SOFT SKILLS COURSE NAME COURSE NAME• This course will give you the basic business management...
Transcript of SOFT SKILLS COURSE NAME COURSE NAME• This course will give you the basic business management...
CandlewoodHouseGreenHillVillageOfficeParkCnrNentabos&BotterklapperStreetTheWillows,Pretoria0040
HoheizenOfficePark109HoheizenCresentWelgemoedBelville7530
Pretoria:0861000064CapeTown:[email protected]
PostalAddressP.O.Box2937TheReeds0157
MembersDewaldVorsterJanBothaStefanJacobs(D.Phil)YoungCarr(D.Phil.)
SOFTSKILLS
COURSENAME COURSENAME
AccountingSkillsfor
NewSupervisors/
Managers
• Manyof us flinchwhenwehear terms like depreciation, cash flow,
balancesheet,and(worstofall!)budgets;
• However,theseareallimportantconceptstounderstandifyou're
goingtosucceedinbusiness,particularlyasamanager;
• Thiscoursewillhelpyougetstartedintheaccountingworld.
ActiveListening
• Communicationskillsareattheheartofeverythingwedoeachday,
whetherathome,atwork,oratplay;
• Thiscoursefocusesonactivelistening,whichencompassesthebest
ofcommunication.
AdvancedProject
Management
• It'seasytoforgetthe"manager"partofyour"projectmanager"title
amongstalltheactivityduringaproject;
• However,itiscrucialthatyouhoneyourmanagementskillsasthey
areanimportantpartofyoursuccessasaprojectmanager;
• Therearealsosomeadvancedprojectmanagementtechniquesthat
youcanmastertobringyourprojectstothenextlevel.
AdvancedSkillsfor
thePracticalTrainer
• Behindeveryspectaculartrainingsessionisalotofpreparationand
meticulousattentiontodetail;
• Thetrulyskilledtrainercanmakeaprogramexciting!
• Thiscoursewillteachyouadvancedskillsthatcanhelpyoutakeyour
trainingprogramstothenextlevel;
• WerecommendthatyoucompleteThePracticalTrainerbefore
beginningthiscourse.
AdvancedWriting
Skills
• Thiscourseisdesignedforgoodwriterswhoarereadytolearnthe
nuancesofletters,businesscases,proposals,andreports;
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• Therefore,werecommendthatyoucompleteBusinessWritingThat
Worksbeforebeginningthiscourse.
AngerManagement:
UnderstandingAnger
• Angerisauniversalexperience.Managingangerproductivelyis
somethingthatfewindividuals,organizations,andsocietiesdowell,
eventhoughit’sanimportantcomponentofbeingsuccessful;
• Thiscoursewillgiveyousomewaystomanageyourangeraswellas
angrypeople.
AppreciativeInquiry
• Haveyouheardthesaying,ifyoudowhatyou'vealwaysdone,you'll
getwhatyou'vealwaysgotten?
• AppreciativeInquiryoffersusanew,excitingwaytosolveproblems
andimprovetheplaceswherewelive,work,andplay.
BalancedScoreCard
Basics
• Intangibleassets(likeacompany’sreputation,theknowledgebase
createdbytheiremployees,andtraininginitiatives)canmakeupa
hugeportionofacompany’swealth;
• Thiscoursewillteachyouaboutthebalancedscorecard,whichcan
helpyou,measureallaspectsofyourorganizationssuccess.
BasicBusiness
Management:Boot
CampforBusiness
Owners
• Owningabusinessrequiresavisionbalancedwithattentiontodetail;
• Youneedtobeageneralistwhounderstandsthemultipleaspectsof
runningabusiness,aswellastheabilitytostepbackandseethebig
pictureandtoreachintothefuture;
• Thiscoursewillgiveyouthebasicbusinessmanagementskillsthat
youneedforsuccess.
BasicInternet
Marketing
• IfyourcustomersontheInternet,thenyoushouldbetoo;
• Thiscoursewillshowyouwheretostart;
• Itisidealforbusinessownersandpeoplenewtomarketingwhowant
tolearnthebasicsofInternetmarketing.
BodyLanguage:
ReadingBody
LanguageasaSales
Tool
• Bodylanguagecanmakeorbreakoureffortstoestablishlong,
trustingrelationships;
• Ourbodylanguagecanhelptoreinforceandaddcredibilitytowhat
wesayoritcancontradictourwords;
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• Thiscoursecanhelpyoumakesureyourbodylanguageissendingthe
rightmessage.
Branding:Creating
andmanagingyour
corporatebrand
• Yourbrandisthevehiclethatpropelsyourproductorserviceinto
yourcustomer’slivesandtheirhearts;
• Whatdoesyourbrandsayaboutyou?
Budgetsand
ManagingMoney
• Weallplayaroleinourorganizationsfinancialhealth,whetherwe
realizeitornot;
• Thiscoursewillgiveyoutheskillsthatyouneedtospeak
knowledgeablyaboutbudgetsandmanagingmoneytocontributeto
thebottomline;
• WerecommendthatyoucompleteAccountingSkillsforNew
Supervisorsbeforebeginningthiscourse.
BuildingaBrandon
SocialMedia
• SocialMediaisnowfirmlyembeddedinourculturalpsycheandour
corporatewayoflife;
• Youcangetagriponthebestwaystoexploitvarioussocialmedia
platformswiththiscomprehensivecourse.
BuildingaConsulting
Business
• Manyofushavethedreamofowningabusiness,butfewofustake
thatstep;
• Inthecaseofstartingaconsultingbusinessitmaybeashortstep
fromtheworkworldtotheself-employedworld;
• Insomecasesyourskillscanbetransferredeasilyfromyourcurrent
jobtoyourownconsultingbusiness.
