped secure ₤5 million in venture capital
Revenues have grown by 250% since NetSuite
Reliable, up-to-date information improved confidence and decision-making.
NetSuite’s ERP and CRM Solution Helps Raise ₤5 Million in VC for i-Nexus
There's no doubt that NetSuite has continued to help us increase sales. Over the five-year period NetSuite has helped us grow revenue by 250 to 300%.“ ”
Overview‒Leading provider of Service Experience Management
‒260 employees
‒Based in Sunnyvale, CA
‒Replaced Epicor and Microsoft Dynamics
‒NetSuite OneWorld, Financial Planning, Revenue Recognition, Adv Financials, Projects and Billing, and Platinum Support
Challenges
Hairball of several disconnected systems
Manual consolidation of spreadsheets
Required analytics for global visibility
Required an ERP that could be quickly implemented for acquisitions
NetSuite OneWorld Benefits
Seamlessly acquired three businesses in 6 months
Financial close time 33% quicker
Order processing time reduced by over 20%
Consolidated product catalog from 1000 items to 100+
Stable and integrated platform across 3 continents
Significant Reductions in turn-around time and Global Visibility with NetSuite
We now trust our numbers, and that improves our ability to collaborate and make better business decisions. “ ”
Overview‒Provider of healthcare software
‒Founded in 2006
‒Based in Golden Valley, Minnesota
‒Chose NetSuite over Microsoft Dynamics GP
Challenges
Needed to tightly integrate accounting with forecasting and planning functions
Improve support with sales and billing processes
Reduce high IT costs
Ensure systems aligned with fast moving needs of healthcare startup
NetSuite Benefits
Saving $75,000+ annually on IT
Reduced yearly audit fees by 30%
Driven budgeting, planning and forecasting
Able to outsource data entry while maintaining HIPAA compliance
Kardia Reduces Audit Feesby 30% Using NetSuite
In addition to saving us time and money, NetSuite helps keep management focused on our organization and our business goals, rather than on smaller parts.“ ”
Overview‒Provider of education curriculum and web assessment programs
‒Founded in 1999
‒Based in Portland, Oregon
‒Chose NetSuite to run ERP and CRM
‒Replaced QuickBooks and Salesforce.com
Challenges
Wanted to expand sales across US and Canada
Needed to add remote sales people and build third party sales partner channel
Fragmented IT systems
NetSuite Benefits
Saved $150,000 per year over in-house IT costs
Able to calculate commissions in hour not days
Invoicing takes 2 days instead of a week
Strengthened sales force and partner channels
Automated revenue recognition processes
Using NetSuite, Learning.com Saves $150K Annually
Without NetSuite's integrated architecture it would have been near impossible to expand as smoothly as we did.“ ”
Overview‒Provider of communications solutions
‒Founded in 2005
‒Based in Troy, Ohio
‒Replaced Goldmine and QuickBooks
‒NetSuite running across Financials and CRM
Challenges
Business model required complex billing, customer service processes
Needed integration with custom databases
Increasing company visibility
NetSuite Benefits
Grew from $2M to $8M in revenuewithout growing finance staff
Customer support time decreased by 75%
Reduced customer setup time from hours to seconds
Grew more than 35% annually
NetSuite ERP and CRM Grew One Call Now’s Earnings from $2M to $8M
We didn't want to add servers — we've got 180 triple-redundant SQL servers right now — but we needed a way to manage all that information, so
we chose NetSuite.“
”
Overview‒Leading provider of on demand IT security risk and compliance management solutions
‒Founded in 2009
‒250+ employees
‒Based in Redwood Shores, CA
‒Replaced Epicor and Salesforce.com
‒NetSuite OneWorld and Revenue Recognition
Challenges
Financial processes struggling to keep up
Growth Pains: siloed systems hampered international expansion
NetSuite OneWorld Benefits
Improved financial processes and data accuracy
Decreased billing cycle from 10 to 2-3 days
Revenue grew 132%
Expanded from 3 to 10 international locations
Increased annual order volume 66%
Automated Order Management
Qualys grew 132% with NetSuite OneWorld
In the past, we didn’t know which data is up to date between our two systems. Today, NetSuite functions as our data warehouse: one real-time version of the truth.“ ”
Overview‒Provider of point of sale technology for pharmaceutical companies
‒Based in Olympia, Washington
‒Replaced Siebel/Upshot and Peachtree Software
‒Running NetSuite across financials and CRM
Challenges
Pharmacy software company responding to fast market growth
Needed to hire geographically dispersed talent
Needed to improve efficiency over fragmented IT systems
NetSuite Benefits
Saved more than $125,000 over hosted IT system
Saved more than $150,000 on personnel while growing at 25%
Grew revenue from existing customers by 50%
Integrated UPS shipping saves $10,000 / month
Retail Management Solutions Saves $300,000 Using NetSuite
We couldn't live without it. We would never have been able to grow the way we've grown without NetSuite.“
”
Overview‒Provider of SaaS applications
‒499+ Employees
‒Based in San Mateo, CA
‒Replaced Siebel, Epicor, Excel
‒Chose Netsuite over Acclique
Challenges
Multiple systems for ERP and CRM activities
Lengthy professional services sales cycles
Needed sophisticated revenue recognition support
NetSuite Benefits
IT spend reduced, saving $240,000+
Advanced billing capabilities
Streamlined purchase order entry, routing, and approval
Customer support data integrated with sales/accounting providing 360◦ customer view
Satmetrix Cuts Hundreds of Thousands of Dollars in IT Spending with NetSuite
Everything from information extraction to expense accounting to budgeting has been made easier with NetSuite.“ ”
Overview‒Producer of digital signage
‒Founded in 1987
‒Based in Exton, PA
‒NetSuite OneWorld replaced QuickBooks, Sage MAS 50 and 200
‒Running NetSuite across ERP, Inventory, CRM and eCommerce
Challenges
Needed to improve operational efficiency to maintain competitive position
Wanted to continue its global expansion into India and other countries
Needed to improve website sales efficiency
NetSuite OneWorld Benefits
Month-end closing takes five days instead of three weeks
Budgeting with real-time data from 11 subsidiaries and 9 holding companies around the world
Web-based product sales processes are integrated with accounting, inventory and other processes
NetSuite Helps Manage 11 Subsidiaries With Real-Time Data
NetSuite helped us combine multi-company, country, language, and currency silos into one data center, and now lets us view all this information globally or locally.”“
Overview‒Search engine and resource that focuses on finding jobs
‒249+ Employees
‒Founded in 2000
‒Based in McLean, VA
‒Replaced QuickBooks and spreadsheets
‒Running NetSuite across SFA, CRM and Financials
Challenges
Existing combination of small-business software unable to support fast growth
Needed sales forces automation/CRM solution to manage substantial planned expansion
Needed system to support subscription-based pricing and revenue accounting complexities.
NetSuite Benefits
Five-fold revenue growth since 2006 with minimal new staff in finance and administrative functions
Reduced new-account setup time by 10%
Work-queue automation reduced cost-of-service delivery to customers by 20%
NetSuite Helps Snagajob.com Drive Five-Fold Growth
NetSuite provided us a holistic, closed-loop solution that let us scale the business dramatically, while at the same time improving our processes and
reducing costs.“
”
Overview‒Developer and marketer of network, application, and storage management software
‒249+ Employees
‒Founded in 1998
‒Based in Richmond, VA
‒Replaced QuickBooks
‒Running NetSuite OneWorld integrated with Salesforce.com
Challenges
Global software maker had difficulty keeping up with accounting demands of 60,000 customers
Complex revenue reporting requirements
Fragmented IT software
NetSuite OneWorld Benefits
Cut administrative costs by 30%
Achieved 3 month ROI
Instant visibility across customers, geographies, products, and employees
International roll out in just 6 months to 10 subsidiaries
Using NetSuite Solution, Solarwinds Cuts Administrative Costs By 30%
We needed more than just a good accounting solution. We had to responsibly manage growth, and NetSuite provided the business application infrastructure
to do exactly that.“
”
Overview‒Provider of network monitoring software
‒Founded in 1998
‒Based in Brisbane, Australia
‒NetSuite ERP, CRM, and Ecommerce
‒Replaced MYOB and Sage ACTI
Challenges
Manage efficient global growth
Wanted to upgrade its business processes
Accounting processes were inefficient and unreliable
NetSuite Benefits
Saved $200,000 yearly in internal development
Saved $300,000 compared to a comparable SAPon premise system
Saving $150,000 yearly in finance admin costs
Profit margins improved to 30%
Reduced customer-support response times by 40%
Statseeker Saves $200K in Maintenance Costs
We needed an enterprise-wide solution so we could scale our business without adding headcount, and NetSuite is a great fit. “ ”
Overview‒Provider of business execution software
‒Based in San Mateo, CA
‒Replaced QuickBooks
‒Running NetSuite OneWorld
Challenges
Wanted to exploit growth potential of international markets, but avoid the costs
Key business processes were hampered by bottlenecks in existing software
Financial reporting slow and unreliable
NetSuite OneWorld Benefits
Saved $250,000 annually in IT salaries that would be required for on premise ERP software
Instant consolidation across 19 subs in 19 countries
Saved 33% of equivalent costs of on premise software
Facilitated financial reporting and compliance
SuccessFactors Consolidating Financials Across 19 Subs Using NetSuite OneWorld
We now have a world-class SaaS ERP system in NetSuite OneWorld with our multiple subsidiaries in North and Latin America, Europe and Asia-Pacific, yet the
software is so easy to use that we can get new users up to speed very quickly.“
”
Overview‒Provider of mobile communications software
‒Founded in 2001
‒Based in Malmo, Sweden
‒Running NetSuite CRM+
Challenges
Couldn’t efficiently keep up with global growth
Couldn’t keep track of skill sets of 1,700+ engineers in 11 different countries
Achieving consistent resource management
NetSuite Benefits
Consistent skills assessment processes between local and functional managers
Automated skills tracking, development, and compensation plans
Optimized employee utilization and improved new-business planning
Teleca Automated Resource Management Using NetSuite CRM
NetSuite CRM+ has helped us very quickly transform from a company with different, inconsistent processes into an organization with a global view of our
resources and performance.“
”
Overview‒Provider of business integration software
‒Based in New York, NY
‒Switched from QuickBooks
‒Running NetSuite OneWorld
Challenges
Kept adding wide-ranging, disparate point solutions
Employees tied up in data processing tasks
Limited data on professional services availabilityor client engagement profitability
NetSuite OneWorld Benefits
Reduction in tens of thousands of dollars in maintenance spend
Deployed across 5 GL’s and 5 separate currencies
Improvement in visibility and SOX compliance
Freed up tactical roles to focus on analytical needs
Optimized resource utilization and gained clarity into customer profitability
TradeCard Consolidating 5 SubsUsing NetSuite OneWorld
NetSuite was the perfect partner to help us clean house, and it has improved our visibility and SOX compliance having our books on a single system.“ ”
Wholesale Distribution Customers
Overview‒Distributors of supplies for electronics companies
‒Based in Wickingham, Berkshire
‒NetSuite OneWorld
‒Chose NetSuite over Salesforce.com and Sage
Challenges
Fragmented sales software couldn’t keep up with business growth in Europe
ACAL sales teams couldn’t access customer data
Manual lead processing, lack of pipeline visibility hindered sales performance.
