Socialising the process of reporting dangerous situations

UKLUG 2012 – Cardiff, Wales

Sasja Beerendonk

Quality, Health, Safety and Environment (QHSE)

Socialising the process of reporting dangerous situations


Agenda

• About me

• About Shanks and Chemgas

• Scenarios: Why, How, What

• Goals pilots

• Experiences


About me


Scenarios

• What

• Use IBM Connections Cloud to communicate and collaborate

• How

• Report dangerous situations

• Communication center during crisis

• Why

• More and better reports, to prevent more dangerous

situations(Shanks)

• Have open, continuous contact with multiple parties, to solve

the issue faster


Goals

• The QSHE (Quality, Safety, Health, Environment) group needs to have a coninuous, open way of communication when there is a crisis.

• Current communication tools do not suffice.

• The open, secured communication is like a log, and can be used to learn and create best practices, and new safety regulations.


Open communication

Phone lines are always busy. People cannot get through to the QSHE manager. Information is slow.

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SHANKSReporting dangerous situations


Goals

• Research the possibilities of Connections:

• More reports of dangerous situationsTheory: for every 300 near accidents, 1 actual accident

# reports of near accidents at Shanks not like that.

• Higher quality of reports information

• More reports, lead to more actions and a

safer work place


Process

Report dangeroussituation in

Connections

Report is beingput in RAS

Feedback on report in

Connections

Employees findreports + Like

reports or comment


Ease of reporting

• At the location

• By as many people as possible

• Maximum of information

• Taking little time

• Easy feedback

• Visible for others, who may now of a likewise situation

• Visible for others, who may then show

appreciation/support by comments


See something at a location?

Observer

• Has mobile device, and can go in the internet using

3G/4G

• Hasmobile device, and can take a photo of the

dangerous situation

• Has a mobile device and can call a Shanks employee to

report a dangerous situation.


As many people as possible

• Shanks employee

• With access to ConnectUs

• Through reception monitors

• Non-Shanks employee on site

• Drivers


Maximum content information

• Date/Time observed

• Date/Time report

• Location

• Office

• Room / floor

• Description location

• Photo / Video of the situation

• Observer

• Employee who puts report in formal system

• Suggested solution


Easy

• Report should take hardly any time

• Minimum clicks

• Not much typing

• Intuative

• Easy feedback

• Notification

• Search


Visibility leads to more reporting

•Visible for others, who may know of likewise situations.

•Visible for others, so they can givetheir point of view / support / questions through comments.


Post a Statusupdate

12

3

4

5

6

7


A report with a photo


Yes, I saw that too! – Like


I want to report something similar!- Comment


This is very important – Repost


Overview reports


Detail view


Stimulate and motivate

How can we motivate employees to report more?

• ‘Report a safe situation’

• Colleague with the most reports of themonth

• The best idea for a safer work place

• Share facts and numbers

• Share success


Feedback and documentation

• Give feedback on reports

• Thanks colleagues for reporting.

• Need more information? Ask and share in the community.

• Meanwhile what happens in RAS?

• Is it solved? Share that with the report!

• Inform employees about safety

• In general (numbers, reports, campaigns, government info)

• Share stories about accidents / incidents


Experiences

• Quality Managers tend to ‘ rebuild’ the formal system.

• A culture change is needed.

• Mobile device usage is often forbidden on locations!


Thanks!

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Socialising the process of reporting dangerous situations

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