BuildinganOnline
Business
• You’vegotanidea,onethatyouthinkcouldbeagreatbusiness;
• Butyoudon’twanttolimityourselftoonelocation,you’renot
lookingforabrick-and-mortarstore,yourthinkingonline;
• That’snotabadideasinceonlineshoppingandspendingispredicted
togrowatexponentialrates;
• Gettheadvice,tips,tools,andpointersyouneedhere.
BuildingBetterTeams
• Teamsareanimportantbuildingblockofsuccessfulorganizations;
• Isyourteammotivated?
• Doyouworkwelltogethertosolveproblemsandgetthingsdone?
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• Doyouhaveaprocessformanagingissues?
• ThiscoursecanhelpyousayYes!toallofthosequestionsandbuilda
betterteam.
BuildingRelationships
forSuccessinSales
• Morethanever,peoplearelookingtoconnectwithothersandbuild
relationships;
• Inordertobesuccessfulasasalesperson,youmustknowhowto
createanexperiencethatwillhelpyouconnectwithyourcustomers;
• Thiscoursewillhelpyoubuildrelationshipsforsuccessinsales.
BuildingYourSelf
Esteemand
AssertivenessSkills
• AnyRandoncesaid,themanwhodoesnotvaluehimself,cannot
valueanythingoranyone;
• Thiscoursewillgiveyousometechniquesthatcandramatically
changehowyoufeelaboutyourselfandhowyouapproachtheworld.
Bullyinginthe
Workplace
• Bullyingiscalledthesilentepidemic;
• Althoughhalfofworkershaveexperiencedorwitnessedbullying,
policiesandlawsdealingwithitarefarlessprevalent;
• Thiscoursewillgiveyouthetoolstodealwithworkplacebullying.
BusinessEthicsforthe
Office
• Whatexactlymakesadecisionethical?Theproblemwithethicsis
thatwhatmayseemmorallyright(orethical)toonepersonmay
seemappallingtoanother;
• Thiscoursewillhelpyoudefineyourethicalframeworktomake
solvingethicaldilemmaseasier.
BusinessEtiquette:
GainingThatExtra
Edge
• Etiquettequestionscanbeagonizing;
• Understandingthebasicsofbusinessetiquettecangiveyouthat
extraedgeandhelpyoustandoutfromthecrowd.
BusinessLeadership:
Becoming
Management
Material
• Atitscore,leadershipmeanssettinggoals,lightingapath,and
persuadingotherstofollow;
• Thiscoursewillshowyouhowleaderscangettheirmessageoutina
waythatinspires,makethemostoftheirlimitedtime,andbuild
roadstopreciousresources.
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BusinessProcess
Management
• Businessprocessmanagementhelpsorganizationsleverageprocesses
toachievetheirgoalsandbesuccessful.Onceprocessesare
implemented,theymustbemonitored,evaluated,andoptimized;
• Thiscoursewillintroduceyoutobusinessprocessmanagement,
whichcanhelpyourorganizationsuccessfullyperformthese
activities.
BusinessSuccession
Planning:Developing
andmaintaininga
successionplan
• Changeisahallmarkoftoday’sbusinessworld,especiallyintermsof
theworkforce;
• Successionplanningcanhelpyoumakethemostofthatchangeby
ensuringthatwhensomeoneleaves,thereissomeonereadytotake
theirplace.
BusinessWritingThat
Works
• Writingisjustlikeanyotherskill:youneedtolearn,practice,and
workatittogetgoodatit;
• Thiscoursewillgiveyouthebasictoolsyouneedtobecomeabetter
writer.
CallCentreTraining:
SalesandCustomer
ServiceTrainingfor
CallCentreAgents
• Whetherwechoosetoembracethemorcannotstandbeing
interruptedbytheircalls,callcentresareabusinesselementthatis
heretostay;
• Withtherighttraining,callcentreagentscanbeanexcellentassetin
yourorganizationssalesprocess.
ChangeManagement:
ChangeandHowto
DealwithIt
• Somepeopleenjoytheopportunitiesandexcitementthatchange
brings.Others,however,haveahardertimeadapting;
• Tocomplicatematters,ourfeelingsoftendependonthesituation.
Thiscoursewillteachyouhowtomanagechangeinapositiveway.
Coachingand
Mentoring
• Coachingisbasedonapartnershipthatinvolvesgivingbothsupport
andchallengingopportunitiestoemployees;
• Mentorshipisarelatedskillthatisoftenapartofcoaching.It’sabout
beingaguide,offeringwisdomandadvicewhenitisneeded;
• Thiscoursewillcoverbothoftheseessentialskills.
Communication
Strategies
• Eachday,wecommunicatewithothersthroughourspokenwords,
bodylanguage,andwrittencommunication;
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• Thiscoursecanshowyouhowtomakesureyou’resendingtheright
message.
Communicationsfor
SmallBusiness
Owners
• Communicationsbetweenasmallbusinessanditscustomersisa
multi-lanehighway;
• Navigatethishighwaysuccessfullyandyouincreasecustomer
numbersandprofits;
• Setoutonthishighwayunaware,ill-prepared,orunconvincedofits
importance,andyouwilllosegroundtoyourcompetitors.
ConductingAccurate
InternetResearch
• WehaveallusedtheInternettosearchfortheanswertoaquestion
wemighthave;
• ThequestioncouldbeassimpleasWhowonlastnights’ballgame?
oranin-depthqueryforouruniversityresearchpaper;
• ThiscourseprovidesaroadmapforsearchingtheWebwithout
gettinglost,side-tracked,orgettingthewronginformation;
• Itprovidessimpletipsandexamplesandpointsusintheright
direction.