NetSuite OneWorld Benefits
All 14 operations have a single view of sales and customer information
Overall sales team efficiency increased significantly
Automated processing of website speeds integration with sales pipeline
Used NetSuite Web services to integrate with ACAL's JD Edwards deployment
ACAL Consolidates 14 European Sales Operations Using NetSuite OneWorld
With NetSuite we all work on one system, and that means we can work together as a single team.“ ”
Overview–Pediatric nutrition specialists
–Based in Manila, Philippines
–Replaced MYOB and Access
–Chose NetSuite over SAP, Oracle and Microsoft Dynamics GP
ChallengesMultiple, disparate applications created errors, delays,
and inventory inaccuracies
Lack of consistent process controls and scalability
Disparate systems meant no real-time visibility
No sales visibility into back office data
NetSuite BenefitsNetSuite's full enterprise functionality is one-fourth cost
of other options
Faster delivery and more consistent customer experience due to superior inventory controls
Home delivery business has grown 250%
Antech Saved 75% On IT Costs While Growing 250% Using NetSuite
NetSuite has a best-in-class system with controls that are tested and proven in the real world. “ ”
Overview‒Products and services for the industrial market
‒Based in Alberta, Canada
‒Founded in 1974
‒Replaced ERP system, quoting package, CRM, email, technical support, and service and repairs databases
‒NetSuite ERP and CRM
Challenges
Fragmented accounting applications
Spreadsheet-based sales-order systems couldn't supply timely information on status of custom orders
NetSuite Benefits
Automated sales-order, purchase-order, inventory-management, and shipping processes
Reduced operating expenses by 30%
Time to process in-stock order dropped from 30 minutes to 5 minutes
Time to compile 100-line custom-order proposal dropped from 3 hrs. to 30 min.
NetSuite Reduces Operating Expenses by 30% for CB Engineering
NetSuite gives us a central place to manage and access all our information, so we can keep our hands on the business at all times, and not worry about
losing track of anything.“
”
Overview–Worldwide provider of check scanning equipment
–Founded 50+years ago
–250+ employees
–Based in Northfield, IL
–Switched from QuickBooks, Sage, Exact, Spreadsheets, Access
–Running NetSuite across finance and CRM
ChallengesFast-growing market challenged ability to handle
substantial new business
Error prone spreadsheet based reporting
Multi-location and serialized inventory posed challenges for QuickBooks and Sage
No sales visibility into back office data
Switched to NetSuite in 2007Grew 350% in 6 years without adding staff
Saving $300K annually in maintenance
Saving $150K+ annually in customer service
Reduced open inventory by 54%
NetSuite Helps Digital Check Save $300,000 a Year in Maintenance
NetSuite has helped us become more efficient, more responsive to customers, and more profitable. “ ”
Overview‒Retailer of excess DVDs, Books and Toys
‒Founded in 1998
‒Based in Los Angeles, CA
‒NetSuite ERP, CRM, Ecommerce, and NetSuite for iPhone
‒Replaced SAP R/3, Microsoft Great Plains, and QuickBooks
Challenges
Fast growing distribution business couldn’t keep up with sales
Unable to track inventory across multiple warehouses
Information access difficult for traveling executives
Former IT software solutions were costly and limited
NetSuite Benefits
Saving more than $120,000 annually on costs
Now able to track inventory in real time
Reduced order-to-cash time / rekeying of data
NetSuite for iPhone simplifies executive access to sales, finances and other information
DV&A Saves $120,000 Using NetSuite
We went from the most expensive piece of software on the planet—SAP—down to QuickBooks and then to Great Plains. They were all either limited, costly, or
both. We finally realized that we had to get on a single system.“
”
Overview‒Distributors of shipping supplies
‒Based in Austin, TX
‒NetSuite ERP, CRM and Ecommerce
‒Chose NetSuite over Peachtree and Sage ACT!
Challenges
Needed to expand online and retail business while minimizing costs
Required ability to make rapid pricing changes essential to profit in a commodity business
NetSuite Benefits
Doubled revenues to $3,000,000 without adding administrative staff
Website sales grew from $20,000 to $1,000,000
Company saved $100,000 over on-premise software costs
Achieved 20% online marketing conversion rate
Reduced per order shipping time by 20%
EcoBox Saves $100,000+ Versus On-Premise Software
With NetSuite we've got a platform that lets us expand any way we want, whether online or by opening new stores. “ ”
Overview‒Manufacturer of gastroenterology devices
‒Founded in 2008
‒90 employees
‒Based in Alpharetta, GA
‒Replaced Quickbooks
‒NetSuite ERP, CRM, Advanced Inventory and eCommerce
Challenges
Inadequate functionality to handle growth
Zero inventory and manufacturing controls
Complex supply chain: China, Korea, EU, USA
NetSuite Benefits
Fully implemented in two months
NetSuite webstore delivers 15% of revenue
Configured Case Management for FDA compliance
Reduced 4 FTE IT staff and $8K per user license vs. on-premise solution
300% Annual Growth and FDA Compliance with NetSuite
NetSuite is the only Cloud based solution that was built from the ground up. Salesforce.com, Great Plains and SAP BBD are all patch-up solutions.“ ”
Overview‒Company that focuses on wholesale/ distribution
‒Based in Holland
‒NetSuite OneWorld
‒Replaced Microsoft applications
ChallengesNew company required easy-to-install IT system with
worldwide access and corporate transparency
Managing network operating in 25+ countries, multiple currencies and languages
NetSuite OneWorld BenefitsReal-time management across all local subsidiaries,
supporting multiple currencies and languages
Helped support 50% YoY company growth
Managing all local subsidiaries, supporting multiple currencies and languages
Anytime, anywhere access to financials
NetSuite OneWorld Supports 50% Year-on-Year Growth at Fasten
We've evaluated the competition and came to the conclusion that NetSuite is leagues ahead in terms of functionality, ease of use and price.“ ”
Overview–Manufacturers and distributors of wheels
–Based in New York
–Chose NetSuite over Microsoft Dynamics GP
ChallengesCompany wanted to grow its custom wheel business in
the U.S
Challenged to meet the rapid-delivery demands of its 350 chain stores and wholesale customers
Needed fast response from its own suppliers
NetSuite BenefitsDoubles sales in four years, while saving $120,000 per
year over on-premise applications
Just-in-time shipments reduce need for physical inventory by 25%
Automated EDI order fulfillment simplifies transactions and enhances relationships with suppliers and customers
NetSuite Saves $120,000 Yearly for König
NetSuite lets us look into our suppliers' workload, and lets our customers see our inventory. And it lets us monitor our entire business from anywhere in the
world, all in real time.“
”
Overview–Manufacturer and provider of woodworking machines
–Based in Irvine, CA
–Customer base of 35,000 and more than 120,000 contracts
–Replaced multi-vendor IT system
ChallengesFragmented IT systems added to business costs,
slowed product shipments
Lack of visibility into lead generation
Wanted to expand online sales — difficult with existing systems
NetSuite BenefitsSaving nearly $90,000 annually in IT over old system
Online sales leads now entered automatically into NetSuite to eliminate manual data entry
Average order-to-ship time cut from 3 days to 2 days
Online sales with live inventory updates take just 30 seconds, compared to 30 minutes with the old system
Laguna Tools Saving $90,000Annually with NetSuite
NetSuite has helped us streamline our operations, become more profitable, and it has given us the ability to grow without any limitations.“ ”
Overview–Develop, market and distribute consumer products
–Based in Greenwood Village, CO
–Replaced QuickBooks and manual processes
–NetSuite OneWorld
ChallengesNew-business incubator faced sudden, rapid growth
Risked alienating major retail chains due to slow, unreliable IT resources
Needed upgrade of manual order processing, inventory management and other processes
NetSuite OneWorld BenefitsTwo-year growth in transactions of 500% while adding
only three extra staff
Average time-per-order cut from 10 minutes to less than 2 minutes.
Automated inventory management eliminates risk of penalties due to shipping mistakes.
Launch Using NetSuite OneWorld to Manage Rapid Growth
We couldn't be handling this volume of business without NetSuite. We’d need an army of extra staff, and even then it wouldn’t work because of the inefficiencies
and inaccuracies of spreadsheets and manual processes.“
”
Overview‒Worldwide supplier of marine parts and products.
‒20 employees
‒Based in Bainbridge Island, WA
‒Replaced Sage ACCPAC, Quickbooks
‒NetSuite ERP, CRM, Ecommerce and Advanced Partner Center
Challenges
Siloed order & content management system
Multiple entries to reconcile data and constant batch update between webstore and previous system
NetSuite Benefits
Fewer employees processing more orders
SuiteTalk and SuiteScript integrate sales tax, EDI, shipping
EDI Integration saves hiring extra staff during peak season
Better customer service using cases and forms
Drop ship from 200 suppliers direct to consumers in over 170 countries
NetSuite gives control back to drop shipper
Our accounting team found Sage ACCPAC’s modular set-up to be very difficult to use. NetSuite is easier, and the flexibility is outstanding.“ ”
Overview‒Manufacturers and distributors of outdoor apparel
‒Based in Jackson Hole, WY
‒Replaced QuickBooks and spreadsheets
ChallengesRapid growth required robust back-office system
QuickBooks and spreadsheets couldn’t cut it anymore
Competing with well-known brands such as North Face, Columbia and Patagonia.
NetSuite BenefitsCompany growing with fewer people and resources
than typical for company with large channel
Able to do business with the largest retailers (REI, Cabelas, etc.) who demand EDI compliance
Company has grown tenfold with the help of NetSuite
Boosted yearly units shipped from 20,000 to 300,000
Currently the top-selling pant line in the outdoor specialty retail space.
