The Desktop Environment 11.888.softchoice | BLoGs.softchoice .coM/ADVisoR

SPRING 2011sPRiNG 2011

the BYoD debate 12

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connect with us today.1.800.268.7638 | www.softchoice.com

Making the most of IT means understanding all the moving parts – from creating the solution and acquiring the technology, to managing it over time. It’s the sort of big picture thinking Softchoice provides every day to thousands of customers across North America.

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table of contentsFeatured Partners

fiNe tuNiNG the futuRe:Professional Services in the new desktop era

the thRee chALLeNGes of the New DesktoP eNViRoNMeNt: Radical changes are afoot

RefResh AND ReLAX:Windows 7 with Lenovo’s Enhanced Experience

VisioN Vs. ReALitY: The BYOD debate

office 365:Is it right for you?

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1. solution Design & Delivery

2. it Asset Management

3. technology sourcing

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the three challenges of the new Desktop environment

There’s a perfect storm out there and it’s causing a radical change to the desktop environment.

The proof is everywhere. Start with the prominent use of Windows XP, a 10-year-old operating system causing a mass migration to Windows 7. Next is a sea of aging

client hardware, remnants of down-economy budget crises.

Combine these pressures with an onslaught of new tablet devices, exploding into the enterprise, and you have all the ingredients for a complete transformation in desktop delivery practices.

“It’s truly a paradigm shift,” says Scott Harper, Softchoice’s Director of Business Development. “End users want to have full access to a customized desktop experience, for all business applications, on any device, anytime, anywhere.”

In the face of this evolution, IT leaders are dealing with a number of key considerations. Below, we’ve explored what we see as the top three challenges of the new desktop environment.

Challenge #1: Tackling the hardware question

With hardware, the challenge is two-fold for IT leaders looking to upgrade to the latest Windows operating system.

On one hand, you might want to standardize on Windows 7. But how? Will you do it through a hardware refresh, which many find easiest, or will you do it with a software upgrade?

“Organizations looking to standardize on Windows 7 need to decide if they’ll deploy through a PC refresh or upgrade their existing fleet,” says Harper. “Examining how many devices are approaching or have surpassed the policy refresh lifecycle and evaluating the fleet’s ability to support the new OS are paramount to the decision making process.”

Complicating the matter, IT departments have to contend with the “consumerization of IT” movement, and the demand to support new kinds of devices. End users want more flexibility, mobility and freedom and you’ve got to address these demands, too, says Harper.

Challenge #2: Understanding the application

The second major challenge is assessing and addressing business application compatibility.

“One of the most time consuming and daunting tasks in desktop deployment planning is assessing, and testing, driver and application compatibility,” says Harper, underscoring the burden of ensuring line-of-business applications are compatible with new operating systems, such as Windows 7.

On top of that, a number of organizations wonder how to deploy legacy “niche” applications and line-of-business web applications that were developed for Internet Explorer 6.

This is when virtualizing either the desktop or application becomes attractive. By packaging the app or the desktop in a bubble and decoupling it from the hardware, organizations can remove application compatibility concerns and deliver the end-user experience to those demanding freedom around the device they use.

Challenge #3: Deploying

Organizations are also faced with figuring out how to efficiently deploy Windows 7 to their fleet. There’s a number of options to look at: deploy manually, machine by machine, through remote deployment, or integrate with a hardware refresh.

Regardless of the deployment process, organizations will need to package the OS and their applications, and create new golden images – which is no small burden. It’s not uncommon for Softchoice to find organizations with more than 500 applications they need to package for deployment.

And even organizations considering application virtualization – whether it be a Citrix, VMware, or Microsoft solution – still need to package the applications, says Harper.

“This process is very time consuming and outsourcing it can be a wise move,” Harper argues. “Picking the wrong approach here can literally cause thousands of hours of extra work.”