ConductingEffective
PerformanceReviews
• Performancereviewsareanessentialcomponentofemployee
development;
• Afterall,howwillemployeesbeabletomeettheirgoalsiftheydon’t
knowwhatthosegoalsare?
• Thiscoursewillhelpyousetupandexecuteaperformance
managementprocess.
ConferenceandEvent
Management
• Whetheryou’replanningasmallanniversarypartyorabig
conference,thebasiceventmanagementprinciplesarethesame;
• Thiscoursewillgiveyouaneffectiveandwell-planneddesignthatcan
beusedoverandoveragainforanytypeofevent.
ConflictResolution:
DealingwithDifficult
People
• Sometimesitseemsliketheworldisfullofdifficultpeople;
• Whileitmightseemthattheeasiestremedyistolockyourselfupat
homeandavoidpeople,weeventuallyhavetopickupthephoneor
stepoutsideandinteractwithsomeone;
• Thiscoursewillgiveyoupracticaltoolstodealwithdifficultpeople.
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ConflictResolution:
GettingAlonginThe
Workplace
• Conflictisanecessarypartofourpersonalgrowthanddevelopment;
• Itonlybecomesanissuewhenthepeopleinvolvedcannotwork
throughit;
• Whenthishappens,negativeenergycanresult,causinghurtfeelings
anddamagedrelationships;
• Thiscoursewillteachyouhowtoresolveconflictandgainpositive
results.
ConqueringYourFear
ofSpeakinginPublic
• Doyougetnervouswhenpresentingatcompanymeetings?
• Doyoufindithardtomakeconversationatsocialevents?
• Doyoulockupinawkwardsocialsituations?
• Ifso,thiscoursecanhelpyouconqueryournervesandspeak
confidentlyinpublic.
CreatingaDynamite
JobPortfolio
• Thejobmarketcontinuestochangeasdoesthewaywelookfor
work;
• Thiscourseexaminesthevalueofpresentingyourselfasacomplete
packagebyusingaresumeasanintroductiontoanemployerand
backingitupwithaportfoliopresentedattheinterview;
• WerecommendthatyoucompleteGettingYourJobSearchStarted
beforebeginningthiscourse.
CreatingaGoogle
AdWordsCampaign
• ManycompaniesadvertisewithpayperclickInternetads;
• Thiscoursefocusesonthelargestmachineavailable:Google
AdWords.
CreatingaTop-Notch
TalentManagement
Program
• Havingtherightpeopleinplaceattherighttimeisakeyaspectto
continuedgrowth,success,andstability;
• Thiscoursewillprovideyouwithwhatittakestohavetheright
peopleready.
CreatingaWorkplace
WellnessProgram
• Withincreasingcostsofhealthcare,ashrinkingworkforce,andaging
workers,asavvyworkplaceunderstandsthevalueinsupporting
workerstoimprovetheirconditioningandtoliveafitterlifestyle;
• Thiscoursewillgiveyouaframeworktobuildaprogramfromscratch
andwaystoenhanceexistingprograms.
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CreativeThinkingand
Innovation
• Whilesomepeopleseemtobesimplyburstingwithcreativity,others
finditastruggletothinkoutsidethesquare;
• Thiscoursewillteachyouhowtoboostyourcreativejuices.
CrisisManagement
• Viableorganizationsneedtobereadyforemergenciesbecausethey
aredoingbusiness;
• Thiscoursewillshowyouhowtocreateacrisismanagementplan
thatwillhelpyourbusinessprevent,respondto,andrecoverfromall
typesofcrises.
CriticalThinking
• Intoday’ssociety,wearebombardedwithmessagestobelieve
variousideas,purchasethings,supportcauses,andleadourlifestyle
inaparticularway;
• Thiscoursewillgiveyoutheabilitytoclearlyreasonthrough
problemsandtopresentargumentsinalogical,compellingway.
CRM:AnIntroduction
toCustomer
Relationship
Management
• Takealookinyourwallet.Howmanypoints,rewards,andloyalty
cardsdoyouhave?
• TheseareallexamplesofCustomerRelationshipManagement(CRM)
programs;
• Whatdoesyourcompanyoffertorewardexistingcustomersandgain
newones?
CustomerService
Training:Critical
ElementsofCustomer
Service
• Today,customersexpectmorefromcompaniesthaneverbefore;
• Thiscourseisdesignedaroundsixcriticalelementsofcustomer
servicethatcreateauniqueexperienceforthepeoplepurchasing
yourproducts.
CustomerService
Training:Managing
CustomerService
• Likeallbusinessvalues,acustomerservicefocusmustbe
demonstratedfromthetopdown;
• Customerserviceleadershavearesponsibilitytodemonstrategood
leadershippracticesaswellasgoodcustomerservicepractices;
• Thiscoursewillshareseveralleadershipmodelsthatyoucanuseto
successfullyleadacustomerserviceteam.
Delegation:TheArtof
DelegatingEffectively• Effectivedelegationisoneofthemostvaluableskillsyoucanmaster;
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• Itreducesyourworkloadwhiledevelopingemployeeskillsand
preparingthemforadvancement;
• Thiscoursewillexplorethedelegationprocessandgiveyoutheskills
youneedtostartdelegatingeffectively.
DevelopingaHigh
Reliability
Organization
• HighReliabilityOrganizations(HROs)areawareoftheirsituations,
theytakestockofthingsandtakethebestapproachtodealwith
troublebeforeithappensandafterwardsaswell;
• Thiscourseexplorestheprinciplesofhighreliability,looksatreal
examplesofHROs,andprobestheDeepwaterHorizonoilrigdisaster
tohelpshowcasetheprinciples.