Mountain Khakis ManagesGrowth with NetSuite
Our business was growing at a rate that challenged our IT systems, and fortunately we chose NetSuite at just the right time. “ ”
Overview–Producers and distributors of vitamin supplements
–Based in Beijing, China
–Replaced Sage with NetSuite
–NetSuite OneWorld
–Running two-tier deployment
ChallengesSage Accpac ERP system was too time-consuming
and inflexible to support explosive growth.
Sage financial reporting was slow and cumbersome
On-premise ERP expansion of Lawson ERP system used at headquarters would require extensive networking and localization
NetSuite BenefitsTwo-tier ERP deployment provides U.S. corporate
parent with real-time web-based visibility.
Flexible business management platform helps support rapid growth in expanding China market.
Avoids cost of at least three FTE’s at the sub level
NetSuite OneWorld Foundation for Two-Tier Delivery at NBTY
NetSuite is a very good system that beats everything we compared it to and it makes the globe small. “ ”
Overview–Global manufacturer of imaging, medical, life sciences, and industrial products
–40,000 employees
–Running corporate SAP
–Running NetSuite in North America, India, Japan subsidiaries
–Olympus NDT subsidiary running NetSuite across multiple factories
Challenges
Running an aging proprietary system
Poor visibility to KPI’s
No unified system for distribution channels
Difficult to enforce business rules or workflows
Little disaster recovery knowledge/experience
Highly distributed business
NetSuite Benefits
Eliminated need for multi-year, multi-million dollar deployment
Only a small IT team required to maintain
NetSuite effectively supports multiple locations
Customization ensures support for ongoing change
Olympus Deploys NetSuite Across North America, India and Japan
We can create quotations and sales orders, and measure the forecast by product — something we couldn't do previously.“ ”
Overview‒Worldwide distributor of plastic products and manufacturing services
‒Founded in 1914
‒40+ employees
‒Based in San Diego, CA
‒Replaced Peachtree and Custom developed software
‒NetSuite W/D Edition, ERP, CRM and Ecommerce
Challenges
Focus on managing and growing business without the hassle of managing servers
Managing multiple disparate systems
Growth meant adding more IT staff
NetSuite Benefits
Increased productivity of every employee
Complete Integration: NetSuite, POS, Shipping and Yahoo
Hours saved reconciling sales orders
Automated POS system saves 2-3 hours of staff time daily
Integrates 3 websites
Grew 60% since using NetSuite without adding additional backend employees
NetSuite is a very powerful tool that allows us to focus on our business from all points. We can easily customize to make it fit our specific business model
without having a full time IT position.“
”
Overview–Fashion accessories retail company
–Based in Stuart, FL
–Replaced Sage MAS 90
–Using NetSuite for ERP, CRM and Ecommerce
ChallengesAdd Ecommerce to existing business-to-business
model
On-premise accounting and manual warehouse-management couldn't keep up with order increase
Avoid building an in-house IT group
NetSuite BenefitsGrew customers to 5,000+ while adding minimal
administrative staff
Saving $50,000 yearly in extra staff with automated order processing
Bulk-invoicing cuts processing time for daily billings from half day to 1 hour
NetSuite Helps Room It Up Save $50,000 Using Automated Order Management
NetSuite has helped us open an Ecommerce channel and take on a much larger workload, all without adding the costs of IT servers or staff.“ ”
Overview–Producer and distributor of skin care products
–Based in Carlsbad, CA
–NetSuite Solution
–Replaced QuickBooks, Sage ACTI, and Salesforce.com
ChallengesWanted to expand business beyond resellers to reach
customers directly
Needed to track inventory closely, since component suppliers are in China and Korea.
NetSuite BenefitsSaving $100,000 per year versus on-premise
Advanced inventory module and threshold alerts help maximize customer satisfaction through on-time product deliveries
Integration of Ecommerce, inventory, and customer information helps speed special promotions
Role-based dashboards provide management with real-time visibility into supplier performance
Skin Authority Saving $100,000 Annually Using NetSuite
We knew we'd need top-quality products and service to succeed in this competitive business. NetSuite helps us do just that. “ ”
Overview–Provider of special needs software
–Based in Underwood, Queensland, Australia
–NetSuite OneWorld
–Replaced QuickBooks, Outlook, and Access
ChallengesVPN solution for multi-user access to corporate
systems was a serious bottleneck
Siloed departments lacked integration and data integrity between systems
NetSuite OneWorld BenefitsWeb based access frees them from VPNs and
removes bottlenecks between international offices
Accelerates expansion from Australia and New Zealand into other APAC markets
Seamless consolidation adheres to tax regulations
Marketing ROI has increased due to better customer data integration
Improved experience for partners and customers
Flexible and customizable using SuiteCloud
Spectronics Improved Customer Service With NetSuite
It was obvious to us that the other products were stitched together. NetSuite is built to be integrated from the ground up.“ ”
Overview‒NYSE: STP
‒$3BN revenue
‒Running corporate SAP
Challenges
Uneconomical to deploy SAP within Americas division
Required elastic system to scale with rapidly growing distributor network
NetSuite OneWorld Benefits
Manage complex chart of accounts in real time (used to take 5 days with prior systems)
Manage all sales opportunities for SunTech sales and distributors
EDI integration for real-time inventory and order generation to partners
All financials in NetSuite roll-up to parent company
Suntech America Runs on CloudConnected to SAP @ Corporate
In less than five years, there will be more than 20,000 solar installers around the country, and NetSuite will help us reach the partners and
customers we want.“
”
Overview‒Manufacturer of potato chips
‒Based in Buckinghamshire, UK
‒Chose NetSuite over Microsoft Great Plains
Challenges
Support fast growth of a new food brand
Avoid large capital expenditure
Access real-time business information from UK and Peru
Needed software that automatically translate multiple languages and currencies
NetSuite Benefits
Achieved immediate ROI
Double growth from £1M to £2M in two years
Has been able to minimize plant and salary overhead
Company management is now able to focus on distribution growth
Launched New Brand, Doubled Growth in First Two Years with NetSuite
NetSuite is helping us grow to become an international brand while keeping our overhead to an absolute minimum. Our directors can go anywhere in the world
and still have real-time access to business information.”“
Overview–#1 rated online wine store
–Based in San Francisco, CA
–Chose NetSuite over open source and wine-specific alternatives
–Running NetSuite across financials and CRM
ChallengesPrepared to launch a new division at the end of 2009
Urgently needed an IT platform that could be up and running fast enough to capture sales for the 2009 holiday season.
NetSuite BenefitsMet Wine.com’s stringent time requirements as well as
required integration with parent system of record
Wine.com Logistics was able to save substantial costs and labor, avoiding hiring any permanent IT staff
Tied new Logistics division into system of record via Web Services, allowing a direct flow of data between Wine.com Logistics customers and Wine.com.
Wine.com Launched New Division in Record Time Using NetSuite
The NetSuite system was up and running for our new logistics division within an incredibly short amount of time, and it helped us close a significant amount of business when we needed it most — in December, our busiest month of the year.
“”
Ecommerce Customers
Overview–Wholesale Distributors of outdoor lifestyle products
–Based in Edinburgh, UK
–Replaced Sage
–NetSuite OneWorld for Finance, Inventory and eCommerce
ChallengesRapid growth required accessible, user-friendly system
to scale with the business
Needed efficient way to promote specific brands through multiple websites
NetSuite BenefitsNetSuite has helped support a 95% increase in
revenues without adding staff
Integrated business processes, new website saved 25% of sales staff’s time
Warehouse distribution efficiencies have cut need for warehouse space by 40%
NetSuite Helps Grow 2Pure 95% Without Adding New Staff
NetSuite saves us time and allows us to focus on running the business, and that has helped us increase our turnover—our revenues—by 95%“
”
Overview‒Sign Making Equipment & Supplies
‒Based in Grand Rapids, MI
‒NetSuite ERP, CRM, and Ecommerce
‒Replaced Counterpoint
Challenges
Wanted to attract more franchise customers
Fragmented IT systems meant challenge to manage inventory of 15,000 SKUs
IT systems overloaded by 8,000 orders a month across 9 warehouses
NetSuite Benefits
Order processing time cut by 66%
Decreased monthly inventory by $500,000 (15%)
Saved $1,000 per month in mailing
Web channel now accounts for 11% of revenues
Cut pricing update time from 2 hours to 10 minutes
NetSuite Cuts Order Processing Time
by 66% for Advantage Sign Supply
NetSuite has simplified our company's operations, given us great efficiency, power, and flexibility, helped us do business on the Web, and has helped unify
our customer touchpoints by linking CRM with ERP and Ecommerce. “
”
Overview–Distributor of healthcare products
–Based in Cheshire, UK
–Replaced bespoke CRM application
–NetSuite CRM+
ChallengesNeeded better support of inbound and outbound
customer service due to tremendous growth
Didn't want to build a customer management system from scratch or use a pre-packaged solution
NetSuite BenefitsAble to manage all inquiries from website, reducing
overheads previously incurred with manual processes
Easily create and execute email campaigns and track campaign ROI
Easily integrated 3rd party telephony system
Scaled with customer base growth of 60%+
All About W8 Streamlined eMarketing and CRM With NetSuite CRM+
The NetSuite system we needed works out at about £4 per user per day—so deciding to use NetSuite was really a no-brainer! “ ”
Overview–Online shopping club
–Based in Montreal, Canada
–Replaced QuickBooks and in-house software
–Chose NetSuite OneWorld
ChallengesDisparate systems provided no visibility into profit and
cost across global operations
Inventory turnover created significant inventory management challenges
Avoid additional hiring for IT operations and system administration
NetSuite Benefits1,100% growth in sales
8x FTE growth in 12 months
Eliminated order processing delays
Seamless multi-location inventory management
Streamlined process for adding hundreds of new products daily
Beyond The Rack Serves 4 Million Customers with NetSuite OneWorld
Using NetSuite rather than a traditional in-house solution allows us to reduce upfront investment and keep our money focused on growing the business. “ ”
Overview‒World’s leading mobile accessories brand
‒Founded in 2006
‒100+ employees
‒Based in Tucker, GA
‒Manufacturing in Taiwan and Korea; Retails in 76 countries
‒NetSuite OneWorld replaced QuickBooks
Challenges
Demand planning around new devices
Multi-country inventory management
Currency conversion issues with manufacturers
NetSuite OneWorld Benefits
Able to monitor re-order points, stocking levels, etc. – using KPIs and reports
International revenue grew from 12% to 40%
Real time inventory allows easy movement of stock around the world
Better purchasing power with automatic currency adjustment
NetSuite OneWorld helps manage retailers in 76 Countries
The advanced features in NetSuite OneWorld 2011 allow us to further drive the efficiency, speed and control of our financial process across our
international operations “
”
Overview–Maker and distributor of childcare products
–Based in Portland, OR
–Replaced Salesforce.com with NetSuite CRM
ChallengesNeeded ecommerce capabilities with integrated financials
and CRM
Parent company's Oracle ERP could not meet goals due to time and budget constraints
Aggressive goal to launch in just 5 months
NetSuite BenefitsIntuitive Ecommerce interface enabled rapid expansion
from 200 to 4,000 products
Complete visibility into financial status of the company
Child Care Marketplace operational within 5 months
360-degree view of customers for marketingand merchandising
Child Care Marketplace Launches in Just 5 Months Using NetSuite
We were looking for a solution that would provide a full view of our business activity as well as the agility to implement an integrated ecommerce, CRM,
and back office system.“
”
Overview–Retail and Online sales merchant
–18 websites & 11 retail stores
–Based in Urbana, IA
–Replaced QuickBooks and spreadsheets
–NetSuite ERP, eCommerce, CRM and Inventory Management
ChallengesNeeded to quickly tap a market growing at 25%+ YoY
Manual order processing slowed sales processesand risked errors
Lack of analysis and reporting
NetSuite BenefitsGrowing 40-90% annually with only 5 additional FTE
Saving $70,000 per year on IT support versus hosted
Nearly doubled shipping output without adding warehouse staff
Amazon.com stores integration saving 5-10 hours
Produce custom reports in minutes not hours
Product profitability reports maximize ad value
Clickstop Doubles Shipping Output Using NetSuite
We knew that we couldn’t continue manually typing and retyping information like we were with QuickBooks. It was slowing our sales down and was much too error-prone for
our multi-brand retail business.“
”
Overview–Online Exchange for Consumer Goods
–Based in Funchal, Portugal
–Replaced Sage Trading 100 with NetSuite
–NetSuite ERP, Inventory and Analytics
ChallengesManaging operations in Portugal, England and France
Multiple currencies, trading regulations and languages
Needed global access to key business metrics
Required a system that would allow integration with complex website front-end
NetSuite BenefitsIncreased the efficiency of operations, logistics and
finance by 20% by reducing manual processes
Access to real-time reporting and KPI’s
Remote, real-time access for entire staff
Emarket.com Streamlines Business Processes with NetSuite
By allowing us to automate key business processes, NetSuite has increased the efficiency of our operations, logistics and finance teams by 20%“ ”
Overview–Portable coolers
–Founded in 1947
–250+ employees
–Based in Katy, TX
–NetSuite eCommerce, Inventory Management, Shipping, CRM
ChallengesRapid product turnover lead to static catalogs
Unattractive and costly consumer website
Strengthen online presence while limiting IT spend
Meet Ecommerce needs while maintainingwholesale business model
NetSuite BenefitsWeb store traffic increased 40% and
sales increased 30% year-over-year
Fast, easy to design and maintain customer product information
Smooth handoff to third-party Ecommerce vendor for easy order fulfillment
Easy integration with Fluid Media website tools
NetSuite Helps Boost Igloo’s Online Sales by 30%
Igloo has claimed full control over their online content and presence, thanks to the powerful Web tools delivered by NetSuite. “ ”
Overview‒One of the largest printing supplies websites in the US, Canada, and UK.