Today, IT leaders need to focus on leveraging technology to efficiently deploy the new desktop experience. As opposed to spending 3-5 hours per machine, organizations want to dramatically reduce the provision speed by creating an efficient deployment plan.

The next step

The desktop horizon is complex and shifts daily. What’s certain is that many organizations will face these challenges in 2011. How will you assess your hardware lifecycle? And what steps are needed to determine application compatibility? Is application virtualization and/or desktop virtualization a viable solution? And how will you create the most efficient deployment strategy, regardless of the direction you take?

Softchoice has the expertise and resources to answer these questions. Visit blogs.softchoice.com/itgrok for more in the coming months, or contact your Softchoice Account Manager today.

6 blogs.softchoice.com/advisor

solution Design & Delivery

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striking the right balance between innovation and the financial realities of your business is just one of the ways we help you get ahead. To connect the

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fine tuning the future: Professional Services in the new desktop era

As organizations adapt to an evolving desktop environment, Professional Services will play a key role in guiding this transformation. The arrival of next-generation technology is one thing, but navigating through hundreds of options and actually deploying them are the most crucial components of IT success. The Advisor met with John Kauffman, Director of Professional Services at Softchoice to discuss Professional Services’ role in delivering the new desktop era. Advisor: Can you define Professional Services for us? John: For IT, Professional Services (PS) relate to functions performed by consultants or contractors to help organizations achieve their objectives and goals. These services are at the heart of win-win, long term relationships. Advisor: What kind of projects do organizations generally go to a partner for guidance with? John: We’re seeing a whole range of clients, from enterprise to small businesses, all with a multitude of projects, from quick fixes, deployments, fleet retirements, to health checks. We’re delivering roadmap strategies, technology assessments, disaster recovery planning, and data center optimization.

Advisor: What are some of the biggest challenges facing customers in the new desktop environment and how are PS helping remedy these challenges?

John: Desktop environments have multiple challenges and as the number of users increase, the complexity of managing the infrastructure is heightened. Desktop virtualization is one example of a major technology many IT managers are still struggling to investigate. With the economy stifling budgets a few years ago, refreshing hardware and understanding the health of your aging PCs is another growing concern.

Advisor: What is the most commonly overlooked PS opportunity?

John: In general, organizations who jump into new technologies without doing proper assessments or tests and developments tend to have the most issues. A great example would be with virtualization, where companies manage to reduce physical hardware, but get caught with virtual server sprawl, when they fail to manage server life-cycles properly. Advisor: Why is it that so few organizations rely on these types of services?

John: Many customers have their own IT team and rely on it to carry out new projects while doing their day-to-day tasks. What happens is they spend much of their time maintaining their investments, and far less time innovating (the old 80/20 rule). Softchoice believes it should be different, and we see ourselves as an extension of your IT department. We help plan and put together solutions as a value-add service and provide proof of concepts for new ventures. The goal is to let you focus on what counts, as we manage the headaches.

Professional Services will be at the heart of the changing desktop in 2011 and beyond. These days, IT leaders realize it’s not enough to simply buy the best technology. Ensuring the proper processes, testing and management schemes are behind those investments are fundamental to IT success. Talk to a Softchoice representative today to learn more about how we can help service, and deliver, your next major project.

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it Asset Management

SOLuTION DESIgN & DELIvERY | IT ASSET MANAgEMENT | TECHNOLOgY SOuRCINg

the right strategy goes a long way to reducing costs and simplifying ongoing management. To streamline deployment, we provide complete

hardware roll-out services to ensure your technology comes ready to work – on

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12 blogs.softchoice.com/advisor The Desktop Environment 13

The BYOD DebateVision vs. Reality:Gone are the days where workplace communications were limited to an office phone and desktop computer. Employees are now demanding the freedom to communicate in multiple streams any time, anywhere, from any device.

Take phones for instance. A recent article published by Gartner predicts by year end 2013, 40 percent of enterprise workers will have abandoned or removed their desk phone in favor of their mobile.

