SOFT SKILLS
description
Transcript of SOFT SKILLS
![Page 1: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/1.jpg)
SOFT SKILLS
TSID Conference June 23, 2012
![Page 2: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/2.jpg)
Hard Skills vs. Soft Skills
Before we get started I would like you to take a few minutes to list the hard and
the soft skills you possess.
![Page 3: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/3.jpg)
Hard Skillsdefinitions
• Technical or administrative procedures related to an organization’s core business.
• The primary skills that are needed to perform a particular job.
• Specific, teachable abilities that can be defined or measured.
• Concrete areas of knowledge and abilities
![Page 4: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/4.jpg)
Hard skills• are acquired through education and training.
• are easier to learn because most of the time the skills sets are brand new to the learner and no unlearning is involved.
• also include your academic degrees, pertinent licensees, certification .
• may make a person a subject matter expert.
![Page 5: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/5.jpg)
Hard Skills examples
• Technical or administrative procedures• Office Software (Word, Excel, Access,
PowerPoint)• Second Language fluency• Project Management• Financial Procedures• Business Communication/Writing• Web Design
![Page 6: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/6.jpg)
![Page 7: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/7.jpg)
Interpreting Hard Skills
•ASL / English fluency•Translation•Consecutive Interpreting•Simultaneous Interpreting•ASL to English and English to ASL Interpreting•Transliteration
![Page 8: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/8.jpg)
Soft Skillsdefinition
• Behaviors and characteristics that employees demonstrate unconsciously and routinely (Daytona Beach Community College)
• Learned through practice and experience (DDI International)
• Personal and interpersonal behaviors that develop and maximize human performance
• The accumulation of life skills as they apply in a business environment. (Trios College )
![Page 9: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/9.jpg)
• Workplace standards of behavior needed to interact and cooperate effectively with co-workers and the general public. (U.S. Department of Labor)
![Page 10: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/10.jpg)
Soft Skills
• Non- technical skills• Someone’s personal culture – the framework of
individual beliefs , actions and behaviors.• Include a wide variety of business skills
including:interaction with co-workersprofessionalism and work ethiccritical thinking or problem solving
![Page 11: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/11.jpg)
Interactions with Co-workers
• Networking
• Communication - sharing information with others
• Teamwork/Collaboration
• Demonstrating Empathy
![Page 12: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/12.jpg)
Professionalism and Work Ethic
• Dressing appropriately
• Integrity
• Optimism
• Enthusiasm/Motivation
![Page 13: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/13.jpg)
Critical Thinking and Problem Solving
• Ability to pull together data to solve a problem
• To develop a solution to the problem in a reasonable manner
• To think outside the box to solve a problem
![Page 14: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/14.jpg)
Soft Skills
• Usually learned from one’s parents
• Play an important role in how a person responds to us.
• Usually fall under the category of “attitude”
• Relatively hard to evaluate and hard to teach.
![Page 15: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/15.jpg)
Soft Skill Traits•Friendliness•Loyalty •Diplomacy•Tact•Tone of voice•Creativity •Common Sense•Agreeableness•Social graces •Self discipline•Self confidence •Non-judgmental •Thick skinned
![Page 16: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/16.jpg)
Interpreting Soft Skills•Confidentiality •Flexibility•Adaptability •Positive attitude•Works well with their team/partner•Communicates with team, interpreter coordinator •Able to effectively negotiate with deaf client, hearing client,
![Page 17: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/17.jpg)
Group Activity
• Looking back think of 2 or 3 of your interpreting/professional/ personal success stories.
• List all the soft skills you used to create that success.
• Describe briefly the successes and what it took to achieve it.
![Page 18: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/18.jpg)
• Reviewing past successes is a great way to help us explore and identify skills we take for granted.
• It will also help us to recognize skills that we may not be aware of until you see the same skills appearing over and over again in very different situations.
![Page 19: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/19.jpg)
What do employers say
• Recent graduates often have strong technical skills but need more non-technical training
• Lack of soft skills is the primary reason for employee turnover
• Strong evidence concerning the impact of soft skills on performance . A person with highly developed soft skills far exceeds the average person.
• Emotional intelligence.
![Page 20: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/20.jpg)
• Teams with agreeable and conscientious workers are more productive.
• We are looking for employees who are fully engaged in their job.
• The importance of soft skills in the work place can’t be underestimated.
• Everyone likes to work with people they enjoy!
![Page 21: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/21.jpg)
What do deaf students say?
“My interpreter is great! Gives me the answers on tests.”
“The interpreter is very skilled, but tries to be my advocate. I can advocate for myself.”
“Lousy interpreter. Not warm and friendly.”
![Page 22: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/22.jpg)
What do interpreters say?Great Interpreter; Would not work
with him and I sure would not hire him. He has a mean streak.
“She is an incredibly gifted interpreter. She has great voicing skills, ASL is superb, her people skills are excellent, she is professional and she has a Level III!”
“She is a good interpreter, but she is rigid about educational interpreting. She can’t be flexible.”
“She is always making excuses – it gets old”
![Page 23: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/23.jpg)
What do Administrators say?She is a fabulous interpreter.
But, I can’t depend on her. She is never on time”
“He may not be my most skilled interpreter, but he is my most mature one. What he lacks skill-wise he makes up for in attitude.”
“Fantastic interpreter. ASL to English skills are exemplary but he is known to break confidentiality”
![Page 24: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/24.jpg)
What do Interpreter Coordinators say?
Interpreters that are too needy, too demanding, too rigid make me crazy”
“There are interpreters who are good but just don’t care - they are not invested in the process, the Deaf client or their team.”
“Interpreters who do not treat other interpreters respectfully - I don’t want to use them.”
![Page 25: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/25.jpg)
What do Deaf people say?• Dependable• Trustworthy – keep
confidentiality• Honest• Friendly• Sense of Humor• Ethical• Punctual• Professional• Good Manners• ABLE TO DO THE ASSIGNMENT!
![Page 26: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/26.jpg)
Leaders of all levels rely heavily on their soft skills by:
• Setting an example• Teambuilding• Facilitating meetings• Encouraging innovation• Solving problems• Making decisions• Planning• Delegating• Coaching• Encouraging and motivating
![Page 27: SOFT SKILLS](https://reader035.fdocuments.in/reader035/viewer/2022070419/56815cbd550346895dcac0df/html5/thumbnails/27.jpg)
In closing
• People rarely get fired for poor knowledge, but often people are let go because of a poor attitude, laziness, or unwillingness to work with others.
• Hard skills get you the interview• Soft skills get you the job and the skills to keep
the job! • What kind of an interpreter/employee are you?