‒50 employees
‒Based in Bell, CA
‒Replaced Quickbooks, UPS Worldship and MIVA
‒NetSuite OneWorld, Ecommerce and Advanced Inventory
Challenges
Need a faster way to get orders in and shipped out
Human errors from multiple data entries
NetSuite OneWorld Benefits
Faster turnaround with Integrated order, fulfillment and shipping
Proactive customer service resulting in repeat orders
Marketing tied to Inventory helps move products out
Opened doors for International business – easy setup, complete control and automatic currency and tax compliance
Apps Integration lead to high savings and efficiencies
Inkjetsuperstore.com grows exponentially with NetSuite
NetSuite has helped us close a lot of deals. Without NetSuite, we would need five additional people to handle our current volume.“ ”
Overview–Portable GPS Devices
–Founded in 1986
–Over 200 patents in GPS Technology
–Based in Santa Clara, CA
–Replaced SAP and Home-Grown Systems
ChallengesOutdated and underpowered Ecommerce system
Real-time transaction processing and reporting were unavailable
Lacked integration between webstore and financial system
3 month new product rollout to website
NetSuite BenefitsIncreased daily online transaction processing by 3X
Seamless integration between webstore and on-premise Oracle financials
Cut product launch times from 3 months to 1 week
IT cost for Ecommerce cut by 20%
Magellan GPS Reduces IT Costs 20% and Triple Productivity with NetSuite
NetSuite unifies our Ecommerce efforts on a single platform, and gives us real-time order processing unavailable with our outdated legacy system. “ ”
Overview‒Leader in portable GPS devises
‒Based in Santa Clara, CA
‒Founded in 1986
‒NetSuite OneWorld replaced SAP and homegrown system
‒NetSuite running across eCommerce, Marketing, Merchandising and Customer Service
Challenges
Ten year old homegrown Ecommerce system lacked flexibility
Existing Ecommerce system was expensive to maintain
Real-time reporting unavailable
Real-time transaction processing unavailable
NetSuite Solution Benefits
Overall transaction processing time 10% less
Reduced Ecommerce-related IT spending 20 percent
Overall transaction processing times 10 percent less
Call handling times 35 percent lower with NetSuite customer service solution
Triples Ecommerce Productivity, Reduces IT Costs Over 20%
We have tripled our productivity, enhanced our risk management, and reduced our overall Ecommerce IT expenditures by more than 20 percent switching to NetSuite.”“
Overview‒Discount medical supply and equipment store
‒90 employee
‒Based in Brooklyn, NY
‒Replaced Quickbooks and Monster Commerce
‒NetSuite ERP, CRM and Ecommerce
Challenges
Error prone, manual data entry between webstore and QuickBooks
Difficult to manage customer records and orders
Limited number of users have access to data
NetSuite Benefits
Stress free implementation using best practices
Automation frees 20+ hours per week
Able to provide better and efficient customer service
Integrated accounting, CRM and Ecommerce provides efficiencies and increase in productivity
Discount medical supply store increases revenue by 30% with NetSuite
NetSuite automates our business processes giving us the opportunity to focus on growing the business instead of managing business processes.“ ”
Overview–Online toy retailer
–Based in Litiz, PA
–85,000 SKUs
–Replaced Proprietary IBM based solution
–NetSuite ERP, CRM, Ecommerce
ChallengesTransition from phone to webstore for order placement
Needed to improve order processing, inventory management, to keep customers happy and supply chain efficient
Existing webstore not compliant with security standards and did not interface with business systems
NetSuite BenefitsSaving more than $100,000 yearly over the cost of
comparable on-premise business software
Order-to-cash process increased up by approx. 25%
Saving $25,000 per year on webstore-management staff with no increase in warehouse staff
SEO reporting, other upgrades have helped increase webstore traffic by 27%
Outback Toys Grows by 33%, While Saving $100,000 Yearly With NetSuite
With NetSuite, we're running a lot more proficiently. Growth isn't a problem now—it's an opportunity and we can make the most of it.“ ”
Overview–Wholesale distributor of point of sale supplies
–Based in Danvers, MA
–Replaced ACT, QuickBooks Enterprise, Miva Merchant
–Chose NetSuite over Salesforce.com and SalesLogix
–NetSuite CRM, Advanced Inventory and eCommerce
ChallengesDisconnected sales, marketing, and accounting
hampered growth
Sales and marketing analysis was difficult and slow
Limited financial resources were strained by existing IT infrastructure
NetSuite Benefits$50,000 savings from productivity gains and reductions
in IT spending
50 percent gain in sales campaign effectiveness
Supporting 40 percent growth in sales volume
NetSuite Helps Save POS Supply $50,000 While Supporting 40% Growth
We were initially just looking at NetSuite’s CRM side, but after looking further we began to think about integrating our CRM, ERP, e-commerce, and UPS shipping,
and realized what a powerful solution that would be.“
”
Overview–Online retailer of consumer electronics
–Based in Hong Kong
–Replaced Microsoft Office Accounting, Excel Spreadsheets
–Selected NetSuite over Microsoft Dynamics ERP
ChallengesWanted to take advantage of fast-growing demand for
consumer electronics products by online retailers
Spreadsheet-based system created data entry bottlenecks, and caused pricing inaccuracies
Shipping errors caused by manual data entry
NetSuite BenefitsDoubled growth to $30 million in sales without adding
any IT staff
Saved $65,000 over the cost of on-premise business software
End-of-quarter financial reconciliation now takes four minutes versus 50 hours with the previous system
Reduced on-hand inventory by two-thirds
Red Hare LTD Doubles Sales,Cuts Costs Using NetSuite
Besides helping up keep on a sharp growth curve, NetSuite has put us at the top of our field. “ ”
Overview–Online retailer of wine accessories
–Based in Sonoma, CA
–Replaced QuickBooks, proprietary and manual IT systems
–Running NetSuite across ERP, CRM and Ecommerce
–Went live in just 4 months
ChallengesWine cabinet and cooler maker wanted to expand into
accessories market
QuickBooks and proprietary systems couldn't scale to high-volume business
Existing IT systems slow and inflexible
NetSuite BenefitsAccessory sales have tripled each month,
without need to hire admin staff
Saving $24,000/year versus previous software
Reduced order processing time from 20 min. to 20 sec.
Custom report takes 10 min. vs. 1 day
Sonoma Wine Accessories Grows by 30% While Saving 50% Using NetSuite
With NetSuite, we've boosted business processes, and we're able to do serious, proactive marketing, which is just what the new business needs.“ ”
Overview–Online retailer of flooring products
–Based in Birmingham, AL
–Founded in 1952
–Replaced Miva Merchant, QuickBooks
–Chose NetSuite to manage ERP and eCommerce
ChallengesCompany required affordable, agile solution
Required solution that would support growth and allow founders to focus on strategic goals
Previous systems lacked automation resulting in paper-bound processes and delays
NetSuite BenefitsNetSuite supported eightfold growth in revenue from
2007 to 2011 with just three sales professionals
Able to shift half of all transactions to the Web
Product import capabilities allow update to thousands of products in 5 minutes
South Cypress Grew Revenue Eightfold Using NetSuite
NetSuite's cloud-based model allows us to scale without having to worry about additional IT infrastructure. “ ”
Overview–Online sports retailer
–Based in Chicago, IL
–Replaced Retail Star
–Chose NetSuite over Microsoft Dynamics/Great Plains and Sage ACCPAC
ChallengesDifficulty exploiting growing order volumes
Disconnected order processing between retail outlets and Web store caused conflicts, lost sales
Lack of multi-site inventory managementslowed order deliveries.
