Soft serve sso for hr it 2015
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Transcript of Soft serve sso for hr it 2015
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IfYou can chose only 1 thing
that will improve Your capability to grow or
marketability.
What it will be?
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Why it’s important?
Well trained Soft Skills allow individuals to feel comfortable interacting with each other
People with effective soft skills are self starters, good time managers and goal setters who are organized in their work habits.
They are excellent team players, open communicators, and make impressive presentations.
They form relationships based on trust, respect and rapport and usually problem solve using critical thinking and creativity.
Due to their understanding of others, they deal well with conflict and resolve those issues with more win/win outcomes.
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Soft SkillsSoft skills are personal attributes that describe an individual's ability to interact with others.
Soft skills, also known as people skills, complement hard skills which are the occupational requirements.
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Key Difference Hard and Soft Competency
Hard Soft
Talent /Natural Ability
Knowledge
Behavior
Skill
Knowledge
Behavior
Skill
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Soft Skill Office (SSO)
Soft Skills Office - special sub-direction within HRD/EPM team. The main function of SSO is creation of soft skills methodology - soft skills common language, objective evaluation and systematic development. Based on the last world’s tendencies and IT
business needs
20+ experts from Delivery including DDs, VP and EVP
Educational programs prepared (LDP, Mentorship Office etc.)
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Why We Need SSO?
Company
Increase Int+ employee retention
Increase % Senior + Vacancies Staffing by
Internal Candidate
Increase % Positive Interview with Client
Use Training Budget for target audience
Employee
SoftSkills Developmental Program: from
elementary to advance
Education before evaluation
People like to talk about them-self
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Skills Expert Role Description
1. Framework content creation:• To creation/review (if necessary) required/expected behavior for PA form• To recommend literature (books/articles/blogs) • To review and improve Internal training content.• To recommend external training sessions and webinars • To recommend and action items to improve appropriate skill• To work with mentors and trainers
2. Framework content updating3. Quarterly/Half-Yearly Meetings
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SoftSkills with Expert Grouping.Draft Example
Competency Soft Skills Expert
Communication
Writing Written communication
Verbal communication
Presentation Olha Moroz
Meeting Effectiveness Andriy Mykytyuk
Effective Feedback Lev Rudyi
Conference call Nataliya Zahayska
Non Verbal communication Body language
Listening Active Listening Nataliya Kuba
Negotiations
Persuasion
Questions and work with objections
Argumentation
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Soft Skill MapLevel 1 Level 2 Level 3 Level 4
Junior Intermediate Senior Leader
Competencies Soft Skills
Active listening Qualified Competent
Meeting skill Qualified Competent
Negotiations Qualified Competent Expert
Presentation skills Qualified Competent
Written communication Qualified Competent
Conflict management Qualified Competent
Control Qualified Competent
Delegating Qualified Competent
Feedback Qualified Competent
Developing others Qualified Competent Expert
Team building Qualified Competent
Adaptability to changes Qualified Competent
Analytical skills Qualified Competent
Consulting Qualified Competent
Customer focus Qualified Competent
Networking Qualified Competent
Strategic thinking Qualified Competent
Decision making Qualified Competent Expert
Problem solving Qualified Competent
Professional motivation Qualified Competent
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Effective Communication
Team Work
Business acumen
Personal Effectiveness
Expert
Company level
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Soft Skills Assessment
Based on Soft Skills MapUpdated:PA forms Candidates’ evaluation forms
Will be updated:Potential identificationtool
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Soft Skills Development Toolset
Training and Development
TMG LDCMO
Set of Professional
Development Tools in Training
Catalog
Base of Knowledge and
Mentor’s Competence
Leadership Development
Program
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Evaluation Toolset Improvement
Cover all levels from Junior to Leader+ for PA
Define expected behavior – for each skill
Use one language for Recruiting and Performance management processes
Create basis for identifying talent
Employees Development Improvement
Recommended books, blogs and videos with links
Recommended trainings for target audience
Recommended action items to improve specific skills
Thank you!
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