DevelopingYour
ExecutivePresence
• Thinkofanexecutiveyouadmire;
• Chancesareyouadmirethembecauseofthefiguretheycutacross
thecorporateandfinancialworld;
• Butthatfiguredoesnotcomeaboutbymerechance,itistheproduct
ofhardwork,experience,andcleverlycraftedinsightintowhat
makesagoodexecutivepresence;
• Youcanavailyourselfofahintofthoseskillswiththisinformative,
enlightening,andengagingeLearningeducationalextravaganza.
DevelopingYour
TrainingProgram
• Successfultrainingprogramsaremeaningful,practical,andbeneficial
tobothtraineesandtheorganizationstheyworkfor.Thiscoursewill
giveyouastep-by-stepguidefordevelopingagreattrainingprogram.
DisabilityAwareness:
WorkingwithPeople
withDisabilities
• Peoplewithdisabilitiesrepresentasignificantandlargely
underutilizedresourceforbusinesses;
• Thiscoursewillgiveyoutoolsandtipsforcreatingadiverse
workplaceandmakingthemostofwhatemployeeshavetooffer.
DiversityTraining:
CelebratingDiversity
intheWorkplace
• Morethanever,aworkplaceisadiversecollectionofpeopleproudof
whotheyare;
• Thiscoursewillgiveyouwaystoleadthesediverseindividualsand
helpthemworkasateam.
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DynamiteSales
Presentations
• Researchinbusinessetiquettehasshownthatwhenyoufirstmeet
someone,thefirsttwelvestepsyoutakearecriticalinforminga
perfectfirstimpression;
• Agoodsalespresentationbeginswhenyouentertheroom,andthe
bestsalespresentationmethodstakeintoaccountnotonlywhat
you'rebringingtosell,buthowyoupresentwithit.
E-Commerce
Management
• E-commercehasbeenapartoftheworld’sfinanciallandscapesince
themid-1990s;
• It’sbigandit’sgettingbiggereveryday.E-commercehasn’treplaced
brickandmortarstoreslikesomehadpredicteditwouldbutitisa
majorpartoftoday’sbusinessworld;
• Learntheskillsheretomanageyoure-commercebusinesstosuccess.
EffectivePlanningand
Scheduling
• Creatinganaccuratescheduleismoreofanartthanascience;
• However,therearesometoolsandtechniquesthatyoucanusetobe
aspreciseaspossible;
• Thiscoursewillintroduceyoutothemostcommonlyusedtoolsand
showyouhowtoapplythemtoeverydayscenarios;
• WerecommendthatyoucompleteIntermediateProject
Managementbeforebeginningthiscourse.
EmotionalIntelligence
• Emotionalintelligence,alsocalledEQ,istheabilitytobeawareofand
manageemotionsandrelationships;
• Thiscoursewillhelpyoudevelopyouremotionalintelligencetogive
youthatextraedgeinbuildingrelationshipsandconnectingwith
others.
Employee
Accountability
• Organizationswhopromoteaccountabilityaremoresuccessfuland
moreproductive;
• Thiscoursegivesworkplaceleaderstechniquesforpromoting
accountabilityintheirorganization,startingwiththemselves.
EmployeeDispute
Resolution:Mediation
throughPeerReview
• Haveyoueverbeeninaworkplacesituationwhereasupervisorhas
madeadecisionthatyoudidn’tagreewith?
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• Didyouwishthatyoucouldasksomeoneelsewhattheythoughtof
thedecisionandwhethertheywouldhavedonethesamething?
• Thepeerreviewprocessoffersemployeesjustthatchance.
Encouraging
Sustainabilityand
SocialResponsibility
inBusiness
• Today’sleadingbusinessesrealizethatthereismoretotheirbottom
linethanfinancialsuccess;
• Thrivingbusinessesalsoensurethatthepeopleandenvironmentin
theareasthattheyoperatebenefitfromtheirpresence;
• Corporatesocialresponsibilityprogramsandsustainabilitypractices
canhelpbuildtrueprofitabilitythatincorporatesallofthese
elements.
Entrepreneurship101
• Entrepreneurshiphasbeendescribedasagreatwaytomake
beneficialchangestoyourorganization;
• Peoplecanchoosetocontinuewiththestatusquo,ortheycanwork
tomakeadifferenceinthelivesofthemselvesandotherswithinthe
company;
• Thiscoursewillhelpyoubecomeenergizedandreadytopushyour
ideasforward.
FacilitationSkills
• Withitsfocusonaskingratherthantelling,andlisteningtobuild
consensus,facilitationisthenewleadershipideal;
• Thiscoursewillintroduceyoutothiscorecompetencyandgiveyou
practicalwaystoapplyitintheworkplace.
GenerationGap:
ClosingtheGapinthe
Workplace
• Therearecurrentlyfivegenerationsintheworkforce,andemployers
facedwithmassretirementsofBabyBoomersarelookingforwaysto
prepareforthechanges;
• Thiscourseexaminesthehistoryandrealityofthegenerationgap;
GettingYourJob
SearchStarted
• Whilelookingforworkcanbeanexcitingtime,itcanalsoinvolvefear
anddiscomfortaboutchangeandtheunknown;
• Whetheryouarealreadyinthemidstofajobsearchorjustthinking
aboutit,thiscoursewillhelpyoudeterminewhatyourskillsetis
madeupof,thekindofworkthatisimportantandrealistictoinclude
inyoursearch,andhowtogetstarted.