NetSuite BenefitsSales growth of 400% without additional staff
Order automation and shipping integration freed 5 employees for customer service
Integration with payment processors enables better negotiation of payment processing rates
Wrigleyville Sports Grows by 400% Using NetSuite
NetSuite is helping us handle substantial growth in order volume without having to maintain on-site hardware and software and a staff of IT support people.“ ”
Overview–Retailer of wine products
–Based in Sydney, Australia
–NetSuite OneWorld
–Replaced Volusion ecommerce software
ChallengesMaximize growth while keeping costs low
Manual order processing was error-prone and slow
Previous website was difficult to navigate leading to low customer conversion and high cart abandonment
NetSuite BenefitsAutomated order processing handling a 650% increase
in orders
Website conversions have increased by 50%
Driven first-call resolution to 95%+
Reduced call back time by 75%+
Multi-subsidiary, multi-currency management
WineMarket.com.au Improves Web Site Conversions by 50% using OneWorld
Now we can handle all the orders we get, and it's all automatic. All information is held centrally, our business processes are simplified and we've got a smooth
path to near-infinite growth.“
”
Services Customers
Overview–Provider of TV broadcast services
–Based in Quezon City, Philippines and Redwood City, CA
–Replaced custom CRM and ERP system
–Chose NetSuite ERP, CRM, and inventory over Microsoft Great Plains
ChallengesCostly IT maintenance for patchwork of software
applications across multiple operating regions
Lacked worldwide visibility into sales effectiveness and inventory levels
Adding new customers, products, promotions, and locations required IT support and resulted in delays
NetSuite BenefitsFlexible, efficient two-tier ERP model with integrated
reporting into parent company's SAP instance
Self-service capabilities eliminated dependence on IT
Flexible and reliable CRM, inventory tracking, and accounting across multiple operating regions
ABS-CBN Streamlined Business Using NetSuite Two-Tier ERP model
NetSuite provides the functionality and flexibility we needed, and a single version of the truth, with a reduced initial cost outlay.“ ”
Overview–Provider of media/publishing services
–Based in Singapore, Southeast Asia
–Replaced Microsoft Great Plains and Sage CRM and HR
–Chose NetSuite OneWorld after evaluating Salesforce.com
ChallengesNeeded to consolidate to a single global ERP
Wanted to jump-start and manage new regional operations with minimal expense
Reduce high costs of network communications for remote access as well as multiple disconnected ERP systems.
NetSuite BenefitsBusiness growing globally, yet spending less on IT
Accounting report-calculation time cut by 50%
Yearly external audit costs have been cut by 45%
ADH Cut AP Reporting Time by 50% Using NetSuite OneWorld
With NetSuite OneWorld we get real-time reporting in all our subsidiaries, and we have the ability to customize our reports at a high level and in just the way our top
management needs.“
”
Overview–Provider of IT consulting services
–Based in Sydney, Australia
–Replaced Sage ACCPAC and PeopleSoft
–NetSuite OpenAir, financials, CRM
ChallengesSpinning off a 130-employee "startup"
within a 90-day timeframe
Needed a complete business software architecture but parent company’s on-premise solution was too costly
Wanted to boost sales pipeline visibility
NetSuite BenefitsAdded pipeline visibility and other functions while
saving more than $250K in upgrade costs
Monthly invoices are now processed in 4 days rather than 2 weeks
DSO (Days Sales Outstanding) has been cut by 30%
BearingPoint Saved $250K Using NetSuite OpenAir
Prior to NetSuite, we were many versions behind out parent's applications because of the costs and detailed customizations needed to upgrade. “ ”
Overview‒Provider of cleaning services
‒Based in Hertfodshire, UK
‒NetSuite replaced Sage Peachtree
‒Deployed NetSuite to manage ERP
Challenges
Difficulty supporting fast growth with its combination of limited business software and spreadsheets
Accessing and reporting data was time-consuming and costly
Company didn't have coherent view of P&L, salary, and marketing data
NetSuite Solution Benefits
Has the ability to support 150% growth year on year over the next three years
Company achieved software ROI within 5 months of full NetSuite implementation
Cut Time and Costs To Support Cynergi's 150% Growth Goal
NetSuite gives us a complete view of our business in real time. It saves the leadership team time we can use to focus on growing our client base by 150%
over the last three years.”“
Overview–Strategic management and technical consulting
–Based in San Jose, CA
–NetSuite SRP
–Replaced Salesforce.com, and Deltek Advantage
ChallengesHairball of three disparate systems
Cumbersome spreadsheets required for deep business analysis
Invoicing process was time-consuming and error-prone
Existing systems lacked uniform user interface
Needed to reduce IT expenditures
NetSuite BenefitsNetSuite SRP reduced invoice generation time by
factor of ten
Real-time, role-based visibility into key metrics
Refocused resources on sales and billable services
NetSuite SRP Integrated EORM’s Sales, Delivery, and Invoicing
NetSuite SRP gives us the ability to handle a higher volume of business with the same staff. “ ”
Overview–Provider of online publishing services
–30 million readers per month
–Based in New York, NY
–Replaced QuickBooks and Excel with NetSuite OneWorld
ChallengesOperational inefficiencies hindered growth
Difficulty optimizing complex, multi-dimensional advertising contracts using QuickBooks
Lack of consolidated financial information
Inefficient revenue recognition and limited business visibility
NetSuite BenefitsDeployed NetSuite OneWorld in 60 days
Integrated accounts payable and receivable processes cut bookkeeping costs by 20%
Role based dashboards give up-to-the minute views of order performance, receivables and expenses
NetSuite OneWorld Reduced Gawker Media’s Bookkeeping Costs by 20%
Our processes are integrated and automatic, and our analysis is based on dependable, up-to-the-minute information. “ ”
Overview–Provider of security services
–Founded in 1999
–Based in Beijing, China
–Serving 11 cities in Asia
–NetSuite OneWorld replaced QuickBooks and Excel
ChallengesGlobal operations across China, India and SE Asia
needed sophisticated enterprise wide solution
On-premise system had no CRM capabilities, poor data flow and reporting resulting in human error
Previous solutions offered minimal marketing opportunities
NetSuite OneWorld BenefitsNetSuite provides easy, fast, and accurate tailoring of
local tax and VAT rates in each operating region
Sales Proposal process cut by 50%
Expanded limited accounting staff into full international financial group using OneWorld
Integrated marketing campaign, and improved customer analysis
NetSuite Cloud Improved ICD’s Sales Efficiency 50%
Going through SOX compliance with NetSuite has been easy, inexpensive, and fast. “ ”
Overview–Nonprofit provider of healthcare service
–Based in Lafayette, CO
–Founded in 1963
–550+ employees
–NetSuite running Finance
–Replaced Microsoft Great Plains and Microsoft Access
ChallengesStreamline service delivery to families dealing with
cognitive disabilities
Inability to report and share financial information
Needed to minimize costs and maximize worker efficiencies
NetSuite BenefitsNetSuite efficiencies helped Imagine!
avoid 3 full-time-employee hires
Managers get financial reports whenever and whenever they want
Saving $2,000+ annually on postage costs alone
Imagine! Avoided 3+ FTEs Using NetSuite
Our biggest advantage is in reporting, because every manager and supervisor is able to use NetSuite to check on their budgets and employees
using real-time data.“
”
Overview‒Financial security company
‒Based in London, UK
‒Selected NetSuite over Sage 200
‒Deployed NetSuite to Manage Commissions
Challenges
Attract and retain highly qualified sales staff with accurate commission payments
Manual data entry slowed administrative processes
Needed a secure, reliable software system to handle complex financial scenarios
NetSuite Benefits
Helped Imagine FS automate its commission processes
Reduced commissions time from 1 day to 5 minutes
Dashboards allow directors to plan and control growth
Finanacial Services Startup Grew its Sales Force by 400%
With NetSuite, we get the efficiency of end-to-end integration, real time information, and all the flexibility we'll ever need to stay on our growth path.”“
Overview–Provider of infrastructure services
–Based in Short Hills, NJ
–Replaced QuickBooks and SugarCRM
–NetSuite and OpenAir
ChallengesCorporate spinoff needed enterprise-grade systems
Previous parent company used disparate systems for accounting, CRM, and customer support
Re-keying data between multiple systems, slowing processes and severely limiting visibility
NetSuite BenefitsSaved 1.5 FTE due to automated processes
Quote-to-billing takes minutes
Cloud delivery ensured go live with company launch
Streamlined prospect-to-customer processes
Visibility into the success of lead-generating activities
InfrastructureWorks Accelerates Quote-to-Cash Process with NetSuite SRP
The combination of NetSuite and OpenAir gives us complete, paperless enterprise management and allows us to stay lean.“
”
Overview–Provider of IT services
–Based in London, UK
–NetSuite OneWorld
–Replaced Salesforce.com, Maximiser, Goldmine, Sage
ChallengesMultiple business units couldn't share sales and other
data, hindering company growth
Manual invoicing was slow, error-prone
Inability to track sales leads
NetSuite Benefits60 users across UK; 100 employee users in California
access NetSuite easily via browsers and dashboards
Company sales have increased by 100%
Company is saving 33% of administrative time over previous system
Better visibility into customer data
Innovise Grows Sales by 100% With NetSuite OneWorld
Using OneWorld stopped duplication of effort and improved financial accuracy by eliminating the errors inherent with manual processing. “ ”
Overview–Provider of IT services
–Based in London, UK
–NetSuite
–Replaced Scala, Excel, and Outlook
ChallengesBringing company processes and systems up to date to
enable future growth
Needed to eliminate duplication of information between departments
Simple tasks took far too long to complete
NetSuite BenefitsCompany more profitable due to accurate,
live data at fingertips
Frees up time to process mass transactions, turn queries and issues around rapidly
More dynamic and accurate across all departments
Reduction in back-office staff
ITS-PLC Drives Profitability with NetSuite
NetSuite has helped us to leap frog our competitors.“ ”
Overview–Provider of full service market research
–Based in Austin, TX
–Founded in 1999
–Replaced QuickBooks and Salesforce.com
–Chose NetSuite over Microsoft Great Plains, Sage MAS 90 and 200
ChallengesNeeded to improve financial forecasting and business
performance
Fragmented systems and spreadsheets delayed accurate financial reporting and close
NetSuite BenefitsReduced accounting time for cash flow analysis by 18
hours per week
Reduced time spend on monthly close by 8 hours
Saving $50,000 yearly over extra staffing
Profitability analysis helps direct sales efforts
Expedited project mgt., expense reporting and purchase-order processes
Mindwave Saving $50,000 Annually Using NetSuite
NetSuite helped us significantly reduced the hours we were spending on accounting allowing us to spend more time on forecasting and profitability. “ ”
Overview–Provider of real estate services
–Based in Honolulu, HI
–NetSuite CRM
–Replaced Salesforce.com
ChallengesLacked efficient way to share data with agents and
sales managers
Needed solution to blend real estate market data with customer data
No off-the-shelf solution supported its unique workflow
NetSuite BenefitsAgents able to manage 10X more relations over
previous system
Delivering 1.5 million e-mails on behalf of agents yearly
98% buy-in from 240 independent real estate agents
Integration between NetSuite CRM+ and Prudential Web portal
NetSuite CRM+ Led to Prudential’s Skyrocketing Agent Productivity
We knew we needed a solution that was both powerful and easy to customize. NetSuite was the most flexible architecture for our needs. “ ”
Overview–Provider of IT services
–Based in Makati City, Philippines
–NetSuite Mid-market International
–Replaced SugarCRM
ChallengesCompany wanted to expand globally but held back by
administrative inefficiencies
Lack of critical functions, such as customer case management, limited company's ability to grow
Client billings were inaccurate
NetSuite BenefitsNetSuite has helped company increase customer case
management by 50% over old system
Improved service and billing accuracy has boosted customer satisfaction
Timesheet automation is helping company save $3,000 per year in administrative costs
SQL Became Globally Competitive With NetSuite Solution
NetSuite gave us a way to streamline our internal processes and automate functions that had been performed manually, so we will be prepared for growth
and expansion.“”
Overview–Provider of education services
–Based in Tokyo, Japan
–Replaced Microsoft Access and Excel
–Chose NetSuite over Salesforce.com and SAP
–Running Netsuite across CRM and Financials
ChallengesNeeded to handle sudden growth in prospective
student applications
System needed to handle student applications coming via Website as well as phone and other channels
Tight cost controls would not allow adding to IT staff.