This “Bring Your Own Device” (BYOD) trend is empowering users to communicate more effectively. It allows them to use whichever device they’re most comfortable with and gives them the freedom to access information, clients and colleagues in the office, on the road or in the coffee shop and, increasingly at home.

All great news if you’re a BYOD user. A challenge – some might say nightmare – for the IT department, in whose lap the challenges of creating and managing this unified experience falls.

We invited Softchoice’s own IT Manager James Ambursley and Unified Communications Expert Frank Ball to sit down over a cup of joe and discuss the promise and challenges of BYOD.

Softchoice’s Cisco Unified Communications Readiness Assessment can help you rapidly identify your current state environment and develop a roadmap for transforming communications and collaboration tools to better align with your business. Whether you’re starting from scratch, wanting to just increase utilization of your existing equipment or integrate some existing equipment with the latest and greatest, Softchoice can tailor the assessment to what you need and we can help you determine the unified experience that will meet the needs of your unique organization. Visit www.softchoice.com/onevoice to take advantage of this assessment.

James Ambursley - Softchoice IT Manager

Frank Ball - SoftchoiceUnified Communications Expert

Frank: At the end of the day, it’s a win for everybody – even IT and even if they’re not seeing the light just quite yet. BYOD and the unified communications and collaboration tools behind the scenes that make it a reality ultimately help organizations move with greater speed and agility. It’s technology that empowers people to communicate more effectively, improving business processes and helping businesses achieve better profitability.

James: Well, BYOD is one of those new buzz terms in the industry and I think what it really means is “look out!” Unified communications sounds like a great answer for many organizations but I have concerns that the theory and reality don’t mesh up in a whole host of areas – end user experience/performance, security, resource use and compatibility.

James: For starters, a lot of us in IT are concerned about issues like poorly configured machines that react badly on our networks. It just opens a big can of worms. And then there’s the issue of wireless performance. It’s finite for Softchoice users, meaning it’s not meant to be the primary mode of communication. Not to mention, wireless is capped at a fraction of land line speed and we don’t have enough wireless access points to connect large numbers of users if, say, everyone starts bringing in their iPads.

Frank: Great points. But there are already unified communications solutions out there that address many of these experience and performance concerns. With any of these new technologies, it’s a given that you need a solid network and fast connection. And you want to think about choosing unified communication tools from one vendor so you can add other features more easily in the future – for instance a softphone client for PCs or single number reach, which allows employees to be reached automatically on their mobile, desk or home phone.

James: I did. How do we, for instance, guarantee a user’s device doesn’t naturally produce a broadcast storm when it connects to our network? And how about additional technical resources needed to resolve issues introduced by disparate devices?

Frank: Well, luckily, for concerns like broadcast storms, companies like Cisco have switches with a loop avoidance mechanism called Spanning Tree Protocol (STP) that eliminates redundant links in your network – it can go a long way to avoiding meltdowns. On the issue of additional technical resources, they’re definitely needed for troubleshooting issues that mobile carriers won’t be able to help users with. But one of the keys is to find solutions that bridge the gap – for instance ones that can allow different instant messaging or presence standards from, say, Google, Microsoft and other players to communicate with one another. If you can use solutions that unify these disparate worlds, it makes resolving issues that much easier in the back-end – and that means the need for technical resources is kept in check.

James: Yes. With the various OS possibilities for user comfort in personal devices, difficulties inevitably arise for machines that don’t meet preset compatibility requirements. Do we provide an alternative to users? Do we adjust our compatibility requirements? How do we determine what features may not work in unified communication without knowing the device fully ahead of time?

Frank: Well, we’ll never know every device fully ahead of time but there are still a finite number of them and we can do a good job of dealing with the ones we know. There are

a variety of unified communication tools that address these compatibility issues and take enterprise collaboration to the level we need it to be at – like dual-mode, where devices can seamlessly make voice calls, connect and transfer from a WLAN to a public cellular network and back again. Or a unified mobile communicator that offers features like visual voicemail, corporate directory access, even presence.