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GivingEffective
Feedback
• Feedbackisanessentialelementforourgrowthanddevelopment;
• Thiscourseisdesignedtohelpworkplaceleaderslearnhowto
providefeedbackanytimethatthemessageisdue.
GlobalBusiness
Strategies
• Considerthedifferentaspectsofhowbusinessisconductedaround
theworld.Variouscurrencies,culturalcustoms,tradelaws,border
rules,import/exportregulations,andmoreallcomeintoplayineach
country;
• Tocomplicatemattersfurther,theseelementsareconstantly
evolving;
• Addintherapidpaceofchangeoftechnology,legalquestions
surroundingtheInternetande-commerce,andgrowingsecurity
concerns,andyouhavegotanextremelycomplexglobal
marketplace.
GoalSetting
• Weallhavethingswewantinlife;
• Thiscoursewillshowyouhowtotakethethingsthatyoudream
aboutandwishforandturnthemintoreality.
HiringforSuccess:
Behavioural
Interviewing
Techniques
• Theinterviewingprocesssoundseasyenough:youarrangefora
conversationwithpotentialcandidatesandthenselectthebest
personforaparticularposition;
• However,weallknowthatitisn’treallythatsimple;
• Thiscoursewillgiveyoutheskillsandtoolstohiresuccessful
candidates.
HumanResources
Training:HRforthe
Non-HRManager
• Intoday’sfast-movingworld,manymanagersandsupervisorsare
expectedtodealwithhumanresourceissues;
• Theymaybeaskedtotakepartindevelopingjobdescriptions,take
partininterviewsortakeresponsibilityfordiscipline;
• Thiscoursewillintroducethosemanagerstohumanresource
concepts.
Influenceand
Persuasion
• Whenwetalkaboutinfluenceandpersuasion,weoftentalkabout
marketingandsales;
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• However,weinfluenceinmanywaysandwithgreatfrequency.This
coursewillteachyouhowtospeakwithinfluenceandpersuasion.
Intrapreneurship
• Intrapreneurshiphasbeendescribedasagreatwaytomake
beneficialchangestoyourorganization;
• Peoplecanchoosetocontinuewiththestatusquo,ortheycanwork
tomakeadifferenceinthelivesofthemselvesandotherswithinthe
company;
• Thiscoursewillhelpyoubecomeenergizedandreadytopushyour
ideasforward.
IntroductiontoNeuro
Linguistic
Programming(NLP)
• Inordertoachieveresults,youmustmastertheartofbringingyour
unconsciousthoughtstothesurface;
• Thiscoursewillgiveyoutheskillstodojustthatthroughneuro
linguisticprogramming.
Inventory
Management:The
NutsandBolts
• Nobusinesscansurviveverylongwithoutaneffectiveprogramof
controlsoverthepartsandmaterialsthatareusedinproducingor
distributinggoodsandservicesofthefirm;
• Thiscoursewillteachyouhowtoeffectivelymanagetheseitems,
whicharecollectivelyreferredtoasinventory.
Kick-startingYour
BusinesswithCrowd
sourcing
• Today’sfast-pacedmarketplacedemandsthatbusinessesthinkfast;
• Crowdsourcingcanhelpalltypesofbusinesseskeepontopoftrends
andstaycompetitive.
Knowledge
Management
• Theknowledgeheldbyanorganisationsemployeeissometimesits
mostvaluableasset;
• Therefore,itshouldbestored,protected,andmanagedlikeanyother
resource;
• Thiscoursewillintroduceyoutoknowledgemanagementtips,
techniques,andprocesses.
LeadershipSkillsfor
Supervisors:
Communication,
CoachingandConflict
• Therearethreefundamentalskillareasthatallleadersneedto
master:communication,coaching,andconflict;
• Thisintroductoryworkshopwillgiveyoubasicskillsinallthreeareas.
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LeanProcess
Improvement
• FromBenjaminFranklinsearlyideas,toHenryFordsworkinthe
1920sandtheToyodapreceptsinthe1930s,toJefferyLikers
publicationofTheToyotaWayin2004,Leanprocesseshaveevolved
fromasimpleconcepttoasetofwidelyusedbestpractices;
• ThiscoursewillintroduceyoutothemostcommonLeantools.
LogisticsandSupply
ChainManagement
• LogisticsandSupplyChainManagementarearguablythelifebloodof
anyindustry;
• Ifyoucannotmakeyourproductsandgetthemtoyourcustomers,
thenfailureisguaranteed;
• Ifyoudon’twanttofindyourbusinessinthispredicamentit’sagood
ideatosecuretrainingonthispivotaltopictohaveagoodgraspon
success;
• Thiscovergivesabroadoverviewoflogisticsandsupplychain
managementandthetoolsyouwillneed.
MakingTrainingStick
• Wehaveallparticipatedintrainingcoursesorworkshops;
• Someofthesehavebeenhelpfulandusefulinoureverydaylivesand
othershaveseemedredundantandawasteoftime.Howoftenhave
wecheeredorgrumbledatbeingaskedtoparticipateinatraining
day?
• Thegoodnewsisthatalltrainingcanbeusefulandapplicableifthe
trainerkeepssomesimpletipsinmindwhendevelopingandapplying
training;
• Wealllearndifferently,buttherearesometruthsaboutlearningthat
canbeapplicabletomostgroupsandcanbetweakedtofitany
trainingsession;
• Thiscoursewillhelpyouidentifywaystomakeyourtrainingstickier
foryourstudents.