NetSuite BenefitsTemple efficiently growing 20% per year
Boosted the speed of response and follow-up to prospect applications
Recruiting teams work more efficiently
NetSuite Helps Temple University Efficiently Scale Student Recruiting by 20%
Since we moved to NetSuite, we’ve had a flexible, platform-oriented, extendable, customizable system that offers complete hosting functionality. None of the other
solutions had this.“
”
Overview–Provider of professional services
–Based in Los Angeles, CA
–NetSuite OneWorld
–Replaced Microsoft Great Plains
ChallengesUnderpowered and inefficient accounting system
Slowdowns occurred in client and employee payments, damaging relationships
Disparate processes and separate instances risked errors in expenses and commissions
NetSuite BenefitsReconciliation now 50% faster and fully accurate
Commissions calculated quickly and paid on-time
Streamlined billings ensure that sponsors pay on time and process expenses fast
Financial information available to in real-time
NetSuite Helps Cut WMG’s Billing Reconciliation Time by 50%
With NetSuite, our contracts and processes are linked, making it much easier to see what we keep and what we remit.“ ”
Overview–Provider of IT services
–Based in Bedford, NH
–Replaced QuickBooks, QuickBase, and Microsoft CRM
–Chose NetSuite over Microsoft Great Plains
ChallengesDisparate systems resulted in the inability to reconcile
financial information
Financial reporting, billings were hampered by limited visibility and unreliable revenue recognition processes
Small-business applications stifled growth
NetSuite BenefitsBusiness has grown 20% annually
without adding extra staff
Billing processes simpler, more reliable
Integration of customer information and product-support information
NetSuite for iPhone helps users connect remotely
Using NetSuite, WhippleHill Grows 20% Without Adding Extra Staff
The NetSuite approach to revenue recognition is much better than the massive spreadsheet we had to use before, which inevitably introduced errors in our
accruals. “
”
Overview–Provider of digital marketing services
–Based in Toronto, Canada
–Replaced in-house CRM
–Chose NetSuite CRM over Salesforce.com and FranConnect Inc.
ChallengesExpensive in-house ad campaign software
In-house CRM system not cost effective to keep
Difficult to measure and maximize advertising impact
NetSuite BenefitsTarget prospects for high lead-to-sales conversion
using site performance and customer behavior reports
KPI reporting helps manage ad campaigns and marketing spend
Opened new markets in Europe, Asia and Australia using high-volume processing and analytics
Same-day response to high-priority leads
NetSuite Helps WSI Automate Lead Management
Our conversion rates are consistently better than the industry average, and NetSuite plays a large role in that success.“ ”
Overview–Provider of rental car services
–Based in Paranaque City, Philippines
–Using NetSuite across accounting, CRM and Ecommerce
–Chose NetSuite over SAP and Quickbooks
ChallengesLosing money because of errors in manually prepared
invoices
Company had no way to foresee changes in rental volume by large clients
Thin profit margins prohibited Diamond from bringing in expensive on-premise IT software
NetSuite BenefitsBilling automation saves $10,000+ annually through
faster, more accurate invoicing
Accurate forecasting helps manage rental fleet dynamically by responding to changing market conditions
DFMS Saves $10,000 Yearly Using NetSuite
With NetSuite, analytical and reporting tools are available instantly, from any Internet-enabled terminal.“ ”
Retail Customers
Overview–Provider of clean energy
–Based in Melbourne, Australia
–Chose NetSuite OneWorld over Microsoft Dynamics
–Replaced MYOB and SugarCRM
ChallengesWanted to leverage the growing clean-energy market
Fragmented software applications
Customer questions on complex configuration or installation issues often required hour-long phone calls
NetSuite BenefitsSaved $200,000 over buying on-premise software and
servers, and is now doubling revenues yearly
Average order-to-cash time has decreased by 33%
Website price updates now happen instantaneously
Customer self-service enables sales to come in daily without requiring any employee contact, while reducing hour long service calls to 20 minutes.
Energy Matters Slashes Order to Cash 33% Using NetSuite OneWorld
NetSuite has enabled us to grow at a rate faster than we expected, from 20 people to more than 100 in just a few years. “ ”
Overview–Provider and retailer of musical supplies
–Based in West Lake Village, CA
–Chose NetSuite CRM over Salesforce.com
–Replaced custom built software
ChallengesManual handling of complex sales quotes
Sales of equipment and services to recording studios and live venues require extended contract negotiations
Quate system consisted of Excel spreadsheets
NetSuite Benefits3X growth in three years
Increased sales efficiency helping company to achieve 12% annual growth rate in a difficult economy
Improved pipeline efficiency has reduced quote time from 5 hours to 1 hour
Pipeline analysis reports help sales representatives increase effectiveness
NetSuite CRM Helps Guitar Center Grow Outside Sales Division
With NetSuite our salespeople can organize their workday, and we can deliver sales quotes that are impressively accurate. “ ”
Overview–Provider of Christian health services
–Based in Shelby, NC
–Chose NetSuite for ERP, CRM, and Ecommerce
–Replaced ProfitCenter Software
ChallengesOrder fulfillment errors due to limited IT system
Unreliable accounting, lack of reporting lead to lost revenues on shipping costs
Wanted to maintain hard-won leadership position
NetSuite BenefitsSaved $500,000 over cost of on-premises installation
Will save $50,000 annually in extra staff expenses vs. on-premise system
Ecommerce sales increased by 25% in 6 months
Real-time data for call center, marketing, Web, accounting, retail stores, IT, and CEO office
Hallelujah Acres Increases Ecommerce Sales by 25% With NetSuite
NetSuite has helped us improve customer service and order fulfillment. Plus it is flexible enough for us to affordably customize it to fit the company's long-term needs.“ ”
Overview–Culinary school
–Based in Makati City, Philippines
–NetSuite
ChallengesNeeded robust solution for CRM and back-office
finance
Required a unique system to meet student and course needs
Required a solution supporting educational and restaurant-grade supply needs
NetSuite BenefitsSignificant cost savings over alternative solutions
Avoided hiring dedicated IT personnel due to NetSuite cloud delivery
Reduced IT overheard
ICF Drives IT Efficiency Using NetSuite
NetSuite meets all of the requirements for a school, and automates many of the processes we would normally have to perform manually.“ ”
Overview–Manila-based fast food company
–$800m revenue
–32,000 employees
–1,800 stores
–Strategic emphasis on rapid global expansion
–Oracle Financials at corporate
Challenges
Robust growth potential threatened by fragmented, unreliable financial information
Aggressive expansion goals made consolidated financials essential
Too lengthy and costly to deploy Oracle worldwide
NetSuite OneWorld Benefits
Completed rollout to 10 stores in Vietnam took two months
265 stores subsequently rolled out in China
Automating reporting, and enforce governance
Real-time visibility across territories
Standardizing ERP at a Fraction of the Time and Cost of Oracle
NetSuite OneWorld gives us a way to deliver a standard platform across the organization in a timeframe and at a cost that supports our continued growth
and development.“
”
Overview–Global education company
–Based in Singapore
–$2B+ annual revenue
–40,000 employees
–3,700 locations worldwide
–NetSuite OneWorld and SuiteCloud customization
–Replaced on premise ERP system
ChallengesNeeded a solution that could be rapidly deployed and
scaled to existing and new subsidiaries
The cost of implementing an on-premise ERP solution for subsidiaries and new acquisitions would be cost prohibitive
Needed flexibility and transparency into ERP, financial management, reporting and analysis in the company's subsidiaries
NetSuite BenefitsFour month rollout to 6 subsidiaries
Reduced ongoing systems costs by 70%
Real-time consolidated view of performance across subsidiaries
Knowledge Universe Gained Agility and Reduced Costs With NetSuite OneWorld
We chose NetSuite OneWorld for its multi-entity consolidation functionality combined with the capability to tailor the system to meet the unique business
requirements of each individual subsidiary. “
”
Overview–Mountain bike retailer
–Based in North Hollywood, CA
–Chose NetSuite over Microsoft Great Plains, Salesforce.com, and Quickbooks
–Replaced Quickbooks and Excel
ChallengesAdding international channels meant complexity in
bookkeeping, inventory management
Wanted to attract quality employees by simplifying remote access
Manual inventory management slowed order processing
NetSuite BenefitsReal-time sales pipeline visibility maximizes cash flow
Saving $100,000 annually by eliminating additional bookkeepers
Additional savings of $20,000 per year vs. conventional server-based VPN
NetSuite Helps Niner Bikes Grow and Save $100K Annually
NetSuite is easy to use, but it also can take us to a $100,000,000 company without missing a beat.“ ”
Overview–Provider of tools used in the culinary profession
–Based in Sydney, Australia
–Chose NetSuite OneWorld over SAP BusinessOne
–Replaced Microsoft Great Plains
ChallengesMigration from startup software to Microsoft Dynamics
GP failed after 12 months of significant investment
Microsoft Dynamics GP provided virtually no usable reporting data
Solving GP problems would require over $100,000 in hardware, plus additional IT headcount
NetSuite BenefitsSaving over $100,000 in server hardware, plus ongoing
IT headcount
Cut accountant billable hours in half
Majority of customizations now managed and implemented in-house, saving on consulting fees
NetSuite OneWorld Saved TCT Hundreds of Thousands on IT
We quickly realized just how deep NetSuite's functionality is. NetSuite is powerful enough for us to enhance, refine, and grow with.“ ”
Overview–Provider of fair trade clothing and accessories
–Based in Camperdown, Australia
–NetSuite running across ERP and CRM
–85 users
–Switched from Markinson Shopkeeper running across VPNs
ChallengesMaintaining a VPN across so many sites was both
complex and time consuming
Managing data across sites took time and risked data integrity
Software upgrades was a logistic challenge
No real-time information
NetSuite BenefitsReal-time data available across all stores and the head
office
Greater insights into the business performance
Reduced hardware requirements and eliminated ongoing upgrades and maintenance
Eliminated the need for provision and maintenance of individual VPNs
Tree of Life Overcomes Barriers to Growth With NetSuite
Using NetSuite has allowed us to concentrate on what's important, secure in the knowledge that NetSuite has created a strong and reliable system.“ ”
Manufacturing Customers
© NetSuite 2010 98
Overview‒Provider of novelties and gifts
‒Based in the London, UK
‒Customer since 2007
‒NetSuite OneWorld
‒Replaced QuickBooks
‒Chose NetSuite OneWorld over SAP and Exchequer
Challenges
Managing growth across 3 continents
Managing multi-location inventory and supply chain
Needed financial consolidation for vendor and products
NetSuite OneWorld Benefits
Saved £50,000+ over on premise software and servers
Grew from £1.2 to £2.8M since switching to NetSuite
Multi-currency capabilities facilitate financial consolidations
BLUW Saves £50,000 Over On-Premise IT
We operate on three continents and our business is undergoing enormous growth. It would be impossible to predict future systems and infrastructure requirements for our business. With NetSuite OneWorld, we don't have to.”
