Software as a Service solution for IT Performance Measurement - Metricus

8/14/2019 Software as a Service solution for IT Performance Measurement - Metricus

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Metricu

An introduction to Metricus

Clarity on the



SlideCopyright © 2009, ITpreneurs Nederland B.V. All

Innovation Award Nomination for Metricus

Metricus has been acknowledged for breaking new ground on ITperformance management and isnominated for the ITSMF Innovation

Award by three independent juries.




IT Performance Mana ement -

CXO Systems surveyed 1400 CIOs in 2003. Key findings included:

“..most IT executives spend more than a day per week gathering information..”The frequency with which CIOs gather information related to different functionsdoes not correlate well with the importance of those functions.”

The majority of information is received via multiple channels and needs to becollated bottom up. The following graph is an excerpt from the report:




IT Performance Management – 2008/9

Only 6% of IT managers have access to efficiently produced IT performanceinformation.

Source: ‘Trends in IT Performance Management’, 2008/9, ITpreneurs.Survey and interviews amongst 99 IT executives and consultants in five continents

+ Collecting datafrom various sources+ Converting datainto logical numbers+ Building complexExcel sheets

= Highly Ineffective




Metricus provides you a bird’s eye view of the health of your IT processes and

Best Practice Metricsthat make sense to the

business

Scorecards andperformance

analysis to measureoutcomes

Measure Manage Improve

Trending informationand benchmarking for

informed decisionmaking

SaaS Metricus IT Performance Management Framework

ITIL v3 continual service improvement /COBIT Goal to KGI to Outcome Measures

Built on




How it works 1): Pick and Choose Modules

Metricus Workspace

Metricus Modules® include everything an organization needs to measure,manage and improve specific IT processes

ü Modules for allITIL processes

ü For all COBIT Processes

ü Green ITü Cost Controlü Balanced

Scorecard

The followingmodules areavailable




Characteristics of Metricus Modules

Initial configurationincluded, optional supportpackages available

Data managementpart of initialconfiguration

End-user training viathe web

First modulesubscription requiresminimum of 5 users

Scalable Modulestructure, add moduleswhen required

Globally accessible,browser based, fullymanaged




How it works 2) Metricus Enterprise SaaS–

Metricus Enterprise SaaS® includes all Metricus Modules, all content, templates,etc. to provide tailored and comprehensive solutions to customers

ü CIO Dashboardü IT health

scorecardü Unique and

custom KPIsü ISO/IEC 20000

implementationü Specific

reporting needs

Custom solutionsinclude:




Characteristics of Metricus Enter rise SaaS

Data Templates, andSQL scripts included

End-user training viaonline conferences or face to face

No minimum number of users

Globally accessible,browser based, fullymanaged

Add your own metrics,KPIs and specificprinciples

8-hours dedicatedMetricus support per month included




Some of the Metricus benefits…..

Modulesfor ITIL

Green IT

Modulesfor COBIT

Cost-Control

Best practice Knowledge included Globally accessible

Flexible “30 minute” deployment Customer Enablementü Training programs for

your key staff ü Access to

benchmarking dataü Customer Support

Simple dataupload

Access per user

Fully managedenvironment

Browser based

Your ownmetrics

And 20 more modules

ü Everything you need tomanage your ITperformance

ü Pay as you goü Deploy Metrics that

everyone else usesü Reduce your TCO




The IT Performance Management

True businessIntelligence

End-to-End ITManagement

Transactionbased

systems

PointSolutions

Metricus

Mirror42

HP decision center

Cognos

IBM Tivoli

CA Unicenter

Business Objects

HP ServiceCenter

Digital Fuel

SAS

BMC Remedy

PureShare

This picture represents anITpreneurs view

“Metricus combinesknowledge on themanagement of IT

performance with robustBusiness Intelligence

Capabilities”




Best Practice KPIs allow you to identify metricsthat are meanin ful and actionable

Cascading down from business

goals to COBIT processes andmetrics: The following are DS4metrics




Traffic light symbols indicate theprocess health for the entireorganization. The individual departmentor team performance is accessible for benchmarking purposes

Using best practice metrics it becomes easy




Template Scorecards and Dashboards help

For every Metricus Moduletemplate scorecards and

dashboards are availablethat can simply bedeployed and customized




S ecialized modules address s ecific and

Metricus Module for Green ITMonitoring the contribution of organizations withrespect to sustainable information technology.




Communication and Collaboration features

The graph tells usperformance is degrading.Time for action and let’sinitiate an improvementproject.

Let’s analyze ‘support’further:

Actual versus targetbenchmarks show

percentage of ServiceRequests resolved on

initial contact is an issue.




Drill down into the details to assess

This dashboard is for Service Desk Managersand Analysts andallows for advancedanalysis of theperformance of theService Desk and callmetrics

Information can beanalyzed in great detailand advanced slicingand dicing of information is possible




End of presentation…

Beginning of your

Metricus




Metricus is an ITpreneurs product.

ITpreneurs provides knowledge solutions in the ITmanagement domain. The ITpreneurs portfolio

includes Learning solutions (game based learning,e-learning, classroom training) and IT performancemanagement solutions (IT performancemeasurement).

Through its content expertise and extensivepartner network, ITpreneurs knowledge portfolio iscurrently available in 45 countries across 6continents and in 6 languages.

Corporate HeadquartersWeena 324-3263012 NJ RotterdamIntl: +31107110260US: +18002146371

Contact information:

Software as a Service solution for IT Performance Measurement - Metricus

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