ManagingAcross
Cultures
• Theworldisgettingsmallerandsmallerwiththeincreasinginfluence
oftheInternet,widespreadtravel,andmultinationalcorporations;
• Alongwiththisshrinkingoftheglobecomesaninfluxofdiverse
culturesintotheofficesetting;
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• Tomakethistransitionapositiveoneit’svitaltohavetheskillsto
understandandwelcomeseveralcultures.Thiscoursetakesalookat
howbesttosmoothlyblendemployeesfromseveralculturesintoa
cohesiveworkforce.
ManagingDifficult
Conversations
• Whetherit’saskingaboutasensitivesubject,tellingsomeonethey
havebroccoliintheirteeth,orconfrontingaco-workerabouttheir
rudebehaviour,weallfacedifficultconversationsfromtimetotime;
• Thiscoursewillgiveyouaframeworkthatyoucanusetohelpyou
workthroughtoughsituations.
ManagingPressure
andMaintaining
Balance
• Whenthingsareextremelybusyatworkandyouhaveyourhandsfull
withmanytasks,havingskillsyoucandrawonareessentialforpeace
ofmindandgrowth;
• Thiscoursewillgiveyouwaystomanagethepressureandmaintain
balanceinyourlife.
ManagingtheVirtual
Workplace
• Virtualworkersandvirtualteamsareanessentialpartoftoday’s
workforce;
• Morethanever,peopleareusingtechnologytoworkanywhere,
anytime;
• Asamanager,it’simportanttounderstandhowthesenewtools
changeyourroleandthepeoplethatyouworkwith.
MarketingandSales
• Asmallmarketingbudgetdoesn’tmeanyoucan’tmeetyourgoals
andbusinessobjectives;
• Thiscoursewillsharesomecreativemarketingtacticsthatwillwork
foranybudget.
MarketingforSmall
Businesses
• Marketingisaboutgettingyourbusinessknownandbuildingyour
positionwithinthemarketplace;
• Thiscoursewillshowyouhowsmallbusinessescanleverage
traditionalmarketingtoolstogrowtheirpresence,increaseresults,
andmeetbusinessgoals.
MarketingwithSocial
Media
• Socialmediaremainsanevolvingaspectofourdailylivesinaddition
tobeingapartofourbusinesses;
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• Ifyouunderstandthebasicsofsocialmedia,thiscoursewillgiveyou
waystoaddittoyourmarketingplan.
MasteringThe
Interview
• Theinterviewisoneofthekeyelementsofthejobsearchprocess.As
withanyskill,wecangetbetteratitwithpreparationandpractice;
• Thiscoursewillgiveyouthechancetomasterjobinterviewskills.
Meeting
Management:TheArt
ofMakingMeetings
Work
• Meetingscomeinallshapesandsizes,frommajorconventionstoa
quickhuddleinanofficehallway;
• Thiscoursewillgiveyoutheskillstoleadaneffectivemeetingofany
size.
MotivationTraining:
MotivatingYour
Workforce
• It’snosecretthatemployeeswhofeelvaluedandrecognizedare
moremotivated,responsible,andproductive;
• Thiscoursewillhelpyoucreateamoredynamic,loyal,andenergized
workplace.
Negotiatingfor
Results
• Whetheryou’renegotiatingabigdealwithlotsofmoneyonthetable
ortryingtogetyourchildtoagreetoareasonablebedtime,the
principlesarethesame;
• Thiscoursewillgiveyoutheskillsthatyouneedtobecomea
successfulnegotiator.
Networkingfor
Success
• Businessnetworkingisaneffectiveandefficientwayforbusiness
peopletoconnect,developmeaningfulrelationships,andgrowtheir
businesses;
• Thiscoursewillgiveyoutheskillsthatyouneedtonetworkwith
others.
NLPToolsforRealLife
• Neurolinguisticprogramming(NLPforshort)isallaboutbringing
yourunconsciousthoughtstothesurfacesothatyoucanhavereal
choiceoverhowyouinteractwithandrespondtotheworld;
• OnceyouhavecompletedIntroductiontoNeuroLinguistic
Programming,takethiscourseandlearnhowyoucandomorewith
NLP.
Onboarding:The
EssentialRulesfora
• Didyouknowthatmostemployeesdecidetoleaveajobwithintheir
first18monthswithanorganization?
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SuccessfulOn
boardingProgram
• Youcangreatlyincreasethelikelihoodthatanewemployeewillstay
withyoubyimplementingawell-designedonboardingprogramthat
willguidetheemployeethroughtheirfirstmonthswiththecompany.
Orientation
Handbook:Getting
EmployeesOfftoa
GoodStart
• Performancemanagementbeginswithanorientationtothe
organizationandthejob,andcontinuesonadailybasisasemployees
aretrainedandcoached;
• Thiscoursewillshowyouhowtoengagepeoplefromthemoment
theyarehired,givethemwhattheyneedtofeelwelcome,andlet
themimpressyouwithwhattheybringtoyourcompany.
Overcoming
ObjectionstoNailthe
Sale
• Wehavehearditallbefore:Maybesomeothertime.Nottoday,
thanks.Goaway!
• Thiscoursewillgiveyousometechniquestoovercomeobjections
andgetthecustomertosay,Signmeup!
Performance
Management:
ManagingEmployee
Performance
• Inspiringsomeonetobetheirbestisnoeasytask.Howdoyou
manageforoptimumperformance?
• Howdoyoucreateamotivatingenvironmentthatencouragespeople
togobeyondtheirbest?
• Thiscoursewillgiveyousomeofthoseskills.
PersonalBrand:
MaximizingPersonal
Impact
• AbigailVanBuren,thewriterofDearAbby,oncesaid,therearetwo
kindsofpeople:thosewhocomeintoaroomwiththeattitude,HereI
am!andthosewhohavetheattitude,thereyouare!