“
Overview‒Provider of industrial supplies
‒Based in Oakland, CA
‒Founded in 1948
‒Customer since 2003
‒Switched from QuickBooks & MBA Accounting Software to NetSuite
‒Using NetSuite for ERP, Inventory, CRM, and Ecommerce
Challenges
Shrinking building materials margins as economy tightened
Accurate competitive analysis to determine price changes
Improve performance by increasing operational efficiency
NetSuite Benefits
Analytics help management make pricing adjustments based on accurate competitive analysis
Set prices for thousands of SKUs in a day, compared to a week or more
NetSuite reporting capabilities help managers track sales, order pipelines and inventory
Feeney Competes and Diversifies in Tight Economy
NetSuite helps us be more competitive, more agile, and plan our future with precision. It gave us the tools to provide better customer service, and it gives our
departments the information they need.”“
Overview‒Provider of fan sports apparel
‒Based in Hoboken, NJ
‒Founded in 2005
‒Customer since 2010
‒Switched from Quickbooks and PDGsoft to NetSuite
‒Chose NetSuite over Microsoft Great Plains and Sage Mas 200/400
‒Running NetSuite across ERP, CRM, Ecommerce, Inventory, & Manufacturing
Challenges
Poor integration between QuickBooks and webstore lead to duplicate effort and flawed order management
Lack of visibility into order exceptions and stockouts impacted margins
Difficult and labor-intensive raw materials tracking
Benefits
Automatically import and process orders improving shipment times and customer satisfaction
eliminated 9 week material ordering delays
Commission reporting cut from four hours to four minutes
GameWear Cuts Waste and Streamlines Order Management with NetSuite
Using the NetSuite Ecommerce platform is boosting sales, and gives us the opportunity to scale up our business-to-consumer operations.
”“
Overview‒Provider of transportation technology
‒Based in St. Paul, MN
‒Customer since 2008
‒NetSuite OneWorld
‒Switched from SAP
‒Running NetSuite in 2 months
‒Deployed NetSuite across inventory, ERP, and CRM
Challenges
Needed scalable ERP system after 3M spinoff
Unable to perform financial or sales analysis
Growth limited by lack of visibility into new sales opportunities
NetSuite OneWorld Benefits
NetSuite provides a scalable, cost effective ERP system that allows GTT to continue rapid growth
Even with 3 subsidiaries, GTT gets detailed, weekly financial and sales reports
Dashboards provide instant inventory, backlog and pipeline visibility
GTT Running on NetSuite OneWorld with 2,000+ Customers in Just 60 Days
In 60 days we had a complete, scalable ERP infrastructure, thanks to NetSuite, and we're now growing at a good pace.”“
Overview–Division of Honeywell
–Running SAP R/3 for financials
–Running NetSuite in a hub and spoke model with SAP R/3
–Real time integration
Challenges
Using SAP R/3, but lacked dedicated SFA, support, and Ecommerce
Sales and service had limited visibility into order status and customer info had to query SAP R/3
NetSuite Benefits
Integrated NetSuite Ecommerce and CRM with corporate SAP R/3 deployment
Easy for Honeywell CPG channel customers to place orders, research products, and verify orders
Reduced maintenance costs
User friendly application for support staff
Using SuiteCloud Connect for SAP
Honeywell CPG Turns to NetSuite to Drive Sales and Service
Consumer Products Group
Overview‒Manufacturer of electrical components
‒Based in Lake Forest, CA
‒NetSuite replaced QuickBooks and spreadsheets
‒Chose NetSuite over SAP BusinessOne
‒Deployed NetSuite across ERP, CRM, customer and partner portals
Challenges
Exploit opportunities for international growth
Needed cost effective, multi-language ERP solution
Distributed workforce and partners needed remote access
Benefits
25% greater functionality over SAP BusinessOne
120% growth without adding FTEs
Saving $30K to $50K on VPN connections
Dashboards provide real-time visibility into supply chains and sales pipeline
iConn Technologies Saved $100,000 with NetSuite
SAP BusinessOne would have required us to triple staff, spend more, and we still wouldn't have the functionality and ease of use we're getting now. NetSuite puts
you in the driver's seat, so you're not spending time figuring out the software.”“
Overview‒Provider of classroom audio technology
‒Based in Tualatin, OR
‒Customer since 2005
‒NetSuite replaced Peachtree, FileMaker and Excel
‒Running NetSuite in 3 months
‒Deployed NetSuite across ERP, Inventory, and CRM.
Challenges
Fragmented CRM and ERP slowed order processing
Sales people couldn't track order status
Combined software and spreadsheets caused data duplication, errors and inconsistencies
Benefits
NetSuite scalability supports Lightspeed’s rapid growth
Significant drop in order processing and customer support handling times
Anytime, anywhere access to distributed sales force
Eliminated data duplication and extra data entry saving employees from additional administrative hours
Lightspeed Technologies Doubled Growth Since NetSuite Go-Live
NetSuite gives us a single view of the customer. We’ve strengthened customer support and relations, and we've been able to speed up order processing while
improving system availability at the same time.”“
Overview‒Manufacturer of light covers
‒Based in Northbrook, IL
‒Customer since 2008
‒NetSuite replaced QuickBooks, customer software and spreadsheets
‒Chose NetSuite over Salesforce.com, and Infor
‒Deployed NetSuite across ERP, Inventory, and CRM.
Challenges
Cut cost of inventory, shipping, and logistics despite a growing list of 8,000 SKUs
Expand business while helping customers save money in difficult economy
Increase operational efficiency
Benefits
Saving 75K+ yearly on reduced staff, shipping and paper/toner
Increased inventory turns by 66% with real-time carrying cost visibility
Automated order processing saves 15-20 hours per month
Malcolite Cuts Order Processing Time from 3 Days to 40 Minutes with NetSuite
NetSuite has helped our business improve customer service, eliminate paper and waste, and utilize advanced inventory management techniques to bring new
products to market quickly.”“
Overview‒Manufacturer of minted awards and gifts
‒Based in Green Bay, WI
‒Customer Since 2008
‒37 NetSuite users
‒Replaced BPCS AS400 with NetSuite
‒NetSuite runs ERP, CRM, eCommerce
Challenges
Grow customer base, make better use of its website
Phone orders slowed processes and limited potential for higher-margin custom sales
Complex drop-ship orders processed manually, slowing shipments to multiple customer locations
NetSuite Benefits
Added 25% new customers since NetSuite go-live
Reduce sales staff 50% since automating order processing
Assembling custom-order kits now takes just 20% of the time it took before NetSuite
Medalcraft Mint Adds Customers, Cuts Production Time with NetSuite
NetSuite helps us across the board. The customer center helps us grow by taking a lot of the labor out of custom order-handling. Shipping automation lets
us handle larger organizations that might want to ship products to 200 locations—much more easily.
”“
Overview‒Manufacturer of healthcare tools
‒Based in Lake Forest, CA
‒Founded in 1978
‒NetSuite customer since 2007
‒NetSuite replaced QuickBooks, and Corezon ERP
Challenges
Manage complex, integrated assembly and quality control processes amid increasing price competition
Maintain fast order fulfillment despite fluctuating customer ordering patterns and expanding sales in 90-plus countries
NetSuite Benefits
50% decrease in customer order fulfillment times
No new IT staff despite continued growth
Production planning time reduced from days to hours
Complete order-to-source traceability on inventory lots
NetSuite Helps Monobind Cut Order Fulfillment Times By 50%
NetSuite provides the critical tool to see our current sales demand, direct the orders through our seven-step assembly process, and ensure that they go out
the door on time to give the best delivery performance possible.”“
Overview‒Manufacturer of torque tools
‒Based in San Jose, CA
‒NetSuite customer since 2004
‒NetSuite replaced Great Plains, Peachtree and Goldmine
‒NetSuite deployed across ERP, CRM and Advanced Inventory
Challenges
Couldn't keep up with growing demand for products
Legacy IT software fragmented, costly, difficult to upgrade and customize
Manual sales and inventory tracking caused lost sales, incomplete product shipments.