James: Not surprisingly, it’s a huge concern for me and I know Frank appreciates why I think so. After all, with the potential for so many BYOD mobiles flying around, there’s the a risk of data loss from lost or stolen devices, not to mention malware and vulnerability to the organization from unsecured point of access or weak security links. So how do you ensure the kind of robust security an enterprise needs across today’s diverse mobile devices without stifling users’ creativity or productivity, or shutting them out from the files they need to touch on their machines?

Frank: There’s obviously a whole other level of vigilance expected from IT managers and obviously a dedicated approach to the challenge. Security here is no longer simply about traditional firewalls. Security vulnerability with mobile devices needs to be addressed and the major mobile players – Apple, Google, Nokia and of course RIM – have made significant progress toward key enterprise must-haves like data synchronization, remote wiping and locking in case devices are lost or stolen and management software that keeps personal and business data completely separate – and therefore secure. The big players are already transforming

enterprise mobile security, allowing organizations to provide reliable and easy-to-deploy encrypted network connectivity to mobile workers wherever they are. The aim here is ultimately to give users flexibility and freedom, but that doesn’t mean there won’t be some constraints and compliance rules. It can’t be a complete free-for-all. Employees, for instance, have to agree to allow their devices to be subject to the same kind of monitoring and security policies corporate devices are subject to now.

What are your overall thoughts on the advent of Bring Your Own Device?Q:

James, you mentioned concerns on resource use too?

And finally, James, you mentioned compatibility?

Q:

Q:

How about security?Q:

Well how about we tackle each of those. Let’s start with end user experience/performance. James, what are your concerns?

Q:

14 blogs.softchoice.com/advisor The Desktop Environment 15

A lot of organizations are wrestling with the best way to introduce Windows 7 into

their environment. For those who want to standardize on one operating system, there

are different approaches. One is a PC refresh.

given the economic challenges organizations have faced over the past 24 months,

many are dealing with an aging PC fleet with significant technology gaps. Many

environments are addressing these concerns by evaluating the performance gains

offered by refreshing their PC client systems and leveraging the power of Microsoft’s

Windows 7 operating system.

But to support a Windows 7 environment, you will first have to address your current

PC hardware capabilities. The reality is that some PCs just won’t be able to handle

Windows 7.

updating PC client systems along with deploying Windows 7 will ensure organizations

unleash their full PC computing potential. It can significantly reduce PC lifecycle

management costs, while realizing considerable energy cost savings. Lenovo has

been a long-time partner of Microsoft and has been involved with Windows 7

since the start.

“We have made significant R&D investments throughout Microsoft’s development of

Windows 7 to ensure our mutual customers have an optimized Windows 7 experience

when using Lenovo PCs,” says Craig Taylor, Client Executive from Lenovo Canada Inc.

“Working directly with Microsoft throughout all stages of the operating system design,

we created Lenovo Enhanced Experience 2.0.”

“This program exemplifies how the collaboration between Microsoft and our hardware

partners leads to improved experiences for our joint customers.”

- steve Guggenheimer, corporate Vice President of the oeM Division at Microsoft corporation.

The new generation Lenovo Enhanced Experience 2.0 for Windows 7 has perfected

Lenovo PCs for business by integrating robust security features, superior web

conferencing technology, enhanced multimedia, and faster start-up and

shutdown times.

With limited time and resources to manage business IT tools, it’s important to leverage

a trusted IT advisor with the necessary skills and bandwidth to assist with a PC rollout.

It is imperative customers focus their efforts on their core competencies to remain

competitive within their industries. Lenovo Authorized Resellers like Softchoice can

provide a variety of products, solutions and services to assist.

call your softchoice Account Manager or email win7enhanced@softchoice.com today. our it experts can provide strategic direction to assess, deploy and support many it solutions, including best-of-breed solutions including Lenovo Pcs and windows 7.