• Thiscourseisanexplorationaboutthetypeofimpactwewantto
haveinlifeandwork.
ProblemSolvingand
DecisionMaking
• Despiteallthenaturaldecisionmakingandproblemsolvingthatwe
do,somepeopleareveryuncomfortablewithhavingtomake
decisions;
• Thiscoursewillshowyouhowtofindcreativesolutionswitha
processtoidentifyoptions,researchthem,andthenputthings
togetherinawaythatworks.
ProcessImprovement
withGapAnalysis
• Gapanalysisisausefultooltoimproveprocessesinanorganization
orbusiness;
P a g e |18
• Itwillhelpyourevealandbridgeprocessgaps;
• Gapanalysiscanbeusedinvariousfacetsofabusinessandinmany
waystogettothedesiredendresult.
ProjectManagement
Fundamentals
• Thebasicsofprojectmanagementcanhelpyougetthingsdoneat
homeandatwork;
• Thiscoursewillfamiliarizeyouwiththemostcommontermsand
practicesofprojectmanagement.
ProjectManagement
Training:
Understanding
ProjectManagement
• TheProjectManagementInstitutedefinesprojectmanagementas:
Theapplicationofknowledge,skills,andtechniquestoexecute
projectseffectivelyandefficiently;
• Thiscoursewillgiveyoutheprojectmanagementtoolsthatyouneed
toplan,manage,andexecutesmalltomediumsizedprojects.
ProspectingforLeads
LikeaPro
• Salesareaconstantcycle.Inordertomakesalesinthecomingweeks
andmonths,youneedtostartplantingtheseedstoday.
Understandinghowtoidentifyandmanageprospectsisakeypartof
yoursalessuccess.
PublicRelationsBoot
Camp
• Publicrelationshavechangedwiththeevolutionofcomputersand
thespeedwithwhichinformationcanspread;
• However,theneedforpublicrelationstobeclear,concise,and
accuratewhilebeingcompletelyappropriateforthesituationhasnot
changed.
PublicSpeaking:
PresentationSurvival
School
• Agreatpresenterhastwonotablequalities:appropriateskillsand
personalconfidence;
• Thiscoursewillhelpyoumastertheskillsthatwillmakeyouabetter
speaker;
• Fromthere,youwilldeveloptheconfidencethatyouneedtobecome
agreatpresenter.
PublicSpeaking:
SpeakingUnder
Pressure
• Ifyouareanewspeakerwhofeelsnervousaboutthetaskathand,or
anexperiencedspeakerwhowantstolearnmoreaboutbeingputon
thespot,thenthiscourseisjustforyou;
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• Itfocusesonspeakingunderpressure,whichmeansbeingableto
quicklyorganizeyourthoughtsandbeingabletoconveythem
meaningfullytoyouraudience.
Purchasingand
ProcurementBasics
• Notthatlongago,purchasingandprocurementfocusedona
rights-basedtheory:acquiringtherightproductoftheright
quality,intherightquantity,fromtherightsource,attheright
time,andattherightprice;
• Today,purchasingandprocurementhasevolvedbeyondthistheory
toincludemanysupplychainfunctions,withafocusonbuilding
strong,collaborativerelationshipswithinandoutsidethe
organization.
ResearchSkills
• Itcanbehardtoknowwheretofindgoodinformationthatyoucan
trust;
• Thiscoursewillteachyouhowtoresearchanytopicusinganumber
ofdifferenttools.
RiskManagement
• Riskmanagementhaslongbeenanessentialpartofproject
management,butithasalsobecomeanincreasinglyimportantpart
oforganizationalbestpractices;
• Thiscoursewillintroduceyoutothebasicprinciplesofrisk
management.
Safetyinthe
Workplace
• Workplaceaccidentsandinjuriescostcorporationsmillionsofdollars
andthousandsofhourslosteveryyear;
• Thiscoursewillshowyouhowtocreateasafetycultureinyour
organizationandprotectyouremployees.
Self-Leadership
• Self-leadershipcombinestakingresponsibilityforouroutcomes,
settingdirectionforourlives,andhavingtoolstomanagepriorities;
• Thiscoursewillcoveralloftheseaspectsandteachyouhowtomake
meaningful,empoweredchoiceswhiletakingactiontogetwhereyou
wanttogo.
SellingSmarter• Thesalesindustrykeepsevolving,andthatmeansyouneedtokeep
growingtoo!
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• Today’ssuccessfulsalespeoplefocusonpersonalefficiency,delivering
moretoexistingcustomers,andcustomer-focusedselling;
• Youcanlearntheseskillswiththiscourse.
Skillsfor
Administrative
Assistant
• Beinganadministrativeassistantoftenmeanswearingmanyhats;
• Thiscoursewillgiveyoukeyskillsthatwillhelpyoufulfilallofthose.
StrategicPlanning
• Agoodstrategicplandescribeswhattheownerswantthebusinessto
doandhowtogetthere;
• Thiscoursewillhelpyouidentifyallthepiecesofastrategicplanand
howtoputthemtogethertocreatesomethingmeaningful.
StressManagement
• Peoplearoundtheworldareexperiencingjobburnoutandstressin
epidemicproportions;
• Manypeoplefeelthatthedemandsoftheworkplace,combinedwith
thedemandsofhome,havebecometoomuchtohandle;
• Thiscoursewillgiveyousomestressmanagementtechniquesthat
youcanapplyrightaway.