NetSuite Benefits
Saving more than $100K per year by eliminating custom development, server hardware
Time to generate a complex purchase order has dropped from 4 hours to 30 minutes
Automated order processing reduces errors by matching sales estimates with purchase orders
Mountz Saved $100,000 Per Year Over On-Premise Systems
With NetSuite, sales people can manage their own accounts, manufacturing people can track work orders and inventory in real-time, and our CEO is now
fully engaged with our information technology.”“
Overview‒Manufacturer of fireplace, stone and bathroom fixtures
‒Headquarters: South Yorkshire, UK
‒Founded in 1923
‒Customer since 2009
‒NetSuite OneWorld replaced Bespoke product
Challenges
Management of three separate divisions, each in different locations
Urgent need to replace single server set-up with limited licenses
Distributed workforce needed system access
NetSuite OneWorld Benefits
OneWorld allows areas of the business to operate as individual entities
Automated processes eliminated administrative burden and saved the equivalent of two employees
Integrated and streamlined end-to-end processes, from point of sale through to delivery and invoicing
R.O. Arnold Turns to the Cloud to Support Growth while Reducing Costs
We use NetSuite for absolutely everything and the productivity savings since switching have been huge. To achieve the same results without NetSuite would
have meant hiring at least two new employees. ”“
Overview‒Manufacturer of Architectural Wood Products
‒Based in Boise, ID
‒Established in 1991
‒Switched to NetSuite from SAP
‒NetSuite runs inventory planning, sales, marketing, reporting and analysis
Challenges
SAP inflexible and inappropriate for the custom demands of commercial clients like RedBuilt
Needed enterprise ERP solution after RedBuilt became independent from corporate parent Weyerhaeuser
Rapid ERP replacement required, as former corporate parent would terminate access to SAP in 6
NetSuite Benefits
Avoiding $275,000 in annual salary costs for SAP and database administrator
First-year costs with NetSuite are just half of what RedBuilt would spend to stay with SAP
Transition from SAP to NetSuite completed in just 86 days
RedBuilt Switch from SAP in Just 86 Days; TCO Nearly $300,000 Lower
We share the vision NetSuite has that the cloud is the future of information systems. At just a fraction of the cost of keeping SAP, NetSuite provides us a
solution that is much more flexible and dynamic.”“
Overview‒Manufacturer of fire equipment
‒Based in Riyadh, Kingdom of Saudi Arabia
‒Established in 1983
‒NetSuite Replaced Oracle, Sage and Spreadsheets
‒NetSuite CRM
Challenges
Inability to track sales leads caused company to lose share of growing market
Company unable to evaluate effectiveness of large global marketing expenditures
Oracle E-business Suite costly, complex, unable to track new business leads
NetSuite CRM Benefits
New leads are proactively solicited within 3 days
Real-time reporting lets managers identify most profitable customers, improve customer relationships
30-day deployment met critical deadline
Manufacturer Saves $300,000 Yearly Over On-premise CRM
NetSuite gives us the ability to track leads, evaluate the value of each lead, and find out which customers we should be pursuing to maximize profits. We couldn't
do that before.”“
Overview‒Manufacturer of automotive oil
‒Based in St. Louis, MO
‒Founded in 1839
‒NetSuite Replaced AS/400
‒Chose NetSuite over SAP and Microsoft GP
‒Running NetSuite across ERP, Order Management, Purchasing, Inventory, and CRM
Challenges
Company growth outpaced 25-year-old AS/400 system
Cumbersome manual processes slowed customer shipments
Larger customers were requesting automated order and payment methods
NetSuite Benefits
Web-based software strengthens Schaeffer's competitive advantage
Customer shipping time improved from 2.5 days to 1 day, with more accuracy
Use of EDI order entry grew from 30% to 70% of orders
EFT payments grew from 2% to 15% of orders
Saved $100,000 Annually on Programming Costs Alone
We were becoming a big company, but we couldn't afford a big, integrated ERP system. With NetSuite our competitive advantage is strengthened.”“
Overview‒Manufacturer of fire safety products
‒Based in Dubai, United Arab Emirates
‒NetSuite CRM Replaced Sage 500
Challenges
Startup wanted to leverage growing market for custom-built ambulances
Complex quotation/approval slowed order processing
Manual reporting of sales drained human resources, increasing margin of error.
NetSuite CRM Benefits
Company has grown by 30% without adding extra staff
Automated order processing places new orders in seconds, compared to 2 days with old system
Single repository and visibility for all customer information
Grew By 30% Without Adding Extra Staff
Turning quotes into sales was essential to our success, but quotes can get very complex. With NetSuite, we go from quote to approval to sale in a matter
of seconds.”“
Overview‒Manufacturer of wire rope and steel cable
‒Based in Highbridge, Somerset, UK
‒Chose NetSuite over Sage
‒Running on NetSuite in 3 months
Challenges
Integrate Ecommerce with back-office accounting and inventory
Needed IT infrastructure to scale as business grew
Avoid cost prohibitive ERP
NetSuite Benefits
Doubled in size since implementing NetSuite at startup
Remote and mobile access saves the company approximately £50,000 per year
Automated front- and back-office processes let Tecni-Cable thrive against larger competitors
Startup Uses NetSuite toThrived Against Larger Competitors
NetSuite has been our system of choice since startup and will continue to be into the future. If we could have dreamt up a system that fitted all our
requirements we would have created NetSuite.”“
Overview‒Manufacturer of wireless products
‒Based in Herndon, VA
‒NetSuite OneWorld Replaced Salesforce.com, Made2Manage and Remedy
‒Running NetSuite across ERP, SFA, Marketing, Manufacturing, Inventory and Customer Support
Challenges
Growing customer base put strain on disconnected, manual processes
Couldn't grow business without adding costly headcount
Little integration or visibility across business groups
NetSuite OneWorld Benefits
Eliminated numerous cumbersome, manual processes
Company continues growth without adding headcount
Real-time visibility improves accountability, simplifies compliance management
NetSuite OneWorld Strengthens Links at Wireless Matrix
Before NetSuite, growing our subscriber base also meant increasing our operational expenditures. Now we can grow without increasing headcount, by
leveraging the efficiencies of NetSuite.”“
Other Customers
Overview‒Professional baseball team
‒Based in Oakland, CA
‒Chose NetSuite CRM over Salesforce.com
‒Have been the Oakland A’s since 1968
Challenges
Reliance on outdated software caused errors and wasted time processing and forecasting sales
Lead tracking errors lead to poor ticket sales and lack of fresh data
Management couldn’t track activities of sales reps
NetSuite Benefits
Greatly improved sales-lead tracking and management
Improved targeted ticket packages due to better analytics
Customizations allow the A’s to create new ticket varieties
Automated reports provide visibility into sponsorship promotions
Oakland Athletics Boost Ticket Marketing, Strengthen Sponsor Relations
NetSuite's top-tier service and scalability allow us to make changes that positively impact our performance, products and keep our business moving forward.”“
Overview‒Study Arboriculture
‒Established in 1964
‒Based in Hampshire, UK
‒NetSuite replaced Sage 50 and Microsoft Access
‒Live on NetSuite in 3 months
Challenges
Move all information into one single database
Provide staff with remote access to data
Needed a solution which required little on-site maintenance or management
NetSuite Benefits
Significant saving on hardware
Data is backed up automatically by NetSuite, ensuring company information is secure
Requires minimal on-site IT infrastructure and management, further reducing costs
Transformed Critical Business Processes with NetSuite’s Cloud Software
With NetSuite, all of our data is 100% accurate, presented in real time and available at the click of a button. It’s made a huge difference to the way we work.”“
Customers Results with NetSuite Ecommerce
Results with NetSuite Ecommerce
Clickstop.com grew from 3 to 11 webstores in 18 months without adding additional staff. Saving $70K in IT costs and 20 hours/week with NetSuite.
Inkjetsuperstore.com experienced 50% YOY growth, without having to hire dozens of additional employees.
ESET’s ecommerce sales revenue increased 10X since adopting NetSuite. Went from 4K to 30K estore orders processed/month.
Average page views +20%; Average time on site +50%; Bounced rate dropped by 40% and Conversion rate up by 50%
Customers Quotes
Customer Quotes: Manufacturing “Having BOMs in NetSuite helps us figure out which parts and items we’ll need for sales opportunities and manage where these builds need to go. Because we can plan ahead, we can easily figure out when we want to commit Payment Orders for the different parts of process that we need to purchase: critical parts that would take 6 weeks to produce. From setting up inventory parts to assemblies down to SKUs, NetSuite Light Manufacturing allows us to efficiently manage our production” - Marc Masnik, CIO
“By replacing our old system with NetSuite, we’ve gained efficiencies equivalent to six full time employees. NetSuite provides insight and control over our entire workflow, from parts procurement through assembly, shipping, delivery and customer follow-up.” Sonny Jelinek, CEO
"NetSuite's platform has helped our business improvecustomer service, eliminate paper and waste, and utilizeadvanced inventory management techniques to bring newproducts to market quickly. We are not only saving money,but using our NetSuite system to help grow our sales.“- Jason Howard, CEO
Customer Quotes: Wholesale and Distribution
“Choosing NetSuite has allowed us the needed business flexibility for our key backend processes around financials, inventory and CRM. This coupled with their platform allows us to integrate our e-commerce front end seamlessly.“ - Yugo Kanazawa, President
“The NetSuite system was up and running for our new logistics division within an incredibly short amount of time, and it helped us close a significant amount of business when we needed it most – in December, our busiest month of the year,” - Geoffrey Smalling, CTO, Wine.com
“With NetSuite we can adjust supply-chain or inventory-management priorities based on changes in customer orders, and we can give our customers real-time visibility into the status of their orders – all of these benefits reflect directly back to our differentiation, and to our bottom line success.” - Jad Daye, President, Alpha Comm Enterprises
Customer Quotes: vs Epicor
“The only regret with our cancelling of the Epicor system and our NetSuite selection and implementation is that we didn’t do it sooner.” Pete Teigen, CFO
“Leveraging Epicor ERP, it was hard to create the custom forms, workflows, dashboards and reports that were crucial to running our business. With NetSuite we were able to build all of our necessary workflow and build a customized order management process across the web through sales fulfillment accounting, all inside NetSuite.”
“With Epicor, remote access and upgrades were always big challenges; NetSuite’s cloud solution changed all that.”- Rob Forand, Dir of Administration
Customer Quotes: Implementation
“We found NetSuite’s implementation team to be much easier to work with and they took an active interest in helping NextLife get up and running.” Pete Teigen, CFO
“We signed our contract with NetSuite the 1st week of March and we went live July 1st. It was a very quick implementation made possible by the easy data integration tools. We were also impressed with how easy the online user training was. The training was more effective with our employees because it was done with a web browser which everyone is familiar with.” David Brault, CFO