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Windows 7 with Lenovo’s Enhanced Experience 2.0Refresh and Relaxand

16 blogs.softchoice.com/advisor The Desktop Environment 1716 www.softchoice.com/advisor

technology sourcing

SOLuTION DESIgN & DELIvERY | IT ASSET MANAgEMENT | TECHNOLOgY SOuRCINg

A sound technology investment is about more than finding what you need at a great price. You also want knowledgeable service and delivery you can

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18 blogs.softchoice.com/advisor The Desktop Environment 19

With Office 365 on the way, many organizations are wondering how it will affect the desktop. Softchoice wants to give you everything you need to navigate this complex topic and find the guidance you need to make great decisions. Over the coming months, we will be constantly updating our expert-written blog, The Microsoft Navigator (blogs.softchoice.com/microsoftnavigator) to address top level concerns. Here’s a peak at the major topics we feel are top of mind with most IT leaders looking at Office 365:

Licensing:Licensing agreements can be tough to understand. This time, Microsoft is making the Office 365 licensing process a lot more flexible than it has been before. But with more flexibility, comes more challenges. With over 6 major plans to choose from – all wildly different in performance and cost – you need to understand exactly which users in your business fit which plan, or if they should stick on premise.

Deal Breakers: Before you even begin to worry about when and how you’re going to migrate to the “Office in the Cloud,” you need to know what factors could make the transition impossible, more difficult, or all together unnecessary. We dug up the top 3 deal breakers for implementing Microsoft Office 365:

1.Contracts: Being contractually bound to other technologies, such as Unified Communication & Collaboration (UC&C), from competing vendors might make Office 365 a no go.

2.Regulations: While Office 365 offers coverage on most of the big ones (such as HIPAA, ISO 27001 and FIRPA), you want to closely investigate any other regulations such as PCI.

3.Customization: If you have highly-customized functions for Exchange or Sharepoint which are business critical, you might have a hard time migrating to the cloud.

Microsoft Online Services (BPOS) customers:Organizations running Microsoft Online Services, (a.k.a BPOS) should find out exactly what the transition will mean to them. Organizations will want to understand timelines, which plan they will automatically be enrolled in and what the key differences are between BPOS and Office 365 regarding functionality and cost.

Low hanging fruit and Microsoft Exchange: Despite all the marketing buzz, many organizations are not looking at Office 365 as an “all-in proposition.” As such, there’s more attention being paid to which technologies will function best in the cloud, which are easiest to migrate, and which ones will have the most pay-off for IT admins and budget managers alike. Many business are really focused on Microsoft Exchange and seeing how that will work in the cloud, perhaps more than any other element in the Office 365 suite. The reason: it could resolve some of the biggest headaches for IT admins.

Single sign on and need for ADFS: Office 365 offers users something its predecessor and most other cloud offerings can’t: single sign-on and seamless authentication with the desktop. But something needs to be kept in mind: if you are running Server 2008 Active Directory on-premises, you must configure Active Directory Federation Services (ADFS) to achieve single sign-on. This will open up a world of ease for your admins, and will be much less headaches for the end user, hopefully increasing adoption across the company.

Office 365: Is it right for you?

NAViGAtoR

Want the full scoop on these stories and much more? Visit Microsoft Navigator and get clear on Office 365.

blogs.softchoice.com/MicrosoftNavigator

20 blogs.softchoice.com/advisor The Desktop Environment 21

EMC2, EMC, the EMC logo, VNX, VNXe, and where information lives are registered trademarks or trademarks of EMC Corporation in the United States and other countries. © Copyright 2011 EMC Corporation. All rights reserved. H8602

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22 blogs.softchoice.com/advisor The Desktop Environment 23

our Difference

SOLuTION DESIgN & DELIvERY | IT ASSET MANAgEMENT | TECHNOLOgY SOuRCINg

our methodology begins by working with you in person. We believe this

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