SurvivalSkillsforthe
NewTrainer
• Fewpeoplechoosetraininganddevelopmentwhiletheyarestillin
school,andyettherearetalentedandknowledgeabletrainers
workingineveryindustry;
• Ifyouarethinkingaboutbecomingatrainer,orhavestarteddoing
sometrainingalreadyandwanttoknowmoreaboutwhatwillhelp
youtobecomeanexcellenttrainer,thiscoursewillhelpyoustart
yourjourney.
TeamBuilding:
DevelopingHigh
PerformanceTeams
• Yoursuccessasamanagerisheavilyinfluencedbyhowwellyour
teamoperatesandwhatkindofresultstheyachieve;
• Thiscoursewillgiveyousomewaystodevelopahigh-performing
teamandgettheresultsyou’relookingfor.
Telemarketing:Using
theTelephoneasa
SalesTool
• Wheredoesthetelephonefitintoyoursalesstrategy?
• Afterall,thetelephonecansupplement,enhance,andsometimes
replaceothermeansofmarketingandselling;
• Learnhowtoleveragetelemarketingasasalestoolwiththiscourse.
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TheABC'sof
SupervisingOthers
• Congratulations:you’vejustbeenpromotedtoteamsupervisor!Has
thepanicsetinyet?Don’tworry!
• Thiscoursewillteachyoualltheskillsthatyouneedtobesuccessful
inyournewrole.
TheMinuteTaker's
Workshop
• Oneofthemostimportantingredientsforasuccessfulmeetingis
accurateminutes;
• Thisworkshopwillshowyouhowtotakeminutescorrectlyand
efficiently.
ThePracticalTrainer
• Thiscoursewillgiveyouthetrainingskillsthatyouneedsothatyour
studentsnotonlylearn,butalsoenjoytheprocess,retaininformation
shared,andusetheirnewskillsbackintheworkplace.
TheProfessional
Supervisor
• Greatleadersknowthatyoumustkeeplearninginordertobe
successful,especiallyifyouareinanewrole;
• Thiscoursewillhelpyoutakeyoursupervisoryskillstoahigherlevel.
TimeManagement:
GetOrganizedfor
PeakPerformance
• Timeismoney,thesayinggoes,andlotsofitgetslostin
disorganizationanddisruption;
• Thiscoursewillgiveyousomewaystogetorganizedandmakethe
mostofyourtime.
ToughTopics:Talking
toEmployeesabout
PersonalHygiene
• Asamanager,you’reprobablyusedtodealingwithtoughsituations:
employeeswhoinsistonbeinglate,teammemberswhomiss
deadlines,andstaffmemberswhocan’tgetalong;
Butconversationsaboutanemployee’spersonalappearancearea
wholedifferentballgame;
• Thiscoursewillgiveyouaframeworkthatyoucanusetotalkto
employeesaboutpersonalhygieneissues.
TrainingwithVisual
Storytelling
• TheNationalCentreforBiotechnologyInformationestimatesthatthe
averagehumanattentionspanisabouteightseconds.That’sadrop
of33%overthepast15years;
• Fortrainersandpublicspeakers,thismeansthatwehavelesstime
thanevertocatchouraudience’sattention,getthemengaged,and
ensurethattheyretaintheinformationbeingshared.
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UsingActivitiesto
MakeTrainingFun
• Humourcanhelpyoumakeyourtrainingsessionsjustasengagingas
funsocialoccasions.Evenbetter,youdon’tneedtobetheclass
clownoranaward-winningcomediantodoit;
• Thiscoursewillgiveyousomeeasywaystouseactivatesandhumour
tomakeyourtrainingexperiencesfunandengaging.
WorkingSmarter:
UsingTechnologyto
YourAdvantage
• Technologyissupposedtomakelifeeasierandsimpler,butmost
managersfindthemselvescleaningupthemessescausedbytoo
manygadgets;
• Thiscourseisaboutusingtechnologytoworksmarter,notharder.
Workplace
Ergonomics:Injury
Prevention
• Everydayactivitieslikereachingtogetsuppliesoffofashelf,sittingin
frontofacomputerforhours,andmovingheavyproductsaroundthe
shopcanalltakeatollonourbodies;
• Thiscoursewillteachyouhowtomakeyourenvironmentas
ergonomicaspossibleinordertomakedailytaskseasieronyour
bodyandmind.
Workplace
Harassment:WhatIt
IsandWhattoDo
AboutIt
• Workplaceharassmentcostsbusinesseshundredsofmillionsof
dollarseveryyear;
• Thecosttoemployeesphysicalandmentalwell-beingisharderto
count;
• Thiscoursewillshowyouhowtobeproactiveinpreventing
harassmentandhandleitwhenitdoesoccur.
WorkplaceViolence:
HowtoManageAnger
andViolenceinthe
Workplace
• Everyorganizationmustdowhateveritcantoprevent,identify,and
mitigateworkplaceviolence;
• Thiscomprehensivecourseincludeseverythingthatyouneedtoget
started.
WritingaBusiness
Plan
• Abusinessplanwillhelpyourbusinessgetstartedontherighttrack,
stayfocusedonpriorities,andmoveforward;
• Thiscourseisdesignedforbusinessownersandentrepreneurswho
arereadytocreateabusinessplan.
WritingfortheWeb• Peopledon’treadinformationonthewebinthesamewaythatthey
readaprintednewspaper,magazine,orabook;
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• Thiscoursewillshowwebwritershowtocreateinterestingand
engagingcontent.
WritingReportsand
Proposals
• Reportsandproposalscomeinavarietyofformats;
• Allformats,however,relyongoodwritingskillsandasolid
framework;
• WerecommendthatyoucompleteBusinessWritingThatWorks
beforebeginningthiscourse.