SOFTWARE AND HARDWARE TOOLS Chapter 19 Network Troubleshooting Spring, 2013.
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Transcript of SOFTWARE AND HARDWARE TOOLS Chapter 19 Network Troubleshooting Spring, 2013.
![Page 1: SOFTWARE AND HARDWARE TOOLS Chapter 19 Network Troubleshooting Spring, 2013.](https://reader030.fdocuments.in/reader030/viewer/2022032523/56649d765503460f94a5735f/html5/thumbnails/1.jpg)
SOFTWARE AND HARDWARE TOOLS
Chapter 19
Network Troubleshooting
Spring, 2013
![Page 2: SOFTWARE AND HARDWARE TOOLS Chapter 19 Network Troubleshooting Spring, 2013.](https://reader030.fdocuments.in/reader030/viewer/2022032523/56649d765503460f94a5735f/html5/thumbnails/2.jpg)
Narrowing Down the Problem
Did you check the super simple stuff?
Is hardware or software causing the problem?
Is it a workstation or server problem?
Which segments of the network are affected?
![Page 3: SOFTWARE AND HARDWARE TOOLS Chapter 19 Network Troubleshooting Spring, 2013.](https://reader030.fdocuments.in/reader030/viewer/2022032523/56649d765503460f94a5735f/html5/thumbnails/3.jpg)
Super Simple Stuff (SSS)
Check to ensure…
Look for…
Check all…
Look for…
![Page 4: SOFTWARE AND HARDWARE TOOLS Chapter 19 Network Troubleshooting Spring, 2013.](https://reader030.fdocuments.in/reader030/viewer/2022032523/56649d765503460f94a5735f/html5/thumbnails/4.jpg)
Hardware or Software?
Usually involves three things:
![Page 5: SOFTWARE AND HARDWARE TOOLS Chapter 19 Network Troubleshooting Spring, 2013.](https://reader030.fdocuments.in/reader030/viewer/2022032523/56649d765503460f94a5735f/html5/thumbnails/5.jpg)
Workstation or Server Problem?
How to check:
Check which segments are affected:
![Page 6: SOFTWARE AND HARDWARE TOOLS Chapter 19 Network Troubleshooting Spring, 2013.](https://reader030.fdocuments.in/reader030/viewer/2022032523/56649d765503460f94a5735f/html5/thumbnails/6.jpg)
Cabling Issues (what to look for) Issues at night? (haunted?) Crosstalk Nearing or near-end crosstalk Attenuation Collisions Shorts Open impedance mismatch (echo) Interference
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Wireless Issues
Interference Incorrect encryption Incorrect channel Incorrect frequency ESSID mismatch Standard mismatch Distance Bounce Incorrect antenna placement
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Troubleshooting Steps
1.
2.
3.
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Troubleshooting Steps
4.
5.
6.
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Troubleshooting Steps
7.
8.
9.
![Page 11: SOFTWARE AND HARDWARE TOOLS Chapter 19 Network Troubleshooting Spring, 2013.](https://reader030.fdocuments.in/reader030/viewer/2022032523/56649d765503460f94a5735f/html5/thumbnails/11.jpg)
Troubleshooting Tips
Don’t overlook the SSS
Prioritize your problems
Check software configuration
![Page 12: SOFTWARE AND HARDWARE TOOLS Chapter 19 Network Troubleshooting Spring, 2013.](https://reader030.fdocuments.in/reader030/viewer/2022032523/56649d765503460f94a5735f/html5/thumbnails/12.jpg)
Troubleshooting Tips
Don’t overlook physical conditions
Don’t overlook cable problems
Check for viruses
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Oh, by the way…